Service Advisor

Our client, a reputable franchise-approved commercial vehicle dealership in Avonmouth with over 45 years of industry excellence, is seeking an experienced Commercial Commercial Service Advisor.

This is a compelling opportunity for skilled individuals looking to advance their career within a well-established and award-winning business. As a Vehicle Commercial Service Advisor, you will play a vital position in delivering outstanding customer service and ensuring smooth workshop operations.

Benefits:

• Competitive starting salary of up to 32,598 per annum, with commission on selling service contracts
• 22 days annual holiday plus Bank Holidays, increasing to 25 days after 5 years, and 27 days after 10 years
• Company pension scheme and life assurance
• Access to a comprehensive employee benefits scheme
• Full manufacturer-approved technical training provided
• Excellent long-term career prospects within an award-winning dealership
• 40-hour working week, including 1 in 3 Saturdays (8:00am-1:00pm), with core hours between 7:00am-6:00pm

Duties of the Commercial Service Advisor:

• Accurately capturing customer details and vehicle faults at first point of contact
• Recording vehicle bookings via telephone and entering details into workshop schedules
• Raising job cards and managing all necessary documentation to ensure compliance
• Keeping customers informed on vehicle repair status and progress
• Handing over completed vehicles and providing comprehensive explanations of repairs
• Suggesting and selling aftersales services, including service contracts and warranties
• Discussing payment arrangements with customers and arranging schedules for MOT and vehicle inspections
• Monitoring workshop progress to ensure timely completion of repairs
• Maintaining accurate customer records and updating the database with additions or changes
• Explaining legally required inspections and vehicle test requirements

Requirements:

• Proven experience as a Vehicle Commercial Service Advisor within a franchise-approved dealership
• Strong customer service and communication skills, capable of delivering exceptional service
• Organisational skills with proficiency in Microsoft Office, Excel, and DMS systems (Kerridge/ADP preferred)
• Full clean UK driving licence with minimal points
• Knowledge of workshop procedures and aftersales processes
• Experience working within a commercial vehicle dealership is desirable but not essential

This Commercial Service Advisor position offers an excellent package, long-term career progression, and the chance to work with a highly regarded dealership. If you meet the specified requirements and are eager to contribute to a successful team, this opportunity is not to be missed.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Avonmouth and Bristol, today to discover more about this fantastic Commercial Service Advisor opportunity.