246 jobs found

Administrator DN9, Doncaster 8:30am 5:00pm £28,000 - £30,000 DOE Looking for someone to start asap This role would be suitable for someone with a background in social housing repairs or planned works background. Also someone who has previously worked within a council, housing provider or contractor. The role You will play a key role in supporting the delivery of our refurbishment programmes by providing contract administration and call handling support. This will involve acting as a central point of contact, responding to enquiries and ensuring clear and professional communication with clients, tenants, and subcontractors. You will be responsible for maintaining accurate and up-to-date records across both the client s system and our in-house platform. This includes regularly updating job statuses, tracking progress and ensuring all information is recorded correctly to support reporting and operational efficiency. In addition, you will support the coordination of administrative activities across the service. This will involve scheduling and confirming appointments with tenants and subcontractors, managing diaries and ensuring all parties are informed and prepared. Key Responsibilities Provide administrative support to operational teams delivering planned works programmes Manage and update job records, work orders and scheduling systems Liaise with residents to arrange appointments and ensure access to properties Handle inbound calls and queries, resolving issues in a professional and timely manner Support supervisors, contract managers and resident liaison officers Maintain accurate documentation for compliance and audit purposes Monitor progress of works (e.g. kitchens, bathrooms, externals, damp & mould) Assist with reporting, KPIs and performance tracking Ensure excellent customer service aligned with social housing standards Essential Experience Previous experience in social housing repairs or planned maintenance Strong understanding of housing works such as Kitchens & bathrooms / External works (roofing, windows, doors, etc.) / Damp & mould remediation Experience working for one of the following - Local authority / council / Housing association / registered provider / Social housing contractor Experience using scheduling or job management systems (e.g. repairs systems) Strong administrative and organisational skills Excellent communication skills EMA25

Job Title: Resident Liaison Officer Location: Bradford Salary: 29,000 per year + 350 per month car allowance Overview We are currently recruiting for a Resident Liaison Officer to join a growing team delivering planned maintenance and refurbishment works within residential communities in Bradford. This role is ideal for someone with strong communication skills who is passionate about providing excellent customer service and ensuring residents are fully supported throughout improvement works to their homes. Key Responsibilities Act as the main point of contact for residents before, during, and after planned maintenance or refurbishment works. Build positive relationships with residents to ensure they are fully informed about upcoming works, timelines, and any potential disruptions. Carry out resident consultations, home visits, and pre-start meetings to explain the scope of works. Provide clear communication regarding schedules, access requirements, and progress updates. Handle resident queries, concerns, and complaints in a professional and timely manner. Work closely with site teams, project managers, and subcontractors to ensure works are delivered with minimal disruption to residents. Maintain accurate records of resident interactions, feedback, and support requirements. Support vulnerable residents by ensuring appropriate arrangements are made during works. Distribute letters, newsletters, and other communications relating to project activities. Assist with customer satisfaction surveys and ensure feedback is captured and reported. Key Requirements Previous experience in a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison, or similar customer-facing role within housing, construction, or property services. Strong interpersonal and communication skills with the ability to build trust with residents from diverse backgrounds. Experience managing resident concerns and resolving issues in a calm and professional manner. Good organisational skills with the ability to manage multiple properties and tasks. Full UK driving licence and willingness to travel locally. Proficiency in Microsoft Office and basic administrative systems. What's on Offer Competitive salary of 29,000 per year 350 per month car allowance Opportunity to work on meaningful housing improvement projects within local communities Supportive team environment with opportunities for career progression

Asset Investment Manager Local Housing Association Location: Edinburgh (Hybrid Working) Salary: £45k-50k (Plus Car Allowance) Contract: Full-time, 35 hours per week The Company This organisation is committed to providing high-quality housing, care, and support services that enable older people in Scotland to live independent, fulfilled lives click apply for full job details

Senior Planning and Enabling Manager Application closing date: 23/04/2026 We expect to hold interviews in person on 11th and 12th May at our London office. A bit about the role Working in our Planning and Enabling team covering the south of England, the Senior Planning and Enabling Manager will play a critical role in the project management of residential led/mixed use development schemes. The role will require you to de-risk sites through a range of planning and enabling activities (including Local Plan promotion, masterplanning, obtaining necessary planning consents in a timely manner, negotiating S106 agreements and planning conditions, overseeing infrastructure delivery), while ensuring key objectives related to design, placemaking, sustainability and social value are achieved. You will be joining our large, friendly, experienced and highly skilled team, who are committed to making positive change and supporting how the Agency delivers its overarching Mission. There are a number of ambitious projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing innovative solutions to the Southern Development Team offering. As a Senior Planning and Enabling Manager, you will be responsible for a portfolio of complex development projects. The projects you will be involved with are of varying scale and you will be required to take an innovative and creative approach to resolving complex planning, technical and legal issues. At times, you will also be required to support colleagues in the acquisition and disposal teams to assess and manage planning and development risk, support in the preparation of project delivery strategies, assessing tenders and Reserved Matters applications to ensure compliance with the planning framework and quality standards set for our schemes. This is a rare chance to shape the future of Homes England's housing projects in a fast growing, national organisation with real social purpose. Working positively with key stakeholders and partners, appointing specialist consultants, and working alongside a range of multidisciplinary professionals, you will ensure efficient, consistent and effective resolution of delivery challenges. You will have the opportunity to support the wider sector to tackle the housing and regeneration challenges faced by communities, to enable the delivery of places people are proud to call home. A bit about you You'll be comfortable supporting the Regional Director, Project Directors and Heads on a number of specific planning and deliver issues as well as working with the wide range of Agency teams such as investment, markets, places and partnerships, legal, technical services, risk and commercial) with complex planning and development issues, aiming to help shape, and then deliver, the Annual Business Plan. You will be proficient in project management, town planning and technical delivery matters. You'll also have experience in collaborative working with a range of internal and external stakeholders. Delivering on a mission as bold as ours isn't always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a Southern Development team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade. As an experienced development professional, you'll understand how to manage large, multidisciplinary project teams and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way. You will ideally have a background in managing complex projects, with experience of identifying and overcoming development constraints with a good awareness of key technical project risks (utilities, contamination, ground conditions, asbestos, ecology etc), and implementation of appropriate mitigation strategies. The applicant will also ideally have experience in the procurement and management of multi-disciplinary teams, with an ability to demonstrate an understanding of forthcoming policy changes and how to effectively manage these through the planning and delivery stages of projects. Who are we? Homes England: The Housing and Regeneration Agency We believe that affordable, quality homes in well-designed places are key to improving people's lives. As the government's housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built. How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety. Together with our partners, we're accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come. What we offer As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We'll support you, wherever possible, so that you don't miss out on what matters to you. Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency. Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site. If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names. Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future. If you are a member of a professional body, we'll pay for your membership and once you get your digital kit, you'll be good to go. Homes England are a geographically diverse community. We work to a 50/50 office/ home-based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme. Our people remain at the heart of everything we do, and we're committed to building an Agency that not only reflects the diverse communities we serve but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Equality, Diversity and Inclusion Report 2024 to 2025 - Second Edition - GOV.UK You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

An excellent opportunity for an experienced Plumber to join a well-established company. Job Type: Full-Time, Permanent. Salary: Competitive Salary of £45,000 Per Annum. Location: London & Essex. About The Company: They are an established Mechanical & Electrical contractor delivering high-quality installation, maintenance, and compliance works across Essex and London. The company work within residential blocks, commercial premises, and local authority properties, providing planned maintenance, reactive works, and remedial projects across mechanical and electrical disciplines. Due to continued growth, they are looking to recruit an experienced and reliable Plumber to join their team. About The Role: The successful candidate will carry out plumbing and heating works across a range of residential and commercial properties. This will include reactive maintenance, fault finding, installations 1st & 2nd Fix, and compliance-related works. You will represent the company on site, so professionalism, communication skills, and attention to detail are essential. Key Responsibilities: Complete 1st and 2nd fix plumbing installations on active sites Interpret drawings and scope of works to deliver installations accurately Install and connect sanitaryware, bathroom suites and associated pipework Diagnose and repair heating and hot water systems Install unvented hot water cylinders (G3) and associated components Plan materials and order to site when required to keep works progressing Work in occupied residential properties and commercial environments Complete job sheets documentation accurately Maintain high standards of workmanship, health & safety, and site conduct Communicate clearly with the Mechanical Manager, site teams, and customers when needed Essential Requirements: NVQ Level 2 or 3 in Plumbing & Heating City & Guilds Diploma in Plumbing Proven experience in plumbing and heating Full UK driving licence Ability to work independently and as part of a team Good communication and customer service skills Desirable: Experience working within local authority or housing association properties Unvented hot water qualification (G3) Be able to supply here own tools Benefits: Competitive salary (dependent on experience) Working Hours 8am till 4pm No Call Out Rota Company mileage paid Company uniform Pension scheme Ongoing Training and Development to suit Opportunity to grow within an expanding company If you feel that you have the relevant skills/attributes to fulfil this role then please apply now! The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.

Our client, a well-known anti-poverty charity is looking to recruit a Director of Policy & Engagement on a maternity contract of up to 12 months. This great charity provides front-line advice, advocacy and campaigning and policy work on behalf of people in London beneath pension age, who are experiencing issues around benefit payments, disability and housing or who are at risk of homelessness. The services they provide have become even more essential during the current cost of living crisis. The role: As Director of Policy & Engagement, you will lead the organisation's policy, public affairs, and campaigns function, shaping and delivering local and national influencing to drive change on social security and housing issues. You will ensure the voices of people with lived experience are central to all of the organisation's work, embedding meaningful participation across the organisation, in governance, services, policy and campaigns. You will also oversee strategic external communications to support the organisation's influencing, brand and fundraising objectives and will direct all fundraising for your department including managing funder relationships, identifying opportunities and leading on bid writing and reporting. This is a senior leadership role with responsibility for influencing policy and practice locally and nationally and representing the charity as a spokesperson in the media, with government ministers, MPs, and other senior stakeholders. You will manage a small multidisciplinary team of four, ensuring integrated effective delivery across the organisation. The role will cover strategic leadership, policy, public affairs & campaigns, stakeholder & media engagement, external communications, embedding participation, fundraising leadership, team leadership and cross-organisational Integration. The person: The successful candidate will be a strategic, politically astute leader with experience of leading policy, public affairs and campaigns at a senior level. They will have experience of integrating research campaigns, participation, external communications and fundraising to deliver impact locally and nationally. They will have excellent media stakeholder and political engagement skills, with experience of acting as a spokesperson for an organisation. This person will value and embed lived experience in all aspects of their work and will have a strong understanding of social security and housing policy. This person will also have substantial experience of leading on research for social policy influencing purposes in addition to having developed and shaped policy for an organisation in a charity which works towards combatting poverty and other social justice issues. Having managed political and media engagement and external influencing activities in the past, this person will be an effective relationship manager both internally and externally, in addition to having provided knowledge based leadership to small teams in the charity sector. In addition to being a highly effective project manager, this person will be a very strong communicator both verbally and in writing, and will be fully committed to the aims and objectives of this anti-poverty charity. This organisation is an equal opportunity employer. People with lived experience of poverty, from global majority backgrounds, LGBTQIA+ individuals and disabled people are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

The opportunity to work as this resident-managed housing organisation s first ever Head of Corporate Resources, making a real, visible difference in people s lives. Head of Corporate Resources the benefits of this role; Salary, full-time equivalent circa £80,000. 35 hours per week on average. Working remotely/ from-home 2 days per week office presence required three days per week. Main office based in London Bridge. 27 days holiday plus bank holidays. 2 Giveback days per year to volunteer in the local community. What your day-to-day could look like as a Head of Corporate Resources? Responsible for the Corporate Resources department including the Finance team especially, Digital Data and Technology Manager, Senior HR Business Partner, Business Services Apprentice and Policy and Performance Officer and Communications Manager. Strategic Leadership: Developing and implementing strategies for corporate resources that align with the overall organisational goals. Resource Management: Overseeing the allocation and utilisation of resources across various departments, ensuring optimal efficiency and cost-effectiveness. Team Management: Leading and motivating teams within the corporate resources functions, fostering a culture of high performance and continuous improvement. Financial Management: Managing budgets, financial reporting, and ensuring sound financial practices within the directorate. Operational Efficiency: Implementing and improving processes and systems to enhance the efficiency and effectiveness of corporate support services. Change Management: Leading and managing organisational changes within the corporate resources functions, ensuring smooth transitions and minimal disruption. Please note that the job description is current at the date shown above. In consultation with you, it is liable to variation by management to reflect or anticipate changes in/ or to the job. Immediate priorities; Delivering a high performing housing service which includes rent and service charge collection, repairs and tenancy management. Delivering major works. The reliability of a responsive repairs service and reducing void turnaround times. Building safety, especially regarding fire safety and dampness. Enabling more residents to engage in their decision-making, especially those who have not had a voice so far. Staff recruitment and retention. Supporting residents with the cost-of-living crisis and maintaining income collection. Improving use of technology to enhance their service delivery. About this organisation; One of Southwark s largest housing organisations, managing Please note that upon your request, we are happy to reveal the exact details of the organisation in confidence. What is the essential criteria that you must consider before applying to the Head of Corporate Resources position? Proven senior leadership experience in managing multi-disciplinary corporate services, including HR, finance, IT, and facilities management. A strong understanding of the housing sector, ideally with experience working in or alongside resident-led housing management organisations or social housing providers. Strategic thinking and planning abilities, with a track record of aligning corporate support functions to the needs of both the organisation and the communities it serves. Demonstrated experience in leading organisational change, improving operational efficiency, and embedding a culture of continuous improvement. Exceptional financial acumen, with experience managing complex budgets, financial reporting, and ensuring compliance with relevant housing and regulatory frameworks. Outstanding people management skills, with the ability to lead, inspire, and develop high-performing teams across diverse functions. Experience in risk management, governance, and implementing robust internal controls within a regulated environment. Strong interpersonal and stakeholder engagement skills, with the ability to collaborate effectively across resident boards, community partners, regulators, and staff. A relevant professional qualification or degree in business administration, finance, human resources, or a related field postgraduate or professional certifications desirable. Please note that there is a willingness to explore all applications, regardless of age, race, gender, religion, and/ or if you are looking to step-down or progress in your career. How you can apply for the Head of Corporate Resources vacancy? If this is of interest to you, simply click apply, and enter your details with an updated CV. Alternatively, you can directly contact, (phone number removed). If you are unsure, we can answer any questions that you may have. We welcome any recommendations that you may have after all, strong professionals tend to know strong professionals. Please note that Oyster s Finance team have other roles advertised via our website. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.

Purpose The Case Manager will strive to make contact and work on a one to one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved. The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user. Responsibilities Interagency work Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area. Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector. Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project. Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met. Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse. Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer. Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user. Be flexible and willing to work in all types of environments. Case management Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework. Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both 'Support (change) or/and Disrupt (continued offending) concept. Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service. Attend monthly case management meeting with the Service Manager . Attend clinical supervision. Take appropriate steps to protect where there is an imminent risk to another person. Recording and administration Ensure that case files and records are accurate and complete, and are kept and in compliance with Data Protection Act requirements. To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management. Weekly maintenance and accurate and secure audit trail of all relevant communication. Comply with the data protection and information sharing protocols that Drive has agreed to. Direct work with service users Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to addressing their abusive behaviour Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc. To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs. Develop strategies that will disrupt the continued risk posed by service users Undertake assessment of risk, needs and attitudes to inform the individual service user's intervention plan Ensure that risk assessment and risk management procedures are followed at all times. Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families. Work closely with the IDVAs' supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual. The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children. General Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice. Represent the service at local events; deliver training and presentations as required. Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process. Be confident to evidence reflective practice in all aspects of work, sharing learning and be committed to reviewing individual and team practice and undertake regular training. Act with integrity and respect when interacting with service users, employees, agencies and individuals. Competent in defensible decision making, recording and being held accountable Show initiative in tackling issues within the service and in relation to other agencies. Act as a champion for the implementation of the pilot programme in your area Hold a full driving license, have access to a car and be able to travel across the pilot area as required. Partake in evening and weekend work as required. Person Specification Experience: Essential Direct work with vulnerable service users Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA. In managing safeguarding issues and procedures. Writing and presenting information formally and informally, to a range of audiences. Working within legislative frameworks and using this application to develop, influence and encourage partnership working. Working within conflict management continuum. Evidence of keeping reliable and timely reporting and meeting deadlines Experience: Desirable Work with victims and or perpetrators of domestic abuse. Work with service users with complex needs and/or challenging behaviour. Working with service users with diagnosed mental health issues Working with service users with substance misuse Work with young people aged 16-25 years. Of using pro-social modelling and motivational interviewing in practice. Knowledge and Understanding: Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available. An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working. Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse. Have a thorough understanding of Idva work including risk assessment, risk management and comprehensive safety planning. Have theoretical and procedural knowledge of other services involved in the response to domestic abuse. Understand multi-agency partnerships in relation to domestic abuse. An understanding of the Marac process at an operational level; Understanding of the child protection system. Skills: Ability and willingness to work independently and as part of a team. Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working. IT skills, including use of Microsoft Office. Hold a relevant degree, a vocational qualification or equivalent experience. Support and guide your service users, and have excellent advisory, negotiation & persuasive skills. Empathy Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations. Have excellent interpersonal skills. Ability to lead and facilitate discussions to achieve a positive outcome. Excellent networking skills and the ability to develop strong working relationships with other agencies. Reflection and self-awareness. Attributes: Have confidence in their own ability to make decisions. An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary. . click apply for full job details

Location: Dorset Hub, based in Poole Salary: Grade 1.2 - £26,227 per annum pro rata Permanent Contract Part time 21 hours per week working pattern to be agreed with successful candidate Closing date: Thursday 16th April 2026 at 11.30 pm We re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency. About the role You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people. You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained are all aspects of this interesting, varied and vital role. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone who thrives in a fast paced and busy office environment, you have a flexible approach, are adaptable to change and enjoy learning new skills. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team Our team in Dorset has been providing housing advice and support services within the area for over 20 years. We have office bases in Bournemouth, Weymouth and Poole as well as working in community venues and partner organisation sites. We deliver a wide range of housing rights, legal services, community and support work and advocate for change to fix the broken housing system. About Shelter Home is a human right. It s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement in all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the About you section of the job description, of no more than 350 words per point Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses. We prioritise diversity and have an inclusive and open mindset. CVs without supporting statements will not be considered. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job Title: Resident Liaison Officer Location: West London (must be able to travel across the region) Salary: Up to 38,000 (depending on experience) Package: Company vehicle or car allowance + fuel card Overview We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents and operational teams during planned works Build and maintain positive relationships with residents, addressing concerns promptly and professionally Clearly communicate project timelines, scope of works, and any disruptions Organise and attend resident meetings, consultations, and drop-in sessions Manage and resolve complaints, ensuring they are handled efficiently and sensitively Keep accurate records of all resident interactions and feedback Work closely with site managers and contractors to ensure minimal disruption to residents Support vulnerable residents, ensuring additional care and consideration is provided where required Assist with access arrangements and ensure residents are kept informed throughout all stages of work Requirements Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services) Strong communication and interpersonal skills Ability to manage difficult conversations and resolve issues effectively Highly organised with good attention to detail Full UK driving licence and ability to travel across West London Empathetic, approachable, and professional manner What's on Offer Competitive salary up to 38,000 depending on experience Choice of company vehicle or car allowance Fuel card provided Opportunity to work on a variety of projects across West London Supportive and collaborative working environment This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities.

£52,066 - £58,577 per annum, dependent on experience Full-time - 35 hours per week South East London - Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. To advance our commitment to delivering excellent customer service we have created the new role of Complaints Manager. This role will set the strategic direction for complaints management, leading on driving excellence in how we respond to and learn from complaints across the organisation. You will drive transformational change ensuring we exceed the standard set by the Housing Ombudsman's Complaints Handling Code and sector best practice. This is a unique opportunity to make a positive difference for our customers by influencing change across the Organisation and driving service improvement. With a proven background of leading and developing a team, our ideal candidate will also have: Significant experience of working in complaints management ideally within the social housing sector. Strong understanding of the Housing Ombudsman Complaint Handling Code. Excellent written & verbal communication skills, with ability to communicate empathetically with customers, challenge, influence and persuade others. Excellent IT skills, familiarity with MS Office (Word, Excel) and demonstrated ability to quickly learn and adapt to new systems. Strong analytical skills with experience in identifying trends and driving service improvements. CIH Level 4 or willingness to undertake this qualification. Knowledge of social housing consumer regulation and tenant satisfaction measures is desirable but not essential. This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working (minimum expectation is 2 days per week office based), and 26 days annual leave rising one day per year to 31 days. For further details and how to apply, please visit our website at via the apply button. No agencies. Closing date: Monday 6 April 2026. Interviews will be held in person on Tuesday 14 April 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact

A London Borough is seeking an experienced M&E Project Manager to join their team. Your new company We are partnering with a prominent London Borough to recruit an experienced Mechanical & Electrical (M&E) Project Manager. This role is critical in delivering complex building services projects across housing and corporate property portfolios, ensuring compliance, quality, and timely delivery. Your new role Lead and manage M&E projects from inception to completion within agreed budgets and timelines.Oversee design, procurement, and installation of mechanical and electrical systems. Ensure compliance with statutory regulations, health & safety standards, and best practice guidelines. Manage contractors and consultants, driving performance and accountability. Provide technical expertise and strategic advice to senior stakeholders. Prepare and present project reports, risk assessments, and progress updates. What you'll need to succeed Proven track record in managing M&E projects within local authority or public sector environments.Strong technical knowledge of building services, including HVAC, electrical systems, and energy efficiency. Excellent project management skills with experience in contract administration. Ability to manage multiple stakeholders and deliver under pressure. What you'll get in return Competitive day rate of £450 - £550 per day (Umbrella).High-profile projects within a respected London Borough. Opportunity to influence and deliver impactful building services improvements. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Commissioning Manager required! Salary: 49,054.00 Location: Adult Commissioning, TS1 Hours: Monday - Friday 8.30am - 5pm Purpose of the Post: To support the Head of Adult Commissioning with strategic planning, policy development, and commissioning of services for adult social care. To be responsible for the leadership of strategic commissioning, service development and transformation in a complex and challenging environment, ensuring best use of resources, delivery of strategic outcomes and responsiveness to local need To provide managerial direction and oversight of the commissioning process by co-ordinating the commissioning activities of a team of staff to ensure the effective delivery of a comprehensive commissioning work program To work in partnership with a variety of agencies to ensure that commissioned services are strategically relevant, person centred and high quality. Duties and Responsibilities: 1. Take strategic responsibility and leadership for a defined portfolio and drive forwards service development and transformation using national best practice, legislation, evidence based information and data to define service models and opportunities. 2. To lead on the development and publication of commissioning strategies and plans that will ensure services are commissioned against agreed corporate, directorate, strategic and customer-based needs assessments, having co-production at the centre. 3. Ensure new provision is commissioned in line with the Councils Constitution and financial regulations, including any requirements of the Procurement Act 2023. This will include providing oversight of any procurement process and ensuring good quality specification development and outcome-based performance frameworks. 4. To ensure good understanding of available compliant routes to market, which may include the use of grant agreements, and seek support from the Strategic Procurement Team where required. KNOWLEDGE & EXPERIENCE 1. Detailed knowledge of current relevant legislation, guidance and statutory duties and responsibilities of local authorities. 2. Detailed knowledge of current relevant legislation, guidance and statutory duties and responsibilities relating to Social Care, and/or Housing, and/or Health services, or other related subject matter. 3. Knowledge and significant experience of strategic commissioning. 3 Knowledge and experience of transactional commissioning. 4. Knowledge and experience of working within Procurement regulation, including Procurement Act 2023 and/or the NHS Provider Selection Regime. 5. Experience in support, involvement or developing innovative services, with experience in managing risks and reporting. 6. Experience of managing and evaluating contract performance. 7. Experience of managing, or influencing large budgets, and business planning. 8. Experience of tools and techniques for financial management, planning and control. Please apply! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

A place to create moments that matter Location: Yorkshire, Hybrid with travel around the region and to other offices as required. Salary: £47,720 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm plus on call rota. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Manager, you ll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area. This role is all about being out there seeing, hearing, and understanding the real issues your team and customers face. You ll spend around 60% of your time on-site, whether that s in the office, out on patch, working alongside your team, or meeting with customers and partners. Your insight into the good, the bad, and the ugly will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate. A role centred on people Previous management experience isn t essential; they ll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others. Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence ensuring customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and other specialist roles, encouraging joined up working so customers experience one cohesive service . You ll also be part of a national network of Housing Managers , sharing best practice, discussing queries, and contributing to a culture of continuous improvement. Collaboration extends beyond this organisation too. You ll attend community events, multi agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support their customers. You ll bring clarity on what your team is achieving, where support is needed, and where improvements can be made always with the goal of delivering the best possible customer experience. Salary The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. This position also qualifies for an essential car user allowance starting at £1,250 per annum. About you Good Understanding of core housing management functions. Demonstrated commitment to delivering excellent customer experience, putting customers at the heart of decision making. Ability to motivate and drive teams to deliver high performance and customer satisfaction. Confident engaging with external partners, agencies, and internal colleagues to support customers and resolve complex issues. Skilled in providing guidance, offering solutions, and supporting officers with challenging or sensitive casework. CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region. The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews They want your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and they ll get to know you your experience, goals, and what you bring. Planned date: 9th April via Teams. Stage 2: A Place to Show Your Strengths A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 15th April at their Bradford office. They aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Because this isn t just a workplace it s a place to belong . Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-

IT Sales: Account Manager Local Government/Housing SAAS Location: North West (Hybrid) Salary: £45k-£65k BASIC, £70k-£100k OTE uncapped + Excellent Benefits Ref: (phone number removed) Role: With further growth/investment, one of the key and ever evolving providers of software solutions to the public sector especially into local government and social housing is looking to add to its high performing sales team. It is looking to hire an account manager to sell additional SAAS solutions and manage the full commercial relationship of a small number of existing accounts within England across the local government and social housing sectors. Candidates need to be driven, have a high EQ and strong rapport building skills to develop customer relationships. Must have a proven track record in selling SAAS solutions to existing customers within the public sector, specifically local government and social housing. This role will favour candidates who are well versed in solution selling and working at a fast pace. Our client is currently going through an exciting time so if you want to be part of an established player in their marketplace with some fantastic referenceability then please apply ASAP! Required: Proven track record of account management/development Experience selling SAAS/software solutions Public sector sales experience Excellent at building rapport and relationships A minimum of 3+ years software sales experience Beneficial: Degree educated Sold into local government and social housing A stable career record To apply: Call Harry Atwal on (phone number removed) or email: (url removed) Please note: All candidates must be eligible to work and live in the UK. Please do not apply unless you have the required experience. All applications without the required experience will be unsuccessful. Reimin Reid We specialise in the placement of SaaS Sales Professionals. If you are looking for a new role and sell software and/or IT solutions and services, we would love to talk to you. Especially if you are currently holding/or have held the following positions: Business/Sales Development Representative Account Executive/Sales Executive/Senior Sales Executive Account Manager/Account Director Business Development Executive/Manager Partner/Channel/Alliance Manager Pre-Sales/Customer Success Manager Sales Manager/Sales Director/VP Sales/CRO etc.

A place to create moments that matter Location: North West, Hybrid with travel across the region and to other offices Salary: £47,720 per annum Contract: Permanent, 35 hours per week, Monday Friday 9am 5pm plus on call rota Thousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they find new ways to understand their customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be. About the role As a Housing Manager, you ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on site in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs. A role centred on people You don t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and specialist teams to deliver a joined up service. You ll also be part of their national Housing Manager network, sharing best practice and contributing to continuous improvement. Externally, you ll build relationships with local agencies, attend community meetings, and work with partners who support their customers. You ll bring clarity on team performance and highlight where support or improvements are needed. Salary The spot salary is £47,720 for applicants who fully meet the requirements. If you re still developing some skills, you may start 5 10% below the spot rate with support to progress. This role also includes an essential car user allowance. About you Good understanding of core housing management functions Passion for excellent customer experience Ability to motivate teams and drive high performance Confident working with partners and agencies Skilled in supporting officers with complex or sensitive casework CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle Pre employment checks (DBS and social media screening) apply Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2: A Place to Show Your Strengths Role related presentation plus behavioural and scenario based interview, with a Congruity Questionnaire completed beforehand Planned date: 14th April at their Burnley office A place to build a future They re ambitious and want people who want to grow with them. You ll learn new skills, shape your career, and be part of a collaborative team where your ideas matter. What you can look forward to: Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more Health & wellbeing: Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Financial perks: Car leasing, salary sacrifice schemes, and discounts through their benefits platform Future-focused: Access to Defined Contribution and Defined Benefit pension schemes, plus life assurance Family-friendly: Enhanced parental leave and flexible working options Career development: Management training, Leadership Academy, apprenticeships, and more This is more than a job it s a place to make an impact, feel valued, and be rewarded for what you do. They believe diversity makes them stronger and are committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments at any stage, just let them know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you re looking for a place where you can make a positive difference to society, their customers, and your own future apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Complaints Investigator for the 3 months ongoing, at the rate of 30.88 per hour umbrella Job responsibilities Currently seeking candidates with extensive complaints handling experience, particularly in relation to housing, repairs, homelessness and public realm complaints. You will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. you will also need an element of tact & diplomacy but the tenacity to follow investigations through to completion. Responsibilities 1. Provide updates where appropriate to senior managers, the Chief Executive and the Leader on contentious and high profile complaints. 2. Lead and assist departments in learning from complaints and using them to drive service improvements. 3. Produce reports setting out the conclusions arising from investigations together with associated recommendations for the Complaints and Casework Manager, the Chief Executive and other senior managers. 4. Make decisions on corrective actions and compensation payments and develop strategic solutions to ensure that the service improvements arising from complaint investigations are implemented. 5. Coordinate and respond to Local Government and Social Care Ombudsman and Housing Ombudsman enquiries and investigations and ensure that these are responded to within the required timescale. 6. Serve as a first point of contact to staff across the organisation and provide advice and guidance in connection with complaint investigations. 7. Address the strategic training needs of the organisation through the analysis of complaints and other factors and address those needs through the development and delivery of appropriate training modules. 8. Review stage 1 complaint responses investigated by service areas and highlight areas for improvement, addressing these through the development of guidance material, policies, procedures, and case studies. 9. Develop and deliver strategic solutions to enable departments to improve their management of and learning from complaints and to achieve the performance targets required and provide advice and assistance to Strategic Directors, and senior managers on how improvements can be implemented. 10. Serve as project team lead in respect of a range of projects assigned by the Complaints and Casework Manager. 11. Contribute to quarterly and annual reports for CMT and Cabinet. 12. Assist in the administration of the organisation's complaints and casework database. Deliver training and guidance to staff on the use of the system. 13. To support the Adult and Children's Social Care Departments in the effective management of complaints and to ensure that the council complies with the associated statutory complaints legislation. 14. Draw on detailed knowledge of departments and their processes to thoroughly investigate complaints also considering relevant legislation and policies. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Complaints Investigator Location: Hybrid Brent Area Pay Rate: £30.88 per hour About the Role: We are seeking an experienced Complaints Investigator to support the Complaints and Casework Manager in delivering a high-quality, responsive complaints service across. This is a key role involving complex investigations, stakeholder engagement, and driving service improvements across multiple departments. Key Responsibilities: Lead and undertake corporate and statutory complaint investigations across all services Manage and oversee Stage 2 complaints, including drafting responses on behalf of Corporate Directors Provide updates on high-profile and sensitive cases to senior leadership, including the Chief Executive and Leader Produce detailed investigation reports with clear findings and actionable recommendations Identify trends and support departments in learning from complaints to improve service delivery Make decisions on corrective actions and compensation where appropriate Coordinate responses to Ombudsman enquiries, ensuring compliance with required timescales Act as a key advisor to staff across the Council on complaints handling and investigation processes Candidate Requirements: Extensive experience in local authority complaints handling Strong background in housing, repairs, homelessness, or public realm complaints (desirable) Proven experience managing Stage 2 complaints and working with senior stakeholders Excellent report writing and analytical skills Strong interpersonal skills with tact, diplomacy, and resilience Ability to manage complex investigations through to completion To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Do you want to be part of a revolution in Youth Justice? Are you passionate about working with children who are on remand or sentenced? Do you have a gift for balancing kindness with structure? If you said yes to any of the above, then we have an opportunity for you like no other! Following a period of internal building works coupled with a comprehensive learning review with all our staff over our therapeutic processes and what we have learnt so far on this revolutionary journey; we are offering a hugely exciting opportunity for people with relevant personal and professional experience to come and join our growing team of Restore Practitioners. This will be an amazing opportunity for those with the correct skillset to come and work with our new cohort of students. As a Restore Practitioner, you will join our key frontline residential department as well as being part of the wider Oasis Restore team dedicated to nurturing children from challenging backgrounds. You will be guiding them toward positive futures in the UK's first Secure Academy Trust to educate children in custody. The school is all year-round, offering 24/7 integrated and therapeutically informed education, health and social care, which means you will be working shift patterns. Oasis Restore represents a revolution in youth justice: an opportunity for children within the criminal justice system to experience a restorative environment that creates the potential for them to thrive both now and for the future. Restore Practitioners will build and model healthy and trusting relationships with children that enable them to feel safe, learn and reach their full potential. Our Academy Oasis Restore is the country's first secure school that is a proof-of-concept policy initiative funded by the Ministry of Justice (MoJ). Oasis Restore's mission is to transform the life chances of children aged 12-18 years in the criminal justice system through delivering psychologically informed, integrated practice that centres on trusted, safe relationships between staff and children. Oasis Restore is a learning community that embeds hope, stability, and opportunity for children beyond the secure school. To read more about us please visit our website . The role and what we are looking for: This isn't just any role-it's an ever-evolving, hands-on position where you'll create a safe, home-like environment in a custodial setting. You'll be responsible for fostering self-esteem, teaching life skills, setting boundaries, and introducing children to new interests and experiences. A therapeutic approach is essential, as you'll help our youth navigate their journeys with compassion, structure, and resilience. As our student numbers increase Restore Practitioners will work across each of the 12 residential flats at Oasis Restore, taking primary responsibility for the children living in this flat and working within an inter-disciplinary team around each child. You will work within a team which includes experienced social care managers and therapists as well as working with teaching staff to support the children's engagement in education and wider school activities. You will play an active role in the school's enrichment programme, delivering sessions which promote the development of the whole child. In addition to delivering and supporting enrichment programs, you'll ensure our safeguarding standards are rigorously upheld and keep our systems updated. Your attention to these protocols will play a crucial role in keeping our children safe and supported. At Oasis Restore we provide extensive training, but we also welcome your unique perspective and flair.You will be passionate about making a difference to the children's lives, empathetic in your approach to them and to your colleagues, patient, hopeful, forgiving, and able to behave with a curious mindset in your approach. You will have integrity, respect for others and their different life experiences and backgrounds and will understand and be able to maintain professional relationships and boundaries and have an unwavering commitment to child safeguarding. Your experience, combined with our guidance, will empower you to make a genuine impact. If you're ready for a challenging yet deeply fulfilling role, we'd love to hear from you. Join us as a Restore Practitioner and be part of something truly transformative. Our offer to you As a relatively new established subsidiary of the Oasis Charitable Trust, you will enjoy the benefit of being part of a national organisation that aims to support all staff to reach their full potential and a once in a lifetime opportunity to create, develop and grow a new collaborative and innovative values-based organisation. As well as this you will also benefit from the following opportunities: A mixture of one to one and group reflective practise, coaching & regular line management/supervision sessions Experience an Appraisal policy that decouples pay and performance. An elected staff forum to listen to, and act on staff feedback. We have recently recognised Unison to collectively bargain on behalf of all our non-teaching and non-leadership staff Access to the Local Government Pensions Scheme (a competitive, defined benefit pension scheme) Access to a funded cash plan health scheme Access to an EAP service 33 days annual leave including bank holidays, rising to 35 days after two years. Subject to meeting basic eligibility criteria, be entitled to up to 8 weeks full-pay and 18 weeks half-pay paid maternity/adoption/shared parental leave (based broadly on the NHS Employers scheme). Subject to meeting basic eligibility criteria be entitled to up to 3 weeks fully paid paternity leave. Paid time off to attend antenatal appointments (those staff who are either pregnant or whose partner is pregnant) Have a structured and bespoke induction training plan plus a training offer bespoke to our context leading to a level 3 qualification in the therapeutic care of adolescents. Comprehensive PRICE (Protecting Rights In a Caring Environment) training (front line roles only) Supportive sick leave pay (based broadly on the length of service framework in the national 'Green Book' framework) from Day 1 of employment. Up to 5 days discretionary paid compassionate/emergency/general leave plus further discretionary unpaid leave Up to 4 weeks paid parental bereavement leave plus up to 5 days paid bereavement leave for the death of other specified close relatives. Blue Light Card (subject to meeting their eligibility criteria) Expenses and travel costs incurred as part of the working day (as appropriate, not including travel to work) Access to free car parking, season Ticket Loans, Specsavers eye care vouchers and a cycle to work scheme (subject to meeting their eligibility criteria). Do you dare to care? Are you ready to make a lasting difference and want a truly unique role? What are you waiting for? Apply today! Make sure you download and complete our 'Application Form' including the voluntary 'Equal opportunities form ' and submit both documents to today . If you would like some more information or to have an informal conversation with someone, please contact us at . Safeguarding and Pre-Employment Checks We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant and rigorous employment checks including references and right to work checks. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. This post is also covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role. Equality, Diversity, and Inclusion at Oasis Restore We recognise that our team is strengthened by the knowledge, experience and insights people from a wide range of backgrounds can bring. These beliefs and values are underpinned by decades of work and experience that Oasis has had in a wide range of sectors including education, housing and youth-work supported further by a wide range of independent research and studies elsewhere which evidence that creating teams with diverse experience and perspectives, and encouraging healthy debate, reduces the risk of 'blind spots' that often form barriers to success. Oasis Restore aim is to attract and retain the very best diverse talent and role models to help create an innovative, caring and extraordinary working environment for our staff, that enables us to deliver exceptional, caring and psychologically informed learning experience for our students. We would therefore like to encourage applications from people with varied skillsets, life experiences, and from different backgrounds and sectors to help shape Oasis Restore. If you can demonstrate some of the criteria and believe you have what it takes, then we'd love to hear from you. Given the nature of our work we also welcome applications from candidates with the following lived experience: Experience of working successfully with vulnerable children who sometimes have multiple and complex needs. . click apply for full job details