Job Description
Sales Advisor Premium Sustainable Fashion (Ladies)
South West London
To 28k DOE
Full-time, 35 hours per week (5 days over 7)
About the Role
Our client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store.
This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You ll be joining a friendly, energetic team in a brand that is experiencing exciting growth.
Working Hours
Monday to Saturday: 10:00am 6:00pm
Sunday: 11:00am 5:00pm
5 days per week (rota basis)
What You ll Be Doing
As a Sales Advisor, you ll play a key role in delivering an outstanding in-store experience:
- Deliver exceptional customer service across face-to-face, phone, and email interactions
- Build strong relationships with customers and confidently assess their needs
- Provide tailored styling advice and product recommendations
- Maintain excellent knowledge of current collections, fabrics, and fits
- Process sales, returns, and customer orders accurately and efficiently
- Handle sensitive customer queries with professionalism and empathy
- Support visual merchandising standards and store presentation
- Assist with stock replenishment, deliveries, and inventory control
- Use till systems and internal platforms confidently
- Share customer feedback with wider teams
- Ensure health & safety procedures are followed at all times
What they re Looking For in the Sales Advisor
They re seeking someone who brings both skill and personality:
- Previous experience in a premium retail environment
- A strong customer-first mindset
- Confident communicator with patience, empathy, and a calm approach
- A genuine passion for sustainable fashion
- A natural people person who enjoys building rapport
- Warm, enthusiastic, and energetic attitude
- Highly organised with strong attention to detail
- Excellent follow-up and communication skills
- Comfortable using IT systems and retail platforms
What s in It for You
- 23 days annual leave + bank holidays + birthday off
- Discretionary annual bonus
- Staff uniform provided
- Generous staff discount (up to 40%) + sample sales
- Friends & family discount
- Company pension scheme
- Regular team events
- Work for a Real Living Wage Employer
- Be part of a growing, values-led fashion brand
Why Join?
This is more than just a retail role. You ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability.
If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we d love to hear from you.
