Job Title: Front of House Manager Location : Farmer Copleys Farm, Pontefract Salary: Competitive Job Type: Full-time, Permanent Farmer Copleys is a multi-award-winning Farm Shop, Café & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields. On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen. The Head of Front of House sets the tone for the entire café. Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences. Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Café. Key Expectations: Leadership & Team Management; Lead by example at all times with professionalism, authority, and approachability. Recruit, Induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently. Customer Experience; Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests. Operational Excellence; Manage daily schedules, cleaning routines, and staff hours efficiently. Morning meetings with team Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible. Professional Standards; Always present yourself in a professional manner-appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Café positively to staff, guests, and other departments. Collaboration & Culture; Work constructively with other departments to support café operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and "cheeky but trusted" atmosphere - don't cross the line! Non-Negotiables: Professionalism in leadership and team management at all times. Consistency in service standards and operational excellence. Clear communication, accountability, and fairness with the team. Benefits: Opportunity to get involved in events Company pension Great local business with good ethics 20% discount in Farm Shop Discounted menu prices while on shift Candidates with the relevant experience or job titles of: Restaurant Manager, Café Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.
Apr 23, 2026
Full time
Job Title: Front of House Manager Location : Farmer Copleys Farm, Pontefract Salary: Competitive Job Type: Full-time, Permanent Farmer Copleys is a multi-award-winning Farm Shop, Café & Events business based in Pontefract, West Yorkshire. On the farm, we grow pumpkins, strawberries, asparagus, rhubarb, raspberries, blackberries, apples and liquorice. We operate seasonal Pick Your Own experiences and in the spring months host our flower fields. On site we have a farm shop, deli, butchery, bakery, cafe, dessertery and production kitchen. The Head of Front of House sets the tone for the entire café. Leadership, professionalism, and a friendly, welcoming attitude are essential. Success in this role is measured by team performance, operational excellence, and consistently excellent guest experiences. Role Purpose: Lead the front-of-house team to deliver exceptional customer experiences while maintaining high operational standards, professionalism, and the welcoming, cheeky, friendly spirit of Moo Café. Key Expectations: Leadership & Team Management; Lead by example at all times with professionalism, authority, and approachability. Recruit, Induct, train, and develop staff to ensure a cohesive, motivated, and customer-focused team. Maintain team accountability and resolve conflicts promptly and fairly. Keep morale high, particularly during busy shifts, while ensuring work is completed efficiently. Customer Experience; Ensure every guest receives friendly, proactive, and consistent service. Step in when needed to handle concerns or improve service quality. Encourage the team to create a welcoming, positive environment for all guests. Operational Excellence; Manage daily schedules, cleaning routines, and staff hours efficiently. Morning meetings with team Ensure compliance with health, safety, food safety, and alcohol licensing standards. Maintain operational control without compromising the customer experience - welcome and thank every customer where possible. Professional Standards; Always present yourself in a professional manner-appearance, attitude, and communication. Maintain high standards of professionalism within the team at all times. Represent Moo Café positively to staff, guests, and other departments. Collaboration & Culture; Work constructively with other departments to support café operations. Promote a love of Yorkshire food and hospitality, encouraging the same in the team. Foster a positive, welcoming, and "cheeky but trusted" atmosphere - don't cross the line! Non-Negotiables: Professionalism in leadership and team management at all times. Consistency in service standards and operational excellence. Clear communication, accountability, and fairness with the team. Benefits: Opportunity to get involved in events Company pension Great local business with good ethics 20% discount in Farm Shop Discounted menu prices while on shift Candidates with the relevant experience or job titles of: Restaurant Manager, Café Manager, Floor Manager, Service Manager, FOH Manager, FOH, Head Host/Hostess, may also be considered for this role.
Senior Pay and Reward Manager £53,946 to £62,509 plus a £2,000 South East allowance per annum (for individuals based at HQ), generous benefits package including excellent pension scheme. Based at Culham, Oxfordshire or Calder Bridge, Cumbria (hybrid working) Permanent, Full-Time (37.5 hours per week) The Civil Nuclear Constabulary (CNC) is an armed police service dedicated to the nuclear industry. Our vision is to be recognised nationally and internationally as the United Kingdom's leading organisation for the provision of protective policing for the civil nuclear industry and other critical national infrastructure. Given the critical nature of our work, it's vital that we recruit skilled and committed professionals to our team. We're looking for an experienced Senior Pay and Reward Manager to provide senior leadership for all pay, reward and pension activities, whilst ensuring compliance, efficiency and a high-quality service across the employee lifecycle. You'll lead on consultation and negotiation of pay and reward policy developments, including remuneration and terms and conditions. You'll manage the pay remit process, utilising market data and research, aligning it to the CNC financial plans and Government parameters. You'll influence business decisions at a senior level to achieve the best use of reward strategies, inform and shape strategic developments and contribute to annual business plans. You'll also liaise and negotiate with pay bodies and Government departments to ensure pay and reward policies and mechanisms are implemented and compliant whilst total reward is optimised. To be successful in this role you'll have HR experience at a senior level, with exposure to and experience of reward practices - a real reward subject matter expert with best practice knowledge of pay, job evaluation and benefits. Equally you will be adept in the use of technology in enabling efficient and effective reward practices. Your experience will be backed up with an MCIPD qualification (Level 7) and/or a relevant degree. You'll have strong knowledge of pay governance processes and optimizing reward practices, and experience of overseeing employer obligations in pension administration arrangements, ensuring compliance with these. You'll have exceptional stakeholder management and communication skills, with the ability to influence and provide advice at all levels, including Executive. As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards. This role has been assessed as suitable for hybrid working with a 60% / 40% split of home and office working, details of which will be discussed and agreed with the successful individual. Please note that this role will initially be based at our HQ Culham until our relocation to Harwell in Autumn 2026 and the role thereafter will be based at Harwell. Benefits of working for the CNC 27.5 days annual leave (rising by 1 day after 2 years' service, and 0.5 days ever year thereafter until a total of 32.5 days is reached) plus Bank Holidays Additional 30 minutes time worked during the week to accrue additional leave of 3 days, which can be used for period between Christmas and New Year (total hours per week of 37.5) Generous pension scheme (20.7% employer contribution). The minimum employer contribution for this grade will be £11,166, and the employee contribution of £4,423 per year - providing you with a total annual pension contribution of up to £15,589. Bonus scheme - dependent on organisational and personal performance, up to a maximum of 7% of salary Officers and staff can join the national Blue Light Card scheme which offers discounts on a variety of products and services to those working in the emergency services, NHS, and Armed Forces Free parking on site Free gym on site Subsidised Costa Coffee and restaurant/cafeteria on site Enhanced family friendly and wellbeing policies Cycle to Work scheme
Apr 22, 2026
Full time
Senior Pay and Reward Manager £53,946 to £62,509 plus a £2,000 South East allowance per annum (for individuals based at HQ), generous benefits package including excellent pension scheme. Based at Culham, Oxfordshire or Calder Bridge, Cumbria (hybrid working) Permanent, Full-Time (37.5 hours per week) The Civil Nuclear Constabulary (CNC) is an armed police service dedicated to the nuclear industry. Our vision is to be recognised nationally and internationally as the United Kingdom's leading organisation for the provision of protective policing for the civil nuclear industry and other critical national infrastructure. Given the critical nature of our work, it's vital that we recruit skilled and committed professionals to our team. We're looking for an experienced Senior Pay and Reward Manager to provide senior leadership for all pay, reward and pension activities, whilst ensuring compliance, efficiency and a high-quality service across the employee lifecycle. You'll lead on consultation and negotiation of pay and reward policy developments, including remuneration and terms and conditions. You'll manage the pay remit process, utilising market data and research, aligning it to the CNC financial plans and Government parameters. You'll influence business decisions at a senior level to achieve the best use of reward strategies, inform and shape strategic developments and contribute to annual business plans. You'll also liaise and negotiate with pay bodies and Government departments to ensure pay and reward policies and mechanisms are implemented and compliant whilst total reward is optimised. To be successful in this role you'll have HR experience at a senior level, with exposure to and experience of reward practices - a real reward subject matter expert with best practice knowledge of pay, job evaluation and benefits. Equally you will be adept in the use of technology in enabling efficient and effective reward practices. Your experience will be backed up with an MCIPD qualification (Level 7) and/or a relevant degree. You'll have strong knowledge of pay governance processes and optimizing reward practices, and experience of overseeing employer obligations in pension administration arrangements, ensuring compliance with these. You'll have exceptional stakeholder management and communication skills, with the ability to influence and provide advice at all levels, including Executive. As police staff the public expect us to display the highest standards, values and professional qualities at all times. The CNC values and Code of Ethics applies to all police staff and sets out the principles and standards of behaviour we expect to see, and you are responsible for displaying and delivering these to the highest standards. This role has been assessed as suitable for hybrid working with a 60% / 40% split of home and office working, details of which will be discussed and agreed with the successful individual. Please note that this role will initially be based at our HQ Culham until our relocation to Harwell in Autumn 2026 and the role thereafter will be based at Harwell. Benefits of working for the CNC 27.5 days annual leave (rising by 1 day after 2 years' service, and 0.5 days ever year thereafter until a total of 32.5 days is reached) plus Bank Holidays Additional 30 minutes time worked during the week to accrue additional leave of 3 days, which can be used for period between Christmas and New Year (total hours per week of 37.5) Generous pension scheme (20.7% employer contribution). The minimum employer contribution for this grade will be £11,166, and the employee contribution of £4,423 per year - providing you with a total annual pension contribution of up to £15,589. Bonus scheme - dependent on organisational and personal performance, up to a maximum of 7% of salary Officers and staff can join the national Blue Light Card scheme which offers discounts on a variety of products and services to those working in the emergency services, NHS, and Armed Forces Free parking on site Free gym on site Subsidised Costa Coffee and restaurant/cafeteria on site Enhanced family friendly and wellbeing policies Cycle to Work scheme
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry As a Manager in our growing Industrial Products, Technology & Services team, you will play a key role in Project Delivery, Business Development, Thought Leadership and Practice Development, working with a dedicated team of sector-focused professionals. Examples of our recent work include Strategy & CDD projects in renewable energy, health & safety in the built environment, upgrading the UK's residential building stock and automotive design. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will work across a broad range of sectors and segments, review the deals market for potential targets and sub-sectors of interest and work closely with the senior team and the lead Partner. We're looking for someone with: Demonstrable experience in running Commercial Due Diligence projects / streams in numerous deals, as well as growth strategy projects (preferably in a similar firm / environment) A track record covering B2B / industrials / manufacturing/services sectors (without necessarily specialising in them) Experience in delivering and managing teams to deliver superior results, ability to find innovative solutions to complex issues Ability to develop and inspire the junior team, as well as building a base of IP and credentials Risk and compliance: awareness / working knowledge of quality, ethics and independence At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 22, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry As a Manager in our growing Industrial Products, Technology & Services team, you will play a key role in Project Delivery, Business Development, Thought Leadership and Practice Development, working with a dedicated team of sector-focused professionals. Examples of our recent work include Strategy & CDD projects in renewable energy, health & safety in the built environment, upgrading the UK's residential building stock and automotive design. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will work across a broad range of sectors and segments, review the deals market for potential targets and sub-sectors of interest and work closely with the senior team and the lead Partner. We're looking for someone with: Demonstrable experience in running Commercial Due Diligence projects / streams in numerous deals, as well as growth strategy projects (preferably in a similar firm / environment) A track record covering B2B / industrials / manufacturing/services sectors (without necessarily specialising in them) Experience in delivering and managing teams to deliver superior results, ability to find innovative solutions to complex issues Ability to develop and inspire the junior team, as well as building a base of IP and credentials Risk and compliance: awareness / working knowledge of quality, ethics and independence At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Are you an experienced Compliance leader ready to shape ethics and integrity standards across a global Defence business? Salary: Up to £100,000 depending on experience Dynamic (hybrid) working: 2 - 3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: 35.5% scheme maximum Car Allowance: £510 per month Private Medical Insurance: Employee cover only Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: An exciting opportunity has arisen for a Group Compliance Legal Senior Manager to join MBDA at Group level, reporting directly to the Chief Ethics, Compliance and Corporate Responsibility Officer (CECRO). This is a pivotal leadership role responsible for managing a team of three Ethics, Compliance and Responsibility (ECR) Officers and driving the consistent deployment of MBDA's ethics and compliance standards across all National Companies. You will act as the key interface between Group Compliance and NatCo teams, ensuring legal consistency across France, UK, Italy, Germany and Spain, while directly supporting the business on complex international contractual, regulatory and compliance matters. What we're looking for from you: Proved experience as an in-house Compliance Officer, with a strong track record of supporting business in a complex international environment, ideally within the defence or wider industry sector Qualified to degree level in Law or Compliance, with expert knowledge of Anti-Bribery and Corruption (ABC) frameworks, international regulatory requirements and compliance risk assessment methodologies Proven experience managing compliance activities across multi-jurisdictional programmes, including commercial export, offset and industrial partnership arrangements, M&A due diligence, and teaming or JV agreements Strong leadership capability with experience managing and developing a team, combined with the ability to build effective relationships across national organisations and with external legal counsel Proficiency in an additional language (French, Italian, German or Spanish) would be highly advantageous Highly organised, self-confident and diplomatically skilled, with the ability to operate autonomously across a complex, multinational Group environment Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Apr 22, 2026
Full time
Are you an experienced Compliance leader ready to shape ethics and integrity standards across a global Defence business? Salary: Up to £100,000 depending on experience Dynamic (hybrid) working: 2 - 3 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: 35.5% scheme maximum Car Allowance: £510 per month Private Medical Insurance: Employee cover only Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: An exciting opportunity has arisen for a Group Compliance Legal Senior Manager to join MBDA at Group level, reporting directly to the Chief Ethics, Compliance and Corporate Responsibility Officer (CECRO). This is a pivotal leadership role responsible for managing a team of three Ethics, Compliance and Responsibility (ECR) Officers and driving the consistent deployment of MBDA's ethics and compliance standards across all National Companies. You will act as the key interface between Group Compliance and NatCo teams, ensuring legal consistency across France, UK, Italy, Germany and Spain, while directly supporting the business on complex international contractual, regulatory and compliance matters. What we're looking for from you: Proved experience as an in-house Compliance Officer, with a strong track record of supporting business in a complex international environment, ideally within the defence or wider industry sector Qualified to degree level in Law or Compliance, with expert knowledge of Anti-Bribery and Corruption (ABC) frameworks, international regulatory requirements and compliance risk assessment methodologies Proven experience managing compliance activities across multi-jurisdictional programmes, including commercial export, offset and industrial partnership arrangements, M&A due diligence, and teaming or JV agreements Strong leadership capability with experience managing and developing a team, combined with the ability to build effective relationships across national organisations and with external legal counsel Proficiency in an additional language (French, Italian, German or Spanish) would be highly advantageous Highly organised, self-confident and diplomatically skilled, with the ability to operate autonomously across a complex, multinational Group environment Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
TPF Recruitment is delighted to be supporting a highly respected professional services firm in their search for an experienced Ethics & Compliance Manager. This is a pivotal role within the organisation, offering the opportunity to shape and safeguard ethical standards, regulatory compliance, and risk management across the firm. The Opportunity As Ethics & Compliance Manager, you will work closely with Partners and senior leadership to ensure the business meets its regulatory, ethical, and professional obligations. You'll act as a trusted advisor on complex matters, helping to maintain the firm's integrity and reputation. Key Responsibilities Your role will include, but is not limited to: Acting as the first point of contact for ethical queries, providing clear, practical guidance to staff and partners Identifying, managing, and resolving conflicts of interest, including appropriate documentation and escalation Supporting dispute resolution through ADR, mediation, or other appropriate approaches Reviewing engagement terms and scopes to ensure risks are properly assessed and mitigated Managing client complaints, ensuring timely, professional resolution Overseeing staff grievance and disciplinary processes in line with internal procedures Liaising with professional regulators such as Institute of Chartered Accountants in England and Wales, including handling complaints and compliance reviews Managing relationships with professional indemnity insurers, including renewals and claims Reviewing contracts and advising on associated risks Supporting responses to regulatory enquiries and compliance matters Applying and advising on Financial Reporting Council Ethical Standards and the IESBA Code of Ethics Assisting with legal and court-related processes when required Ensuring full compliance with AML regulations and internal controls Maintaining accurate compliance records, reports, and documentation Requirements About You We're looking for a confident, detail-oriented professional who can handle sensitive matters with sound judgement and professionalism. You will have: Qualified Chartered Accountant status (essential) Strong knowledge of FRC Ethical Standards and the IESBA Code of Ethics Experience working with regulatory bodies such as Institute of Chartered Accountants in England and Wales (desirable) Solid understanding of AML regulations and compliance frameworks Experience in conflict resolution, complaints handling, or mediation Excellent communication and interpersonal skills Strong organisational and record-keeping abilities A proactive, risk-aware, and solutions-focused approach The ability to collaborate effectively with stakeholders at all levels Benefits What's on Offer Competitive salary tailored to your experience Flexible working options, including part-time consideration A collaborative and supportive working environment The opportunity to play a key role in shaping ethical and compliance standards within a respected firm Contact Luke Harrison on
Apr 21, 2026
Full time
TPF Recruitment is delighted to be supporting a highly respected professional services firm in their search for an experienced Ethics & Compliance Manager. This is a pivotal role within the organisation, offering the opportunity to shape and safeguard ethical standards, regulatory compliance, and risk management across the firm. The Opportunity As Ethics & Compliance Manager, you will work closely with Partners and senior leadership to ensure the business meets its regulatory, ethical, and professional obligations. You'll act as a trusted advisor on complex matters, helping to maintain the firm's integrity and reputation. Key Responsibilities Your role will include, but is not limited to: Acting as the first point of contact for ethical queries, providing clear, practical guidance to staff and partners Identifying, managing, and resolving conflicts of interest, including appropriate documentation and escalation Supporting dispute resolution through ADR, mediation, or other appropriate approaches Reviewing engagement terms and scopes to ensure risks are properly assessed and mitigated Managing client complaints, ensuring timely, professional resolution Overseeing staff grievance and disciplinary processes in line with internal procedures Liaising with professional regulators such as Institute of Chartered Accountants in England and Wales, including handling complaints and compliance reviews Managing relationships with professional indemnity insurers, including renewals and claims Reviewing contracts and advising on associated risks Supporting responses to regulatory enquiries and compliance matters Applying and advising on Financial Reporting Council Ethical Standards and the IESBA Code of Ethics Assisting with legal and court-related processes when required Ensuring full compliance with AML regulations and internal controls Maintaining accurate compliance records, reports, and documentation Requirements About You We're looking for a confident, detail-oriented professional who can handle sensitive matters with sound judgement and professionalism. You will have: Qualified Chartered Accountant status (essential) Strong knowledge of FRC Ethical Standards and the IESBA Code of Ethics Experience working with regulatory bodies such as Institute of Chartered Accountants in England and Wales (desirable) Solid understanding of AML regulations and compliance frameworks Experience in conflict resolution, complaints handling, or mediation Excellent communication and interpersonal skills Strong organisational and record-keeping abilities A proactive, risk-aware, and solutions-focused approach The ability to collaborate effectively with stakeholders at all levels Benefits What's on Offer Competitive salary tailored to your experience Flexible working options, including part-time consideration A collaborative and supportive working environment The opportunity to play a key role in shaping ethical and compliance standards within a respected firm Contact Luke Harrison on
Morson are working with a leading aerospace manufacturer who are looking for a Supply Chain Quality Manager role based in Stevenage. Responsibilities Ensure on Quality, on Time deliveries to protect business operations: Manage milestones, product life cycle reviews Coordinate deliveries with internal and external stakeholders. Manage the equipment supplier(s) and ensure contract execution. Ensure On Time On Quality and On Cost (OQOTOC) performance. In a recurring phase, the SCQM will lead the progress meetings, gate reviews (KO, MRR, TRR, TRB/DRB), changes, deviations and waivers processes, non-conformities, etc In a development phase, the SCQM will be a key support to the Development Responsible to bring key knowledge of industrial manufacturing needs, constraints and supplier maturity. Perform an effective control of supplier activities, securing a close understanding of supplier overall situation and scope. Manage relevant stakeholders in respect to their supplier, both internally (Programme line project team, technical authorities, engineering, Product Assurance, Supply Chain, ) and externally Manage and perform some of the product assurance aspects with the supplier in relation with the Product assurance team Protect production through correcting, improving and developing suppliers delivery and quality performance, including related follow up of action plans Manage corrective action plans to avoid re-occurrences and therefore reduce the number of deviations and concessions Monitor, control and drive progress, Identify and Mitigate risks and opportunities, communicate status and plans, escalate where relevant Monitor and control supplier performance, define and lead/monitor recovery and improvement actions when needed, on living programs and in preparation of the future ones Define product, supplier, site, qualification, inspection and surveillance plan with all relevant contributors Verify compliance to applicable requirements, secure industrial Maturity (supplier capability and capacity) with product /supplier audit, inspection, assessment. Use the following tool and methods: (APQP, Control Plan, Product Quality Issue Resolution and Management, Quality Gates End-to-End , Process Capability and Statistical Process Control, Failure Modes and Effects Analysis, IPCA, CCP's, Transfer of Work) Contribute to the deployment of Supply Chain and Quality standards, methods and tools Contribute to VRB and represent SCQM in various forums (e.g. SED, TEB, MFT) Contribute to Sub-Commodity strategy through active participation to MFTs, including supplier selection, contract set up and supplier development needs Live the values and be a role model for Ethics and Compliance in day to day relationship with supplier Skill Set Engineering or master's degree in related field Background in Procurement, Quality, Programmes/Projects, Production/AIT, or Engineering Project Management skills Leadership skills Knowledge of Space Systems and processes around satellite equipment development / production are a plus Capacity to work both in teams and autonomously Strong negotiation and communication skills English: negotiation level additional language may be required depending on location (Germany, France, UK, Spain) This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. The job holder must be able to accommodate a reasonable amount of travel for business needs (typically once or twice a month). If you are interested in applying for the role please submit an up to date CV.
Apr 21, 2026
Contractor
Morson are working with a leading aerospace manufacturer who are looking for a Supply Chain Quality Manager role based in Stevenage. Responsibilities Ensure on Quality, on Time deliveries to protect business operations: Manage milestones, product life cycle reviews Coordinate deliveries with internal and external stakeholders. Manage the equipment supplier(s) and ensure contract execution. Ensure On Time On Quality and On Cost (OQOTOC) performance. In a recurring phase, the SCQM will lead the progress meetings, gate reviews (KO, MRR, TRR, TRB/DRB), changes, deviations and waivers processes, non-conformities, etc In a development phase, the SCQM will be a key support to the Development Responsible to bring key knowledge of industrial manufacturing needs, constraints and supplier maturity. Perform an effective control of supplier activities, securing a close understanding of supplier overall situation and scope. Manage relevant stakeholders in respect to their supplier, both internally (Programme line project team, technical authorities, engineering, Product Assurance, Supply Chain, ) and externally Manage and perform some of the product assurance aspects with the supplier in relation with the Product assurance team Protect production through correcting, improving and developing suppliers delivery and quality performance, including related follow up of action plans Manage corrective action plans to avoid re-occurrences and therefore reduce the number of deviations and concessions Monitor, control and drive progress, Identify and Mitigate risks and opportunities, communicate status and plans, escalate where relevant Monitor and control supplier performance, define and lead/monitor recovery and improvement actions when needed, on living programs and in preparation of the future ones Define product, supplier, site, qualification, inspection and surveillance plan with all relevant contributors Verify compliance to applicable requirements, secure industrial Maturity (supplier capability and capacity) with product /supplier audit, inspection, assessment. Use the following tool and methods: (APQP, Control Plan, Product Quality Issue Resolution and Management, Quality Gates End-to-End , Process Capability and Statistical Process Control, Failure Modes and Effects Analysis, IPCA, CCP's, Transfer of Work) Contribute to the deployment of Supply Chain and Quality standards, methods and tools Contribute to VRB and represent SCQM in various forums (e.g. SED, TEB, MFT) Contribute to Sub-Commodity strategy through active participation to MFTs, including supplier selection, contract set up and supplier development needs Live the values and be a role model for Ethics and Compliance in day to day relationship with supplier Skill Set Engineering or master's degree in related field Background in Procurement, Quality, Programmes/Projects, Production/AIT, or Engineering Project Management skills Leadership skills Knowledge of Space Systems and processes around satellite equipment development / production are a plus Capacity to work both in teams and autonomously Strong negotiation and communication skills English: negotiation level additional language may be required depending on location (Germany, France, UK, Spain) This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. The job holder must be able to accommodate a reasonable amount of travel for business needs (typically once or twice a month). If you are interested in applying for the role please submit an up to date CV.
Location : Berlin or London (hybrid/remote) Reporting to : Vice President Technology Purpose of the Position At Awin we're scaling our data and AI capabilities and creating a brand-new Director of Data role to accelerate that transformation. You'll partner with senior leadership to translate our multi-year data strategy into real business impact, strengthening how we govern, operate, and leverage data across our global organization. With ownership across data engineering, our platform, analytics, and ML functions, you'll shape how data fuels smarter decisions, better products, and sustainable growth. Key Tasks and Responsibilities Translate Awin's five data pillars into a clear, multi-year strategy and roadmap with measurable outcomes. Align data initiatives with product and business priorities and communicate progress and impact to senior leadership. Own and evolve our modern cloud data platform to improve scalability, reliability, performance, and cost efficiency. Champion engineering excellence and support data engineering teams in continuously improving best practices. Scale and mature our data science and ML capabilities, including expanding the team over the next two years. Implement strong delivery practices for ML models and analytics, including experimentation, monitoring, retraining, and documentation. Enable broader self-service analytics by standardizing key datasets, metrics, and data access patterns. Lead company-wide data literacy initiatives, ensuring non-technical teams can use tools and insights safely and effectively. Strengthen governance by formalizing data ownership models, access controls, policies, and regulatory compliance. Implement and refine data quality and lineage processes, including clear accountability and transparent quality metrics. Introduce and embed a data-as-a-product mindset, ensuring key datasets, models, and services have defined owners, documentation, and feedback loops. Measure the success of data products based on adoption, satisfaction, and business value (not just delivery). Lead, coach, and develop a high-performing team across data engineering, analytics, and data science disciplines. Shape an operating model that promotes collaboration, high standards, and strong integration with Product & Tech. Partner with Security, Legal, and Compliance to manage data privacy, governance, and model-related risks as our platform and use cases scale. Skills and Experience Proven experience defining and executing a data strategy in a product-led tech environment. Track record owning an end-to-end data and ML roadmap, from discovery to delivery and iteration. Hands-on experience scaling a modern cloud data platform (lake/warehouse, orchestration, streaming). Deep understanding of the full ML lifecycle and MLOps / analytics engineering best practices. Experience implementing data architecture standards, data contracts, and governance across domains. Leadership experience managing managers and senior ICs within growing or transforming data teams. Ability to collaborate effectively with Product, Engineering, and commercial stakeholders. Exceptional communication skills for technical and non-technical audiences. A product mindset focused on customer and business problems, not technology for its own sake. High ownership, resilience, and comfort with ambiguity in a fast-moving environment. Strong advocate for data quality, ethics, and responsible AI. Our Offer Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at , and explore the Axel Springer Essentials here: Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Apr 21, 2026
Full time
Location : Berlin or London (hybrid/remote) Reporting to : Vice President Technology Purpose of the Position At Awin we're scaling our data and AI capabilities and creating a brand-new Director of Data role to accelerate that transformation. You'll partner with senior leadership to translate our multi-year data strategy into real business impact, strengthening how we govern, operate, and leverage data across our global organization. With ownership across data engineering, our platform, analytics, and ML functions, you'll shape how data fuels smarter decisions, better products, and sustainable growth. Key Tasks and Responsibilities Translate Awin's five data pillars into a clear, multi-year strategy and roadmap with measurable outcomes. Align data initiatives with product and business priorities and communicate progress and impact to senior leadership. Own and evolve our modern cloud data platform to improve scalability, reliability, performance, and cost efficiency. Champion engineering excellence and support data engineering teams in continuously improving best practices. Scale and mature our data science and ML capabilities, including expanding the team over the next two years. Implement strong delivery practices for ML models and analytics, including experimentation, monitoring, retraining, and documentation. Enable broader self-service analytics by standardizing key datasets, metrics, and data access patterns. Lead company-wide data literacy initiatives, ensuring non-technical teams can use tools and insights safely and effectively. Strengthen governance by formalizing data ownership models, access controls, policies, and regulatory compliance. Implement and refine data quality and lineage processes, including clear accountability and transparent quality metrics. Introduce and embed a data-as-a-product mindset, ensuring key datasets, models, and services have defined owners, documentation, and feedback loops. Measure the success of data products based on adoption, satisfaction, and business value (not just delivery). Lead, coach, and develop a high-performing team across data engineering, analytics, and data science disciplines. Shape an operating model that promotes collaboration, high standards, and strong integration with Product & Tech. Partner with Security, Legal, and Compliance to manage data privacy, governance, and model-related risks as our platform and use cases scale. Skills and Experience Proven experience defining and executing a data strategy in a product-led tech environment. Track record owning an end-to-end data and ML roadmap, from discovery to delivery and iteration. Hands-on experience scaling a modern cloud data platform (lake/warehouse, orchestration, streaming). Deep understanding of the full ML lifecycle and MLOps / analytics engineering best practices. Experience implementing data architecture standards, data contracts, and governance across domains. Leadership experience managing managers and senior ICs within growing or transforming data teams. Ability to collaborate effectively with Product, Engineering, and commercial stakeholders. Exceptional communication skills for technical and non-technical audiences. A product mindset focused on customer and business problems, not technology for its own sake. High ownership, resilience, and comfort with ambiguity in a fast-moving environment. Strong advocate for data quality, ethics, and responsible AI. Our Offer Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Awin is part of the Axel Springer group. Learn more at , and explore the Axel Springer Essentials here: Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
Tax Assistant Manager Maidenhead Permanent, Full-Time Your new role: This is an exciting opportunity to join our growing tax team, where you'll manage a varied portfolio of personal tax clients and play a key role in the smooth running of the department.This is a client-facing role, requiring excellent communication skills and the ability to build strong professional relationships through phone, email, virtual meetings and face-to-face contact.You'll be responsible for managing deadlines and delivering high-quality personal tax compliance work, including Self-Assessment and MTD for IT, as well as supporting the delivery of more complex tax returns. Duties & key responsibilities: Client Manages a portfolio of personal tax clients: Self-Assessment and MTD for IT. Supports the manager(s)/senior manager(s)/director(s) in the compliance process with the review of tax returns and preparation of complex tax returns. Takes responsibility for good relationship management of clients, predominately over the telephone, email, on online meetings and where appropriate in face to face contact. Builds good rapport with the client to gain a clear understanding of client expectations so that high levels of client service can be achieved. Provides general support to clients in the provision of tax returns and general compliance. Tax delivery Reviews and manages the personal tax compliance (Self-Assessment and MTD for IT) process for portfolio clients. For more complex clients, prepares and finalises accurate and timely tax return work ready for review. Liaises with other service streams and take responsibility for collation of information when the client is a multi-discipline service client. Uses and understands legislation and practice appropriately to aid in relevant areas of work. Spots planning opportunities (tax advisory and Wealth Management) and takes responsibility for escalating this to develop new business and cross selling opportunities. Client take-on / risk management Has an awareness of the firm's risk management procedure and adheres to this. Mitigates risks by involving senior people, ensuring appropriate advice is sought (where required). Has a solid understanding of professional standards, ethics and risk management protocols.Technical competence Ensure professional knowledge is technically up to date to undertake relevant area of work, and continues professional development.People Is an approachable and respected member of the team who takes a proactive interest in the team's performance and well-being Can coach processors in the accurate and timely completion of personal tax compliance work. Operations and results Monitors own time incurred and undertakes analysis as directed. Takes responsibility for invoicing portfolio and associated work, keeping accurate records. Complete time sheets accurately and on a timely basis. Meets own financial targets set. Skills & abilities: Strong attention to detail with a "can-do" attitude Excellent verbal and written communication skills Strong organisational skills and ability to manage deadlines and prioritise workload Ability to work both independently and as part of a team Confident and proactive approach Comfortable working in a paperless, technology-driven environment Knowledge & experience: Qualified ATT and/or CTA - minimum 5 years relevant tax experience No ATT Qualification - minimum 7 years relevant tax experience Personal attributes: Enthusiastic and hardworking Client-focused with the ability to build strong professional relationships Proactive and commercially aware Committed to continuous professional development Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 21, 2026
Full time
Tax Assistant Manager Maidenhead Permanent, Full-Time Your new role: This is an exciting opportunity to join our growing tax team, where you'll manage a varied portfolio of personal tax clients and play a key role in the smooth running of the department.This is a client-facing role, requiring excellent communication skills and the ability to build strong professional relationships through phone, email, virtual meetings and face-to-face contact.You'll be responsible for managing deadlines and delivering high-quality personal tax compliance work, including Self-Assessment and MTD for IT, as well as supporting the delivery of more complex tax returns. Duties & key responsibilities: Client Manages a portfolio of personal tax clients: Self-Assessment and MTD for IT. Supports the manager(s)/senior manager(s)/director(s) in the compliance process with the review of tax returns and preparation of complex tax returns. Takes responsibility for good relationship management of clients, predominately over the telephone, email, on online meetings and where appropriate in face to face contact. Builds good rapport with the client to gain a clear understanding of client expectations so that high levels of client service can be achieved. Provides general support to clients in the provision of tax returns and general compliance. Tax delivery Reviews and manages the personal tax compliance (Self-Assessment and MTD for IT) process for portfolio clients. For more complex clients, prepares and finalises accurate and timely tax return work ready for review. Liaises with other service streams and take responsibility for collation of information when the client is a multi-discipline service client. Uses and understands legislation and practice appropriately to aid in relevant areas of work. Spots planning opportunities (tax advisory and Wealth Management) and takes responsibility for escalating this to develop new business and cross selling opportunities. Client take-on / risk management Has an awareness of the firm's risk management procedure and adheres to this. Mitigates risks by involving senior people, ensuring appropriate advice is sought (where required). Has a solid understanding of professional standards, ethics and risk management protocols.Technical competence Ensure professional knowledge is technically up to date to undertake relevant area of work, and continues professional development.People Is an approachable and respected member of the team who takes a proactive interest in the team's performance and well-being Can coach processors in the accurate and timely completion of personal tax compliance work. Operations and results Monitors own time incurred and undertakes analysis as directed. Takes responsibility for invoicing portfolio and associated work, keeping accurate records. Complete time sheets accurately and on a timely basis. Meets own financial targets set. Skills & abilities: Strong attention to detail with a "can-do" attitude Excellent verbal and written communication skills Strong organisational skills and ability to manage deadlines and prioritise workload Ability to work both independently and as part of a team Confident and proactive approach Comfortable working in a paperless, technology-driven environment Knowledge & experience: Qualified ATT and/or CTA - minimum 5 years relevant tax experience No ATT Qualification - minimum 7 years relevant tax experience Personal attributes: Enthusiastic and hardworking Client-focused with the ability to build strong professional relationships Proactive and commercially aware Committed to continuous professional development Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title : Senior Category Manager - SC Location: Reading (3 days/week on site) Contract Duration : 12 Months Daily Rate: £81.74/hr (Umbrella Maximum) IR35 Status : Inside IR35 Security Clearance: SC & Sole Uk National Essential: SC (Security Clearance) 5+ years Public Procurement experience Negotiating Stripping costs from contracts Supplier Relationship Management Ability to influence and deliver Stakeholder Management at various levels, internal and external Ability to work autonomously Has worked similar size of contract Knowledge of MOD or working with MOD, 3+ years (worst case would accept public sector experience) Has experience doing competitive flexible procurement on PA23. Open framework experience Desirable: ERP experience An IT Background Background in integrating systems, eg SAP or similar Key Accountabilities: Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies (savings) in alignment with business stakeholders. Support and execute complex strategic sourcing activities in line with approved category strategies and preferred suppliers list, including the execution of the RFx process, supplier evaluation and selection, contract negotiation, business award and contract handover to the business, in compliance with the business requirements as well as policies and directives, including Code of Conduct and Code of Business Ethics. Responsible for contractual and commercial management and effective contract administration to the relevant team providing commercial assurance to deliver commercial value. Support and execute Supplier Relationship Management for key and critical suppliers within the sub-group of categories, including supplier segmentation, contract management, supplier risks identification and mitigation and suppliers performance. Identify and develop supplier value including planning and participating to external management review meetings with segmented suppliers (Management Business Reviews and Executive Business Reviews) in accordance with Supplier Relationship Management framework and the agreed supplier strategy. Support and provide input to the Process and Performance team as appropriate. Support the development and interface with the Service Centre. Key Responsibilities: Consistently demonstrating positive behaviours in line with the company's environmental, sustainability, safety, health, security, quality and ethics standards. Category Management Drive and implement Category Strategy to deliver cost effective category solutions and business models. Supplier base management and supplier classification (Preferred Supplier List PSL), securing competition in the supplier base. Implement ways of working according to Category Management Framework including the delivery of Category targets and KPI s for assigned group of spend categories. Business Intelligence, benchmark and market insight to support category development. Contribute to the long-term business ensuring competitive initial cost and total cost development in the product and service life cycle and maintenance of the specific supplier contract for products and services. Contract Management Prepare and execute a Contract which is appropriate to the scope, value and risk outlined in the sourcing strategy, ensuring all relevant stakeholders have contributed and approved as appropriate. Administer the Contract in accordance with all of the terms and conditions ensuring contract compliance. Ensure appropriate management of commercial risks, forecast spend and change impacts with key stakeholders. Supplier Relationship Management Suppliers segmented and managed (quality, performance, risk) in accordance with the Supplier Relationship Management Framework Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
Apr 21, 2026
Contractor
Job Title : Senior Category Manager - SC Location: Reading (3 days/week on site) Contract Duration : 12 Months Daily Rate: £81.74/hr (Umbrella Maximum) IR35 Status : Inside IR35 Security Clearance: SC & Sole Uk National Essential: SC (Security Clearance) 5+ years Public Procurement experience Negotiating Stripping costs from contracts Supplier Relationship Management Ability to influence and deliver Stakeholder Management at various levels, internal and external Ability to work autonomously Has worked similar size of contract Knowledge of MOD or working with MOD, 3+ years (worst case would accept public sector experience) Has experience doing competitive flexible procurement on PA23. Open framework experience Desirable: ERP experience An IT Background Background in integrating systems, eg SAP or similar Key Accountabilities: Develop and implement Category Strategies for assigned sub-group of categories, balancing short and long-term objectives to meet business strategy and efficiencies (savings) in alignment with business stakeholders. Support and execute complex strategic sourcing activities in line with approved category strategies and preferred suppliers list, including the execution of the RFx process, supplier evaluation and selection, contract negotiation, business award and contract handover to the business, in compliance with the business requirements as well as policies and directives, including Code of Conduct and Code of Business Ethics. Responsible for contractual and commercial management and effective contract administration to the relevant team providing commercial assurance to deliver commercial value. Support and execute Supplier Relationship Management for key and critical suppliers within the sub-group of categories, including supplier segmentation, contract management, supplier risks identification and mitigation and suppliers performance. Identify and develop supplier value including planning and participating to external management review meetings with segmented suppliers (Management Business Reviews and Executive Business Reviews) in accordance with Supplier Relationship Management framework and the agreed supplier strategy. Support and provide input to the Process and Performance team as appropriate. Support the development and interface with the Service Centre. Key Responsibilities: Consistently demonstrating positive behaviours in line with the company's environmental, sustainability, safety, health, security, quality and ethics standards. Category Management Drive and implement Category Strategy to deliver cost effective category solutions and business models. Supplier base management and supplier classification (Preferred Supplier List PSL), securing competition in the supplier base. Implement ways of working according to Category Management Framework including the delivery of Category targets and KPI s for assigned group of spend categories. Business Intelligence, benchmark and market insight to support category development. Contribute to the long-term business ensuring competitive initial cost and total cost development in the product and service life cycle and maintenance of the specific supplier contract for products and services. Contract Management Prepare and execute a Contract which is appropriate to the scope, value and risk outlined in the sourcing strategy, ensuring all relevant stakeholders have contributed and approved as appropriate. Administer the Contract in accordance with all of the terms and conditions ensuring contract compliance. Ensure appropriate management of commercial risks, forecast spend and change impacts with key stakeholders. Supplier Relationship Management Suppliers segmented and managed (quality, performance, risk) in accordance with the Supplier Relationship Management Framework Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know. To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed)
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! YOUR MISSION We're looking for a talented Leasing Consultant to join our Carwow Leasey division in Winnersh with the objective of providing exceptional customer service to our customers wanting to engage in leasing a vehicle from Carwow Leasey. You will be responding to enquiries in a fast and professional manner to ensure the maximum possible conversion and provide a first-class customer experience. The role involves building and maintaining strong relationships with customers, strategic leasing funders, and suppliers helping to drive results for Leasey. KEY RESPONSIBILITIES Become an expert on vehicle leasing, and, build a solid understanding of industry challenges and opportunities Day to day management of sales enquiry/pipeline Maintain the CRM in line with the company processes Taking full responsibility for your performance and your contribution towards the growth of Carwow Leasey Ability to meet monthly & quarterly targets Taking ownership for your personal development to ensure optimal performance Provide recommendations for business improvement, to include, products, process improvements to ensure optimal solutions and user journey Regular feedback and communication with the Internal Sales manager on team/sales performance Ensure that regular formal and informal communication with team is taking place i.e. industry updates, dealer updates, company news, internal communication and changes Supporting in the effective management of relationships with key suppliers and partners Internal relationship management between teams/departments Supporting the application of company induction Taking ownership of complaints and liaising with complaints/sales manager where applicable Ensure that you are aware of and remain up to date in terms of Compliance. Adhere to all company policies, procedures and business ethics codes including anti-bribery policy. KEY REQUIREMENTS Results driven and highly motivated Strong communication skills are essential. Relationship building and cross-functional collaboration are a key part of this role Consultative and creative approach to problem solving Exceptional communication, and customer service Autonomous, proactive and goal orientated Experience within vehicle leasing industry (Required) Experience within a busy telesales team (Required) Proven track record in delivering against sales targets and growth plans Experience of sales processes and systems INTERVIEW PROCESS Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow 45 minutes video-call with 2 members of our Carwow Leasey Team 1 hour in-person interview with the Director and Performance Coach Values interview with 2 members of Carwow's Senior Leadership Team WHAT'S IN IT FOR YOU Hybrid working - 3 days per week in Winnersh Competitive base salary and monthly commission Matched pension contributions for a peaceful retirement Share options - when we thrive, so do you! Vitality Private Healthcare, for peace of mind, plus eyecare vouchers Life Assurance for (even more) peace of mind Monthly coaching sessions with Spill - our mental wellbeing partner Enhanced holiday package 28 days annual leave 1 day for your wedding 1 day off when you move house - because moving is hard enough without work! For your third year anniversary, get 30 days of annual leave per year For your tenth year anniversary, get 35 days of annual leave per year Option to buy 3 extra days of holiday per year Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones The latest tech (Macbook or Surface) to power your gif-sending talents Up to £500/€550 home office allowance for that massage chair you've been talking about Generous learning and development budget to help you master your craft Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Apr 21, 2026
Full time
OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we're a long way from done! YOUR MISSION We're looking for a talented Leasing Consultant to join our Carwow Leasey division in Winnersh with the objective of providing exceptional customer service to our customers wanting to engage in leasing a vehicle from Carwow Leasey. You will be responding to enquiries in a fast and professional manner to ensure the maximum possible conversion and provide a first-class customer experience. The role involves building and maintaining strong relationships with customers, strategic leasing funders, and suppliers helping to drive results for Leasey. KEY RESPONSIBILITIES Become an expert on vehicle leasing, and, build a solid understanding of industry challenges and opportunities Day to day management of sales enquiry/pipeline Maintain the CRM in line with the company processes Taking full responsibility for your performance and your contribution towards the growth of Carwow Leasey Ability to meet monthly & quarterly targets Taking ownership for your personal development to ensure optimal performance Provide recommendations for business improvement, to include, products, process improvements to ensure optimal solutions and user journey Regular feedback and communication with the Internal Sales manager on team/sales performance Ensure that regular formal and informal communication with team is taking place i.e. industry updates, dealer updates, company news, internal communication and changes Supporting in the effective management of relationships with key suppliers and partners Internal relationship management between teams/departments Supporting the application of company induction Taking ownership of complaints and liaising with complaints/sales manager where applicable Ensure that you are aware of and remain up to date in terms of Compliance. Adhere to all company policies, procedures and business ethics codes including anti-bribery policy. KEY REQUIREMENTS Results driven and highly motivated Strong communication skills are essential. Relationship building and cross-functional collaboration are a key part of this role Consultative and creative approach to problem solving Exceptional communication, and customer service Autonomous, proactive and goal orientated Experience within vehicle leasing industry (Required) Experience within a busy telesales team (Required) Proven track record in delivering against sales targets and growth plans Experience of sales processes and systems INTERVIEW PROCESS Video call with a member of our Talent Team to find out more about your experience and why you want to work at Carwow 45 minutes video-call with 2 members of our Carwow Leasey Team 1 hour in-person interview with the Director and Performance Coach Values interview with 2 members of Carwow's Senior Leadership Team WHAT'S IN IT FOR YOU Hybrid working - 3 days per week in Winnersh Competitive base salary and monthly commission Matched pension contributions for a peaceful retirement Share options - when we thrive, so do you! Vitality Private Healthcare, for peace of mind, plus eyecare vouchers Life Assurance for (even more) peace of mind Monthly coaching sessions with Spill - our mental wellbeing partner Enhanced holiday package 28 days annual leave 1 day for your wedding 1 day off when you move house - because moving is hard enough without work! For your third year anniversary, get 30 days of annual leave per year For your tenth year anniversary, get 35 days of annual leave per year Option to buy 3 extra days of holiday per year Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies Bubble childcare support and discounted nanny fees for little ones The latest tech (Macbook or Surface) to power your gif-sending talents Up to £500/€550 home office allowance for that massage chair you've been talking about Generous learning and development budget to help you master your craft Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
Proven experience in compliance, governance, or ethical risk management within complex, regulated environments. A leading UK utilities organisation undertaking several major infrastructure programmes is currently recruiting for a Conflict of Interest Compliance Manager on a full-time, permanent basis in Peterborough (hybrid working). Role - Conflict of Interest Compliance Manager Type - Permanent Location - Peterborough (Hybrid: 2-3 days onsite per week) Salary - £60,000 to £65,000 + excellent benefits Key responsibilities for the Conflict of Interest Compliance Manager will include and will not be limited to: Develop and maintain Conflict of Interest (COI) policies, making sure they meet legal, regulatory, and ethical requirements. Advise employees, senior leaders, and project teams on COI issues throughout the full programme lifecycle. Carry out audits, investigations, and regular monitoring to spot and address potential conflicts. Oversee the COI disclosure process for both internal and external stakeholders, supporting or leading review panels. Create and deliver training to build awareness and promote a strong culture of integrity. Support major infrastructure programmes by helping assess COI risks and putting effective mitigation plans in place. Keep accurate records, produce reports, and share insights with senior leaders and regulatory bodies when needed. Key skills and experience required for the Conflict of Interest Compliance Manager and will not be limited to: Strong background working in regulated or complex major project environments with multiple contractors and partners. Solid understanding of conflict-of-interest rules, ethics, governance, and compliance frameworks. Confident analysing information, solving problems, and influencing stakeholders at all levels. Experience in utilities or infrastructure is a bonus. Degree in Law, Business, Finance, Procurement/Supply Chain, or a related field. Professional compliance certification (e.g., CCEP, CRCM) or working towards one. Someone who values integrity, transparency, and ethical decision-making. To apply for this Conflict of Interest Compliance Manager / Compliance Specialist / Governance Manager / Ethical Risk Manager / COI Specialist / Compliance Officer role, candidates must be eligible to live and work in the UK.
Apr 21, 2026
Full time
Proven experience in compliance, governance, or ethical risk management within complex, regulated environments. A leading UK utilities organisation undertaking several major infrastructure programmes is currently recruiting for a Conflict of Interest Compliance Manager on a full-time, permanent basis in Peterborough (hybrid working). Role - Conflict of Interest Compliance Manager Type - Permanent Location - Peterborough (Hybrid: 2-3 days onsite per week) Salary - £60,000 to £65,000 + excellent benefits Key responsibilities for the Conflict of Interest Compliance Manager will include and will not be limited to: Develop and maintain Conflict of Interest (COI) policies, making sure they meet legal, regulatory, and ethical requirements. Advise employees, senior leaders, and project teams on COI issues throughout the full programme lifecycle. Carry out audits, investigations, and regular monitoring to spot and address potential conflicts. Oversee the COI disclosure process for both internal and external stakeholders, supporting or leading review panels. Create and deliver training to build awareness and promote a strong culture of integrity. Support major infrastructure programmes by helping assess COI risks and putting effective mitigation plans in place. Keep accurate records, produce reports, and share insights with senior leaders and regulatory bodies when needed. Key skills and experience required for the Conflict of Interest Compliance Manager and will not be limited to: Strong background working in regulated or complex major project environments with multiple contractors and partners. Solid understanding of conflict-of-interest rules, ethics, governance, and compliance frameworks. Confident analysing information, solving problems, and influencing stakeholders at all levels. Experience in utilities or infrastructure is a bonus. Degree in Law, Business, Finance, Procurement/Supply Chain, or a related field. Professional compliance certification (e.g., CCEP, CRCM) or working towards one. Someone who values integrity, transparency, and ethical decision-making. To apply for this Conflict of Interest Compliance Manager / Compliance Specialist / Governance Manager / Ethical Risk Manager / COI Specialist / Compliance Officer role, candidates must be eligible to live and work in the UK.
Food Safety Auditor You will be working for a self-contained business unit that delivers comprehensive auditing services to UK retailers. They are now looking to recruit an experienced Auditor to join and strengthen their existing dedicated technical team. About the Food Safety Auditor job Your role will be to work closely with senior site personnel to arrange technical audits that are carried out against various categories, on behalf of one of the UK s major retailers. You will conduct audits within the UK, Ireland and overseas which may include international (long haul) travel. Key tasks Carry out audits against agreed standards and procedures, ensuring M&S compliance, identifying risks, and keeping clear records. Complete accurate audit reports on time and clearly communicate findings. Keep knowledge up to date on food legislation, technical developments, and procedures. Support business activities such as standards reviews, benchmarking, customer engagement and innovation. Deliver the highest levels of customer service, prioritising customer care and ensuring all client enquiries and requests are handled promptly and accurately. About You The successful candidate shall have a Food Science (or similar) degree or equivalent industry experience. A minimum of 10 years experience in the related industry involving previous work in a technical management role, experience of factory audits and food safety functions. Certified Lead Auditor Qualification and previous experience of working with Mark and Spencer in a middle or senior management technical capacity. Certified lead auditor qualification as well as a sound working knowledge of HACCP. A current passport and full UK driver s license for travel is required. More details The Food Safety Auditor job (ref:9048) is based in Homebased with travel both UK and internationally as and when required and is paying £50,000 - £65,000 according to your experience with a car allowance of £4500 per annum. A current passport and full UK drivers license for travel is required. The working hours are Monday to Friday. Alternate job titles - Alternate job titles - Food Supplier Auditor Food Auditing Jobs Technical Manager Technical Food Auditor Technical Audit Consultant Supply Auditor Lead Auditor Food Safety Auditing Jobs b3 jobs are market-leading recruiters specialising in the food and beverage manufacturing industry , both in the UK and internationally. Founded in May 2000, we are proud of our reputation for being reliable, knowledgeable and resourceful - with our unique blend of honest and professional work ethics. If this role isn t quite what you re looking for feel free to register with us.
Apr 20, 2026
Full time
Food Safety Auditor You will be working for a self-contained business unit that delivers comprehensive auditing services to UK retailers. They are now looking to recruit an experienced Auditor to join and strengthen their existing dedicated technical team. About the Food Safety Auditor job Your role will be to work closely with senior site personnel to arrange technical audits that are carried out against various categories, on behalf of one of the UK s major retailers. You will conduct audits within the UK, Ireland and overseas which may include international (long haul) travel. Key tasks Carry out audits against agreed standards and procedures, ensuring M&S compliance, identifying risks, and keeping clear records. Complete accurate audit reports on time and clearly communicate findings. Keep knowledge up to date on food legislation, technical developments, and procedures. Support business activities such as standards reviews, benchmarking, customer engagement and innovation. Deliver the highest levels of customer service, prioritising customer care and ensuring all client enquiries and requests are handled promptly and accurately. About You The successful candidate shall have a Food Science (or similar) degree or equivalent industry experience. A minimum of 10 years experience in the related industry involving previous work in a technical management role, experience of factory audits and food safety functions. Certified Lead Auditor Qualification and previous experience of working with Mark and Spencer in a middle or senior management technical capacity. Certified lead auditor qualification as well as a sound working knowledge of HACCP. A current passport and full UK driver s license for travel is required. More details The Food Safety Auditor job (ref:9048) is based in Homebased with travel both UK and internationally as and when required and is paying £50,000 - £65,000 according to your experience with a car allowance of £4500 per annum. A current passport and full UK drivers license for travel is required. The working hours are Monday to Friday. Alternate job titles - Alternate job titles - Food Supplier Auditor Food Auditing Jobs Technical Manager Technical Food Auditor Technical Audit Consultant Supply Auditor Lead Auditor Food Safety Auditing Jobs b3 jobs are market-leading recruiters specialising in the food and beverage manufacturing industry , both in the UK and internationally. Founded in May 2000, we are proud of our reputation for being reliable, knowledgeable and resourceful - with our unique blend of honest and professional work ethics. If this role isn t quite what you re looking for feel free to register with us.
Safran Helicopter Engines UK is a key part of the global Safran group, specialising in the maintenance, repair and overhaul of advanced helicopter engines for both civil and military customers. Based in Fareham, the UK facility acts as a European hub supporting operators across the UK, Ireland and beyond, delivering high-performance engineering solutions and technical support for a wide range of turbine engines. With a strong reputation for reliability, innovation and customer focus, Safran plays a vital role in keeping critical helicopter fleets operational worldwide. The Quality Assurance Leader is responsible for ensuring the highest standards of regulatory compliance and quality are maintained across the civil maintenance, 21G production, and military maintenance facilities. The role includes planning, coordinating, and executing internal audits according to EASA/UKCAA/SACAA Part 145 and 21G requirements, as well as company procedures. The Quality Assurance Leader acts as a key advisor to the MRO and production work centers, providing guidance on regulatory and quality matters, supporting the resolution of technical and procedural issues, and fostering a culture of continuous improvement. They are expected to manage both internal and external audit findings, coordinating timely and effective corrective actions, and ensuring that all required documentation is maintained accurately for regulatory review. The role requires proactive engagement with management and operational teams to promote best practices, identify trends and risks, and communicate requirements clearly. In addition, the Quality Assurance Leader will maintain professional relationships with regulatory authorities and customers during audit activities, representing company interests with integrity and transparency. Strong leadership, attention to detail, and ability to work collaboratively across multiple teams and disciplines are essential for success in this position. Company Values Committed to a shared vision Communication Skills Customer Orientation Results Orientation & Accountability Fostering an environment of trust People Management & Team Development Change Leadership, Agility & Adaptability Ethics & Integrity Succeeding together Quality & Compliance Focus Collaboration & Cross-Functional Teamwork Daring to innovate Operational Excellence & Efficiency Problem Solving & Analytical Skills Work Safely Taking responsibility for your own safety and that of others. Working safely and complying with all safe work practices. Reporting all incidents, hazards and unsafe working conditions or behaviour you encounter to your line manager. Completing any actions assigned to you from an audit action plan. Complying with all SHE UK health, safety and environmental protection policies and procedures that are relevant to your work. Treat People Fairly Familiarising yourself with all Harassment and Workplace discrimination policies and procedures and complying with them in the conduct of your duties. Ensuring that you do not harass, victimise, discriminate against, vilify or bully any other employee or anyone else that you interact with in the course of your employment. Support SHE UK business Carrying out your work in a conscientious and proficient manner. Managing your own performance to ensure you meet the ongoing requirements of your role. Essential: In-depth knowledge of EASA/CAA Part 145 regulations Previous audit experience of aerospace regulations (Part 21G/Part 145/AS9100) Strong understanding of QMS and audit processes. Excellent analytical and problem solving skills including use of tools (8D/RCCA) Ability to interpret and apply regulatory requirements Effective communication skills Organisational and Time-management skills Desirable: Lead Auditor Qualification Knowledge of MAA/EMAR/SACAA regulations Ability to speak, read and write in French very advantageous Knowledge of continuous improvement methodologies
Apr 19, 2026
Full time
Safran Helicopter Engines UK is a key part of the global Safran group, specialising in the maintenance, repair and overhaul of advanced helicopter engines for both civil and military customers. Based in Fareham, the UK facility acts as a European hub supporting operators across the UK, Ireland and beyond, delivering high-performance engineering solutions and technical support for a wide range of turbine engines. With a strong reputation for reliability, innovation and customer focus, Safran plays a vital role in keeping critical helicopter fleets operational worldwide. The Quality Assurance Leader is responsible for ensuring the highest standards of regulatory compliance and quality are maintained across the civil maintenance, 21G production, and military maintenance facilities. The role includes planning, coordinating, and executing internal audits according to EASA/UKCAA/SACAA Part 145 and 21G requirements, as well as company procedures. The Quality Assurance Leader acts as a key advisor to the MRO and production work centers, providing guidance on regulatory and quality matters, supporting the resolution of technical and procedural issues, and fostering a culture of continuous improvement. They are expected to manage both internal and external audit findings, coordinating timely and effective corrective actions, and ensuring that all required documentation is maintained accurately for regulatory review. The role requires proactive engagement with management and operational teams to promote best practices, identify trends and risks, and communicate requirements clearly. In addition, the Quality Assurance Leader will maintain professional relationships with regulatory authorities and customers during audit activities, representing company interests with integrity and transparency. Strong leadership, attention to detail, and ability to work collaboratively across multiple teams and disciplines are essential for success in this position. Company Values Committed to a shared vision Communication Skills Customer Orientation Results Orientation & Accountability Fostering an environment of trust People Management & Team Development Change Leadership, Agility & Adaptability Ethics & Integrity Succeeding together Quality & Compliance Focus Collaboration & Cross-Functional Teamwork Daring to innovate Operational Excellence & Efficiency Problem Solving & Analytical Skills Work Safely Taking responsibility for your own safety and that of others. Working safely and complying with all safe work practices. Reporting all incidents, hazards and unsafe working conditions or behaviour you encounter to your line manager. Completing any actions assigned to you from an audit action plan. Complying with all SHE UK health, safety and environmental protection policies and procedures that are relevant to your work. Treat People Fairly Familiarising yourself with all Harassment and Workplace discrimination policies and procedures and complying with them in the conduct of your duties. Ensuring that you do not harass, victimise, discriminate against, vilify or bully any other employee or anyone else that you interact with in the course of your employment. Support SHE UK business Carrying out your work in a conscientious and proficient manner. Managing your own performance to ensure you meet the ongoing requirements of your role. Essential: In-depth knowledge of EASA/CAA Part 145 regulations Previous audit experience of aerospace regulations (Part 21G/Part 145/AS9100) Strong understanding of QMS and audit processes. Excellent analytical and problem solving skills including use of tools (8D/RCCA) Ability to interpret and apply regulatory requirements Effective communication skills Organisational and Time-management skills Desirable: Lead Auditor Qualification Knowledge of MAA/EMAR/SACAA regulations Ability to speak, read and write in French very advantageous Knowledge of continuous improvement methodologies
Quantity Surveyor - Fitout Projects Job Summary We are seeking an experienced Quantity Surveyor to join our team, specialising in high-quality fitout projects within the hospitality and commercial sectors. The successful candidate will have strong experience in cost management, contract administration, and commercial control, with a proven ability to deliver projects on time and within budget. This role is key to ensuring financial efficiency, contractual compliance, and successful project delivery across a range of bespoke and high-profile fitout schemes. Key Responsibilities 1. Cost Management & Estimation Prepare detailed cost estimates and budgets for fitout projects Monitor project costs throughout delivery to ensure financial control Carry out cost analysis and value engineering where required 2. Contract Administration Prepare, review, and negotiate contracts and subcontract agreements Administer variations, change orders, and contractual claims Ensure compliance with all contractual obligations 3. Procurement & Supplier Management Source, assess, and appoint subcontractors and suppliers Issue tender documentation and evaluate returns Negotiate commercial terms to ensure best value delivery 4. Financial Control & Reporting Produce accurate cost reports, forecasts, and cash flow projections Manage valuations, applications for payment, and final accounts Ensure timely and accurate invoicing and financial reporting 5. Risk Management Identify commercial and project risks Maintain and update risk registers Implement mitigation strategies to protect project profitability 6. Stakeholder Collaboration Work closely with Project Managers, Contracts Managers, designers, and clients Attend site and project meetings to provide commercial input Report financial performance and project progress to stakeholders 7. Compliance & Documentation Ensure compliance with relevant construction legislation and industry standards Maintain accurate and up-to-date project documentation Support the preparation and agreement of final accounts Qualifications & Experience Degree in Quantity Surveying, Construction Management, or related discipline Minimum 3 years' experience in Quantity Surveying within fitout or construction sectors Strong understanding of construction contracts, procurement, and cost control Excellent analytical, numerical, and negotiation skills Strong communication and stakeholder management abilities Membership of RICS or similar professional body desirable Key Competencies High attention to detail and strong organisational skills Ability to manage multiple projects simultaneously Commercially astute and results-driven Strong professional ethics and accountability RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2026
Full time
Quantity Surveyor - Fitout Projects Job Summary We are seeking an experienced Quantity Surveyor to join our team, specialising in high-quality fitout projects within the hospitality and commercial sectors. The successful candidate will have strong experience in cost management, contract administration, and commercial control, with a proven ability to deliver projects on time and within budget. This role is key to ensuring financial efficiency, contractual compliance, and successful project delivery across a range of bespoke and high-profile fitout schemes. Key Responsibilities 1. Cost Management & Estimation Prepare detailed cost estimates and budgets for fitout projects Monitor project costs throughout delivery to ensure financial control Carry out cost analysis and value engineering where required 2. Contract Administration Prepare, review, and negotiate contracts and subcontract agreements Administer variations, change orders, and contractual claims Ensure compliance with all contractual obligations 3. Procurement & Supplier Management Source, assess, and appoint subcontractors and suppliers Issue tender documentation and evaluate returns Negotiate commercial terms to ensure best value delivery 4. Financial Control & Reporting Produce accurate cost reports, forecasts, and cash flow projections Manage valuations, applications for payment, and final accounts Ensure timely and accurate invoicing and financial reporting 5. Risk Management Identify commercial and project risks Maintain and update risk registers Implement mitigation strategies to protect project profitability 6. Stakeholder Collaboration Work closely with Project Managers, Contracts Managers, designers, and clients Attend site and project meetings to provide commercial input Report financial performance and project progress to stakeholders 7. Compliance & Documentation Ensure compliance with relevant construction legislation and industry standards Maintain accurate and up-to-date project documentation Support the preparation and agreement of final accounts Qualifications & Experience Degree in Quantity Surveying, Construction Management, or related discipline Minimum 3 years' experience in Quantity Surveying within fitout or construction sectors Strong understanding of construction contracts, procurement, and cost control Excellent analytical, numerical, and negotiation skills Strong communication and stakeholder management abilities Membership of RICS or similar professional body desirable Key Competencies High attention to detail and strong organisational skills Ability to manage multiple projects simultaneously Commercially astute and results-driven Strong professional ethics and accountability RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Aioi Nissay Dowa Europe Limited
Oxford, Oxfordshire
Overview AIOI R&D Lab, developing AI solutions and products to solve societal problems, is looking for a General Counsel to take responsibility on corporate governance and legal clearance in the digital field in EU/UK/Japan. As General Counsel, you will provide strategic and operational legal support across the company as a member of the Board of Executive Managing Officers. You will ensure full compliance with applicable laws and regulations in the UK, EU, and Japan, particularly in areas of corporate governance, data protection, AI ethics and risk, digital regulation, and insurance related legislation. You'll work with a talented team of executives and project managers, group legal teams and industry leaders. The role is a permanent full time position. Responsibilities Member of the Board of Executive Managing Officers (Subject to AIOI R&D Lab's board approval) Provide legal advice and guidance to management on all company activities, including R&D, partnerships, procurement, and corporate governance. Oversee compliance frameworks, including data protection (GDPR, APPI, etc.), AI governance, and digital regulatory requirements. Monitor and interpret relevant legislative and regulatory developments in the UK, EU, and Japan affecting the company's operations and research. Draft, review, and negotiate a wide range of contracts, including research collaboration agreements, NDAs, vendor contracts, and partnership MoUs. Lead risk management initiatives relating to AI ethics, data use, and digital technologies. Develop and maintain internal policies for legal compliance, privacy management, and ethical AI development. Act as the main contact for legal coordination with Aioi Nissay Dowa Europe Ltd. and Aioi Nissay Dowa Insurance Co., Ltd., ensuring group level consistency. Support board governance matters for Aioi R&D Lab Ltd. Manage and supervise external counsel, ensuring efficient and cost effective use of legal resources. Knowledge, Experience and Qualifications Essential Qualifications Qualified lawyer (UK, Japan, or EU jurisdiction). Minimum 7-10 years of post qualification experience in corporate, regulatory, or technology law. Deep understanding of UK, EU and Japanese corporate law and compliance frameworks; data protection and privacy laws (GDPR, APPI, etc.); AI risk management and digital/technology regulations; and legal and regulatory frameworks relevant to the insurance industry. Proven experience advising on cross border legal matters and working within international corporate groups. Excellent communication and drafting skills in both English and Japanese, with the ability to conduct legal discussions fluently (native level in at least one language). Strong analytical and strategic thinking abilities, with a proactive approach to risk identification and mitigation. Desirable Qualifications Experience working in or with R&D or technology driven organizations. Familiarity with UK or EU insurance supervisory frameworks (e.g., FCA, PRA, EIOPA regulations). Prior in house counsel experience in a multinational company or financial institution. Experience developing and implementing compliance programs, particularly for AI governance or data ethics. Demonstrated ability to liaise effectively with regulators, external counsel, and internal stakeholders across multiple jurisdictions. Benefits Recognised as the Best Large Insurance Employer: Awarded Best Large Insurance Employer for 2023 at the British Insurance Awards. Unmatched Work Life Balance. Competitive Salaries and Benefits Package: Salaries recognize your skills and expertise. 30 days annual leave with the option to buy/sell up to 5 days holiday . Permanent Health Insurance, Private Medical & Wellness Checks . 4 Annual salary Life Assurance . Comprehensive benefits package including: money back on health related expenses, virtual GP service, flu jab vouchers, driving lessons support , pension advisory, and family friendly policies (e.g., baby bonus). Employee well being initiatives such as the Employee Assistance Programme, annual season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation. Equal Opportunity Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND E, equal opportunity is more than a policy-it's a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable Adjustments If you require any adjustments to support you during our recruitment process, please let us know. We're committed to making the process accessible and are happy to help.
Apr 18, 2026
Full time
Overview AIOI R&D Lab, developing AI solutions and products to solve societal problems, is looking for a General Counsel to take responsibility on corporate governance and legal clearance in the digital field in EU/UK/Japan. As General Counsel, you will provide strategic and operational legal support across the company as a member of the Board of Executive Managing Officers. You will ensure full compliance with applicable laws and regulations in the UK, EU, and Japan, particularly in areas of corporate governance, data protection, AI ethics and risk, digital regulation, and insurance related legislation. You'll work with a talented team of executives and project managers, group legal teams and industry leaders. The role is a permanent full time position. Responsibilities Member of the Board of Executive Managing Officers (Subject to AIOI R&D Lab's board approval) Provide legal advice and guidance to management on all company activities, including R&D, partnerships, procurement, and corporate governance. Oversee compliance frameworks, including data protection (GDPR, APPI, etc.), AI governance, and digital regulatory requirements. Monitor and interpret relevant legislative and regulatory developments in the UK, EU, and Japan affecting the company's operations and research. Draft, review, and negotiate a wide range of contracts, including research collaboration agreements, NDAs, vendor contracts, and partnership MoUs. Lead risk management initiatives relating to AI ethics, data use, and digital technologies. Develop and maintain internal policies for legal compliance, privacy management, and ethical AI development. Act as the main contact for legal coordination with Aioi Nissay Dowa Europe Ltd. and Aioi Nissay Dowa Insurance Co., Ltd., ensuring group level consistency. Support board governance matters for Aioi R&D Lab Ltd. Manage and supervise external counsel, ensuring efficient and cost effective use of legal resources. Knowledge, Experience and Qualifications Essential Qualifications Qualified lawyer (UK, Japan, or EU jurisdiction). Minimum 7-10 years of post qualification experience in corporate, regulatory, or technology law. Deep understanding of UK, EU and Japanese corporate law and compliance frameworks; data protection and privacy laws (GDPR, APPI, etc.); AI risk management and digital/technology regulations; and legal and regulatory frameworks relevant to the insurance industry. Proven experience advising on cross border legal matters and working within international corporate groups. Excellent communication and drafting skills in both English and Japanese, with the ability to conduct legal discussions fluently (native level in at least one language). Strong analytical and strategic thinking abilities, with a proactive approach to risk identification and mitigation. Desirable Qualifications Experience working in or with R&D or technology driven organizations. Familiarity with UK or EU insurance supervisory frameworks (e.g., FCA, PRA, EIOPA regulations). Prior in house counsel experience in a multinational company or financial institution. Experience developing and implementing compliance programs, particularly for AI governance or data ethics. Demonstrated ability to liaise effectively with regulators, external counsel, and internal stakeholders across multiple jurisdictions. Benefits Recognised as the Best Large Insurance Employer: Awarded Best Large Insurance Employer for 2023 at the British Insurance Awards. Unmatched Work Life Balance. Competitive Salaries and Benefits Package: Salaries recognize your skills and expertise. 30 days annual leave with the option to buy/sell up to 5 days holiday . Permanent Health Insurance, Private Medical & Wellness Checks . 4 Annual salary Life Assurance . Comprehensive benefits package including: money back on health related expenses, virtual GP service, flu jab vouchers, driving lessons support , pension advisory, and family friendly policies (e.g., baby bonus). Employee well being initiatives such as the Employee Assistance Programme, annual season ticket loan , cycle scheme , and financial flexibility through Wagestream . Subject to company performance and completion of probation. Equal Opportunity Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). At AND E, equal opportunity is more than a policy-it's a promise. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. Reasonable Adjustments If you require any adjustments to support you during our recruitment process, please let us know. We're committed to making the process accessible and are happy to help.
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Apr 18, 2026
Full time
Key Responsibilities Define and lead a comprehensive AI strategy for Janus Henderson, continuously refining it based on emerging technologies and business needs. Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model development life cycle from proof of concept to deployment. Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Encourage collaboration across business units, embedding AI solutions into processes and supporting integration with technology teams. Monitor industry trends, evaluate new AI techniques and fintech innovations, and lead pilot programs to assess ROI and advocate for strategic investments in data science capabilities. Required Qualifications Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or related quantitative field. 10+ years of experience in data science or analytics, with at least 5 years in a leadership or managerial capacity, preferably in financial services or asset management. Deep expertise in machine learning and statistical modeling, hands on experience developing and deploying models (e.g., predictive models, NLP, time series forecasting) and managing model risk in a regulated environment. Solid understanding of asset management business, including investment products, portfolio management, performance analytics and regulatory compliance reporting. Demonstrated leadership and communication skills, with the ability to articulate complex analytical findings to senior executives and to influence decision making. Preferred Experience Direct experience within an asset management analytics or quantitative research team. Hands on experience establishing governance processes for AI/ML and familiarity with EU AI Act, SEC guidance on model risk and ethical AI frameworks. Proficiency with advanced analytics libraries and tools used in finance, including quantitative finance libraries, time series databases and visualization platforms such as Tableau or Power BI. Published work, patents or conference presentations related to AI or data science in finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, Jupyter notebooks and version control (Git). Machine Learning: regression, classification, clustering, tree based models, neural networks, MLOps practices and model deployment. Data Platforms: relational and NoSQL databases, time series stores, cloud data services (AWS Redshift, Azure Synapse, Google BigQuery) and distributed computing frameworks. Analytics & BI: Tableau, Power BI, matplotlib/Plotly, Excel or similar tools for data storytelling. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption and secure data enclaves. Soft Skills & Leadership Competencies Strategic vision for AI and analytics, communicating the vision to senior leaders. High ethical standards, advocating responsible AI and refusing use cases that pose undue risk. Exceptional storytelling ability, translating complex insights into plain language for non technical audiences. Collaborative influence across IT, investment, compliance and client teams. Mentorship, fostering continuous learning and recruiting top talent. Problem solving resilience, systematically addressing data quality, model performance and resource constraints. What to Expect When You Join Hybrid working with reasonable accommodations. Generous holiday policies and paid volunteer time. Professional development support, tuition reimbursement and continuing education. All inclusive diversity, equity and inclusion culture. Maternal/paternal leave benefits and family services. Access to Headspace, ClassPass and other well being benefits. Unique employee events, including health challenges and evening socials. Supervisory Responsibilities Yes Potential for Growth Mentoring programs Leadership development Regular training sessions Career development services Continuing education courses Regulatory & Ethical Expectations You will be expected to understand the regulatory obligations of the firm and abide by JHI policies applicable to your role, including adherence to the Investment Advisory Code of Ethics. Annual Bonus Opportunity Position may be eligible for an annual discretionary bonus award from the profit pool, with individual awards based on company, department, team and personal performance. Benefits Summary Comprehensive total rewards package including competitive compensation, pension/retirement plans, health and well being benefits, and flexible work arrangements. Equal Opportunity Statement Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.
Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge including understanding of maintenance processes, LOLER regulations and safety requirements would be advantageous but is not essential. • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately. • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally. • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday 25 days per year plus bank holidays holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business • Direct involvement in customer service and operational coordination • Supportive branch environment with strong team collaboration • Opportunity to develop within a structured service organisation • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 18, 2026
Full time
Customer Focus. Service Coordination. Operational Excellence. Are you an organised, client-focused service professional who thrives in a fast-paced engineering services environment? Liftec Express a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Service Manager Assistant to provide focused customer support while working closely with an allocated Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. The Role at a Glance: Service Manager Assistant Dartford, Onsite £30,000 - £32,000 Plus Extensive Benefits Package Core hours 40 per week: 08:00-17:00, with one hour for lunch. Reporting to: Service Delivery Manager Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains/major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Service support / coordination experience within an engineering, construction or lift environment. Service Admin. Service Coordinator would be preferred however strong Service Support Experience in other industries would be considered Skills: Service Scheduling, client communication, service systems, strong organisational ability About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to join a collaborative branch team and play a central role in supporting service delivery. Ready for your next challenge? Working alongside an allocated Service Manager, you will provide a focused Customer Support Service across a defined portfolio of customers, lift units and engineers. You will regularly update clients on outstanding matters, resolve queries efficiently and maintain friendly, professional communication at all times using the JED/CRM system and information provided by Service Engineers. You will assist with scheduling planned service visits, call-outs and repairs, ensuring appropriate resource allocation and smooth coordination of engineer activity. Acting as a primary contact for client enquiries, you will manage complaints, handle urgent repair requests and maintain strong working relationships with customers. You will support compliance by ensuring service activities align with company safety policies, health and safety regulations and maintenance standards. Accurate tracking of repairs, maintenance visits and reporting through service management systems and Microsoft Office tools will form a key part of your role. You will assist with engineer rotas, training coordination and performance tracking, helping to ensure the Service Department operates efficiently while maintaining close communication with colleagues and clients. Administrative accuracy and strong organisation will underpin your day-to-day responsibilities. The role holder shall carry out his/her duties in accordance with the stipulated business policies and procedures. About You: • You bring experience from a service support or administrative role within an engineering, construction or lift sector environment. Lift industry knowledge including understanding of maintenance processes, LOLER regulations and safety requirements would be advantageous but is not essential. • Strong verbal and written communication skills enable you to interact confidently with both clients and engineers. You are comfortable using service management systems and Microsoft Office, with the ability to generate reports and track operational activity accurately. • Highly organised and proactive, you are able to prioritise effectively in a fast-paced, client-facing environment. Calm under pressure, you handle emergency calls and urgent repair requests efficiently and professionally. • A collaborative team player with strong problem-solving skills, you are committed to maintaining high standards of customer service and operational support. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday 25 days per year plus bank holidays holiday year - January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme (depending on role -non-contractual) • Employee Referral Scheme Why Join Liftec Express? • Central role within a respected PE-backed engineering business • Direct involvement in customer service and operational coordination • Supportive branch environment with strong team collaboration • Opportunity to develop within a structured service organisation • Culture focused on safety, quality and customer care If you are an organised and customer-focused service professional looking to build your career within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Contact Centre Senior Manager Salary: £53,451 - £57,186 Contract: Permanent, full time Location: West Yorkshire Police Looking for a leadership role where you can make a real impact in a high performing, fast paced operational environment? This is a key position within West Yorkshire Police s Contact Directorate, providing strategic leadership across a complex operational portfolio serving the public, officers, staff and partner agencies. You will lead and motivate teams to deliver a high quality, timely and professional service while ensuring the smooth delivery of emergency and non emergency communications. As a senior manager, you will play a critical role in shaping service performance, supporting staff wellbeing, driving continuous improvement and ensuring compliance across multiple operational functions. You will also act as a vital liaison point co ordinating communication and service delivery between internal departments, the public and external agencies. This is an excellent opportunity for an experienced leader with strong operational insight, excellent people skills and a passion for delivering public focused service excellence in a demanding and rewarding environment. Role and Responsibilities As a Senior Manager, you will hold a pivotal responsibility in ensuring the effective leadership, strategic direction and operational performance of the Contact Directorate. Key Duties: • Lead by example, upholding the Police Code of Ethics and ensuring staff consistently reflect Force values • Manage staff performance, attendance and wellbeing in line with policies and procedures. • Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment • Drive continuous improvement through operational planning, efficient resource coordination and preventative policing approaches • Ensure compliance with HMICFRS, national standards and Force strategies through effective partnership working • Monitor and evaluate performance to improve service delivery, user satisfaction and service recovery • Provide clear, ethical operational advice to internal and external stakeholders. • Support budget management, including funding negotiations, contract oversight and efficient resource use • Develop staff capability through targeted support, skills development and behavioural guidance • Oversee the maintenance and continuity of technological systems, ensuring effective procedures and resource allocation Expectations To succeed in this role, you will be expected to: • Communicate effectively with staff, partner agencies and senior stakeholders • Demonstrate strong leadership, analytical and decision making skills • Apply operational knowledge to support service delivery improvements • Work confidently with policies, risk management processes and operational planning • Manage high pressure workloads and make timely, informed decisions • Maintain a flexible and adaptive approach within a demanding environment • Operate collaboratively across districts and specialist departments Essential Criteria • Proven senior managerial experience in a large commercial or public sector call centre environment • Strong written, verbal and interpersonal communication skills • Strong analytical, leadership and innovation capabilities • Experience of change management • Knowledge of financial and budgetary principles • Experience working within a Contact Centre environment • Ability to share managerial responsibility for approximately 650 staff • Ability to analyse information and produce detailed reports • Knowledge of GDPR, the Computer Misuse Act, MOPI and Force policies • Basic understanding of budgeting, financial systems and contract management • IOSH Managing Safely (or equivalent) • Willingness and ability to travel across West Yorkshire and attend local, regional and national meetings Benefits West Yorkshire Police staff can access a wide range of benefits designed to support work life balance, wellbeing, development and financial security. These include: • Generous annual leave allowance - 27 days annual leave, rising to 32 days after five years of service plus bank holidays (bank holidays to be worked on a rota basis, incurring additional compensation) • Office based SLT across the force as required • Membership of the West Yorkshire Pension Fund, a secure Defined Benefit CARE (Career Average Revalued Earnings) pension scheme • Access to savings, discounts and cashback rewards through staff schemes, including eligibility to purchase a Blue Light Card and membership to the Company Shop (membership fees to be paid by employee) • Access to Employee Assistance Service accessible 24/7, providing counselling and financial advice for you and your immediate relatives • Membership options for the Police Treatment Centre and The Police Children s Charity (eligibility-dependent) • Opportunities for career development and training • Supportive HR policies, including maternity, paternity and other family-friendly provisions • A meaningful career with a clear sense of purpose supporting policing services that protect communities • Option to sign up to our Cycle to work scheme (eligibility-dependent) This post will close at 23:55 hours on 9th May 2026 How to Apply Join us in leading a vital operational function that supports communities across West Yorkshire The vacancy will close on 09/05/2026 at 23:55 hours. The successful candidate will be subject to personal and financial vetting checks prior to appointment.
Apr 17, 2026
Full time
Contact Centre Senior Manager Salary: £53,451 - £57,186 Contract: Permanent, full time Location: West Yorkshire Police Looking for a leadership role where you can make a real impact in a high performing, fast paced operational environment? This is a key position within West Yorkshire Police s Contact Directorate, providing strategic leadership across a complex operational portfolio serving the public, officers, staff and partner agencies. You will lead and motivate teams to deliver a high quality, timely and professional service while ensuring the smooth delivery of emergency and non emergency communications. As a senior manager, you will play a critical role in shaping service performance, supporting staff wellbeing, driving continuous improvement and ensuring compliance across multiple operational functions. You will also act as a vital liaison point co ordinating communication and service delivery between internal departments, the public and external agencies. This is an excellent opportunity for an experienced leader with strong operational insight, excellent people skills and a passion for delivering public focused service excellence in a demanding and rewarding environment. Role and Responsibilities As a Senior Manager, you will hold a pivotal responsibility in ensuring the effective leadership, strategic direction and operational performance of the Contact Directorate. Key Duties: • Lead by example, upholding the Police Code of Ethics and ensuring staff consistently reflect Force values • Manage staff performance, attendance and wellbeing in line with policies and procedures. • Maintain strategic oversight of Contact Centre teams, ensuring effective recruitment, training and resource deployment • Drive continuous improvement through operational planning, efficient resource coordination and preventative policing approaches • Ensure compliance with HMICFRS, national standards and Force strategies through effective partnership working • Monitor and evaluate performance to improve service delivery, user satisfaction and service recovery • Provide clear, ethical operational advice to internal and external stakeholders. • Support budget management, including funding negotiations, contract oversight and efficient resource use • Develop staff capability through targeted support, skills development and behavioural guidance • Oversee the maintenance and continuity of technological systems, ensuring effective procedures and resource allocation Expectations To succeed in this role, you will be expected to: • Communicate effectively with staff, partner agencies and senior stakeholders • Demonstrate strong leadership, analytical and decision making skills • Apply operational knowledge to support service delivery improvements • Work confidently with policies, risk management processes and operational planning • Manage high pressure workloads and make timely, informed decisions • Maintain a flexible and adaptive approach within a demanding environment • Operate collaboratively across districts and specialist departments Essential Criteria • Proven senior managerial experience in a large commercial or public sector call centre environment • Strong written, verbal and interpersonal communication skills • Strong analytical, leadership and innovation capabilities • Experience of change management • Knowledge of financial and budgetary principles • Experience working within a Contact Centre environment • Ability to share managerial responsibility for approximately 650 staff • Ability to analyse information and produce detailed reports • Knowledge of GDPR, the Computer Misuse Act, MOPI and Force policies • Basic understanding of budgeting, financial systems and contract management • IOSH Managing Safely (or equivalent) • Willingness and ability to travel across West Yorkshire and attend local, regional and national meetings Benefits West Yorkshire Police staff can access a wide range of benefits designed to support work life balance, wellbeing, development and financial security. These include: • Generous annual leave allowance - 27 days annual leave, rising to 32 days after five years of service plus bank holidays (bank holidays to be worked on a rota basis, incurring additional compensation) • Office based SLT across the force as required • Membership of the West Yorkshire Pension Fund, a secure Defined Benefit CARE (Career Average Revalued Earnings) pension scheme • Access to savings, discounts and cashback rewards through staff schemes, including eligibility to purchase a Blue Light Card and membership to the Company Shop (membership fees to be paid by employee) • Access to Employee Assistance Service accessible 24/7, providing counselling and financial advice for you and your immediate relatives • Membership options for the Police Treatment Centre and The Police Children s Charity (eligibility-dependent) • Opportunities for career development and training • Supportive HR policies, including maternity, paternity and other family-friendly provisions • A meaningful career with a clear sense of purpose supporting policing services that protect communities • Option to sign up to our Cycle to work scheme (eligibility-dependent) This post will close at 23:55 hours on 9th May 2026 How to Apply Join us in leading a vital operational function that supports communities across West Yorkshire The vacancy will close on 09/05/2026 at 23:55 hours. The successful candidate will be subject to personal and financial vetting checks prior to appointment.
Overview The Head of Data Science & AI spearheads Janus Henderson's data driven initiatives, leading the development and execution of a strategy that harnesses data and artificial intelligence across the organization. The role oversees advanced analytics, AI model development, and AI/ML governance, ensuring that AI is applied ethically and effectively to enhance investment research, client experience, and operations while maintaining the firm's standards of accuracy, transparency, and trust. Key Responsibilities AI Strategy: Define and lead a comprehensive AI strategy aligned with business objectives, continuously refining it based on emerging technologies and evolving needs. Model Development & AI Innovation: Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model lifecycle from proof of concept to production and ensuring ongoing value and maintenance. AI Governance & Ethics: Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Enablement & Collaboration: Act as a bridge between the Data Science team and other business units, fostering integration of AI solutions into processes and working closely with technology leaders. Emerging Technology & Thought Leadership: Monitor industry trends, evaluate new AI techniques, pilot innovations, and advocate for investments that deliver competitive advantage and risk reduction. Required Qualifications Education: Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related quantitative field. Experience: 10+ years in data science, analytics, or related technology roles, with a minimum of 5 years in leadership or managerial capacity. Experience in financial services, asset management, or capital markets is highly desirable. Technical Proficiency: Deep expertise in machine learning techniques, statistical modeling, and large dataset analytics; proven track record of model development and deployment. Industry Knowledge: Solid understanding of asset management products, portfolio management, performance analytics, and client servicing; awareness of how AI is applied in investment management. Leadership & Communication: Demonstrated ability to lead multidisciplinary teams, manage complex projects, and convey analytical insights to senior executives. Preferred Experience Direct experience in an asset management analytics or quantitative research team. Established AI/ML governance processes, including model review committees and monitoring frameworks. Familiarity with advanced analytics ecosystems in finance (e.g., quantitative libraries, time series databases, visualization tools). Published research, patents, or conference presentations in AI or data science related to finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, notebooks, Git. Machine Learning: regression, classification, clustering, tree based models, neural networks; MLOps, model deployment, automated testing. Data Platforms: relational databases, NoSQL, time series, big data frameworks, cloud data services (AWS, Azure, GCP). Analytics & BI: Tableau, Power BI, Python/R visualization, statistical analysis tools. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption. Soft Skills & Leadership Competencies Strategic Vision & Innovation Ethical Leadership & Responsible AI advocacy Storytelling & Communication for non technical audiences Collaboration & Influence across organizational boundaries Mentorship & Talent Development Problem Solving & Resilience Benefits and Working Conditions Hybrid working environment with reasonable accommodations Generous holiday policy Paid volunteer time Professional development support (courses, tuition reimbursement) Inclusive diversity, equity, and inclusion initiatives Family leave benefits Well being initiatives (Headspace, ClassPass) Employee events and wellness perks (complimentary beverages, happy hours) Janus Henderson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Applicants must comply with the firm's Investment Advisory Code of Ethics and any relevant regulatory obligations.
Apr 17, 2026
Full time
Overview The Head of Data Science & AI spearheads Janus Henderson's data driven initiatives, leading the development and execution of a strategy that harnesses data and artificial intelligence across the organization. The role oversees advanced analytics, AI model development, and AI/ML governance, ensuring that AI is applied ethically and effectively to enhance investment research, client experience, and operations while maintaining the firm's standards of accuracy, transparency, and trust. Key Responsibilities AI Strategy: Define and lead a comprehensive AI strategy aligned with business objectives, continuously refining it based on emerging technologies and evolving needs. Model Development & AI Innovation: Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model lifecycle from proof of concept to production and ensuring ongoing value and maintenance. AI Governance & Ethics: Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Enablement & Collaboration: Act as a bridge between the Data Science team and other business units, fostering integration of AI solutions into processes and working closely with technology leaders. Emerging Technology & Thought Leadership: Monitor industry trends, evaluate new AI techniques, pilot innovations, and advocate for investments that deliver competitive advantage and risk reduction. Required Qualifications Education: Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related quantitative field. Experience: 10+ years in data science, analytics, or related technology roles, with a minimum of 5 years in leadership or managerial capacity. Experience in financial services, asset management, or capital markets is highly desirable. Technical Proficiency: Deep expertise in machine learning techniques, statistical modeling, and large dataset analytics; proven track record of model development and deployment. Industry Knowledge: Solid understanding of asset management products, portfolio management, performance analytics, and client servicing; awareness of how AI is applied in investment management. Leadership & Communication: Demonstrated ability to lead multidisciplinary teams, manage complex projects, and convey analytical insights to senior executives. Preferred Experience Direct experience in an asset management analytics or quantitative research team. Established AI/ML governance processes, including model review committees and monitoring frameworks. Familiarity with advanced analytics ecosystems in finance (e.g., quantitative libraries, time series databases, visualization tools). Published research, patents, or conference presentations in AI or data science related to finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, notebooks, Git. Machine Learning: regression, classification, clustering, tree based models, neural networks; MLOps, model deployment, automated testing. Data Platforms: relational databases, NoSQL, time series, big data frameworks, cloud data services (AWS, Azure, GCP). Analytics & BI: Tableau, Power BI, Python/R visualization, statistical analysis tools. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption. Soft Skills & Leadership Competencies Strategic Vision & Innovation Ethical Leadership & Responsible AI advocacy Storytelling & Communication for non technical audiences Collaboration & Influence across organizational boundaries Mentorship & Talent Development Problem Solving & Resilience Benefits and Working Conditions Hybrid working environment with reasonable accommodations Generous holiday policy Paid volunteer time Professional development support (courses, tuition reimbursement) Inclusive diversity, equity, and inclusion initiatives Family leave benefits Well being initiatives (Headspace, ClassPass) Employee events and wellness perks (complimentary beverages, happy hours) Janus Henderson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Applicants must comply with the firm's Investment Advisory Code of Ethics and any relevant regulatory obligations.
and for more information. You can manage and change your cookie preferences on our Privacy and cookie notice.Team Manager page is loaded Team Managerlocations: Kilmarnocktime type: Full timeposted on: Posted 3 Days Agojob requisition id: 21972We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Responsible for managing a team of Customer Support agents to achieve great outcomes for our vulnerable customer base. Accountable for achieving set targets through coaching, feedback and regular 121s. Main Duties and Responsibilities: Monitor, manage and motivate a team of up to 12 direct reports Managing workloads and resource to ensure that SLAs area maintained and that good customer outcomes are achieved Ensure a proactive approach to managing our vulnerable customer base with good outcomes a priority in everything you do. Drive an ethos of continuous improvement with the team to ensure that call quality and efficiency targets are achieved Create and maintain a coaching culture where agent feedback is key and that all team members are accountable for their own and organisational objectives Communicating key changes to direct reports and peers through excellent verbal and written communication skills Ensuring team and departmental compliance with Customer Services policies and procedures Liaising with vendors and clients during external audits and visits Communicating and liaising with external agencies Maintaining registers relating to relevant Customer Services areas Taking ownership of escalated agent calls, providing first call resolution where available Analysing and interpreting performance and customer data Responsible for keeping Customer Services procedures up to date Conducting probationary reviews as requested Addressing and documenting conduct issues appropriately in line with PRA Group policies and procedures, liaising with line manager and HR as required Relationship Management Respond to all managerial direction and requests in a positive manner Work proactively with Training and Call Quality to ensure best practice adhered to Be accessible and approachable to all internal and external customers Adapt communication style to suit audience Be able to build effective relationships and influence key managers/stakeholders across the business Liaise with Senior Managers and Team managers to achieve common business goals Experience/Qualifications Minimum of one year managerial experience Experience of managing the daily running of a team within a fast paced environment. The ability to review the performance of employees, identifying training needs and making recommendations for improvement and providing appropriate coaching/training on a daily basis. Strong communication skills. Strong leadership and management skills which will improve team performance The ability to manage internal/external relationships effectively, and influence key managers/stakeholders across the organisation. Leadership and Engagement Manage and supervise the Customer Support team Monitor, manage, develop and motivate the team, using performance management framework where necessary Attract, retain and develop the most talented and diverse Customer Support team Ensure robust metrics in place for successfully managing performance of staff Complete regular 1-2-1's with direct reports Create an engaged and motivated workforce, using the annual staff engagement survey as a metric to determine progress and success Build trust and respect across the organisation, harnessing the skills of everyone to work together to deliver long-term value to the business. Lead team to achieve organisational goals Provide leadership, direction and management of the Customer Support team Compliance Responsibilities: All employees have a responsibility to support PRA's compliance with applicable laws, regulations, internal policies, and risk management including: Taking accountability for their own actions, decisions, and professional conduct. Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator. Following the Company's policies, procedures, and conduct standards at all times and participating in the management of risks. Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation , or breach of local legislation. Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities. Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA's values and Group Code of Conduct which adheres to the highest standard of ethics. Co-operating fully with internal reviews, audits, or regulatory investigations if required. All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
Apr 16, 2026
Full time
and for more information. You can manage and change your cookie preferences on our Privacy and cookie notice.Team Manager page is loaded Team Managerlocations: Kilmarnocktime type: Full timeposted on: Posted 3 Days Agojob requisition id: 21972We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Responsible for managing a team of Customer Support agents to achieve great outcomes for our vulnerable customer base. Accountable for achieving set targets through coaching, feedback and regular 121s. Main Duties and Responsibilities: Monitor, manage and motivate a team of up to 12 direct reports Managing workloads and resource to ensure that SLAs area maintained and that good customer outcomes are achieved Ensure a proactive approach to managing our vulnerable customer base with good outcomes a priority in everything you do. Drive an ethos of continuous improvement with the team to ensure that call quality and efficiency targets are achieved Create and maintain a coaching culture where agent feedback is key and that all team members are accountable for their own and organisational objectives Communicating key changes to direct reports and peers through excellent verbal and written communication skills Ensuring team and departmental compliance with Customer Services policies and procedures Liaising with vendors and clients during external audits and visits Communicating and liaising with external agencies Maintaining registers relating to relevant Customer Services areas Taking ownership of escalated agent calls, providing first call resolution where available Analysing and interpreting performance and customer data Responsible for keeping Customer Services procedures up to date Conducting probationary reviews as requested Addressing and documenting conduct issues appropriately in line with PRA Group policies and procedures, liaising with line manager and HR as required Relationship Management Respond to all managerial direction and requests in a positive manner Work proactively with Training and Call Quality to ensure best practice adhered to Be accessible and approachable to all internal and external customers Adapt communication style to suit audience Be able to build effective relationships and influence key managers/stakeholders across the business Liaise with Senior Managers and Team managers to achieve common business goals Experience/Qualifications Minimum of one year managerial experience Experience of managing the daily running of a team within a fast paced environment. The ability to review the performance of employees, identifying training needs and making recommendations for improvement and providing appropriate coaching/training on a daily basis. Strong communication skills. Strong leadership and management skills which will improve team performance The ability to manage internal/external relationships effectively, and influence key managers/stakeholders across the organisation. Leadership and Engagement Manage and supervise the Customer Support team Monitor, manage, develop and motivate the team, using performance management framework where necessary Attract, retain and develop the most talented and diverse Customer Support team Ensure robust metrics in place for successfully managing performance of staff Complete regular 1-2-1's with direct reports Create an engaged and motivated workforce, using the annual staff engagement survey as a metric to determine progress and success Build trust and respect across the organisation, harnessing the skills of everyone to work together to deliver long-term value to the business. Lead team to achieve organisational goals Provide leadership, direction and management of the Customer Support team Compliance Responsibilities: All employees have a responsibility to support PRA's compliance with applicable laws, regulations, internal policies, and risk management including: Taking accountability for their own actions, decisions, and professional conduct. Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator. Following the Company's policies, procedures, and conduct standards at all times and participating in the management of risks. Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation , or breach of local legislation. Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities. Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA's values and Group Code of Conduct which adheres to the highest standard of ethics. Co-operating fully with internal reviews, audits, or regulatory investigations if required. All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.
