Customer Support Specialist

Customer Support Specialist

Location: Bournemouth Hybrid

Salary: £26,500 per annum + 10% bonus

Hours: Monday to Friday, 08:30am - 17:30pm

We are looking for a proactive and customer-focused Customer Support Specialist to join a dynamic support team.

This is a fantastic opportunity for someone who enjoys delivering excellent customer service while working closely with both sales and technical teams to ensure a seamless customer experience.

The Role

As a Customer Support Specialist, you will be the first point of contact for customers, providing both technical and non-technical support across a range of products and services.

You will play a key role in ensuring customer satisfaction by resolving queries efficiently, supporting the sales process, and escalating more complex issues where required.

This role would suit someone with strong communication skills, a problem-solving mindset, and a keen interest in IT or technical products.

Key Responsibilities of the Customer Support Specialist:

• Provide technical support to customers on products and services
• Deliver non-technical support to customers, partners, and resellers
• Support customers throughout the ordering process
• Gather and document relevant information for escalations
• Escalate complex or undocumented issues to senior support teams
• Maintain up-to-date knowledge of products, tools, and processes
• Develop expertise in at least one core product area
• Carry out scheduled follow-ups and respond to customer queries
• Ensure all communication is handled professionally and efficiently
• Support wider team tasks as required

About You

• Previous experience in a customer support or service role
• Strong communication and interpersonal skills
• Good IT knowledge, including operating systems and Microsoft Office
• Understanding of sales processes and customer journeys
• Experience using CRM systems and handling support tickets
• Organised, detail-oriented, and able to manage multiple tasks
• Willingness to learn and develop technical product knowledge
• Educated to a commercial or IT-related standard (preferred)

Click 'Apply Now' to take the next step in your career.

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