Established in 2009, we are an FCA-regulated claims management company authorised to advise and represent clients. We specialise in accident management, credit hire, and personal injury claims, handling motor accident cases involving cars, vans, motorbikes, and cycles. We are seeking an experienced candidate with proven litigation expertise in accident management, credit hire, and personal injury c click apply for full job details
Apr 30, 2026
Contractor
Established in 2009, we are an FCA-regulated claims management company authorised to advise and represent clients. We specialise in accident management, credit hire, and personal injury claims, handling motor accident cases involving cars, vans, motorbikes, and cycles. We are seeking an experienced candidate with proven litigation expertise in accident management, credit hire, and personal injury c click apply for full job details
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Apr 30, 2026
Full time
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
We are an FCA-regulated claims management company, authorised to advise, investigate, and represent clients. We are seeking a Litigation Executive/ Senior Claim Handler with proven experience in claimant s accident management, credit hire, and personal injury claims. This is an excellent opportunity for a driven and knowledgeable professional looking to advance their career and play a key role in the firm s continued success. Key Responsibilities You will manage a caseload and lead a team of claim handlers, overseeing all aspects of claims and client service. Your duties will include: Handle a variety of personal injury and property damage claims Provide technical guidance and mentoring to junior team members. Conduct audits and contribute to departmental training and development. Collaborate with internal teams, including credit hire, fraud, and losses. Ensure compliance with claims philosophy, procedures, and service levels. Support change initiatives and continuous improvement efforts Meeting key performance indicators (KPIs) Requirements Minimum 3 years experience in personal injury claims handling. Strong knowledge of RTA, indemnity, liability, Article 75, Civil Procedure Rules (CPR), credit hire, case laws and costs. Experience with OIC/MOJ portals and small track claims. Excellent communication, negotiation, client care abilities and analytical skills. Ability to manage cases from inception to resolution independently Ability to supervise and manage a team. Sound judgment and decision-making skills Benefits Competitive salary This is an office-based role in Stratford, London, E15, near Pudding Mill Lane station on the DLR.
Apr 27, 2026
Full time
We are an FCA-regulated claims management company, authorised to advise, investigate, and represent clients. We are seeking a Litigation Executive/ Senior Claim Handler with proven experience in claimant s accident management, credit hire, and personal injury claims. This is an excellent opportunity for a driven and knowledgeable professional looking to advance their career and play a key role in the firm s continued success. Key Responsibilities You will manage a caseload and lead a team of claim handlers, overseeing all aspects of claims and client service. Your duties will include: Handle a variety of personal injury and property damage claims Provide technical guidance and mentoring to junior team members. Conduct audits and contribute to departmental training and development. Collaborate with internal teams, including credit hire, fraud, and losses. Ensure compliance with claims philosophy, procedures, and service levels. Support change initiatives and continuous improvement efforts Meeting key performance indicators (KPIs) Requirements Minimum 3 years experience in personal injury claims handling. Strong knowledge of RTA, indemnity, liability, Article 75, Civil Procedure Rules (CPR), credit hire, case laws and costs. Experience with OIC/MOJ portals and small track claims. Excellent communication, negotiation, client care abilities and analytical skills. Ability to manage cases from inception to resolution independently Ability to supervise and manage a team. Sound judgment and decision-making skills Benefits Competitive salary This is an office-based role in Stratford, London, E15, near Pudding Mill Lane station on the DLR.
A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.
Apr 23, 2026
Full time
A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.
Claimant RTA File Handler - Warrington Full-Time Personal Injury OIC Portal Hybrid/Office Based An exciting opportunity has arisen to join a well-established and highly respected specialist Personal Injury practice with over 25 years' experience in the Northwest. My client is looking to recruit an experienced Claimant RTA File Handler to manage a caseload of RTA personal injury claims through the OIC Portal Stages 1-3, ensuring matters are progressed efficiently, compliantly, and with a strong client-focused approach. The Role: You will handle claims from inception through to settlement, taking full ownership of your files and ensuring the highest standards of service and technical ability. Key responsibilities will include: Setting up and progressing new RTA files Taking initial client instructions and accident details by telephone Inputting claims onto Proclaim and the MOJ/OIC Portal Assessing liability and formulating an initial strategy Setting up ATE insurance and issuing relevant documentation Managing claims through to settlement, including Stage 3 where applicable Negotiating with third-party insurers Driving claims to settlement in a timely and cost-effective manner Ensuring all actions are completed in line with Proclaim task lists Processing your own bills Maintaining compliance with the SRA Code of Conduct Experience with infant claims and/or credit hire is desirable but not essential. About You: Proven experience handling Claimant RTA Personal Injury claims from start to finish Strong working knowledge of the OIC Portal and MOJ processes Confident in client communication, both written and verbal Highly organised with excellent attention to detail A proactive, team-focused approach with strong time-management skills What's on Offer: Competitive salary (dependent on experience) Company pension scheme Cycle to work scheme Free annual flu jabs Employee referral programme Regular company events Supportive working environment within an established and growing organisation If you are an experienced RTA File Handler looking to join a reputable, long-standing practice where your skills will be valued and developed, this is an excellent opportunity. Please send your updated CV to (url removed) or contact Chris on (phone number removed)
Apr 23, 2026
Full time
Claimant RTA File Handler - Warrington Full-Time Personal Injury OIC Portal Hybrid/Office Based An exciting opportunity has arisen to join a well-established and highly respected specialist Personal Injury practice with over 25 years' experience in the Northwest. My client is looking to recruit an experienced Claimant RTA File Handler to manage a caseload of RTA personal injury claims through the OIC Portal Stages 1-3, ensuring matters are progressed efficiently, compliantly, and with a strong client-focused approach. The Role: You will handle claims from inception through to settlement, taking full ownership of your files and ensuring the highest standards of service and technical ability. Key responsibilities will include: Setting up and progressing new RTA files Taking initial client instructions and accident details by telephone Inputting claims onto Proclaim and the MOJ/OIC Portal Assessing liability and formulating an initial strategy Setting up ATE insurance and issuing relevant documentation Managing claims through to settlement, including Stage 3 where applicable Negotiating with third-party insurers Driving claims to settlement in a timely and cost-effective manner Ensuring all actions are completed in line with Proclaim task lists Processing your own bills Maintaining compliance with the SRA Code of Conduct Experience with infant claims and/or credit hire is desirable but not essential. About You: Proven experience handling Claimant RTA Personal Injury claims from start to finish Strong working knowledge of the OIC Portal and MOJ processes Confident in client communication, both written and verbal Highly organised with excellent attention to detail A proactive, team-focused approach with strong time-management skills What's on Offer: Competitive salary (dependent on experience) Company pension scheme Cycle to work scheme Free annual flu jabs Employee referral programme Regular company events Supportive working environment within an established and growing organisation If you are an experienced RTA File Handler looking to join a reputable, long-standing practice where your skills will be valued and developed, this is an excellent opportunity. Please send your updated CV to (url removed) or contact Chris on (phone number removed)
Title: Claims Handler Location: Chelmsford Salary: 27,000 - 35,000 depending on experience Days/ Hours of work: Monday - Friday, 09:00 - 17:00 Benefits On-site parking 25 days holiday plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing in-house training The company Office Angels are truly excited to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experience senior members of staff as well as colleagues. Duties Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution. Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes. Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage. Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy. Maintain precise and up-to-date records within the Claims Management System. Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies. Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process. Monitor and uphold productivity, service quality, and performance standards consistently. Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities. Support internal and external audits by providing accurate and timely information as required. Participate in internal and client-facing review meetings when appropriate. Embrace and contribute positively to change initiatives within the claims handling team. The ideal candidate You'll have experience working within claims You'll be capable of investigating and negotiating liability disputes You'll be capable of accurately assessing General Damages You have excellent written and verbal communication skills You have strong attention to detail You have a willingness to learn You have a proactive mindset Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 08, 2025
Full time
Title: Claims Handler Location: Chelmsford Salary: 27,000 - 35,000 depending on experience Days/ Hours of work: Monday - Friday, 09:00 - 17:00 Benefits On-site parking 25 days holiday plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing in-house training The company Office Angels are truly excited to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experience senior members of staff as well as colleagues. Duties Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution. Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes. Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage. Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy. Maintain precise and up-to-date records within the Claims Management System. Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies. Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process. Monitor and uphold productivity, service quality, and performance standards consistently. Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities. Support internal and external audits by providing accurate and timely information as required. Participate in internal and client-facing review meetings when appropriate. Embrace and contribute positively to change initiatives within the claims handling team. The ideal candidate You'll have experience working within claims You'll be capable of investigating and negotiating liability disputes You'll be capable of accurately assessing General Damages You have excellent written and verbal communication skills You have strong attention to detail You have a willingness to learn You have a proactive mindset Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our Client, a successful company within the Insurance industry is looking for an Accidental Damage Claims Handler due to a period of continued growth. Accordingly it's a great place to develop your experience and to grow your career as they are keen to promote people internally, for example into handling Third Party claims then into Personal Injury claims. Our Client is comfortable with hybrid working arrangements so you will be able to split your time between working at home and in their office. Working in a highly professional environment, you will be skilled at building rapport with Customers whilst working quickly and efficiently, giving your Customers and Clients the best possible Claims experience. Your main responsibilities as a Claims Handler will be: Maintaining ownership of your allocation of Claims, setting up and handling each case from First Notification of Loss though to Settlement Ensure Claims are settled within specific handling times and Customers are kept updated with the progress of their Claim Managing and promptly resolving all external and internal queries Building, developing, and maintaining close working relationships with Customers ensuring a consistently high standard of service is provided Adhering to your personal authority limits and referring for authorisation above those where necessary To be a successful Claims Handler you will need: 1 year of Claims experience Strong customer service, communication, and negotiation skills Methodical and accurate approach to work Strong attention to detail and natural problem solving skills
Oct 01, 2025
Full time
Our Client, a successful company within the Insurance industry is looking for an Accidental Damage Claims Handler due to a period of continued growth. Accordingly it's a great place to develop your experience and to grow your career as they are keen to promote people internally, for example into handling Third Party claims then into Personal Injury claims. Our Client is comfortable with hybrid working arrangements so you will be able to split your time between working at home and in their office. Working in a highly professional environment, you will be skilled at building rapport with Customers whilst working quickly and efficiently, giving your Customers and Clients the best possible Claims experience. Your main responsibilities as a Claims Handler will be: Maintaining ownership of your allocation of Claims, setting up and handling each case from First Notification of Loss though to Settlement Ensure Claims are settled within specific handling times and Customers are kept updated with the progress of their Claim Managing and promptly resolving all external and internal queries Building, developing, and maintaining close working relationships with Customers ensuring a consistently high standard of service is provided Adhering to your personal authority limits and referring for authorisation above those where necessary To be a successful Claims Handler you will need: 1 year of Claims experience Strong customer service, communication, and negotiation skills Methodical and accurate approach to work Strong attention to detail and natural problem solving skills
