Impact & Operations Manager

Make a Difference Where It Matters Most

At Home-Start Richmond, Kingston and Hounslow, we believe that childhood can t wait. We re a vibrant, community-rooted charity supporting families through the critical early years of parenting. Our volunteers and staff work side-by-side with families, offering emotional and practical support, building confidence, and creating lasting connections.

We are now seeking an Impact and Operations Manager to join our passionate team and shape the future of our services.

About the Role

This is a unique opportunity to lead our impact and operations strategy, ensuring we have the insight, tools, and systems to deliver high-quality support to families. You ll play a pivotal role in measuring and communicating our impact, supporting strategic decision-making, and ensuring smooth day-to-day operations.

Key Responsibilities

• Lead and manage data collection, evaluation, and reporting across all family support services

• Develop tailored reports and insights for internal and external stakeholders

• Collaborate on funding applications with the CEO and Head of Marketing & Fundraising

• Oversee administrative systems and policies, including GDPR compliance and HR processes

• Manage office operations, including tech support, premises, and general administration, and line manage operations and data & impact team

• Contribute to strategic planning and service innovation using data and insight

• Strengthen our presence across local and national networks in partnership with the Senior Management Team

What You ll Bring

• Strong experience in managing and interpreting data to drive impact and inform strategy

• Strategic thinking with the ability to manage multiple projects and deliver results

• Confidence with technology and quick ability to learn new tools and systems

• Excellent communication and interpersonal skills to build strong relationships

• A curious, analytical mindset and a passion for telling the story of our work

Why Join Us?

• A flexible, hybrid working model co-designed with our team

• A supportive, inclusive, and values-driven culture

• A chance to make a tangible difference in the lives of local families

• Excellent pension and generous annual leave