Rentokil Graduate Pest Control Technician - Travelling Role Join Our Team and Make a Difference! Enjoy problem-solving and helping customers? Become a Pest Control Technician with Rentokil in England and Wales. Full training provided, no experience necessary. Apply now! We are currently seeking a Pest Control Technician to join our dedicated team of travelling Technicians, covering England and Wales. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for you! Why Join Rentokil? Competitive Salary Package: Start with a basic salary of £26,733 per annum plus an inconvenience allowance of £5000 per annum due to travelling and staying away from home. Expected OTE: £32,000 per annum, with bonus and commission schemes available. Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary. Industry-Leading Training: Receive top-notch training to support our customers' pest control needs. Graduate Pest Control Technician Role Our Graduate Pest Control Technicians joining our specialist hit squad supporting key branches across the UK, working on service improvement. You will be working within different branches across the UK, therefore, a commitment to working and staying away from home during your working week is required. You'll provide effective solutions for residential and commercial pest control, including rodent control, insect control, and bird control, ensuring excellent customer service while resolving pest problems. Weekly Travel Pattern: Expect to travel to your hotel on Sunday, work in the assigned location Monday to Friday, and travel home on Friday, aiming to be back by 2-3 pm for end-of-week admin. Nationwide Scope: While a lot of work is in London and the South East, locations could be anywhere in the UK, often requiring long-distance drives on Sundays and Fridays. You'll start as a Graduate Pest Control Technician, gaining invaluable frontline experience over 6-12 months. You'll receive world-class, industry-recognised training leading to a globally respected Pest Control Qualification - a valuable asset for your entire career! Key responsibilities include: Inspecting premises and identifying risks. Tackling pest problems effectively. Offering expert advice on hygiene and prevention. Completing accurate reports & providing exceptional customer service. Beyond the Field: Your Tailored Career Pathway & Progression This travelling role offers unparalleled networking opportunities and typically leads to progression. After mastering your skills, the next 12-36 months unlock exciting opportunities to shape your own future within Rentokil Initial. Our structured development programme provides progression opportunities into diverse roles such as: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Rentokil offers you the platform to follow your own career path while constantly learning on the job and developing your career. A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality, or Tourism. A full UK driving licence. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. You may be required to pass a DBS check depending on the role you have applied for. Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting "People First" Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Our Social Links Website LinkedIn Facebook Instagram Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Apr 19, 2026
Full time
Rentokil Graduate Pest Control Technician - Travelling Role Join Our Team and Make a Difference! Enjoy problem-solving and helping customers? Become a Pest Control Technician with Rentokil in England and Wales. Full training provided, no experience necessary. Apply now! We are currently seeking a Pest Control Technician to join our dedicated team of travelling Technicians, covering England and Wales. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for you! Why Join Rentokil? Competitive Salary Package: Start with a basic salary of £26,733 per annum plus an inconvenience allowance of £5000 per annum due to travelling and staying away from home. Expected OTE: £32,000 per annum, with bonus and commission schemes available. Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary. Industry-Leading Training: Receive top-notch training to support our customers' pest control needs. Graduate Pest Control Technician Role Our Graduate Pest Control Technicians joining our specialist hit squad supporting key branches across the UK, working on service improvement. You will be working within different branches across the UK, therefore, a commitment to working and staying away from home during your working week is required. You'll provide effective solutions for residential and commercial pest control, including rodent control, insect control, and bird control, ensuring excellent customer service while resolving pest problems. Weekly Travel Pattern: Expect to travel to your hotel on Sunday, work in the assigned location Monday to Friday, and travel home on Friday, aiming to be back by 2-3 pm for end-of-week admin. Nationwide Scope: While a lot of work is in London and the South East, locations could be anywhere in the UK, often requiring long-distance drives on Sundays and Fridays. You'll start as a Graduate Pest Control Technician, gaining invaluable frontline experience over 6-12 months. You'll receive world-class, industry-recognised training leading to a globally respected Pest Control Qualification - a valuable asset for your entire career! Key responsibilities include: Inspecting premises and identifying risks. Tackling pest problems effectively. Offering expert advice on hygiene and prevention. Completing accurate reports & providing exceptional customer service. Beyond the Field: Your Tailored Career Pathway & Progression This travelling role offers unparalleled networking opportunities and typically leads to progression. After mastering your skills, the next 12-36 months unlock exciting opportunities to shape your own future within Rentokil Initial. Our structured development programme provides progression opportunities into diverse roles such as: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Rentokil offers you the platform to follow your own career path while constantly learning on the job and developing your career. A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality, or Tourism. A full UK driving licence. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. You may be required to pass a DBS check depending on the role you have applied for. Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. A Company Putting "People First" Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world's leading commercial pest control services provider, Initial is the world's leading commercial hygiene services provider, and Ambius is the world's leading provider of plants and scenting. As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family. Our Social Links Website LinkedIn Facebook Instagram Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Join Our Team and Make a Difference! Enjoy problem solving and helping customers? Become a Pest Control Technician with Rentokil in England and Wales. Full training provided, no experience necessary. Apply now! We are currently seeking a Pest Control Technician to join our dedicated team of travelling Technicians, covering England and Wales. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for you! Benefits Competitive Salary Package: Start with a basic salary of £26,733 per annum plus an inconvenience allowance of £5,000 per annum due to travelling and staying away from home. Expected OTE: £32,000 per annum, with bonus and commission schemes available. Other Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work Life Balance: Full time, permanent role, Monday to Friday (40 hour week), with potential for up to 48 hours in the future with an increased salary. Industry Leading Training: Receive top notch training to support our customers' pest control needs. Graduate Pest Control Technician Role Our Graduate Pest Control Technicians join a specialist team supporting key branches across the UK, working on service improvement. A commitment to working and staying away from home during the working week is required. You will provide effective solutions for residential and commercial pest control, including rodent, insect, and bird control, ensuring excellent customer service while resolving pest problems. Weekly Travel Pattern: Expect to travel to your hotel on Sunday, work in the assigned location Monday to Friday, and travel home on Friday, aiming to be back by 2 3 pm for end of week admin. Nationwide Scope: While a lot of work is in London and the South East, locations could be anywhere in the UK, often requiring long distance drives on Sundays and Fridays. You'll start as a Graduate Pest Control Technician, gaining invaluable frontline experience over 6 12 months. You'll receive world class, industry recognised training leading to a globally respected Pest Control Qualification - a valuable asset for your entire career. Key Responsibilities Inspect premises and identify risks. Tackle pest problems effectively. Offer expert advice on hygiene and prevention. Complete accurate reports & provide exceptional customer service. Career Pathway & Progression This travelling role offers unparalleled networking opportunities and typically leads to progression. After mastering your skills, the next months unlock exciting opportunities to shape your own future within Rentokil Initial. Our structured development programme provides progression opportunities into diverse roles such as: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Requirements A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality, or Tourism. A full UK driving licence. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. May be required to pass a DBS check depending on the role you have applied for. Additional Benefits Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our careers privacy policy.
Apr 18, 2026
Full time
Join Our Team and Make a Difference! Enjoy problem solving and helping customers? Become a Pest Control Technician with Rentokil in England and Wales. Full training provided, no experience necessary. Apply now! We are currently seeking a Pest Control Technician to join our dedicated team of travelling Technicians, covering England and Wales. If you enjoy managing your own schedule and solving unique customer problems in person, this could be the perfect opportunity for you! Benefits Competitive Salary Package: Start with a basic salary of £26,733 per annum plus an inconvenience allowance of £5,000 per annum due to travelling and staying away from home. Expected OTE: £32,000 per annum, with bonus and commission schemes available. Other Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards. Work Life Balance: Full time, permanent role, Monday to Friday (40 hour week), with potential for up to 48 hours in the future with an increased salary. Industry Leading Training: Receive top notch training to support our customers' pest control needs. Graduate Pest Control Technician Role Our Graduate Pest Control Technicians join a specialist team supporting key branches across the UK, working on service improvement. A commitment to working and staying away from home during the working week is required. You will provide effective solutions for residential and commercial pest control, including rodent, insect, and bird control, ensuring excellent customer service while resolving pest problems. Weekly Travel Pattern: Expect to travel to your hotel on Sunday, work in the assigned location Monday to Friday, and travel home on Friday, aiming to be back by 2 3 pm for end of week admin. Nationwide Scope: While a lot of work is in London and the South East, locations could be anywhere in the UK, often requiring long distance drives on Sundays and Fridays. You'll start as a Graduate Pest Control Technician, gaining invaluable frontline experience over 6 12 months. You'll receive world class, industry recognised training leading to a globally respected Pest Control Qualification - a valuable asset for your entire career. Key Responsibilities Inspect premises and identify risks. Tackle pest problems effectively. Offer expert advice on hygiene and prevention. Complete accurate reports & provide exceptional customer service. Career Pathway & Progression This travelling role offers unparalleled networking opportunities and typically leads to progression. After mastering your skills, the next months unlock exciting opportunities to shape your own future within Rentokil Initial. Our structured development programme provides progression opportunities into diverse roles such as: Sales Surveyor Field Biologist Service Team Leader Key Account Manager Requirements A minimum 2.2 degree in a science/BSc related subject including Social Science, or a BA in Business Management, Hospitality, or Tourism. A full UK driving licence. A desire to work hard and have fun while meeting and interacting with customers daily. Flexibility with working patterns to support business needs. May be required to pass a DBS check depending on the role you have applied for. Additional Benefits Additional opportunities to earn more with regular bonus and commission schemes. Access to a company vehicle and fuel card. Salary grading system - linked to performance for those keen to develop their career within our business. Opportunity to contribute to a Private Healthcare scheme. Enrolment in our company pension scheme. Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards. Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers. Leads Commission scheme available - although this isn't a sales job, we appreciate and reward you for passing on sales leads. Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends. Long service recognition - includes an extra five days of annual leave entitlement after five years of service. Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial. Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our careers privacy policy.
Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking a Manager for their Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. Offering a more competitive commission scheme than most, with an OTE of 40k pa - 47k pa, they are seeking an experienced and highly passionate Travel Manager, who wants to be part of a growing business. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business. Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently (or recently) working in a retail travel agency who has worked as an Assistant Manager or Manager. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of 40kpa - 47k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK.
Apr 17, 2026
Full time
Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking a Manager for their Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. Offering a more competitive commission scheme than most, with an OTE of 40k pa - 47k pa, they are seeking an experienced and highly passionate Travel Manager, who wants to be part of a growing business. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business. Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently (or recently) working in a retail travel agency who has worked as an Assistant Manager or Manager. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of 40kpa - 47k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK.
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Apr 17, 2026
Full time
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Purpose and objectives of the role To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area. The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and maintaining the highest standards of accuracy, security, and customer trust. Main duties and responsibilities Manage and operate the agency independently. Assess and purchase precious metals from individual clients. Ensure smooth operations and excellent presentation of your branch using your interpersonal and negotiation skills. Comply with all relevant laws and regulations. Increase sales through a pre-defined marketing strategy in collaboration with the regional manager. Ensure the branch meets sales targets, KPIs, and profitability goals. Trading & Customer Service Conduct buying and selling transactions for precious metals. Provide accurate valuations and explain pricing clearly to customers. Build strong customer relationships and maintain a reputation for trust and integrity. Handle high-value transactions with precision and professionalism. Compliance & Risk Management Ensure full adherence to AML, KYC, and anti-fraud procedures. Maintain accurate records, transaction logs, and audit-ready documentation. Implement security protocols for cash, metals, and sensitive information. Identify and escalate suspicious activity in line with regulatory requirements. Leadership and collaboration Train new recruits for the position of Branch Manager for other locations. Procedure compliance Maintain the regional manager informed of all relevant events at the branch. Input all data regarding successful purchases, failed transactions and sales on the appropriate data base. Sit at the front desk visible to any person walking by the branch window. Respect the company's dress code at the branch. Report any theft or criminal event to the regional manager and coordinate the communication to the police. Participate in any events organised by the company, as required. Qualifications GCSE Maths and English (Grade C/4 or above) required. Business-related or ICT GCSEs preferred. Experience Proven experience in branch management, retail leadership, financial services, or precious-metals trading is desirable. General Aptitude Strong numeracy skills and attention to detail. Excellent communication and customer-service abilities. Ability to work with high-value items responsibly and securely. Ability to work independently, manage their own workload, and stay motivated in a solo-branch environment. Software Skills CRM experience is desirable. Ability to work with Google Workspace. Familiar with compliance and verification software. Comfortable with digital record-keeping. Personal Attributes Charismatic and engaging, able to build instant rapport with customers and colleagues. Friendly and approachable, creating a welcoming atmosphere within the branch. Ambitious and driven, consistently striving for high performance and continuous improvement Naturally likable, with strong interpersonal skills that foster trust and long-term customer relationships. Confident communicator, comfortable interacting with a wide range of people. Positive and energetic, contributing to a motivating and uplifting team environment. Customer-focused, with a genuine interest in helping people and providing exceptional service. Professional and composed, even in high-pressure or high-value transaction situations. Team-oriented, supporting colleagues and contributing to a collaborative culture. Self-motivated, with a proactive approach to problem-solving and branch success. Additional requirements Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year). Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.
Apr 16, 2026
Full time
Purpose and objectives of the role To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area. The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and maintaining the highest standards of accuracy, security, and customer trust. Main duties and responsibilities Manage and operate the agency independently. Assess and purchase precious metals from individual clients. Ensure smooth operations and excellent presentation of your branch using your interpersonal and negotiation skills. Comply with all relevant laws and regulations. Increase sales through a pre-defined marketing strategy in collaboration with the regional manager. Ensure the branch meets sales targets, KPIs, and profitability goals. Trading & Customer Service Conduct buying and selling transactions for precious metals. Provide accurate valuations and explain pricing clearly to customers. Build strong customer relationships and maintain a reputation for trust and integrity. Handle high-value transactions with precision and professionalism. Compliance & Risk Management Ensure full adherence to AML, KYC, and anti-fraud procedures. Maintain accurate records, transaction logs, and audit-ready documentation. Implement security protocols for cash, metals, and sensitive information. Identify and escalate suspicious activity in line with regulatory requirements. Leadership and collaboration Train new recruits for the position of Branch Manager for other locations. Procedure compliance Maintain the regional manager informed of all relevant events at the branch. Input all data regarding successful purchases, failed transactions and sales on the appropriate data base. Sit at the front desk visible to any person walking by the branch window. Respect the company's dress code at the branch. Report any theft or criminal event to the regional manager and coordinate the communication to the police. Participate in any events organised by the company, as required. Qualifications GCSE Maths and English (Grade C/4 or above) required. Business-related or ICT GCSEs preferred. Experience Proven experience in branch management, retail leadership, financial services, or precious-metals trading is desirable. General Aptitude Strong numeracy skills and attention to detail. Excellent communication and customer-service abilities. Ability to work with high-value items responsibly and securely. Ability to work independently, manage their own workload, and stay motivated in a solo-branch environment. Software Skills CRM experience is desirable. Ability to work with Google Workspace. Familiar with compliance and verification software. Comfortable with digital record-keeping. Personal Attributes Charismatic and engaging, able to build instant rapport with customers and colleagues. Friendly and approachable, creating a welcoming atmosphere within the branch. Ambitious and driven, consistently striving for high performance and continuous improvement Naturally likable, with strong interpersonal skills that foster trust and long-term customer relationships. Confident communicator, comfortable interacting with a wide range of people. Positive and energetic, contributing to a motivating and uplifting team environment. Customer-focused, with a genuine interest in helping people and providing exceptional service. Professional and composed, even in high-pressure or high-value transaction situations. Team-oriented, supporting colleagues and contributing to a collaborative culture. Self-motivated, with a proactive approach to problem-solving and branch success. Additional requirements Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year). Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.
Purpose and objectives of the role To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area. The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and maintaining the highest standards of accuracy, security, and customer trust. Main duties and responsibilities Manage and operate the agency independently. Assess and purchase precious metals from individual clients. Ensure smooth operations and excellent presentation of your branch using your interpersonal and negotiation skills. Comply with all relevant laws and regulations. Increase sales through a pre-defined marketing strategy in collaboration with the regional manager. Ensure the branch meets sales targets, KPIs, and profitability goals. Trading & Customer Service Conduct buying and selling transactions for precious metals. Provide accurate valuations and explain pricing clearly to customers. Build strong customer relationships and maintain a reputation for trust and integrity. Handle high-value transactions with precision and professionalism. Compliance & Risk Management Ensure full adherence to AML, KYC, and anti-fraud procedures. Maintain accurate records, transaction logs, and audit-ready documentation. Implement security protocols for cash, metals, and sensitive information. Identify and escalate suspicious activity in line with regulatory requirements. Leadership and collaboration Train new recruits for the position of Branch Manager for other locations. Procedure compliance Maintain the regional manager informed of all relevant events at the branch. Input all data regarding successful purchases, failed transactions and sales on the appropriate data base. Sit at the front desk visible to any person walking by the branch window. Respect the company's dress code at the branch. Report any theft or criminal event to the regional manager and coordinate the communication to the police. Participate in any events organised by the company, as required. Qualifications GCSE Maths and English (Grade C/4 or above) required. Business-related or ICT GCSEs preferred. Experience Proven experience in branch management, retail leadership, financial services, or precious-metals trading is desirable. General Aptitude Strong numeracy skills and attention to detail. Excellent communication and customer-service abilities. Ability to work with high-value items responsibly and securely. Ability to work independently, manage their own workload, and stay motivated in a solo-branch environment. Software Skills CRM experience is desirable. Ability to work with Google Workspace. Familiar with compliance and verification software. Comfortable with digital record-keeping. Personal Attributes Charismatic and engaging, able to build instant rapport with customers and colleagues. Friendly and approachable, creating a welcoming atmosphere within the branch. Ambitious and driven, consistently striving for high performance and continuous improvement Naturally likable, with strong interpersonal skills that foster trust and long-term customer relationships. Confident communicator, comfortable interacting with a wide range of people. Positive and energetic, contributing to a motivating and uplifting team environment. Customer-focused, with a genuine interest in helping people and providing exceptional service. Professional and composed, even in high-pressure or high-value transaction situations. Team-oriented, supporting colleagues and contributing to a collaborative culture. Self-motivated, with a proactive approach to problem-solving and branch success. Additional requirements Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year). Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.
Apr 16, 2026
Full time
Purpose and objectives of the role To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area. The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and maintaining the highest standards of accuracy, security, and customer trust. Main duties and responsibilities Manage and operate the agency independently. Assess and purchase precious metals from individual clients. Ensure smooth operations and excellent presentation of your branch using your interpersonal and negotiation skills. Comply with all relevant laws and regulations. Increase sales through a pre-defined marketing strategy in collaboration with the regional manager. Ensure the branch meets sales targets, KPIs, and profitability goals. Trading & Customer Service Conduct buying and selling transactions for precious metals. Provide accurate valuations and explain pricing clearly to customers. Build strong customer relationships and maintain a reputation for trust and integrity. Handle high-value transactions with precision and professionalism. Compliance & Risk Management Ensure full adherence to AML, KYC, and anti-fraud procedures. Maintain accurate records, transaction logs, and audit-ready documentation. Implement security protocols for cash, metals, and sensitive information. Identify and escalate suspicious activity in line with regulatory requirements. Leadership and collaboration Train new recruits for the position of Branch Manager for other locations. Procedure compliance Maintain the regional manager informed of all relevant events at the branch. Input all data regarding successful purchases, failed transactions and sales on the appropriate data base. Sit at the front desk visible to any person walking by the branch window. Respect the company's dress code at the branch. Report any theft or criminal event to the regional manager and coordinate the communication to the police. Participate in any events organised by the company, as required. Qualifications GCSE Maths and English (Grade C/4 or above) required. Business-related or ICT GCSEs preferred. Experience Proven experience in branch management, retail leadership, financial services, or precious-metals trading is desirable. General Aptitude Strong numeracy skills and attention to detail. Excellent communication and customer-service abilities. Ability to work with high-value items responsibly and securely. Ability to work independently, manage their own workload, and stay motivated in a solo-branch environment. Software Skills CRM experience is desirable. Ability to work with Google Workspace. Familiar with compliance and verification software. Comfortable with digital record-keeping. Personal Attributes Charismatic and engaging, able to build instant rapport with customers and colleagues. Friendly and approachable, creating a welcoming atmosphere within the branch. Ambitious and driven, consistently striving for high performance and continuous improvement Naturally likable, with strong interpersonal skills that foster trust and long-term customer relationships. Confident communicator, comfortable interacting with a wide range of people. Positive and energetic, contributing to a motivating and uplifting team environment. Customer-focused, with a genuine interest in helping people and providing exceptional service. Professional and composed, even in high-pressure or high-value transaction situations. Team-oriented, supporting colleagues and contributing to a collaborative culture. Self-motivated, with a proactive approach to problem-solving and branch success. Additional requirements Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year). Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5-time winner of the MoneyFacts Best Non-Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch-level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end-to-end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer-focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high-performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real-time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long-term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision-making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two-way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer-centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high-risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
Apr 16, 2026
Full time
We're looking for an experienced Financial Support Supervisor to join our Collections & Recoveries function, leading and coordinating a team of Collectors/Financial Support Consultants. This role is central to ensuring exceptional customer outcomes, robust regulatory compliance, and strong commercial performance across the full collections lifecycle. You will hold clear accountability for arrears performance and the quality of customer interactions, driving how we engage customers, identify vulnerability, apply forbearance, and deliver sustainable solutions. At Evlo, we're proud to be a market leader in consumer finance with over 15 years of success. As the 5-time winner of the MoneyFacts Best Non-Mainstream Lender, we offer a dynamic environment, exciting career growth, and a superb benefits package. We're committed to creating an inclusive, supportive workplace where our colleagues can thrive. The Role You will lead a team of Collectors/Financial Support Consultants while working in close partnership with Regional Managers and Branch Managers. Your influence will shape how each region manages delinquency, applies lending standards, and improves customer outcomes. This partnership model ensures: Collections decisions are informed by real customer context and branch-level lending practices Lending strategies evolve through insights gained from collections performance Colleagues maintain competence and apply call frameworks consistently You'll act as a subject matter expert, providing insight, challenge, and feedback on arrears performance and feeding key learnings back into the lending cycle. While branch leaders retain operational accountability, you will work collaboratively to: Align collections resource with delinquency trends Identify and address emerging risks early Improve outcomes through earlier intervention and tailored forbearance Lead end-to-end delivery of regional/divisional improvement plans Ultimately, you ensure our teams remain competent, compliant, and effective-driving strong impairment control and customer-focused performance. Key Responsibilities Leadership & Team Management Lead, motivate, and develop a high-performing team of Collectors/Financial Support Consultants. Set clear objectives, monitor performance, and take corrective action when needed. Deliver regular coaching to strengthen capability across the full collections journey, including forbearance and vulnerability. Oversee real-time planning, capacity management, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Collections Lifecycle & Operational Excellence Oversee collections activity from early arrears to long-term delinquency and recoveries. Ensure compliant and consistent application of affordability assessments, forbearance options, and vulnerability frameworks. Drive operational efficiency and maintain process discipline across the team. Lead continuous improvement initiatives to enhance productivity, decision-making, and customer experience. Portfolio & Performance Management Jointly accountable (with Network leadership) for portfolio health, arrears, cure rates, and customer outcomes. Own the quality of customer interactions and ensure sustainable, fair solutions. Monitor and deliver KPIs across collections, quality, and treatment. Use data and insight to identify trends, risks, and opportunities for improvement across both the collections team and branch network. Business Partnering Act as a strategic partner to Regional and Branch Managers to deliver strong, sustainable portfolio performance. Provide structured feedback on lending quality and customer outcomes based on arrears data and collections insight. Create a meaningful two-way feedback loop between lending and collections. Work collaboratively with Compliance, QA, and Operations to maintain strong governance and consistent standards. Customer Experience & Vulnerability Champion a customer-centric culture built on honesty, empathy, and sustainability. Ensure vulnerable customers are identified early and supported appropriately. Provide oversight on complex or high-risk cases. Compliance & Governance Ensure full compliance with FCA regulations, Consumer Duty, SMCR, and internal policies. Embed Treating Customers Fairly (TCF) in all activity. Identify, manage, and mitigate operational and portfolio risks. About You You will bring: 2-5 years' experience in collections within financial services Proven track record of strong personal collections performance Strong leadership ability Deep understanding of FCA regulation, Consumer Duty, and vulnerability Expertise in unsecured consumer credit and portfolio management Excellent communication skills and a passion for strong customer outcomes Ability to analyse performance data and insights into actionable improvements Demonstrable understanding of working with external specialist recoveries, including Debt Management Arrangements (DMA), IVAs, and Bankruptcy processes. Strong understanding of financial hardship and regulatory expectations (FCA, Consumer Duty, TCF). Ability to regularly travel across division Rewards We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including: Bonus scheme Private Healthcare for you and your partner Life Assurance Excellent company pension 3% employee to 8% employer contribution 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!) Cycle to Work vouchers Retail Discounts Techsave scheme At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.
RSPCA Finchley, Golders Green and Hendon District Branch
Branch Manager RSPCA Finchley, Golders Green, Hendon & District Branch Salary: £32,000 £35,000 per annum (depending on experience) Contract: Permanent Hours: Full-time, 37 hours per week Location: Hybrid, with regular travel across the branch area including East Finchley and North Finchley shops About the role At the RSPCA Finchley Branch, we are seeking a practical and organised Branch Manager to support the delivery and development of our local animal welfare services and the oversight of our retail operations through the line management of Shop Managers. This is a strategic role with a hands-on focus on operational delivery, responsible for overseeing day-to-day operations across animal welfare, retail operations through the line management of Shop Managers and volunteer activity. Working closely with Trustees, the postholder will help ensure that services are delivered effectively, safely and in line with our charitable objectives, with a clear focus on achieving positive outcomes for animals and the community. The role is hybrid, combining remote working with regular travel across the branch area, including visits to our charity shops in East Finchley and North Finchley, as well as occasional in-person meetings and operational activity where needed to deliver the Branch outcomes in line with the agreed objectives and priorities. In this role, you will You will be responsible for the effective delivery of animal welfare outcomes across the branch, ensuring animals are safely supported from intake through to rehoming, while also supporting the RSPCA Inspectorate. Alongside this, you will oversee day-to-day branch operations, including managing a small team of staff and volunteers, overseeing the performance of the branch s retail activity through the line management of Shop Managers to contribute to sustainable income. Working with the Chair and the relevant Trustee portfolio lead, including the Treasurer, to ensure financial oversight, governance and compliance and to deliver the agreed objectives, and working with veterinary partners, staff and volunteers, other RSPCA branches as well as other charities, you will ensure that services are delivered consistently, responsibly and in line with the branch s priorities. About you You will be comfortable working in a role that combines strategic and operational responsibilities, and able to organise your workload effectively. You will have experience of coordinating services or operations and managing both staff and volunteers, achieving results through effective line management, and bring a genuine passion for animal welfare and a commitment to achieving positive outcomes through well-organised and consistent delivery. You will also have a calm and practical approach, with the ability to build and maintain positive working relationships with staff, volunteers and the local community, and a strong commitment to delivering meaningful and lasting outcomes for animals. What we offer This is an opportunity to play a key role in supporting animal welfare in the local community, with the ability to make a direct and meaningful impact through the delivery and development of branch activities. The position offers a salary of £32,000 £35,000 per annum (depending on experience) 25 days annual leave plus bank holidays Flexible working hours, to be agreed in line with the needs of the role Supportive working environment with close engagement with Trustees Additional information Regular travel across the branch area and beyond is required, and occasional evening or weekend work may be necessary. A full, clean driving licence is essential for this role. How to apply Please submit your CV and a covering letter (maximum 2 pages) outlining your reasons for applying and how you meet the essential criteria set out in the job description.
Apr 16, 2026
Full time
Branch Manager RSPCA Finchley, Golders Green, Hendon & District Branch Salary: £32,000 £35,000 per annum (depending on experience) Contract: Permanent Hours: Full-time, 37 hours per week Location: Hybrid, with regular travel across the branch area including East Finchley and North Finchley shops About the role At the RSPCA Finchley Branch, we are seeking a practical and organised Branch Manager to support the delivery and development of our local animal welfare services and the oversight of our retail operations through the line management of Shop Managers. This is a strategic role with a hands-on focus on operational delivery, responsible for overseeing day-to-day operations across animal welfare, retail operations through the line management of Shop Managers and volunteer activity. Working closely with Trustees, the postholder will help ensure that services are delivered effectively, safely and in line with our charitable objectives, with a clear focus on achieving positive outcomes for animals and the community. The role is hybrid, combining remote working with regular travel across the branch area, including visits to our charity shops in East Finchley and North Finchley, as well as occasional in-person meetings and operational activity where needed to deliver the Branch outcomes in line with the agreed objectives and priorities. In this role, you will You will be responsible for the effective delivery of animal welfare outcomes across the branch, ensuring animals are safely supported from intake through to rehoming, while also supporting the RSPCA Inspectorate. Alongside this, you will oversee day-to-day branch operations, including managing a small team of staff and volunteers, overseeing the performance of the branch s retail activity through the line management of Shop Managers to contribute to sustainable income. Working with the Chair and the relevant Trustee portfolio lead, including the Treasurer, to ensure financial oversight, governance and compliance and to deliver the agreed objectives, and working with veterinary partners, staff and volunteers, other RSPCA branches as well as other charities, you will ensure that services are delivered consistently, responsibly and in line with the branch s priorities. About you You will be comfortable working in a role that combines strategic and operational responsibilities, and able to organise your workload effectively. You will have experience of coordinating services or operations and managing both staff and volunteers, achieving results through effective line management, and bring a genuine passion for animal welfare and a commitment to achieving positive outcomes through well-organised and consistent delivery. You will also have a calm and practical approach, with the ability to build and maintain positive working relationships with staff, volunteers and the local community, and a strong commitment to delivering meaningful and lasting outcomes for animals. What we offer This is an opportunity to play a key role in supporting animal welfare in the local community, with the ability to make a direct and meaningful impact through the delivery and development of branch activities. The position offers a salary of £32,000 £35,000 per annum (depending on experience) 25 days annual leave plus bank holidays Flexible working hours, to be agreed in line with the needs of the role Supportive working environment with close engagement with Trustees Additional information Regular travel across the branch area and beyond is required, and occasional evening or weekend work may be necessary. A full, clean driving licence is essential for this role. How to apply Please submit your CV and a covering letter (maximum 2 pages) outlining your reasons for applying and how you meet the essential criteria set out in the job description.
Purpose and objectives of the role To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area. The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and maintaining the highest standards of accuracy, security, and customer trust. Main duties and responsibilities Manage and operate the agency independently. Assess and purchase precious metals from individual clients. Ensure smooth operations and excellent presentation of your branch using your interpersonal and negotiation skills. Comply with all relevant laws and regulations. Increase sales through a pre-defined marketing strategy in collaboration with the regional manager. Ensure the branch meets sales targets, KPIs, and profitability goals. Trading & Customer Service Conduct buying and selling transactions for precious metals. Provide accurate valuations and explain pricing clearly to customers. Build strong customer relationships and maintain a reputation for trust and integrity. Handle high-value transactions with precision and professionalism. Compliance & Risk Management Ensure full adherence to AML, KYC, and anti-fraud procedures. Maintain accurate records, transaction logs, and audit-ready documentation. Implement security protocols for cash, metals, and sensitive information. Identify and escalate suspicious activity in line with regulatory requirements. Leadership and collaboration Train new recruits for the position of Branch Manager for other locations. Procedure compliance Maintain the regional manager informed of all relevant events at the branch. Input all data regarding successful purchases, failed transactions and sales on the appropriate data base. Sit at the front desk visible to any person walking by the branch window. Respect the company's dress code at the branch. Report any theft or criminal event to the regional manager and coordinate the communication to the police. Participate in any events organised by the company, as required. Qualifications GCSE Maths and English (Grade C/4 or above) required. Business-related or ICT GCSEs preferred. Experience Proven experience in branch management, retail leadership, financial services, or precious-metals trading is desirable. General Aptitude Strong numeracy skills and attention to detail. Excellent communication and customer-service abilities. Ability to work with high-value items responsibly and securely. Ability to work independently, manage their own workload, and stay motivated in a solo-branch environment. Software Skills CRM experience is desirable. Ability to work with Google Workspace. Familiar with compliance and verification software. Comfortable with digital record-keeping. Personal Attributes Charismatic and engaging, able to build instant rapport with customers and colleagues. Friendly and approachable, creating a welcoming atmosphere within the branch. Ambitious and driven, consistently striving for high performance and continuous improvement Naturally likable, with strong interpersonal skills that foster trust and long-term customer relationships. Confident communicator, comfortable interacting with a wide range of people. Positive and energetic, contributing to a motivating and uplifting team environment. Customer-focused, with a genuine interest in helping people and providing exceptional service. Professional and composed, even in high-pressure or high-value transaction situations. Team-oriented, supporting colleagues and contributing to a collaborative culture. Self-motivated, with a proactive approach to problem-solving and branch success. Additional requirements Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year). Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.
Apr 16, 2026
Full time
Purpose and objectives of the role To manage and operate the agency independently, growing sales and enhancing GoldUnion's presence in the local area. The Branch Manager will be responsible for driving branch performance, ensuring regulatory compliance, and maintaining the highest standards of accuracy, security, and customer trust. Main duties and responsibilities Manage and operate the agency independently. Assess and purchase precious metals from individual clients. Ensure smooth operations and excellent presentation of your branch using your interpersonal and negotiation skills. Comply with all relevant laws and regulations. Increase sales through a pre-defined marketing strategy in collaboration with the regional manager. Ensure the branch meets sales targets, KPIs, and profitability goals. Trading & Customer Service Conduct buying and selling transactions for precious metals. Provide accurate valuations and explain pricing clearly to customers. Build strong customer relationships and maintain a reputation for trust and integrity. Handle high-value transactions with precision and professionalism. Compliance & Risk Management Ensure full adherence to AML, KYC, and anti-fraud procedures. Maintain accurate records, transaction logs, and audit-ready documentation. Implement security protocols for cash, metals, and sensitive information. Identify and escalate suspicious activity in line with regulatory requirements. Leadership and collaboration Train new recruits for the position of Branch Manager for other locations. Procedure compliance Maintain the regional manager informed of all relevant events at the branch. Input all data regarding successful purchases, failed transactions and sales on the appropriate data base. Sit at the front desk visible to any person walking by the branch window. Respect the company's dress code at the branch. Report any theft or criminal event to the regional manager and coordinate the communication to the police. Participate in any events organised by the company, as required. Qualifications GCSE Maths and English (Grade C/4 or above) required. Business-related or ICT GCSEs preferred. Experience Proven experience in branch management, retail leadership, financial services, or precious-metals trading is desirable. General Aptitude Strong numeracy skills and attention to detail. Excellent communication and customer-service abilities. Ability to work with high-value items responsibly and securely. Ability to work independently, manage their own workload, and stay motivated in a solo-branch environment. Software Skills CRM experience is desirable. Ability to work with Google Workspace. Familiar with compliance and verification software. Comfortable with digital record-keeping. Personal Attributes Charismatic and engaging, able to build instant rapport with customers and colleagues. Friendly and approachable, creating a welcoming atmosphere within the branch. Ambitious and driven, consistently striving for high performance and continuous improvement Naturally likable, with strong interpersonal skills that foster trust and long-term customer relationships. Confident communicator, comfortable interacting with a wide range of people. Positive and energetic, contributing to a motivating and uplifting team environment. Customer-focused, with a genuine interest in helping people and providing exceptional service. Professional and composed, even in high-pressure or high-value transaction situations. Team-oriented, supporting colleagues and contributing to a collaborative culture. Self-motivated, with a proactive approach to problem-solving and branch success. Additional requirements Willingness to travel occasionally using a personal vehicle (approx. 5-6 home visits per year). Availability to work Tuesday to Saturday: 9:30AM-1:30PM / 2:30PM-6:00PM.
Retail Regional Operations Manager Stamford Hill £50,000-£55,000 (depending on experience) + Up to 25% annual KPI-based bonus About Us We are an Ofcom registered and expanding telecoms company. We have two brands under our umbrella; One side focusing on our business division and the other is our consumer division. Established in 1999 as a phone and device rental business. Today we're a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches in London and Manchester. About the Role We are seeking an experienced and operationally strong Regional Operations Manager to oversee and elevate the day-to-day running of four retail branches. Reporting directly to the Head of Retail, this role acts as the operational backbone of the retail network. Ensuring each branch delivers a consistent, professional, and customer-focused experience. You'll oversee Branch Managers, drive operational standards, support staff development, and ensure high performance across the region. Your leadership will enable the Head of Retail to focus on strategy, growth, and commercial expansion. Key Responsibilities Operational Leadership: Take full responsibility for day-to-day operations across all retail sites. Ensure all stores operate to consistent standards of efficiency, presentation, and professionalism. Identify operational challenges and implement timely, practical solutions. Conduct regular store visits to assess performance, customer experience, and operational standards. Branch Manager Leadership: Line-manage and develop Branch Managers, ensuring strong leadership at every location. Set clear expectations and promote accountability across the management team. Act as the primary escalation point for operational or staffing issues. Support managers in handling complex or sensitive staffing and customer situations. Staffing & Workforce Planning: Oversee staffing levels across all branches to ensure adequate coverage. Ensure Branch Managers produce effective rotas and manage holiday/sickness planning. Work collaboratively to maintain a motivated, reliable, and stable workforce. Training & Development: Ensure all retail staff receive consistent training on products, pricing, systems, and customer service standards. Lead structured onboarding for new hires. Identify and address training gaps across branches. Support the development of high-potential individuals and encourage internal progression. Customer Experience: Own the overall customer experience across the retail estate. Promote high service standards and ensure consistency between stores. Support the resolution of complex customer complaints and issues. Identify ways to improve the retail experience and customer journey. Product Rollout & New Initiatives: Work with the Head of Retail and Head of Product to introduce new offerings into stores. Ensure teams are operationally ready and fully trained on new initiatives. Oversee smooth and timely rollout across all locations. Communication & Reporting: Act as the key operational link between retail teams and senior leadership. Provide regular reporting on operational performance, staffing updates, customer insights, and improvement opportunities. Ensure strong communication flows across all levels of the retail organisation. Skills & Experience Required Proven experience in retail leadership or multi-site management. Strong track record in people management and team development. Experience managing managers or team leaders. Confident overseeing staffing structures, rotas, and day-to-day operations. Highly organised, with strong problem-solving abilities. Comfortable having difficult conversations and resolving operational challenges. Able to balance hands-on store support with strategic leadership. Personal Attributes Credible leader with strong presence and the ability to earn trust and respect. Calm, practical, and solutions-focused. Highly organised, reliable, and detail-oriented. Strong communicator capable of influencing and guiding multiple teams. Enjoys building structure, improving systems, and optimising operational performance.
Apr 15, 2026
Full time
Retail Regional Operations Manager Stamford Hill £50,000-£55,000 (depending on experience) + Up to 25% annual KPI-based bonus About Us We are an Ofcom registered and expanding telecoms company. We have two brands under our umbrella; One side focusing on our business division and the other is our consumer division. Established in 1999 as a phone and device rental business. Today we're a dynamic company offering bespoke communication solutions for both businesses and consumers, with a B2B team who travel across the UK to clients and three retail branches in London and Manchester. About the Role We are seeking an experienced and operationally strong Regional Operations Manager to oversee and elevate the day-to-day running of four retail branches. Reporting directly to the Head of Retail, this role acts as the operational backbone of the retail network. Ensuring each branch delivers a consistent, professional, and customer-focused experience. You'll oversee Branch Managers, drive operational standards, support staff development, and ensure high performance across the region. Your leadership will enable the Head of Retail to focus on strategy, growth, and commercial expansion. Key Responsibilities Operational Leadership: Take full responsibility for day-to-day operations across all retail sites. Ensure all stores operate to consistent standards of efficiency, presentation, and professionalism. Identify operational challenges and implement timely, practical solutions. Conduct regular store visits to assess performance, customer experience, and operational standards. Branch Manager Leadership: Line-manage and develop Branch Managers, ensuring strong leadership at every location. Set clear expectations and promote accountability across the management team. Act as the primary escalation point for operational or staffing issues. Support managers in handling complex or sensitive staffing and customer situations. Staffing & Workforce Planning: Oversee staffing levels across all branches to ensure adequate coverage. Ensure Branch Managers produce effective rotas and manage holiday/sickness planning. Work collaboratively to maintain a motivated, reliable, and stable workforce. Training & Development: Ensure all retail staff receive consistent training on products, pricing, systems, and customer service standards. Lead structured onboarding for new hires. Identify and address training gaps across branches. Support the development of high-potential individuals and encourage internal progression. Customer Experience: Own the overall customer experience across the retail estate. Promote high service standards and ensure consistency between stores. Support the resolution of complex customer complaints and issues. Identify ways to improve the retail experience and customer journey. Product Rollout & New Initiatives: Work with the Head of Retail and Head of Product to introduce new offerings into stores. Ensure teams are operationally ready and fully trained on new initiatives. Oversee smooth and timely rollout across all locations. Communication & Reporting: Act as the key operational link between retail teams and senior leadership. Provide regular reporting on operational performance, staffing updates, customer insights, and improvement opportunities. Ensure strong communication flows across all levels of the retail organisation. Skills & Experience Required Proven experience in retail leadership or multi-site management. Strong track record in people management and team development. Experience managing managers or team leaders. Confident overseeing staffing structures, rotas, and day-to-day operations. Highly organised, with strong problem-solving abilities. Comfortable having difficult conversations and resolving operational challenges. Able to balance hands-on store support with strategic leadership. Personal Attributes Credible leader with strong presence and the ability to earn trust and respect. Calm, practical, and solutions-focused. Highly organised, reliable, and detail-oriented. Strong communicator capable of influencing and guiding multiple teams. Enjoys building structure, improving systems, and optimising operational performance.
A market-leading UK Group is looking for an experienced and proactive Health & Safety Manager to join their head office team. This is an exciting opportunity to lead the development and implementation of the company's Health & Safety strategy while working closely with senior leadership and operational teams across the UK. The business you'll be joining has a proven track record of success and continuous improvement. Having been established for well over 200 years, they are a dominant force within the electrical wholesale industry with an excellent brand and reputation for customer service, quality and reliability. With 400+ UK branches serving their local areas, they are a thriving organisation offering long term, rewarding careers. Role Responsibilities Developing and implementing Health & Safety policies and procedures in line with legislation Providing expert guidance and support to senior leadership and operational teams Delivering training and ensuring effective use of risk assessments across all sites Working with the Learning Management System to ensure Health & Safety training is accurate, up to date and effectively managed Overseeing the rollout and management of the company's new digital Health & Safety system (Evotix) Monitoring performance through key risk indicators and driving continuous improvement Conducting site audits, inspections and incident investigations Supporting Operator License compliance and external audits Managing external advisors and leading a growing Health & Safety team, including mentoring staff currently completing their NEBOSH qualifications and expanding the team over time (to 4 5 people) Rewards A starting salary of £45,000 - £50,000 Company car Your share of the company's profits in the form of an uncapped bonus Private medical insurance Pension scheme 25 days paid holiday per year Ongoing development and career progression opportunities Requirements To be successful in this role, you should be: Ideally NEBOSH Diploma (Level 6) qualified, or working towards it from Level 3 Experienced in a Health & Safety role, ideally within a multi site environment From a manufacturing, warehouse, logistics or large retail background Knowledgeable in UK Health & Safety legislation and risk assessment processes A strong communicator with excellent leadership and stakeholder engagement skills A full UK driving licence holder with a willingness to travel nationwide (including overnight stays) Think you've got what it takes? Don't miss out - apply today to find out more!
Apr 14, 2026
Full time
A market-leading UK Group is looking for an experienced and proactive Health & Safety Manager to join their head office team. This is an exciting opportunity to lead the development and implementation of the company's Health & Safety strategy while working closely with senior leadership and operational teams across the UK. The business you'll be joining has a proven track record of success and continuous improvement. Having been established for well over 200 years, they are a dominant force within the electrical wholesale industry with an excellent brand and reputation for customer service, quality and reliability. With 400+ UK branches serving their local areas, they are a thriving organisation offering long term, rewarding careers. Role Responsibilities Developing and implementing Health & Safety policies and procedures in line with legislation Providing expert guidance and support to senior leadership and operational teams Delivering training and ensuring effective use of risk assessments across all sites Working with the Learning Management System to ensure Health & Safety training is accurate, up to date and effectively managed Overseeing the rollout and management of the company's new digital Health & Safety system (Evotix) Monitoring performance through key risk indicators and driving continuous improvement Conducting site audits, inspections and incident investigations Supporting Operator License compliance and external audits Managing external advisors and leading a growing Health & Safety team, including mentoring staff currently completing their NEBOSH qualifications and expanding the team over time (to 4 5 people) Rewards A starting salary of £45,000 - £50,000 Company car Your share of the company's profits in the form of an uncapped bonus Private medical insurance Pension scheme 25 days paid holiday per year Ongoing development and career progression opportunities Requirements To be successful in this role, you should be: Ideally NEBOSH Diploma (Level 6) qualified, or working towards it from Level 3 Experienced in a Health & Safety role, ideally within a multi site environment From a manufacturing, warehouse, logistics or large retail background Knowledgeable in UK Health & Safety legislation and risk assessment processes A strong communicator with excellent leadership and stakeholder engagement skills A full UK driving licence holder with a willingness to travel nationwide (including overnight stays) Think you've got what it takes? Don't miss out - apply today to find out more!
Travel Consultant required for this high-end independent retail travel agency based near Crewe in Cheshire. They are looking for an experienced travel consultant with excellent customer service skills to join their team. This is a full time based in the branch with a competitive salary dependent on experience plus bonus and incentives. Travel Consultant responsibilities: Build a holiday package by fully understanding the clients needs and providing the best service to personalise their experience Follow up with clients for feedback Assist and support Branch Manager with various tasks Selling a variety of products from tailormade long-haul trips, cruises, luxury Europe and more Travel Consultant skills required: Travel industry essential ideally in retail travel Strong worldwide geographical knowledge Ability to spend time with customers listening to their requirements in order to plan and deliver their holiday experience Excellent selling and communication skills Additional information: 5 days per week including 2 Saturdays per month (no Sundays or Bank Holidays) Competitive salary plus bonus and incentives 5 weeks holiday Opportunities to travel Free parking
Apr 13, 2026
Full time
Travel Consultant required for this high-end independent retail travel agency based near Crewe in Cheshire. They are looking for an experienced travel consultant with excellent customer service skills to join their team. This is a full time based in the branch with a competitive salary dependent on experience plus bonus and incentives. Travel Consultant responsibilities: Build a holiday package by fully understanding the clients needs and providing the best service to personalise their experience Follow up with clients for feedback Assist and support Branch Manager with various tasks Selling a variety of products from tailormade long-haul trips, cruises, luxury Europe and more Travel Consultant skills required: Travel industry essential ideally in retail travel Strong worldwide geographical knowledge Ability to spend time with customers listening to their requirements in order to plan and deliver their holiday experience Excellent selling and communication skills Additional information: 5 days per week including 2 Saturdays per month (no Sundays or Bank Holidays) Competitive salary plus bonus and incentives 5 weeks holiday Opportunities to travel Free parking
Assistant Manager required for this high-end independent retail travel agency based near Crewe in Cheshire. They are looking for an Assistant Manager to lead a small team in a retail branch. This is a full time role based in the branch with a competitive salary dependent on experience plus bonus and incentive. Assistant Manager responsibilities: Actively participate in sales whilst also managing, coaching and developing the team Managerial duties such as managing rota and annual leave Inspire, mentor and motivate a small team Roll out new processes and procedures Health and safety procedures and ensure the branch is tidy with brochures fully stocked etc Assistant Manager skills required: Travel industry experience ideally in retail travel Previous management experience advantageous Strong worldwide geographical knowledge Excellent selling and communication skills Extensive first-hand travel experience Additional information: 5 days per week including 2 Saturdays per month (no Sundays or Bank Holidays) Competitive salary plus bonus and incentives 5 weeks holiday Opportunities to travel Free parking
Apr 13, 2026
Full time
Assistant Manager required for this high-end independent retail travel agency based near Crewe in Cheshire. They are looking for an Assistant Manager to lead a small team in a retail branch. This is a full time role based in the branch with a competitive salary dependent on experience plus bonus and incentive. Assistant Manager responsibilities: Actively participate in sales whilst also managing, coaching and developing the team Managerial duties such as managing rota and annual leave Inspire, mentor and motivate a small team Roll out new processes and procedures Health and safety procedures and ensure the branch is tidy with brochures fully stocked etc Assistant Manager skills required: Travel industry experience ideally in retail travel Previous management experience advantageous Strong worldwide geographical knowledge Excellent selling and communication skills Extensive first-hand travel experience Additional information: 5 days per week including 2 Saturdays per month (no Sundays or Bank Holidays) Competitive salary plus bonus and incentives 5 weeks holiday Opportunities to travel Free parking
Business Development - Shop Fit Out (Retail Sales Developer) Wiltshire 50,000 + Bonus up to 50k Car Allowance Monday - Friday Hybrid Permanent Acorn by Synergie is thrilled to be recruiting for an experienced Business Development professional on behalf of a forward-thinking and innovative shop fit out company based in Wiltshire. This is a rare opportunity to join a growing company at the forefront of its industry, with hybrid working (2 days from home), international travel, and excellent earning potential. About the Role: You'll be responsible for identifying, developing, and converting new business opportunities that align with the company's global strategic goals. From nurturing early-stage client relationships to tendering and closing deals, you'll act as the professional face of the brand in the retail and hospitality sector. Key Responsibilities: Represent the company professionally, promoting its brand and values. Identify and generate new leads and tender opportunities. Conduct market research and analysis to identify strategic prospects. Build strong relationships with decision-makers at target businesses. Prepare compelling tenders, RFPs, and presentations. Ensure client expectations around pricing, timelines and service are met. Coordinate internal teams (A team / B team) through new projects. Attend networking events, trade shows, and site visits (UK and abroad). Report regularly on activity, progress and sales pipeline. Maintain accurate records via CRM and company software. Requirements: Proven background in business development, ideally in shop fitting, retail, construction, or similar sectors. Full UK driving licence and access to a vehicle. Willingness to travel internationally as required. Strong commercial awareness and client-first approach. Confident with IT systems and software. Ability to work independently and manage time effectively. Key Performance Indicators: Revenue growth from new business. Conversion of quality leads into repeat clients. Maintenance of profit margins. Onboarding clients with 1M+ annual spend potential. Targeting multi-site, financially stable operators in retail or hospitality. What We Offer: Basic salary: 50,000 per annum. Bonus: Up to 50,000 per annum based on performance. Car allowance. Hybrid working: 2 days from home, 3 in office. Opportunities for international travel. The chance to be part of a growing company with big ambitions. Interested? Apply now with your CV or contact Kristy at Acorn by Synergie branch for more information. Acorn by Synergie acts as an employment agency for permanent recruitment.
Oct 04, 2025
Full time
Business Development - Shop Fit Out (Retail Sales Developer) Wiltshire 50,000 + Bonus up to 50k Car Allowance Monday - Friday Hybrid Permanent Acorn by Synergie is thrilled to be recruiting for an experienced Business Development professional on behalf of a forward-thinking and innovative shop fit out company based in Wiltshire. This is a rare opportunity to join a growing company at the forefront of its industry, with hybrid working (2 days from home), international travel, and excellent earning potential. About the Role: You'll be responsible for identifying, developing, and converting new business opportunities that align with the company's global strategic goals. From nurturing early-stage client relationships to tendering and closing deals, you'll act as the professional face of the brand in the retail and hospitality sector. Key Responsibilities: Represent the company professionally, promoting its brand and values. Identify and generate new leads and tender opportunities. Conduct market research and analysis to identify strategic prospects. Build strong relationships with decision-makers at target businesses. Prepare compelling tenders, RFPs, and presentations. Ensure client expectations around pricing, timelines and service are met. Coordinate internal teams (A team / B team) through new projects. Attend networking events, trade shows, and site visits (UK and abroad). Report regularly on activity, progress and sales pipeline. Maintain accurate records via CRM and company software. Requirements: Proven background in business development, ideally in shop fitting, retail, construction, or similar sectors. Full UK driving licence and access to a vehicle. Willingness to travel internationally as required. Strong commercial awareness and client-first approach. Confident with IT systems and software. Ability to work independently and manage time effectively. Key Performance Indicators: Revenue growth from new business. Conversion of quality leads into repeat clients. Maintenance of profit margins. Onboarding clients with 1M+ annual spend potential. Targeting multi-site, financially stable operators in retail or hospitality. What We Offer: Basic salary: 50,000 per annum. Bonus: Up to 50,000 per annum based on performance. Car allowance. Hybrid working: 2 days from home, 3 in office. Opportunities for international travel. The chance to be part of a growing company with big ambitions. Interested? Apply now with your CV or contact Kristy at Acorn by Synergie branch for more information. Acorn by Synergie acts as an employment agency for permanent recruitment.
CITY & COUNTY HEALTHCARE GROUP LTD
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
CITY & COUNTY HEALTHCARE GROUP LTD
Bishop's Stortford, Hertfordshire
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
Oct 01, 2025
Full time
Company Description The Registered Branch Manager holds a pivotal leadership position, responsible for the effective day-to-day management and operational performance of a high-volume domiciliary care service delivering over 5,000 care hours per week across Hertfordshire. Based in the heart of Bishop's Stortford, the manager ensures the consistent delivery of safe, high-quality, person-centred care to individuals living in their own homes. This role involves leading and inspiring a dedicated team of care coordinators, supervisors, and care workers, while overseeing all aspects of branch operations - including compliance, quality assurance, staff performance, client satisfaction, and contractual obligations. The Branch Manager ensures the service meets and exceeds CQC standards, operates within regulatory and legislative frameworks, and achieves both operational efficiency and business growth. Brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, some downs, and a few curveballs. At care by us, every day is different, every day offers you the opportunity to do meaningful and rewarding work that changes people's lives. We support service users in the following locations across Hertfordshire Buntingford Stevenage - Roebuck, Broadwater, Shepnall, Poplars, Chellis, Symonds Green, Fishers Green, Pin Green, Chells Manor, St Nicholas, Old Town, Walkern Puckridge, Braughing, Little Hadam (Driver) Knebworth, Datchworth Green Bishops Stortford - Havers, Birchanger Hockerill, Thorley Tonwell, High Cross Sawbridgeworth - North End Estate, Lower Steering, High Wynch Ware - Kings Hill, Pine Hurst Hertford - Fordwich, Bengeo, Folly Island, Sele Farm, Horns Mill, Hertford Heath Stanstead Abbots - Stanstead St Margarets, Little Amwell Hoddesdon - Rye House, Broxbourne, Turnford Churchgate, Cheshunt Waltham Cross Little Berkmenstead Babbs Green, Tonwell, Much Hadam, Watton at Stone, Hadam Cross Job Description Key Responsibilities Of The Registered Branch Manager: Team Leadership and Development: Recruit, develop, and manage a team of domiciliary care workers. Provide ongoing training, supervision, and support to ensure staff deliver compassionate and person-centred care in line with individual service user needs. Care Delivery Oversight: Ensure appropriate staffing levels to meet client care plans and service demands. Maintain oversight of care delivery standards to ensure services are safe, responsive, and of high quality. Regulatory Compliance: Ensure all activities within the branch comply with relevant care regulations (such as CQC standards), internal policies, and the expectations of local authority or private contract holders. Keep up-to-date and accurate records to support audits and inspections. Rostering and Scheduling: Manage the scheduling and rostering of care workers to match client care plans and preferences. Ensure shifts are efficiently covered and care continuity is maintained. Accurately record working hours and ensure correct pay and mileage for staff. Client Care and Relationship Management: Maintain regular communication with service users and their families to monitor satisfaction, adapt care plans as required, and respond to concerns promptly and professionally. Service Quality Monitoring: Regularly review and audit care provision, staff performance, and client feedback. Implement improvement plans where needed to maintain and enhance service standards. Branch Operations: Take ownership of the branch's overall performance, including growth targets, staff retention, and budgetary control where applicable. Promote the service locally to increase referrals and maintain a strong reputation. Other Responsibilities: Act as an ambassador for the organisation, upholding a high standard of professionalism at all times, and promoting the values of dignity, respect, and compassionate care in every aspect of service delivery. Ensure clear, timely, and effective communication across all levels of the service - including staff, service users, families, healthcare professionals, and commissioning bodies - to support safe and coordinated care. Champion anti-discriminatory, inclusive, and person-centred practice, ensuring equality, diversity, and individual rights are embedded in daily operations, in line with the Health and Social Care Act and CQC's Key Lines of Enquiry (KLOEs). Uphold confidentiality and data protection standards, protecting the privacy of service users, staff, and the organisation in compliance with GDPR and safeguarding policies. Promote and maintain a safe environment, ensuring all staff follow health and safety legislation, complete risk assessments, and adhere to infection prevention and control measures. Engage in and support continuous professional development, including mandatory training, reflective supervision, and performance appraisals, fostering a culture of learning and accountability to improve quality of care. Support CQC compliance and inspection readiness, contributing to audits, service reviews, and quality improvement initiatives in line with the five CQC domains: Safe, Effective, Caring, Responsive, and Well-led. Qualifications What we're looking for in the Registered Branch Manager Care and Regulatory Knowledge Strong understanding of the principles of high-quality care and person-centred practice. In-depth knowledge of the statutory and regulatory frameworks, including the Health and Social Care Act, CQC regulations, safeguarding requirements, and local authority procedures. Understanding of the specific needs of service user groups relevant to the local office (e.g. older adults, people with dementia, learning disabilities). Good awareness of health and safety legislation, risk assessment procedures, and effective risk management in a home care setting. Sector and Business Insight Understanding of the home care market, including current trends and challenges, both locally and nationally. Knowledge of the principles of business management and service development, including marketing, recruitment, quality assurance, and strategic growth. Commitment to equality, diversity, and inclusion, with an understanding of how to implement these in practical care scenarios. Communication and Interpersonal Skills Strong interpersonal skills, including the confidence and ability to address groups such as staff teams, families, and external stakeholders. Excellent verbal communication skills, with clear and professional spoken English. Excellent written communication skills, suitable for writing reports, care plans, correspondence, and formal documentation. Technical and Administrative Skills Relevant accounting and budget management skills, including planning, monitoring, and reporting on financial performance. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.) for reporting, record-keeping, and communication. Competent in email communication and internet-based research, including sourcing sector information, regulatory updates, and training resources. Ability to conduct practical assessments of staff and service delivery to ensure compliance and high standards of care. GCSEs (or equivalent) in Maths and English at grades A-C NVQ/QCF Level 5 Diploma in Health and Social Care or Registered Managers Award (RMA) (or equivalent qualification) Full UK driving licence or the ability to travel independently This position is subject to an Enhanced DBS/Access NI Disclosure, as applicable Additional Information What We Offer At City & County Healthcare Group, we're committed to your personal and professional growth. We provide comprehensive training and continuous development opportunities through self-directed learning, coaching conversations, e-learning modules, and access to further qualifications and accredited courses. Whether you're looking to progress within your branch or explore opportunities across our wider group, you'll have the support and guidance needed to grow your career in care. We believe in recognising the meaningful and impactful work our teams do every day. That's why we offer a competitive benefits package, including: Access to a wide range of wellbeing resources and financial advice Up to 14% discount at over 40 major retailers, including Tesco, John Lewis, and many more A strong culture of support, recognition, and opportunity within a leading care provider Enhanced occupational maternity and adoption pay. Enhanced occupational paternity pay entitlement. Death in Service Payment Pension scheme Benefits and Well-being Platform Cycle to work scheme. Refer a friend scheme - earn £300 per referral! Local work and paid mileage Access to our in-house app Join us and take pride in a role that truly makes a difference. We're an equal opportunities employer. Thanks to the commitment of our health care assistants, we see extraordinary achievements happen every day. We are transforming the care industry by working smarter . click apply for full job details
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role About the role We have an exciting opportunity for a driven sales-focused business developer to play a pivotal role in growing our rapid grocery delivery network across the South of England. You'll be at the forefront of retailer acquisition and sales growth, working alongside a high-performing team of BDMs and RDMs to expand our footprint and maximise sales performance. This isn't just about building pipelines it's about closing deals, growing accounts, and driving revenue while helping us to succeed in the fast-moving world of rapid grocery delivery. You'll build strong partnerships, unlock sales opportunities, and bring the energy and focus needed to deliver against ambitious growth targets. This is a hybrid role, splitting your time between home and travelling to external retailers. About Scoot Scoot is a food delivery platform transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today's on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we're on a mission to help local retailers thrive in the fast-evolving grocery landscape. You will be responsible for You will be responsible for Driving Sales Growth: Proactively identify, pitch, and onboard high-potential symbol stores to the Scoot platform, ensuring strong conversion and sustainable performance. Retailer Acquisition & Onboarding: Own the end-to-end sales process, from prospecting and pitching through to contract negotiation and onboarding. Maximising Performance: Develop sales and marketing strategies to increase order volume, basket size, and platform profitability across your network. Leveraging Food Delivery Expertise: Bring insights and learnings from working with leading food delivery platforms to help retailers compete and thrive in a digital-first, on-demand world. Building Commercial Partnerships: Develop trusted relationships with retailers, supporting them to unlock new revenue streams and stay competitive. Using Data to Sell Smarter: Analyse sales and delivery data to identify opportunities, shape commercial conversations, and close more deals. Staying Competitive: Monitor the food and grocery delivery landscape, using market trends to strengthen our sales approach and stay ahead of the competition. You will need You will need Proven Sales Background: A strong track record of exceeding sales targets in business development, account management, or territory sales. Food Delivery Platform Experience: Experience working with or selling into on-demand/food delivery platforms (Deliveroo, Uber Eats, Just Eat, etc.), with a deep understanding of the challenges and opportunities they bring for retailers. Grocery/Retail Knowledge: Familiar with the grocery sector, wholesale, or convenience retail, ideally with experience scaling on-demand platforms. Stakeholder Management: Skilled at winning buy-in and influencing business owners, managers, and decision-makers in B2B environments. Data-Led Sales: Confident in using sales metrics, KPIs, and performance data to drive commercial outcomes and close opportunities. Communication & Negotiation: A persuasive and engaging communicator with excellent presentation and negotiation skills. Resilient & Results-Oriented: A proactive self-starter with a solutions-focused mindset, motivated by hitting and exceeding sales targets. About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability C
Sep 22, 2025
Full time
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role About the role We have an exciting opportunity for a driven sales-focused business developer to play a pivotal role in growing our rapid grocery delivery network across the South of England. You'll be at the forefront of retailer acquisition and sales growth, working alongside a high-performing team of BDMs and RDMs to expand our footprint and maximise sales performance. This isn't just about building pipelines it's about closing deals, growing accounts, and driving revenue while helping us to succeed in the fast-moving world of rapid grocery delivery. You'll build strong partnerships, unlock sales opportunities, and bring the energy and focus needed to deliver against ambitious growth targets. This is a hybrid role, splitting your time between home and travelling to external retailers. About Scoot Scoot is a food delivery platform transforming the way communities shop, offering an innovative rapid grocery delivery platform designed to keep up with today's on-demand lifestyles. Backed by Booker Group and supporting symbol brands like Premier, Londis, Budgens, and Family Shopper, we're on a mission to help local retailers thrive in the fast-evolving grocery landscape. You will be responsible for You will be responsible for Driving Sales Growth: Proactively identify, pitch, and onboard high-potential symbol stores to the Scoot platform, ensuring strong conversion and sustainable performance. Retailer Acquisition & Onboarding: Own the end-to-end sales process, from prospecting and pitching through to contract negotiation and onboarding. Maximising Performance: Develop sales and marketing strategies to increase order volume, basket size, and platform profitability across your network. Leveraging Food Delivery Expertise: Bring insights and learnings from working with leading food delivery platforms to help retailers compete and thrive in a digital-first, on-demand world. Building Commercial Partnerships: Develop trusted relationships with retailers, supporting them to unlock new revenue streams and stay competitive. Using Data to Sell Smarter: Analyse sales and delivery data to identify opportunities, shape commercial conversations, and close more deals. Staying Competitive: Monitor the food and grocery delivery landscape, using market trends to strengthen our sales approach and stay ahead of the competition. You will need You will need Proven Sales Background: A strong track record of exceeding sales targets in business development, account management, or territory sales. Food Delivery Platform Experience: Experience working with or selling into on-demand/food delivery platforms (Deliveroo, Uber Eats, Just Eat, etc.), with a deep understanding of the challenges and opportunities they bring for retailers. Grocery/Retail Knowledge: Familiar with the grocery sector, wholesale, or convenience retail, ideally with experience scaling on-demand platforms. Stakeholder Management: Skilled at winning buy-in and influencing business owners, managers, and decision-makers in B2B environments. Data-Led Sales: Confident in using sales metrics, KPIs, and performance data to drive commercial outcomes and close opportunities. Communication & Negotiation: A persuasive and engaging communicator with excellent presentation and negotiation skills. Resilient & Results-Oriented: A proactive self-starter with a solutions-focused mindset, motivated by hitting and exceeding sales targets. About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability C
Opportunity for an experienced Travel Agent to join the second new Travel Branch of a growing independent Travel Agency just South of Nottingham city centre. With ambitious growth plans, they launched their first store in Birmingham and Nottingham is next! Want to be part of the success story?! A hugely experienced management team, with many years in the Travel Industry, have partnered with a supermarket chain to launch a modern travel agency. Based within the stores, it will combine the services of a traditional travel agency, with state of the art technology to appeal to a wide audience! So customers who want to engage and chat with a Travel Consultant can, and those short on time can have a more virtual service! This is an amazing career opportunity at a point where Travel Agencies are seeing huge demand. Starting salary is circa 24k pa - 26k pa (negotiable and dependent on experience) plus commission, incentives and profit share and FAM trips. Whether you have 12 months experience as a retail travel advisor, 6 years, or are returning to the Travel Industry, get in touch! JOB DESCRIPTION: Working with a Manager, Assistant Manager and a team of three Consultants, being hands on both managing and selling Work pro-actively; you and your team will need to engage with the footfall from the supermarket Utilise the latest technology, to gain people's interest who are short on time, so they can leave their details and can be followed up with Booking UK, European and Worldwide holidays using a range of Tour Operators Converting enquiries to bookings, working to targets and commission Working a rota 5 days over 7 days, with flexibility to working some evening shifts too Assist with any other company duties, such as local marketing events and administration EXPERIENCE REQUIRED: We are interested in candidates with experience of working in a travel agency for 6 months and upwards, salary will reflect your experience. If you are keen to return to the industry after a break, get in touch! And if you are seeking 4 days, so long as you are flexible to cover weekends and some mid-week shifts up to 7pm on a rota fair rota basis. THE PACKAGE: Starting salary is negotiable, but in the region of 25k pa. Whilst basic is important, this will come with excellent earnings potential with a competitive commission scheme, annual profit share, tour operator incentives, at least one FAM trip a year, heavily discounted personal travel. This is a real career opportunity too, a chance to be part of a new, well backed Travel Agency with huge expansion plans! The flagship store is approximately 2 miles south of Nottingham city centre and is a fully on site role. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
Sep 22, 2025
Full time
Opportunity for an experienced Travel Agent to join the second new Travel Branch of a growing independent Travel Agency just South of Nottingham city centre. With ambitious growth plans, they launched their first store in Birmingham and Nottingham is next! Want to be part of the success story?! A hugely experienced management team, with many years in the Travel Industry, have partnered with a supermarket chain to launch a modern travel agency. Based within the stores, it will combine the services of a traditional travel agency, with state of the art technology to appeal to a wide audience! So customers who want to engage and chat with a Travel Consultant can, and those short on time can have a more virtual service! This is an amazing career opportunity at a point where Travel Agencies are seeing huge demand. Starting salary is circa 24k pa - 26k pa (negotiable and dependent on experience) plus commission, incentives and profit share and FAM trips. Whether you have 12 months experience as a retail travel advisor, 6 years, or are returning to the Travel Industry, get in touch! JOB DESCRIPTION: Working with a Manager, Assistant Manager and a team of three Consultants, being hands on both managing and selling Work pro-actively; you and your team will need to engage with the footfall from the supermarket Utilise the latest technology, to gain people's interest who are short on time, so they can leave their details and can be followed up with Booking UK, European and Worldwide holidays using a range of Tour Operators Converting enquiries to bookings, working to targets and commission Working a rota 5 days over 7 days, with flexibility to working some evening shifts too Assist with any other company duties, such as local marketing events and administration EXPERIENCE REQUIRED: We are interested in candidates with experience of working in a travel agency for 6 months and upwards, salary will reflect your experience. If you are keen to return to the industry after a break, get in touch! And if you are seeking 4 days, so long as you are flexible to cover weekends and some mid-week shifts up to 7pm on a rota fair rota basis. THE PACKAGE: Starting salary is negotiable, but in the region of 25k pa. Whilst basic is important, this will come with excellent earnings potential with a competitive commission scheme, annual profit share, tour operator incentives, at least one FAM trip a year, heavily discounted personal travel. This is a real career opportunity too, a chance to be part of a new, well backed Travel Agency with huge expansion plans! The flagship store is approximately 2 miles south of Nottingham city centre and is a fully on site role. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking an Travel Consultant for their new Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business. Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently working in a retail travel agency who is looking for their next step into a more senior or assistant managerial position. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of 30k pa - 35k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.
Sep 22, 2025
Full time
Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking an Travel Consultant for their new Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business. Create and convert holiday enquiries across a wide range of products, including package holidays, cruises, tailor-made itineraries, and dynamically packaged trips Deliver high-quality, personalised customer service that drives loyalty and repeat business Assist with the daily operations of the store, including team support, store presentation and customer flow Work with mainstream and niche suppliers, airline consolidators, destination management companies (DMCs), and cruise lines to create bespoke holiday experiences EXPERIENCE REQUIRED: The role will suit someone currently working in a retail travel agency who is looking for their next step into a more senior or assistant managerial position. In addition, you will have broad destination knowledge, excellent communication and customer service skills and a proven track record of achieving targets. You will be able to work 5 days a week, office hours with flexible to work Saturdays ( a day off in lieu). No Sundays! Ideally you will also have some experience of tailor-making itineraries, and some experience of managing, supervising or mentoring staff. You must be passionate about travel and creating memorable experiences for your customers. THE PACKAGE: Salary is dependent on experience, but very competitive in the current market, with an uncapped commission structure. In addition they offer: Uncapped commission structure realistic OTE of 30k pa - 35k pa 30 days annual leave (including bank holidays) Pension scheme Familiarisation trips (subject to availability and performance) Training and career development opportunities Employee travel discounts Flexible rota patterns with Sundays always off Opportunity to influence the growth and culture of a brand-new retail store INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! You must have the right to work in the UK. Unfortunately unsuccessful candidates will not be contacted due to high volume of applications.
