Revenues & Benefits Systems Officer needed in Esher, £21.35ph - Reference: OR24623 Full-time 36 hours per week MondayFriday Office-based (review possible part home working after initial month) We are seeking a Benefits professional, Ideally with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role click apply for full job details
Apr 16, 2026
Seasonal
Revenues & Benefits Systems Officer needed in Esher, £21.35ph - Reference: OR24623 Full-time 36 hours per week MondayFriday Office-based (review possible part home working after initial month) We are seeking a Benefits professional, Ideally with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role click apply for full job details
Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Oct 08, 2025
Seasonal
Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
