Oshkosh Corporation, Inc.
Leicester, Leicestershire
About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world. PREFERRED QUALIFICATIONS: Master's degree in a relevant field. Demonstrated ability to develop organizational capability. Strong leadership competencies including inspiring and motivating others, building collaborative relationships, coach and developing others, strategic thinking, and organizational alignment. Continuous improvement mindset with experience in process improvement. PHR certified or SHRM-CP certified. Strong written and verbal communication skills. WORKING CONDITIONS: Physical Demands: Frequent Sitting, Hearing, Talking, Visual, Typing, Manual Dexterity; Seldom Standing, Walking/Running, Reaching, Driving, Bending/Kneeling, Fine Dexterity, Upper Extremity Repetitive Motion, and Lifting/Carrying and Pushing/Pulling up to 40lbs. JOB SUMMARY: The Human Resources Director will work with senior leadership to develop and implement HR strategies for the International Region ( Asia, Middle East, Africa, India and Australia). This role will administer HR program and policies in support of company goals and positively engage the workforce . The HR Director will advise leadership on all HR issues with broad and current subject matter knowledge that includes expertise in federal and state employment laws. The main objective of this role is to provide consultation to management on staffing plans, compensation, benefits, training and development, budget, and labor relations. ESSENTIAL DUTIES AND RESPONSIBILITIES: These duties are not meant to be all-inclusive and other duties may be assigned. Provide leadership for team member engagement, succession planning, performance management, talent management, diversity and inclusion, employee relations, change leadership, employee experience, communication, organizational design, and workforce planning. Align HR strategy with business unit goals for growth, particularly in - talent pipeline development, retention, employee experience and workforce planning. Develop proactive talent management strategies which will enhance employee engagement and mitigate future talent gaps. Coach and lead business leaders and HR Business Partners in all areas of performance management. Processes include goal and objective setting, performance reviews, individual development, performance improvement, and corrective action plans. Accountable for budget items for assigned areas of responsibility. Partner with HR Centers of Excellence (COEs) to develop proactive talent development and talent planning strategies to mitigate future talent gaps. Support the selection and overall talent acquisition process, as well as make recommendations regarding key hiring decisions within the business. Ensure a fair and consistent interpretation and application of Company policies, practices, and procedures that create and maintain a People - First culture. Provide insight and leadership to align HR strategy to business strategy. Foster change leadership and drive culture by caring for our team members, our communities, and our customers. MINIMUM QUALIFICATIONS: Bachelor's degree in Business Administration, Human Resource Management, or a related field. Twelve (12) or more years of experience in HR, employee development, labor relations, or a relevant area. Global HR experience.Advance your career by advancing the world. For many of our team members, this is more than a career. It's a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you'll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.Oshkosh is a global company that designs and manufactures some of the world's toughest specialty and access equipment under the brands of JLG(R), Hinowa, Power Towers, Pierce(R), MAXIMETAL(TM), Oshkosh(R) Defense, McNeilus(R), IMT(R), Jerr-Dan(R), Frontline(TM) Communications, Oshkosh(R) Airport Products, Oshkosh(R) AeroTech(TM) and Pratt Miller.
Apr 17, 2026
Full time
About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world. PREFERRED QUALIFICATIONS: Master's degree in a relevant field. Demonstrated ability to develop organizational capability. Strong leadership competencies including inspiring and motivating others, building collaborative relationships, coach and developing others, strategic thinking, and organizational alignment. Continuous improvement mindset with experience in process improvement. PHR certified or SHRM-CP certified. Strong written and verbal communication skills. WORKING CONDITIONS: Physical Demands: Frequent Sitting, Hearing, Talking, Visual, Typing, Manual Dexterity; Seldom Standing, Walking/Running, Reaching, Driving, Bending/Kneeling, Fine Dexterity, Upper Extremity Repetitive Motion, and Lifting/Carrying and Pushing/Pulling up to 40lbs. JOB SUMMARY: The Human Resources Director will work with senior leadership to develop and implement HR strategies for the International Region ( Asia, Middle East, Africa, India and Australia). This role will administer HR program and policies in support of company goals and positively engage the workforce . The HR Director will advise leadership on all HR issues with broad and current subject matter knowledge that includes expertise in federal and state employment laws. The main objective of this role is to provide consultation to management on staffing plans, compensation, benefits, training and development, budget, and labor relations. ESSENTIAL DUTIES AND RESPONSIBILITIES: These duties are not meant to be all-inclusive and other duties may be assigned. Provide leadership for team member engagement, succession planning, performance management, talent management, diversity and inclusion, employee relations, change leadership, employee experience, communication, organizational design, and workforce planning. Align HR strategy with business unit goals for growth, particularly in - talent pipeline development, retention, employee experience and workforce planning. Develop proactive talent management strategies which will enhance employee engagement and mitigate future talent gaps. Coach and lead business leaders and HR Business Partners in all areas of performance management. Processes include goal and objective setting, performance reviews, individual development, performance improvement, and corrective action plans. Accountable for budget items for assigned areas of responsibility. Partner with HR Centers of Excellence (COEs) to develop proactive talent development and talent planning strategies to mitigate future talent gaps. Support the selection and overall talent acquisition process, as well as make recommendations regarding key hiring decisions within the business. Ensure a fair and consistent interpretation and application of Company policies, practices, and procedures that create and maintain a People - First culture. Provide insight and leadership to align HR strategy to business strategy. Foster change leadership and drive culture by caring for our team members, our communities, and our customers. MINIMUM QUALIFICATIONS: Bachelor's degree in Business Administration, Human Resource Management, or a related field. Twelve (12) or more years of experience in HR, employee development, labor relations, or a relevant area. Global HR experience.Advance your career by advancing the world. For many of our team members, this is more than a career. It's a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you'll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you.Oshkosh is a global company that designs and manufactures some of the world's toughest specialty and access equipment under the brands of JLG(R), Hinowa, Power Towers, Pierce(R), MAXIMETAL(TM), Oshkosh(R) Defense, McNeilus(R), IMT(R), Jerr-Dan(R), Frontline(TM) Communications, Oshkosh(R) Airport Products, Oshkosh(R) AeroTech(TM) and Pratt Miller.
Head of Retail Broking Eastleigh £55,000 - £75,000 + bonus & benefits You ll lead a 40+ seat contact centre, shaping the Retail Broking Division and driving strategic growth across HNW & Personal Lines. The business is a specialist in personal lines (e.g Motorhomes, classic cars, imported and modified cars) with a smaller HNW and commercial vehicle books. They also deal with residential property owners too. This is your chance to take full ownership of broking strategy, manage key partnerships, and deliver high-quality insurance solutions - all while boosting your leadership profile within the senior management team. You ll work directly with the CEO on acquisitions, grow specialist propositions, and oversee a high-performing team in a business that s aiming to become a top 20 UK broker. Your influence will be felt across the entire retail portfolio. On top of that, you ll get a generous bonus scheme, private medical insurance, and 25 days holiday (plus bank holidays) with the option to buy more, additional holiday based on length of service, NEST pension scheme, flex portal for benefits management and an EAP. As part of a connected group of insurance broking specialists, you ll benefit from a collaborative environment that puts clients first and supports broking teams nationwide. The group works with a diverse range of A-rated insurers, offering everything from ready-made policies to bespoke solutions for complex or global risks. What you ll do Develop and execute the retail broking and distribution strategy, aligned with overall business objectives, ensuring sustainable growth and profitability. Lead, mentor, and develop a high-performing broking team, fostering a culture of collaboration, accountability and continuous improvement. Build and maintain strong relationships with clients, ensuring their needs are met through tailored insurance solutions and exceptional service. Work with the Partnership Executive to identify potential partners and onboard to drive enquiry. Oversee broking operations to ensure efficiency, compliance and quality standards are consistently met. Manage budgets, forecasts and performance metrics to achieve financial targets and optimise resource allocation. Work closely with insurers, claims, compliance, placement and other internal teams to deliver integrated solutions and enhance client outcomes. What you ll need Proven leadership experience in retail broking within the insurance industry They are looking for someone who can build a specialist personal lines book within an advised broking office. Strong commercial acumen and strategic thinking Excellent interpersonal and communication skills Deep understanding of insurance products, market dynamics and regulatory frameworks Track record of driving growth and managing change Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.
Apr 16, 2026
Full time
Head of Retail Broking Eastleigh £55,000 - £75,000 + bonus & benefits You ll lead a 40+ seat contact centre, shaping the Retail Broking Division and driving strategic growth across HNW & Personal Lines. The business is a specialist in personal lines (e.g Motorhomes, classic cars, imported and modified cars) with a smaller HNW and commercial vehicle books. They also deal with residential property owners too. This is your chance to take full ownership of broking strategy, manage key partnerships, and deliver high-quality insurance solutions - all while boosting your leadership profile within the senior management team. You ll work directly with the CEO on acquisitions, grow specialist propositions, and oversee a high-performing team in a business that s aiming to become a top 20 UK broker. Your influence will be felt across the entire retail portfolio. On top of that, you ll get a generous bonus scheme, private medical insurance, and 25 days holiday (plus bank holidays) with the option to buy more, additional holiday based on length of service, NEST pension scheme, flex portal for benefits management and an EAP. As part of a connected group of insurance broking specialists, you ll benefit from a collaborative environment that puts clients first and supports broking teams nationwide. The group works with a diverse range of A-rated insurers, offering everything from ready-made policies to bespoke solutions for complex or global risks. What you ll do Develop and execute the retail broking and distribution strategy, aligned with overall business objectives, ensuring sustainable growth and profitability. Lead, mentor, and develop a high-performing broking team, fostering a culture of collaboration, accountability and continuous improvement. Build and maintain strong relationships with clients, ensuring their needs are met through tailored insurance solutions and exceptional service. Work with the Partnership Executive to identify potential partners and onboard to drive enquiry. Oversee broking operations to ensure efficiency, compliance and quality standards are consistently met. Manage budgets, forecasts and performance metrics to achieve financial targets and optimise resource allocation. Work closely with insurers, claims, compliance, placement and other internal teams to deliver integrated solutions and enhance client outcomes. What you ll need Proven leadership experience in retail broking within the insurance industry They are looking for someone who can build a specialist personal lines book within an advised broking office. Strong commercial acumen and strategic thinking Excellent interpersonal and communication skills Deep understanding of insurance products, market dynamics and regulatory frameworks Track record of driving growth and managing change Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.
Most senior Corporate Account Directors don't leave because of money. They leave because they've stopped growing - usually because someone above them hasn't. If that sounds familiar, keep reading. This broker is looking for a senior operator who wants more than a portfolio to babysit. Someone who can handle £100k+ revenue cases and lift the capability of the wider team. Someone who can help shift the business towards larger, more complex clients over the next few years levelling the whole team up, because that's your USP, your super power! This isn't a "wait your turn" culture. Because you've got the right leadership behaviours, the role will evolve into Corporate Leader - shaped around your strengths rather than squeezed into a rigid job description. What you'll be doing: Running and growing relationships with big, complex corporate clients (think clients paying fee income of between £100k-£300k). Raising the game across the wider Corporate team. Sharpening pitch craft and helping structure and articulate a stronger risk management proposition. Being a genuine strategic voice, not just a handler of renewals. You'll suit this environment if you've come from a grown up, true corporate style operation where influence matters more than job titles. This isn't a hyper structured, hyper bureaucratic environment - if you love fluidity and the ability to help shape your own future rather than have it sculpted for you, this could be your jam. What you'll need: Significant experience with large, complex corporate clients. The confidence to lead, challenge, coach and elevate those around you. A style people respect (not fear). The ambition to build something bigger than a personal book. If your next move needs to be bigger than another portfolio reshuffle, let's talk. Message me and we'll have a confidential chat. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
Apr 16, 2026
Full time
Most senior Corporate Account Directors don't leave because of money. They leave because they've stopped growing - usually because someone above them hasn't. If that sounds familiar, keep reading. This broker is looking for a senior operator who wants more than a portfolio to babysit. Someone who can handle £100k+ revenue cases and lift the capability of the wider team. Someone who can help shift the business towards larger, more complex clients over the next few years levelling the whole team up, because that's your USP, your super power! This isn't a "wait your turn" culture. Because you've got the right leadership behaviours, the role will evolve into Corporate Leader - shaped around your strengths rather than squeezed into a rigid job description. What you'll be doing: Running and growing relationships with big, complex corporate clients (think clients paying fee income of between £100k-£300k). Raising the game across the wider Corporate team. Sharpening pitch craft and helping structure and articulate a stronger risk management proposition. Being a genuine strategic voice, not just a handler of renewals. You'll suit this environment if you've come from a grown up, true corporate style operation where influence matters more than job titles. This isn't a hyper structured, hyper bureaucratic environment - if you love fluidity and the ability to help shape your own future rather than have it sculpted for you, this could be your jam. What you'll need: Significant experience with large, complex corporate clients. The confidence to lead, challenge, coach and elevate those around you. A style people respect (not fear). The ambition to build something bigger than a personal book. If your next move needs to be bigger than another portfolio reshuffle, let's talk. Message me and we'll have a confidential chat. Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
Apr 15, 2026
Full time
We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)
Commercial Account Handler Altrincham 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Altrincham and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
Apr 15, 2026
Full time
Commercial Account Handler Altrincham 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Altrincham and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
Commercial Account Handler - Worsley - Hybrid A well-established brokerage in Worsley is continuing to grow its SME and mid-market book and now needs an additional Commercial Account Handler to support that growth. You'll manage your own portfolio of clients, handling renewals, MTAs, and day-to-day servicing across multiple classes click apply for full job details
Apr 14, 2026
Full time
Commercial Account Handler - Worsley - Hybrid A well-established brokerage in Worsley is continuing to grow its SME and mid-market book and now needs an additional Commercial Account Handler to support that growth. You'll manage your own portfolio of clients, handling renewals, MTAs, and day-to-day servicing across multiple classes click apply for full job details
This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, as you'll be dealing with some major Clients. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team. There is a successful flexible working pattern in operation, including working from home. To be successful in the Senior Commercial Account Handler role you will demonstrate: Good all-round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Placing multi-class programmes of insurance for a portfolio clients Ensuring the adequacy and appropriateness of cover Checking the accuracy of policy documentation Resolving client enquiries in a friendly, professional and timely manner Providing effective day to day management of the client relationship Undertaking renewal broking exercises Negotiating with insurers Liaising with the Account Executive Developing and maintaining strong client and insurer relationships Providing technical expertise across a broad range of Commercial insurance business Occasional client visits in support of the Account Executive Benefits include: Excellent pension and Life Assurance Private Medical cover Holiday of 25day & Bank Holidays with option to buy up to 5 more days Flexible Benefits Scheme
Apr 14, 2026
Full time
This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, as you'll be dealing with some major Clients. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team. There is a successful flexible working pattern in operation, including working from home. To be successful in the Senior Commercial Account Handler role you will demonstrate: Good all-round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Placing multi-class programmes of insurance for a portfolio clients Ensuring the adequacy and appropriateness of cover Checking the accuracy of policy documentation Resolving client enquiries in a friendly, professional and timely manner Providing effective day to day management of the client relationship Undertaking renewal broking exercises Negotiating with insurers Liaising with the Account Executive Developing and maintaining strong client and insurer relationships Providing technical expertise across a broad range of Commercial insurance business Occasional client visits in support of the Account Executive Benefits include: Excellent pension and Life Assurance Private Medical cover Holiday of 25day & Bank Holidays with option to buy up to 5 more days Flexible Benefits Scheme
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops
Apr 14, 2026
Full time
A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops
We have an exciting opportunity for an Account Handler with at least 2 years solid commercial lines broking experience, to work in the heart of the City, which will give you the opportunity to develop your knowledge working with Corporate sized businesses with complex needs and exciting opportunities, working for a fast growing broker who are growing at an impressive rate. You will get to work on a broad range of products including Commercial Combined, Professional Indemnity, Motor Fleet, Liability, Cyber, Financial Institutions & FinTech, PA/Travel, Property Owners, Technology, Contractors All Risk, Marine, Retail, Design and Construct, Manufacturing, Trade Credit, Hospitality & Leisure and more, and look after an Account Executive whose book of business has a slight edge towards financial lines products with lots of media and Tech clients. The commercial policies this firm deal with include a variety of different trades, but will all stem from mid-market and Corporate clients, with premiums starting from circa £2,000 up to £2,000,000. The right candidate will be given full assistance to settle into the company culture and will work closely with senior members of the established Commercial Department, attending regular client and insurer meetings, becoming an integral part of each client s servicing team. They are looking for an ambitious, hard-working individual that puts the client at the centre of their day-to-day work and is looking for more exposure within the Insurance Industry. If you are looking to enhance your career, this is the right place for you. You will be working closely with Account Execs and Directors in the Commercial Department on the company s VIP Corporate clients with premiums starting at £100k+, dealing with the administration of clients insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments and quotations. Full support will be given to the right candidate, for you to meet your own career aspirations, including but not limited to CII Exam funding To be considered you must have a minimum of 2-3 years experience dealing with commercial lines, and this must include experience handling PI and D&O. You will also ideally have at least intermediate knowledge of Acturis. Salary on offer is £30-40k, based in London 3 days a week (Tuesday, Wednesday and Thursday) with the rest being able to be worked remotely. Office hours are Monday to Friday 9am to 5pm, with occasional out of hours hospitality and entertainment events. They also offer Performance-based incentives, Pension, Death in Service, Private Healthcare, 25 Days Annual Leave, High Street Retailer Discount Scheme, Employee Assistance support telephone lines as well as ongoing training and CPD opportunities to enhance your skills, including support for professional qualifications Commission free insurance products including home, motor and travel insurance are also available. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Apr 13, 2026
Full time
We have an exciting opportunity for an Account Handler with at least 2 years solid commercial lines broking experience, to work in the heart of the City, which will give you the opportunity to develop your knowledge working with Corporate sized businesses with complex needs and exciting opportunities, working for a fast growing broker who are growing at an impressive rate. You will get to work on a broad range of products including Commercial Combined, Professional Indemnity, Motor Fleet, Liability, Cyber, Financial Institutions & FinTech, PA/Travel, Property Owners, Technology, Contractors All Risk, Marine, Retail, Design and Construct, Manufacturing, Trade Credit, Hospitality & Leisure and more, and look after an Account Executive whose book of business has a slight edge towards financial lines products with lots of media and Tech clients. The commercial policies this firm deal with include a variety of different trades, but will all stem from mid-market and Corporate clients, with premiums starting from circa £2,000 up to £2,000,000. The right candidate will be given full assistance to settle into the company culture and will work closely with senior members of the established Commercial Department, attending regular client and insurer meetings, becoming an integral part of each client s servicing team. They are looking for an ambitious, hard-working individual that puts the client at the centre of their day-to-day work and is looking for more exposure within the Insurance Industry. If you are looking to enhance your career, this is the right place for you. You will be working closely with Account Execs and Directors in the Commercial Department on the company s VIP Corporate clients with premiums starting at £100k+, dealing with the administration of clients insurance requirements on a daily basis including general enquiries, renewals, mid-term adjustments and quotations. Full support will be given to the right candidate, for you to meet your own career aspirations, including but not limited to CII Exam funding To be considered you must have a minimum of 2-3 years experience dealing with commercial lines, and this must include experience handling PI and D&O. You will also ideally have at least intermediate knowledge of Acturis. Salary on offer is £30-40k, based in London 3 days a week (Tuesday, Wednesday and Thursday) with the rest being able to be worked remotely. Office hours are Monday to Friday 9am to 5pm, with occasional out of hours hospitality and entertainment events. They also offer Performance-based incentives, Pension, Death in Service, Private Healthcare, 25 Days Annual Leave, High Street Retailer Discount Scheme, Employee Assistance support telephone lines as well as ongoing training and CPD opportunities to enhance your skills, including support for professional qualifications Commission free insurance products including home, motor and travel insurance are also available. If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment.
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Apr 13, 2026
Full time
Our client is looking to recruit a Senior Casualty / Liability Claims Handler to work on a remote / home working basis. You will use your technical knowledge and experience to proactively investigate liability claims for Employers & Public Liability (injury and TPPD) and report thereon, in compliance with prevailing client requirements / service standards and providing exceptional customer service throughout. The role requires you to investigate and settle (as required) liability claims, covering legal/policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements.
Title: Claims Handler Location: Chelmsford Salary: 27,000 - 35,000 depending on experience Days/ Hours of work: Monday - Friday, 09:00 - 17:00 Benefits On-site parking 25 days holiday plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing in-house training The company Office Angels are truly excited to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experience senior members of staff as well as colleagues. Duties Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution. Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes. Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage. Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy. Maintain precise and up-to-date records within the Claims Management System. Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies. Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process. Monitor and uphold productivity, service quality, and performance standards consistently. Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities. Support internal and external audits by providing accurate and timely information as required. Participate in internal and client-facing review meetings when appropriate. Embrace and contribute positively to change initiatives within the claims handling team. The ideal candidate You'll have experience working within claims You'll be capable of investigating and negotiating liability disputes You'll be capable of accurately assessing General Damages You have excellent written and verbal communication skills You have strong attention to detail You have a willingness to learn You have a proactive mindset Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Oct 08, 2025
Full time
Title: Claims Handler Location: Chelmsford Salary: 27,000 - 35,000 depending on experience Days/ Hours of work: Monday - Friday, 09:00 - 17:00 Benefits On-site parking 25 days holiday plus bank holidays Frequent socials, including Summer and Christmas parties Environmentally conscious - you'll be supplied with sustainable products Company lunches Excellent progression opportunities Opportunity to participate in local fundraising Long service awards Amazing in-house training The company Office Angels are truly excited to be recruiting for this exciting and fast-paced position. Due to continuous growth, a well-established and professional company based in Chelmsford are looking for a Claims Handler to support their growing claims department. You will be based in their bight and open head office and will need be organised, proactive and have great communication skills. This is a great opportunity for someone to progress in their career and have the opportunity to learn from experience senior members of staff as well as colleagues. Duties Deliver a high standard of claims handling by managing third-party claims from initial notification through to final resolution. Conduct thorough investigations and resolve claims efficiently, professionally, and within expected timeframes. Provide a high-quality service that aligns with internal procedures and service level agreements, ensuring minimal financial leakage. Assess and quantify personal injury claims and related financial losses, such as loss of earnings and care costs, with accuracy. Maintain precise and up-to-date records within the Claims Management System. Ensure all claim reserves, payments, and Large Movement Reports are calculated and recorded in line with company policies. Prioritise workload effectively to manage customer expectations and address any disputes that may arise during the claims process. Monitor and uphold productivity, service quality, and performance standards consistently. Take ownership of personal development by identifying training needs and pursuing relevant learning opportunities. Support internal and external audits by providing accurate and timely information as required. Participate in internal and client-facing review meetings when appropriate. Embrace and contribute positively to change initiatives within the claims handling team. The ideal candidate You'll have experience working within claims You'll be capable of investigating and negotiating liability disputes You'll be capable of accurately assessing General Damages You have excellent written and verbal communication skills You have strong attention to detail You have a willingness to learn You have a proactive mindset Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Commercial Account Handler Wakefield Up to 40,000 Office-based Looking to join a well-established brokerage where you can handle a real mix of clients and progress into more complex corporate work? This independent brokerage has been going strong for over 40 years, with around 19m income and some seriously big-name clients on their books. They're now looking to add two experienced Commercial Account Handlers to their Wakefield office. Here's what you'd be walking into: A close-knit broking team of 10, working together and sharing knowledge (most people get involved across SME and corporate cases) Exposure to a varied client base - from SMEs right through to corporates turning over 50m+ and paying premiums of 250,000 a year The chance to deal direct with clients, not just sit behind the screen Progression opportunities into senior handling roles, focusing more on corporate work as you grow What they're looking for: Solid background in commercial account handling, ideally with Acturis experience Someone who's confident handling a busy, varied workload A strong team player who's happy to get involved across different cases What's on offer: Salary up to 40,000 depending on experience 100% office-based role in Wakefield Supportive leadership, a stable team, and clear progression routes Exposure to both SME and corporate clients, not just one or the other If you're ready to step into a brokerage where you'll get exposure to bigger clients, develop your technical skills, and be part of a genuinely collaborative team - this is worth a look. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Oct 08, 2025
Full time
Commercial Account Handler Wakefield Up to 40,000 Office-based Looking to join a well-established brokerage where you can handle a real mix of clients and progress into more complex corporate work? This independent brokerage has been going strong for over 40 years, with around 19m income and some seriously big-name clients on their books. They're now looking to add two experienced Commercial Account Handlers to their Wakefield office. Here's what you'd be walking into: A close-knit broking team of 10, working together and sharing knowledge (most people get involved across SME and corporate cases) Exposure to a varied client base - from SMEs right through to corporates turning over 50m+ and paying premiums of 250,000 a year The chance to deal direct with clients, not just sit behind the screen Progression opportunities into senior handling roles, focusing more on corporate work as you grow What they're looking for: Solid background in commercial account handling, ideally with Acturis experience Someone who's confident handling a busy, varied workload A strong team player who's happy to get involved across different cases What's on offer: Salary up to 40,000 depending on experience 100% office-based role in Wakefield Supportive leadership, a stable team, and clear progression routes Exposure to both SME and corporate clients, not just one or the other If you're ready to step into a brokerage where you'll get exposure to bigger clients, develop your technical skills, and be part of a genuinely collaborative team - this is worth a look. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Are you an experienced Commercial insurance broking professional, do you feel like you are undervalued at your current broker, are you are not being paid what you feel you deserve, or perhaps just seeking a new challenge, if you answered yes to any of these, then this could be the perfect opportunity for you. Our client are a rapidly growing Independent Broker who have grown impressively from a standing start since they launched in 2019, and they now seek a proactive, driven and energetic commercial insurance specialist to join them as a Senior Account Handler. You will be joining a broker who currently have 20 staff and who have further exciting growth plans , looking to continue to expand over the next couple of years, and as such they seek people who want to be part of this exciting journey with them. They are keen to hear from highly skilled and technical Account Handlers, who have a well rounded knowledge of the commercial broking market. You will be responsible for proving office-based support to 2 Account Executives in the day to day running of their client portfolios, forming the main administrative contact for the client. They would be keen to speak to you if you have at least 3 years plus commercial insurance broking experience and a solid working knowledge of general commercial insurance across a range of classes of business, dealing with a range of commercial clients. As above, this broker have some amazing growth plans over the coming years, so not only is this a great time to join but there will be loads of opportunity for development for the right people here! Salary on offer here is genuinely negotiable depending on experience, but would envisage anything from £45-60k. Benefits include Death in service, pension and 21 days holidays (plus bank holidays) Working hours are Monday to Friday 9am to 5pm, though this broker have an ethos of getting the job done . If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment
Oct 07, 2025
Full time
Are you an experienced Commercial insurance broking professional, do you feel like you are undervalued at your current broker, are you are not being paid what you feel you deserve, or perhaps just seeking a new challenge, if you answered yes to any of these, then this could be the perfect opportunity for you. Our client are a rapidly growing Independent Broker who have grown impressively from a standing start since they launched in 2019, and they now seek a proactive, driven and energetic commercial insurance specialist to join them as a Senior Account Handler. You will be joining a broker who currently have 20 staff and who have further exciting growth plans , looking to continue to expand over the next couple of years, and as such they seek people who want to be part of this exciting journey with them. They are keen to hear from highly skilled and technical Account Handlers, who have a well rounded knowledge of the commercial broking market. You will be responsible for proving office-based support to 2 Account Executives in the day to day running of their client portfolios, forming the main administrative contact for the client. They would be keen to speak to you if you have at least 3 years plus commercial insurance broking experience and a solid working knowledge of general commercial insurance across a range of classes of business, dealing with a range of commercial clients. As above, this broker have some amazing growth plans over the coming years, so not only is this a great time to join but there will be loads of opportunity for development for the right people here! Salary on offer here is genuinely negotiable depending on experience, but would envisage anything from £45-60k. Benefits include Death in service, pension and 21 days holidays (plus bank holidays) Working hours are Monday to Friday 9am to 5pm, though this broker have an ethos of getting the job done . If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment
Commercial Insurance Broker Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Insurance Broker to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Insurance Broker will take over an existing portfolio of clients from day one, as well as looking to grow the book through cross-selling, up-selling and anew business. The Role As a Commercial Insurance Broker, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
Oct 07, 2025
Full time
Commercial Insurance Broker Bury 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Insurance Broker to join their team in Bury and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Insurance Broker will take over an existing portfolio of clients from day one, as well as looking to grow the book through cross-selling, up-selling and anew business. The Role As a Commercial Insurance Broker, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!
CMA Recruitment Group is delighted to be supporting a long-established, high-growth business which operates at the forefront of its industry, supplying critical solutions across the UK and internationally. Following significant year-on-year growth, the company is now approaching £300m turnover and has ambitious expansion plans, making this an exciting time to join. What will the Commercial Finance Analyst role involve? This newly created Commercial Finance Analyst position sits within the commercial finance team and will play a key part in supporting value creation projects across the business. Acting as the link between finance and the project management function, the role will provide insight, analysis and financial oversight on a range of initiatives that underpin the company s continued growth. Providing financial analysis and feedback on projects to key stakeholders Acting as the commercial finance contact for project managers and attending meetings as required Developing dashboards and reporting tools to track project progress and value delivered Supporting budgeting and forecasting processes with detailed analysis Identifying trends in financial data to aid commercial decision making Improving reporting, modelling and financial processes across the business Collaborating with senior stakeholders to enhance the impact and understanding of financial reporting Suitable Candidate for the Commercial Finance Analyst vacancy: Professionally qualified accountant (CIMA/ACCA/ACA) or equivalent experience 5+ years experience in FP&A, finance analyst or management accounting roles Strong Excel skills, with experience in Power BI or similar reporting tools advantageous Confident communicator with the ability to engage effectively with finance and non-finance stakeholders Detail oriented, accurate, and proactive in approach Additional benefits and information for the role of Commercial Finance Analyst: Hybrid working pattern (3 days office, 2 days home) Bonus scheme (annual and quarterly) 25 days holiday plus bank holidays, increasing with service Pension scheme, life assurance, medical expenses scheme Employee discount programme and wellbeing support CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Oct 02, 2025
Contractor
CMA Recruitment Group is delighted to be supporting a long-established, high-growth business which operates at the forefront of its industry, supplying critical solutions across the UK and internationally. Following significant year-on-year growth, the company is now approaching £300m turnover and has ambitious expansion plans, making this an exciting time to join. What will the Commercial Finance Analyst role involve? This newly created Commercial Finance Analyst position sits within the commercial finance team and will play a key part in supporting value creation projects across the business. Acting as the link between finance and the project management function, the role will provide insight, analysis and financial oversight on a range of initiatives that underpin the company s continued growth. Providing financial analysis and feedback on projects to key stakeholders Acting as the commercial finance contact for project managers and attending meetings as required Developing dashboards and reporting tools to track project progress and value delivered Supporting budgeting and forecasting processes with detailed analysis Identifying trends in financial data to aid commercial decision making Improving reporting, modelling and financial processes across the business Collaborating with senior stakeholders to enhance the impact and understanding of financial reporting Suitable Candidate for the Commercial Finance Analyst vacancy: Professionally qualified accountant (CIMA/ACCA/ACA) or equivalent experience 5+ years experience in FP&A, finance analyst or management accounting roles Strong Excel skills, with experience in Power BI or similar reporting tools advantageous Confident communicator with the ability to engage effectively with finance and non-finance stakeholders Detail oriented, accurate, and proactive in approach Additional benefits and information for the role of Commercial Finance Analyst: Hybrid working pattern (3 days office, 2 days home) Bonus scheme (annual and quarterly) 25 days holiday plus bank holidays, increasing with service Pension scheme, life assurance, medical expenses scheme Employee discount programme and wellbeing support CMA Recruitment Group is acting as a recruitment agency in relation to this role. CMA complies with all relevant UK legislation and doesn t discriminate on any protected characteristics. By completing the application process, you agree to the terms outlined in our Privacy Notice and that CMA may contact you in connection with your application in relation to CMA providing you with work finding services. Our Privacy Notice can be viewed under the privacy tab on our website. CMA is currently receiving a high volume of applications. Whilst we ensure all applications are considered, regrettably, it may not be possible to respond individually to all applications received.
Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Oct 01, 2025
Full time
Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Job Title: Financial Services Complaints Team Leader Department: Customer Resolutions Management Responsibility for: Management of a Team up to 15 Complaints handlers Reports to : Operations Manager Location: UK Work at Home Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 2 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Oct 01, 2025
Full time
Job Title: Financial Services Complaints Team Leader Department: Customer Resolutions Management Responsibility for: Management of a Team up to 15 Complaints handlers Reports to : Operations Manager Location: UK Work at Home Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 2 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Oct 01, 2025
Full time
Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Job Title: Financial Services Complaints Team Leader Department: Customer Resolutions Management Responsibility for: Management of a Team up to 15 Complaints handlers Reports to : Operations Manager Location: UK Work at Home Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 2 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Oct 01, 2025
Full time
Job Title: Financial Services Complaints Team Leader Department: Customer Resolutions Management Responsibility for: Management of a Team up to 15 Complaints handlers Reports to : Operations Manager Location: UK Work at Home Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on feedback and insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Customer Resolutions Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 2 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Oct 01, 2025
Full time
Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to : Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints from the client Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
