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Your new company This role is working for Hays, a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading tech. With deep specialism across STEM and digital domains, Hays leverages data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of tech recruitment and supporting businesses as they build tomorrow's workforce. Your new role The Demand & Capacity Manager ensures that Technology Operations has the resources, capacity, and performance headroom needed to deliver stable, predictable, and scalable services globally. The role is responsible for forecasting demand, analysing consumption trends, modelling capacity needs, and identifying risks related to saturation, seasonal patterns, and strategic growth. This includes coordinating with Finance, PMO, Service Performance Management, Engineering teams, and vendors to ensure that demand is understood, capacity is planned, and costs are optimised across infrastructure, platforms, cloud, and global operations. Core Responsibilities: Own the global demand and capacity management framework across infrastructure, cloud, platforms, and operational delivery services. Develop and maintain capacity models incorporating historic trends, business forecasts, and technology growth patterns. Forecast demand for infrastructure resources, cloud consumption, platform usage, licensing, storage, workloads, and workforce/operational capacity. Identify saturation risks, constraints, seasonal spikes, and capacity-related service vulnerabilities. Provide capacity insights to PMO reprioritisation, investment planning, and readiness assessments. Work with Service Performance Manager to correlate capacity with stability, recurrence patterns, and performance bottlenecks. Partner with Vendor/Contract Manager to assess vendor capacity commitments, delivery models, and scalability. Collaborate with EA to ensure capacity plans align with technology roadmaps and transformation initiatives. Ensure appropriate capacity for major business events, releases, migrations, and peak periods. Maintain regular reporting covering consumption, forecasts, risks, and recommended actions. Accountable for the accuracy and quality of global demand and capacity forecasts. Ensure capacity risks are identified early, documented, communicated, and mitigated with clear action plans. Maintain a single source of truth for demand, consumption, and capacity insights. Provide leadership with proactive recommendations for investment, optimisation, and scaling actions. Drive alignment between capacity planning, financial forecasting, and platform/infrastructure strategies. Prepare and run capacity governance routines including monthly capacity reviews. Ensure readiness and capacity availability for major business or technology events. Support cloud optimisation and FinOps activities with accurate consumption modelling. Collaborate with operational teams to ensure capacity actions support service stability and avoid degradations. Global Delivery & Collaboration: Work with Regional Service Managers to capture local demand patterns, constraints, and capacity needs. Collaborate with EA to ensure strategic alignment with long-term architectural evolution. Partner with Infrastructure and Platform teams to understand scaling limits, performance boundaries, and capacity signals. Engage with PMO to validate capacity readiness for projects, migrations, and releases. Coordinate globally with MSPs (incl. Cognizant) to validate vendor capacity and delivery throughput. Work with Finance and Cost Management teams to validate budget impact, cost-to-serve models, and cloud consumption forecasts. Support Security and Compliance capacity requirements for logging, monitoring, DR, and backup workloads. Key Deliverable: Global Demand & Capacity Forecast (rolling 12-36 months). Capacity Models & Dashboards (infrastructure, cloud, platform, operational workload). Monthly Consumption & Capacity Report including risks, hotspots, and future projections. Quarterly Capacity Review Pack including investment proposals and optimisation insights. Capacity inputs for PMO readiness assessments, budgeting, and prioritisation. Documentation of mitigation actions for capacity-related risks. Cloud consumption models and cost-optimisation recommendations. KPIs & Success Measures: Accuracy of demand and capacity forecasts. Reduction of unplanned capacity-related incidents or outages. Timeliness of capacity reporting and insights. Optimisation impact (cloud savings, resource efficiency gains). Stakeholder satisfaction across Technology, Finance, Regions, and Vendors. Alignment of capacity with business demand and technology roadmaps. What you'll need to succeed Hands-on experience with automation platforms (ServiceNow Flow Designer, Power Automate, Rundeck, Ansible, Terraform, or similar). Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models, RBAC, and secure automation practices. Ability nonrepresentational issues and translate them into automation solutions. Experience working with MSPs and global delivery models What you'll get in return Competitive base salary + bonus + benefits aligned to the seniority of the role. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Our client, a leading provider of comprehensive logistics and supply chain solutions, specialising in airfreight, warehousing, and distribution services, are looking for a HR Manager & Facilities Co-ordinator to join their team and be based at their offices in the London, Heathrow area. On Offer: Competitive salary package, up to £65K, depending on experience 2 days WFH, following the successful completion of probationary period, Dynamic office environment based at Heathrow with parking available Supportive, collaborative team culture Ongoing training and professional development opportunities Be part of a company that values your contribution and encourages growth Main Purpose of the Role: Reporting to the CFO, the HR Manager & Facilities Co-ordinator supports the smooth operation and growth of the business by ensuring effective people management, compliance, and a safe, well-maintained working environment. This role acts as the interface to co-ordinate with our health and safety consultants. The HR & Facilities Manager acts as a trusted point of contact for employees and management, ensuring HR processes run efficiently while facilities support business productivity. Duties and Responsibilities of the HR Manager & Facilities Co-ordinator: Manage recruitment, onboarding, contracts, employee records, and HR policies Support managers with employee relations, performance management, and disciplinary matters Ensure compliance with UK employment law and company procedures Support and ensure the company payroll is accurate. The main point of contact between the outsourced provider and the staff. Maintain HR systems, documentation, and reporting Track, analyze trends, report to management, OT, Sickness, Retention rates. Coordinate training, appraisals, and internal communications Support leadership with HR data and operational insights To Be Considered: 5-10 years of experience in HR role with good understanding of UK employment law & HR best practice. CIPD Qualifications, minimum level 5, ideally 7 HR experience gained within logistics, freight, or fast-paced operational environments Experience managing facilities, suppliers, or office operations Must have very strong IT skills / system Savvy Strong English verbal and written communication skill For full details, please contact Willis Global - Experts in Recruiting

Service Delivery / B2B / ITSM / Service Desk Role: Service Delivery Manager (B2B / ITSM / SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to 90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth environment. You bring a strategic mindset and a structured approach to organising internal support processes, with a strong focus on scaling operations for future growth. With excellent communication skills and a deep understanding of B2B & B2C environments, you are confident in optimising technical estates to support both internal teams and external partners, including white-label clients. About the Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. You will play a key role in driving continuous improvement across service delivery, processes, and workflows, working closely with product teams, developers, and external vendors to ensure consistently high service standards. Key Responsibilities Rebuild and enhance the internal support function with a strong customer-first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives in collaboration with senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements Proven experience in Service Delivery Management, ready to step into a leadership role Strong background in B2B support environments or white-label platforms Demonstrated ability to improve and scale technical operations Strong analytical and problem-solving skills under pressure Confidence to challenge and influence stakeholders at all levels Excellent communication skills, translating technical concepts for non-technical audiences Flexibility to support on-call, weekend, or holiday operations as required

The Reception/Office Manager will oversee front-of-house operations, ensuring seamless administrative support within a not-for-profit environment. This temp to perm role requires a highly organised individual to manage office functions and deliver exceptional service in London. Client Details This is an opportunity to join a well-established healthcare not-for-profit organisation based in London. The organisation is recognised for its commitment to making a meaningful impact and fostering a professional yet supportive working environment. Description Act as the first point of contact, delivering a professional and welcoming front-of-house experience for visitors, staff, and stakeholders. Manage incoming calls, emails, and enquiries, ensuring prompt and accurate responses or redirection. Coordinate visitor management, including sign-in processes, security protocols, and meeting room access. Oversee meeting room bookings, setup, and basic AV support to ensure smooth meetings and events. Maintain a tidy, organised, and professional reception and office environment, including shared spaces. Provide administrative support across the office, including managing post, deliveries, supplies, and databases. Support facilities and office operations, liaising with contractors and handling maintenance or service requests. Assist with health & safety administration, office procedures, and occasional event coordination as required Profile A successful Reception Office Manager should have: Proven experience in an office management or reception role, ideally within the not-for-profit industry. Experience in a busy front-of-house or reception role. Strong working knowledge of Microsoft Office 365 Familiar with visitor management, booking, or help desk systems. Highly organised with the ability to prioritise under pressure. Professional, discreet, and customer service driven Job Offer Salary equivalent between £30,000-£35,000 based on experience and skills. An opportunity to work full-time, five days a week on site in London. A chance to contribute to a respected not-for-profit organisation. Engagement in a supportive and professional work culture. If you are a dedicated Reception Office Manager looking for your next temporary opportunity in London, we encourage you to apply today.

Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Job Title: Interim Head of Digital Operations INSIDE IR35 Day Rate - £500 per day Duration: 3-4 months (initial) Location: London, 2 Days Per week Start: ASAP Overview We're seeking an experienced Interim Head of Digital / IT Operations to stabilise and lead core technology operations across infrastructure and systems, within a Microsoft Azure environment. This is a hands-on leadership role focused on ensuring operational resilience, driving performance, and providing clear direction across digital operations during a critical period of change. Key Responsibilities Provide interim leadership across IT Operations, covering infrastructure & Systems Own the stability, performance, and security of a predominantly Azure-based cloud estate Lead and support teams across: Cloud Infrastructure (Azure) Systems / Enterprise Applications Service Operations / IT Support Assess current operating model and implement quick-win improvements to enhance reliability and efficiency Drive incident, problem, and change management maturity Ensure robust governance, monitoring, and reporting across services Partner with senior stakeholders to align operations with wider digital and transformation objectives Manage third-party vendors and service providers, ensuring delivery against SLAs Support ongoing or planned cloud optimisation / migration initiatives. Key Skills & Experience Proven experience operating at Head of / Director level in Digital or IT Operations (interim exposure preferred) Strong background in cloud-first environments, particularly Microsoft Azure Deep understanding of: Infrastructure operations (cloud & hybrid) IT service management (e.g. ITIL frameworks) Track record of stabilising or transforming underperforming operations Comfortable operating in ambiguous, fast-paced environments with immediate impact expected Strong stakeholder management - able to engage at exec level and translate technical issues into business impact Experience managing third-party vendors and outsourced services Desirable Familiarity with security and compliance frameworks in cloud environments Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared Head of Digital Operations / Interim Head of Digital Operations / Inside IR35 / London / 2 Days per week / SC Cleared

In this developer role, you will: Provides senior-level system analysis, design, development, and implementation of applications and databases, including third-party product integration. Translates technical specifications into code for complex projects, writes programs, develops code, tests artifacts, and produces reports, ensuring automation support. Elevates code to development, test, and production environments on schedule, provides production support, and submits change control requests with documentation, including peer reviews. Understands software development methodology and architecture standards, trains and mentors less experienced staff, and resolves elevated issues. Participates in design, code, and test inspections throughout the lifecycle, explains technical considerations at meetings, and performs systems analysis activities. Understands client business functions and technology needs, with a broad knowledge of Vanguard's technologies, tools, and applications. Interfaces with cross-functional team members and communicates system issues at the appropriate technical level for each audience. Works with business-facing IT teams to deliver new solutions, reviews functional specifications, translates them into program specifications, liaises with end users for acceptance testing, and provides 3rd line support. Builds thought leadership and expertise in best-practice solution design and implementation. Manages time effectively across multiple projects with competing business demands and priorities. What it takes: Experience in Test Driven Development and strong knowledge of Java (17 or higher), Spring Boot, Spring MVC, RESTFul API implementation, GraphQL, and open-source frameworks Experience in software development using cloud technologies (AWS preferred) Knowledge of build/deployment/testing/logging/monitoring tools and frameworks like Maven, Cucumber, Bamboo, GitHub, Claude Code / Bedrock and Splunk. Understanding of investment management domain with strong analytical, problem solving and communication skills. Ability to work well with both business managers and operations team, and ability to perform well under pressure, and deliver to tight deadlines. Knowledge of agile software development process/practices and familiarly with JIRA, Confluence, and other tools. Desirable - Knowledge and experience in Python programming, regulatory / transaction reporting domain knowledge. Languages Python & Java.AWS technologies Lambda (Python 3.7 and above), S3 buckets Step functions SNS/SQS GraphQL IAM Roles CloudWatch/CloudTrail CloudFormation AppSync Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Reporting to: Senior HR Manager Start Date: Immediate Working Hours: Mon Fri, 8am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Southgate, Office Based, Various sites MAIN DUTIES Recruitment & Onboarding Manage end-to-end administrative recruitment processes: posting vacancies, managing applications, coordinating interviews, and supporting offer management. Support hiring managers in organising shortlisting, interviews, and reference checks. Ensure onboarding and induction processes run smoothly, including the accurate setup of employee records on HR systems (Cezanne HR, SharePoint). HR Administration & Process Maintain and update employee training, personal, and compliance records on a daily basis. Monitor and update training and development records on HRIS (Cezanne & Litmos Training platform), ensuring all training data is accurate and up to date. Follow up to ensure the correct process is followed when booking internal and external trainings. Support project and maintenance teams, including on-site staff, to ensure HR processes are followed at all stages. Conduct and track DBS checks, attendance, and other compliance-related tasks. Support continuous improvement of HR systems, processes, and templates. Manage the effective operation of the Integrated Management System (IMS) and other HR administrative tools. Workforce Support & Development Assist managers across multiple sites with HR administration and workforce-related queries. Conduct regular site visits to support HR activities and ensure smooth operations. Support the coordination of employee training and development initiatives, ensuring timely completion and compliance with organisational requirements. Build and maintain positive working relationships with stakeholders at all levels. Promote the company s values, wellbeing, and professional standards in all HR activities. Employee Relations Provide practical support to managers on day-to-day HR matters, including performance reviews, return-to-work meetings, and routine employee relations issues. Prepare and maintain accurate documentation (letters, case notes, meeting records) ensuring consistency and compliance with company processes. Support managers to resolve workplace matters constructively, promoting positive employee experiences. Escalate complex issues to the Senior HR Manager while maintaining oversight of administrative processes. SKILLS & KNOWLEDGE Essential Minimum 3 years experience in HR administration or a generalist support role. Experience supporting recruitment, onboarding, and workforce administration. Strong organisational skills with the ability to manage multiple priorities. Comfortable working across multiple sites. Excellent interpersonal skills, with the ability to build credibility with managers and employees. Excellent IT skills, particularly advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis, and reporting). Proficiency in HR systems such as Cezanne HR, SharePoint, and attendance/IMS tools. Desirable Experience in a multi-site or project-based organisation. CIPD level 5 qualification or working towards CIPD.

Project Manager / Business Analyst - Corporate & Investment Banking Inside IR35 - 3 days onsite We are seeking an experienced Hybrid Markets Project Manager / Business Analyst to join a high-performing Change Management team within a leading Corporate & Investment Banking division. This role will focus on delivering strategic investment banking product and infrastructure enhancements across global markets. You will work closely with Business Change Managers, Product Managers, senior business stakeholders, and technology teams to drive complex front-to-back change initiatives across Markets. The successful candidate will act as a trusted advisor to Change Leads, Business Leaders, COOs, and Programme Sponsors, delivering projects that impact multiple business lines, legal entities, and functional areas including Front Office, Technology, Operations, Legal, Compliance, and Finance. Essential Experience Extensive experience in Project Management and Business Analysis within Financial Services. Strong understanding of project management methodologies and strategic planning. Proven delivery experience across Markets products, including: Foreign Exchange (FX) Derivatives Commodities Knowledge of EU regulations impacting Markets businesses . Demonstrable experience managing product enablement and product approval processes. Strong knowledge of Markets infrastructure, including: Pricing platforms Trade execution systems Collateral management Settlement platforms (e.g. Broadridge) Clearing systems Experience with Agile delivery methodologies and tools such as Jira. Project Manager / Business Analyst - Corporate & Investment Banking Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Lead Portfolio Delivery Manager Salary: £69,501 per annum (Candidates based in Yeading will receive the London Weighting allowance of £4,000) Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham or Yeading. Apply before 11:55 pm on Wednesday 27th May 2026 About the job The Lead Portfolio Delivery Manager is a senior leadership role within DVSA, acting as the head of profession for Agile Delivery Management within one of the two core agency value streams. As a core member of the agency's cross-discipline leadership team in either vehicle or driver value streams you will work alongside senior leaders from Digital, Operations, and Policy-to shape and deliver agency wide strategy and agile service delivery, ensuring DVSA achieves its objectives in line with the DVSA strategy, DfT Group Digital strategy, and the Blueprint/roadmap for a modern digital government. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Job description The Lead Portfolio Delivery Manager is a senior leadership role shaping how DVSA delivers digital services at scale. You'll lead and grow a high-performing agile delivery community, oversee a major delivery portfolio, and work closely with senior leaders to deliver user-centred, high-impact outcomes. It's a chance to influence strategy, improve ways of working, and make a visible difference to millions of citizens Your responsibilities will include, but aren't limited to: Provide strategic leadership in the agencies Agile Delivery Management capability, inspiring others and creating a high-performing, inclusive team culture, in line with cross government standards. This includes providing professional leadership as an agile delivery advisor to the Digital & Data function, DVSA executive, board, and leadership community Work with leadership teams to measure business value through tangible outcomes linked to business performance, customer satisfaction, and long-term value creation. Provide influence, direction, and guidance to staff to support the delivery of objectives, establishing a strong direction and persuasive future vision. Collaborate with fellow senior leaders in Digital, Operations, Policy, Programme Delivery Management, and principal roles to create a high-performing and well-respected agency, upholding the reputation of the Agency, Department, and Civil Service. Support Programme Delivery Managers and principal roles in the escalation and resolution of risks, issues, and dependencies, and ensure that strategic decisions are informed by a holistic view of the delivery landscape Foster a culture of innovation and experimentation, encouraging teams to try new approaches and learn from failure. Ensure agile delivery practices meet legal, security, and financial compliance standards, including accessibility and inclusion. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: To be successful in this role you will need to have the following experience: Significant experience of leading agile delivery functions and continuously improving service organisations, including experience of leading large, cross-functional teams (direct and virtual, inside and outside of digital teams). Strong communication, influencing, and stakeholder management skills, with a proven ability to work collaboratively across Digital, Operations, Policy, Programme Delivery Management, and principal roles in the GDDP. Demonstrable experience in portfolio management, including oversight of roadmaps, risks, issues, dependencies, and reporting at a strategic level. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Customer Solutions Manager Kingston upon Thames 50,000 + Package We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making. Key Responsibilities Manage the day-to-day operations of the customer service call centre. Lead, motivate, and develop a team of 5 call centre/customer service staff. Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics. Support the coordination and overall planning of customer service activities and workflows. Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers. Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally. Identify process improvement opportunities to enhance service efficiency and customer outcomes. Ensure all customer interactions are handled in line with company standards and service expectations. Produce reports and operational updates for senior management. About You Previous experience managing a customer service or call centre environment. Strong leadership skills with experience managing and developing teams. Excellent communication and organisational abilities. Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments. Strong understanding of customer service delivery and performance management. Experience dealing with escalated complaints and complex customer situations. Comfortable working collaboratively across multiple departments and operational teams. What's on Offer 50,000 basic salary Attractive benefits package Opportunity to join a growing and supportive business Long-term career progression opportunities Dynamic and collaborative working environment

General Manager - Leisure Centre West London Full-Time Permanent Salary: £55,000 per annum We are currently recruiting for an experienced General Manager to lead a busy leisure facility in West London. This is an exciting opportunity for a driven and commercially minded individual with a strong background in leisure, fitness, hospitality, or multi-site operations click apply for full job details

Lead Portfolio Delivery Manager Salary: £69,501 per annum (Candidates based in Yeading will receive the London Weighting allowance of £4,000) Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham or Yeading. Apply before 11:55 pm on Wednesday 27th May 2026 About the job The Lead Portfolio Delivery Manager is a senior leadership role within DVSA, acting as the head of profession for Agile Delivery Management within one of the two core agency value streams. As a core member of the agency's cross-discipline leadership team in either vehicle or driver value streams you will work alongside senior leaders from Digital, Operations, and Policy-to shape and deliver agency wide strategy and agile service delivery, ensuring DVSA achieves its objectives in line with the DVSA strategy, DfT Group Digital strategy, and the Blueprint/roadmap for a modern digital government. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Job description The Lead Portfolio Delivery Manager is a senior leadership role shaping how DVSA delivers digital services at scale. You'll lead and grow a high-performing agile delivery community, oversee a major delivery portfolio, and work closely with senior leaders to deliver user-centred, high-impact outcomes. It's a chance to influence strategy, improve ways of working, and make a visible difference to millions of citizens Your responsibilities will include, but aren't limited to: Provide strategic leadership in the agencies Agile Delivery Management capability, inspiring others and creating a high-performing, inclusive team culture, in line with cross government standards. This includes providing professional leadership as an agile delivery advisor to the Digital & Data function, DVSA executive, board, and leadership community Work with leadership teams to measure business value through tangible outcomes linked to business performance, customer satisfaction, and long-term value creation. Provide influence, direction, and guidance to staff to support the delivery of objectives, establishing a strong direction and persuasive future vision. Collaborate with fellow senior leaders in Digital, Operations, Policy, Programme Delivery Management, and principal roles to create a high-performing and well-respected agency, upholding the reputation of the Agency, Department, and Civil Service. Support Programme Delivery Managers and principal roles in the escalation and resolution of risks, issues, and dependencies, and ensure that strategic decisions are informed by a holistic view of the delivery landscape Foster a culture of innovation and experimentation, encouraging teams to try new approaches and learn from failure. Ensure agile delivery practices meet legal, security, and financial compliance standards, including accessibility and inclusion. Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public. Person specification Required experience: To be successful in this role you will need to have the following experience: Significant experience of leading agile delivery functions and continuously improving service organisations, including experience of leading large, cross-functional teams (direct and virtual, inside and outside of digital teams). Strong communication, influencing, and stakeholder management skills, with a proven ability to work collaboratively across Digital, Operations, Policy, Programme Delivery Management, and principal roles in the GDDP. Demonstrable experience in portfolio management, including oversight of roadmaps, risks, issues, dependencies, and reporting at a strategic level. To Apply If you feel you are a suitable candidate and would like to work for DVSA, please click apply to be redirected to our website to complete your application.

Lower Marsh Market Manager Job Description and Person Specification Term: Permanent Salary: £40,000 - £45,000 Schedule: Full time, although part time options will be considered Hours: 8am - 4.30pm - some flexible working and evening/weekend shifts may be required Reports to: WeAreWaterloo BID's Chief Executive Lower Marsh Market Ltd is seeking a Market Manager to oversee the strategic and operational management of Lower Marsh Market, a community hub since the 1800s and now an iconic central London destination. Company Description Lower Marsh Market (LMM) is a vibrant and historic street market in London's Waterloo, SE1, operated by Lower Marsh Market Ltd with managerial oversight from WeAreWaterloo, the Business Improvement District (BID) for the neighbourhood. The Market operates Monday - Friday from 11am - 3pm, when a road closure is in place. There are approximately 15-30 traders on any given day on the market; an array of hot food traders selling a diverse range of cuisines, plus a handful of craft traders. There is an exciting opportunity to launch a new Saturday market at Lower Marsh. Lower Marsh Market Ltd has its own Board and budget and invests any operating profit back into the market and its surroundings. WeAreWaterloo BID is governed and funded by the local business community, which includes a wide range of hospitality, cultural, SME and charitable institutions. Powered by a team of passionate individuals, WeAreWaterloo works to improve Waterloo as a place to work, visit and live by rolling out diverse and creative programmes that enhance and protect the environment, celebrate and promote its unique character, and connect those within it. Lower Marsh is a key part of WeAreWaterloo's Placemaking Strategy. Job Description Strategic Development Work with the WeAreWaterloo CEO, team and LMM Board to develop the strategic direction of the Market to generate footfall, spend, reach new audiences and positively impact the street. Work in partnership with the WeAreWaterloo CEO to develop and deliver an annual business plan for the market. Prepare for and lead quarterly LMM Board Meetings, with support from the WeAreWaterloo CEO. Stay abreast of the broader market scene to ensure adherence to best practice and the generation of new ideas. Represent LMM through trade group memberships, i.e NABMA, and explore relevant partnerships. Build a network of relationships with key stakeholders in the area, including relevant officers at Lambeth Council and Lower Marsh businesses. Staff Management The Lower Marsh Market Manager is supported by a Market Operations team who look after the day to day running of the market. Currently the structure sees one Market Operations Supervisor in place, supported by two further operational staff on site. A part time Admin Assistant supports the Lower Marsh Market Manager in the office, both visiting the market often to oversee operations. The LMM Manager will be required to: Oversee line management of the Market Operations Team and Admin Assistant, which includes: General day to day management of contracted and casual/bank staff members Delivery of staff appraisals and training Keeping track of staff hours and annual leave for payroll purposes Creating staff schedules with the Market Supervisor Overseeing the implementation of a daily task schedule which covers activities related to set up, break down and down-time Operations Devise new ways to improve the customer experience at LMM. Work with WeAreWaterloo's Head of Public Realm on the physical environment, working together to improve the look and feel of the street. Prepare for a monthly finance meeting, which is run in conjunction with LMM's bookkeeper, to provide an accurate picture of the forthcoming month's trader bookings. Work with LMM's accountant and WeAreWaterloo's CEO to review management accounts and annual budgets. A robust in-house system (via ) is used to record, communicate and store all trader documents. The Market Manager is responsible for managing this system on a day-to-day basis, with support from the LMM Administrative Assistant. Training will be provided. It is the Market Supervisor's role to set up, break down and store market equipment daily. It is the Market Manager's responsibility to support the team to ensure efficient and safe systems are in place to achieve this, and to make sure that all equipment is well maintained by the team - to meet safety and aesthetic standards. The Lower Marsh Market Manager and Admin Assistant are office based. The Market Operations team operates from a designated storage area. The LMM Manager must support the Supervisor to ensure this space is kept clean, safe and well maintained at all times. Support the Operations team to solve any issues/upkeep associated with the street's infrastructure, including electricity boxes/access points. Work with Lambeth Council to adhere to conditions with the Licence Agreement, meeting with the Licensing team regularly. Work with the LMM team to deliver periodic trader inspections/spot checks to ensure traders remain in compliance with their Terms & Conditions and compliance paperwork. Update and review Trader Agreements to ensure they continue to be fit for purpose. Trader Management Develop a recruitment plan to attract new traders, and oversee all tastings for prospective new traders. Work with the LMM Admin Assistant to track trader attendance, trader payments, requests, pitch plans, and compliance documents via . Liaise with traders to create daily market layouts and ensure proper and timely payments are made. Respond to trader enquiries, with support from the Admin Assistant. Ensure that all submitted compliance documentation meets required standards. Work with the Admin Assistant to streamline the trader recruitment process. Liaise directly with Lambeth Council to address any issues with applications and paperwork from prospective traders. Events and promotion Concept and deliver events to support footfall to Lower Marsh Market, working with the WeAreWaterloo team and often in collaboration with businesses on the street. Work with WeAreWaterloo's marketing team to support and coordinate all events on the street. Work with the WeAreWaterloo marketing team who manage social media channels and content ideas. Oversee the LMM website which is managed by the LMM Administrative Assistant. Person Specification Essential : Experience of managing markets or operating in a similar environment Experience of budget management Experience managing and supporting staff to operate to their full potential Strategic and creative thinker with the ability to forward plan and drive improvements Excellent communicator who can engage a variety of stakeholders Strong problem-solving skills with the ability to remain calm under pressure Desirable: Knowledge of working with a local authority Understanding of London's markets Experience facilitating outdoor events Experience working with CRMs or other project management systems Able to work occasional evenings and weekends, with time off in lieu Further job details and how to apply: Tenure: Permanent, full time - part time options will be considered. Benefits: Includes 30 days' paid holiday during the calendar year, plus statutory holiday on all UK public holidays. Place of work: This is an area-based role and you will need to be active and present in Lower Marsh, with some evening and out-of-hours work required occasionally We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We are happy to discuss flexible working arrangements, job shares or other well-considered proposals for the role. Application is by CV and covering letter, explaining why you would like the role and feel you would be a good fit for the position. Please send your application to Kate Poulter via the button below The deadline for applications is 5pm on 3rd June 2026. Interviews are planned to take place on 9th June 2026.

This is an exciting chance to step into a newly created role for a high-growth, international retailer. You'll take ownership of critical treasury operations including cash flow forecasting, cash management, strengthening financial controls, and safeguarding risk across a retail environment. Client Details Our client is a global brand with strong heritage roots, it has evolved from performance-driven origins into a premium, design-led business. Operating across international markets, the organisation blends quality, innovation, and distinctive style, while maintaining a focus on growth, brand identity, and a high-end customer experience. Based in London, this is a unique opportunity to shape treasury decision-making, drive operational excellence, and influence business growth at scale within an ambitious organisation. Description Manage cash flow forecasting and ensure optimal liquidity levels for the business. Oversee daily treasury operations, including bank account management and reconciliations. Develop and implement risk management strategies to mitigate financial exposure. Ensure compliance with regulatory requirements and internal policies related to treasury activities. Collaborate with internal stakeholders to align treasury strategies with business objectives. Monitor and report on foreign exchange positions and recommend hedging solutions when necessary. Maintain strong relationships with banking partners and other financial institutions. Provide regular updates and reports to senior management on treasury performance and key metrics. Profile A degree in accounting, finance, or a related field. Retail or FMCG industry background preferred Strong understanding of cash flow management and working capital Solid knowledge of AP processes and financial controls Experience with financial systems and treasury management tools. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams and external stakeholders. Strong communication skills with a focus on delivering clear and concise reports. Job Offer Competitive salary plus a discretionary 10% bonus. Hybrid working policy with a 50/50 split between London and remote working. Comprehensive medical insurance for peace of mind. Generous 50% employee discount on products within the retail portfolio. Standard working hours of 9am to 5pm, or as agreed with your manager. This is an excellent opportunity to join a growing organisation in London and make a tangible impact in the new Treasury department.

Role: Junior / Assistant Project Manager Location: London Salary: Up to 45,000 We are working with a specialist contractor operating within the architectural metalwork sector. Due to continued workload, they are seeking a motivated Junior Project Manager / Project Cordinator to support the successful delivery of live projects in a fast-paced, technically demanding environment. The Role Working alongside experienced Project Managers, you will assist in the coordination and delivery of assigned works, ensuring projects are completed safely, on programme, and within budget. Key responsibilities include: Assisting with the planning and coordination of packages Supporting programme management, progress reporting, and cost control Liaising with main contractors, clients, consultants, and supply chain partners Coordinating internal teams including engineering, commercial, and site operations Upholding high standards of health, safety, quality, and compliance on site About You To be considered, you will ideally have: Experience as an Assistant Project Manager, Site Engineer (circa 1 years), or similar role Exposure to structural steel, metalwork or complex construction projects (advantageous) What's on Offer Salary up to 45,000 Clear progression and long-term development opportunities Supportive team environment within a specialist contractor This role suits a proactive and ambitious individual looking to develop a long-term career in project management within the construction and structural steel sector. For further information, please contact Sharon O'Donnell at The Highfield Company .

Reporting to: Finance Director Start Date: Immediate Working Hours: Mon Fri, 9am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based SCOPE The Financial Controller is a senior-level responsible for overseeing financial operations, ensuring the accuracy and integrity of financial reporting, compliance with financial regulations, and the overall financial health of the company. The Financial Controller acts as a bridge between the finance department and executive management, providing insights and guidance on financial matters to support strategic decision-making. KEY RESPONSIBILITIES Financial Reporting To ensure the timely and accurate preparation of financial statements. This includes managing the month-end and year-end closing processes, consolidating financial data, balance sheet reconciliation and ensuring compliance with accounting standards and regulations. The Financial Controller will also prepare reports for internal stakeholders and external entities, such as auditors and regulatory bodies. Budgeting and Forecasting The Financial Controller plays a pivotal role in the budgeting and forecasting processes, working closely with department heads and the commercial team to develop budgets that align with the organisation s strategic goals. The Financial Controller will also monitor performance, analyses variances, and provides forecasts to anticipate future financial trends and challenges. Internal Controls and Compliance Ensuring robust internal controls, design and implement control systems to safeguard the organisation s assets, prevent fraud, and ensure compliance with financial regulations such as GAAP or IFRS, undertake regular review of the process with the FD and provide guidance to the board on proposed changes. Cash Flow Management Monitor cash flow, manage working capital requirements, and ensure that the company has sufficient liquidity to meet its obligations. Develop, alongside the commercial team, strategies to optimise cash flow and reduce financial risks. ESSENTIAL SKILLS Analytical Skills Interpret complex financial data and provide actionable insights, identify trends, assess financial performance, and make recommendations to improve efficiency and profitability. Prepare accurate and timely financial reports including balance sheets, income statements, and cash flow statements. Analyse financial data to identify trends, variances, and areas for improvement, providing insights that support strategic decision making. Leadership and Communication Act as the deputy to the FD, providing direct advice and guidance to the Directors/Managers and to the Board as required by the FD or other leadership, and as required external parties such as funders, investors, regulatory bodies and external auditors. Communicate financial performance, risks, and opportunities clearly and effectively, ensuring that stakeholders are informed and engaged. To mentor and develop team members, fostering a culture of continuous improvement and professional growth, ensuring that the team is equipped with the necessary skills and knowledge to perform effectively. Technical Proficiency A deep understanding of accounting principles, financial software, and regulatory requirements, be proficient in using financial management systems and tools to streamline processes and enhance reporting accuracy. Strategic Thinking Aligning financial management with the organisation s long-term objectives, evaluating financial risks and opportunities, supporting strategic initiatives, and contributing to the development of business strategies. Budgeting and Forecasting Ability to create detailed budgets and forecasts that can be cascaded through teams, working closely with commercial and operational teams to ensure that budgets meet the overall objectives of the business. Regularly review forecasts taking account of market and operational risks and advise senior management accordingly QUALIFICATIONS . A bachelor s or master s degree in finance, accounting. As a minimum we require one of the following accreditations (Fully Qualified or Part Qualified) Chartered Accountant (CA): Recognised by the Institute of Chartered Accountants in England and Wales (ICAEW) Chartered Management Accountant (CMA): Offered by the Chartered Institute of Management Accountants (CIMA) Association of Chartered Certified Accountants (ACCA) TECHNICAL SKILLS Key technical skills include: Financial Reporting: Proficiency in preparing and analysing financial statements, including balance sheets, income statements, and cash flow statements. Ability to explain and illustrate complex information in a manner that is clearly understood. Budgeting and Forecasting: Ability to develop, manage, and analyse budgets and financial forecasts to guide strategic decision making. Accounting Software: Expertise in using accounting software preferably construction focused such as 4PS/Business Central or Coins or as a minimum platform such as SAP, Oracle, MS Dynamics, or Sage for financial management and reporting. Data Analysis: Strong analytical skills to interpret financial data, identify trends, and provide actionable insights. Project Accounting: Proficiency in Job Costing ability to prepare reliable cost to complete data and align with income. Regulatory Knowledge A comprehensive understanding of financial regulations and compliance This includes but is not limited to: UK GAAP and IFRS: Knowledge of UK Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS) is essential for accurate financial reporting. Tax Regulations: Familiarity with UK tax laws and regulations to ensure compliance and optimize tax strategies. Audit Processes: Understanding of internal and external audit processes to ensure financial accuracy and integrity. Soft Skills Leadership and Management: Ability to lead and manage finance teams, providing guidance and support to achieve organizational goals. Communication: Strong verbal and written communication skills to convey financial information clearly to non-financial stakeholders. Problem-Solving: Aptitude for identifying financial issues and developing effective solutions to address them. Diligence: Meticulous attention to detail to ensure accuracy in financial reporting and compliance. EXPERIENCE Industry Experience: A minimum of 5 years experience in a contractor or engineering consultant, and full understanding of operational requirement in the construction industry including the specific risks which are present in the transaction cycle. People Responsibility: A history of managing and developing high performing teams fostering a collaborative and high-performance work environment,

About the Role We are seeking a commercially astute and ambitious individual with a strong finance or accounting background to join our team. You will take ownership of occupancy, rate, yield and forecasting performance across a portfolio of prime Central London real estate, playing a key role in driving commercial outcomes and maximising asset performance. This is a highly visible position, requiring strong commercial judgement, confident negotiation, and the ability to build lasting relationships with brokers, clients and key stakeholders. About You Degree educated (or equivalent) in Finance, Business, Commercial Management, or a related field ACCA, CIMA or ACA qualified / part-qualified preferred Strong finance or accounting background with clear commercial awareness and the ability to add value quickly Proven experience owning revenue, occupancy, forecasting and overall commercial performance Calm, solutions-focused and confident operating under pressure Professional and credible when engaging with brokers, agents, clients and internal stakeholders Strong understanding of commercial agreements, terms and risk management Excellent negotiation and influencing skills, with a focus on securing the best commercial outcomes Advanced Excel capability, including forecasting and commercial reporting Ambitious and driven, with a mindset focused on contributing to business growth and board-level objectives A natural leader, capable of motivating and developing high-performing teams Confident, personable and career-focused, bringing positive energy and professionalism to every interaction What We Offer Direct access to executive-level mentorship and leadership coaching Structured, tailored professional development from day one Genuine autonomy and the opportunity to influence key commercial decisions A collaborative, people-focused culture where your contribution is recognised We invest in our people - empowering you to take ownership, make decisions and continuously develop. You will be supported, challenged and given the opportunity to make a real impact from the outset. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

ServiceNow Delivery Lead/PM (ITOM/ITAM) Role: Contract (Inside IR35) Rate: £500+ per day Location: Remote/London (occasional onsite may be required) Duration: 6 months+ Start date: ASAP Overview Exalto Consulting is supporting a defence-sector client delivering two key ServiceNow initiatives focused on IT Operations Management (ITOM) and IT Asset Management (ITAM). We re looking for an experienced, delivery-focused ServiceNow Delivery Lead / Project Manager who can take a hands-on role in driving these projects forward. This is not a role for someone who only manages timelines, this requires active ownership of delivery, working closely with technical teams to ensure progress, quality and outcomes. You ll be operating alongside an established ServiceNow platform team, helping to advance platform capability while ensuring both ITOM and ITAM deliverables land effectively and on time. What you ll be doing Leading the delivery of two concurrent ServiceNow workstreams (ITOM and ITAM) Driving hands-on delivery across planning, execution, and coordination with technical teams Working closely with the core ServiceNow platform team to align delivery with wider platform strategy Supporting the implementation of ITOM capabilities, including infrastructure visibility and MID server deployment Overseeing ITAM delivery, ensuring effective tracking and management of IT assets across their lifecycle Managing risks, dependencies, and delivery challenges across both workstreams Engaging stakeholders to maintain clarity on progress, priorities, and outcomes Ensuring delivery remains focused on tangible outputs rather than just plans What we re looking for Proven experience as a Delivery Lead or Project Manager within ServiceNow environments Strong domain knowledge of ServiceNow ITOM and/or ITAM Experience delivering infrastructure-focused solutions (e.g. monitoring, discovery, MID servers) Understanding of IT Asset Management frameworks and lifecycle management A hands-on, delivery-first mindset - comfortable working closely with technical teams Ability to manage multiple workstreams in a fast-paced environment Strong stakeholder engagement and communication skills Experience in defence or similarly complex, regulated environments is beneficial Why apply This is a high-impact delivery role on a programme that is central to improving how IT services and assets are managed at scale. You ll be working on meaningful ServiceNow implementations where your input directly affects platform capability, operational performance, and long-term service quality.

Relationship Manager - Private Banking West End Permanent £70,000 - 5 days in the office cer Financial are partnering with a prestigious international bank based in the City of London in the search for a Private Banking Relationship Manager to join their growing team on a permanent basis. The responsibilities of thew candidate will include: Manage and grow a portfolio of high-net-worth clients through personalised financial solutions and exceptional service. Build and maintain long-term client relationships as the primary point of contact. Understand clients' financial goals and collaborate with internal specialists to deliver tailored solutions. Drive portfolio growth through cross-selling, up-selling, and acquiring new clients. Meet revenue, asset growth, and performance KPI targets. Travel to Jordan and the MENA region every other month for client meetings and business development. Ensure compliance with regulatory, AML, sanctions, PEP, CDD, and KYC requirements. Monitor and escalate high-risk or unusual client activity to senior management where necessary. Coordinate with Treasury, Settlements, Operations, and other internal teams to provide seamless client service. Maintain accurate and up-to-date customer files and documentation. Communicate account or service changes to clients proactively. Support daily client banking needs, including transfers, deposits, cheque books, and enquiries. Contribute to business strategy, budgeting, and Private Banking initiatives. Identify and escalate operational or compliance risks promptly. Adhere to all bank policies, compliance requirements, operational resilience standards, and mandatory training. The successful candidate will have: Minimum 5 years' experience in customer service within retail banking or financial services. Strong track record in client relationship management and delivering high levels of customer satisfaction. Good understanding of AML regulations, including JMLSG guidance, FCA rules, EU Money Laundering Directive, and Money Laundering Regulations. Degree-level education in finance or a related field, or equivalent industry experience. CEMAP qualification desirable.

Data Privacy Manager £55-60k London, Hybrid We're partnered with a growing data governance consultancy looking to hire a Privacy Manager to support the continued expansion of their consulting function. This is a fantastic opportunity for someone operating at Senior Consultant or Manager level within privacy/data protection to join a specialist environment working across a broad client base. The role combines hands-on privacy delivery, client relationship management, and leadership responsibilities within a collaborative and commercially focused team. Salary: 55-60k Working Structure: 2 days onsite in London The Role: You'll take ownership of multiple client engagements, acting as a trusted advisor across operational privacy and governance initiatives while supporting the development of more junior consultants within the team. Projects will include: DSAR management programmes DPIAs, LIAs & ROPAs Privacy gap assessments & governance reviews DPO-as-a-Service support Regulatory advisory work Policy and framework development Privacy operations improvement initiatives You'll also play a key role in supporting client workshops, contributing to proposals and helping identify opportunities to expand existing client relationships. What They're Looking For: Strong understanding of UK GDPR, EU GDPR and wider data protection frameworks Previous experience within a privacy consultancy, legal environment or in-house privacy function Experience managing multiple projects or client engagements simultaneously Strong stakeholder management and communication skills Ability to deliver practical privacy guidance to non-technical audiences Experience across privacy operations activities such as DSARs, DPIAs, LIAs and ROPAs The client is particularly interested in individuals who enjoy balancing delivery, client engagement and commercial involvement within a growing consultancy environment. Desirable Experience: CIPP/E, CIPM, BCS Data Protection or similar qualifications Experience supporting outsourced DPO services Exposure to privacy tooling or SaaS-based privacy management platforms Proposal writing, scoping or commercial engagement experience Exposure to AI governance, data ethics or international data transfer considerations This is an excellent opportunity for someone looking to step into a more visible and commercially involved privacy consulting role within a growing specialist business. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.