Customer Service Executive

Customer Service Executive

Based Heathrow

28K plus overtime

To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week.

This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team.

Essential Responsibilities

• Provide excellent Customer Service for both internal and external customers.
• Ensure customer expectations are managed proactively.
• Complete standard processes efficiently
• Deal with customers face to face to deliver good service and encourage repeat business.
• Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome.
• Complete daily administrative work as required both accurately and on a timely basis.
• Maintain a safe clean working environment in line with health and safety requirement.
• Work as part of a team and adopt a flexible approach to increase and maintain quality of service.
• Provide accurate information to customers.
• Qualify potential customers and manage risk.
• Contribute to an ongoing positive team environment.
• Undertake additional work as required to meet and exceed the expectations of the customer.

Qualifications/Requirements

• Attention to detail.
• A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
• Ability to work under pressure.
• Ability to build strong relationships with internal teams and external customers.
• A full driving licence that must have been held for at least 2 years.