2 jobs found

Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through the issuing of detailed network solutions as well as technical leadership and implementation support. Commissioning Engineers are responsible for Project Delivery and Integration along with Project services (Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess network toplogy and circuitry for project planning Write and provide configuration scripts for a variety of network devices and vendors Support Project Engineers with the provision of configuration scripts for a variety of network devices and Vendors Monitor customer network during project network changes and conduct all risk assessments to the network prior and post any scheduled changes. Update and build circuitry information into databases Work with network components and systems and such as Xtran, SDH, PDH Must be familiar with different media such as fibre, copper, leased lines, radio, 4G Core competencies, knowledge and experience: Experience of designing LAN & WAN solutions, preferably gained in a large enterprise environment (in-house or customer/ISP) Excellent knowledge of Cisco IOS Exceptional Routing and switching knowledge, experience on devices such as 2800, 2900, 3800, 3900, ASR900 series routers and 2520, 4010 switches. Experience of dealing face to face with customers in a high level technical role (i.e. Consultant, Designer, Senior Engineer), including delivering presentations To be confident & professional at dealing with difficult customer discussions and presenting to technical/customer audiences and senior management to influence a successful outcome. To be able to resolve complex problems in an ingenious manner. Accepting responsibility for the consequences of decisions and developing decision criteria based on factors that affect client and its customers. Strong attention to detail Ability to manage workload Ability to multitask telephone support record-keeping, proficiency in Microsoft Office and Excel, good communication skills. Competent in PDH/ SDH concepts Must have technical / professional qualifications: Relevant industry experience in technology field CCNA/CCDA one or the other is acceptable CCNP/CCDP of benefit but not essential

We are looking for an IT Support Manager for a leading company in Bristol. This is a 1 year fixed term covering Maternity Leave. Hybrid working 50/50 onsite and remote. The IT Support Manager is responsible for overseeing the IT support team, ensuring efficient operation and management of IT systems, and providing excellent technical support services to employees or clients. This role involves managing support processes, monitoring performance metrics, resolving complex issues, and maintaining strong vendor relationships. Key Responsibilities: Team Leadership and Management: Supervise, train, and mentor IT support Schedule and delegate support tasks, ensuring coverage during operating Conduct performance evaluations and provide feedback to team Foster a customer-centric culture within the support team. Technical Support Operations: Oversee daily IT support activities, ensuring timely resolution of issues within their Troubleshoot escalated technical problems and communicate with engineering teams should it require 3rd line support. Develop and enforce support workflows and standard operating Ensure efficient support for hardware, software, networks, and IT systems. Integration Management: Handling client API integration's within Company Liaising with customers and internal stakeholders Troubleshooting integration issues and resolving in a timely manner. Process Improvement: Monitor ticketing systems to analyse trends and identify recurring Implement proactive measures to reduce system downtime and improve Document and update support procedures, policies, and user guides Vendor and Stakeholder Management: Coordinate with vendors for software, hardware, and network support Manage procurement of IT equipment and ensure proper asset Collaborate with other departments to align IT support with business needs. Project Management: Lead or participate in IT-related projects, ensuring deliverables are Assist in implementing new technologies and Prepare reports on project progress, risks, and resolutions Skills & Qualifications: Education: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). Relevant certifications (eg, ITIL, CompTIA, or Microsoft) are a plus. Experience: Minimum of 5 years in IT support roles, with at least 2 years in a managerial capacity. Technical Skills: Strong knowledge of Windows, macOS, and Linux Proficiency with enterprise software, networks, and troubleshooting Familiarity with ITSM tools (eg, Fresh Desk, Jira, Zendesk). Hands on knowledge of Office365 suite Knowledge of endpoint management systems such as Intune or Jump Cloud Familiarity with database management including proficiency in SQL Leadership Excellent team management, conflict resolution, and mentoring Problem Solving: Strong analytical and critical-thinking Communication Exceptional verbal and written communication abilities to interact with technical and non-technical stakeholders Advise on Salary and availability on application WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.