Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
May 04, 2026
Full time
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up. Employer description: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh. Overview: The 24/7 Global Tech Support Team is responsible for managing all first line service and support tasks for Computershare customers across the globe and ensuring business critical systems remain available at all times. Ensuring that customer experience is paramount at all times, the Service Desk function is responsible for logging all incidents and requests, including categorisation, prioritisation and where possible providing a first contact resolution. As an IT Service Desk Apprentice you will be assigned a mentor who will focus on preparing you for a job as a self-sufficient apprentice analyst through shadowing, training and increasing the your service knowledge. Responsibilities: Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team's continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams across the organisation. Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team. Meet goals and KPIs as set by the line manager. Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements. Desirable skills: Professional and courteous telephone manner. Willingness to work flexible hours / shifts. Strong verbal and written communication skills. Experience of working in a team. Able to learn new technologies and work in a technical environment. Able to follow set processes & procedures and highlight potential improvements. Understanding of Microsoft products. Salary: £21,000 per annum. Working hours: Initially you will start working on an 8 hour shift pattern starting anywhere between 8am - 2pm Monday to Friday. With the Service Desk Analyst role you may move onto a 2pm - 10pm shift. Benefits: £21,000 salary - increasing to £26,000 once completed apprenticeship. Mentoring scheme throughout apprenticeship. Luxury office space based in the centre of Edinburgh. Mental health awareness benefits. Track record of taking on over 50 apprentices within service desk. Future prospects: With Computershare your further career development is vital, with Global Tech Support's Internal development program which provides you with pathways into roles such as Application Support, Software Development, IT Security and many more. This is an excellent opportunity to work for an organisation who invest in talent and will provide full support whilst you work towards your IT Support Professional SCQF Level 8. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
hackajob is collaborating with Gamma to connect them with exceptional professionals for this role. A Bit About Us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma powered services to SMEs through a growing network of channel partners. We move fast with a start up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We are looking for a software engineer that is responsible for developing and maintaining the group products suite of OSS/BSS and UCAAS and CCAAS solutions, including building new features and functionality across the platform and web/desktop interfaces. What will you be doing day to day? Collaborate with product and engineering peers to scope, plan and estimate requirements, ensuring all solutions are well thought through and future proof. Adhere to defined engineering practices and processes. Develop new features and functionality across the platform and applications, whilst maintaining the stability of existing codebase, using TypeScript Node,js and React. Integrate with relevant third party services and tools where required, ensuring best practice integration rules are adhered to and integrations are stable. Develop APIs using best practice standards and conventions. Contribute to Solution Design documents for review before implementation including detail on security considerations, testing required and potential impacts across the stack. Use JavaScript unit and end to end test frameworks to ensure a high level of coverage across the platform and applications. Take an active role in peer code reviews and code deployment via CICD pipelines. What You'll Need Strong experience using, and good working knowledge of TypeScript Extensive experience developing applications using frontend frameworks, such as React, Angular Good knowledge of HTML/CSS (3+ years) Experience using JavaScript unit & e2e test frameworks (eg. Jest, Playwright) Experience deploying code using CICD pipelines. Experience working with and mentoring junior engineers. Development knowledge of public cloud service, ideally AWS Kubernetes (not essential but beneficial) Development knowledge of containerisation and Kubernetes. VoIP/WebRTC experience (Not required but highly beneficial) Experience in implementing logging and monitoring solutions. Experience of working with SQL and non SQL databases. What do we offer you? At Gamma, we believe in work life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.
May 04, 2026
Full time
hackajob is collaborating with Gamma to connect them with exceptional professionals for this role. A Bit About Us At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma powered services to SMEs through a growing network of channel partners. We move fast with a start up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. Who are we looking for? We are looking for a software engineer that is responsible for developing and maintaining the group products suite of OSS/BSS and UCAAS and CCAAS solutions, including building new features and functionality across the platform and web/desktop interfaces. What will you be doing day to day? Collaborate with product and engineering peers to scope, plan and estimate requirements, ensuring all solutions are well thought through and future proof. Adhere to defined engineering practices and processes. Develop new features and functionality across the platform and applications, whilst maintaining the stability of existing codebase, using TypeScript Node,js and React. Integrate with relevant third party services and tools where required, ensuring best practice integration rules are adhered to and integrations are stable. Develop APIs using best practice standards and conventions. Contribute to Solution Design documents for review before implementation including detail on security considerations, testing required and potential impacts across the stack. Use JavaScript unit and end to end test frameworks to ensure a high level of coverage across the platform and applications. Take an active role in peer code reviews and code deployment via CICD pipelines. What You'll Need Strong experience using, and good working knowledge of TypeScript Extensive experience developing applications using frontend frameworks, such as React, Angular Good knowledge of HTML/CSS (3+ years) Experience using JavaScript unit & e2e test frameworks (eg. Jest, Playwright) Experience deploying code using CICD pipelines. Experience working with and mentoring junior engineers. Development knowledge of public cloud service, ideally AWS Kubernetes (not essential but beneficial) Development knowledge of containerisation and Kubernetes. VoIP/WebRTC experience (Not required but highly beneficial) Experience in implementing logging and monitoring solutions. Experience of working with SQL and non SQL databases. What do we offer you? At Gamma, we believe in work life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
May 03, 2026
Full time
Join Appear as our first Customer Success Manager in the UK and be the driving force behind customer outcomes, retention, and growth in a company transforming how the world watches live events. About Appear & the Opportunity Appear is a global leader in live production technology, trusted by the world's leading content creators to deliver the highest-profile live media with integrity and efficiency. With centres of excellence across Oslo, Sweden, Southampton, Singapore and Los Angeles, we combine deep engineering expertise with a passion for innovation. This is a newly created role and a unique opportunity to build something from the ground up. As Customer Success Manager for EMEA, you will be working at the intersection of customer relationships, technical delivery, and commercial growth. You will report directly to the UK Regional GM & SVP EMEA and collaborate closely with support, commercial, and product teams globally. You are joining at an exciting moment: Appear is establishing its Customer Success programme across regions, and your work in the EMEA will directly inform how we scale this globally. Your Responsibilities Customer Lifecycle & Programme Execution Execute the Customer Success programme using defined playbooks, cadences, and workflows Support local teams through all phases of the customer success programme. Ensure a consistent and high-quality customer journey across the EMEA region Feed regional insights back to improve global CS frameworks and tooling Customer Success Delivery Manage a portfolio of customers, driving adoption, value realisation, and long-term retention Establish and maintain regular engagement cadences - QBRs, check ins, and tailored success plans in collaboration with Account owners Monitor customer health proactively and address risks before they escalte Identify expansion opportunities in close collaboration with the Commercial team Support Alignment & Data Quality Ensure correct data and usage in support and customer success tooling Maintain accurate customer data and activity tracking across systems Collaborate with support and customer success teams to ensure smooth case handling and escalation Identify process gaps and contribute improvements to global operations Must-Have Experience Experience driving customer relations and lifecycle in a structured way Comfortable working with CRM, CSM or support systems (e.g. Zendesk, Salesforce) and committed to data quality Strong ability to collaborate across support, sales, and product teams in a matrix environment Commercial mindset - able to identify risks and opportunities within a customer portfolio Nice to Have Background in technical B2B environments (hardware/software products) Exposure to support operations or service delivery functions Experience in a newly established or scaling CS function Experience from working in a matrix organization Familiarity with EMEA/UK market dynamics What Does Success Look Like? In this role, you will be measured on outcomes that matter: high customer engagement across your portfolio, strong retention rates, positive customer satisfaction (CSAT/NPS), and clear visibility of customer health and risks. We also expect you to be a reliable contributor to process improvement - surfacing feedback that helps Appear get better at serving its customers globally. Why Appear? Be part of an industry-leading company trusted by the world's largest broadcasters, sports leagues, and content creators A genuinely new role - you will have real ownership and direct impact on outcomes that matter to the business Close collaboration with global leadership and operations teams across Oslo, UK, and North America A blend of customer-facing work and strategic influence - not just account management, but programme shaping Hybrid working policy and flexible hours to support work-life balance Travel and medical insurance coverage Full salary during parental leave Defined contribution pension plan Vibrant social culture with regular team events, sponsored communities, and informal after-works Practical Information Location: UK (preferably), with some travel across Europe for customer meetings and alignment with HQ Language requirements: Excellent spoken and written English required. Preferably professionally proficient in a second language, e.g. French, German, Spanish Application deadline: We consider applicants on a rolling basis - apply early Education: Bachelor's degree (Business, Engineering or similar) preferred; experience is more important than formal qualifications
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Access to hotel gym facilities A day in the life of As our Night manager you'll be responsible for overseeing the operations of the hotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff. You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety. As an integral part of nighttime operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary teamwork. What do we need from you? Flexibility and adaptability: This role requires flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations. Leadership skills: You'll need to possess strong leadership skills to manage overnight staff, delegate tasks, and ensure the smooth running of hotel operations. Customer service skills: As the main point of contact for our guests during night hours, you'll need excellent customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts. Communication skills: Communication is key and as the night manager in our hotel, you should have excellent communication skills to interact with guests, staff, and management, whether it's in person, over the phone, or through written communication. Knowledge of hotel operations: As the senior manager at the hotel during night hours you need a basic understanding of hotel operations, including front desk procedures, housekeeping, maintenance, and security. You'll also need to be well versed with hotel software systems and financial management processes. Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.
May 03, 2026
Full time
Who are we? Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. What is in it for you? As part of the Aimbridge team, you will have access to industry leading benefits that include Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Access to hotel gym facilities A day in the life of As our Night manager you'll be responsible for overseeing the operations of the hotel during overnight hours. This role involves managing the front desk, monitoring security and safety protocols, responding to guest requests and complaints, and supervising overnight staff. You will play a vital role in ensuring the hotel runs smoothly and efficiently during overnight hours, focusing on guest satisfaction and safety. As an integral part of nighttime operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first-class customer service skills and exemplary teamwork. What do we need from you? Flexibility and adaptability: This role requires flexibility and adaptability to work overnight hours, handle unexpected situations, and adjust to changes in hotel operations. Leadership skills: You'll need to possess strong leadership skills to manage overnight staff, delegate tasks, and ensure the smooth running of hotel operations. Customer service skills: As the main point of contact for our guests during night hours, you'll need excellent customer service skills to provide guests with a satisfactory experience, address complaints, and resolve conflicts. Communication skills: Communication is key and as the night manager in our hotel, you should have excellent communication skills to interact with guests, staff, and management, whether it's in person, over the phone, or through written communication. Knowledge of hotel operations: As the senior manager at the hotel during night hours you need a basic understanding of hotel operations, including front desk procedures, housekeeping, maintenance, and security. You'll also need to be well versed with hotel software systems and financial management processes. Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.
Cleaning Contract Manager Lead with Purpose. Drive Excellence. Join a B Corp that Cares. Are you a leader who believes that exceptional service starts with empowered people? At Workplace , we don t just manage contracts; we build environments where businesses thrive. As a certified B Corp , we re part of a global movement of companies using business as a force for good. We balance profit with purpose, and we re looking for a Cleaning Contract Manager who shares that vision. The Role Reporting to the Senior Contract Manager, you ll be the heartbeat of our service delivery across Leeds and Manchester. This isn't a "sit behind a desk" role. You ll be on the front lines: Leading & Inspiring: Motivating a dynamic team to deliver high-quality standards. Strategic Partnering: Acting as the face of Workplace for our clients, ensuring their needs aren't just met but exceeded. Growth Mindset: Helping us stay at the forefront of the facilities sector through innovation and leadership. Are you the one? You re a high-energy, self-motivated professional who loves the "puzzle" of logistics and the "reward" of a happy client. You re likely based in the Leeds/Manchester corridor and thrive in a role that offers autonomy and variety. FUNCTIONS/RESPONSIBILITIES To take direct responsibility for key client relationships and to manage Clients. Responsible for all budgets, promoting new initiatives that the Company introduces, problem solving, training and development of all staff. To work with the Operations Director to continuously improve our service offering to best in class through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for our team to excel. To help our team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers. As the leading representative for WORKPLACE in The North of Birmingham, to act with the highest ethics and integrity. To treat all colleagues with respect and professionalism, promoting the highest standards in every aspect of the business. People Management Health & Safety Management Budget Management Contract Management Customer Relationship Management Taking overall responsibility and accountability for the prevention of work-related injury and ill health, as well as the provision of safe and healthy workplaces and activities. Ensuring that the OH&S policy and related OH&S objectives are established and are compatible with the strategic direction of the organisation. KEY RESULT INDICATORS Successful candidate will be responsible for all aspects of operations in The North of Birmingham at Intelligent Workplace Solutions Ltd some duties listed below. Overall responsibility for daily operation of all contracts Knowledge of Grievance & Disciplinary Procedures Health & safety TUPE & Knowledge of Employment Law Controlling Budgets payroll, cleaning materials and equipment Check and manage time & attendance system, wage payments within payroll software monthly Check and manage wage % each month in line with budget. Management accounts Minimising terminations Maximising contribution Additional Sales i.e., add on contract work and additional building services, Organic growth Soft services, such as Carpet cleaning, washroom services, waste & other Hard services such as M&E Promote Salesforce, Elog and any new innovations/ ideas. People Management skills to deal with Clients & staff, dealing with help desk cases. Training & Developing of the team. Managing contracts to highest standards Staff recruitment and management Ensuring Staff holidays/absences are covered. Experience of recruiting and managing local staff Client Audits/ Site inspections with & without Managers Quality Service Audits with Clients to ensure delivery of services to all aspects. Knowledge of payroll software, ideally Cleanlink payroll Microsoft 365 Contract reviews prior to contract anniversaries each year. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to details every activity. Specific tasks and objectives will be agreed with the successful candidate on an annual basis. The successful candidate will be required always to perform any other reasonable task, as requested by the Operations Director, to meet the operational needs of the business.
May 03, 2026
Full time
Cleaning Contract Manager Lead with Purpose. Drive Excellence. Join a B Corp that Cares. Are you a leader who believes that exceptional service starts with empowered people? At Workplace , we don t just manage contracts; we build environments where businesses thrive. As a certified B Corp , we re part of a global movement of companies using business as a force for good. We balance profit with purpose, and we re looking for a Cleaning Contract Manager who shares that vision. The Role Reporting to the Senior Contract Manager, you ll be the heartbeat of our service delivery across Leeds and Manchester. This isn't a "sit behind a desk" role. You ll be on the front lines: Leading & Inspiring: Motivating a dynamic team to deliver high-quality standards. Strategic Partnering: Acting as the face of Workplace for our clients, ensuring their needs aren't just met but exceeded. Growth Mindset: Helping us stay at the forefront of the facilities sector through innovation and leadership. Are you the one? You re a high-energy, self-motivated professional who loves the "puzzle" of logistics and the "reward" of a happy client. You re likely based in the Leeds/Manchester corridor and thrive in a role that offers autonomy and variety. FUNCTIONS/RESPONSIBILITIES To take direct responsibility for key client relationships and to manage Clients. Responsible for all budgets, promoting new initiatives that the Company introduces, problem solving, training and development of all staff. To work with the Operations Director to continuously improve our service offering to best in class through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for our team to excel. To help our team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers. As the leading representative for WORKPLACE in The North of Birmingham, to act with the highest ethics and integrity. To treat all colleagues with respect and professionalism, promoting the highest standards in every aspect of the business. People Management Health & Safety Management Budget Management Contract Management Customer Relationship Management Taking overall responsibility and accountability for the prevention of work-related injury and ill health, as well as the provision of safe and healthy workplaces and activities. Ensuring that the OH&S policy and related OH&S objectives are established and are compatible with the strategic direction of the organisation. KEY RESULT INDICATORS Successful candidate will be responsible for all aspects of operations in The North of Birmingham at Intelligent Workplace Solutions Ltd some duties listed below. Overall responsibility for daily operation of all contracts Knowledge of Grievance & Disciplinary Procedures Health & safety TUPE & Knowledge of Employment Law Controlling Budgets payroll, cleaning materials and equipment Check and manage time & attendance system, wage payments within payroll software monthly Check and manage wage % each month in line with budget. Management accounts Minimising terminations Maximising contribution Additional Sales i.e., add on contract work and additional building services, Organic growth Soft services, such as Carpet cleaning, washroom services, waste & other Hard services such as M&E Promote Salesforce, Elog and any new innovations/ ideas. People Management skills to deal with Clients & staff, dealing with help desk cases. Training & Developing of the team. Managing contracts to highest standards Staff recruitment and management Ensuring Staff holidays/absences are covered. Experience of recruiting and managing local staff Client Audits/ Site inspections with & without Managers Quality Service Audits with Clients to ensure delivery of services to all aspects. Knowledge of payroll software, ideally Cleanlink payroll Microsoft 365 Contract reviews prior to contract anniversaries each year. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to details every activity. Specific tasks and objectives will be agreed with the successful candidate on an annual basis. The successful candidate will be required always to perform any other reasonable task, as requested by the Operations Director, to meet the operational needs of the business.
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
May 02, 2026
Full time
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Randstad Construction & Property
Wakefield, Yorkshire
Randstad are working with a leading UK Facilities Management provider who is seeking an experienced Hard Services Manager to join their estates team. This role is focused on delivering high-quality, best-value maintenance services while driving a sustainable approach to estates management and providing technical leadership to a multi-discipline team. Package Competitive rate between 30 - 35 per hour (depending on experience) Working Hours: 9am - 5pm, 40 hours per week Schedule: Monday to Friday Position Type: Temporary with opportunity for permanent Duties Maintains full ownership of Building and Asset Maintenance KPIs to ensure all service levels are met and contract penalties are avoided. Leads a multi-discipline team of maintenance engineers and provides the technical guidance needed to resolve complex plant faults. Manages specialist supply chain partners, including market-testing for best value and ensuring work meets quality and cost standards. Coordinates unplanned work and remedial actions rapidly to ensure zero disruption to core operations. Works with the planning team to optimise the CAFM system and schedule preventative maintenance to reduce long-term asset failure. Supports the development of annual budgets and identifies site efficiencies to directly improve contract margins. Authors Risk Assessments and Method Statements for all site works to ensure staff operate safely in high-risk environments. Acts as the engineering lead for the designated area, ensuring all maintained assets have compliant evidence of completion. Operates safe working practices with due regard to Health and Safety Regulations, COSHH, and legislative requirements. Maintains detailed asset histories, maintenance records, and helpdesk reports to inform necessary follow-up actions. Supports the management of systems and processes in line with quality assurance policies to encourage continual improvement. Qualifications: Relevant trade qualification (Mechanical or Electrical). Proven experience managing a multi-disciplined hard FM team. Strong awareness of statutory requirements and technical compliance. Excellent communication and leadership skills. Proficiency in operating IT systems, specifically CAFM software. Experience in budget management, trend identification, and driving cost-effective practices. Full UK Driving Licence. Interested? Apply today with an updated CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 01, 2026
Seasonal
Randstad are working with a leading UK Facilities Management provider who is seeking an experienced Hard Services Manager to join their estates team. This role is focused on delivering high-quality, best-value maintenance services while driving a sustainable approach to estates management and providing technical leadership to a multi-discipline team. Package Competitive rate between 30 - 35 per hour (depending on experience) Working Hours: 9am - 5pm, 40 hours per week Schedule: Monday to Friday Position Type: Temporary with opportunity for permanent Duties Maintains full ownership of Building and Asset Maintenance KPIs to ensure all service levels are met and contract penalties are avoided. Leads a multi-discipline team of maintenance engineers and provides the technical guidance needed to resolve complex plant faults. Manages specialist supply chain partners, including market-testing for best value and ensuring work meets quality and cost standards. Coordinates unplanned work and remedial actions rapidly to ensure zero disruption to core operations. Works with the planning team to optimise the CAFM system and schedule preventative maintenance to reduce long-term asset failure. Supports the development of annual budgets and identifies site efficiencies to directly improve contract margins. Authors Risk Assessments and Method Statements for all site works to ensure staff operate safely in high-risk environments. Acts as the engineering lead for the designated area, ensuring all maintained assets have compliant evidence of completion. Operates safe working practices with due regard to Health and Safety Regulations, COSHH, and legislative requirements. Maintains detailed asset histories, maintenance records, and helpdesk reports to inform necessary follow-up actions. Supports the management of systems and processes in line with quality assurance policies to encourage continual improvement. Qualifications: Relevant trade qualification (Mechanical or Electrical). Proven experience managing a multi-disciplined hard FM team. Strong awareness of statutory requirements and technical compliance. Excellent communication and leadership skills. Proficiency in operating IT systems, specifically CAFM software. Experience in budget management, trend identification, and driving cost-effective practices. Full UK Driving Licence. Interested? Apply today with an updated CV Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: £28,000- £34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull click apply for full job details
May 01, 2026
Full time
Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: £28,000- £34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull click apply for full job details
Select to give your consent, or choose "Decline" or ignore this notice to continue without accepting non-essential technologies.To learn more, please seeWe're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.# The Opportunity # Duties/Responsibilities: Work cross-functionally across product lines and departments to drive alignment on quality and engineering initiatives, ensuring solutions scale while meeting both immediate and long-term objectives. Act as a senior technical leader within QE, providing guidance, influence, and decision-making support across teams. Own and evolve advanced automation, tooling, and framework strategy, including researching, adopting, and operationalizing AI-driven tooling to improve risk visibility, test effectiveness, and team productivity. Define and lead the mobile quality and automation strategy, partnering with Product and Engineering to ensure high-quality, scalable mobile delivery. Partner closely with Architects and Engineering Team Leads to influence system design early, embedding quality, testability, and reliability into architecture and delivery decisions. Provide hands-on technical leadership through framework design, proofs-of-concept, and critical automation contributions, while ensuring solutions are scalable, maintainable, and reusable across teams. Champion Quality Engineering best practices, continuously improving standards, processes, and ways of working across the organization. Mentor and coach Software Engineers in Test through code reviews, technical guidance, and best practices, raising the team's overall quality and capabilities. Operate autonomously within loosely defined problem spaces, identifying opportunities, setting direction, and driving initiatives with minimal oversight beyond high-level alignment. Serve as a multiplier by unblocking teams, simplifying technical decisions, and enabling consistent quality outcomes across multiple product areas. Participate in roadmap discussions with Quality and Engineering leadership, ensuring quality considerations are embedded into planning and execution. Travel may be required to support teams, planning, and strategic initiatives.# Required Skills/Abilities: Demonstrated experience working in fast-paced, iterative development environments with short feedback cycles. Strong background designing, developing, and maintaining automation frameworks and test strategies for web and mobile applications, including UI, API, contract, accessibility, and performance testing. Hands-on experience architecting and optimizing CI/CD workflows using GitHub Actions, including reusable workflows and environment-based deployments to enable fast, reliable, and scalable delivery. Proven ability to influence without authority, driving alignment and technical decisions across multiple teams and stakeholders, and leading initiatives through end-to-end execution. Excellent verbal and written communication and collaboration skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences. Strong analytical and problem-solving skills, with a proactive approach to identifying and mitigating quality risks. Ability to prioritize work effectively and delegate when appropriate to ensure timely delivery and team efficiency. Experience coaching and mentoring engineers, fostering technical growth and a culture of ownership and excellence. Willingness to travel as needed to support teams and strategic initiatives. Demonstrated alignment with UserTesting's values through day-to-day work and collaboration.# Education and Experience: Strong programming experience in one or more languages such as Ruby/Rails, JavaScript/Typescript, Go, or Python. High level of proficiency with modern automation tools and frameworks, such as Playwright , Cypress, Appium , Pactflow, and API testing tools. Deep understanding of software quality principles, automation practices, and testing methodologies. 10+ years of relevant experience, including 7+ years of hands-on technical automation and framework development. Experience working at all stages in the software development life cycle. Experience working in an Agile environment with distributed remote teams.# Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.# Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.UserTesting is looking for a Staff Software Engineer in Test based in Edinburgh, Scotland, to provide technical leadership across Quality Engineering. This role reports to the Senior Manager - Software Engineering in Test and acts as a trusted technical partner-collaborating closely on strategy, representing QE in technical forums when needed, and serving as a technical lead who amplifies impact across teams. Software Engineers in Test at UserTesting are integral partners to Engineering. Quality is a shared responsibility, and this role plays a key part in enabling teams to deliver reliable, scalable, and high-quality SaaS products.
May 01, 2026
Full time
Select to give your consent, or choose "Decline" or ignore this notice to continue without accepting non-essential technologies.To learn more, please seeWe're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.Let's build experiences people love-together.# The Opportunity # Duties/Responsibilities: Work cross-functionally across product lines and departments to drive alignment on quality and engineering initiatives, ensuring solutions scale while meeting both immediate and long-term objectives. Act as a senior technical leader within QE, providing guidance, influence, and decision-making support across teams. Own and evolve advanced automation, tooling, and framework strategy, including researching, adopting, and operationalizing AI-driven tooling to improve risk visibility, test effectiveness, and team productivity. Define and lead the mobile quality and automation strategy, partnering with Product and Engineering to ensure high-quality, scalable mobile delivery. Partner closely with Architects and Engineering Team Leads to influence system design early, embedding quality, testability, and reliability into architecture and delivery decisions. Provide hands-on technical leadership through framework design, proofs-of-concept, and critical automation contributions, while ensuring solutions are scalable, maintainable, and reusable across teams. Champion Quality Engineering best practices, continuously improving standards, processes, and ways of working across the organization. Mentor and coach Software Engineers in Test through code reviews, technical guidance, and best practices, raising the team's overall quality and capabilities. Operate autonomously within loosely defined problem spaces, identifying opportunities, setting direction, and driving initiatives with minimal oversight beyond high-level alignment. Serve as a multiplier by unblocking teams, simplifying technical decisions, and enabling consistent quality outcomes across multiple product areas. Participate in roadmap discussions with Quality and Engineering leadership, ensuring quality considerations are embedded into planning and execution. Travel may be required to support teams, planning, and strategic initiatives.# Required Skills/Abilities: Demonstrated experience working in fast-paced, iterative development environments with short feedback cycles. Strong background designing, developing, and maintaining automation frameworks and test strategies for web and mobile applications, including UI, API, contract, accessibility, and performance testing. Hands-on experience architecting and optimizing CI/CD workflows using GitHub Actions, including reusable workflows and environment-based deployments to enable fast, reliable, and scalable delivery. Proven ability to influence without authority, driving alignment and technical decisions across multiple teams and stakeholders, and leading initiatives through end-to-end execution. Excellent verbal and written communication and collaboration skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences. Strong analytical and problem-solving skills, with a proactive approach to identifying and mitigating quality risks. Ability to prioritize work effectively and delegate when appropriate to ensure timely delivery and team efficiency. Experience coaching and mentoring engineers, fostering technical growth and a culture of ownership and excellence. Willingness to travel as needed to support teams and strategic initiatives. Demonstrated alignment with UserTesting's values through day-to-day work and collaboration.# Education and Experience: Strong programming experience in one or more languages such as Ruby/Rails, JavaScript/Typescript, Go, or Python. High level of proficiency with modern automation tools and frameworks, such as Playwright , Cypress, Appium , Pactflow, and API testing tools. Deep understanding of software quality principles, automation practices, and testing methodologies. 10+ years of relevant experience, including 7+ years of hands-on technical automation and framework development. Experience working at all stages in the software development life cycle. Experience working in an Agile environment with distributed remote teams.# Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.# Other duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.UserTesting is looking for a Staff Software Engineer in Test based in Edinburgh, Scotland, to provide technical leadership across Quality Engineering. This role reports to the Senior Manager - Software Engineering in Test and acts as a trusted technical partner-collaborating closely on strategy, representing QE in technical forums when needed, and serving as a technical lead who amplifies impact across teams. Software Engineers in Test at UserTesting are integral partners to Engineering. Quality is a shared responsibility, and this role plays a key part in enabling teams to deliver reliable, scalable, and high-quality SaaS products.
Michael Dyson Associates Ltd
Huddersfield, Yorkshire
Up to £50,000 salary including car allowance (depending on experience) plus excellent benefits "Our staff are our most valuable asset" About us Michael Dyson Associates Ltd, is an established, successful, and prominent multi-disciplinary construction consultancy providing a comprehensive range of professional services to the social housing sector. Established in 1980 we have four decades of wide-ranging experience working with clients throughout the UK. The Role Based at our modern Head Office in Huddersfield, this is a fantastic opportunity to join our Architectural Design Team made up of Architects, Technologists and Technicians of varying experience from university graduates to more seasoned & fully qualified professionals. Working in a fast-paced, dynamic Design Team, that work on multiple projects at any one time. The projects vary in size and scale, and range between large scale new build residential developments to complex recladding schemes of high-rise tower blocks and fire safety works under the new Building Safety Act. A varied role including: Producing technical design drawings for RIBA Work Stage 2 to 6 on both new build and refurbishment residential schemes Production of 3D Revit models and 2D AutoCad details for use from concept design to construction issue information Running numerous jobs simultaneously, producing working drawings/specifications and checking/amending similar work drafted by others Production of planning, building control and construction issue drawings Attending client meetings Attending site and liaising with contractors, providing technical advice when required Leading a design team and liaising with other design professionals Ideal Candidate: Residential/Housing experience Experience of high-rise/refurbishments Experience of retrofit projects desirable Experience with Design & Build Contracts Knowledge and experience in AutoCad Knowledge and experience in Revit desirable Proven experience in a Design Office A strong technical ability in all forms of construction Experience in Building and Planning regulations/procedures Good interpersonal, communication and written articulation skills A team player with the determination to drive projects forward Personal presence and well-developed leadership skills to support and assist more junior members of the team Architectural Technologist precise requirements : A track record of leading Architecture Projects with at least 3-5 years of experience. Brilliant client relationship skills MCIAT registered or highly experienced ACIAT ready to progress in the next 3 months. Strong design, visualisation, and graphics skills. Strong written, verbal, and graphical presentation skills. Broad range of technical knowledge. Proficiency in common software packages (e.g. Autodesk, Adobe, Office) is desirable. Ability to use Autodesk Revit to a reasonable standard is desirable, but transferable skills from other 3D drawing packages are also considered relevant. Project management including: Understanding the agreed fee and scope of services. Building and maintaining brilliant relationships with the client Plan resource needs against project programme and deliverables. Ensure Practice QA procedures are followed, including key deliverables at each Stage. Ensure project issues are dealt with in a timely manner, to the client's satisfaction. Manage the progress of any required statutory approvals, including Planning and Building Regulation requirements. Maintain regular communication with Team Leaders and Project Director to provide updates on project progress and fee expenditure. Technical delivery including: Preparation of drawings, schedules and specifications Production of presentation material, including graphics, documents, visuals and models Provide competent design solutions to problems Adhere to agreed practice procedures, templates, Quality Assurance and technical standards Deal with client queries and escalate when required. Be prepared to research aspects of building design, legislation, and codes of practice. Apply sound knowledge of building design, legislation, and codes of practice when relevant to a project. Liaise with clients and provide informed architectural advice. We would be open to applications from those at an intermediate level (at least 5 years' experience) looking for their next career step. We actively encourage and support, both financially & professionally, continued professional development, priding ourselves on fully supporting our employees in achieving their career goals and ambitions. Why join us? Be part of a modern, growing, forward-thinking consultancy Up to 30 days annual leave plus bank holidays Hybrid working environment 9-day fortnight rota option for flexible work/life balance opportunities Bonus schemes 3-5% Contributory pension scheme & four times salary life assurance Regular performance and salary reviews to ensure our people progress in their careers Payment of Professional Institute training/examination fees/ subscription fees Excellent fully funded training programme with regular in-house CPD events to support career development Fun social & team building events organised & paid for by the company Michael Dyson Associates Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. How to apply: Apply via our website to upload a CV & covering letter along with details of your current and anticipated remuneration package. NO AGENCIES PLEASE
May 01, 2026
Full time
Up to £50,000 salary including car allowance (depending on experience) plus excellent benefits "Our staff are our most valuable asset" About us Michael Dyson Associates Ltd, is an established, successful, and prominent multi-disciplinary construction consultancy providing a comprehensive range of professional services to the social housing sector. Established in 1980 we have four decades of wide-ranging experience working with clients throughout the UK. The Role Based at our modern Head Office in Huddersfield, this is a fantastic opportunity to join our Architectural Design Team made up of Architects, Technologists and Technicians of varying experience from university graduates to more seasoned & fully qualified professionals. Working in a fast-paced, dynamic Design Team, that work on multiple projects at any one time. The projects vary in size and scale, and range between large scale new build residential developments to complex recladding schemes of high-rise tower blocks and fire safety works under the new Building Safety Act. A varied role including: Producing technical design drawings for RIBA Work Stage 2 to 6 on both new build and refurbishment residential schemes Production of 3D Revit models and 2D AutoCad details for use from concept design to construction issue information Running numerous jobs simultaneously, producing working drawings/specifications and checking/amending similar work drafted by others Production of planning, building control and construction issue drawings Attending client meetings Attending site and liaising with contractors, providing technical advice when required Leading a design team and liaising with other design professionals Ideal Candidate: Residential/Housing experience Experience of high-rise/refurbishments Experience of retrofit projects desirable Experience with Design & Build Contracts Knowledge and experience in AutoCad Knowledge and experience in Revit desirable Proven experience in a Design Office A strong technical ability in all forms of construction Experience in Building and Planning regulations/procedures Good interpersonal, communication and written articulation skills A team player with the determination to drive projects forward Personal presence and well-developed leadership skills to support and assist more junior members of the team Architectural Technologist precise requirements : A track record of leading Architecture Projects with at least 3-5 years of experience. Brilliant client relationship skills MCIAT registered or highly experienced ACIAT ready to progress in the next 3 months. Strong design, visualisation, and graphics skills. Strong written, verbal, and graphical presentation skills. Broad range of technical knowledge. Proficiency in common software packages (e.g. Autodesk, Adobe, Office) is desirable. Ability to use Autodesk Revit to a reasonable standard is desirable, but transferable skills from other 3D drawing packages are also considered relevant. Project management including: Understanding the agreed fee and scope of services. Building and maintaining brilliant relationships with the client Plan resource needs against project programme and deliverables. Ensure Practice QA procedures are followed, including key deliverables at each Stage. Ensure project issues are dealt with in a timely manner, to the client's satisfaction. Manage the progress of any required statutory approvals, including Planning and Building Regulation requirements. Maintain regular communication with Team Leaders and Project Director to provide updates on project progress and fee expenditure. Technical delivery including: Preparation of drawings, schedules and specifications Production of presentation material, including graphics, documents, visuals and models Provide competent design solutions to problems Adhere to agreed practice procedures, templates, Quality Assurance and technical standards Deal with client queries and escalate when required. Be prepared to research aspects of building design, legislation, and codes of practice. Apply sound knowledge of building design, legislation, and codes of practice when relevant to a project. Liaise with clients and provide informed architectural advice. We would be open to applications from those at an intermediate level (at least 5 years' experience) looking for their next career step. We actively encourage and support, both financially & professionally, continued professional development, priding ourselves on fully supporting our employees in achieving their career goals and ambitions. Why join us? Be part of a modern, growing, forward-thinking consultancy Up to 30 days annual leave plus bank holidays Hybrid working environment 9-day fortnight rota option for flexible work/life balance opportunities Bonus schemes 3-5% Contributory pension scheme & four times salary life assurance Regular performance and salary reviews to ensure our people progress in their careers Payment of Professional Institute training/examination fees/ subscription fees Excellent fully funded training programme with regular in-house CPD events to support career development Fun social & team building events organised & paid for by the company Michael Dyson Associates Ltd is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. How to apply: Apply via our website to upload a CV & covering letter along with details of your current and anticipated remuneration package. NO AGENCIES PLEASE
Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer facing programme managers. We are looking for mission driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role Helsing's legal function is not a back office service desk - it is a strategic partner to the business, embedded in the decisions that shape how we grow, compete and deliver for our government customers. As Legal Counsel based in London, you will be a legal adviser to Helsing's UK and European teams, reporting to the UK lead counsel and Group General Counsel. You will operate at the intersection of defence procurement, AI regulation, export controls and commercial contracting - providing counsel that directly enables Helsing to secure and deliver on some of the most consequential technology programmes in European defence. This is a role for someone who combines sharp legal judgement with commercial pragmatism, who can work at fast pace and who wants their work to have a tangible effect on the protection of democratic societies. The day to day Advise Helsing's UK and European teams on strategic and tactical legal matters across the artificial intelligence and defence domains, ensuring legal insight is integrated into business decisions from the outset Structure, draft, negotiate and close contractual agreements and software licensing arrangements with UK and European government customers and defence industry partners Provide specialist guidance on UK/EU defence procurement regulations, including single source contract regulations, shaping Helsing's approach to public sector contracting Advise on export control compliance, intellectual property rights, data privacy and conflicts of interest under UK law, building scalable processes as the business grows Support product development teams with legal analysis on emerging regulatory requirements, helping Helsing bring AI capabilities to market responsibly and at pace Deliver corporate and regulatory support to Helsing's entities, including governance, filings and compliance obligations Collaborate with legal colleagues across Helsing's European offices to ensure consistency and share best practice on cross jurisdictional matters You should apply if you Are qualified to practise law in England and Wales, with meaningful post qualification experience gained in private practice, in house or government legal roles Have demonstrated expertise in UK public procurement law, ideally including single source contract regulations and defence sector contracting Have drafted, negotiated and closed complex commercial agreements - particularly technology licensing or software contracts - with government or regulated sector counterparties Can translate legal complexity into clear, actionable advice for senior stakeholders and cross functional teams Bring a working knowledge of export controls, IP and data privacy as they apply to technology companies operating in the defence sector Share Helsing's conviction that democratic values are worth protecting and want your legal career to contribute to that mission Nice to Have Experience advising on AI regulation, responsible AI frameworks or dual use technology governance Familiarity with security clearance processes and working within classified environments Exposure to cross border defence collaboration or multinational programme structures Experience operating within a high growth technology company or start up environment Languages: French, Spanish or German Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitudes improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and stock options (ESOP) Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regularly company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers. Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work These are the core benefits across all locations, there may be additional benefits in certain locations. Helsing's Candidate Privacy and Confidentiality Regime can be found here. Note: We operate in an industry where women, as well as other minority groups, are systematically under represented. We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
Apr 30, 2026
Full time
Helsing is a defence AI company. Our mission is to protect our democracies. We aim to achieve technological leadership, so that open societies can continue to make sovereign decisions and control their ethical standards. As democracies, we believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI. We take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer facing programme managers. We are looking for mission driven people to join our European teams - and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications. The role Helsing's legal function is not a back office service desk - it is a strategic partner to the business, embedded in the decisions that shape how we grow, compete and deliver for our government customers. As Legal Counsel based in London, you will be a legal adviser to Helsing's UK and European teams, reporting to the UK lead counsel and Group General Counsel. You will operate at the intersection of defence procurement, AI regulation, export controls and commercial contracting - providing counsel that directly enables Helsing to secure and deliver on some of the most consequential technology programmes in European defence. This is a role for someone who combines sharp legal judgement with commercial pragmatism, who can work at fast pace and who wants their work to have a tangible effect on the protection of democratic societies. The day to day Advise Helsing's UK and European teams on strategic and tactical legal matters across the artificial intelligence and defence domains, ensuring legal insight is integrated into business decisions from the outset Structure, draft, negotiate and close contractual agreements and software licensing arrangements with UK and European government customers and defence industry partners Provide specialist guidance on UK/EU defence procurement regulations, including single source contract regulations, shaping Helsing's approach to public sector contracting Advise on export control compliance, intellectual property rights, data privacy and conflicts of interest under UK law, building scalable processes as the business grows Support product development teams with legal analysis on emerging regulatory requirements, helping Helsing bring AI capabilities to market responsibly and at pace Deliver corporate and regulatory support to Helsing's entities, including governance, filings and compliance obligations Collaborate with legal colleagues across Helsing's European offices to ensure consistency and share best practice on cross jurisdictional matters You should apply if you Are qualified to practise law in England and Wales, with meaningful post qualification experience gained in private practice, in house or government legal roles Have demonstrated expertise in UK public procurement law, ideally including single source contract regulations and defence sector contracting Have drafted, negotiated and closed complex commercial agreements - particularly technology licensing or software contracts - with government or regulated sector counterparties Can translate legal complexity into clear, actionable advice for senior stakeholders and cross functional teams Bring a working knowledge of export controls, IP and data privacy as they apply to technology companies operating in the defence sector Share Helsing's conviction that democratic values are worth protecting and want your legal career to contribute to that mission Nice to Have Experience advising on AI regulation, responsible AI frameworks or dual use technology governance Familiarity with security clearance processes and working within classified environments Exposure to cross border defence collaboration or multinational programme structures Experience operating within a high growth technology company or start up environment Languages: French, Spanish or German Join Helsing and work with world leading experts in their fields Helsing's work is important. You'll be directly contributing to the protection of democratic countries while balancing both ethical and geopolitical concerns. The work is unique. We operate in a domain that has highly unusual technical requirements and constraints, and where robustness, safety, and ethical considerations are vital. You will face unique Engineering and AI challenges that make a meaningful impact in the world. Our work frequently takes us right up to the state of the art in technical innovation, be it reinforcement learning, distributed systems, generative AI, or deployment infrastructure. The defence industry is entering the most exciting phase of the technological development curve. Advances in our field of world are not incremental: Helsing is part of, and often leading, historic leaps forward. In our domain, success is a matter of order of magnitudes improvements and novel capabilities. This means we take bets, aim high, and focus on big opportunities. Despite being a relatively young company, Helsing has already been selected for multiple significant government contracts. We actively encourage healthy, proactive, and diverse debate internally about what we do and how we choose to do it. Teams and individual engineers are trusted (and encouraged) to practise responsible autonomy and critical thinking, and to focus on outcomes, not conformity. At Helsing you will have a say in how we (and you!) work, the opportunity to engage on what does and doesn't work, and to take ownership of aspects of our culture that you care deeply about. What we offer Competitive salary and stock options (ESOP) Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regularly company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers. Family support: 5 days of paid family emergency leave, 100% remote work option during pregnancy and phased return to work These are the core benefits across all locations, there may be additional benefits in certain locations. Helsing's Candidate Privacy and Confidentiality Regime can be found here. Note: We operate in an industry where women, as well as other minority groups, are systematically under represented. We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points. Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.
Graduate Architectural Technologist West Yorkshire Full time £28,000 - £33,000 Are you looking for an opportunity to work on a variety of projects, from designing sports facilities to creating world-class competition venues across all sporting sectors? This may be the role for you! As a Graduate Sports Design Technician, you will work closely with a team of experienced designers and project leads to deliver high-quality, innovative design solutions that meet clients' needs. You will be responsible for conceptualising and developing design ideas, creating detailed drawing packages and visuals. The ideal candidate will have a degree in architecture, engineering, or a related field; however, candidates with experience in design and sports facility projects are also encouraged to apply. You should bring strong technical and creative design skills, along with proven proficiency in industry-standard software. Excellent communication and collaboration abilities are essential, as is the ability to contribute effectively within a multidisciplinary team environment. Key responsibilities: Designing and developing sports facilities at all levels Creating detailed drawing packages, plans, sections, and visuals. Coordinating with expert colleagues to meet client and design requirements. Supporting BIM workflows, including file coordination and model sharing through Autodesk Construction Cloud (ACC). Delivering accurate design outputs to agreed deadlines. Staying informed on industry trends and best practices in sports facility design. Role requirements: Bachelor's degree in architecture, civil engineering, or a related field Experience using AutoCAD Civil 3D, Revit, and Autodesk Construction Cloud (ACC) Effective time management, with the ability to handle multiple projects simultaneously. Passion for sports and an interest in designing facilities Desirable (but not essential) Experience with Adobe Creative Suite, SketchUp and 3DS Max. What can this role offer you? Committed to the growth and development of their team, this business offers clear progression opportunities into more senior design, coordination, or project leadership roles as experience and capability grow. You will be supported with training, mentorship, and the chance to work on increasingly complex and high-profile projects. A comprehensive benefits package including company events, pension, cycle to work scheme, enhanced maternity and paternity leave, financial planning services, free and on-site parking, a health and wellbeing programme, life insurance, and sick pay.
Apr 30, 2026
Full time
Graduate Architectural Technologist West Yorkshire Full time £28,000 - £33,000 Are you looking for an opportunity to work on a variety of projects, from designing sports facilities to creating world-class competition venues across all sporting sectors? This may be the role for you! As a Graduate Sports Design Technician, you will work closely with a team of experienced designers and project leads to deliver high-quality, innovative design solutions that meet clients' needs. You will be responsible for conceptualising and developing design ideas, creating detailed drawing packages and visuals. The ideal candidate will have a degree in architecture, engineering, or a related field; however, candidates with experience in design and sports facility projects are also encouraged to apply. You should bring strong technical and creative design skills, along with proven proficiency in industry-standard software. Excellent communication and collaboration abilities are essential, as is the ability to contribute effectively within a multidisciplinary team environment. Key responsibilities: Designing and developing sports facilities at all levels Creating detailed drawing packages, plans, sections, and visuals. Coordinating with expert colleagues to meet client and design requirements. Supporting BIM workflows, including file coordination and model sharing through Autodesk Construction Cloud (ACC). Delivering accurate design outputs to agreed deadlines. Staying informed on industry trends and best practices in sports facility design. Role requirements: Bachelor's degree in architecture, civil engineering, or a related field Experience using AutoCAD Civil 3D, Revit, and Autodesk Construction Cloud (ACC) Effective time management, with the ability to handle multiple projects simultaneously. Passion for sports and an interest in designing facilities Desirable (but not essential) Experience with Adobe Creative Suite, SketchUp and 3DS Max. What can this role offer you? Committed to the growth and development of their team, this business offers clear progression opportunities into more senior design, coordination, or project leadership roles as experience and capability grow. You will be supported with training, mentorship, and the chance to work on increasingly complex and high-profile projects. A comprehensive benefits package including company events, pension, cycle to work scheme, enhanced maternity and paternity leave, financial planning services, free and on-site parking, a health and wellbeing programme, life insurance, and sick pay.
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. We're seeking an experienced and versatile Senior Software Engineer - Sensors join our Edge Team. This is a rare opportunity to help define and deliver our cutting-edge Maritime Surveillance and Fisheries Monitoring solutions, working at the intersection of hardware, software, and advanced sensor technologies. About the role of Senior Software Engineer - Sensors - (not exhaustive): In the Edge Team, you'll work on the "sensors at the fringe" fixed and mobile surveillance equipment such as radars, cameras, RDF, AIS, and other specialist maritime sensors. Your mission as a Senior Software Engineer - Sensors will be to integrate, calibrate, and optimise these systems in non-production environments, building the software that makes their outputs usable for downstream systems and training our Delivery Team for field deployment. The role spans multi-domain sensor fusion, AI-assisted analysis, anomaly detection, augmented reality, autonomous sentry operation, and evidence collection. You'll work closely with colleagues across software, hardware, data science, and infrastructure to bring innovative, high-performance edge solutions to life. What You'll Be Doing - Senior Software Engineer - Sensors Design, develop, and maintain edge-sensor solutions focusing on performance, reliability, and scalability. Build test infrastructure to capture and analyse quality and performance metrics Work across the stack - UI, backend, robotics, device integrations, networking - learning new technologies as needed Collaborate with cross-functional teams to plan, build, and test complex functionality Diagnose and resolve technical issues through root cause analysis Automate SDLC processes to improve efficiency and reduce manual effort Produce and maintain technical documentation Mentor peers, contribute to code reviews, and promote collaborative working practices What You'll Bring - Senior Software Engineer - Sensors Strong engineering mindset with experience in one or more of: Microsoft .Net, GoLang, Python, C++, Rust. Broad exposure to remote sensing disciplines, including: Mathematics, physics, and geospatial mapping Working with sensor hardware and electronics Networking principles, protocols, and services Application development across embedded, desktop, and web platforms Video and radar signal processing (e.g., OpenCV) AI-based, hardware-accelerated image processing (e.g., YOLO) Familiarity with Enterprise Systems architecture Experience with version control systems (Git) and SDLC automation tools Excellent problem-solving, debugging, and collaboration skills Why Join Us? Work on mission-critical maritime surveillance systems used worldwide Be part of an ambitious, innovative, and supportive team making a direct impact on global maritime safety and sustainability Enjoy flexible hybrid working Competitive salary and benefits, including: Matched pension contributions up to 5% Private health care Development and training programmes SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
Apr 30, 2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. We're seeking an experienced and versatile Senior Software Engineer - Sensors join our Edge Team. This is a rare opportunity to help define and deliver our cutting-edge Maritime Surveillance and Fisheries Monitoring solutions, working at the intersection of hardware, software, and advanced sensor technologies. About the role of Senior Software Engineer - Sensors - (not exhaustive): In the Edge Team, you'll work on the "sensors at the fringe" fixed and mobile surveillance equipment such as radars, cameras, RDF, AIS, and other specialist maritime sensors. Your mission as a Senior Software Engineer - Sensors will be to integrate, calibrate, and optimise these systems in non-production environments, building the software that makes their outputs usable for downstream systems and training our Delivery Team for field deployment. The role spans multi-domain sensor fusion, AI-assisted analysis, anomaly detection, augmented reality, autonomous sentry operation, and evidence collection. You'll work closely with colleagues across software, hardware, data science, and infrastructure to bring innovative, high-performance edge solutions to life. What You'll Be Doing - Senior Software Engineer - Sensors Design, develop, and maintain edge-sensor solutions focusing on performance, reliability, and scalability. Build test infrastructure to capture and analyse quality and performance metrics Work across the stack - UI, backend, robotics, device integrations, networking - learning new technologies as needed Collaborate with cross-functional teams to plan, build, and test complex functionality Diagnose and resolve technical issues through root cause analysis Automate SDLC processes to improve efficiency and reduce manual effort Produce and maintain technical documentation Mentor peers, contribute to code reviews, and promote collaborative working practices What You'll Bring - Senior Software Engineer - Sensors Strong engineering mindset with experience in one or more of: Microsoft .Net, GoLang, Python, C++, Rust. Broad exposure to remote sensing disciplines, including: Mathematics, physics, and geospatial mapping Working with sensor hardware and electronics Networking principles, protocols, and services Application development across embedded, desktop, and web platforms Video and radar signal processing (e.g., OpenCV) AI-based, hardware-accelerated image processing (e.g., YOLO) Familiarity with Enterprise Systems architecture Experience with version control systems (Git) and SDLC automation tools Excellent problem-solving, debugging, and collaboration skills Why Join Us? Work on mission-critical maritime surveillance systems used worldwide Be part of an ambitious, innovative, and supportive team making a direct impact on global maritime safety and sustainability Enjoy flexible hybrid working Competitive salary and benefits, including: Matched pension contributions up to 5% Private health care Development and training programmes SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
Network & Wireless Support Engineer Central London (Hybrid / Field-Based) Salary: circa 50,000 plus benefits A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK. Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly. The Role We're looking for an experienced Network & Wireless Support Engineer to visit my clients London-based customers. This is a field-focused role, where you'll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office. You'll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service. Key Responsibilities Support & Incident Management Take ownership of on-site fault tickets from diagnosis through to resolution Work closely with escalation teams when required Deliver a high-quality, customer-focused support experience Project Delivery Carry out on-site installations alongside project leads Perform testing, validation, and quality assurance Ensure smooth deployment of network and wireless solutions Wireless Technical Leadership Act as a senior point of expertise for wireless technologies Support and mentor other engineers Contribute to improving wireless support standards and practices Team Collaboration Support helpdesk tickets when not on-site Assist with planning future installations and site visits Essential Skills & Experience Proven experience supporting commercial network and wireless infrastructure Strong customer-facing experience, including on-site support Ability to work independently and take ownership of issues Technical Skills Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls) Experience with managed wireless solutions and deployments Wireless expertise including: Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner on (phone number removed) or email (url removed) for consideration Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 29, 2026
Full time
Network & Wireless Support Engineer Central London (Hybrid / Field-Based) Salary: circa 50,000 plus benefits A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK. Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly. The Role We're looking for an experienced Network & Wireless Support Engineer to visit my clients London-based customers. This is a field-focused role, where you'll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office. You'll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service. Key Responsibilities Support & Incident Management Take ownership of on-site fault tickets from diagnosis through to resolution Work closely with escalation teams when required Deliver a high-quality, customer-focused support experience Project Delivery Carry out on-site installations alongside project leads Perform testing, validation, and quality assurance Ensure smooth deployment of network and wireless solutions Wireless Technical Leadership Act as a senior point of expertise for wireless technologies Support and mentor other engineers Contribute to improving wireless support standards and practices Team Collaboration Support helpdesk tickets when not on-site Assist with planning future installations and site visits Essential Skills & Experience Proven experience supporting commercial network and wireless infrastructure Strong customer-facing experience, including on-site support Ability to work independently and take ownership of issues Technical Skills Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls) Experience with managed wireless solutions and deployments Wireless expertise including: Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner on (phone number removed) or email (url removed) for consideration Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Morgan McKinley (South West)
Bletchley, Buckinghamshire
Are you a technical heavyweight with a natural flair for leadership? We are looking for a proactive IT Infrastructure Engineer / Team Leader to take the reins of a growing technical department in Milton Keynes. This is a pivotal role where you will balance hands-on technical architecture with the strategic management of a talented support team. Reporting directly to the Finance Director, you will be the driving force behind the resilience, security, and innovation of the entire digital estate. The Opportunity You won't just be maintaining the status quo; you will be the architect of growth. Your remit covers everything from high-level network design to mentoring your direct reports. Whether you are managing 2 or 4 team members-with the potential to oversee software specialists in the future-you will define the roadmaps that keep this organization at the cutting edge. Key Responsibilities Strategic Leadership: Recruit, mentor, and inspire a team of IT professionals, ensuring the service desk and infrastructure functions are high-performing and motivated. Infrastructure Evolution: Design and deploy robust server, cloud, and network solutions (LAN/WAN/WiFi) to boost system performance and scalability. Security & Compliance: Act as the guardian of the estate, maintaining rigorous controls aligned with ISO27001, Cyber Essentials, and GDPR. Operational Excellence: Oversee lifecycle management for hardware and software, automate repetitive tasks, and ensure disaster recovery protocols are bulletproof. Escalation Lead: Serve as the final point of call for complex technical issues, performing deep-dive root cause analysis to prevent recurrence. What You'll Bring Experience: At least 3 years in a leadership or senior infrastructure role within a mid-to-large scale environment. Technical Depth: Extensive knowledge of Windows Server, Active Directory, Hyper-V, and Linux. Networking & Storage: Proficiency with Aruba networking, firewalls, and Dell EMC storage (or similar enterprise-grade tech). Cloud & Service: Strong experience with Microsoft 365/Hybrid cloud and a solid understanding of ITIL frameworks. Mindset: A logical, methodical problem-solver who thrives in fast-paced, evolving environments. Package & Hours Salary: 65,000 - 70,000 (dependent on team size and experience). Location: Milton Keynes. Standard Hours: Mon-Thu (08:00 - 17:00) and an early finish on Fridays (16:00). Flexibility: Occasional out-of-hours work will be required for planned maintenance and critical deadlines.
Apr 29, 2026
Full time
Are you a technical heavyweight with a natural flair for leadership? We are looking for a proactive IT Infrastructure Engineer / Team Leader to take the reins of a growing technical department in Milton Keynes. This is a pivotal role where you will balance hands-on technical architecture with the strategic management of a talented support team. Reporting directly to the Finance Director, you will be the driving force behind the resilience, security, and innovation of the entire digital estate. The Opportunity You won't just be maintaining the status quo; you will be the architect of growth. Your remit covers everything from high-level network design to mentoring your direct reports. Whether you are managing 2 or 4 team members-with the potential to oversee software specialists in the future-you will define the roadmaps that keep this organization at the cutting edge. Key Responsibilities Strategic Leadership: Recruit, mentor, and inspire a team of IT professionals, ensuring the service desk and infrastructure functions are high-performing and motivated. Infrastructure Evolution: Design and deploy robust server, cloud, and network solutions (LAN/WAN/WiFi) to boost system performance and scalability. Security & Compliance: Act as the guardian of the estate, maintaining rigorous controls aligned with ISO27001, Cyber Essentials, and GDPR. Operational Excellence: Oversee lifecycle management for hardware and software, automate repetitive tasks, and ensure disaster recovery protocols are bulletproof. Escalation Lead: Serve as the final point of call for complex technical issues, performing deep-dive root cause analysis to prevent recurrence. What You'll Bring Experience: At least 3 years in a leadership or senior infrastructure role within a mid-to-large scale environment. Technical Depth: Extensive knowledge of Windows Server, Active Directory, Hyper-V, and Linux. Networking & Storage: Proficiency with Aruba networking, firewalls, and Dell EMC storage (or similar enterprise-grade tech). Cloud & Service: Strong experience with Microsoft 365/Hybrid cloud and a solid understanding of ITIL frameworks. Mindset: A logical, methodical problem-solver who thrives in fast-paced, evolving environments. Package & Hours Salary: 65,000 - 70,000 (dependent on team size and experience). Location: Milton Keynes. Standard Hours: Mon-Thu (08:00 - 17:00) and an early finish on Fridays (16:00). Flexibility: Occasional out-of-hours work will be required for planned maintenance and critical deadlines.
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Apr 29, 2026
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Cambridge . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Apr 29, 2026
Full time
Company Profile CBRE is the global leader in real estate services and building services, we leverage the industry's most powerful knowledge base to meet the commercial real estate and property needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Experience Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Birmingham . Role Summary: This role is responsible for the delivery of Workplace Services, with a primary focus on providing world class and unforgettable experiences that match CBRE's brand positioning. Services may be directly performed by the company, or third-party service providers in collaboration with this role. Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Front of House Mailroom Services Floor Ambassadors Team Engagement Building Engagement Stakeholder Management Community Programmes Workplace Coaching & Onboarding Office Supply Management Space Reset Events Management Manage and influence the Workplace Experience Team and CBRE community with general administrative support including all mailroom services, event management, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and Workplace Experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Maintains relationships with vendors that provide services and goods to the office. Ensure safety standards are met by those delivery Workplace Experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage office, client suite and community stock and ensure system is in place to ensure optimum levels. To maintain a professional appearance at all times. Site Specific: Have a comprehensive plan for oversight of all the floors and the surroundings areas to ensure best Workplace Experience each day. Maintain HQ - Show sites standard. Host client tours. Organisation of VIP guest visits. Coordinate and oversea logistics for Internal and External events, including set up, breakdown, vendor management, primary contact during events ensuring smooth communication between staff, vendors and clients. Prepare and present monthly reports to the Contract Manager, including People, Operational Performance, Innovation and QHSE activities / updates. Carry out quality floor checks with FM Management to ensure the daily floor checks are to the agreed standard. Collaboration with IT, Maintenance and Helpdesk to ensure timely reporting and closing out of tickets and jobs. Report health and safety hazards on Harbour and raise tickets to both Facilities and IT related Helpdesk. To manage time and attendance technology for the Workplace Experience Team, and monitor staff attendance and time keeping. To ensure the Workplace Experience Team rota is managed and communicated weekly/monthly covering all shifts. To lead, co-ordinate and motivate the Workplace Experience Team. To carry out interim and annual performance reviews for Workplace Experience Team members and update on Talent Coach. Hold regular team / one to one meetings to ensure effective communication. Monitor Workplace Experience Team staff performance and take necessary action when required. Manage all absence requests including annual leave and sickness, and update on MyHR in line with the relevant processes and procedures. Effectively recruit people for the Workplace Experience Team with the appropriate skills, abilities and attitudes to fulfil the job roles. Measure KPI's / KEI's and service standards against agreed and obligated levels. Review and update Workplace Playbooks on a monthly basis. Cross Train Workplace Experience Team on all aspects of duties, including FOH, Mailroom Services and Floor Ambassador duties. Train and act as ad hoc cover for the Workplace Team as part of the one team approach. To maintain excellent relationships with other service partners. Highlight any issues to the Contract Manager if necessary. Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles (Experience of working to an agreed budget) Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies (Ellis AI and Co Pilot), handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals. Experience Required: Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level is preferred. A minimum of 2 - 4 years management experience (e.g. Front Desk, Concierge, Meeting Room Management, or Customer Service roles) is essential. Experience in facilities management and / or dealing with suppliers / contractors is desirable.
Office Manager/Executive Assistant page is loaded Office Manager/Executive Assistantlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: 0 Overview: Responsible for overseeing the daily administrative operations of the studio to ensure smooth and efficient functioning. Supports teams using a wide range of professional skills such as scheduling meetings and appointments, coordinating office operations and providing general administrative support to employees. Highly organised and motivated to take initiative in supporting company operations and teams. Responsibilities :Administrative Duties: Provides administrative leadership support and advises practice leaders accordingly Supports Leadership Meetings and takes minutes as required Schedules and organises activities such as meetings, diary schedules, travel, conferences and interviews for leadership staff Supports the Regional Commercial Business Leader with staff operations, including open job listings and the onboarding process for new hires Performs desktop publishing activities of both routine and advanced nature, for reports, correspondence and presentations Completes Company registration renewals Manages and reconciles studio credit card charges and processes team and assigned leadership travel expense reports Provides back up coverage for reception as needed Trains employees in administrative and office duties as needed Manages the office calendar to keep track of employee holidays and leaveOffice Duties: Oversees any enhancements to the studio working environment such as office supplies, print room, kitchen, and meeting room facilities Serves as the point person for office maintenance and facilities, supplies, business license renewal and invoices Provides support for reception and advises accordingly Oversees building management and facility vendors, including cleaning and security services Manages and coordinates office activities, such as parties and celebrations Provides leadership to the Health and Safety Committee, and supports ongoing heath and safety needs for staff Assists in the onboarding process and setup for new hires Supports employees in using office systems, applications and software Coordinates with the Information Technology team with regards to office technology needs Qualifications: Accredited professional degree or an equivalent combination of education and experience preferred Typically with 8+ years of related experience Experience in MS Office Suite preferred, including Outlook, Word, Excel, PowerPoint and Teams First Aid & Fire Marshall Trained preferred Strong interpersonal skills and the ability to interact with all levels of staff Ability to maintain appropriate degree of confidentiality Ability to communicate in a clear, concise and professional manner both verbally and in writing Ability to proactively problem solve and collaborate on innovative solutions Ability to work in a team Ability to prioritise tasks to meet multiple deadlines and respond to changes at short notice Ability to work on multiple tasks and projects at the same time Ability to effectively meet deadlines at expected qualityIf you currently work for HKS, please submit your application via the Internal Careers Portal. Make Your Search Easier!We recommend selecting the location and/or country before selecting a job title when performing a search.
Apr 29, 2026
Full time
Office Manager/Executive Assistant page is loaded Office Manager/Executive Assistantlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: 0 Overview: Responsible for overseeing the daily administrative operations of the studio to ensure smooth and efficient functioning. Supports teams using a wide range of professional skills such as scheduling meetings and appointments, coordinating office operations and providing general administrative support to employees. Highly organised and motivated to take initiative in supporting company operations and teams. Responsibilities :Administrative Duties: Provides administrative leadership support and advises practice leaders accordingly Supports Leadership Meetings and takes minutes as required Schedules and organises activities such as meetings, diary schedules, travel, conferences and interviews for leadership staff Supports the Regional Commercial Business Leader with staff operations, including open job listings and the onboarding process for new hires Performs desktop publishing activities of both routine and advanced nature, for reports, correspondence and presentations Completes Company registration renewals Manages and reconciles studio credit card charges and processes team and assigned leadership travel expense reports Provides back up coverage for reception as needed Trains employees in administrative and office duties as needed Manages the office calendar to keep track of employee holidays and leaveOffice Duties: Oversees any enhancements to the studio working environment such as office supplies, print room, kitchen, and meeting room facilities Serves as the point person for office maintenance and facilities, supplies, business license renewal and invoices Provides support for reception and advises accordingly Oversees building management and facility vendors, including cleaning and security services Manages and coordinates office activities, such as parties and celebrations Provides leadership to the Health and Safety Committee, and supports ongoing heath and safety needs for staff Assists in the onboarding process and setup for new hires Supports employees in using office systems, applications and software Coordinates with the Information Technology team with regards to office technology needs Qualifications: Accredited professional degree or an equivalent combination of education and experience preferred Typically with 8+ years of related experience Experience in MS Office Suite preferred, including Outlook, Word, Excel, PowerPoint and Teams First Aid & Fire Marshall Trained preferred Strong interpersonal skills and the ability to interact with all levels of staff Ability to maintain appropriate degree of confidentiality Ability to communicate in a clear, concise and professional manner both verbally and in writing Ability to proactively problem solve and collaborate on innovative solutions Ability to work in a team Ability to prioritise tasks to meet multiple deadlines and respond to changes at short notice Ability to work on multiple tasks and projects at the same time Ability to effectively meet deadlines at expected qualityIf you currently work for HKS, please submit your application via the Internal Careers Portal. Make Your Search Easier!We recommend selecting the location and/or country before selecting a job title when performing a search.
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Cardiff. Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through landlord software. Arranges escorts as needed. Issues visitor passes and parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists Regional Workspace Manager with general administrative. Handles business support including all mail services, event management, desk booking, locker management, etc. Requests building and/or equipment services as needed. Logs and tracks engineering jobs. Collaborate with IT providing first line support for users and room tech, managing escalations. Supporting and overseeing, Maintenance, Cleaning. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
Apr 29, 2026
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Workplace Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Coordinator to join the team located in Cardiff. Role Summary: Ownership of office floors and the surrounding areas to ensure the best workplace experience is met each day Greets employees and announces clients, applicants, and visitors. Conducts guest registration through landlord software. Arranges escorts as needed. Issues visitor passes and parking Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists Regional Workspace Manager with general administrative. Handles business support including all mail services, event management, desk booking, locker management, etc. Requests building and/or equipment services as needed. Logs and tracks engineering jobs. Collaborate with IT providing first line support for users and room tech, managing escalations. Supporting and overseeing, Maintenance, Cleaning. Full JD can be provided upon application. Experience Required: A minimum of 1 - 2 years related experience (e.g. Front Desk, Hospitality, Room Management, or Customer Service roles) is preferred. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Experience in facilities management and/or dealing with suppliers/contractors beneficial. Ability to solve problems and deal with a variety of options in complex situations.
The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first. The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases. This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year.
Apr 28, 2026
Full time
The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first. The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases. This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year.
