Product Manager

About Scrumconnect

Scrumconnect is a leading digital transformation consultancy delivering user-centred, innovative solutions across the UK public and private sectors. We specialise in helping organisations design, build, and scale digital services that make a real impact. Our teams work closely with clients to solve complex challenges using modern technologies, agile methodologies, and a strong focus on user needs.

About the Role

We are looking for an experienced Product Manager to join a high-impact programme focused on implementing an AI solution within a large central government department. You will work at the heart of the programme, helping delivery teams onboard to the solution, providing hands-on guidance, and ensuring teams are maximising the value of AI within their services.

This is a rare opportunity to shape how AI is adopted across a significant public sector organisation, working closely with multidisciplinary teams to embed the solution effectively and drive measurable outcomes.

Key Responsibilities

• Lead the product management of an AI solution being rolled out across multiple service teams, owning the product roadmap and backlog.

• Support teams through onboarding, providing clear guidance, training, and documentation to accelerate adoption.

• Act as the go-to expert for teams looking to understand and maximise the use of the AI solution within their specific service context.

• Work closely with technical, policy, and delivery stakeholders to remove blockers and ensure teams are getting the most value from the platform.

• Define and track key metrics to measure adoption, usage, and impact of the AI solution across the programme.

• Gather and synthesise user feedback from onboarded teams to inform iterative improvements to guidance, tooling, and rollout approach.

• Contribute to governance, assurance, and responsible AI considerations, ensuring the solution is used appropriately and in line with policy.

• Communicate clearly with senior stakeholders, producing concise updates, roadmaps, and recommendations.

Essential Skills & Experience

• Proven experience as a Product Manager in a digital or technology-led environment, ideally within or alongside the UK public sector.

• Experience working with AI, machine learning, or data-driven products - either implementing, managing, or scaling them.

• Strong understanding of user-centred design principles and Agile delivery methodologies.

• Track record of supporting adoption and onboarding of new tools or platforms across large, complex organisations.

• Excellent stakeholder management skills - able to engage confidently at all levels, from service teams to senior leadership.

• Ability to translate complex technical concepts into clear, accessible language for non-technical audiences.

• Strong written and verbal communication skills, including the ability to produce clear product documentation and guidance materials.

Desirable

• Experience working within or alongside central government, particularly on digital transformation or AI/data programmes.

• Familiarity with the GDS Service Standard and Government Design Principles.

• Experience with responsible AI frameworks, data ethics, or AI governance.

• APMG, BCS, or equivalent product/agile certifications.

Diversity & Inclusion

At Scrumconnect, we are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives, and we believe that diversity drives innovation and better outcomes for our clients and communities.

We are proud to be an inclusive employer and are continuously working to improve accessibility and representation across our teams. If you require any adjustments during the recruitment process, please let us know - we are here to support you.