Remote Product Solution EngineerRemote, United Kingdom JOB DESCRIPTION - Product Solution Engineer, Product Solution Engineering About Intelex At Intelex, we're not just building software; we're empowering organizations worldwide to create safer, more sustainable, and higher-performing workplaces. As a global leader in Environment, Health, Safety (EHS), Quality, and Sustainability Management Software, Intelex is dedicated to transforming the way companies manage workplace safety, compliance, and operational excellence. Our technology enables companies to proactively manage risk to keep people and the planet safe. About the role The Product Solution Engineering Team sits at the intersection of customer pain and product strategy. We've evolved from traditional scrum teams to cross-functional squads building features that solve real customer problems at scale. We also partner with our ecosystem to extend capabilities beyond our core platform, ensuring a cohesive experience for customers.As a Product Solution Engineer (PSE) , you'll build scalable configuration solutions using low-code platforms (primarily the Intelex platform) and experiment with AI-assisted development to validate product hypotheses faster. You'll work embedded in product squads, translating customer requirements into technical solutions that influence our roadmap. For this senior role, you'll also bring deep platform expertise to guide build-versus-partner decisions and ensure our partner ecosystem aligns with product strategy. How you'll make a difference: Solution Validation & Building (50%) Design and build advanced configuration solutions on the Intelex platform for complex customer use cases Progress solutions through Build 1 (5 customers) Build 2 (50 customers) Build 3 (500+ customers) maturity stages Identify patterns across customer requirements to build generalizable solutions rather than one-offs Partner with Engineering teams from day one to ensure smooth productization handoff Translate customer pain points into technical requirements for product squads Participate in Voice of Customer (VOC) sessions and occasional customer site visits Platform & Partner Strategy (30%) Contribute to "build versus partner" decisions for applications and integrations, leveraging your deep understanding of Intelex platform capabilities and partner ecosystem Review design of partner-developed applications to ensure platform integrity, scalability, and alignment with product strategy Provide technical guidance on partner integration feasibility and architecture Educate internal teams (Services, Support, Sales) on Intelex platform capabilities and partner offerings Collaborate with Partnership Org to establish partner development guidelines Innovation & Team Leadership (20%) Experiment with AI-assisted development tools (Cursor, Claude Code, etc.) to build rapid prototypes for validation Mentor PSE team members on Intelex platform best practices, scalable configuration patterns, and common pitfalls Contribute to our evolving Rapid Validation Playbook based on what works in practice Share insights that inform partner development frameworks and integration standards What you bring to the table: Required Experience & Skills 4-6 years building solutions on low-code/no-code platforms (e.g., Salesforce, ServiceNow, OutSystems, Mendix, PowerApps, Intelex) 2+ years Intelex platform experience strongly preferred - we need deep platform expertise to guide partner decisions and mentor the team Proven ability to scale solutions from prototype to production-you've seen what happens when one-off solutions need to serve hundreds of customers Strong systems thinking: you naturally identify patterns across use cases and design for generalization, not just the immediate request Experience working in product-focused environments where iteration speed matters more than architectural purity Partner ecosystem familiarity: you've implemented partner integrations or applications and understand how they extend platform capabilities Comfortable with ambiguity and rapid change-our processes are defined but evolving, and you'll help shape them Preferred Skills Understanding of low-code platforms beyond Intelex (Salesforce, ServiceNow, etc.) - helpful for bringing external best practices EHSQ domain knowledge (understanding of compliance, auditing, incident management, etc.) Familiarity with AI-assisted development tools (GitHub Copilot, Goose, Cursor, Claude Code, Replit, Lovable, etc.) Basic understanding of web technologies (HTML, CSS, JavaScript) for customization work Experience with remote collaboration across time zones Work Traits We Value Pragmatic builder: You'd rather ship a working solution today than a perfectly architected solution next quarter Customer-obsessed: You care deeply about solving real problems, not just checking technical boxes Intellectually curious: You experiment with new tools and approaches, then share what you learn Collaborative: You work well embedded in product squads and don't need to be the hero Resilient: You're comfortable being uncomfortable - rapid iteration means things change, and that excites rather than drains you Education Bachelor's degree in Computer Science, Information Systems, or related technical field. Equivalent practical experience building platform-based solutions will also be considered. Who This Role Is NOT For Be honest with yourself before applying. This role isn't a fit if you: Want to write production code in Java/Python/C# all day (that's Engineering's role) Need highly structured processes and clear 12-month roadmaps (we're iterating rapidly) Prefer deep technical architecture over pragmatic solutions (we optimize for speed of learning) View this as pure partner management (you'll contribute to partner strategy, but 70% of your time is building and validating product solutions) How to Apply Send your resume and a brief note (3-4 paragraphs) answering these questions: Bonus question for Intelex platform experts: We value thoughtful, specific answers over generic cover letters. Show us how you think, not just what you've done. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth. About Intelex Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates
Apr 26, 2026
Full time
Remote Product Solution EngineerRemote, United Kingdom JOB DESCRIPTION - Product Solution Engineer, Product Solution Engineering About Intelex At Intelex, we're not just building software; we're empowering organizations worldwide to create safer, more sustainable, and higher-performing workplaces. As a global leader in Environment, Health, Safety (EHS), Quality, and Sustainability Management Software, Intelex is dedicated to transforming the way companies manage workplace safety, compliance, and operational excellence. Our technology enables companies to proactively manage risk to keep people and the planet safe. About the role The Product Solution Engineering Team sits at the intersection of customer pain and product strategy. We've evolved from traditional scrum teams to cross-functional squads building features that solve real customer problems at scale. We also partner with our ecosystem to extend capabilities beyond our core platform, ensuring a cohesive experience for customers.As a Product Solution Engineer (PSE) , you'll build scalable configuration solutions using low-code platforms (primarily the Intelex platform) and experiment with AI-assisted development to validate product hypotheses faster. You'll work embedded in product squads, translating customer requirements into technical solutions that influence our roadmap. For this senior role, you'll also bring deep platform expertise to guide build-versus-partner decisions and ensure our partner ecosystem aligns with product strategy. How you'll make a difference: Solution Validation & Building (50%) Design and build advanced configuration solutions on the Intelex platform for complex customer use cases Progress solutions through Build 1 (5 customers) Build 2 (50 customers) Build 3 (500+ customers) maturity stages Identify patterns across customer requirements to build generalizable solutions rather than one-offs Partner with Engineering teams from day one to ensure smooth productization handoff Translate customer pain points into technical requirements for product squads Participate in Voice of Customer (VOC) sessions and occasional customer site visits Platform & Partner Strategy (30%) Contribute to "build versus partner" decisions for applications and integrations, leveraging your deep understanding of Intelex platform capabilities and partner ecosystem Review design of partner-developed applications to ensure platform integrity, scalability, and alignment with product strategy Provide technical guidance on partner integration feasibility and architecture Educate internal teams (Services, Support, Sales) on Intelex platform capabilities and partner offerings Collaborate with Partnership Org to establish partner development guidelines Innovation & Team Leadership (20%) Experiment with AI-assisted development tools (Cursor, Claude Code, etc.) to build rapid prototypes for validation Mentor PSE team members on Intelex platform best practices, scalable configuration patterns, and common pitfalls Contribute to our evolving Rapid Validation Playbook based on what works in practice Share insights that inform partner development frameworks and integration standards What you bring to the table: Required Experience & Skills 4-6 years building solutions on low-code/no-code platforms (e.g., Salesforce, ServiceNow, OutSystems, Mendix, PowerApps, Intelex) 2+ years Intelex platform experience strongly preferred - we need deep platform expertise to guide partner decisions and mentor the team Proven ability to scale solutions from prototype to production-you've seen what happens when one-off solutions need to serve hundreds of customers Strong systems thinking: you naturally identify patterns across use cases and design for generalization, not just the immediate request Experience working in product-focused environments where iteration speed matters more than architectural purity Partner ecosystem familiarity: you've implemented partner integrations or applications and understand how they extend platform capabilities Comfortable with ambiguity and rapid change-our processes are defined but evolving, and you'll help shape them Preferred Skills Understanding of low-code platforms beyond Intelex (Salesforce, ServiceNow, etc.) - helpful for bringing external best practices EHSQ domain knowledge (understanding of compliance, auditing, incident management, etc.) Familiarity with AI-assisted development tools (GitHub Copilot, Goose, Cursor, Claude Code, Replit, Lovable, etc.) Basic understanding of web technologies (HTML, CSS, JavaScript) for customization work Experience with remote collaboration across time zones Work Traits We Value Pragmatic builder: You'd rather ship a working solution today than a perfectly architected solution next quarter Customer-obsessed: You care deeply about solving real problems, not just checking technical boxes Intellectually curious: You experiment with new tools and approaches, then share what you learn Collaborative: You work well embedded in product squads and don't need to be the hero Resilient: You're comfortable being uncomfortable - rapid iteration means things change, and that excites rather than drains you Education Bachelor's degree in Computer Science, Information Systems, or related technical field. Equivalent practical experience building platform-based solutions will also be considered. Who This Role Is NOT For Be honest with yourself before applying. This role isn't a fit if you: Want to write production code in Java/Python/C# all day (that's Engineering's role) Need highly structured processes and clear 12-month roadmaps (we're iterating rapidly) Prefer deep technical architecture over pragmatic solutions (we optimize for speed of learning) View this as pure partner management (you'll contribute to partner strategy, but 70% of your time is building and validating product solutions) How to Apply Send your resume and a brief note (3-4 paragraphs) answering these questions: Bonus question for Intelex platform experts: We value thoughtful, specific answers over generic cover letters. Show us how you think, not just what you've done. Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.Fortive: For you, for us, for growth. About Intelex Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Apr 26, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you an innovative Endpoint Security Engineer looking for an exciting opportunity to enhance global security operations? Join our client's dynamic team, where your expertise will help shape the future of endpoint security! Role: Endpoint Security Engineer Duration: 12 Months (extension Options) Location: Chester (Hybrid 3 days in Office) Rate: 550 per day (umbrella) Why Join Us? At our organization, we believe in fostering a collaborative environment where creativity and security go hand in hand. You'll work alongside dedicated professionals who are passionate about protecting digital assets while supporting cloud migration initiatives. Key Responsibilities: Drive Cloud Migration: Contribute to a major cloud migration program, ensuring seamless transitions and robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate & Optimize: Partner with security vendor consultants and Technical Account Managers to maximize product performance. Align Compliance Standards: Work closely with compliance, audit, and information security teams to maintain organizational standards. Research & Consultancy: Conduct thorough research and provide informed consultancy on the latest security solutions and trends. Manage Configurations: Define and maintain security baseline configurations, ensuring the highest standards are met. Rapid Response: Address operational issues promptly and efficiently, adapting to a fast-paced global environment. Required Technical Skills & Certifications: Proven experience in endpoint security, with a strong background in both engineering and support roles. Expertise in Application Control, particularly with BeyondTrust solutions. Proficient in scripting with PowerShell and Python-essential skills for this role! Familiarity with Trellix ePO, BeyondTrust EPM Cloud, and policy management in Azure and AWS. Advanced knowledge of Microsoft Windows operating systems. Strong analytical and problem-solving skills to tackle complex security challenges. Exposure to data analytics tools like Splunk and Power BI. Essential Skills: Excellent workflow management, communication, and interpersonal abilities. Experience with EPM Cloud Migration (this role focuses on EPM, not IAM ). Ability to create clear and effective documentation, including diagrams and technical architecture. Knowledge of governance, risk management, and administrative oversight of workstreams. Quick learner with a knack for sharing knowledge and applying research-driven solutions. Proven ability to thrive under pressure and respond swiftly to emerging challenges. Experience collaborating with architecture and engineering teams on Windows platform design. Desired Skills: Understanding of cloud technologies, especially Azure and AWS. Security certifications, preferably CISSP. Experience supporting macOS/iOS environments would be a plus! What's Next? If you're ready to take your career to the next level and make a significant impact in the world of endpoint security, we want to hear from you! Apply today to join our dedicated team and help shape the future of security! Apply Now! Let's secure the digital future together! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Loan IQ Application support London 12-month contract Inside ir35 Purpose of Job The Loan IQ Support Lead (VP) is accountable for the strategic and operational leadership of the Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology. The VP serves as a key liaison between Technology, Vendors, and enterprise functions to support complex commercial lending workflows and integrations across the broader loan servicing ecosystem The role requires a deep understanding of syndicated and bilateral loan processing, strong technical acumen and experience with Loan IQ. Background Loan IQ provides loan booking and servicing functionality across two of the three product pillars (Loans, Trade Finance) of the front office pillars: SFS (Structured Finance Solutions) SPD - Specialised Products Department ISD - International & Structural Finance Department TPD - Transportation Department CIB (Corporate & Investment Bank) CBDE 1 and 2 - Corporate Banking Japanese and Non-Japanese GTBD - Global Transaction Banking Department GFIG - Global Financial Institutions Group Department GTFD - Global Trade Finance Department LCME - Loan Capital Markets FMD - Financial Markets Department Facts / Scale Lending makes up c.60% of EMEA gross profit, contributing c.$1.2bn pa. Engaging with IT and non-IT colleagues at all levels in EMEA is key to being successful in this role. Engaging with external vendor Finastra for incident resolution Office environment minimum 5 days per fortnight (split 2-3 days per week). Accountabilities & Responsibilities Direct and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit ready processes and documentation. Provide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks. Review root-cause analyses for major incidents and champion long term remediation plans. Lead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization. Drive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate. Champion automation, monitoring improvements, and self service capabilities to reduce manual intervention and operational risk. Serve as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams. Drive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes. Translate complex technology issues into executive friendly communication during incidents and governance forums. Provide governance across all Loan IQ-related integration points (e.g., GL feeds, data lakes, reporting platforms, payment systems). Oversee data integrity controls, reconciliation processes, and triage of high impact data defects. Guide usage of SQL and data diagnostic tools to support analytics and operational investigations. Ensure all support activities meet enterprise risk, audit, and regulatory standards. Work with L1 production support team for issue resolution Knowledge, Skills, Experience & Qualifications Required: Deep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing). Strong understanding of the Loan IQ data model and configuration tables Strong background in production support leadership, including major incident management and platform governance. Familiarity with ITIL processes and tools (e.g., ServiceNow, JIRA). Experience managing cross functional teams and influencing senior stakeholders. Solid grasp of SQL, batch processing, integration architectures, and vendor supported systems. Ability to work in a fast-paced, regulated environment with on-call responsibilities. Preferred: Experience with Loan IQ APIs, data extracts and reporting tools. Exposure to regulatory environments related to credit, operational risk, and financial reporting. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Apr 24, 2026
Contractor
Loan IQ Application support London 12-month contract Inside ir35 Purpose of Job The Loan IQ Support Lead (VP) is accountable for the strategic and operational leadership of the Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology. The VP serves as a key liaison between Technology, Vendors, and enterprise functions to support complex commercial lending workflows and integrations across the broader loan servicing ecosystem The role requires a deep understanding of syndicated and bilateral loan processing, strong technical acumen and experience with Loan IQ. Background Loan IQ provides loan booking and servicing functionality across two of the three product pillars (Loans, Trade Finance) of the front office pillars: SFS (Structured Finance Solutions) SPD - Specialised Products Department ISD - International & Structural Finance Department TPD - Transportation Department CIB (Corporate & Investment Bank) CBDE 1 and 2 - Corporate Banking Japanese and Non-Japanese GTBD - Global Transaction Banking Department GFIG - Global Financial Institutions Group Department GTFD - Global Trade Finance Department LCME - Loan Capital Markets FMD - Financial Markets Department Facts / Scale Lending makes up c.60% of EMEA gross profit, contributing c.$1.2bn pa. Engaging with IT and non-IT colleagues at all levels in EMEA is key to being successful in this role. Engaging with external vendor Finastra for incident resolution Office environment minimum 5 days per fortnight (split 2-3 days per week). Accountabilities & Responsibilities Direct and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit ready processes and documentation. Provide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks. Review root-cause analyses for major incidents and champion long term remediation plans. Lead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization. Drive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate. Champion automation, monitoring improvements, and self service capabilities to reduce manual intervention and operational risk. Serve as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams. Drive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes. Translate complex technology issues into executive friendly communication during incidents and governance forums. Provide governance across all Loan IQ-related integration points (e.g., GL feeds, data lakes, reporting platforms, payment systems). Oversee data integrity controls, reconciliation processes, and triage of high impact data defects. Guide usage of SQL and data diagnostic tools to support analytics and operational investigations. Ensure all support activities meet enterprise risk, audit, and regulatory standards. Work with L1 production support team for issue resolution Knowledge, Skills, Experience & Qualifications Required: Deep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing). Strong understanding of the Loan IQ data model and configuration tables Strong background in production support leadership, including major incident management and platform governance. Familiarity with ITIL processes and tools (e.g., ServiceNow, JIRA). Experience managing cross functional teams and influencing senior stakeholders. Solid grasp of SQL, batch processing, integration architectures, and vendor supported systems. Ability to work in a fast-paced, regulated environment with on-call responsibilities. Preferred: Experience with Loan IQ APIs, data extracts and reporting tools. Exposure to regulatory environments related to credit, operational risk, and financial reporting. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
ServiceNow Architect Location: UK Wide (Hybrid 2-3 days onsite) Salary: Up to £100,000 + Benefits About the Role We are looking for an experienced ServiceNow Architect to join a global IT Consultancy delivering high-impact ServiceNow solutions across enterprise environments. This is a senior, hands-on architecture role offering the opportunity to shape platform strategy, influence technical direction, and work on complex, large-scale implementations. You will play a key role in solution design, technical governance, and delivery leadership while working closely with stakeholders, delivery teams, and clients to ensure best-in-class outcomes. What You'll Be Doing Define and enforce ServiceNow architectural standards and best practices Lead solution design and act as technical authority across ServiceNow projects Design scalable, secure, and high-performing ServiceNow implementations Support bid activity and contribute to technical proposals and client presentations Provide technical leadership and thought leadership across delivery teams Produce and maintain high-level and low-level design documentation Drive continuous improvement and platform innovation What We're Looking For Strong experience in ServiceNow architecture and development Proven track record delivering complex ServiceNow solutions across multiple modules Experience designing custom applications, integrations, and enterprise workflows Strong understanding of ServiceNow SaaS environments and platform administration Excellent communication and stakeholder engagement skills Ability to operate as a design authority and technical leader Desirable Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Certifications ITIL Foundation Security Clearance Requirement This role requires SC Clearance eligibility . Applicants must have resided in the UK continuously for the past 5 years and meet standard UK security vetting criteria.
Apr 24, 2026
Full time
ServiceNow Architect Location: UK Wide (Hybrid 2-3 days onsite) Salary: Up to £100,000 + Benefits About the Role We are looking for an experienced ServiceNow Architect to join a global IT Consultancy delivering high-impact ServiceNow solutions across enterprise environments. This is a senior, hands-on architecture role offering the opportunity to shape platform strategy, influence technical direction, and work on complex, large-scale implementations. You will play a key role in solution design, technical governance, and delivery leadership while working closely with stakeholders, delivery teams, and clients to ensure best-in-class outcomes. What You'll Be Doing Define and enforce ServiceNow architectural standards and best practices Lead solution design and act as technical authority across ServiceNow projects Design scalable, secure, and high-performing ServiceNow implementations Support bid activity and contribute to technical proposals and client presentations Provide technical leadership and thought leadership across delivery teams Produce and maintain high-level and low-level design documentation Drive continuous improvement and platform innovation What We're Looking For Strong experience in ServiceNow architecture and development Proven track record delivering complex ServiceNow solutions across multiple modules Experience designing custom applications, integrations, and enterprise workflows Strong understanding of ServiceNow SaaS environments and platform administration Excellent communication and stakeholder engagement skills Ability to operate as a design authority and technical leader Desirable Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Implementation Certifications ITIL Foundation Security Clearance Requirement This role requires SC Clearance eligibility . Applicants must have resided in the UK continuously for the past 5 years and meet standard UK security vetting criteria.
Loan IQ Application support London 12-month contract Inside ir35 Purpose of Job The Loan IQ Support Lead (VP) is accountable for the strategic and operational leadership of the Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology. The VP serves as a key liaison between Technology, Vendors, and enterprise functions to support complex commercial lending workflows and integrations across the broader loan servicing ecosystem The role requires a deep understanding of syndicated and bilateral loan processing, strong technical acumen and experience with Loan IQ. Background Loan IQ provides loan booking and servicing functionality across two of the three product pillars (Loans, Trade Finance) of the Front Office pillars: SFS (Structured Finance Solutions) SPD - Specialised Products Department ISD - International & Structural Finance Department TPD - Transportation Department CIB (Corporate & Investment Bank) CBDE 1 and 2 - Corporate Banking Japanese and Non-Japanese GTBD - Global Transaction Banking Department GFIG - Global Financial Institutions Group Department GTFD - Global Trade Finance Department LCME - Loan Capital Markets FMD - Financial Markets Department Facts/Scale Lending makes up c.60% of EMEA gross profit, contributing c.$1.2bn pa. Engaging with IT and non-IT colleagues at all levels in EMEA is key to being successful in this role. Engaging with external vendor Finastra for incident resolution Office environment minimum 5 days per fortnight (split 2-3 days per week). Accountabilities & Responsibilities Direct and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit ready processes and documentation. Provide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks. Review root-cause analyses for major incidents and champion long term remediation plans. Lead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization. Drive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate. Champion automation, monitoring improvements, and self service capabilities to reduce manual intervention and operational risk. Serve as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams. Drive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes. Translate complex technology issues into executive friendly communication during incidents and governance forums. Provide governance across all Loan IQ-related integration points (eg, GL feeds, data lakes, reporting platforms, payment systems). Oversee data integrity controls, reconciliation processes, and triage of high impact data defects. Guide usage of SQL and data diagnostic tools to support analytics and operational investigations. Ensure all support activities meet enterprise risk, audit, and regulatory standards. Work with L1 production support team for issue resolution Knowledge, Skills, Experience & Qualifications Required: Deep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing). Strong understanding of the Loan IQ data model and configuration tables Strong background in production support leadership, including major incident management and platform governance. Familiarity with ITIL processes and tools (eg, ServiceNow, JIRA). Experience managing cross functional teams and influencing senior stakeholders. Solid grasp of SQL, batch processing, integration architectures, and vendor supported systems. Ability to work in a fast-paced, regulated environment with on-call responsibilities. Preferred: Experience with Loan IQ APIs, data extracts and reporting tools. Exposure to regulatory environments related to credit, operational risk, and financial reporting. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. *Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Apr 24, 2026
Contractor
Loan IQ Application support London 12-month contract Inside ir35 Purpose of Job The Loan IQ Support Lead (VP) is accountable for the strategic and operational leadership of the Loan IQ production environment, ensuring stability, resilience, and continual improvement of a mission critical lending platform. This role provides senior oversight of incident, problem, and change management activities while driving platform optimization, risk reduction, and partnership with business stakeholders across Lending Operations, Front Office, Finance, Risk, and Technology. The VP serves as a key liaison between Technology, Vendors, and enterprise functions to support complex commercial lending workflows and integrations across the broader loan servicing ecosystem The role requires a deep understanding of syndicated and bilateral loan processing, strong technical acumen and experience with Loan IQ. Background Loan IQ provides loan booking and servicing functionality across two of the three product pillars (Loans, Trade Finance) of the Front Office pillars: SFS (Structured Finance Solutions) SPD - Specialised Products Department ISD - International & Structural Finance Department TPD - Transportation Department CIB (Corporate & Investment Bank) CBDE 1 and 2 - Corporate Banking Japanese and Non-Japanese GTBD - Global Transaction Banking Department GFIG - Global Financial Institutions Group Department GTFD - Global Trade Finance Department LCME - Loan Capital Markets FMD - Financial Markets Department Facts/Scale Lending makes up c.60% of EMEA gross profit, contributing c.$1.2bn pa. Engaging with IT and non-IT colleagues at all levels in EMEA is key to being successful in this role. Engaging with external vendor Finastra for incident resolution Office environment minimum 5 days per fortnight (split 2-3 days per week). Accountabilities & Responsibilities Direct and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit ready processes and documentation. Provide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks. Review root-cause analyses for major incidents and champion long term remediation plans. Lead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization. Drive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate. Champion automation, monitoring improvements, and self service capabilities to reduce manual intervention and operational risk. Serve as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams. Drive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes. Translate complex technology issues into executive friendly communication during incidents and governance forums. Provide governance across all Loan IQ-related integration points (eg, GL feeds, data lakes, reporting platforms, payment systems). Oversee data integrity controls, reconciliation processes, and triage of high impact data defects. Guide usage of SQL and data diagnostic tools to support analytics and operational investigations. Ensure all support activities meet enterprise risk, audit, and regulatory standards. Work with L1 production support team for issue resolution Knowledge, Skills, Experience & Qualifications Required: Deep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing). Strong understanding of the Loan IQ data model and configuration tables Strong background in production support leadership, including major incident management and platform governance. Familiarity with ITIL processes and tools (eg, ServiceNow, JIRA). Experience managing cross functional teams and influencing senior stakeholders. Solid grasp of SQL, batch processing, integration architectures, and vendor supported systems. Ability to work in a fast-paced, regulated environment with on-call responsibilities. Preferred: Experience with Loan IQ APIs, data extracts and reporting tools. Exposure to regulatory environments related to credit, operational risk, and financial reporting. If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. *Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
UTA seeks a Security Engineer to help build and strengthen our security operations programs-safeguarding our brand, our people, and our digital assets. In this role, you will design and implement security solutions across physical, virtual, and cloud environments. By leveraging your expertise in cybersecurity and knowledge of common attack vectors, you will enhance visibility, threat correlation, and incident response capabilities throughout our technology landscape. As a key contributor to our cloud first strategy, you will play a critical role in shaping and advancing our overall security posture. What You Will Do Investigate and contextualize security events from numerous data sources Help detect, respond to, and remediate security events and incidents Create automated data correlation and triage processes to reduce alert to fix time Develop remediation and orchestration efficiencies across the security stack, including endpoint, network, identity, and application Perform e discovery tasks in support of Legal and HR investigations Respond to user requests for security related issues and concerns Improve current visibility by configuring existing logging and alerting policies Evaluate and select additional tools and services Contribute to SIEM tuning for reliable alerting Perform vulnerability triage and assignment Engage in proactive threat hunting to identify risks not automatically captured by scans Have a meaningful and positive impact on the security of colleagues and clients Be challenged to identify, build, test, and deploy solutions in real life, not just in theory Be encouraged to innovate and take ownership Be given the opportunity to rapidly accelerate security, technology, and management skills Have the freedom to experiment with novel problem solving approaches Contribute to all security related initiatives-both tactical and strategic Be exposed to emerging security and business technologies Have access to best in class tooling and people Grow and learn on the job every day Serve as a subject matter expert on information security related escalations Maintain awareness of trends in various security domains Collaborate with other teams to improve security posture, risk remediation, and threat awareness What You Will Need Bachelor's degree in Cybersecurity, Engineering, or a related field; or equivalent experience 5+ years of experience in Security Engineering or Security Operations Experience with incident response, security event triage, investigations, forensics, and fluency with endpoint operating systems (Windows/Mac/Linux) and command line tools Experience with log analysis, event aggregation, security event data management, SIEM tuning, and Microsoft Sentinel Experience with security automation and orchestration and threat intelligence utilization Experience with e discovery tools and processes Experience responding to phishing, scam, and imposter campaigns Experience with endpoint security tooling and MDM solutions Network engineering, secure architecture, and network operations (firewalls, switches, etc.) Cloud infrastructure operations and architecture (Azure a plus) Identity management and authentication protocols Remediation strategies, system hardening, and vulnerability management Experience with enterprise information technology, including Active Directory/Azure AD, Exchange, Office 365, servers (Windows, SQL/DB, Linux, VM, Citrix, App, Web), device/asset management, and ServiceNow Experience with posture and threat management of third party SaaS platforms Technical understanding of enterprise EDR tools What You Will Get The unique and exciting opportunity to work at one of a leading global entertainment companies Access to the tools, leadership, and resources you will need to create and drive a center of excellence The opportunity to do the best work of your career Work in an inclusive and diverse company culture Competitive programs to support your well being Experience working in a collaborative environment with room to grow UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.
Apr 24, 2026
Full time
UTA seeks a Security Engineer to help build and strengthen our security operations programs-safeguarding our brand, our people, and our digital assets. In this role, you will design and implement security solutions across physical, virtual, and cloud environments. By leveraging your expertise in cybersecurity and knowledge of common attack vectors, you will enhance visibility, threat correlation, and incident response capabilities throughout our technology landscape. As a key contributor to our cloud first strategy, you will play a critical role in shaping and advancing our overall security posture. What You Will Do Investigate and contextualize security events from numerous data sources Help detect, respond to, and remediate security events and incidents Create automated data correlation and triage processes to reduce alert to fix time Develop remediation and orchestration efficiencies across the security stack, including endpoint, network, identity, and application Perform e discovery tasks in support of Legal and HR investigations Respond to user requests for security related issues and concerns Improve current visibility by configuring existing logging and alerting policies Evaluate and select additional tools and services Contribute to SIEM tuning for reliable alerting Perform vulnerability triage and assignment Engage in proactive threat hunting to identify risks not automatically captured by scans Have a meaningful and positive impact on the security of colleagues and clients Be challenged to identify, build, test, and deploy solutions in real life, not just in theory Be encouraged to innovate and take ownership Be given the opportunity to rapidly accelerate security, technology, and management skills Have the freedom to experiment with novel problem solving approaches Contribute to all security related initiatives-both tactical and strategic Be exposed to emerging security and business technologies Have access to best in class tooling and people Grow and learn on the job every day Serve as a subject matter expert on information security related escalations Maintain awareness of trends in various security domains Collaborate with other teams to improve security posture, risk remediation, and threat awareness What You Will Need Bachelor's degree in Cybersecurity, Engineering, or a related field; or equivalent experience 5+ years of experience in Security Engineering or Security Operations Experience with incident response, security event triage, investigations, forensics, and fluency with endpoint operating systems (Windows/Mac/Linux) and command line tools Experience with log analysis, event aggregation, security event data management, SIEM tuning, and Microsoft Sentinel Experience with security automation and orchestration and threat intelligence utilization Experience with e discovery tools and processes Experience responding to phishing, scam, and imposter campaigns Experience with endpoint security tooling and MDM solutions Network engineering, secure architecture, and network operations (firewalls, switches, etc.) Cloud infrastructure operations and architecture (Azure a plus) Identity management and authentication protocols Remediation strategies, system hardening, and vulnerability management Experience with enterprise information technology, including Active Directory/Azure AD, Exchange, Office 365, servers (Windows, SQL/DB, Linux, VM, Citrix, App, Web), device/asset management, and ServiceNow Experience with posture and threat management of third party SaaS platforms Technical understanding of enterprise EDR tools What You Will Get The unique and exciting opportunity to work at one of a leading global entertainment companies Access to the tools, leadership, and resources you will need to create and drive a center of excellence The opportunity to do the best work of your career Work in an inclusive and diverse company culture Competitive programs to support your well being Experience working in a collaborative environment with room to grow UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Apr 24, 2026
Full time
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Apr 24, 2026
Full time
Join our Asset Intelligence team The Asset Intelligence team provides a range of proactive services to assist clients with managing their estate and software procurement. Success. The Softcat Way. Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft and Adobe. Offering a growing portfolio of services including software licensing, cyber security and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career. You will work with customers to manage their cloud spend using the FinOps framework. You will work with several customers and will support them through regular reviews. Your goal is to help customers get the most value from The Cloud, improve and enhance the FinOps offering at Softcat, and to mentor and train the next generation of FinOps Analysts. As Senior FinOps Analyst, you'll be responsible for: Forming trusted advisor relationships with enterprise scale clients. Acting as a SME for FinOps within Softcat. Setting long-term goals with customers, developing strategies to achieve them, and leading initiatives to drive FinOps adoption across the organization. Utilising industry-leading cloud management tooling and native tooling to proactively leverage FinOps data. Providing detailed reporting around cost visibility and optimisation, ensuring that insights reach the right stakeholders on the client side. Providing break/fix support around industry-leading cloud management solutions and leveraging the ticketing system (ServiceNow). Continuously improving FinOps processes and practices, including identifying areas for improvement, implementing best practices, and staying current with industry trends and development Developing and driving the service forward, proactively identifying efficiency opportunities within the team. Running 1 to 1s with members of the team. Mentoring junior staff. We'd love you to have Extensive FinOps knowledge FinOps Practitioner Certification is required (FinOps Certified Engineer desired) Knowledge of AWS, Azure, and GCP. Certified in: AZ900, AWS Certified Practitioner, AZ104 (desired), AWS - Certified Solutions Architect (desired) Extensive experience around multi cloud cost optimisation. Experience with cloud cost management tooling (CloudHealth, Cloudability, Flexera, and native tools). Ability to build relationships with multiple stakeholders within an enterprise customer. Proactively use your own skillset and that of the team to solve problems and challenges whilst supporting more junior members of the team in the same way. Ownership of your learning and development. We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply - we would love to hear from you! Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Hybrid working Working flexible hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background. Join us To become part of the success story, please apply now. If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.
Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting.
Apr 23, 2026
Contractor
Senior ITSM Engineer Must have an Active DV Clearance 4 Day weeks are available Senior ITSM Engineer Opportunity An opportunity exists for an experienced Senior ITSM Engineer to join a specialist ITSM Tooling team delivering enterprise service management solutions within secure Defence environments. The Senior ITSM Engineer will support the development, implementation and optimisation of ITSM tooling across multiple programmes and customer environments. The Senior ITSM Engineer will work as part of an Agile delivery team producing build documentation, configuration standards and implementation plans for complex ITSM platforms. This role suits a technically strong Senior ITSM Engineer who enjoys working with both traditional and modern service management tooling while delivering secure and resilient solutions. Senior ITSM Engineer Responsibilities Design, configure and deploy ITSM tooling solutions across secure environments. Produce build documentation, implementation plans and configuration standards. Support the optimisation and enhancement of enterprise ITSM platforms. Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance. Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments. Senior ITSM Engineer Skills and Experience Extensive experience with ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks, ideally with ITIL v4 certification. Experience delivering secure, large scale ITSM tooling solutions. Knowledge of Windows Server, Active Directory, Group Policy and enterprise infrastructure environments. Experience with SQL, SQL Server clustering and PKI infrastructure. Scripting and automation experience using PowerShell, SQL, JavaScript or REST services. Experience with reporting and data visualisation tools such as Power BI or SQL Server Reporting.
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Apr 23, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Strong experience across ITSM and HRSD ServiceNow modules. Hands-on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics. Integration experience with major HRIS platforms (eg, Workday, SAP SuccessFactors). Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations. Ability to design technical solutions from customer requirements and translate into functional specifications. Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards. Experience reviewing ServiceNow licence data and monitoring compliance. Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.
Apr 23, 2026
Full time
Strong experience across ITSM and HRSD ServiceNow modules. Hands-on experience configuring and customising HR Service Delivery applications, including HR Case Management, HR Knowledge Management, Employee Service Center, Enterprise Onboarding & Transitions, Employee Document Management and HR Performance Analytics. Integration experience with major HRIS platforms (eg, Workday, SAP SuccessFactors). Experience delivering ServiceNow support, maintenance, migrations, upgrades, integrations and implementations. Ability to design technical solutions from customer requirements and translate into functional specifications. Strong understanding of ITIL processes with ability to map requirements to ITIL and industry standards. Experience reviewing ServiceNow licence data and monitoring compliance. Mandatory certifications: ServiceNow System Administrator, ServiceNow HRSD Implementation Specialist, ITIL v3 Foundation.
Senior ServiceNow Engineer (Contract) - Farnborough Our client, a reputable organisation, is hiring for a skilled Senior ServiceNow Engineer to join their team on a contract basis. This is an exciting opportunity to deliver impactful ServiceNow solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs, configurations, and build artefacts that are supportable and compliant with internal standards. Configure and optimise workflows, business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal teams at key project stages. What you'll bring: Extensive hands-on experience with ServiceNow, particularly in CSM and ITIL workflows. Proven ability to deliver ServiceNow integrations via REST APIs. Strong understanding of ServiceNow platform architecture and best practices. Practical skills in JavaScript, ServiceNow scripting, and web technologies (HTML, CSS, AJAX). Ability to translate business needs into pragmatic technical solutions. Certifications: ServiceNow Certified System Administrator (CSA) is essential; additional ServiceNow certifications are desirable. Demonstrated ability to work independently and within agile teams, maintaining high standards of delivery and stakeholder engagement. This role offers a fantastic chance to work on high-impact projects within a dynamic environment. If you're a proactive, detail-oriented ServiceNow specialist ready to make a difference, we'd love to hear from you!
Apr 23, 2026
Contractor
Senior ServiceNow Engineer (Contract) - Farnborough Our client, a reputable organisation, is hiring for a skilled Senior ServiceNow Engineer to join their team on a contract basis. This is an exciting opportunity to deliver impactful ServiceNow solutions that enhance platform maturity and support critical business initiatives. What you'll be doing: Design and implement ServiceNow solutions, focusing on CSM and ITIL workflows, aligned with project milestones. Lead integrations with enterprise platforms (CRM, ERP, third-party tools) using REST APIs and industry-standard patterns. Develop technical designs, configurations, and build artefacts that are supportable and compliant with internal standards. Configure and optimise workflows, business rules, notifications, UI policies, and forms to streamline IT and business processes. Implement and refine Incident, Problem, and Change Management processes based on ITIL best practices. Contribute to the evolution of the ServiceNow roadmap with expert recommendations and deliver agreed enhancements. Provide knowledge transfer, documentation, and support to internal teams at key project stages. What you'll bring: Extensive hands-on experience with ServiceNow, particularly in CSM and ITIL workflows. Proven ability to deliver ServiceNow integrations via REST APIs. Strong understanding of ServiceNow platform architecture and best practices. Practical skills in JavaScript, ServiceNow scripting, and web technologies (HTML, CSS, AJAX). Ability to translate business needs into pragmatic technical solutions. Certifications: ServiceNow Certified System Administrator (CSA) is essential; additional ServiceNow certifications are desirable. Demonstrated ability to work independently and within agile teams, maintaining high standards of delivery and stakeholder engagement. This role offers a fantastic chance to work on high-impact projects within a dynamic environment. If you're a proactive, detail-oriented ServiceNow specialist ready to make a difference, we'd love to hear from you!
ServiceNow Solution Architect * Experienced Solution Architect * Able to work with functional consultants to define user stories and appropriate approach to configuration/use of platform * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Experienced in key platform components such as CMDB/CSDM, workspace, automation, PA, etc. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Apr 20, 2026
Full time
ServiceNow Solution Architect * Experienced Solution Architect * Able to work with functional consultants to define user stories and appropriate approach to configuration/use of platform * Experienced in ServiceNow IRM module (and certified for Risk & Compliance) * Experienced in key platform components such as CMDB/CSDM, workspace, automation, PA, etc. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Job Details Job Title:ServiceNow ITAM (HAM and SAM) Architect Location:Leeds Duration of Assignment:5 months Special Working Conditions:(travel, weekend, overtime, on call etc.) Role Description As a ServiceNow ITAM Architect, you will play a pivotal role in shaping and delivering enterprise-grade IT Asset Management solution for our UK-based clients click apply for full job details
Apr 20, 2026
Contractor
Job Details Job Title:ServiceNow ITAM (HAM and SAM) Architect Location:Leeds Duration of Assignment:5 months Special Working Conditions:(travel, weekend, overtime, on call etc.) Role Description As a ServiceNow ITAM Architect, you will play a pivotal role in shaping and delivering enterprise-grade IT Asset Management solution for our UK-based clients click apply for full job details
Location: London (Hybrid, 3 days on-site - City of London) Duration: Contract (6-9 months initially with potential for extension) Key Essential Skills: Strong architecture experience - mapping as-is and to-be states, defining transformation pathways, and developing target-state architectures that align with business strategy. Proven experience in Operational Risk and Resilience frameworks within large, regulated financial environments. Deep exposure to Governance, Risk & Compliance (GRC) tools and frameworks - understanding how policies, controls, and data constructs InterconnecT (eg DORA, MiFID II, SOX, ISO22301). Strong knowledge of technology architecture principles and how they intersect with risk and resilience objectives. Proven ability to manage and influence senior stakeholders, gaining alignment across Risk, Compliance, and Technology leadership teams. Experience working across the three lines of defence, partnering with Risk, Compliance, and Architecture Governance functions. Excellent communication skills, capable of articulating complex architectural and risk concepts to both technical and non-technical audiences. Desirable Skills Prior experience in operational resilience, technology risk, or enterprise architecture within financial services. Familiarity with enterprise architecture and control frameworks (TOGAF, SABSA, NIST). Hands-on experience with resilience testing, RCSA, or control design . Exposure to GRC tooling ecosystems such as MetricStream, ServiceNow GRC, or Archer. Background in consulting or transformation programmes , particularly around risk and compliance integration. Understanding of automation, metrics, and control assurance tooling . Overview: We have an exciting opportunity for an experienced Operational Risk & Resilience Architect to join Thebes Group , supporting a major financial institution in defining and delivering its next-generation risk and resilience architecture. This strategic and hands-on role combines architectural strategy, GRC enablement, and stakeholder influence . You'll be responsible for assessing the current ecosystem, designing the target-state architecture, and shaping a pragmatic transformation roadmap that connects technology, controls, and business outcomes. Working across Risk, Compliance, and Technology, you'll ensure that resilience, control effectiveness, and governance are Embedded into every layer of the organisation's operating model. The ideal candidate will demonstrate the credibility, confidence, and influence to bring diverse senior stakeholders together behind a unified architectural vision - turning regulatory and risk requirements into practical, measurable design outcomes that enhance organisational resilience. Role & Responsibilities: Architecture & Target State Design Assess the current ( as-is ) architectural landscape and define a clear, actionable ( to-be ) target state. Map the transformation journey - immediate improvements, medium-term priorities, and long-term strategic objectives. Develop architectural blueprints that align technology solutions with enterprise goals, regulatory expectations, and resilience outcomes. Risk & Resilience Framework Design Design and implement enterprise-level operational resilience frameworks aligned to DORA, PRA SS1/21, ISO22301, and related standards. Define and document risk control architectures , ensuring processes, technologies, and controls align with risk appetite and governance requirements. Develop and maintain control taxonomies , impact tolerance metrics , and resilience testing methodologies . GRC & Control Integration Leverage experience with GRC tools and data models to integrate policies, controls, and standards within enterprise architectures. Connect regulatory compliance , operational risk , and technical controls into a cohesive architecture. Collaborate with Risk and Compliance to ensure consistent control application and traceability. Governance & Oversight Partner with Operational Risk , Compliance , and Architecture Governance teams to ensure consistent application of resilience and control principles. Support RCSA processes , control assessments , and governance reviews . Produce and present risk and resilience dashboards , reports, and architectural artefacts to senior stakeholders. Stakeholder Engagement & Influence Manage upwards - influencing senior stakeholders with clarity, credibility, and confidence. Build alignment across functions through a balanced and collaborative approach to change. Act as a trusted advisor, providing architectural insight that drives business confidence in transformation decisions. Importance of Influence: Beyond technical and architectural capability, the ideal candidate will possess the ability to influence through confidence and credibility - guiding senior stakeholders toward consensus and adoption of the architectural vision. They will not only design the path forward but bring others along with it. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
Oct 08, 2025
Contractor
Location: London (Hybrid, 3 days on-site - City of London) Duration: Contract (6-9 months initially with potential for extension) Key Essential Skills: Strong architecture experience - mapping as-is and to-be states, defining transformation pathways, and developing target-state architectures that align with business strategy. Proven experience in Operational Risk and Resilience frameworks within large, regulated financial environments. Deep exposure to Governance, Risk & Compliance (GRC) tools and frameworks - understanding how policies, controls, and data constructs InterconnecT (eg DORA, MiFID II, SOX, ISO22301). Strong knowledge of technology architecture principles and how they intersect with risk and resilience objectives. Proven ability to manage and influence senior stakeholders, gaining alignment across Risk, Compliance, and Technology leadership teams. Experience working across the three lines of defence, partnering with Risk, Compliance, and Architecture Governance functions. Excellent communication skills, capable of articulating complex architectural and risk concepts to both technical and non-technical audiences. Desirable Skills Prior experience in operational resilience, technology risk, or enterprise architecture within financial services. Familiarity with enterprise architecture and control frameworks (TOGAF, SABSA, NIST). Hands-on experience with resilience testing, RCSA, or control design . Exposure to GRC tooling ecosystems such as MetricStream, ServiceNow GRC, or Archer. Background in consulting or transformation programmes , particularly around risk and compliance integration. Understanding of automation, metrics, and control assurance tooling . Overview: We have an exciting opportunity for an experienced Operational Risk & Resilience Architect to join Thebes Group , supporting a major financial institution in defining and delivering its next-generation risk and resilience architecture. This strategic and hands-on role combines architectural strategy, GRC enablement, and stakeholder influence . You'll be responsible for assessing the current ecosystem, designing the target-state architecture, and shaping a pragmatic transformation roadmap that connects technology, controls, and business outcomes. Working across Risk, Compliance, and Technology, you'll ensure that resilience, control effectiveness, and governance are Embedded into every layer of the organisation's operating model. The ideal candidate will demonstrate the credibility, confidence, and influence to bring diverse senior stakeholders together behind a unified architectural vision - turning regulatory and risk requirements into practical, measurable design outcomes that enhance organisational resilience. Role & Responsibilities: Architecture & Target State Design Assess the current ( as-is ) architectural landscape and define a clear, actionable ( to-be ) target state. Map the transformation journey - immediate improvements, medium-term priorities, and long-term strategic objectives. Develop architectural blueprints that align technology solutions with enterprise goals, regulatory expectations, and resilience outcomes. Risk & Resilience Framework Design Design and implement enterprise-level operational resilience frameworks aligned to DORA, PRA SS1/21, ISO22301, and related standards. Define and document risk control architectures , ensuring processes, technologies, and controls align with risk appetite and governance requirements. Develop and maintain control taxonomies , impact tolerance metrics , and resilience testing methodologies . GRC & Control Integration Leverage experience with GRC tools and data models to integrate policies, controls, and standards within enterprise architectures. Connect regulatory compliance , operational risk , and technical controls into a cohesive architecture. Collaborate with Risk and Compliance to ensure consistent control application and traceability. Governance & Oversight Partner with Operational Risk , Compliance , and Architecture Governance teams to ensure consistent application of resilience and control principles. Support RCSA processes , control assessments , and governance reviews . Produce and present risk and resilience dashboards , reports, and architectural artefacts to senior stakeholders. Stakeholder Engagement & Influence Manage upwards - influencing senior stakeholders with clarity, credibility, and confidence. Build alignment across functions through a balanced and collaborative approach to change. Act as a trusted advisor, providing architectural insight that drives business confidence in transformation decisions. Importance of Influence: Beyond technical and architectural capability, the ideal candidate will possess the ability to influence through confidence and credibility - guiding senior stakeholders toward consensus and adoption of the architectural vision. They will not only design the path forward but bring others along with it. Outline Thebes Group: Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.
Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Oct 08, 2025
Contractor
Role: Solution Designer - Financial Crime Engineering Location: London (Hybrid) Duration: 6-Month Contract Rate: £600 - £650 (Inside IR35) Key Essential Skills: Strong hands-on experience in ServiceNow case management system design (data models, workflows, integrations, user interfaces) Experience with other major case management platforms (Camunda, Pega, Appian) Ability to deliver lower-level technical designs and proposals, with hands-on coding (Python is a plus) Experience designing large-scale, multi-year, complex engineering solutions, ideally in financial crime compliance (sanctions, fraud, AML, KYC, export controls) Advanced communication and stakeholder management skills, able to align technology options with business, operations, and architectural requirements Familiarity with cloud (AWS, Azure) and on-prem platforms, including system integrations to services (CRM, billing, access/document management) Proven capability to work independently across technical and business functions, supporting solution delivery and technical troubleshooting Adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture) Desirable Skills Deep understanding of ServiceNow data concepts (data capture, reporting) Excellent written and verbal communication, complex technical matters for non-technical audiences Familiarity with automation/orchestration strategies for case management Experience supporting code reviews, testing, and release management teams Experience communicating and presenting architecture/designs to governance or technical review forums Hold relevant technical certifications or continuous professional development in engineering, cloud, or security domains Overview: This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the world's leading financial organizations. Role & Responsibilities: Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI) Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial) Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued Evaluate and recommend ServiceNow modules/plugins to enhance functionality Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories) Support code reviews, testing, and release management with best practices guidance Implement automation and orchestration for streamlined case management Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA) Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture Communicate solution design and present to governance forums for review/signoff Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Oct 04, 2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London
Oct 03, 2025
Contractor
Voice solutions architect delivering end-to end project management, design and implementation of enterprise voice solutions including IVR, cloud based contact centers and intelligent call routing. Consulting with all business functions to deliver cost effective, user centric solutions. Skilled in stakeholder engagement, vendor coordination, and translating business requirements into robust technical solutions, whilst adhering to strict regulatory requirements pharmaceutical standards. Migration of contact centers from Legacy platforms to Genesys cloud solutions Disentanglement of Consumer Healthcare voice services to comprising of design, project management and implementation of new solutions for shared services, contact center and corporate voice applications. Integration of Salesforce and ServiceNow CRM solutions with Genesys cloud contact center. Development of Customer Experience Solutions business within the UK, Ireland and Europe for existing and new multi national client accounts. Selling a range of services within the Customer Experience Solutions portfolio including: Contact Centre Access (CCA) - Inbound geographic/non geographic access numbers and management portal. Hosted services: Network Interactive Voice Response (N-IVR), Network Contact Manager (NCM) based on Genesys Voice Portal and Cisco ICM technologies. Cloud services: Flexible Contact Centre (FCC) based on Enghouse and Managed Contact Center (MCC) based on Cisco and Genesys technology platforms. Dedicated/Tailored services: Managed Contact Centre Premium (MCCP) based on Cisco UCCE/UCCX, Avaya ACM/AACC/Elite and Genesys technology platforms. Consistently meeting and exceeding targets year on year Forged business relationships and development through Channel & Partners Pipeline development to ensure future revenue growth and pull through business with qualified opportunities. Delivery of presentations/marketing collateral to raise awareness and updates on Customer Contact Solutions both internally and externally. Hybrid: 2 days/week onsite in London
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
Oct 02, 2025
Contractor
We're hiring a contract UI/UX Architect to join a dynamic, cross-functional product team focused on internal client-facing platforms within a large-scale business environment. You'll collaborate with product managers, engineers, and stakeholders to design smart, scalable solutions that empower global teams. From early discovery to final delivery, you'll lead the design of intuitive experiences that simplify complexity and support a wide range of user needs. This role is an Inside IR35 position and will be hybrid based in London. This position is a greenfield contract opportunity and will be for 12months +. What You'll Do: Turn user stories, use cases, and PoCs into intuitive, high-impact digital experiences Rapidly prototype using both traditional and AI-assisted tools Design UX patterns for internal tools with a focus on performance, accessibility, and scale Use research, analytics, and A/B testing to inform and validate design choices Work closely with engineering to ensure high-fidelity implementation Drive reusability through design systems and pattern libraries Support non-designers across the team with UX guidance and collaborative design input Essential Skills: Strong experience designing enterprise-grade B2B digital products Skilled in UX architecture, user-centred design, and digital workflows Confident using AI-powered tools in design and research processes Solid grasp of accessibility standards (eg WCAG) Comfortable working in agile, Lean UX, or design sprint environments Nice-to-Haves: Familiarity with tools like Figma, Miro, Microsoft 365, or ServiceNow Experience with low-code/no-code platforms Background in consulting, B2B SaaS, or professional services
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
ServiceNow Technical Architect - Contract - Hybrid - London Opportunity: Contract Salary: £650/day inside Hybrid: 3 days per week onsite (Non-negotiable) Office Location: Central London Client Sector: Financial Services About the Role My client, a global trading organisation is looking, is looking for ServiceNow Architect. Key Responsibilities Architect and configure a brand-new ServiceNow platform from the ground up, creating a scalable, enterprise-ready solution aligned with technical standards and business goals. Take full ownership of building pre-production and live environments, ensuring integrations are verified and the platform is production-ready. Establish and lead the Technical Design Authority, defining coding standards, enforcing best practices, and maintaining quality control. Build and mentor an internal ServiceNow team, providing hands-on technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with Information Security and Compliance to embed security controls, audit trails, and regulatory requirements into platform architecture. Monitor platform health, proactively plan upgrades, and manage technical debt to ensure sustained performance. Champion continuous enhancement post-launch, identifying automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations, including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from design through go-live. Understanding of regulatory frameworks and operational resilience, particularly in financial services or regulated sectors. Strong technical leadership with ability to influence stakeholders across IT, Security, and Business functions. To be considered, please ensure you complete your application on the Computappoint website. Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
