Job Description
Service Transition Manager (ITIL / Service Transition)
Position Description
At CGI, we deliver critical transport and infrastructure services that underpin the UK's transport networks, ensuring new solutions are introduced seamlessly into live environments. As a Service Transition Manager, you will play a key role in enabling operational readiness across complex programmes, ensuring services are robust, supportable, and aligned to business outcomes. Working at the heart of delivery and operations, you will help shape how services evolve while driving consistency, governance, and quality. You will be empowered to take ownership, bring forward innovative approaches, and grow within a collaborative environment that values expertise, accountability, and continuous development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some monthly travel to client sites in Birmingham and Leeds.
Your future duties and responsibilities
In this role, you will lead and coordinate service transition activities across multiple projects, ensuring solutions are fully documented, operationally ready, and successfully introduced into live service. You will work closely with project teams, service operations, and suppliers to maintain governance, minimise disruption, and ensure long-term service stability.
You will take ownership of transition planning, demand management, and resource forecasting, helping to ensure services are introduced efficiently and effectively while contributing to a collaborative and high-performing delivery environment.
• Lead & Coordinate service transition across multiple projects
• Ensure & Embed operational readiness, documentation, and knowledge articles
• Govern & Manage transition into live environments with minimal disruption
• Collaborate & Align stakeholders across delivery, operations, and suppliers
• Assess & Triage service demand against operational capacity
• Plan & Forecast resource demand and manage dependencies
• Report & Provide insight on transition performance and governance
• Support & Assure financial governance and resource planning
Required qualifications to be successful in this role
You will bring proven experience in service transition or service introduction within complex environments, with strong knowledge of ITIL and service management frameworks. You will be confident managing multiple stakeholders, suppliers, and priorities, with the ability to drive structured governance, operational readiness, and effective service outcomes.
• You should have strong experience in Service Transition / Service Introduction
• Strong understanding of ITIL and service management frameworks
• Experience working in large enterprise or government environments
• Proven stakeholder management across delivery and operations teams
• Experience working with multiple suppliers and partners
• Ability to manage multiple concurrent projects and dependencies
• Strong reporting, governance, and operational planning capability
Desirable Experience
• Experience working with public sector (critical) infrastructure organisations
• Exposure to Operational Technology (OT) environments
• Experience in service demand management and resource forecasting
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Position Description
At CGI, we deliver critical transport and infrastructure services that underpin the UK's transport networks, ensuring new solutions are introduced seamlessly into live environments. As a Service Transition Manager, you will play a key role in enabling operational readiness across complex programmes, ensuring services are robust, supportable, and aligned to business outcomes. Working at the heart of delivery and operations, you will help shape how services evolve while driving consistency, governance, and quality. You will be empowered to take ownership, bring forward innovative approaches, and grow within a collaborative environment that values expertise, accountability, and continuous development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some monthly travel to client sites in Birmingham and Leeds.
Your future duties and responsibilities
In this role, you will lead and coordinate service transition activities across multiple projects, ensuring solutions are fully documented, operationally ready, and successfully introduced into live service. You will work closely with project teams, service operations, and suppliers to maintain governance, minimise disruption, and ensure long-term service stability.
You will take ownership of transition planning, demand management, and resource forecasting, helping to ensure services are introduced efficiently and effectively while contributing to a collaborative and high-performing delivery environment.
• Lead & Coordinate service transition across multiple projects
• Ensure & Embed operational readiness, documentation, and knowledge articles
• Govern & Manage transition into live environments with minimal disruption
• Collaborate & Align stakeholders across delivery, operations, and suppliers
• Assess & Triage service demand against operational capacity
• Plan & Forecast resource demand and manage dependencies
• Report & Provide insight on transition performance and governance
• Support & Assure financial governance and resource planning
Required qualifications to be successful in this role
You will bring proven experience in service transition or service introduction within complex environments, with strong knowledge of ITIL and service management frameworks. You will be confident managing multiple stakeholders, suppliers, and priorities, with the ability to drive structured governance, operational readiness, and effective service outcomes.
• You should have strong experience in Service Transition / Service Introduction
• Strong understanding of ITIL and service management frameworks
• Experience working in large enterprise or government environments
• Proven stakeholder management across delivery and operations teams
• Experience working with multiple suppliers and partners
• Ability to manage multiple concurrent projects and dependencies
• Strong reporting, governance, and operational planning capability
Desirable Experience
• Experience working with public sector (critical) infrastructure organisations
• Exposure to Operational Technology (OT) environments
• Experience in service demand management and resource forecasting
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
About CGI