Outsource Operations Manager

Outsource Operations Manager
Newark
Newark Distribution Centre - Long Hollow Way, Newark, Notts, NG24 2NH / Hybrid Working
Permanent
Full Time

Salary - £38,000 - £42,000 per annum depending on experience

At Currys we're united by one passion: to help everyone enjoy amazing technology. As the UK's best-known retailer of tech, we're proud of the service our customers receive - and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As our Outsource Operations Manager, you'll take ownership of the operational success and continuous development of our Parcel Carrier network. You'll manage key supplier relationships including DPD and Royal Mail through data driven performance reviews, strengthen governance processes, and act as the business lead for improvement initiatives. Working closely with the Leadership Team, you'll help identify strategic and commercial opportunities that enhance customer experience while delivering cost efficiencies. You'll also provide leadership and support to one team member.

As part of this role, you'll be responsible for:

• Proactively monitoring operational and customer performance metrics using both internal and external reporting, identifying issues early and driving meaningful improvements.
• Collaborating closely with cross functional teams - including Contact Centre, GXO Warehouse Operations, and Customer Experience - to resolve escalations and ensure seamless service delivery.
• Leveraging in depth data analysis to influence decision making and deliver positive operational change across both Currys' internal teams and outsourced partners.
• Producing, maintaining, and evolving departmental reporting, highlighting trends, performance risks, and opportunities for improvement.
• Providing senior leaders with tailored data insights and reporting to support strategic and operational decision making.
• Acting as the Subject Matter Expert for our Carrier Management System, championing its use and capability across the organisation.
• Identifying operational risks that may impact customer experience, brand reputation, or business continuity, offering clear recommendations and swift resolution plans.

You will need:

• Proven experience managing or working closely with third party partners, ideally including contract or supplier management.
• Strong understanding of large scale enterprise environments and the operational complexity that comes with them.
• Excellent verbal and written communication skills, with the confidence to engage professionally with both internal stakeholders and external partners.
• Sound decision making skills, with the ability to balance the needs and impact across multiple business functions.
• Highly analytical, confident working with large and complex data sets, and able to translate insights into clear, compelling briefing packs and presentations that support informed decision making.
• Proficient in Excel and PowerPoint, with the ability to translate data into a meaningful narrative.

It would be great if you had:

• Hands on experience using modern Carrier Management Systems.
• Professional qualification in Contract Management.
• CIPS Level 2 qualification or above.

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• Hybrid Working.
• Performance related bonus.
• Competitive pension scheme.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Join our team and we'll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we're in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.