Venue Manager

One of our Hospitality clients require an experienced and passionate Leader to oversee and manage all aspects of running their multi venue operation.

You will lead all day-to-day operations of a WET trade venue, driving exceptional guest experiences, tight control of commercial performance, and the development of a highly engaged, service led team.

Main Duties:

• Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality.
• Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales.
• Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance.
• Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments.

General Duties:

• Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns.
• Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment.
• Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages and premium serves).
• Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible.
• Be highly visible during peak trading to support, coach and solve issues in real time.

Operational Excellence, Safety & Compliance:

• Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing.
• Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene.
• Maintain full audit readiness across
• Bar cleanliness and organisation.
• Food safety.
• H&S and COSHH.
• Security, cash handling and stock holding.
• Brand standards.
• Lead venue opening/closing routines and complete daily operational checks.
• Escalate risks appropriately and own corrective actions.

Key Knowledge Requirements:

• Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment.
• Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing.
• Proven commercial acumen with experience delivering stock yield targets and improving financial performance.
• Experience working with multiskilled teams in fast paced, high-volume operations.
• Strong problem solver with the ability to stay calm and lead during pressured trading periods.
• Demonstratable experience of leading teams to success, this includes proficiency in:
• Delivering team training.
• Setting standards and role modelling this behavio