Membership Assistant

We are looking for an adaptable administrator to join our friendly Membership Team!

Membership Assistant (fixed term)
Job reference: Membership Assistant fixed term
Salary: £24,000 - £25,213 per annum FTE (£19,200 - £20,170 actual for 28 hours per week)
Contract type: Maternity cover - fixed term until 31 March 2027 with potential to extend
Working hours: 28 hours per week, Monday - Thursday. Monday and Wednesdays in the office
Location: Compass House, Farmoor, Oxford OX2 with hybrid working

The Berks, Bucks & Oxon Wildlife Trust has a vision for more nature everywhere, for everyone . We re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone s needs.

As a Membership Assistant, you ll support our members by carrying out a range of administrative tasks, ensuring processes run smoothly, accurately, and efficiently while delivering a consistently high standard of customer service.

What you ll be doing

• Processing new member and supporter details, importing new online memberships and donations
• Welcome letters, cancellation letters, appeal donation acknowledgements, condolence letters, using letter templates and mail merge
• Making up and distributing welcome packs to new members, and Wildlife Watch children s welcome packs
• Acting as the first point of contact for e-mail, telephone and letter enquiries or complaints

What we re looking for

• Proficient IT user (Microsoft Word, Outlook, Excel) and good computer data entry skills
• Excellent attention to detail and organisational skills
• Ability to engage clearly and effectively with others via telephone, written correspondence, and email, adapting approach to different preferences

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, you ll also receive

• Generous annual leave entitlement with paid birthday leave, balance days, urgent personal business leave and generous occupational sick pay
• Enhanced maternity, paternity, and family-friendly policies
• Flexible working to achieve work-life balance
• Salary exchange pension with generous employer contribution
• Learning & Development Programme for all
• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access, discounts and trade YuCoin points for gift cards
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWT s, and The Wildlife Trusts , Staff Network Groups for social interaction, peer support, mentoring and personal development

Closing date: Thursday 23 April 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.

BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. You will be able to contact BBOWT Recruitment Team if there are any reasonable adjustments we can provide during the recruitment process, including completing your application.

No agencies please.