Transport Officer - Concession Travel & Ticketing

The starting salary for this role is £33,552 per annum based on working 36 hours per week.

We support hybrid working with a requirement for a minimum of 2 days spent in the office. The office base for this role is Victoria Gate in Woking.

Our Offer to You:

• 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leaveUp to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Opportunity to undertake higher education apprentice courses linked with the University of Chichester
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

We are looking for a proactive and well organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey's travel and ticketing initiatives. This is a key role within the Passenger Transport Projects Team, within the Highways, Transport and Network Management Service, ensuring the smooth day to day administration of schemes that help residents access essential travel by bus - the English National Concessionary Travel Scheme (ENCTS) and the Surrey LINK initiatives.

Working closely with the Passenger Transport Projects Team Manager and the Senior Transport Officer (Concessionary Travel & Ticketing), you will play a vital part in ensuring these schemes operate efficiently, accurately, and in line with national guidance.

As a Transport Officer (Concessionary Fares and Ticketing) you will:

• Oversee the day to day administration and coordination of the English National Concessionary Travel Scheme (ENCTS) and LINK schemes.
• Support the effective delivery and ongoing operation of travel and ticketing initiatives for Surrey residents.
• Manage and respond to enquiries, undertake application assessments, and general customer communications relating to concessionary travel.
• Work with internal teams, transport operators, and external partners to ensure accurate processing and data flow.Maintain documentation, records, database management and reporting information to support scheme monitoring and compliance.
• Assist with the implementation of scheme changes, updates, and service improvements.
• Provide administrative support across the Passenger Transport Projects Team.

About You

To be considered for shortlisting your application will clearly evidence the following skills and our behaviours;

• Strong administrative and organisational skills with exceptional attention to detail
• Confidence in handling data, records, and customer information accuratelyKnowledge of digital applications
• Good IT skills and experience of database management systems
• A customer focused approach, with excellent communication and interpersonal skills.
• Ability to work collaboratively across teams and with external partners.
• A proactive and adaptable attitude with the ability to manage multiple tasks and deadlines.
• Previous experience of working in a public transport environment
• Good working knowledge of the relevant transport legislation

The job advert closes Sunday 12th April 2026 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Commitment Wording

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.