Communications & Change

Job Title: Communications & Change Contractor (FM Experience)
Location: Birmingham
Contract Type: Contract (Outside IR35)

About the Role

We are seeking an experienced Communications & Change Contractor with a strong background in Facilities Management (FM) to support a high-profile transformation programme. This role will play a critical part in driving engagement, supporting behavioural change, and ensuring clear, effective communication across operational and corporate stakeholders.

Key Responsibilities

• Develop and deliver a comprehensive change and communications strategy aligned to programme objectives
• Create engaging, audience-focused content across multiple channels (e.g. intranet, email, leadership briefings, toolkits)
• Partner with FM operational teams to translate complex changes into clear, actionable messaging
• Conduct stakeholder mapping and manage communications plans across diverse groups (site teams, suppliers, leadership)
• Support change impact assessments and readiness activities
• Facilitate workshops, briefings, and engagement sessions
• Monitor effectiveness of communications and adapt strategies based on feedback and data
• Ensure consistency of messaging across all FM sites and functions

Required Experience

• Proven experience in change management and internal communications within large-scale transformation programmes
• Strong background working within Facilities Management (FM) environments (hard/soft services, estates, or workplace operations)
• Demonstrable experience supporting operational or frontline workforce change
• Excellent stakeholder management skills, with the ability to influence at all levels
• Strong writing, editing, and storytelling capabilities
• Experience working in fast-paced, complex environments

Desirable Skills

• Familiarity with recognised change frameworks
• Experience in outsourcing, mobilisation, or FM transformation programmes
• Knowledge of digital workplace tools (e.g. SharePoint, Teams, engagement platforms)

Personal Attributes

• Proactive and self-driven contractor mindset
• Adaptable and comfortable navigating ambiguity
• Strong interpersonal and collaboration skills
• Results-oriented with a focus on delivery