Export Coordinator

Export Coordinator
Sutton in Ashfield
£31,000 to start, reviewed at 6 months

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career.

Overview

Working as part of a small team within an export function, the role supports the coordination of international shipments, ensuring orders are dispatched on time with accurate documentation. The position involves liaising with courier services and freight providers to ensure shipments are correctly declared for customs purposes and maintaining organised records for compliance and audit requirements.

The role works closely with administrative colleagues and contract teams to ensure shipment requirements are met, and with warehouse packing staff to resolve any issues that may delay dispatch.

Duties

Export Dispatch Processes

• Carry out routine processes relating to bonded or controlled warehouse stock, working with relevant teams to resolve any issues that arise.
• Manage daily consolidated courier dispatches.
• Process online courier bookings, including preparing commercial invoices and ensuring shipping labels are provided to the packing team in a timely manner.
• Prepare and organise international mail for dispatch.
• Produce documentation required for returned goods.
• Complete daily system updates for consolidated distributor shipments.

Customs Compliance

• Prepare export documentation such as commercial invoices and certificates required for international shipments.
• Provide advance shipment information to couriers and freight providers, ensuring correct customs declarations are completed and returned.
• Review export declarations for accuracy and raise any discrepancies with the relevant carrier or agent.
• Maintain a structured filing system to ensure all shipments remain compliant with customs and regulatory requirements.
• Undertake ongoing training to stay up to date with export and customs procedures.

Organisation

• Work collaboratively within the team to manage a shared inbox and distribute workload efficiently.
• Monitor and manage manual dispatch requests within internal systems, coordinating with administrative teams to ensure timely shipment of orders.
• Monitor stock levels of dispatch materials such as envelopes, labels, and documentation.

Communication

• Work with colleagues across departments to resolve dispatch-related queries.
• Report system issues to relevant support teams to minimise delays in order dispatch.
• Liaise with courier services and freight partners to ensure shipment instructions and customs information are clearly communicated and returned correctly.
• Provide feedback to supervisors and management to support continuous improvement and maintain high compliance standards.

Person Specification

Knowledge of export and customs procedures (Essential)
Friendly and approachable
Self-motivated and reliable
Strong attention to detail
Methodical and organised approach to work
Comfortable working as part of a team
Able to work effectively under pressure
Willingness to learn and develop new skills
Confident using IT systems
Strong planning skills with the ability to meet deadlines
Good organisational skills and ability to manage workload
Adaptable and flexible in a fast-changing environment
Proactive with a detail-focused mindset
Clear and effective communication skills, both written and verbal

Other Information:

Monday to Friday. The start and finish times are flexible between 8am - 9am and 4.30pm - 5.30pm. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking.