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Hays
International Corporate Tax Senior Manager(
Hays
International Corporate Tax Senior Manager Your new company is a top 10 international, multi-award-winning Chartered Accountancy firm based in London. The firm delivers a wide range of services to clients across audit, tax and legal, consulting, deal advisory, and digital transformation. It works with a diverse client base, including FTSE 350 companies, as well as organisations in financial services, energy, technology, and consumer markets. Operating globally with over 100 offices worldwide, your new office drives innovation, sustainability, and technology-led solutions, helping clients achieve responsible growth and long-term resilience. This firm is looking for an International Tax Senior Manager to join the team in London. Your role sits within the well-established tax team in the firm's London office. You will advise multinational businesses and manage a diverse portfolio of UK-listed and global clients, delivering high-quality tax advisory services on projects such as international tax structuring, business reorganisations, expansion strategies, operating model redesign, and responding to global tax policy changes. Key responsibilities include: Leading complex tax projectsManaging client relationshipsDeveloping proposals and driving business developmentCoaching junior team membersCollaborating with specialists across departments and overseas officesContributing to team operations and performance Ideally, you will: Hold a professional qualification (CTA, ACA, ACCA or equivalent)Demonstrate proven ability to lead, coach, and manage teams and stakeholdersBe skilled at managing multiple projects and client relationships simultaneouslyHave experience working with multinational businesses What You'll Get in Return: Flexible working25 days holiday allowance with the option to buy an extra 10 daysVolunteering daysMentoring, workshops, talks, and online learning opportunities for personal and professional growthPension schemePrivate medical insuranceLifestyle discounts (gym, retail, tech, etc.)Car cash allowanceIn-office lunch allowance #
May 14, 2026
Full time
International Corporate Tax Senior Manager Your new company is a top 10 international, multi-award-winning Chartered Accountancy firm based in London. The firm delivers a wide range of services to clients across audit, tax and legal, consulting, deal advisory, and digital transformation. It works with a diverse client base, including FTSE 350 companies, as well as organisations in financial services, energy, technology, and consumer markets. Operating globally with over 100 offices worldwide, your new office drives innovation, sustainability, and technology-led solutions, helping clients achieve responsible growth and long-term resilience. This firm is looking for an International Tax Senior Manager to join the team in London. Your role sits within the well-established tax team in the firm's London office. You will advise multinational businesses and manage a diverse portfolio of UK-listed and global clients, delivering high-quality tax advisory services on projects such as international tax structuring, business reorganisations, expansion strategies, operating model redesign, and responding to global tax policy changes. Key responsibilities include: Leading complex tax projectsManaging client relationshipsDeveloping proposals and driving business developmentCoaching junior team membersCollaborating with specialists across departments and overseas officesContributing to team operations and performance Ideally, you will: Hold a professional qualification (CTA, ACA, ACCA or equivalent)Demonstrate proven ability to lead, coach, and manage teams and stakeholdersBe skilled at managing multiple projects and client relationships simultaneouslyHave experience working with multinational businesses What You'll Get in Return: Flexible working25 days holiday allowance with the option to buy an extra 10 daysVolunteering daysMentoring, workshops, talks, and online learning opportunities for personal and professional growthPension schemePrivate medical insuranceLifestyle discounts (gym, retail, tech, etc.)Car cash allowanceIn-office lunch allowance #
South East Water
Finance Business Partner
South East Water Snodland, Kent
Summary: Reporting to the Financial Performance Manager, this role is responsible for acting as a strategic financial business partner to the senior management team. This role will be both responsible and accountable for providing insightful financial information, advice and guidance to guide both decision making, drive efficiency and mitigate risk across all project activities. This role will collaborate with and influence senior managers and cross functional teams through robust professional advice and guidance to deliver operational and financial efficiencies through strategic initiatives and new ways of working. This ensures the organisation can manage its costs effectively whilst improving efficiency in a complex and evolving industry. Main Responsibilities Lead strategic financial planning, budgeting and forecasting processes to align with corporate objectives, internal controls, and compliance with all regulatory standards. Provide strategic financial analysis with commentary insights to influence key business decisions, enhance operational efficiency, and optimise performance across the organisation. Define, track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Drive value creation by providing expert financial and commercial support during contract negotiations and the execution of commercial strategies. Develop and present dynamic financial templates with forecast scenario based analysis to help the business prepare for various potential outcomes and navigate uncertainty. Conduct rigorous feasibility studies to evaluate and inform the adoption of new finance and operational processes, ensuring they deliver measurable returns. Lead and champion key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into actionable business insights. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework and ensuring strict compliance with all regulatory and accounting standards. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Help motivate a high-performing finance team, fostering a culture of innovation, continuous improvement, and professional growth. Mentor and support junior members of the management accounting team, empowering them to adapt existing processes to optimise and drive productive business discussions within the senior management team. Elevate the organisation's financial acumen by designing and delivering targeted training programs. You'll Need: Qualifications/Skills/Experience Fully qualified accounting qualification (CIMA, ACCA, ACA). The ability to review complex financial data, conduct in-depth variance analysis, and leverage expertise in tools like Workday Finance and advanced Excel. A deep intellectual curiosity to understand business operations, commercial drivers and market dynamics - and the ability to translate that into understandable actions for your customer group - enabling you to directly link financial data to strategically beneficial business outcomes. The ability to anticipate future challenges and opportunities and develop a proactive, solutions oriented mindset to solve complex problems and navigate ambiguity whilst ensuring your client group is kept informed, involved and supported in their work. Exceptional verbal and written communication skills to present complex financial information with authority and confidence. Proven ability to build strong relationships, influence key stakeholders, and negotiate effectively without direct authority, acting as a trusted advisor to the business. Championing Lean and Six Sigma methodologies to help identify and implement process improvements that drive efficiency and reduce waste. The proven ability to support the delivery of complex projects, including finance transformation, process improvement initiatives, and system implementations, by driving change and managing cross-functional teams. Extensive and demonstrably successful experience in a strategic finance business partner role, driving key business decisions and influencing return on investment outcomes. Expertise in leading and managing end-to-end financial planning cycles, including long-range strategic planning, annual budgeting, and rolling forecasts. Proven experience of leading and delivering cross-functional projects, ideally with exposure to capital projects, to improve efficiency and reduce costs. Proven ability to develop and inspire a team of finance professionals and foster a high-performance culture. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £60,000 - £65,000 p.a. (dependent on experience)
May 11, 2026
Full time
Summary: Reporting to the Financial Performance Manager, this role is responsible for acting as a strategic financial business partner to the senior management team. This role will be both responsible and accountable for providing insightful financial information, advice and guidance to guide both decision making, drive efficiency and mitigate risk across all project activities. This role will collaborate with and influence senior managers and cross functional teams through robust professional advice and guidance to deliver operational and financial efficiencies through strategic initiatives and new ways of working. This ensures the organisation can manage its costs effectively whilst improving efficiency in a complex and evolving industry. Main Responsibilities Lead strategic financial planning, budgeting and forecasting processes to align with corporate objectives, internal controls, and compliance with all regulatory standards. Provide strategic financial analysis with commentary insights to influence key business decisions, enhance operational efficiency, and optimise performance across the organisation. Define, track and analyse financial key performance indicators (KPIs) and metrics, supporting insights that drive accountability and continuous improvement. Drive value creation by providing expert financial and commercial support during contract negotiations and the execution of commercial strategies. Develop and present dynamic financial templates with forecast scenario based analysis to help the business prepare for various potential outcomes and navigate uncertainty. Conduct rigorous feasibility studies to evaluate and inform the adoption of new finance and operational processes, ensuring they deliver measurable returns. Lead and champion key business transformation initiatives, including digital and automation projects, to enhance reporting capabilities and operational efficiency. Act as a trusted financial advisor to senior management and cross-functional teams, translating complex financial data into actionable business insights. Ensure the integrity of financial data and systems by maintaining a robust internal controls framework and ensuring strict compliance with all regulatory and accounting standards. Proactively collaborate with internal and external auditors to manage and mitigate financial risks, ensuring transparency and accuracy in all financial reporting. Help motivate a high-performing finance team, fostering a culture of innovation, continuous improvement, and professional growth. Mentor and support junior members of the management accounting team, empowering them to adapt existing processes to optimise and drive productive business discussions within the senior management team. Elevate the organisation's financial acumen by designing and delivering targeted training programs. You'll Need: Qualifications/Skills/Experience Fully qualified accounting qualification (CIMA, ACCA, ACA). The ability to review complex financial data, conduct in-depth variance analysis, and leverage expertise in tools like Workday Finance and advanced Excel. A deep intellectual curiosity to understand business operations, commercial drivers and market dynamics - and the ability to translate that into understandable actions for your customer group - enabling you to directly link financial data to strategically beneficial business outcomes. The ability to anticipate future challenges and opportunities and develop a proactive, solutions oriented mindset to solve complex problems and navigate ambiguity whilst ensuring your client group is kept informed, involved and supported in their work. Exceptional verbal and written communication skills to present complex financial information with authority and confidence. Proven ability to build strong relationships, influence key stakeholders, and negotiate effectively without direct authority, acting as a trusted advisor to the business. Championing Lean and Six Sigma methodologies to help identify and implement process improvements that drive efficiency and reduce waste. The proven ability to support the delivery of complex projects, including finance transformation, process improvement initiatives, and system implementations, by driving change and managing cross-functional teams. Extensive and demonstrably successful experience in a strategic finance business partner role, driving key business decisions and influencing return on investment outcomes. Expertise in leading and managing end-to-end financial planning cycles, including long-range strategic planning, annual budgeting, and rolling forecasts. Proven experience of leading and delivering cross-functional projects, ideally with exposure to capital projects, to improve efficiency and reduce costs. Proven ability to develop and inspire a team of finance professionals and foster a high-performance culture. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £60,000 - £65,000 p.a. (dependent on experience)
Dg Partnership Ltd
Building Services Compliance Advisor
Dg Partnership Ltd City, Belfast
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a Building Services Compliance Advisor to enhance our team and drive success across our high value projects. Why join us? • Exciting Projects - Work on varied sector projects and leave a lasting legacy • Career Growth - Clear progression pathways and continuous professional development • Collaborative Culture - Be part of a team that values innovation, integrity, and a commitment to excellence • Competitive Package - Enjoy a competitive salary and great benefits with volunteering days, and flexible and hybrid working options (check out our full benefits offering on our website) What you will be doing The successful candidate will be responsible for carrying out audits on site to ensure that the works being constructed comply with the Contract drawings, Specifications, Technical manuals, Manufacturers recommendations and appropriate UK or EU codes. Have the Managerial ability to motivate and engage with Site personnel on Mechanical and Electrical issues/challenges. Make decisions relating to Compliance and the ability to intervene in conjunction with Senior site leaders should work need intervention. Be required to oversee direct involvement with Stakeholders and Subcontractors in developing and producing Project Specific Inspection Test Plans/Technical Submittals. Manage and identify shortfalls in Resource levels and engage in the recruitment of new staff when required. Develop and nurture relationships with Site Teams and other Departments, Subcontractors and Clients where required. Create audit reports highlighting both positive and negative findings and ensure that matters raised are concluded to the satisfaction of the Project requirements and Senior management. Provide advice and support to the Site Teams on specific elements of work and provide updates on Trends/Non-compliances periodically. Be flexible and prepared to travel to all parts of the UK and Ireland to support business requirements. What We're Looking For Essential: Ability to communicate effectively with key internal and external stakeholders Be a good communicator and possess the ability to deal with complex situations competently and respectfully. Passion to drive continuous improvement Excellent written and communication skills Strong organisational skills with the ability to prioritise multiple tasks Ability to adapt to new process positively and quickly Excellent IT skills, including Microsoft Office Desirable: HNC/HND or degree in Electrical/Mechanical Engineering or a related field Membership of a relevant professional body (e.g., IET, NICEIC, ECA) Experience in managing Electrical/Mechanical compliance within commercial or infrastructure projects Should have extensive experience of all aspects of Building Services and preferably have a trade background Will approach the role with a positive attitude, motivation, thus adding value to the Department, Sites and the Company as a whole. How to Apply: If you're ready to take the next step in your career with a company that values your expertise and innovation, we'd love to hear from you! Click apply below. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
May 11, 2026
Full time
Build your Future with Us! We are a forward-thinking Company with an established presence across the UK and Ireland. Our values We Commit, We Care, We Collaborate shape how we work with our clients, partners, and each other. As our business continues to grow, we are looking for dedicated individuals who take pride in their work and want to build a rewarding career within a supportive and collaborative environment. We are seeking a Building Services Compliance Advisor to enhance our team and drive success across our high value projects. Why join us? • Exciting Projects - Work on varied sector projects and leave a lasting legacy • Career Growth - Clear progression pathways and continuous professional development • Collaborative Culture - Be part of a team that values innovation, integrity, and a commitment to excellence • Competitive Package - Enjoy a competitive salary and great benefits with volunteering days, and flexible and hybrid working options (check out our full benefits offering on our website) What you will be doing The successful candidate will be responsible for carrying out audits on site to ensure that the works being constructed comply with the Contract drawings, Specifications, Technical manuals, Manufacturers recommendations and appropriate UK or EU codes. Have the Managerial ability to motivate and engage with Site personnel on Mechanical and Electrical issues/challenges. Make decisions relating to Compliance and the ability to intervene in conjunction with Senior site leaders should work need intervention. Be required to oversee direct involvement with Stakeholders and Subcontractors in developing and producing Project Specific Inspection Test Plans/Technical Submittals. Manage and identify shortfalls in Resource levels and engage in the recruitment of new staff when required. Develop and nurture relationships with Site Teams and other Departments, Subcontractors and Clients where required. Create audit reports highlighting both positive and negative findings and ensure that matters raised are concluded to the satisfaction of the Project requirements and Senior management. Provide advice and support to the Site Teams on specific elements of work and provide updates on Trends/Non-compliances periodically. Be flexible and prepared to travel to all parts of the UK and Ireland to support business requirements. What We're Looking For Essential: Ability to communicate effectively with key internal and external stakeholders Be a good communicator and possess the ability to deal with complex situations competently and respectfully. Passion to drive continuous improvement Excellent written and communication skills Strong organisational skills with the ability to prioritise multiple tasks Ability to adapt to new process positively and quickly Excellent IT skills, including Microsoft Office Desirable: HNC/HND or degree in Electrical/Mechanical Engineering or a related field Membership of a relevant professional body (e.g., IET, NICEIC, ECA) Experience in managing Electrical/Mechanical compliance within commercial or infrastructure projects Should have extensive experience of all aspects of Building Services and preferably have a trade background Will approach the role with a positive attitude, motivation, thus adding value to the Department, Sites and the Company as a whole. How to Apply: If you're ready to take the next step in your career with a company that values your expertise and innovation, we'd love to hear from you! Click apply below. Join us on our journey to McLaughlin and Harvey are an equal opportunities employer who are committed to creating an inclusive and diverse workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of backgrounds, experiences, and identities. We believe that diverse perspectives strengthen our teams and help us deliver better outcomes for our people, our clients, and the communities in which we work.
CBRE Local UK
Risk Programme Specialist
CBRE Local UK
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
May 10, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
CBRE Local UK
Risk Programme Specialist
CBRE Local UK
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
May 10, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
CBRE Local UK
Risk Programme Specialist
CBRE Local UK
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
May 10, 2026
Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive. Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets. Our strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence Job Title: Risk Specialist The Risk Specialist will be responsible for conducting Asbestos Management Plan Reviews and Visual Re-Inspections across the BT estate, ensuring compliance with regulatory requirements and internal standards. The role involves site inspections, reviewing documentation, updating asbestos registers, and supporting continuous improvement of asbestos management processes. RESPONSIBILITIES Role Summary Carry out Visual Re-Inspections of known ACMs (Asbestos Containing Materials) in line with planned schedules. Review and update Asbestos Management Plans to ensure accuracy and compliance. Upload inspection data and records to Alpha Tracker at register/ACM level. Identify and escalate any issues requiring remediation or corrective action. Ensure compliance with Control of Asbestos Regulations 2012 and CBRE procedures. Maintain high standards of health and safety during all site activities. Communicate findings and recommendations to clients and stakeholders. Support planning and delivery of remedial works where required. Contribute to continuous improvement of asbestos management processes. Accountabilities Reports to Risk Programme Manager/Asbestos Technical Lead. Accountable to Risk and Assurance team, CBRE executive and governance bodies. Person Specification: Essential: BOHS P402 or RSPH Level 3 Certificate in Asbestos Surveying (or equivalent experience). Minimum 2 years' experience in asbestos management or similar compliance role. Full UK driving license. Strong attention to detail and organizational skills. IT competent (tablet-based data capture and reporting). Ability to work independently and under pressure. Desirable: Experience with Alpha Tracker software. Knowledge of Microsoft Office suite. Previous experience in facilities management sector. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we d still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
RecruitmentRevolution.com
Senior Customer Success Manager - HR / ER SaaS Tech. Remote / Cheshire
RecruitmentRevolution.com City, Manchester
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 09, 2026
Full time
Join AdviserPlus and Help Transform the Future of HR At AdviserPlus , we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK s most well-known brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team . If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you . The Role at a Glance: Senior Customer Success Manager Remote Working 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post Office, Pret and More Your Background / Skills: HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management About us: We are the UK s leading provider of Award-Winning HR technology , consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We re not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8-digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: It s so intuitive. It s built around how HR advice is actually provided. We re not fitting around the software; the software fits around us . The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments. Where you ll add value: • Customer Relationship Management You ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction. • Leadership and Line Management You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support. • Revenue & Retention - You ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth. • Internal Collaboration & Strategy - You ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success. • Tools & Reporting - Using HubSpot and other tools, you ll maintain accurate records of customer interactions and leverage data to guide decisions. About you: • Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment • Excellent communication, presentation, negotiation, and influencing skills • Proactive and customer-centric approach to relationship management • Strong organisational skills with the ability to manage multiple priorities • Commercially aware with strong product and industry knowledge • Ability to interpret data and derive actionable insights • Proficient in Microsoft Office applications (Word, Excel, PowerPoint) What s on Offer: • Life assurance • Pension • Holiday purchase scheme • Volunteering days • Long service awards • Contribution towards professional qualifications • Contribution towards membership fees • Employee assistance programme • Health cashback plan • And more . If you're excited by the opportunity to work at the intersection of technology and people, and you re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we d love to hear from you. Apply today and be part of a team that s changing the way organisations support their people. Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Customer Success Manager SMB
Deputy
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
May 09, 2026
Full time
Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At Deputy, we're improving the world of work, one shift at a time, for 80% of the world's workforce: hourly workers. These are the dedicated employees who keep our world running - from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive - the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work. We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working. If you're passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most! The Role As a Customer Success Manager, SMB, you will manage the success of our Small Business customers. Your primary focus will be enabling your customers to accomplish their desired business outcomes with the Deputy platform at scale. Internally you will represent the voice of the customer and partner with cross functional teams to ensure that we consistently deliver success to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach campaigns that drive an increase in overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. You will have close collaboration with the Sales, Product, and Marketing organizations to identify strategic growth opportunities and key customer trends. Responsibilities Build product adoption through 1 to many proactive touchpoints to customers that drive engagement. Touchpoints include but are not limited to: Webinars focused on feature adoption and best practices Email campaigns that target key customer segments Engaging video content And many more creative ideas that you will help create and launch Leverage data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic growth opportunities, and address general customer concerns and feedback Focus to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net Revenue Retention (NRR) across the SMB customer segment Advocate for the customers by representing customer feedback internally to improve customer satisfaction and success on the platform Be a trusted advisor to customers by consulting on Deputy and the trends in workforce management, time & attendance industry and the wider ecosystem Collaborate on key internal projects that evolve the Customer Success function to better meet our customers needs Requirements & Qualifications 2+ years with relevant customer facing experience in a B2B customer success or a relationship management role, ideally from one of the following industries: SAAS, cloud, marketing, media, payroll, HR or time & attendance. Experience managing and driving success at scale for a large portfolio of customers Passionate about being the voice of the customer internally, and comfortable with working cross functionally to drive customer outcomes An ability to understand client objectives and think strategically/ creatively on ways to achieve them Comfortable with testing new approaches to drive customer engagement and success throughout the customer lifecycle Excellent written and verbal communication skills across all levels in a business, in particular a strong telephone presence and web presentation skills are all essential Strong technical aptitude, excellent computer skills, and passion for technology Previous use of Salesforce or similar CRM system Enjoys working in a fast paced, ever changing startup environment Ability to travel as needed Employee Perks Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station Own a piece of Deputy through our Employee Share Ownership Plan (ESOP) Work from home stipend to help you get set up and succeed from home Benefit from our employee pension matching programme Access private health and dental insurance Take paid parental leave to support you and your family Enjoy additional leave days - including study assistance, celebration days and volunteering 25 days' holiday plus bank holidays Feel secure with our income protection scheme for long term absence due to illness or injury Get involved with our global working groups; designed for collaboration, belonging and connection Connect over weekly office lunches, social gatherings and industry events Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
Adecco
Recruitment Consultant
Adecco Bosham, Sussex
Recruitment Consultant - Permanent Division Location: Chichester (Hybrid Working) Contract: Full-time, Permanent Salary: 27,140 - 30,164 DOE Basic + Uncapped Bonus Benefits Hybrid working - 3 days in the office, 2 from home Pension scheme BUPA Private Health Insurance 22 days holiday rising to 28, with the option to purchase an additional 8 days Birthday off Volunteering days Access to Boost - flexible benefits and retail discounts Quarterly and annual incentives Cycle to Work scheme Salary sacrifice scheme for the latest technology About Us Adecco is a global leader in workforce solutions, partnering with organisations to attract, recruit, and retain exceptional talent. We combine a consultative, relationship-led approach with cutting-edge technology to deliver outstanding results for our clients and candidates. As part of our ongoing innovation, we are investing in the latest Agentic AI tools , enabling our consultants to work smarter, move faster, and stay ahead in an evolving recruitment market. This means better insights, enhanced candidate experiences, and more strategic value for our clients. The Role We are seeking a consultative and commercially minded Recruitment Consultant to join our Permanent Recruitment team, specialising in commercial roles across the South Coast. This is an excellent opportunity for an experienced recruiter or a high-performing B2B sales professional who thrives on building long-term relationships and delivering quality outcomes. Success in this role comes from balancing strong commercial focus with genuine candidate care and insight-led recruitment. Key Responsibilities Manage the full end-to-end permanent recruitment process across commercial roles Build and nurture long-term relationships with clients and candidates Act as a trusted advisor to candidates, supporting career decisions and transitions Develop your market across the South Coast through business development and networking Source, engage, and assess high-quality candidates using multiple attraction channels Provide consultative advice on market trends, salary benchmarking, and talent availability Manage offers, negotiations, onboarding, and post-placement care Deliver a high-quality, compliant recruitment experience at every stage About You Experienced B2B sales/business development professional A strong relationship builder who enjoys working closely with both clients and candidates Consultative, credible, and confident managing multiple stakeholders Commercially aware, resilient, and results-focused Highly organised, proactive, and capable of managing a varied workload Genuine interest in people, careers, and the local South Coast market What We Offer Competitive basic salary with uncapped commission Clear career progression within a global organisation Market-leading training, tools, and technology - including advanced AI-enabled recruitment solutions A supportive, inclusive team culture with strong local leadership Flexible benefits and wellbeing support The opportunity to build a strong personal brand within your specialist market Why Join Adecco? At Adecco, recruitment is about quality, relationships, and long-term success. By combining human expertise with the latest Agentic AI capabilities , we empower our consultants to deliver smarter, more strategic recruitment solutions. If you're a sales professional looking for a consultative role where candidate experience is valued as highly as commercial success, we'd love to hear from you. Additional Information Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 08, 2026
Full time
Recruitment Consultant - Permanent Division Location: Chichester (Hybrid Working) Contract: Full-time, Permanent Salary: 27,140 - 30,164 DOE Basic + Uncapped Bonus Benefits Hybrid working - 3 days in the office, 2 from home Pension scheme BUPA Private Health Insurance 22 days holiday rising to 28, with the option to purchase an additional 8 days Birthday off Volunteering days Access to Boost - flexible benefits and retail discounts Quarterly and annual incentives Cycle to Work scheme Salary sacrifice scheme for the latest technology About Us Adecco is a global leader in workforce solutions, partnering with organisations to attract, recruit, and retain exceptional talent. We combine a consultative, relationship-led approach with cutting-edge technology to deliver outstanding results for our clients and candidates. As part of our ongoing innovation, we are investing in the latest Agentic AI tools , enabling our consultants to work smarter, move faster, and stay ahead in an evolving recruitment market. This means better insights, enhanced candidate experiences, and more strategic value for our clients. The Role We are seeking a consultative and commercially minded Recruitment Consultant to join our Permanent Recruitment team, specialising in commercial roles across the South Coast. This is an excellent opportunity for an experienced recruiter or a high-performing B2B sales professional who thrives on building long-term relationships and delivering quality outcomes. Success in this role comes from balancing strong commercial focus with genuine candidate care and insight-led recruitment. Key Responsibilities Manage the full end-to-end permanent recruitment process across commercial roles Build and nurture long-term relationships with clients and candidates Act as a trusted advisor to candidates, supporting career decisions and transitions Develop your market across the South Coast through business development and networking Source, engage, and assess high-quality candidates using multiple attraction channels Provide consultative advice on market trends, salary benchmarking, and talent availability Manage offers, negotiations, onboarding, and post-placement care Deliver a high-quality, compliant recruitment experience at every stage About You Experienced B2B sales/business development professional A strong relationship builder who enjoys working closely with both clients and candidates Consultative, credible, and confident managing multiple stakeholders Commercially aware, resilient, and results-focused Highly organised, proactive, and capable of managing a varied workload Genuine interest in people, careers, and the local South Coast market What We Offer Competitive basic salary with uncapped commission Clear career progression within a global organisation Market-leading training, tools, and technology - including advanced AI-enabled recruitment solutions A supportive, inclusive team culture with strong local leadership Flexible benefits and wellbeing support The opportunity to build a strong personal brand within your specialist market Why Join Adecco? At Adecco, recruitment is about quality, relationships, and long-term success. By combining human expertise with the latest Agentic AI capabilities , we empower our consultants to deliver smarter, more strategic recruitment solutions. If you're a sales professional looking for a consultative role where candidate experience is valued as highly as commercial success, we'd love to hear from you. Additional Information Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Carlisle Security Services
Head of HR
Carlisle Security Services Luton, Bedfordshire
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Travel Allowance Bonus The role Carlisle Support Services is looking for Head of HR to cover maternity leave to deliver our HR Strategy in line with our four core values. Carlisle Support Services provides customer driven people-based services and strives to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes. Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in. Your core role will include but not be limited to the following activities: • Lead the HR Advisory team to ensure that the team work collaboratively on cross divisional or geographical issues. • Optimise the use of HR policies, systems, tools, processes covering the entire HR remit of the employee life cycle and ensuring they are appropriate to the divisions and wider business. Amend and write new policies when applicable. • To line manage the HR Teams, conduct monthly one2one's and to coach and mentor to develop then through their career. • Drive innovation through better processes and systems on the HR activity above areas across the business • Successfully deliver client responsive, cost effective and integrated people solutions that address key business objectives, gaining acceptance and engagement from key stakeholders • Provide operational and strategic HR support and expertise on mobilisations, organisation change, senior appointments, pay & benefits, and social value initiatives to drive performance for the division • Reinforce the ownership of people management by the business and line managers and support the HR delivery model • Work in collaboration with the broader HR function; Recruitment, L&D, People Team and Payroll to provide the best people integrated solutions for the business • Develop and coach direct reports and implement development plans to ensure there is succession planning with the Team • Support the HR team to work with appropriate Union representatives to support the business in delivering business solutions • To lead on the company-wide employee engagement, wellbeing and ED&I agenda, including pulse surveys through the employee life cycle and creating an effective employee voice system. • Deputise for the HR Director during absence • To lead and delivery on ad-hoc project as directed by the HR Director • Manage the day-to-day relationship with our external ER provider including conducting regular business service reviews. The ideal candidate • CIPD qualification level 7 minimum. • Formal mediation, coaching and/or mentor training, • Demonstrates strong business/commercial approach and understanding of business needs. • Proven experience of working in partnership and building strong working relationships with senior managers in order to improve people management. • Passionate about customer service with ability to articulate previous achievements through business deliverables. • Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture. • Experience of coaching and influencing senior managers. • Excellent communication skills and ability to negotiate and influence effectively with all levels of an organisation. • Understands how to work with the business to identify, develop and retain talent. • Excellent technical HR Knowledge - CIPD qualified or relevant experience to demonstrate level of competence. • Strong Employee Relations background. • Ability to manage and lead consultations. • Proven track record of operating in a large/complex working environment. • Involvement in organisation change programmes e.g. TUPE, Organisation re-design, redundancy programmes, etc • Experience of working within a unionised environment. • Strong employment law knowledge. Take the lead to translate the forthcoming employment law changes from the Employment Rights Bill, and apply to the business / Carlisle context. Desirable • Line management experience • Proven experience of implementing an employee engagement system • Understanding of project management principles and experience of managing complex projects to successful conclusion. • Experience of managing projects to successful conclusion. • Working in the FM sector or similar complex environment. Location is Luton/Hybrid with regular Nationwide travel Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilit
Oct 07, 2025
Full time
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme Travel Allowance Bonus The role Carlisle Support Services is looking for Head of HR to cover maternity leave to deliver our HR Strategy in line with our four core values. Carlisle Support Services provides customer driven people-based services and strives to deliver measurable value to all involved. We do this by empowering passionate people to deliver exceptional outcomes. Our vision is to be preferred experts and the most trusted provider of people-based services for the customers we serve, and markets we choose to work in. Your core role will include but not be limited to the following activities: • Lead the HR Advisory team to ensure that the team work collaboratively on cross divisional or geographical issues. • Optimise the use of HR policies, systems, tools, processes covering the entire HR remit of the employee life cycle and ensuring they are appropriate to the divisions and wider business. Amend and write new policies when applicable. • To line manage the HR Teams, conduct monthly one2one's and to coach and mentor to develop then through their career. • Drive innovation through better processes and systems on the HR activity above areas across the business • Successfully deliver client responsive, cost effective and integrated people solutions that address key business objectives, gaining acceptance and engagement from key stakeholders • Provide operational and strategic HR support and expertise on mobilisations, organisation change, senior appointments, pay & benefits, and social value initiatives to drive performance for the division • Reinforce the ownership of people management by the business and line managers and support the HR delivery model • Work in collaboration with the broader HR function; Recruitment, L&D, People Team and Payroll to provide the best people integrated solutions for the business • Develop and coach direct reports and implement development plans to ensure there is succession planning with the Team • Support the HR team to work with appropriate Union representatives to support the business in delivering business solutions • To lead on the company-wide employee engagement, wellbeing and ED&I agenda, including pulse surveys through the employee life cycle and creating an effective employee voice system. • Deputise for the HR Director during absence • To lead and delivery on ad-hoc project as directed by the HR Director • Manage the day-to-day relationship with our external ER provider including conducting regular business service reviews. The ideal candidate • CIPD qualification level 7 minimum. • Formal mediation, coaching and/or mentor training, • Demonstrates strong business/commercial approach and understanding of business needs. • Proven experience of working in partnership and building strong working relationships with senior managers in order to improve people management. • Passionate about customer service with ability to articulate previous achievements through business deliverables. • Knowledge and experience of implementing best practice HR solutions to drive a high-performance culture. • Experience of coaching and influencing senior managers. • Excellent communication skills and ability to negotiate and influence effectively with all levels of an organisation. • Understands how to work with the business to identify, develop and retain talent. • Excellent technical HR Knowledge - CIPD qualified or relevant experience to demonstrate level of competence. • Strong Employee Relations background. • Ability to manage and lead consultations. • Proven track record of operating in a large/complex working environment. • Involvement in organisation change programmes e.g. TUPE, Organisation re-design, redundancy programmes, etc • Experience of working within a unionised environment. • Strong employment law knowledge. Take the lead to translate the forthcoming employment law changes from the Employment Rights Bill, and apply to the business / Carlisle context. Desirable • Line management experience • Proven experience of implementing an employee engagement system • Understanding of project management principles and experience of managing complex projects to successful conclusion. • Experience of managing projects to successful conclusion. • Working in the FM sector or similar complex environment. Location is Luton/Hybrid with regular Nationwide travel Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilit
Clear Business
Customer Complaints Advisor
Clear Business City, Glasgow
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Hays
Commercial & Strategic Finance Advisor
Hays Woking, Surrey
A Commercial & Strategic Finance Advisor opportunity in a future focussed local authority close to London Your new company Woking Borough Council is a progressive and inclusive local authority, committed to delivering high-quality services and ensuring financial sustainability across all areas of operation. We are proud of our innovative approach to governance and our dedication to sound financial management. As part of our strategic finance team, we are seeking a Commercial & Strategic Finance Advisor to provide expert financial leadership and commercial insight across the Council's diverse portfolio, paying £54,397 - 65,623 pa. Your new role As the Commercial & Strategic Finance Advisor, you will play a key role in supporting the Council's commercial and strategic financial activities. You will lead financial risk assessments for commercial ventures, oversee the financial governance of subsidiary companies, and manage the financial aspects of asset disposals. Working closely with internal audit and senior leadership, you will ensure robust financial controls and contribute to the development of long-term financial strategies. This is a high-impact advisory role that supports strategic decision-making and enhances the Council's financial resilience. What you'll need to succeed To thrive in this role, you will need: Strong experience in financial advisory or commercial finance, ideally within the public sector or a complex organisation. Proven ability to assess financial risk, manage governance frameworks, and support strategic financial planning. Excellent analytical and communication skills, with the ability to present complex financial information clearly to a range of stakeholders. A collaborative approach to working with internal and external partners. A relevant professional qualification (e.g., ACA, ACCA, CIMA, or equivalent) is desirable but not essential. What you'll get in return In return, you will join a forward-thinking organisation that values innovation, integrity, and inclusivity. You will have the opportunity to influence key financial decisions and contribute to the Council's long-term success. Woking Borough Council also offers: Flexible and hybrid working arrangements. Opportunities for professional development and career progression. A supportive and inclusive working environment that values diversity and equality. A competitive salary and benefits package. 23 days + Bank Holidays, increasing to 28 after 5 years Generous annual leave entitlement plus bank holidays Flexi-time scheme with the ability to take two flexi days a month Two volunteering days per year in Woking Flexible and agile working arrangements Comprehensive learning and development programme Discounts on a range of local shops, restaurants, gyms and leisure centres Interest-free season ticket loans Local Government Pension Scheme Cycle to work scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 26, 2025
Full time
A Commercial & Strategic Finance Advisor opportunity in a future focussed local authority close to London Your new company Woking Borough Council is a progressive and inclusive local authority, committed to delivering high-quality services and ensuring financial sustainability across all areas of operation. We are proud of our innovative approach to governance and our dedication to sound financial management. As part of our strategic finance team, we are seeking a Commercial & Strategic Finance Advisor to provide expert financial leadership and commercial insight across the Council's diverse portfolio, paying £54,397 - 65,623 pa. Your new role As the Commercial & Strategic Finance Advisor, you will play a key role in supporting the Council's commercial and strategic financial activities. You will lead financial risk assessments for commercial ventures, oversee the financial governance of subsidiary companies, and manage the financial aspects of asset disposals. Working closely with internal audit and senior leadership, you will ensure robust financial controls and contribute to the development of long-term financial strategies. This is a high-impact advisory role that supports strategic decision-making and enhances the Council's financial resilience. What you'll need to succeed To thrive in this role, you will need: Strong experience in financial advisory or commercial finance, ideally within the public sector or a complex organisation. Proven ability to assess financial risk, manage governance frameworks, and support strategic financial planning. Excellent analytical and communication skills, with the ability to present complex financial information clearly to a range of stakeholders. A collaborative approach to working with internal and external partners. A relevant professional qualification (e.g., ACA, ACCA, CIMA, or equivalent) is desirable but not essential. What you'll get in return In return, you will join a forward-thinking organisation that values innovation, integrity, and inclusivity. You will have the opportunity to influence key financial decisions and contribute to the Council's long-term success. Woking Borough Council also offers: Flexible and hybrid working arrangements. Opportunities for professional development and career progression. A supportive and inclusive working environment that values diversity and equality. A competitive salary and benefits package. 23 days + Bank Holidays, increasing to 28 after 5 years Generous annual leave entitlement plus bank holidays Flexi-time scheme with the ability to take two flexi days a month Two volunteering days per year in Woking Flexible and agile working arrangements Comprehensive learning and development programme Discounts on a range of local shops, restaurants, gyms and leisure centres Interest-free season ticket loans Local Government Pension Scheme Cycle to work scheme Free eye tests and contribution towards glasses Confidential wellbeing and counselling support Subsidised gym membership What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Howells Solutions Limited
Health, Safety and Environmental advisor
Howells Solutions Limited City, Swindon
SHE Advisor Role: You will play a pivotal role in promoting a positive safety culture, challenging the status quo, and continuously improving SHE performance. You'll be the go-to expert for operational teams, empowering them to take ownership of health, safety, and environmental practices. Key responsibilities include: Conducting site inspections and supporting project-specific H&S requirements Leading the behavioural safety programme and promoting SHE innovation Supporting incident investigations and driving reporting excellence Ensuring compliance with legislation, risk management, and company policies Providing day-to-day support on SHEA matters across sites Keeping yourself up to date with legislation and best practices SHE Advisor Experience: 2+ years' experience in a construction H&S role NEBOSH Construction Certificate (or equivalent) A solid understanding of H&S legislation and industry standards Strong communication and interpersonal skills A methodical, practical, and collaborative approach Experience in social housing is highly desirable Proficiency with IT systems - training provided for in-house tools A full UK driving licence Why Join? This is a fast-paced, supportive environment where you're trusted to make decisions and encouraged to grow. You'll enjoy a varied role that blends home-working with purposeful site visits. It's a big patch but there is a realistic expectation around travel. SHE Advisor Benefits include: Competitive salary package Company car scheme or car allowance 27 days holiday + bank holidays (with buy/sell options) Up to 7.5% company pension contribution Discounted healthcare scheme High street and lifestyle discounts (incl. Tastecard) One paid volunteering day per year Long-service awards and more! If you want to work for a forward-thinking, modern business that places a high value on its people. You'll receive a competitive salary, performance-based bonus, and comprehensive benefits package, along with genuine opportunities for long-term career progression within a supportive and ambitious team. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Sep 24, 2025
Full time
SHE Advisor Role: You will play a pivotal role in promoting a positive safety culture, challenging the status quo, and continuously improving SHE performance. You'll be the go-to expert for operational teams, empowering them to take ownership of health, safety, and environmental practices. Key responsibilities include: Conducting site inspections and supporting project-specific H&S requirements Leading the behavioural safety programme and promoting SHE innovation Supporting incident investigations and driving reporting excellence Ensuring compliance with legislation, risk management, and company policies Providing day-to-day support on SHEA matters across sites Keeping yourself up to date with legislation and best practices SHE Advisor Experience: 2+ years' experience in a construction H&S role NEBOSH Construction Certificate (or equivalent) A solid understanding of H&S legislation and industry standards Strong communication and interpersonal skills A methodical, practical, and collaborative approach Experience in social housing is highly desirable Proficiency with IT systems - training provided for in-house tools A full UK driving licence Why Join? This is a fast-paced, supportive environment where you're trusted to make decisions and encouraged to grow. You'll enjoy a varied role that blends home-working with purposeful site visits. It's a big patch but there is a realistic expectation around travel. SHE Advisor Benefits include: Competitive salary package Company car scheme or car allowance 27 days holiday + bank holidays (with buy/sell options) Up to 7.5% company pension contribution Discounted healthcare scheme High street and lifestyle discounts (incl. Tastecard) One paid volunteering day per year Long-service awards and more! If you want to work for a forward-thinking, modern business that places a high value on its people. You'll receive a competitive salary, performance-based bonus, and comprehensive benefits package, along with genuine opportunities for long-term career progression within a supportive and ambitious team. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

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