2nd Line Engineer

2nd Line IT Engineer, up to £40,000 per annum, Hertfordshire

Location: Hertfordshire (Office/On-Site)

Travel: Regular South UK travel required

Salary: £40,000+ Company Van & Fuel Card

We are seeking a hands-on 2nd Line IT Support Engineer to join a growing IT function based in Hertfordshire. This is a hybrid role combining office-based support with regular on-site travel across the South of the UK.

You will take ownership of escalated technical issues, hardware builds, and site network setups. This is an autonomous role suited to someone comfortable working independently on client sites.

Responsibilities

• Troubleshoot and resolve escalated desktop, hardware and infrastructure issues
• Windows device support (HP environment)
• Autopilot builds and device provisioning
• Intune administration (desirable, not essential)
• Android/Samsung mobile device configuration and support
• Device configuration and user setup

Field Work

Independently set up new sites, including:

• Routers
• Switches
• Wireless access points
• Network troubleshooting and configuration
• Supporting users face-to-face across multiple South UK locations

Requirements

• Proven experience in 2nd Line IT Support
• Strong Windows device troubleshooting skills
• Experience rebuilding laptops and device deployment
• Comfortable working independently on-site
• Basic networking knowledge (Routers, Switches, APs)
• Full UK driving licence