Chief Operating Officer

Chief Operating Officer

Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual.

Salary: Competitive

About ICE

With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education.

We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact.

The Role

We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business.

This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation.

Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results.

Key Responsibilities

Define and deliver operational strategy aligned to business growth

Own service performance, KPIs and continuous improvement

Act as senior escalation point for critical operational and customer issues

Drive a culture of accountability, safety and operational excellence

Lead the Service Delivery function through a team of managers

Improve service quality, response times and customer satisfaction

Use data and insight to identify risks, trends and opportunities

Operational Oversight

Hubs & Warehouse

Own performance across regional hubs, ensuring efficiency, consistency and scalability

Drive improvements in asset utilisation, inventory management and turnaround times

Implement standardised processes for asset tracking, lifecycle management and quality control

Field Engineering & Technical Services

Lead nationwide field operations, ensuring high levels of productivity, safety and compliance

Drive improvements in first-time fix rates, SLA performance and engineer utilisation

Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing

Helpdesk & Scheduling

Oversee scheduling, resource planning and job allocation to maximise operational efficiency

Improve response times, SLA adherence and customer communication

Enhance systems and processes to increase visibility, accuracy and coordination

Parts & Smartcall

Ensure efficient parts supply, stock availability and supply chain performance

Drive the development of Smartcall to improve remote diagnostics and reduce downtime

Build strong supplier relationships to ensure cost control, quality and reliability

Training & Development

Own operational training strategy through the Training Service Delivery Managers

Ensure workforce capability, compliance and ongoing technical development

Align workforce development with operational goals and future business growth

About You

Proven senior operations leadership experience (COO/Operations Director level)

Track record of improving performance, efficiency and scalability

Strong commercial and strategic mindset

Experience leading multi-site, service led operations

Excellent leadership, communication and stakeholder management skills

Experience in engineering, industrial cleaning equipment or service-based environments would be desirable

Why Join ICE?

Highly competitive salary package

Employee benefits that work for you:

ICE Cube (Reward Gateway) - discounts and perks

Health Shield & Digital GP access

Private medical insurance

Life Assurance

Enhanced company pension scheme

Employee Assistance Programme

Generous annual leave plus your birthday off each year

Holiday Buy Back Scheme

Long Service Awards

Are you ready to make an impact?

Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business!

To Apply

If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply.