Customer Service Administrator (Part-Time)

We are working with a well-established organisation that is looking to recruit a Customer Service Administrator to join their busy support team. This is a fantastic opportunity for an organised and customer-focused individual to work in a varied administrative role within a collaborative environment.

The Role

As a Customer Service Administrator, you will provide support across multiple communication channels, ensuring customers, partners, and internal teams receive timely and accurate assistance.

To be considered for the role, you ll require the following essentials:

• Previous experience in an administrative or customer service role.
• Excellent communication skills with a customer-focused approach.
• Strong organisational skills and the ability to manage multiple tasks.
• Experience working both independently and as part of a team.
• Confidence using IT systems, including Microsoft Office and CRM platforms.
• Experience with scheduling systems, databases, or dispatch tools (desirable).
• Familiarity with Salesforce or similar systems (advantageous).

Within this position, you ll also be:

• Managing a range of administrative tasks across customer service channels.
• Handling both B2B and B2C enquiries, delivering a high standard of customer support.
• Supporting field operations by processing requests and ensuring accurate job completion.
• Coordinating consumables and assisting with internal processes relating to parts and services.
• Working closely with internal teams including Customer Care, Planning, and Operations to improve workflow efficiency.
• Maintaining accurate records using spreadsheets, CRM systems, and reporting tools.
• Supporting the timely dispatch of customer communications and operational updates.

Hours and Salary

• Monday to Friday 30 hours between 8am and 5pm to be agreed with candidate
• 25 days annual leave plus Banks (PR)
• Excellent Pension
• Parking on site
• Progression and development opportunities

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

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