Credit Control & Senior Accounts Receivable Administrator

Position: Credit Control & Senior Accounts Receivable Administrator

Reporting to: Senior Finance Manager

Location: NW London | Hybrid: 3 days onsite, 2 days remote (following completion of induction/probation period)

Role Overview

To support the effective operation of the Accounts Receivable and Credit Control functions by ensuring timely posting and allocation of receipts, proactive debt management, accurate ledger maintenance, and efficient handling of finance-related queries. The role also holds responsibility for accurate bank postings and reconciliations, as well as compliant credit card administration, including transaction posting, reconciliation, and monitoring of supporting documentation.

Overall, the role plays a key part in maintaining strong cash flow, clean and well-managed ledgers, robust financial controls, and high-quality stakeholder communication.

Key Responsibilities:

Credit Control

• Proactively chase outstanding customer payments via phone and email
• Communicate with customers to obtain payment dates and resolve disputes
• Produce aged debt and bad debt reports for internal stakeholders
• Maintain accurate notes and records of customer interactions
• Support bad debt review processes and escalation procedures
• Process Direct Debit collections in timely manner
• Manage Direct Debit amendments, cancellations, and queries
• Reconcile Direct Debit receipts and investigate discrepancies
• Allocate receipts against sales invoices
• Investigate and resolve unallocated cash
• Maintain clean and accurate AR ledgers
• Perform customer account reconciliations where required
• Support AR ledger clean-up and resolution of historic balances
• Ensure timely resolution of billing and payment discrepancies
• Post cash transactions accurately and in a timely manner
• Perform regular bank reconciliations for incoming receipts and outgoing payments
• Escalate unreconciled items in line with internal controls and month-end deadlines
• Support month-end close processes through completion of all bank reconciliations
• Obtain and review all relevant supporting documentation for credit card transactions to ensure completeness and compliance
• Accurately post and reconcile credit card transactions in a timely manner
• Ensure cardholder accountability by monitoring spend, verifying approvals, and following up on missing documentation
• Support the efficient management of active mailboxes, including timely responses, query resolution, and proper email categorisation

Direct Debit Management, Accounts Receivable, Ledger Management, Bank and Cash Reconciliations, Credit Card and Mailbox Management

Core Experience & Skills

• Experience in Accounts Receivable, Credit Control, or similar finance role
• Strong understanding of invoice processing and receipt allocation
• Experience managing customer debt and payment queries
• Good working knowledge of finance systems (Oracle NetSuite desirable) and Excel
• Strong attention to detail and accuracy
• Ability to manage workload effectively and meet deadlines.
• Clear and confident communication skills (written and verbal)

Personal Attributes

• Proactive and solution-focused
• Organised with strong time management skills
• Able to manage competing priorities
• Professional and resilient when handling customer conversations
• Committed to continuous process improvement
• Adaptable to change in fast moving environments