7 jobs found

IT Field Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Stevenage (with future travel in and around North London) Salary: Up to: £35,000 + Travel Expenses Must be eligible for SC Clearance (UK resident for the last 5 years) Full clean driving licence & access to own vehicle is essential Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: Littlefish is hiring a Field Engineer to be based in Stevenage with strong problem-solving skills and the confidence to work directly with customers in the field. This Field Engineer role offers the opportunity to provide hands-on onsite and remote support across a broad range of hardware, software, and modern workplace technologies. You'll work independently for much of your time, travelling to customer sites, diagnosing issues, completing installations, and supporting project activities. It's a role suited to someone who values variety, is comfortable managing their own workload, and takes pride in delivering a reliable, well-communicated service. Your work will have a direct impact on customer operations, making this a position where technical ability and professional customer interaction both matter. You will: In this dynamic, field-based role, you'll provide technical support to Littlefish contract customers, handling everything from device builds to hardware installations, troubleshooting and project delivery. Responsibilities include: Delivering 1st & 2nd line onsite and remote support across hardware, software, mobile and print environments Resolving technical issues efficiently while maintaining clear, professional communication with customers and internal teams Prioritising and progressing incidents & service requests in line with customer-specific SLAs Completing technical project work such as Service Transitions, Deployments and Project-based tasks Carrying out basic network and server troubleshooting and administration Confident supporting C-Suite and VIP users in a high-touch, customer-focused environment Making effective use of downtime to enhance skills, complete training and maintain personal qualifications Who you are: You'll fit right in if you're proactive, adaptable, and confident working independently. Essential experience and attributes include: Strong IT problem-solving skills across modern technology stacks Excellent customer service skills & proven experience working with C-Suite and VIP users Hands-on support experience with desktop/laptop/printer hardware, Office 365, Windows 10, Exchange 2013, AD, Apple OSX/iOS, and deployment tech such as SCCM, WSUS, MDT Excellent face-to-face, written, and telephone communication skills Full clean driving licence, access to own vehicle & willingness to travel across the UK Ability to prioritise tasks to meet SLA requirements Calm under pressure, logical, and able to explain technical issues to non-technical users What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).

Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If so, this could be the ideal opportunity for you. About the Role We're seeking a Second Line IT Support Engineer to join our growing technical support team in West Sussex. You'll provide hands-on support for a wide range of users, resolving complex issues escalated from 1st line, and working across desktops, servers, networks, and cloud environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to 3rd line / specialist teams where appropriate Configure and install hardware, software, and peripherals Manage user accounts, permissions, and access in Active Directory / Microsoft 365 Support and maintain network infrastructure (switches, firewalls, VPNs, Wi-Fi) Document support work, solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs Familiarity with cloud technologies (Microsoft 365, Azure) Strong troubleshooting skills and ability to work methodically under pressure Excellent communication and customer service skills Full UK driving licence (occasional travel to client sites may be required) If you are a motivated IT Support Engineer looking to take the next step in your career, we'd love to hear from you. Apply now with an up-to-date CV to be considered.

Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.

IT Support Engineer Aldgate Onsite My client is looking for a IT Support Engineer to manage BAU workload and ticket excess. The ideal candidate will be a personable IT Support Engineer with a professional passion for providing high quality IT support services. The client has 32 manual processes that need audited such as login permissions, these are to be completed alongside BAU support. Key responsibilities of the IT Support Engineer: - Handling 1st / 2nd line support tickets. - Auditing IT processes to promote business improvement. This will include working alongside process managers and stakeholders. - Provide first point of contact IT support for users across the business. - Helping with a excess of IT support tickets. - Setting up devices. IT Support Engineer Experience/Technologies: - Must have experience using the Microsoft stack including Office 365 Administration and support. - Experience of auditing processes within IT. - Active Directory User support - Understanding of Windows 10/11 operating system Administration and support - Using ticketing system to respond to portal requests using ITSM tools User support - Experience working within a regulated environment is desirable. - Excellent communication skills. The successful candidate will be required to work 5 days a week onsite in Aldgate. Apply now to speak with VIQU IT in confidence about this IT Support Engineer opportunity. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Role: IT Support Engineer Day rate: £210 inside ir35 Location: Hull - 5 days a week onsite Duration: 3 months Start: ASAP Skills: You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security click apply for full job details

Role: IT Support Engineer Day rate: £210 inside ir35 Location: Hull - 5 days a week onsite Duration: 3 months Start: ASAP Skills: You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users, documenting procedures and best practices, and collaborating with other IT professionals. You should also have excellent communication and problem-solving skills, a customer-oriented attitude, and the ability to work independently or as part of a team. You should be familiar with Windows or Linux operating systems alongside common applications and tools such as Microsoft Office, Google Workspace, antivirus software, etc. You should also have knowledge of networking protocols and devices, such as Routers, Switches, Firewalls, etc.

Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles. Why Join? Make a real difference supporting IT that enables teaching, learning, and safeguarding. Develop your career with opportunities for progression into senior support or technical consultancy. Enjoy a collaborative, knowledge-sharing environment. Experience flexible hybrid working-office, remote and site visits. Candidate Requirements Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote support to school staff, resolving technical issues in line with SLAs. Troubleshoot and resolve escalated tickets from Tier 1 engineers, applying technical expertise and judgement. Maintain consistent communication with customers, keeping them updated and informed. Accurately triage, document, and escalate complex issues as needed. Work closely with Tier 3 engineers and field staff on collaborative problem-solving. Maintain and update technical documentation and support resources. Identify recurring issues and suggest improvements to reduce repeat incidents. Technologies Used Microsoft 365, Entra/Azure, SCCM, Google Workspace, MDM. UniFi, RedStor Backup, Sophos AV, PaperCut. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, rising to 31 after five years of service. Additional leave including compassionate, emergency and disability appointments. Pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Academic sponsorship and further training. Occupational sick/maternity/adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities.