London Operations Manager

Job Title: London Operations Manager
Location: London & South
Salary: £45,000 £53,000 per annum (DOE)
Hours: 08 30, Monday to Friday (on-call 1 week in 8)

About City Group Security
City Group Security is a privately owned provider of integrated security and facilities management services, delivering flexible and scalable solutions across sectors including education, healthcare, corporate environments, logistics, social housing, utilities, and retail.

The Role
We are seeking an experienced Operations Manager to oversee the delivery of security services across a portfolio of sites in London. Reporting to the Director of Operations, you will lead site teams, foster a proven ability to build strong client relationships that drive trust, satisfaction, and long-term success, and ensure services are delivered in line with contractual, regulatory, and organisational requirements.

You will also have experience in site mobilisation, bringing new contracts and sites into operation smoothly, and be confident working to KPIs to monitor and drive team performance.

Key Responsibilities

• Manage day-to-day security operations across multiple sites
• Lead, support, and develop site-based teams
• Conduct audits, compliance checks, and welfare visits
• Build and maintain strong client relationships, ensuring satisfaction and service excellence
• Oversee rostering, resourcing, and cost control
• Lead incident management and provide performance reporting
• Support the mobilisation of new sites and contracts, ensuring a smooth transition
• Monitor performance against KPIs and implement improvement initiatives where needed

Requirements

• Proven experience in a multi-site security management role
• Strong knowledge of SIA regulations, Health & Safety, and GDPR
• Experience in site mobilisation and working to KPIs
• Excellent leadership, communication, and organisational skills
• Ability to manage budgets and operational performance
• Valid SIA licence (DS or SG)

Desirable

• Experience with electronic security systems (CCTV, access control)
• IOSH, NEBOSH, or security management qualifications

This is a fantastic opportunity to join a growing organisation and play a key role in delivering high-quality security services across a diverse London portfolio.