Supply Chain Specialist (Aviation MRO)

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating worldwide for more than 35 years. We work with some of the industry's best-known companies who demand the highest standard of service. On behalf of our global client working in the aviation industry, we are currently seeking interest in the role detailed below.

To be successful in your application you will need to hold UK working rights at the time of application, as well as a valid UK passport.

Role: Supply Chain Specialist (Aviation MRO)
Location: London Heathrow Airport
Shift Pattern: Mon-Fri
IR35 Status: Inside
Hourly Rate: tba

Contract Position 12 Months (extension/perm possible)

Our client has an opportunity for an experienced Supply Chain specialist to join them on a contract basis. This is a unique opportunity to join an established Aircraft OEM providing class leading MRO support.

The ideal candidate will have a background in aviation, aerospace engineering and supply chain; the ability to handle multiple tasks simultaneously; and the ability to team effectively with communicators and other business partners as part of a geographically-dispersed team

As a Supply Chain Specialist, you'll be working directly with a major airline based at LHR managing aircraft component repair cycles. You'll be working with both the client airline and with representatives of component suppliers & repairers ensuring the seamless delivery of aircraft parts and services. This role is fully onsite.

You'll act as the Customer's "go to" for all day-to-day operational requests (focal for the end to end tied to each transaction)

• Management and cross departmental co-ordination/collaboration of movement of parts covered by the program through exchange and return cycle includes co-ordination with SCL, FF, warehouse and internal stakeholders
• Co-ordination & replenishment of material held at the customer - ensure inventory aligns to contract and systems reflect inventory accurately.
• Facilitate Customer Returns (complete end to end process), ensuring parts ship and are updated in the business systems appropriately. Return activity with LHT, pool balancing, rejected returns, PODs, etc.
• Customer Late fee identification (core returns) and trigger to CRT
  Resolve issues relating to parts arriving at the customer store locations and RDCs. (ex: damaged, without correct certifications, incorrect parts, wrong location, griefs, quarantine, etc.)
• Support clients & "Partner" RCCA and SL discussions with CSP Act Mgr - provide context & awareness, help address root causes associated with customer behaviour or ordering practices
• Gather and report customer specific SL metrics to the CSP Act Mgr; Gather raw system data, apply contractual or interface manual adjustments and submittal. Reconcile all disconnects and errors with partner provided data; Manage daily operating rhythm
• Engage in customer reporting review meetings (daily, weekly, monthly, quarterly) with client & customer
• Oversight of Ordering & Shipments to support regular & heavy check and defect activities for 737, 777 & Off Platform customers (ensuring 30 days/contractual min for planned orders are used)
• Negotiate customer service level excusable misses
• Customer MBK accuracy & audits (Note: involved in the scheduling and facilitating. Involved in the findings and customer action)

Basic Qualifications (Required Skills/Experience):
3+ years of experience in a supply chain role
1+ year of experience in a customer-facing role
Experience using or applying metrics to measure performance against projects to ensure high quality delivery

Preferred Education:
Bachelor's degree or higher