461 jobs found

Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing Managing a caseload of housing applications from initial assessment through to property allocation Assessing applications in line with the Housing Act 1996 (Part VI), Allocations Policy and relevant legislation Determining eligibility, banding and priority for applicants on the Housing Register Shortlisting and nominating applicants through the choice-based lettings process Managing the allocation of both permanent and temporary accommodation in line with policy Carrying out verification checks, including income, residency, immigration status and supporting documentation Assessing medical, welfare and overcrowding cases, obtaining specialist advice where required Providing housing advice to applicants, explaining allocation decisions and review rights Liaising with Housing Officers, Lettings Teams, Homelessness Services and external partners to ensure timely allocations Maintaining accurate records on housing management systems and ensuring statutory timescales are met Responding to enquiries, complaints and member enquiries in a professional and timely manner What You Will Need Experience working as an Allocations Officer within a Local Authority or Housing Association Strong knowledge of Housing Act 1996 Part VI and housing allocations legislation Experience assessing housing applications, banding and determining eligibility Knowledge of choice-based lettings and housing register management Experience using housing management systems such as Locata, Jigsaw, NEC, Northgate or similar Ability to manage a busy caseload and work to performance targets Excellent communication and customer service skills Strong attention to detail with the ability to make fair and robust decisions Experience working with vulnerable households and complex housing cases is desirable

I am looking for an Administration Assistant to work on behalf of a prestigious local Birmingham based housing association. The role: To telephone residents to book appointments. preparation of letters, and other correspondence. Deal with enquiries (telephone and personal) including liaison between Stock Condition Surveyors, residents, contact centre, Housing Officers, Contractors, Consultants, and Resident Liaison Officers to ensure access is gained to carry out stock condition and other surveys. Arranging or generating purchase orders as required. Organising and setting up meetings utilising Office Outlook or equivalent. Taking and preparation of minutes. Electronic filing and searching information within systems. Receive visitors and where appropriate, provide hospitality to deliver a professional meet and greet service. You will receive: 17 - 17.50 P/H (umbrella - weekly paid) 3 months worth of work (could be extended depending on workload) 37 hours a week. 8:30am - 16:30pm Monday - Friday Hybrid work available once up to speed The successful canddiate will have: Excellent communication skills including clear written and spoken English Excellent customer care and interpersonal skills. IT literacy including information systems, databases and email. You will need: Experience of customer service focused work, in either a face to face or telephone environment A basic knowledge of Contact Centre processes and telephone systems Good knowledge of Microsoft packages If you are looking to take the leap into a new and exciting role, get in touch with Jack on (url removed) or call (phone number removed)! INDPS

Marks Consulting Partners are currently looking for an Assessment Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Assessing housing applications to determine eligibility, housing need and statutory duties Carrying out detailed housing assessments in line with the Housing Act 1996 and the Homelessness Reduction Act 2017 Making decisions on homelessness applications, including eligibility, priority need, intentional homelessness and local connection Completing Section 184 decision letters and ensuring all decisions are legally compliant and robust Providing housing advice and guidance to applicants on their housing options and statutory rights Identifying prevention and relief opportunities to reduce homelessness wherever possible Managing a varied caseload, ensuring statutory deadlines and performance targets are achieved Liaising with Housing Options, Temporary Accommodation, Allocations and external agencies to deliver effective housing solutions Working with vulnerable households, safeguarding concerns and complex cases requiring multi-agency support Maintaining accurate records and updating housing management systems Responding to enquiries, complaints and requests for reviews in a professional and timely manner What You Will Need Experience working as an Assessment Officer, Housing Needs Officer or Housing Options Officer within a Local Authority Strong knowledge of the Housing Act 1996 Part VII and the Homelessness Reduction Act 2017 Experience assessing homelessness applications and making legally robust decisions Experience producing Section 184 decision letters Strong understanding of homelessness legislation, Code of Guidance and relevant case law Ability to manage a high-volume caseload within a target-driven environment Excellent communication and interviewing skills Experience working with vulnerable households and safeguarding issues Experience using housing management systems such as NEC, Jigsaw, Locata or similar

Are you an experienced housing professional with strong research, project and report-writing skills? A local authority in Warwickshire is looking for a Project Officer to support several important housing service reviews. This is more than an administrative role and will require someone who can work independently, develop ideas, assess options and contribute to recommendations. Working under the direction of the Housing Services Manager, you will support reviews of Independent Living Services, Lifeline and Out of Hours provision, rents and service charges, tenancy terms and the redesignation of housing stock. You will also assist with establishing a service level agreement with another local authority for the delivery of property management services. Key responsibilities will include preparing project briefs, plans, risk registers, option appraisals and specifications. You will research service delivery options, contribute to costings and feasibility assessments, support tenant consultation events and prepare reports and data for senior officers, elected members and contractors. You will also help update policies and procedures, introduce new ways of working and provide information or training to internal teams. Applicants should have experience within social housing, ideally in a local authority environment. Knowledge of independent living services would be particularly desirable. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you do not hear from us within 2 working days of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Technical Support Officer Hourly rate: 15.31 per hour PAYE Location: Crossgate House Redditch B98 7SN- office based only Contract: 3 months with review for extension Working hours: Monday-Friday 9 to 5 Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and Customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance. Purpose of the Role: The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice. The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor Responsibilities: The role will include taking calls, arranging appointments, updating our property management system, updating compliance and asset spreadsheets, issuing and monitoring programmes of works, booking supervisor inspections, chasing no access, chasing compliance due dates and certification, raising jobs, closing jobs and covering phones for gas servicing during team annual leave. The successful candidate will be a strong administrator proficient in IT programmes. Previous knowledge of facilities management, construction or property is advantageous. For more information or to process your application, please apply now!

Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in South London. Your new role We are seeking a Housing Support Worker to join the Nacro team in South London to cover sickness. The main focus of this role is to provide support to residents by creating person-centred support plans. You will meet with residents, discuss support needs and how you can support them to meet their objectives, complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our residents. You will also need to be able to help residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness, you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned. You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a sickness cover role, but this is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 18.26 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Your new company Are you passionate about social justice and housing? Do you have a background in the Social Housing sector as a Housing Officer? If so, we have an opportunity for you! We are currently supporting Nacro with their recruitment for a Housing Support worker in Northwest London. Your new role We are seeking a Housing Support Worker to join the Nacro team in Northwest London (Harrow, Enfield, Barnet, Hillingdon & Hayes) on a temporary basis. The main focus of this role is to provide support to residents by creating person-centred support plans. You will meet with residents, discuss support needs and how you can support them to meet their objectives, complete Support and Safety Plans, work with Community Probation Practitioners and Court Staff to best support our residents. You will also need to be able to help residents with applying for Housing Benefits and paying rent etc. To ensure our properties are meeting expected standards in terms of repair and cleanliness you will need a sharp attention to detail to ensure that the houses are clean, tidy and all repairs are reported and actioned.You will be allocated a number of properties to manage, working as part of a larger team to deliver the service across your region. To achieve this, you will need to have access to your own vehicle and have business insurance. Please note that this role is NOT a personal care role. Working Hours: 35 hours per week, shift patterns and flexibility will be discussed during your interview. The provision of the contract is between 08:00 and 22:00 Monday-Friday and Saturday 09.00 -17:00 on a rolling rotational basis. What you'll need to succeed Due to the nature of this role, candidates with experience within social housing and knowledge of Support Planning and welfare benefits/universal credit, will have an advantage in terms of transferable skills. The role is subject to Enhanced Adult DBS and a HMPPS Barring checks. If you already have this level of DBS on the update service, please let us know upon registration. What you'll get in return As mentioned above, this is a temporary role for 3 months, with the potential for further extension. This is a great opportunity to get your foot in the door and start your career with Nacro! You will also receive weekly pay at a rate of 18.26 per hour, inclusive of holiday pay. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Adecco are recruiting on behalf of Croydon Council for a Business Support Officer (Acquisition Voids). Location: Bernard Weatherill House, 8 Mint Walk, Croydon CR0 1EA Contract Details Temporary contract initially for 3 months 36 hours per week , Monday to Friday Hybrid working - 2 days per week in the office (Tuesday & Wednesday) 18.92 per hour PAYE or 25.03 per hour Umbrella About the Role Croydon Council is seeking an organised and customer-focused Business Support Officer to join the Acquisition Team and play a vital role in helping empty properties be returned to use as quickly as possible. This position provides essential administrative and coordination support throughout the voids process, working closely with surveyors, contractors, Housing Management and Lettings teams to ensure properties are repaired, inspected and ready for new tenants. As a Business Support Officer, you will be at the heart of the operation, coordinating appointments, maintaining records, monitoring progress and ensuring effective communication between key stakeholders. Your contribution will directly support the efficient turnaround of void properties and help minimise the time homes remain empty. Key Responsibilities Provide administrative and operational support to the Acquisition Team in relation to void properties Coordinate inspections, appointments and follow-up actions Act as a key point of contact for contractors and internal teams Maintain accurate property records, databases, spreadsheets and management systems Monitor the progress of void properties and track outstanding actions Raise work orders and ensure timely processing Support the production of performance reports and management information Process documentation, certificates, photographs and inspection records Respond to enquiries and provide updates on void-related activity Work collaboratively with surveyors, contractors, Housing Management and Lettings teams to ensure a smooth voids process About You We are looking for a proactive and highly organised individual who is committed to delivering excellent customer service and thrives in a busy operational environment. To be successful in this role, you will have: Experience in an administrative, business support or customer service role Experience working within housing, property services, repairs or a similar environment Strong organisational skills with the ability to manage competing priorities and deadlines Excellent attention to detail and record-keeping abilities Strong communication and interpersonal skills Confidence communicating with a wide range of internal and external stakeholders Good IT skills, including Microsoft Office applications and data management systems A proactive, solution-focused approach to work The ability to work effectively both independently and as part of a team Interested? Apply today with your CV and a member of the Adecco team will be in touch. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We are currently recruiting for two full-time Neighbourhood Officer opportunities within Together Housing - one permanent position and one 12-month fixed-term contract commencing in September 2026. These field-based roles offer a varied and rewarding opportunity to deliver high-quality tenancy management, excellent customer service and responsive neighbourhood support across our communities.As a Neighbourhood Officer, you will be at the heart of our communities, helping customers sustain their tenancies, resolving neighbourhood issues and supporting safe, thriving and resilient neighbourhoods. Depending on service needs, you may be appointed to manage a defined neighbourhood patch or work as a Neighbourhood Officer Responder, providing flexible support across a wider geographical area and responding to urgent housing management issues.Whether working within a dedicated neighbourhood or in a responder capacity, you will work closely with customers, partner agencies and colleagues to deliver excellent services, resolve issues promptly and make a genuine difference to people's lives. This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced environment and is passionate about improving communities through outstanding housing management.TH Neighbourhood Officers 01 4kThe role of your Neighbourhood Officer - Together HousingTogether Housing It's ! Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible InstagramTogether Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing GroupRequirementsOutline of Key Responsibilities Manage neighbourhoods and deliver high-quality housing management services to customers.Deal with anti-social behaviour cases, tenancy breaches and safeguarding concerns.Conduct home visits, tenancy audits and neighbourhood inspections.Support customers with tenancy sustainment and tenancy-related matters.Work collaboratively with partner agencies and attend multi-agency meetings.Manage lettings, transfers and property exchanges in line with policy and procedure.Respond to urgent housing management issues and neighbourhood concerns.Support colleagues by covering priority work during periods of absence and assisting with complex cases where required.Contribute to continuous service improvement and the achievement of performance targets.Build strong relationships with customers and local stakeholders to create safe, successful and thriving communities.We Are Looking for Someone Who Has A full UK driving licence and access to a vehicle, as the role is field based.Experience of housing management, lettings or social housing services.Proven experience of working directly with customers, both face-to-face and over the telephone.The ability to manage sensitive and challenging situations with empathy, professionalism and confidence.Excellent communication, organisational and problem-solving skills.Experience of working collaboratively with partner agencies and a wide range of stakeholders.A resilient, adaptable and solutions-focused approach.The ability to effectively manage competing priorities within a demanding and fast-paced environment.A genuine passion for delivering excellent customer service and making a positive impact within local communities.BenefitsIn return, we are offering the successful candidate in the Neighbourhood Officer role Starting salary of £33,758 per annum 27 days holiday (rising to 32 over 5 years' service) + bank holidaysHybrid working - You will plan your week by allocating one day for in-office collaboration with the team at HX1, while spending the remaining days working from home, on the patch. Occasionally, you may need to assist your colleagues.You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.Wide range of technical, professional, and personal development training opportunities Attractive pension schemes - including Local Government Pension Scheme (LGPS) To view the full range of our award winning benefits click on the Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!Please ensure you fully answer the questions on the application form.Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.

We are currently working on behalf of a Local Authority seeking an experienced Housing Options professional for an initial 3-month contract, starting at the end of July. The role is full time, 37 hours per week, working two days in the office, when you will be working as Duty Manager, and three from home, there is some flexibility on start and finish times. Key Requirements Strong knowledge of: Housing Act 1996 Part VII, Homelessness Reduction Act 2017 S.184 decisions Relief and Prevention Duties Duty to Refer Previous experience managing or supervising Housing Options staff Experience handling complex homelessness cases, Judicial Reviews and Section 204 Appeals. Duties will include: Lead and manage the day-to-day operation of the Housing Options service. Ensure the Council's statutory homelessness and housing duties are discharged effectively and within legal timescales. Provide guidance and support on complex casework and decision-making. Monitor performance, quality and legal compliance across the team. Support service improvement initiatives and homelessness prevention strategies. Work closely with internal departments and external partners including Social Services, Health, Probation, Police and Housing Associations. Deliver coaching, supervision and performance management to Housing Options Officers. Assist with Judicial Reviews, Section 204 Appeals and other legal challenges. This is an excellent opportunity for an experienced Housing Options Team Leader or Senior Officer looking for a flexible contract with a well-established local authority.

We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton Together. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners. TH Neighbourhood Officers 01 4k The role of your Neighbourhood Officer - Together Housing Together Housing It's ! Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible Instagram Pendleton Together are a part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe, and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link -Equality and diversity - Together Housing Group Requirements Outline of Key responsibilities for the Neighbourhood Officer As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals. Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance. Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management. We are looking for someone who has Full UK drivers licence and access to a car as the role is field based. Experience and knowledge of housing/ lettings or ideally social housing. Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice. Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach. Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently. Benefits In return, we are offering the successful candidate Starting salary of £33,758 per annum 27 days holiday (rising to 32 over 5 years' service) + bank holidays Hybrid working - you will manage your week by dividing your time between working in the field and from home You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture. To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. INDTHG1

4Recruitment Services are seeking a Housing Officer to join our clients Housing Services team based in Rugby. As a Housing Officer, you will work as part of a multi-functional housing team to provide an effective, seamless and responsive service that supports tenants, sustains tenancies and contributes to the delivery of the Council's housing objectives and wider priorities. You will be responsible for managing a varied caseload and working closely with tenants, colleagues and partner agencies to resolve housing issues, tackle anti-social behaviour, support vulnerable residents and help maintain safe, sustainable communities. About the role The Housing Officer will provide a comprehensive housing management service for tenants living in the Council's general needs properties. You will be responsible for a wide range of tenancy management functions, ensuring services are delivered in line with housing legislation, Council policies and procedures, and the Housing Strategy. You will provide advice, guidance and support to tenants and members of the public through office interviews, home visits, telephone calls, correspondence and email, with a strong emphasis on customer care and service quality. The postholder will also work closely with internal departments and external partner organisations to help sustain tenancies, support vulnerable tenants, resolve tenancy issues and improve outcomes for residents and communities. DUTIES AND RESPONSIBILITIES INCLUDE: Deliver a housing management service to tenants of the Council's general needs properties. Provide advice, information and assistance to tenants and members of the public through a range of contact channels, including face-to-face, telephone, email and written correspondence. Support new tenants during the settling-in period, including carrying out settling-in visits within four weeks of tenancy start. Work with internal teams and external agencies to support tenancy sustainment and coordinate appropriate support packages for tenants. Refer tenants to specialist income officers where appropriate for rent support, income maximisation and rent recovery advice. Complete income and expenditure assessments with tenants to help ensure they receive all benefits and support they are entitled to. Review introductory and flexible tenancies within required timescales and make informed decisions relating to tenancy matters. Investigate and process tenancy management requests including transfers, mutual exchanges and succession cases in line with legislation and policy. Investigate breaches of tenancy conditions and take appropriate action, including legal action where necessary. Manage cases involving anti-social behaviour, neighbour nuisance and tenancy-related disputes, working in partnership with agencies such as the police and social services. Prepare case files, witness statements and evidence bundles to support enforcement and court action where required. Promote tenant participation, engagement and equality of opportunity across the service. Work with residents and partner agencies to develop and maintain community agreements. Undertake estate inspections and health and safety checks, ensuring housing stock and communal areas are managed effectively and issues are addressed promptly. ESSENTIAL REQUIREMENTS INCLUDE: A minimum of 2 years' relevant experience in a customer-focused environment. An understanding of current housing issues and the local and national political and social context in which local authority housing services operate. The ability to encourage and support tenant participation and engagement. Confidence in dealing with financial matters, including basic income and expenditure work. A full current driving licence and access to a vehicle A full JD is available upon request. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on or email

Job Title: Council Tax & Housing Benefits Officer Location: Ealing, W5 2HL - Hybrid working (2 days Office, Tuesdays & Wednesdays) Hourly rate 20.96 PAYE / 27.33 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start We are looking for a Council Tax & Housing Benefit Customer Service Officer to join our Customer & Transactional Services team. In this customer-focused role, you will be the first point of contact for residents, providing expert advice and support on Council Tax, Housing Benefit and Council Tax Support enquiries. You will play a key role in helping customers understand their accounts, manage payments, access benefits and utilise online services. Key Responsibilities Handle a high volume of telephone and customer enquiries relating to Council Tax, Housing Benefit and Council Tax Support. Provide clear, accurate and professional advice on benefit entitlement, council tax accounts and payment arrangements. Negotiate and agree payment plans with customers in accordance with council procedures. Maintain accurate customer records and update accounts using council systems. Process applications, correspondence, discounts, exemptions, direct debits, refunds and account changes. Support residents in using online services and digital platforms such as MyAccount. Liaise with internal departments and external organisations to resolve customer enquiries efficiently. Manage sensitive and potentially challenging customer situations with empathy, professionalism and resilience. About You You will be a confident communicator with strong customer service skills and experience working within Council Tax, Housing Benefits and a local government environment. Essential Requirements Working knowledge of Council Tax and/or Housing Benefit and Council Tax Support legislation. Essential software knowledge of Northgate/NEC/Iworld. Working knowledge of a document imaging system Minimum one year's experience within a customer service or service delivery environment. Proven ability to resolve customer enquiries by telephone. Excellent verbal and written communication skills. Ability to remain calm and professional when handling difficult or distressed customers. Experience using Microsoft Office, CRM systems and other ICT applications. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Job Description: Environmental Health Officer To undertake housing complaint work, regulation of housing standards and HMO licencing within Divisional policies and programmes and to meet statutory responsibilities. To undertake specific responsibilities regarding the licensing and regulation of Mobile Home Sites. To give advice and assistance to members of the public, trade and commerce in matters related to Environmental services in general. To undertake cross Divisional work as required. SUMMARY OF RESPONSIBILITIES AND DUTIES: Environmental Health Officer To investigate all relevant service requests in accordance with divisional procedures and ensure that remedial action is undertaken. To specifically carry out housing inspections and take enforcement action where necessary in accordance with relevant legislation. To carry out proactive and reactive inspections of properties in the area to identify unsatisfactory housing conditions and to prepare and serve statutory notices within delegated responsibilities and attend court where necessary. Provide advice to members of the public, tenants, landlords, businesses and other relevant groups to assist in compliance with legislation. To participate in the work involved in formulating and implementing the private sector housing strategy and to take the lead in parts as requested. To attend relevant meetings inside and outside the authority as the divisional representative with persons from a range of levels. Foster good relationships with other Officers in the Department, the London Fire Brigade, Housing Associations, Voluntary Agencies, etc, working with the same clients. Prepare, serve and enforce statutory notices within delegated responsibilities, prepare cases for legal proceedings in consultation with Line Manager and attend court where necessary. Provide specialist technical support and advice within the Division and to other authority departments as required. Provide expert EH advice on Planning Applications Consultations. To maintain accurate records of the activities undertaken to address complaints on the authority's Uniform IDOX document management system / complaints database. Undertake relevant promotional work and talks to residents and organisations as required. Maintain a current knowledge of relevant specialisms and to undertake further training as required. Take part in the training and instruction of trainees in the specialist areas of responsibility. To help formulate and participate in cross-Divisional work as required. Any other duties as necessary to maintain the efficiency and effectiveness of the service. A degree of flexible working including some work out of office hours.

A Housing Association in the Gloucestershire area is seeking an experienced Leasehold Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with a strong background in leasehold management, shared ownership, right to buy and income recovery to make an immediate impact within a customer-focused organisation click apply for full job details

Job Title: Portfolio Officer Contract Type: Permanent Salary: £31,302.63 per annum Working Hours: 37.5 hours per week Working Pattern: Monday - Friday, Hybrid Location: Carlisle, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Portfolio Officer To deliver effective housing management services and act as an 'account manager' for third parties relationships (such as Managed agents, Care or Support providers and Local Authorities), ensuring effective services are delivered to customers within a designated patch. Delivered in an agile manner, through flexible, self-led and resourceful processes that enables putting customer first. About you We are looking for someone with: • Proven track record of delivering a high quality customer service function, preferably in the housing sector. • Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others. • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. • Proven track record of delivering a high quality customer care service including complex needs customers. • Proven track record of successfully solving difficult problems. • Proficient use of a range of IT packages including Microsoft Office. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Information, Governance and Privacy Officer Liverpool £37,078 per annum Permanent, Full Time - hybrid & flexible working (35 hours per week) Closing Date 26 th July 2026 Cobalt Housing is a registered housing association based in North Liverpool click apply for full job details

Customer Liaison Officer - Social Housing Planned Works Covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool (Travel away from home is necessary) Full time, temporary (6 months) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg on (phone number removed)!

Disabled Facilities Grant Officer Location: Hackney East London Rate: £27.29 per hour PAYE Contract role The Role As a Disabled Facilities Grant Officer, you will assess and process Disabled Facilities Grant and Minor Adaptation applications from initial assessment through to completion. Working closely with Occupational Therapists, residents, contractors and other stakeholders, you will ensure adaptations are delivered efficiently, safely and in line with current legislation. You will carry out property inspections, prepare schedules of work and specifications, monitor adaptation works, assess grant eligibility and financial means tests, and ensure projects meet the required standards. The role also includes assessing housing conditions, processing property licensing applications where required, and supporting the Council's work to improve standards within the private rented sector. Key Responsibilities Assess and process Disabled Facilities Grant (DFG) and Minor Adaptation Grant applications. Interpret recommendations provided by Occupational Therapists. Survey residential properties and prepare specifications, drawings and schedules of work. Monitor adaptation works to ensure quality, compliance and timely completion. Carry out financial means test assessments for grant applications. Assess housing conditions and management standards. Process property licence applications and undertake property inspections where required. Liaise with residents, contractors, architects, Occupational Therapists and internal teams. Take appropriate action to ensure compliance with relevant housing legislation. Maintain accurate records and provide excellent customer service throughout the grant process. To be successful in this role, you will have: Experience administering Disabled Facilities Grants (DFGs). Experience interpreting Occupational Therapist recommendations. Knowledge of the Housing Grants, Construction and Regeneration Act. Experience surveying residential properties and preparing specifications, drawings and schedules of work. If you have experience delivering Disabled Facilities Grants and managing home adaptation projects, we would love to hear from you. Apply today for immediate consideration. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Creative Support is a large and successful not-for-profit social care charity supporting over 6,000 adults nationally, and also a provider of social housing. This role is an opportunity to be a key part of our large finance team, with an interesting range of tasks and responsibilities, including data analysis, supplier portal oversight, and supporting the Team Manager with ongoing projects click apply for full job details