PURPOSE OF POST: To provide structured housing related support to tenants of Mind in Gwent Supported Housing, and floating tenancy support to people experiencing mental health difficulties. To act as keyworker providing practical and emotional support, advice, information and advocacy towards the goal of achieving greater independence in the community. To liaise with a range of statutory and voluntary professionals and organisations to maximise resources for the client. PRINCIPAL RESPONSIBILITIES: Deliver person-centred housing related intervention to clients which promotes their mental wellbeing and independence whilst supporting to progress toward a life without the need for support. To work with clients in a manner which promotes autonomy to assess their own needs and develop and create individual personal support and plans to achieve their identified goals. To network effectively with voluntary and statutory agencies to promote the needs of the clients. Working with clients so that they have the knowledge, understanding and skills to access services and support with the aim to improve their mental wellbeing and resilience. Provide support to clients in accessing benefits and housing-related assistance, when applicable, to enhance their income and housing opportunities. Stay informed about current Social Security policies and housing legislation, ensuring clients are referred to specialist advisors when necessary. Focus on client involvement ensuring that clients have their views heard and that the needs and wishes, individually and collectively, are respected in the services and support provided. Work as part of the Housing and Tenancy Support Team and the wider Mind in Gwent Team to develop and deliver activities that achieve positive outcomes for Mind in Gwent tenants or clients receiving tenancy support. Ensure all work is recorded and monitored to achieve outcomes and contribute to performance management on an individual, team and organisational basis. Ensure that anti-racism, equality and diversity are central to your work addressing disadvantage, inequalities, stigma and discrimination, making sure that you act to reach people from marginalised or disadvantaged groups and that the services you provide match their needs. Work in accordance with best practice, legal requirements, the policies of Mind in Gwent, and the policies prescribed by the funders and to contribute in the development of such policies. Support service development through researching models including, but not restricted to, good practice, sharing good practice guidelines, developing and leading on partnerships and initiating new services. To contribute to the work of other projects and teams of Mind in Gwent as when required or directed to provide cover or to develop new skills or take on new opportunities. A full job description can be found in the attachments. Interviews will be held on Monday 11th and Tuesday 12th May
Apr 23, 2026
Full time
PURPOSE OF POST: To provide structured housing related support to tenants of Mind in Gwent Supported Housing, and floating tenancy support to people experiencing mental health difficulties. To act as keyworker providing practical and emotional support, advice, information and advocacy towards the goal of achieving greater independence in the community. To liaise with a range of statutory and voluntary professionals and organisations to maximise resources for the client. PRINCIPAL RESPONSIBILITIES: Deliver person-centred housing related intervention to clients which promotes their mental wellbeing and independence whilst supporting to progress toward a life without the need for support. To work with clients in a manner which promotes autonomy to assess their own needs and develop and create individual personal support and plans to achieve their identified goals. To network effectively with voluntary and statutory agencies to promote the needs of the clients. Working with clients so that they have the knowledge, understanding and skills to access services and support with the aim to improve their mental wellbeing and resilience. Provide support to clients in accessing benefits and housing-related assistance, when applicable, to enhance their income and housing opportunities. Stay informed about current Social Security policies and housing legislation, ensuring clients are referred to specialist advisors when necessary. Focus on client involvement ensuring that clients have their views heard and that the needs and wishes, individually and collectively, are respected in the services and support provided. Work as part of the Housing and Tenancy Support Team and the wider Mind in Gwent Team to develop and deliver activities that achieve positive outcomes for Mind in Gwent tenants or clients receiving tenancy support. Ensure all work is recorded and monitored to achieve outcomes and contribute to performance management on an individual, team and organisational basis. Ensure that anti-racism, equality and diversity are central to your work addressing disadvantage, inequalities, stigma and discrimination, making sure that you act to reach people from marginalised or disadvantaged groups and that the services you provide match their needs. Work in accordance with best practice, legal requirements, the policies of Mind in Gwent, and the policies prescribed by the funders and to contribute in the development of such policies. Support service development through researching models including, but not restricted to, good practice, sharing good practice guidelines, developing and leading on partnerships and initiating new services. To contribute to the work of other projects and teams of Mind in Gwent as when required or directed to provide cover or to develop new skills or take on new opportunities. A full job description can be found in the attachments. Interviews will be held on Monday 11th and Tuesday 12th May
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Apr 23, 2026
Full time
Job Title: Property Services Planner/Scheduler Contract Type: Permanent Salary: £34,282.13 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London The difference you will make as a Property Services Planner/Scheduler As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time. About you Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI's, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specification Essential Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values e.g. customer first. Desirable Team working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management
Role: Reconnect+ Support Worker Based: Lewisham/New Cross Rate: £15.15ph PAYE or £19.50ph umb Start Date: ASAP Duration: Temp ongoing Hours: Mon Fri 9 am 5 pm Our client, a specialist charity, is recruiting for a Reconnect+ Support Worker to provide specialist person-centred support services to women with multiple needs, such as substance misuse issues and/or mental health issues, on release from prison. Synopsis of duties: Take responsibility for the effective day-to-day management and smooth operation of the project. Complete star needs assessments; draft, implement, and regularly review a trauma-informed, person-centred support and action plan to meet the individual needs of women referred to the project. Carry out thorough risk assessments in conjunction with the women and any other relevant agencies, implement person centred risk management plan and regular reviews. Carry out initial assessments of new referrals. Provide effective advice and advocacy services to ensure that women receive their statutory rights in respect of housing, benefits, etc. Ensure effective partnership working with other relevant agencies. Provide resettlement advice and support to women who have left the project. Develop and run group sessions/activities which meet the needs of the women and the aims of the project. Participate in the Out of Hours on-call rota as required. Ensure that women accessing the Project understand and comply with the Service User Agreement and the terms of their occupancy agreements. Housing management Monitor Rent accounts weekly, ensuring that rent and service charge collection is maximised, and arrears are minimised. Issue occupancy agreements and induct new service users into the service. Preparing rooms for residents as required Ensure that voids are actively managed and that empty rooms are let within the target timescales. Take appropriate action in respect of breaches of licence agreements in line with policy and in consultation with the manager. Carry out regular health and safety checks in line with policy. Ensure repairs are reported promptly, and work is completed within appropriate timescales, ensuring the continued provision of good quality housing, equipment, fixtures, furnishings, and fittings. Organise and facilitate night staff team meetings. Coordinate and oversee the night/weekend staffing rota. Ensure service user files, support plans and other written documents are accurately completed and clear, and that data is entered onto relevant computer/paper-based systems in a timely fashion. Provide accurate and timely information or data reports to the Deputy Manager as requested. Essential Requirements Experience of working/delivering support to women involved in the Criminal Justice System (CJS) Experienced in meeting the support needs of women and appropriately advocating on behalf of service users. Experience of working collaboratively with external agencies. Experience in creating and facilitating activities with a service user-led approach Enhanced Adult and Child DBS on the update service or dated within the last 12 months Supporting Futures Consulting acts as both an employer and an agency
Apr 23, 2026
Seasonal
Role: Reconnect+ Support Worker Based: Lewisham/New Cross Rate: £15.15ph PAYE or £19.50ph umb Start Date: ASAP Duration: Temp ongoing Hours: Mon Fri 9 am 5 pm Our client, a specialist charity, is recruiting for a Reconnect+ Support Worker to provide specialist person-centred support services to women with multiple needs, such as substance misuse issues and/or mental health issues, on release from prison. Synopsis of duties: Take responsibility for the effective day-to-day management and smooth operation of the project. Complete star needs assessments; draft, implement, and regularly review a trauma-informed, person-centred support and action plan to meet the individual needs of women referred to the project. Carry out thorough risk assessments in conjunction with the women and any other relevant agencies, implement person centred risk management plan and regular reviews. Carry out initial assessments of new referrals. Provide effective advice and advocacy services to ensure that women receive their statutory rights in respect of housing, benefits, etc. Ensure effective partnership working with other relevant agencies. Provide resettlement advice and support to women who have left the project. Develop and run group sessions/activities which meet the needs of the women and the aims of the project. Participate in the Out of Hours on-call rota as required. Ensure that women accessing the Project understand and comply with the Service User Agreement and the terms of their occupancy agreements. Housing management Monitor Rent accounts weekly, ensuring that rent and service charge collection is maximised, and arrears are minimised. Issue occupancy agreements and induct new service users into the service. Preparing rooms for residents as required Ensure that voids are actively managed and that empty rooms are let within the target timescales. Take appropriate action in respect of breaches of licence agreements in line with policy and in consultation with the manager. Carry out regular health and safety checks in line with policy. Ensure repairs are reported promptly, and work is completed within appropriate timescales, ensuring the continued provision of good quality housing, equipment, fixtures, furnishings, and fittings. Organise and facilitate night staff team meetings. Coordinate and oversee the night/weekend staffing rota. Ensure service user files, support plans and other written documents are accurately completed and clear, and that data is entered onto relevant computer/paper-based systems in a timely fashion. Provide accurate and timely information or data reports to the Deputy Manager as requested. Essential Requirements Experience of working/delivering support to women involved in the Criminal Justice System (CJS) Experienced in meeting the support needs of women and appropriately advocating on behalf of service users. Experience of working collaboratively with external agencies. Experience in creating and facilitating activities with a service user-led approach Enhanced Adult and Child DBS on the update service or dated within the last 12 months Supporting Futures Consulting acts as both an employer and an agency
Role: Resettlement Support Worker Salary: £28,860 - £32,550 per annum (including Outer London Weighting) Hours: 37.5 hours per week Duration: Permanent, subject to funding Location: Based in Brent with working across London boroughs of Brent, Harrow, Hounslow, Hillingdon, Richmond, Kingston & Ealing EACH is a growing charity providing a range of specialist services to individuals and families affected by domestic violence, mental health and alcohol and substance misuse issues. Our success and services are driven and delivered by a diverse staff and volunteer team, who are as passionate and committed as we are to meeting the needs of our local communities. As the Resettlement Worker, you will play a vital role in empowering and supporting women who have experienced violence against women and girls (VAWG), many of whom face additional vulnerabilities due to intersecting disadvantages. You will provide comprehensive and holistic support to women residing in the Moving Forward project's temporary accommodation, assisting them in their transition to stable and secure long-term housing. Your key duties include to: Building trusting relationships with women and understanding their individual needs and goals. Providing ongoing advocacy and support with housing applications, tenancy management, and accessing essential services. Connecting women with appropriate community resources and fostering social integration. Empowering women to develop independent living skills and build resilience. Collaborating with project staff and external partners to ensure a coordinated and effective approach to resettlement. You will need: Strong commitment to social justice and gender equality. Experience working with vulnerable populations, ideally women who have experienced VAWG. Excellent communication, interpersonal, and advocacy skills and the ability to work collaborative with counsellors and colleagues across the service and organisation. Cultural competency and the ability to build rapport with women from diverse backgrounds. Ability to work independently and collaboratively in a fast-paced environment. Ability to support peers to develop project activities and undertake outreach. Ability to speak a relevant community language (e.g. Pashto, Farsi, Gujarati, Arabic, Tamil) is desirable. Rewards and Benefits of Working for EACH: Competitive salaries with opportunities for career growth 25 days annual leave, plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6 Annual leave is calculated on pro-rata basis for part time staff 4% - 6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme Opportunities for continuous professional development Ringfenced personal training budget Flexible working hours subject to the needs of the service E-wallet benefit scheme Fully paid DBS check (Enhanced Level) Closing Date: 26/04/2026. Interviews on zoom or in person: 07/05/2026.
Apr 23, 2026
Full time
Role: Resettlement Support Worker Salary: £28,860 - £32,550 per annum (including Outer London Weighting) Hours: 37.5 hours per week Duration: Permanent, subject to funding Location: Based in Brent with working across London boroughs of Brent, Harrow, Hounslow, Hillingdon, Richmond, Kingston & Ealing EACH is a growing charity providing a range of specialist services to individuals and families affected by domestic violence, mental health and alcohol and substance misuse issues. Our success and services are driven and delivered by a diverse staff and volunteer team, who are as passionate and committed as we are to meeting the needs of our local communities. As the Resettlement Worker, you will play a vital role in empowering and supporting women who have experienced violence against women and girls (VAWG), many of whom face additional vulnerabilities due to intersecting disadvantages. You will provide comprehensive and holistic support to women residing in the Moving Forward project's temporary accommodation, assisting them in their transition to stable and secure long-term housing. Your key duties include to: Building trusting relationships with women and understanding their individual needs and goals. Providing ongoing advocacy and support with housing applications, tenancy management, and accessing essential services. Connecting women with appropriate community resources and fostering social integration. Empowering women to develop independent living skills and build resilience. Collaborating with project staff and external partners to ensure a coordinated and effective approach to resettlement. You will need: Strong commitment to social justice and gender equality. Experience working with vulnerable populations, ideally women who have experienced VAWG. Excellent communication, interpersonal, and advocacy skills and the ability to work collaborative with counsellors and colleagues across the service and organisation. Cultural competency and the ability to build rapport with women from diverse backgrounds. Ability to work independently and collaboratively in a fast-paced environment. Ability to support peers to develop project activities and undertake outreach. Ability to speak a relevant community language (e.g. Pashto, Farsi, Gujarati, Arabic, Tamil) is desirable. Rewards and Benefits of Working for EACH: Competitive salaries with opportunities for career growth 25 days annual leave, plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6 Annual leave is calculated on pro-rata basis for part time staff 4% - 6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme Opportunities for continuous professional development Ringfenced personal training budget Flexible working hours subject to the needs of the service E-wallet benefit scheme Fully paid DBS check (Enhanced Level) Closing Date: 26/04/2026. Interviews on zoom or in person: 07/05/2026.
Neighbourhood Housing Lead - East London E15 (Hybrid) Temporary - 12 weeks Starting Salary: £20.58 per hour - equivalent to £ 37,451 per annum Working Pattern: Monday - Friday - 09:00 - 17:00 Working Location: Newham East London Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role - As the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid licence and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. If you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity.
Apr 23, 2026
Seasonal
Neighbourhood Housing Lead - East London E15 (Hybrid) Temporary - 12 weeks Starting Salary: £20.58 per hour - equivalent to £ 37,451 per annum Working Pattern: Monday - Friday - 09:00 - 17:00 Working Location: Newham East London Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role - As the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid licence and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. If you are interested in this role and you have the necessary experience, please submit your most up to date CV and contact details to Steve or Kelly at Bastow Irwin Recruitment Ltd at your nearest opportunity.
Job Title: Contract Manager (Operations) Location: London (Hybrid working available; base at Clerkenwell) About the Role: We are seeking a highly capable Contract Manager (Operations) to strengthen the management, governance, and optimisation of operational contracts within a large, values-driven organisation. This is a high-impact role offering autonomy, visibility, and influence across a diverse housing portfolio. Reporting to the Head of Commercial Operations, you will lead the development and ongoing management of a robust contract management framework. This includes student, keyworker, market rent, co-operative, and short-life accommodation contracts. Your role will ensure contractual arrangements are effectively governed, performance-driven, and aligned with strategic objectives, while mitigating contractual, financial, legal, and reputational risks. As a trusted subject-matter expert, you will work closely with internal teams and external partners to embed clarity, accountability, and compliance. The role focuses on assurance and insight, including performance monitoring, audits, risk management, and evidence-based reporting to senior leaders and the Board. This position is ideal for someone comfortable operating in complex environments, leading through influence, and supporting executive-level decision-making while upholding core values of honesty, efficiency, accountability, respect, and trust. Key Responsibilities: Develop, implement, and maintain a comprehensive contract management framework for leases, management agreements, SLAs, and related contracts. Establish and operate governance and assurance structures for contractual performance, compliance, and risk. Provide expert guidance on contractual obligations to colleagues. Conduct audits and reviews to ensure compliance with legislation, regulation, and internal policies. Monitor provider performance against KPIs, service standards, and statutory requirements. Identify and address contractual and operational risks, leading corrective action plans. Manage relationships with partners, providers, local authorities, and internal stakeholders. Investigate and resolve contractual breaches, escalating where necessary. Lead contract variations, change control, and change-in-law activities, ensuring impacts are documented. Produce high-quality reports and insights for senior management, committees, and the Board. Drive continuous improvement in contract management processes, systems, and reporting. Requirements: Proven experience as a contract or governance professional, managing complex contractual arrangements. Strong assurance, compliance, and performance management capabilities. Ability to interpret contractual requirements and translate them into practical oversight. Analytical, influential, and credible, with the ability to challenge constructively and drive accountability. Comfortable leading without formal authority and working with multiple stakeholders. Experience in risk management, audits, and performance reporting. Ability to produce clear, evidence-based reports for senior leadership. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Apr 23, 2026
Contractor
Job Title: Contract Manager (Operations) Location: London (Hybrid working available; base at Clerkenwell) About the Role: We are seeking a highly capable Contract Manager (Operations) to strengthen the management, governance, and optimisation of operational contracts within a large, values-driven organisation. This is a high-impact role offering autonomy, visibility, and influence across a diverse housing portfolio. Reporting to the Head of Commercial Operations, you will lead the development and ongoing management of a robust contract management framework. This includes student, keyworker, market rent, co-operative, and short-life accommodation contracts. Your role will ensure contractual arrangements are effectively governed, performance-driven, and aligned with strategic objectives, while mitigating contractual, financial, legal, and reputational risks. As a trusted subject-matter expert, you will work closely with internal teams and external partners to embed clarity, accountability, and compliance. The role focuses on assurance and insight, including performance monitoring, audits, risk management, and evidence-based reporting to senior leaders and the Board. This position is ideal for someone comfortable operating in complex environments, leading through influence, and supporting executive-level decision-making while upholding core values of honesty, efficiency, accountability, respect, and trust. Key Responsibilities: Develop, implement, and maintain a comprehensive contract management framework for leases, management agreements, SLAs, and related contracts. Establish and operate governance and assurance structures for contractual performance, compliance, and risk. Provide expert guidance on contractual obligations to colleagues. Conduct audits and reviews to ensure compliance with legislation, regulation, and internal policies. Monitor provider performance against KPIs, service standards, and statutory requirements. Identify and address contractual and operational risks, leading corrective action plans. Manage relationships with partners, providers, local authorities, and internal stakeholders. Investigate and resolve contractual breaches, escalating where necessary. Lead contract variations, change control, and change-in-law activities, ensuring impacts are documented. Produce high-quality reports and insights for senior management, committees, and the Board. Drive continuous improvement in contract management processes, systems, and reporting. Requirements: Proven experience as a contract or governance professional, managing complex contractual arrangements. Strong assurance, compliance, and performance management capabilities. Ability to interpret contractual requirements and translate them into practical oversight. Analytical, influential, and credible, with the ability to challenge constructively and drive accountability. Comfortable leading without formal authority and working with multiple stakeholders. Experience in risk management, audits, and performance reporting. Ability to produce clear, evidence-based reports for senior leadership. If this sounds suitable for you, or someone you know, please send an updated copy of your CV to Sean Cloherty at Elevate Projects so we can discuss further.
Operations Manager Location: Wrexham Hours: Monday to Friday (office hours, must be flexiblity to work outside of these hours at times) Salary: £40,000 + overtime available Join our client in Wrexham as a Operational Leader We're looking for a confident, driven, and experienced Warehouse Operations Manager to take full ownership across various shifts with team performance within a fast-paced cold store and logistics environment. This is an opportunity for someone who thrives on responsibility, leads with authority, and can balance hands-on involvement with strategic oversight. You will be the operational presence on either days, afternoons or nights , ensuring safe, smooth, and high-quality running of the site, while acting as the key link between the night shift teams and the Site Manager. What You'll Be Responsible For Operational Leadership Take full accountability for warehouse operations. Lead and support Cold Store Operators across multiple shift patterns. Provide strong leadership presence on the warehouse floor. Ensure smooth workflow, performance, safety and accuracy. Act as an Onsite Manager, reporting directly to the Site Manager. Hands-on support when required (Counterbalance/Reach licences advantageous). Customer Experience Work closely with Customer Service and Admin teams. Resolve issues quickly and professionally. Maintain excellent service levels for key customers. Attend customer performance reviews where required. Quality, Safety & Culture Champion outstanding health & safety standards. Ensure compliance with food safety, temperature controls, and high-bay processes. Promote a safe, positive, and quality-driven culture across the shift. Support LEAN, continuous improvement and 5S initiatives. Operational Expertise Experience of logistics, warehousing, or cold store operations. Understanding of blast freezing, crystallisation, and food safety (preferred). Ability to balance operational oversight with strategic decision-making. People Management Lead, support, and mentor night-shift teams. Manage absences, performance, welfare and development. Ensure the Night Supervisor is supported and performing effectively. Promote progression, discipline, and a productive team culture. Systems & Reporting Confident using Microsoft Office and warehouse management systems. Provide accurate reporting to the Site Manager. Support site improvement plans and operational projects. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 23, 2026
Full time
Operations Manager Location: Wrexham Hours: Monday to Friday (office hours, must be flexiblity to work outside of these hours at times) Salary: £40,000 + overtime available Join our client in Wrexham as a Operational Leader We're looking for a confident, driven, and experienced Warehouse Operations Manager to take full ownership across various shifts with team performance within a fast-paced cold store and logistics environment. This is an opportunity for someone who thrives on responsibility, leads with authority, and can balance hands-on involvement with strategic oversight. You will be the operational presence on either days, afternoons or nights , ensuring safe, smooth, and high-quality running of the site, while acting as the key link between the night shift teams and the Site Manager. What You'll Be Responsible For Operational Leadership Take full accountability for warehouse operations. Lead and support Cold Store Operators across multiple shift patterns. Provide strong leadership presence on the warehouse floor. Ensure smooth workflow, performance, safety and accuracy. Act as an Onsite Manager, reporting directly to the Site Manager. Hands-on support when required (Counterbalance/Reach licences advantageous). Customer Experience Work closely with Customer Service and Admin teams. Resolve issues quickly and professionally. Maintain excellent service levels for key customers. Attend customer performance reviews where required. Quality, Safety & Culture Champion outstanding health & safety standards. Ensure compliance with food safety, temperature controls, and high-bay processes. Promote a safe, positive, and quality-driven culture across the shift. Support LEAN, continuous improvement and 5S initiatives. Operational Expertise Experience of logistics, warehousing, or cold store operations. Understanding of blast freezing, crystallisation, and food safety (preferred). Ability to balance operational oversight with strategic decision-making. People Management Lead, support, and mentor night-shift teams. Manage absences, performance, welfare and development. Ensure the Night Supervisor is supported and performing effectively. Promote progression, discipline, and a productive team culture. Systems & Reporting Confident using Microsoft Office and warehouse management systems. Provide accurate reporting to the Site Manager. Support site improvement plans and operational projects. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Manufacturing Logistics Services Analyst required for long term contract based out of Stevenage (preferred) or Bolton Skills required; Experience in Manufacturing Logistics, Supply chain or Operations environment Exposure to ERP systems (SAP experience preferred, S/4HANA exposure advantageous) Strong analytical and problem-solving skills Experience supporting large-scale transformation or system implementation projects Ability to document processes and manage data-related tasks Prior involvement in SAP S/4HANA projects or ERP upgrades Prior involvement in SAP S/4HANA Logistics modules; EWM, TM Understanding of Manufacturing Logistics processes (eg inventory management, warehousing, production supply) Experience with data migration or data governance activities Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 23, 2026
Contractor
Manufacturing Logistics Services Analyst required for long term contract based out of Stevenage (preferred) or Bolton Skills required; Experience in Manufacturing Logistics, Supply chain or Operations environment Exposure to ERP systems (SAP experience preferred, S/4HANA exposure advantageous) Strong analytical and problem-solving skills Experience supporting large-scale transformation or system implementation projects Ability to document processes and manage data-related tasks Prior involvement in SAP S/4HANA projects or ERP upgrades Prior involvement in SAP S/4HANA Logistics modules; EWM, TM Understanding of Manufacturing Logistics processes (eg inventory management, warehousing, production supply) Experience with data migration or data governance activities Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
The starting salary for this position is £33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 23, 2026
Full time
The starting salary for this position is £33,552 per annum for 36 hours per week. We are excited to be recruiting a PDP Transport Development Planning Officer to join our fantastic team, based at Victoria Gate in Woking. This is a Professional Development Programme (PDP) position in our Environment and Planning directorate. The position provides a formal career development opportunity supported by a comprehensive training and development offer. This position has a grade span ranging between PS7 - PS9 (£33,552 - £45,135) which you will have the opportunity to progress through. The role is suitable for entry-level candidates with a relevant degree or candidates with some experience working in a related field. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role An exciting opportunity has arisen within our Transport Development Planning Team. As a Transport Development Planning Officer (PDP) you will be responsible for advising Local Planning Authorities on the transport impacts of development proposals in a diverse and varied region, joining the County at a particularly exciting time. You will have specific regard to promoting sustainable development, maintaining, and improving road safety, minimising traffic generation and maximising the shift towards sustainable travel modes within the framework of transport and land use planning policy and guidance. Surrey County Council is the Highway Authority for roads within the county. The Transport Development Planning team is responsible for assessing the impact of development proposals on the roads and transport networks in the area. We provide recommendations to the county's Planning Authorities to help improve and preserve the safety and sustainability of travel in the area as new developments are delivered. Our team considers over 3500 planning applications each year, ranging from small residential proposals to large urban extensions, new or expanded schools, and new commercial or retail units. Personal development and progression plays a big part in the ethos of the Transport Development Planning Team and Surrey County Council as a whole. You will be part of a large enthusiastic team who will support your development to help further your career in transport planning. The Professional Development Programme is an ideal way to kickstart your career in Transport Planning and will provide you with a structured framework to learn and to progress through the pay grades to match your growing depth of experience and knowledge. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align withour behaviours: Degree in a relevant subject - geography, town planning, civil engineering, transportation planning, or equivalent; OR equivalent transport planning experience Good written and verbal communication, and negotiation skills Skilled in the use of IT (including proficiency in Word and Excel) You are a team player, flexible, adaptable, and able to work under pressure Interest and any knowledge of relevant highway and planning technical matters To apply, we request that you submit a CV and you will be asked the following 4 questions: Please describe your qualifications and/or relevant experience in transport planning or a related field (e.g. geography, town planning, civil engineering, transportation planning). If you do not hold a relevant degree, outline the relevant experience you have and how it relates to this role. You may also include any interest or knowledge you have in highway or planning-related matters. Give an example of a time when you used your written and/or verbal communication skills to explain technical information or negotiate with others (such as colleagues, stakeholders, or the public). What was the outcome? Tell us about a planning or transport policy, guidance document, or development proposal you have read that interested you. What did you take from it, and why did it stand out to you? Please provide an example of a time you worked effectively as part of a team while managing competing priorities or deadlines. How did you organise your work, support others, and ensure a successful outcome? Surrey has both urban and rural areas and workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. This job advert closes at 23:59 on 10/05/2026 with interviews to follow on 20th May at Victoria Gate, Woking. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
We are recruiting proactive, motivated, and professional Support Workers to provide person centred support at our Rugby supported living service on a relief basis. Lanchester Court in Rugby, Warwickshire is an exciting supported living complex for 16 residents, consisting of a mixture of self-contained, bungalows, and town-houses flats within walking distance of Rugby town centre. This is a fresh approach to supporting people in their own tenancies - this innovatively designed Housing with Care and Support service delivers a modern, comfortable and safe environment for people to thrive within. You will be supporting service users with a vast range of support needs. These can include mental health needs, physical disabilities, alcohol and substance misuse, autism, brain injuries, epilepsy, visual and hearing impairments and learning disabilities. You will be supporting the tenants to maximise their sense of wellbeing and independence through tailored, ongoing care and support. You will work to make a positive difference in the tenants' lives and promote their independence at every step, whilst enabling them to enjoy a fulfilling and valued life. You will enjoy inspiring the people we support to enjoy opportunities for personal development and engagement within their local communities. Twelve months experience is essential. You will be paid on a weekly basis. As a Creative Support Bank Staff member, you will have access to our free app, which allows you to pick up shifts in any area of the country and provides information on the service, including directions. Vacancy Reference Number: 93126 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Apr 23, 2026
Seasonal
We are recruiting proactive, motivated, and professional Support Workers to provide person centred support at our Rugby supported living service on a relief basis. Lanchester Court in Rugby, Warwickshire is an exciting supported living complex for 16 residents, consisting of a mixture of self-contained, bungalows, and town-houses flats within walking distance of Rugby town centre. This is a fresh approach to supporting people in their own tenancies - this innovatively designed Housing with Care and Support service delivers a modern, comfortable and safe environment for people to thrive within. You will be supporting service users with a vast range of support needs. These can include mental health needs, physical disabilities, alcohol and substance misuse, autism, brain injuries, epilepsy, visual and hearing impairments and learning disabilities. You will be supporting the tenants to maximise their sense of wellbeing and independence through tailored, ongoing care and support. You will work to make a positive difference in the tenants' lives and promote their independence at every step, whilst enabling them to enjoy a fulfilling and valued life. You will enjoy inspiring the people we support to enjoy opportunities for personal development and engagement within their local communities. Twelve months experience is essential. You will be paid on a weekly basis. As a Creative Support Bank Staff member, you will have access to our free app, which allows you to pick up shifts in any area of the country and provides information on the service, including directions. Vacancy Reference Number: 93126 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Job Title: Family Support Worker, EACH BME and Migrant Women Family Support Service (Domestic Violence and Abuse). Salary: £29,500 - £33,186 per annum (Inclusive of Outer London Weighting). Hours: 37.5 hours per week. Duration: Permanent (subject to performance and continued funding). Location: The post will be based at EACH Ealing but will be required to work off- site, remotely and any of EACH's offices based on the needs of the service. (This post is restricted to women under Schedule 9, Part 1 of the Equality Act 2010.) EACH Counselling and Support is a growing organisation, with 50+ staff and volunteers, and presence in 10 London Boroughs. We provide a wide range of services (therapeutic and nontherapeutic) around our core strands of Mental Health, Domestic Abuse and Substance Misuse. We are currently recruiting 3 x Family Support Workers to join our BME and Migrant Women Family Support Service. One of these posts will be a specialist role focusing on supporting women with No Recourse to Public Funds (NRPF), requiring additional knowledge of immigration-related issues, access to accommodation pathways, and complex risk management. The Family Support Worker will be a key role ensuring delivery and performance of EACH's non-therapeutic family services. This is a full-time role, 37.5 hours per week, mainly based in our offices in West Ealing and occasion travel to sites in Brent, Harrow, Hillingdon and Hounslow. This post is permanent subject to continuous funding and performance. You will: Provide practical, emotional and advocacy support to women and families affected by domestic abuse Work alongside survivors to develop and deliver safety-focused, strengths-based support plans. Offer direct, one-to-one and family-based interventions to promote stability, confidence and independence. Support engagement with housing, legal, health, education and community services. Contribute to safeguarding, risk assessment and multi-agency planning. You will need: Experience working with women and/or families affected by domestic abuse, sexual violence or exploitation. A strong understanding of trauma-informed, survivor-centred and empowerment-based practice. Knowledge of safeguarding, risk assessment and safety planning in a VAWG context. Ability to engage sensitively with individuals who may be fearful, isolated or marginalised. Good organisational, recording and communication skills. Rewards and Benefits of Working for EACH: Competitive salaries with opportunities for career growth 25 days annual leave Plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6 4% -6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme Opportunities for continuous professional development Ringfenced personal training budget Flexible working hours subject to the needs of the service E-wallet benefit scheme Fully paid DBS check (Enhanced Level) Deadline for applications: 27th April 2026 at 10:00am. Interviews: In person, Ealing main office 06 May 2026. All Applicants must complete the application form, to be submitted by email. CVs will NOT be accepted.
Apr 23, 2026
Full time
Job Title: Family Support Worker, EACH BME and Migrant Women Family Support Service (Domestic Violence and Abuse). Salary: £29,500 - £33,186 per annum (Inclusive of Outer London Weighting). Hours: 37.5 hours per week. Duration: Permanent (subject to performance and continued funding). Location: The post will be based at EACH Ealing but will be required to work off- site, remotely and any of EACH's offices based on the needs of the service. (This post is restricted to women under Schedule 9, Part 1 of the Equality Act 2010.) EACH Counselling and Support is a growing organisation, with 50+ staff and volunteers, and presence in 10 London Boroughs. We provide a wide range of services (therapeutic and nontherapeutic) around our core strands of Mental Health, Domestic Abuse and Substance Misuse. We are currently recruiting 3 x Family Support Workers to join our BME and Migrant Women Family Support Service. One of these posts will be a specialist role focusing on supporting women with No Recourse to Public Funds (NRPF), requiring additional knowledge of immigration-related issues, access to accommodation pathways, and complex risk management. The Family Support Worker will be a key role ensuring delivery and performance of EACH's non-therapeutic family services. This is a full-time role, 37.5 hours per week, mainly based in our offices in West Ealing and occasion travel to sites in Brent, Harrow, Hillingdon and Hounslow. This post is permanent subject to continuous funding and performance. You will: Provide practical, emotional and advocacy support to women and families affected by domestic abuse Work alongside survivors to develop and deliver safety-focused, strengths-based support plans. Offer direct, one-to-one and family-based interventions to promote stability, confidence and independence. Support engagement with housing, legal, health, education and community services. Contribute to safeguarding, risk assessment and multi-agency planning. You will need: Experience working with women and/or families affected by domestic abuse, sexual violence or exploitation. A strong understanding of trauma-informed, survivor-centred and empowerment-based practice. Knowledge of safeguarding, risk assessment and safety planning in a VAWG context. Ability to engage sensitively with individuals who may be fearful, isolated or marginalised. Good organisational, recording and communication skills. Rewards and Benefits of Working for EACH: Competitive salaries with opportunities for career growth 25 days annual leave Plus statutory holidays with stepped increase in annual leave after year 2 to year 6 rising 1 day each year from 25 to 30 days in year 6 4% -6% employers pension contributions Up to 5 days study leave after 1 year in service Staff recognition award scheme Opportunities for continuous professional development Ringfenced personal training budget Flexible working hours subject to the needs of the service E-wallet benefit scheme Fully paid DBS check (Enhanced Level) Deadline for applications: 27th April 2026 at 10:00am. Interviews: In person, Ealing main office 06 May 2026. All Applicants must complete the application form, to be submitted by email. CVs will NOT be accepted.
Your new company You will be working for a social housing organisation in Manchester Your new role As a Building Surveyor you join the Complex Repairs & Maintenance team on a permanent basis. The successful candidate will be based at the Manchester office, with travel required across the region.The purpose of this role is to assess and deliver bespoke projects providing technical advice, support and property evaluation on the condition and delivery / investment requirements of the property portfolio within the Group. This is a fast-paced role, with reactive assessments and action necessary. Stock Sustainability Effectively contribute towards stock sustainability, option appraisal of stock and delivery options, including any associated regeneration initiatives. Project Management Taking account of long-term maintenance needs, develop and project manage bespoke investment/refurbishment projects through appraisal in conjunction with other directorates across the business providing commercial solutions to address poor performing assets. Surveys and Project Appraisal Undertake high quality dilapidation/diagnostic building surveys across the Group providing detailed project appraisals and technical advice and support on property condition and investment requirements. Validate identified investment requirements and ensure investment is in line with the Asset Management Strategy. Investment Planning Support the investment programme assessing compatibility with the neighbourhood plan, in line with the organisation's and Regulatory standards, including the development of comprehensive detailed specifications that will ensure effective delivery whilst working in collaboration with Landlord Compliance, Capital Delivery and Repairs and Maintenance Teams considering whole life maintenance, and innovative solutions where applicable. Health and Safety Be responsible for health and safety and compliance with legislative requirements including CDM for all Major Works Projects activities across the Group and support the wider directorate in knowledge and expertise. What you'll need to succeed Skills & ExperienceEssential Demonstrable knowledge of building construction, building standards, planning regulations, regulatory standards, and leasehold legislation (including Awaab's Law). Commercial understanding and experience of value for money drivers in construction with delivery of bespoke investment programmes. Detailed knowledge of construction specifications, contracts and their effective management. Knowledge of project financial valuation and evaluation, performance assessment and budget management. Experience of performing the role of 'principal designer' and knowledge of the requirements of CDM. Self-motivated, organised and ability to work autonomously Experience managing relationships with internal and external stakeholders. A Full UK Driving Licence and access to your own car. Desirable Previous experience of managing similar projects. IT skills - Microsoft office and Auto CAD com. Qualifications Essential Building related Degree or equivalent qualification/ building related specialism. What you'll get in return Salary £47,500 per annum 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family.Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 23, 2026
Full time
Your new company You will be working for a social housing organisation in Manchester Your new role As a Building Surveyor you join the Complex Repairs & Maintenance team on a permanent basis. The successful candidate will be based at the Manchester office, with travel required across the region.The purpose of this role is to assess and deliver bespoke projects providing technical advice, support and property evaluation on the condition and delivery / investment requirements of the property portfolio within the Group. This is a fast-paced role, with reactive assessments and action necessary. Stock Sustainability Effectively contribute towards stock sustainability, option appraisal of stock and delivery options, including any associated regeneration initiatives. Project Management Taking account of long-term maintenance needs, develop and project manage bespoke investment/refurbishment projects through appraisal in conjunction with other directorates across the business providing commercial solutions to address poor performing assets. Surveys and Project Appraisal Undertake high quality dilapidation/diagnostic building surveys across the Group providing detailed project appraisals and technical advice and support on property condition and investment requirements. Validate identified investment requirements and ensure investment is in line with the Asset Management Strategy. Investment Planning Support the investment programme assessing compatibility with the neighbourhood plan, in line with the organisation's and Regulatory standards, including the development of comprehensive detailed specifications that will ensure effective delivery whilst working in collaboration with Landlord Compliance, Capital Delivery and Repairs and Maintenance Teams considering whole life maintenance, and innovative solutions where applicable. Health and Safety Be responsible for health and safety and compliance with legislative requirements including CDM for all Major Works Projects activities across the Group and support the wider directorate in knowledge and expertise. What you'll need to succeed Skills & ExperienceEssential Demonstrable knowledge of building construction, building standards, planning regulations, regulatory standards, and leasehold legislation (including Awaab's Law). Commercial understanding and experience of value for money drivers in construction with delivery of bespoke investment programmes. Detailed knowledge of construction specifications, contracts and their effective management. Knowledge of project financial valuation and evaluation, performance assessment and budget management. Experience of performing the role of 'principal designer' and knowledge of the requirements of CDM. Self-motivated, organised and ability to work autonomously Experience managing relationships with internal and external stakeholders. A Full UK Driving Licence and access to your own car. Desirable Previous experience of managing similar projects. IT skills - Microsoft office and Auto CAD com. Qualifications Essential Building related Degree or equivalent qualification/ building related specialism. What you'll get in return Salary £47,500 per annum 32 days annual leave plus bank holidays Opportunity to further increase annual leave with service or through the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%). A great flexible working environment, with a range of family friendly policies. Simply Health cash plan with financial benefits and the option to extend to your family.Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the 'Learning for life' scheme. Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Drug & Alcohol Recovery Coordinator - Southend-on-Sea Location: Southend on sea Salary : £24,479 - £26,000 DOE About The Role Do you want to make a real difference in your local community? We re looking for a motivated and compassionate Drug & Alcohol Recovery Worker to join our integrated healthcare team in Southend-on-Sea, supporting adults affected by drug and alcohol use. You ll deliver client-centred psychosocial interventions, using both harm reduction and abstinence-based approaches, tailored to individual needs. This is a varied, hands-on role where collaboration and outcomes really matter. What you ll be doing: Managing a caseload of adults with drug and/or alcohol needs Assessing, care planning and delivering structured 1:1 and group interventions Providing practical harm reduction advice and guidance Delivering structured treatment programmes to support recovery Working closely with partner agencies including Housing, Employment, Healthcare, Probation and CRCs Contributing to performance targets and outcome measurement set by Forward and local commissioners What we re looking for: A flexible, person-centred approach to recovery support Strong partnership working skills and a collaborative mindset Willingness to work occasional evenings/weekends (with reasonable notice) to ensure continuity of care If you re passionate about recovery and want to support people to move forward in Southend-on-Sea, we d love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Apr 23, 2026
Full time
Drug & Alcohol Recovery Coordinator - Southend-on-Sea Location: Southend on sea Salary : £24,479 - £26,000 DOE About The Role Do you want to make a real difference in your local community? We re looking for a motivated and compassionate Drug & Alcohol Recovery Worker to join our integrated healthcare team in Southend-on-Sea, supporting adults affected by drug and alcohol use. You ll deliver client-centred psychosocial interventions, using both harm reduction and abstinence-based approaches, tailored to individual needs. This is a varied, hands-on role where collaboration and outcomes really matter. What you ll be doing: Managing a caseload of adults with drug and/or alcohol needs Assessing, care planning and delivering structured 1:1 and group interventions Providing practical harm reduction advice and guidance Delivering structured treatment programmes to support recovery Working closely with partner agencies including Housing, Employment, Healthcare, Probation and CRCs Contributing to performance targets and outcome measurement set by Forward and local commissioners What we re looking for: A flexible, person-centred approach to recovery support Strong partnership working skills and a collaborative mindset Willingness to work occasional evenings/weekends (with reasonable notice) to ensure continuity of care If you re passionate about recovery and want to support people to move forward in Southend-on-Sea, we d love to hear from you. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire , Luton and Milton Keynes , and our aim is to make sure that no-one has to face a mental health problem alone. Title: Blended Team Service Manager Post no: 659 Working base: Biggleswade CMHT (Community Mental Health Teams) SG18 Area covered: Bedfordshire, Luton Contract type: Permanent Hours: 37 hours per week, Monday Friday Salary: £29,355.00 per annum About the Service and the Role This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions. This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes. Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services. Key Responsibilities and Service Delivery Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK s and blended team model and contract requirements. Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working. Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies. Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks. To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources. Enable people to access community resources which may include accompanying them. Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance. Take a holistic approach, based on the individuals priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities. To work as part of an integrated team to ensure the best outcomes for each person accessing the service. Maintain an effective workforce for the service in line with Mind BLMK s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers). Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK s policies, procedures and guidance. The successful candidate will have experience of managing diverse staff resources, multi-agency working, 2 years experience working with people with mental health and managing remote teams. Level 3 Social Care (or equivalent) and Management and Leadership qualifications are desirable. Entitlements/benefits: 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata) Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%) Health Plan with a wide variety of benefits Discounts available through Blue Light Card & Tickets for Good In-house and external Learning and Development as appropriate for the role. Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working) If you have a passion for working in mental health and possess the required skills, we would love to hear from you. Closedown: 5pm on Friday 8th May 2026 Please note: We reserve the right to close this advert early if enough suitable applicants apply Start date: ASAP Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008. Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check. No agencies please.
Apr 23, 2026
Full time
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire , Luton and Milton Keynes , and our aim is to make sure that no-one has to face a mental health problem alone. Title: Blended Team Service Manager Post no: 659 Working base: Biggleswade CMHT (Community Mental Health Teams) SG18 Area covered: Bedfordshire, Luton Contract type: Permanent Hours: 37 hours per week, Monday Friday Salary: £29,355.00 per annum About the Service and the Role This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions. This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes. Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services. Key Responsibilities and Service Delivery Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK s and blended team model and contract requirements. Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working. Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies. Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks. To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources. Enable people to access community resources which may include accompanying them. Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance. Take a holistic approach, based on the individuals priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities. To work as part of an integrated team to ensure the best outcomes for each person accessing the service. Maintain an effective workforce for the service in line with Mind BLMK s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers). Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK s policies, procedures and guidance. The successful candidate will have experience of managing diverse staff resources, multi-agency working, 2 years experience working with people with mental health and managing remote teams. Level 3 Social Care (or equivalent) and Management and Leadership qualifications are desirable. Entitlements/benefits: 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata) Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%) Health Plan with a wide variety of benefits Discounts available through Blue Light Card & Tickets for Good In-house and external Learning and Development as appropriate for the role. Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working) If you have a passion for working in mental health and possess the required skills, we would love to hear from you. Closedown: 5pm on Friday 8th May 2026 Please note: We reserve the right to close this advert early if enough suitable applicants apply Start date: ASAP Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008. Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check. No agencies please.
New Beginnings Brent is a full integrated community drugs and alcohol service for adults. The service provides psychosocial and pharmacological treatment, in partnership with CNWL (Central and North West London NHS Foundation Trust). The service also has an outreach team, including a dedicated sex worker project. About the role As a Volunteer Homeless Outreach Practitioner you will: Support our Assessment and Engagement Team to engage people who are rough sleeping, at risk of homelessness, or living in insecure accommodation. Assist staff in delivering compassionate, person-centred support on the street and in the community, helping individuals feel heard, included, and connected to services. Support staff during street outreach sessions, including engaging individuals, offering a welcoming presence, and helping build trust and rapport. Assist with practical support such as providing information, basic harm-reduction messages (under staff supervision), or signposting to local services. Help reconnect individuals to treatment, housing, and wellbeing services. Work alongside our practitioners to identify immediate needs and communicate relevant information back to the team. Help staff to encourage people to access recovery activities, community resources, and mutual-aid groups. Contribute to a safe and trauma-informed environment during outreach and engagement. Assist with recording basic information and updates, following staff guidance and confidentiality procedures. Promote dignity, respect, and inclusion for people who are rough sleeping or experiencing homelessness. Contribute to creating safe, non-judgmental interactions and help the team encourage people to access recovery, wellbeing, and housing pathways. What skills do I need? The role would be ideal for someone looking to develop their experience in the drug and alcohol field. While some knowledge of the sector is desirable, we are specifically looking for people who have a passion for the work that we do. A positive attitude and the desire to learn are essential, along with a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol. What Via can offer you When you begin volunteering you will be allocated a volunteer supervisor who will act as your main point of contact in your service. They will provide you with ongoing support and supervision and will work closely with you throughout your time at Via. There is also a central volunteer services team that will support you while you are on placement. In addition, you can expect: A full induction to your role and continuous local training Access to central staff training opportunities Regular supervision Reimbursement of reasonable travel expenses and lunch expenses Interested? Find out more about our Brent service . Check out our FAQs . Download our Volunteer Application Form . Download our Volunteer Equal Opportunities Form .
Apr 23, 2026
Full time
New Beginnings Brent is a full integrated community drugs and alcohol service for adults. The service provides psychosocial and pharmacological treatment, in partnership with CNWL (Central and North West London NHS Foundation Trust). The service also has an outreach team, including a dedicated sex worker project. About the role As a Volunteer Homeless Outreach Practitioner you will: Support our Assessment and Engagement Team to engage people who are rough sleeping, at risk of homelessness, or living in insecure accommodation. Assist staff in delivering compassionate, person-centred support on the street and in the community, helping individuals feel heard, included, and connected to services. Support staff during street outreach sessions, including engaging individuals, offering a welcoming presence, and helping build trust and rapport. Assist with practical support such as providing information, basic harm-reduction messages (under staff supervision), or signposting to local services. Help reconnect individuals to treatment, housing, and wellbeing services. Work alongside our practitioners to identify immediate needs and communicate relevant information back to the team. Help staff to encourage people to access recovery activities, community resources, and mutual-aid groups. Contribute to a safe and trauma-informed environment during outreach and engagement. Assist with recording basic information and updates, following staff guidance and confidentiality procedures. Promote dignity, respect, and inclusion for people who are rough sleeping or experiencing homelessness. Contribute to creating safe, non-judgmental interactions and help the team encourage people to access recovery, wellbeing, and housing pathways. What skills do I need? The role would be ideal for someone looking to develop their experience in the drug and alcohol field. While some knowledge of the sector is desirable, we are specifically looking for people who have a passion for the work that we do. A positive attitude and the desire to learn are essential, along with a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol. What Via can offer you When you begin volunteering you will be allocated a volunteer supervisor who will act as your main point of contact in your service. They will provide you with ongoing support and supervision and will work closely with you throughout your time at Via. There is also a central volunteer services team that will support you while you are on placement. In addition, you can expect: A full induction to your role and continuous local training Access to central staff training opportunities Regular supervision Reimbursement of reasonable travel expenses and lunch expenses Interested? Find out more about our Brent service . Check out our FAQs . Download our Volunteer Application Form . Download our Volunteer Equal Opportunities Form .
Harris Hill is delighted to be partnering with a membership organisation in their search for a Caseworker on a 12-month FTC. Location: Cannon Street (3 days office /2 day remote) Contract: 12 months commencing May 2026. 21-28 hours. Salary: £36,000-£38,000 pa pro rata Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance. This organisation has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship - helping them find stability and hope during difficult times. You'll join a warm, motivated team of eight colleagues who are passionate about making a difference. About You You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently. Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care. Key Responsibilities • Assess applications against eligibility criteria and grant-making policies • Conduct needs assessments via phone/video calls and review ongoing cases • Analyse financial information and make recommendations for support • Prepare reports and recommendations for Grants Committee consideration • Provide guidance on benefits, housing, debt, employment, and other support • Signpost beneficiaries to relevant organisations and partner services • Maintain detailed, accurate records and ensure data confidentiality • Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards Essential Skills & Experience • Experience as a Caseworker or Grants Officer supporting individuals • Up-to-date knowledge of UK state benefits • Understanding of financial hardship and relevant support services • Ability to manage complex caseloads and adapt to changing priorities • Strong digital skills, including Microsoft 365 and case management systems • Excellent communication, written, interpersonal, and analytical skills • Empathy, high emotional intelligence, and sound decision-making • Team player with attention to detail and accuracy Join this small, friendly team and make an impact where it truly matters - supporting people when they need it most. For more information, please send your CV to Lizzy Clark at Harris Hill via the apply button. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Apr 23, 2026
Full time
Harris Hill is delighted to be partnering with a membership organisation in their search for a Caseworker on a 12-month FTC. Location: Cannon Street (3 days office /2 day remote) Contract: 12 months commencing May 2026. 21-28 hours. Salary: £36,000-£38,000 pa pro rata Benefits: Generous pension entitlement (20% of base salary), plus permanent health/income protection insurance and life assurance. This organisation has been supporting those working in the insurance profession for over 120 years. They provide financial and practical assistance to people facing hardship - helping them find stability and hope during difficult times. You'll join a warm, motivated team of eight colleagues who are passionate about making a difference. About You You are an experienced caseworker or grants officer to individuals with a strong understanding of financial hardship and UK state benefits. You can assess applications, analyse financial information, and make recommendations for support. Highly organised, you manage a varied caseload, maintain accurate records, and use digital systems confidently. Above all, you bring empathy, sound judgement, and a non-judgmental approach, providing support to people facing complex challenges with respect, confidentiality, and care. Key Responsibilities • Assess applications against eligibility criteria and grant-making policies • Conduct needs assessments via phone/video calls and review ongoing cases • Analyse financial information and make recommendations for support • Prepare reports and recommendations for Grants Committee consideration • Provide guidance on benefits, housing, debt, employment, and other support • Signpost beneficiaries to relevant organisations and partner services • Maintain detailed, accurate records and ensure data confidentiality • Monitor outcomes, contribute to impact reporting, and uphold safeguarding standards Essential Skills & Experience • Experience as a Caseworker or Grants Officer supporting individuals • Up-to-date knowledge of UK state benefits • Understanding of financial hardship and relevant support services • Ability to manage complex caseloads and adapt to changing priorities • Strong digital skills, including Microsoft 365 and case management systems • Excellent communication, written, interpersonal, and analytical skills • Empathy, high emotional intelligence, and sound decision-making • Team player with attention to detail and accuracy Join this small, friendly team and make an impact where it truly matters - supporting people when they need it most. For more information, please send your CV to Lizzy Clark at Harris Hill via the apply button. Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Independent Domestic Violence Advocate - Male Victims Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? If so then we are looking for a proactive and compassionate Independent Domestic Violence Advocate (IDVA) to join the Ashraya Project supporting Male Victims & Survivors. This role is hybrid, working from home and the office in London and also involves regular travel throughout the area. Position: 6662 Independent Domestic Violence Advocate - Male victims Location: Greater London Hours: Monday to Friday - Flexible dependent on service delivery and client need Contract: Fixed Term, until 31.03.27 Salary: Qualified: Total £32,383.00 per annum - (FTE £29,583.00 per annum plus £2,800.00 per annum London Weighting Allowance) Unqualified: Total £30,552.00 per annum - (FTE £27,752.00 per annum plus £2,800.00 per annum London Weighting Allowance) Closing Date: 30th April 2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an Independent Domestic Violence Advocate you will ensure that male survivors' safety & housing needs are met. You will provide specialist support at the moment of crisis, providing advocacy & support to access safe accommodation ensuring the safety, security & dignity of service users & their children. Key Responsibilities: Ensure that male survivors' safety and housing needs are met by supporting survivors to access safe accommodation Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raising awareness of issues arising, minimising barriers and improving access to support About You Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding benefits, housing, and homelessness would also be beneficial. You will need: Experience of providing support those affected by domestic abuse An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Knowledge of safeguarding issues, and the legal responsibilities surrounding these issues. A good understanding of Housing Law to be able to provide up to date advice and information on housing related needs Strong communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. An understanding of commitment to equal opportunities and diversity issues in policy and practice. Strong crisis management skills and the ability to deal with stressful and difficult situations. We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Housing, Homelessness, Mental Health, Care, Outreach, Crisis, Family, Children, Housing Support Worker, Homelessness Support Worker, Mental Health Support Worker, Care Support Worker, Outreach Support Worker, Crisis Support Worker s, Family Support Worker, Children's Support Worker, IDVA, IDVSA, Abuse, Advocate, Advocacy. Please note this role is being advertised by NFP People on behalf of our client.
Apr 23, 2026
Full time
Independent Domestic Violence Advocate - Male Victims Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of male survivors of domestic abuse? If so then we are looking for a proactive and compassionate Independent Domestic Violence Advocate (IDVA) to join the Ashraya Project supporting Male Victims & Survivors. This role is hybrid, working from home and the office in London and also involves regular travel throughout the area. Position: 6662 Independent Domestic Violence Advocate - Male victims Location: Greater London Hours: Monday to Friday - Flexible dependent on service delivery and client need Contract: Fixed Term, until 31.03.27 Salary: Qualified: Total £32,383.00 per annum - (FTE £29,583.00 per annum plus £2,800.00 per annum London Weighting Allowance) Unqualified: Total £30,552.00 per annum - (FTE £27,752.00 per annum plus £2,800.00 per annum London Weighting Allowance) Closing Date: 30th April 2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role As an Independent Domestic Violence Advocate you will ensure that male survivors' safety & housing needs are met. You will provide specialist support at the moment of crisis, providing advocacy & support to access safe accommodation ensuring the safety, security & dignity of service users & their children. Key Responsibilities: Ensure that male survivors' safety and housing needs are met by supporting survivors to access safe accommodation Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promote the service and raising awareness of issues arising, minimising barriers and improving access to support About You Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding benefits, housing, and homelessness would also be beneficial. You will need: Experience of providing support those affected by domestic abuse An understanding of the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children Knowledge of safeguarding issues, and the legal responsibilities surrounding these issues. A good understanding of Housing Law to be able to provide up to date advice and information on housing related needs Strong communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. An understanding of commitment to equal opportunities and diversity issues in policy and practice. Strong crisis management skills and the ability to deal with stressful and difficult situations. We particularly welcome applicants who are male, as they are under-represented in the provision of support to domestic abuse victim survivors. If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply. In Return Benefits include: Flexible Working Options: Including hybrid working. Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles) Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. Practice Support: Clinical supervision and group reflective practice About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Housing, Homelessness, Mental Health, Care, Outreach, Crisis, Family, Children, Housing Support Worker, Homelessness Support Worker, Mental Health Support Worker, Care Support Worker, Outreach Support Worker, Crisis Support Worker s, Family Support Worker, Children's Support Worker, IDVA, IDVSA, Abuse, Advocate, Advocacy. Please note this role is being advertised by NFP People on behalf of our client.
We are looking for calm, resourceful and energetic individuals who are motivated, hardworking, and passionate to join our team at Swanway, our independent Supported Living Service in Gateshead. Swanway houses individuals who have a learning disability and other support needs (e.g. autism, mental health support needs and physical disabilities). The service consists of 12 apartments and a shared outdoor space/gardens. As a Support Worker, you will have the opportunity to support individuals with the wide range of activities that they enjoy, including going to discos, swimming and going to the cinema. The ideal candidate will have skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for the people we support. As well as providing direct care and support, you will have the opportunity to act as a Key Worker, supporting people to achieve their dreams and ambitions. Support Worker Duties: -Provision of personal care to service users -Shift work including evenings, weekends and bank holidays -Medication administration -Carrying out general administrative duties and housing management tasks No previous care experience is needed - we value an engaging, creative, and person-centred approach above all. Vacancy Reference Number: 89663 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Apr 23, 2026
Full time
We are looking for calm, resourceful and energetic individuals who are motivated, hardworking, and passionate to join our team at Swanway, our independent Supported Living Service in Gateshead. Swanway houses individuals who have a learning disability and other support needs (e.g. autism, mental health support needs and physical disabilities). The service consists of 12 apartments and a shared outdoor space/gardens. As a Support Worker, you will have the opportunity to support individuals with the wide range of activities that they enjoy, including going to discos, swimming and going to the cinema. The ideal candidate will have skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for the people we support. As well as providing direct care and support, you will have the opportunity to act as a Key Worker, supporting people to achieve their dreams and ambitions. Support Worker Duties: -Provision of personal care to service users -Shift work including evenings, weekends and bank holidays -Medication administration -Carrying out general administrative duties and housing management tasks No previous care experience is needed - we value an engaging, creative, and person-centred approach above all. Vacancy Reference Number: 89663 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization- Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 23, 2026
Full time
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are looking for kind, fun, and proactive Female Support Workers to join our supported living service in Waterloo, providing support to 5 individuals with mental health needs, learning disabilities, and/or Autistic Spectrum Disorders within their own self-contained apartments. You must be prepared to 'go the Extra Mile' to ensure that service users are enjoying the highest quality of life and have opportunities to become more independent and connected to their communities. You will have excellent communication and team working skills whilst promoting service user's dignity, independence and well-being. If you are calm, resourceful and proactive, this role is perfect for you. Support Worker Duties: Provision of practical, emotional and behavioural support to service users Help service users with running their own homes Completing general housing management tasks, cooking and paying bills Develop and sustain warm and trusting relationships with service users Provision of personal care to service users Prior experience is not necessary as we are looking for people who are enthusiastic, warm, engaging, and creative and want to make a difference to our service user's lives. Drivers are preferred but not essential. Gender is considered to be an occupational requirement. - Equality Act 2010 Vacancy Reference Number: 93131 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, and we do not provide feedback at this stage. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
Apr 23, 2026
Seasonal
We are looking for kind, fun, and proactive Female Support Workers to join our supported living service in Waterloo, providing support to 5 individuals with mental health needs, learning disabilities, and/or Autistic Spectrum Disorders within their own self-contained apartments. You must be prepared to 'go the Extra Mile' to ensure that service users are enjoying the highest quality of life and have opportunities to become more independent and connected to their communities. You will have excellent communication and team working skills whilst promoting service user's dignity, independence and well-being. If you are calm, resourceful and proactive, this role is perfect for you. Support Worker Duties: Provision of practical, emotional and behavioural support to service users Help service users with running their own homes Completing general housing management tasks, cooking and paying bills Develop and sustain warm and trusting relationships with service users Provision of personal care to service users Prior experience is not necessary as we are looking for people who are enthusiastic, warm, engaging, and creative and want to make a difference to our service user's lives. Drivers are preferred but not essential. Gender is considered to be an occupational requirement. - Equality Act 2010 Vacancy Reference Number: 93131 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Creative Support's Development Pathway offers a structured induction and values-led training to help staff grow from entry-level to leadership roles. It empowers career progression through tailored learning aligned with national strategies and the WE CARE framework. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award. Applications are reviewed as they are received, and we do not provide feedback at this stage. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas .
