Customer Care Representative

Customer Care Representative £30,000-£32,000 London/ Hybrid

The Role

Are you someone who enjoys solving problems and helping customers feel supported every step of the way? Do you have the confidence to explain products clearly and turn questions into positive experiences? If so, this opportunity could be exactly what you re looking for.

As our Customer Care Representative, you ll be at the heart of the customer journey, ensuring every interaction is smooth, helpful and reassuring. From answering questions to guiding customers through simple technical fixes, you ll play a key part in making ownership feel easy and enjoyable.

This is a varied role where no two days are the same. You ll work closely with operations and sales, gaining insight into the wider business while building strong relationships with customers.

If you re ready to take the next step in your career and make a real difference to customer experience, apply now to be considered.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and digital channels
• Manage and resolve cases using the CRM system
• Provide order updates, product guidance, and after-sales support
• Assist with basic technical troubleshooting in a clear, step-by-step way
• Support with order changes, returns, and product queries
• Maintain accurate records of all customer interactions
• Escalate more complex issues where needed
• Help improve processes and the overall customer experience

The Company

Sunlighten is the global leader of personalised infrared light therapy. We're committed to energising and empowering customers through our patented infrared technology that can help improve your quality of life. And we're building a global community of businesses, consumers, and trusted experts to support you every step of the way.

The Benefits

• Competitive salary of £30,000 £32,000
• Hybrid working with a Central London office base
• Opportunity to grow within a fast-moving, international business
• Varied role with real impact on customer satisfaction
• Supportive team environment with a strong focus on quality

The Person

• At least 2 years experience in a customer-facing role
• Clear and confident communication skills
• A calm and practical approach to problem-solving
• Strong attention to detail and organisation
• The ability to manage multiple tasks at once
• An interest in learning technical product knowledge

Experience with troubleshooting or technical products would be helpful but is not essential.