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Role Details: Location: London (SW3 5EZ) Contract Type: Zero-hours Client: RBKC (Royal Borough Of Kensington and Chelsea) Pay Rate: 25 per Hr.(Weekdays) 36 per Hr.(Weekends) - PAYE Schedule: Monday to Friday, with weekend availability required Requirement: Valid passport About the Role: This position involves supporting registration services and ceremonies while delivering a high standard of customer service. You will work closely with a team to ensure smooth operations, assist customers in a professional manner, and handle sensitive information within a legal framework. Key Responsibilities & Skills: Work collaboratively with the team to meet objectives Demonstrate flexibility and adapt to different duties, sometimes at short notice Interact with customers in a friendly, professional, and respectful manner Accurately gather and manage detailed information in line with legal requirements Maintain excellent customer service, even under pressure and tight deadlines Use various computer systems and software confidently Ensure neat, clear handwriting (including use of fountain pen and ink) Represent the organisation with a high standard of personal presentation Handle confidential documents with speed and accuracy Deliver public-facing duties, including ceremonies, with confidence Desirable Experience: Previous experience in registration services Knowledge of registering births, deaths, marriages, and civil partnerships Experience handling legal or official documentation Qualifications: Essential: GCSE (or equivalent) Desirable: A-Level (or equivalent) or higher; NVQ/City & Guilds in Registration Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.