Sales Administrator

Sales Administrator Role who thrives in a technical sales environement within a spare parts and packaging machinery business, with strong French and English lanuage skills. Operations, Customer Enquiries, Quotation Prep, Order Processing, Export Documentation e.t.c.

Key Responsibilities

• Manage daily customer enquiries, primarily from the UK and France, via phone and email
• Support the sales team by preparing accurate quotations for spare parts, service visits, and maintenance packages
• Process customer orders, ensuring accuracy in pricing, lead times, and part identification
• Liaise with the supply chain team to confirm product availability, pricing, and delivery schedules
• Coordinate the dispatch of goods, including preparation of basic export documentation for EU and international shipments
• Maintain up-to-date customer records, order histories, and CRM data
• Assist the service department with scheduling, parts allocation, and follow-up communication
• Provide aftersales support, including order updates, tracking details, and issue resolution
• Collaborate closely with internal teams to ensure efficient workflows and a high level of customer satisfaction
• Support general administrative functions within the sales office

Skills & Experience Required

• Fluency in both English and French (written and spoken)
• Previous experience in a busy sales office, ideally within spare parts, engineering, machinery, or technical products
• Strong knowledge of quotation preparation, order processing, and customer service practices
• Familiarity with basic export procedures, including commercial invoices, packing lists, and Incoterms
• Excellent communication skills with a confident and professional telephone manner
• Strong attention to detail and the ability to manage multiple priorities effectively
• Proficient IT skills, including experience with CRM systems, Microsoft Office, and email platforms
• A proactive, organised, and customer-focused mindset