Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Apr 18, 2026
Full time
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Account Administrator (Italian Speaking) Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate to become an Account Administrator, working with our client, a FTSE 100 Credit Card Company. The Role In this role you'll be responsible for providing new and existing corporate clients of the business, with their first experience of our Client's industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship. The role of the Account Administrator is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. This role is critical to the success of the Italy Sales and Account Management Teams . You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams. Responsibilities Onboarding of client to complete application forms and collect all legal documents required to launch the implementation; The smooth setup of all aspects of the account, including detecting missing information, the card member application process Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme Taking ownership of projects that drive the development and enhancement of existing tools and process Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant team Requirements Ability to multitask, prioritise and work well under pressure Proven track record in building and retaining relationships with internal and external customers Excellent telephone, verbal and written communication skills Demonstrate self-motivation, results driven Proven problem solving and analytical skills Strong change management skills; able to adapt in an ever changing environment Knowledge of Excel essential Fluency in Italian is essential (secondary in Spanish would be ideal) If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!
Apr 17, 2026
Seasonal
Account Administrator (Italian Speaking) Are you looking for a role that offers an exciting environment that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate to become an Account Administrator, working with our client, a FTSE 100 Credit Card Company. The Role In this role you'll be responsible for providing new and existing corporate clients of the business, with their first experience of our Client's industry leading onboarding process. You will consult with Corporate Card clients acting as the primary contact for the department. You will be leading the onboarding of international clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch the business' commercial relationship. The role of the Account Administrator is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships. This role is critical to the success of the Italy Sales and Account Management Teams . You are responsible for ensuring a smooth and seamless end to end implementation, thus driving billings and growth for the business by creating ease for clients to use and manage their card programmes. The successful candidate will be responsible for the implementation of new and expanding corporate clients, driving a deep and valued relationship before passing the account to the account management teams. Responsibilities Onboarding of client to complete application forms and collect all legal documents required to launch the implementation; The smooth setup of all aspects of the account, including detecting missing information, the card member application process Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme Taking ownership of projects that drive the development and enhancement of existing tools and process Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume Monitoring the billing and payment process by liaising directly with new customers at key times to ensure accounts are billing and settled correctly Working with the Sales, Account Sales, and Implementation Manager to achieve a successful implementation and handover to the relevant team Requirements Ability to multitask, prioritise and work well under pressure Proven track record in building and retaining relationships with internal and external customers Excellent telephone, verbal and written communication skills Demonstrate self-motivation, results driven Proven problem solving and analytical skills Strong change management skills; able to adapt in an ever changing environment Knowledge of Excel essential Fluency in Italian is essential (secondary in Spanish would be ideal) If you feel that you fit the above criteria and would like to work in a vibrant, forward thinking environment, then apply here today!
AIM Fresh Resourcing Partners Ltd
Dartford, London
Commercial Manager Join a leading Fresh Produce business recognised for its expertise in melons and pineapples, supplying major UK retailers, foodservice, and wholesale markets. This is a fantastic opportunity for a commercially driven individual to take ownership of key accounts, build strong supplier relationships, and play a key role in driving sustainable business growth. We are looking for a confident, customer-focused Commercial Manager with a strong understanding of the Fresh Produce sector. In this role, you will manage and develop product categories, ensuring customer expectations are met while delivering sales, volume, and margin targets. Commercial Manager Key Responsibilities Manage and develop key customer accounts, building strong and commercially beneficial relationships Deliver category management strategies to support sales growth and market share Achieve sales, volume, and margin targets across assigned accounts Provide accurate weekly sales forecasts and contribute to longer-term planning Develop and implement joint business plans with key customers Maintain strong relationships with growers and suppliers to ensure consistent supply and quality Collaborate with procurement, supply chain, technical, and operations teams to ensure product availability and timely delivery Monitor market trends, competitor activity, and consumer behaviour to inform commercial decisions Identify opportunities for cost savings and continuous improvement across the supply chain Support product development and promotional activity to enhance the product offering Manage and report on key account performance, including sales, pricing, and margins Ensure all administrative and financial processes are maintained accurately Commercial Manager Key Requirements Proven commercial experience within the Fresh Produce sector Strong customer-facing experience with the ability to build and maintain key relationships Excellent understanding of category management, forecasting, and margin delivery Commercially astute with strong negotiation and decision-making skills Confident communicator with the ability to influence internal and external stakeholders Highly organised with strong administrative and analytical capabilities Ability to work collaboratively across multiple departments Proactive, driven, and capable of identifying growth opportunities Willingness to travel within the UK and internationally as required Full UK driving licence and access to transport (due to office location) This is a full-time, office-based position. Applicants must have the legal right to work in the United Kingdom, and evidence of this will be required prior to interview.
Apr 17, 2026
Full time
Commercial Manager Join a leading Fresh Produce business recognised for its expertise in melons and pineapples, supplying major UK retailers, foodservice, and wholesale markets. This is a fantastic opportunity for a commercially driven individual to take ownership of key accounts, build strong supplier relationships, and play a key role in driving sustainable business growth. We are looking for a confident, customer-focused Commercial Manager with a strong understanding of the Fresh Produce sector. In this role, you will manage and develop product categories, ensuring customer expectations are met while delivering sales, volume, and margin targets. Commercial Manager Key Responsibilities Manage and develop key customer accounts, building strong and commercially beneficial relationships Deliver category management strategies to support sales growth and market share Achieve sales, volume, and margin targets across assigned accounts Provide accurate weekly sales forecasts and contribute to longer-term planning Develop and implement joint business plans with key customers Maintain strong relationships with growers and suppliers to ensure consistent supply and quality Collaborate with procurement, supply chain, technical, and operations teams to ensure product availability and timely delivery Monitor market trends, competitor activity, and consumer behaviour to inform commercial decisions Identify opportunities for cost savings and continuous improvement across the supply chain Support product development and promotional activity to enhance the product offering Manage and report on key account performance, including sales, pricing, and margins Ensure all administrative and financial processes are maintained accurately Commercial Manager Key Requirements Proven commercial experience within the Fresh Produce sector Strong customer-facing experience with the ability to build and maintain key relationships Excellent understanding of category management, forecasting, and margin delivery Commercially astute with strong negotiation and decision-making skills Confident communicator with the ability to influence internal and external stakeholders Highly organised with strong administrative and analytical capabilities Ability to work collaboratively across multiple departments Proactive, driven, and capable of identifying growth opportunities Willingness to travel within the UK and internationally as required Full UK driving licence and access to transport (due to office location) This is a full-time, office-based position. Applicants must have the legal right to work in the United Kingdom, and evidence of this will be required prior to interview.
Regional Finance Manager Accountable Recruitment are delighted to be partnered with a market leading business based near Chester to recruit a Regional Finance Manager into the Senior Leadership Team. The successful candidate will be responsible for driving financial efficiency, supporting operational performance, and providing strong financial leadership across the organisation. Key Responsibilities Lead budgeting, forecasting, and financial analysis to support business planning Own the month-end close process and act as the primary liaison with Group finance Lead and develop the finance team, overseeing all financial and payroll activities Prepare and deliver accurate, timely financial reports to support business decision making Coordinate statutory accounts, audits, and ensure timely tax and VAT compliance Maintain robust financial systems, controls, and processes, acting as the local lead for the accounting system Ensure full compliance with accounting, fiscal, and regulatory requirements across multiple legal entities Oversee designated accounting processes and manage a specialised operational support team Partner closely with operational leaders to identify efficiencies and improve performance - driving continuous process improvement and efficiencies. Act as company secretary for one or more entities. Skills Required: ACA, ACCA or CIMA qualified Proven experience in a senior finance leadership role Strong knowledge of statutory accounting, compliance, and governance Confident communicator with the ability to influence at senior level Hands-on, commercially minded, and comfortable operating in a dynamic environment Any prior experience within manufacturing would be an advantage Benefits: Competitive salary dependent on experience Bonus Company pension scheme Health scheme and life assurance Salary sacrifice scheme This is a site-based role with some flexibility where required and occasional travel across the UK.
Apr 17, 2026
Full time
Regional Finance Manager Accountable Recruitment are delighted to be partnered with a market leading business based near Chester to recruit a Regional Finance Manager into the Senior Leadership Team. The successful candidate will be responsible for driving financial efficiency, supporting operational performance, and providing strong financial leadership across the organisation. Key Responsibilities Lead budgeting, forecasting, and financial analysis to support business planning Own the month-end close process and act as the primary liaison with Group finance Lead and develop the finance team, overseeing all financial and payroll activities Prepare and deliver accurate, timely financial reports to support business decision making Coordinate statutory accounts, audits, and ensure timely tax and VAT compliance Maintain robust financial systems, controls, and processes, acting as the local lead for the accounting system Ensure full compliance with accounting, fiscal, and regulatory requirements across multiple legal entities Oversee designated accounting processes and manage a specialised operational support team Partner closely with operational leaders to identify efficiencies and improve performance - driving continuous process improvement and efficiencies. Act as company secretary for one or more entities. Skills Required: ACA, ACCA or CIMA qualified Proven experience in a senior finance leadership role Strong knowledge of statutory accounting, compliance, and governance Confident communicator with the ability to influence at senior level Hands-on, commercially minded, and comfortable operating in a dynamic environment Any prior experience within manufacturing would be an advantage Benefits: Competitive salary dependent on experience Bonus Company pension scheme Health scheme and life assurance Salary sacrifice scheme This is a site-based role with some flexibility where required and occasional travel across the UK.
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 17, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Store Manager Bristol (BS4) 30,000 - 32,000 basic + up to 3,000 achievable commission 40 hours per week (rota basis including weekends) A growing and highly reputable business within the self-storage and flexible workspace sector is looking for an ambitious Store Manager to lead one of its key Bristol locations. This is more than just a management role. It is an opportunity to take full ownership of a busy, customer driven site, lead from the front, and play a key part in a company that is expanding rapidly across the UK. If you enjoy building high performing teams, driving sales, and delivering an outstanding customer experience, this role offers the platform to make a real impact. The Opportunity You will be responsible for the overall performance of the store, combining commercial awareness with strong leadership. The role blends sales, operations, and people management, giving you full exposure to running a successful site. You will lead a small team, ensuring they are motivated, engaged, and consistently delivering excellent service, while also driving revenue through new business and account growth. What You'll Be Doing Leading, coaching, and developing your team to achieve sales targets and deliver exceptional customer service Driving new business opportunities while maximising existing customer accounts Monitoring performance metrics and identifying areas to improve revenue and efficiency Managing the day to day operations of the site, ensuring high standards of presentation, safety, and organisation Overseeing customer enquiries, storage lettings, and associated product sales Handling payments, supporting credit control, and ensuring accurate financial processes Acting as key holder, including responsibility for security and alarm systems What's In It for You Competitive basic salary with realistic quarterly commission 28 days holiday including bank holidays Free onsite parking Clear progression opportunities within a growing business Employee referral bonus scheme Discounts for friends and family Recognition and reward programmes for performance What We're Looking For At least 2 years' experience in a customer facing sales, retail, or hospitality environment A minimum of 2 years' experience in a management or supervisory role A confident leader who can motivate and develop a team Commercially minded with a strong focus on results and customer satisfaction Comfortable using Microsoft Office and general systems Flexible to work a rota including weekends Full UK driving licence and access to a vehicle is advantageous This role would suit someone who thrives in a fast paced environment and wants to take ownership of a site, rather than just manage it. If you are driven, hands on, and enjoy seeing tangible results from your leadership, this is a strong next step. All applicants must have the legal right to work in the UK. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 17, 2026
Full time
Store Manager Bristol (BS4) 30,000 - 32,000 basic + up to 3,000 achievable commission 40 hours per week (rota basis including weekends) A growing and highly reputable business within the self-storage and flexible workspace sector is looking for an ambitious Store Manager to lead one of its key Bristol locations. This is more than just a management role. It is an opportunity to take full ownership of a busy, customer driven site, lead from the front, and play a key part in a company that is expanding rapidly across the UK. If you enjoy building high performing teams, driving sales, and delivering an outstanding customer experience, this role offers the platform to make a real impact. The Opportunity You will be responsible for the overall performance of the store, combining commercial awareness with strong leadership. The role blends sales, operations, and people management, giving you full exposure to running a successful site. You will lead a small team, ensuring they are motivated, engaged, and consistently delivering excellent service, while also driving revenue through new business and account growth. What You'll Be Doing Leading, coaching, and developing your team to achieve sales targets and deliver exceptional customer service Driving new business opportunities while maximising existing customer accounts Monitoring performance metrics and identifying areas to improve revenue and efficiency Managing the day to day operations of the site, ensuring high standards of presentation, safety, and organisation Overseeing customer enquiries, storage lettings, and associated product sales Handling payments, supporting credit control, and ensuring accurate financial processes Acting as key holder, including responsibility for security and alarm systems What's In It for You Competitive basic salary with realistic quarterly commission 28 days holiday including bank holidays Free onsite parking Clear progression opportunities within a growing business Employee referral bonus scheme Discounts for friends and family Recognition and reward programmes for performance What We're Looking For At least 2 years' experience in a customer facing sales, retail, or hospitality environment A minimum of 2 years' experience in a management or supervisory role A confident leader who can motivate and develop a team Commercially minded with a strong focus on results and customer satisfaction Comfortable using Microsoft Office and general systems Flexible to work a rota including weekends Full UK driving licence and access to a vehicle is advantageous This role would suit someone who thrives in a fast paced environment and wants to take ownership of a site, rather than just manage it. If you are driven, hands on, and enjoy seeing tangible results from your leadership, this is a strong next step. All applicants must have the legal right to work in the UK. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Apr 17, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Finance Manager - SaaS Experience Our client are looking for a Finance Manager with SaaS experience - please do not apply otherwise Successful candidate will be fully qualified - please do not apply otherwise This is a hybrid role based in the City of London Finance Manager - SaaS Experience Adopt a modern and progressive approach to building a finance function that embraces technology and automation, with an emphasis on accuracy and efficiency, to support the business as it scales Design, build, and maintain the company's suite of financial and operational KPIs, relevant to a SaaS revenue model Develop revenue and ARR metrics, gross margin analysis, customer-level profitability, and cash flow reporting Partner with the CEO and senior leadership to translate financial data into actionable business insight Support the development of annual budgets, quarterly forecasts, and multi-year financial planning models Produce monthly management accounts and board-ready reporting packs, including commentary and variance analysis Finance Manager - SaaS Experience Define and enforce data quality standards across all financial systems and reporting outputs Identify and resolve inconsistencies in source data, ensuring a single source of truth for financial information Work with operations and technology teams to improve the quality and reliability of billing, contract, and subscription data that feeds into financial reporting Implement controls and audit trails to ensure the traceability and integrity of financial data Finance Manager - SaaS Experience Act as a credible and proactive finance partner to the CEO and department heads across sales, product, and operations Support commercial decision-making with clear financial analysis, pricing models, contract structures, and investment cases Contribute to any investor reporting, due diligence processes, or M&A activity as the business evolves Finance Manager - SaaS Experience Own the month-end and year-end close process, ensuring accuracy, timeliness, and completeness of financial records Maintain and strengthen internal financial controls, including revenue recognition, cost allocation, and intercompany reconciliations Manage relationships with external auditors, tax advisers, and statutory reporting obligations (Companies House, HMRC) Maintain accurate accounting records and perform regular bank reconciliations to ensure the integrity of the company's financial position Manage relationships with suppliers and customers in respect of invoicing and billing, resolving queries efficiently and in a timely manner Oversee the purchase order system, ensuring all purchases are appropriately authorised, accurately recorded, and reflected in the company's financial records Own the end-to-end payroll process, providing the payroll service provider with accurate and timely data to ensure seamless monthly execution Ensure compliance with UK GAAP / IFRS as applicable, and maintain accounting policies appropriate to an international SaaS and services business Finance Manager - SaaS Experience Qualified accountant (ACA, ACCA, CIMA or equivalent) SaaS experience Strong technical accounting skills with hands-on experience of month-end close, statutory accounts preparation, and audit management Proven track record of building and maintaining KPI frameworks and management reporting suites A genuine commitment to data quality, evidenced either through professional experience or an understanding of what poor data integrity costs an organisation High proficiency in financial modelling and reporting tools (Excel essential; experience with Xero, Sage, NetSuite, or similar accounting systems) Comfortable operating at pace in a growing SME environment, with the ability to work both strategically and hands-on Finance Manager - SaaS Experience Experience with subscription / ARR revenue models and associated metrics (MRR, churn, NRR, CAC, LTV etc.) Exposure to board and investor reporting in a VC- or PE-backed environment Experience implementing or improving financial systems and ERP platforms Understanding of the regulatory and compliance technology landscape Finance Manager - SaaS Experience A pragmatic self-starter with a can-do attitude. Will be comfortable making sound judgements and taking decisive action in the absence of perfect information, and will bring energy and initiative to every aspect of the role Detail-oriented with an instinct for accuracy and a low tolerance for data ambiguity Intellectually curious - able to question assumptions and dig into the numbers behind the numbers Clear and confident communicator, capable of presenting financial information to non-finance audiences including the CEO and board Proactive and commercially minded, with the drive to add value beyond the core finance function Collaborative and collegiate - comfortable in a close-knit team where flexibility and ownership matter Resilient and adaptable, able to manage competing priorities in a fast-moving business environment Finance Manager - SaaS Experience Immediate in-person interviews on MS TEAMS By applying to this vacancy, you are giving permission to no1 legal and professional to submit your CV to the hiring company No1 Legal and Professional is an employment agency for permanent and temporary roles
Apr 17, 2026
Full time
Finance Manager - SaaS Experience Our client are looking for a Finance Manager with SaaS experience - please do not apply otherwise Successful candidate will be fully qualified - please do not apply otherwise This is a hybrid role based in the City of London Finance Manager - SaaS Experience Adopt a modern and progressive approach to building a finance function that embraces technology and automation, with an emphasis on accuracy and efficiency, to support the business as it scales Design, build, and maintain the company's suite of financial and operational KPIs, relevant to a SaaS revenue model Develop revenue and ARR metrics, gross margin analysis, customer-level profitability, and cash flow reporting Partner with the CEO and senior leadership to translate financial data into actionable business insight Support the development of annual budgets, quarterly forecasts, and multi-year financial planning models Produce monthly management accounts and board-ready reporting packs, including commentary and variance analysis Finance Manager - SaaS Experience Define and enforce data quality standards across all financial systems and reporting outputs Identify and resolve inconsistencies in source data, ensuring a single source of truth for financial information Work with operations and technology teams to improve the quality and reliability of billing, contract, and subscription data that feeds into financial reporting Implement controls and audit trails to ensure the traceability and integrity of financial data Finance Manager - SaaS Experience Act as a credible and proactive finance partner to the CEO and department heads across sales, product, and operations Support commercial decision-making with clear financial analysis, pricing models, contract structures, and investment cases Contribute to any investor reporting, due diligence processes, or M&A activity as the business evolves Finance Manager - SaaS Experience Own the month-end and year-end close process, ensuring accuracy, timeliness, and completeness of financial records Maintain and strengthen internal financial controls, including revenue recognition, cost allocation, and intercompany reconciliations Manage relationships with external auditors, tax advisers, and statutory reporting obligations (Companies House, HMRC) Maintain accurate accounting records and perform regular bank reconciliations to ensure the integrity of the company's financial position Manage relationships with suppliers and customers in respect of invoicing and billing, resolving queries efficiently and in a timely manner Oversee the purchase order system, ensuring all purchases are appropriately authorised, accurately recorded, and reflected in the company's financial records Own the end-to-end payroll process, providing the payroll service provider with accurate and timely data to ensure seamless monthly execution Ensure compliance with UK GAAP / IFRS as applicable, and maintain accounting policies appropriate to an international SaaS and services business Finance Manager - SaaS Experience Qualified accountant (ACA, ACCA, CIMA or equivalent) SaaS experience Strong technical accounting skills with hands-on experience of month-end close, statutory accounts preparation, and audit management Proven track record of building and maintaining KPI frameworks and management reporting suites A genuine commitment to data quality, evidenced either through professional experience or an understanding of what poor data integrity costs an organisation High proficiency in financial modelling and reporting tools (Excel essential; experience with Xero, Sage, NetSuite, or similar accounting systems) Comfortable operating at pace in a growing SME environment, with the ability to work both strategically and hands-on Finance Manager - SaaS Experience Experience with subscription / ARR revenue models and associated metrics (MRR, churn, NRR, CAC, LTV etc.) Exposure to board and investor reporting in a VC- or PE-backed environment Experience implementing or improving financial systems and ERP platforms Understanding of the regulatory and compliance technology landscape Finance Manager - SaaS Experience A pragmatic self-starter with a can-do attitude. Will be comfortable making sound judgements and taking decisive action in the absence of perfect information, and will bring energy and initiative to every aspect of the role Detail-oriented with an instinct for accuracy and a low tolerance for data ambiguity Intellectually curious - able to question assumptions and dig into the numbers behind the numbers Clear and confident communicator, capable of presenting financial information to non-finance audiences including the CEO and board Proactive and commercially minded, with the drive to add value beyond the core finance function Collaborative and collegiate - comfortable in a close-knit team where flexibility and ownership matter Resilient and adaptable, able to manage competing priorities in a fast-moving business environment Finance Manager - SaaS Experience Immediate in-person interviews on MS TEAMS By applying to this vacancy, you are giving permission to no1 legal and professional to submit your CV to the hiring company No1 Legal and Professional is an employment agency for permanent and temporary roles
Our client is a growing professional services organisation based in Southampton who are seeking a Finance Operations Accountant to join their team. You will be joining a dynamic business that has an outstanding market reputation and offers brilliant career progression. The role offers hybrid working and a full study support package and will suit a progressive individual with a strong technical background seeking a new challenge. Job Title: Finance Operations Accountant Job Type: Permanent Location: Southampton (hybrid) Salary: £45,000 Reference no: 16057 Finance Operations Accountant Benefits 26 days holiday plus bank holiday Hybrid working- 1-2 days in the office Company bonus scheme Study support package Healthcare package Walking distance from the train station Pension scheme Finance Operations Accountant About The Role This role supports both the Reconciliation and Journals Managers and plays a key part in ensuring the accurate and timely delivery of the trial balance. It involves managing automated financial feeds and preparing manual journals to maintain the integrity of the general ledger. Key responsibilities include: Producing monthly financial data for key processes and supporting trial balance delivery through management of automated system feeds and manual journals, working closely with Accounts Payable Reconciling balance sheet accounts and investigating any reconciling items Assisting with the preparation of papers for Legal Entity board meetings as required Contributing to the continuous improvement of financial processes and outputs Supporting the implementation of changes to financial reporting, systems, and procedures in an efficient manner Ensuring compliance with control framework Assisting in the provision of information for external auditors Building and maintaining strong working relationships across the wider finance team to promote best practices Ensuring all accounting and financial processes are fully documented and kept up to date in line with policy and regulatory changes The successful Finance Operations Accountant will have: Ability to effectively engage with and influence senior stakeholders Strong written and verbal communication skills Excellent attention to detail and accuracy Proven ability to deliver high-quality work within tight deadlines Comfortable operating within a complex and evolving environment A proactive approach to improving processes and delivering better outcomes Initiative in resolving issues, with the judgement to escalate where necessary Work collaboratively with others to achieve shared goals and drive team success Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Apr 17, 2026
Full time
Our client is a growing professional services organisation based in Southampton who are seeking a Finance Operations Accountant to join their team. You will be joining a dynamic business that has an outstanding market reputation and offers brilliant career progression. The role offers hybrid working and a full study support package and will suit a progressive individual with a strong technical background seeking a new challenge. Job Title: Finance Operations Accountant Job Type: Permanent Location: Southampton (hybrid) Salary: £45,000 Reference no: 16057 Finance Operations Accountant Benefits 26 days holiday plus bank holiday Hybrid working- 1-2 days in the office Company bonus scheme Study support package Healthcare package Walking distance from the train station Pension scheme Finance Operations Accountant About The Role This role supports both the Reconciliation and Journals Managers and plays a key part in ensuring the accurate and timely delivery of the trial balance. It involves managing automated financial feeds and preparing manual journals to maintain the integrity of the general ledger. Key responsibilities include: Producing monthly financial data for key processes and supporting trial balance delivery through management of automated system feeds and manual journals, working closely with Accounts Payable Reconciling balance sheet accounts and investigating any reconciling items Assisting with the preparation of papers for Legal Entity board meetings as required Contributing to the continuous improvement of financial processes and outputs Supporting the implementation of changes to financial reporting, systems, and procedures in an efficient manner Ensuring compliance with control framework Assisting in the provision of information for external auditors Building and maintaining strong working relationships across the wider finance team to promote best practices Ensuring all accounting and financial processes are fully documented and kept up to date in line with policy and regulatory changes The successful Finance Operations Accountant will have: Ability to effectively engage with and influence senior stakeholders Strong written and verbal communication skills Excellent attention to detail and accuracy Proven ability to deliver high-quality work within tight deadlines Comfortable operating within a complex and evolving environment A proactive approach to improving processes and delivering better outcomes Initiative in resolving issues, with the judgement to escalate where necessary Work collaboratively with others to achieve shared goals and drive team success Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days, please assume that you have not been successful. Refer a friend If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)
Income Manager We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio. Position: Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio. Key responsibilities include: Leading and developing teams managing between 9,000 and 20,000 accounts Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m Embedding a high-performance culture through coaching and development of Customer Account Managers Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies Using data and insight to identify risk, improve outcomes and influence senior stakeholders Working collaboratively across teams to improve service delivery and customer outcomes Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results. You will demonstrate: Proven experience managing teams in a fast-paced, target-driven environment Strong leadership and people development skills with the ability to motivate teams to achieve KPIs Excellent communication skills and the ability to influence a wide range of stakeholders In-depth knowledge of housing law, landlord and tenant legislation and welfare reform Strong organisational and problem-solving abilities with a proactive approach Experience working with internal and external partners to resolve complex cases Ability to analyse performance data and support strategic decision-making About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach. Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Apr 17, 2026
Full time
Income Manager We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio. Position: Income Manager Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience Location: Stratford, London with hybrid working (20% to 40% office based) Hours: Full time Contract: Fixed Term Contract, 11 months Closing Date: 28 April 2026 Interview Dates: 5 and 6 May 2026 About the Role This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio. Key responsibilities include: Leading and developing teams managing between 9,000 and 20,000 accounts Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m Embedding a high-performance culture through coaching and development of Customer Account Managers Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies Using data and insight to identify risk, improve outcomes and influence senior stakeholders Working collaboratively across teams to improve service delivery and customer outcomes Supporting continuous improvement, policy development and operational strategy About You You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results. You will demonstrate: Proven experience managing teams in a fast-paced, target-driven environment Strong leadership and people development skills with the ability to motivate teams to achieve KPIs Excellent communication skills and the ability to influence a wide range of stakeholders In-depth knowledge of housing law, landlord and tenant legislation and welfare reform Strong organisational and problem-solving abilities with a proactive approach Experience working with internal and external partners to resolve complex cases Ability to analyse performance data and support strategic decision-making About the Organisation This organisation is one of the UK's leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives. They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach. Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Apr 17, 2026
Full time
Job Description Job Title: Finance and Operations Manager for the Sisters of Our Lady of the Missions (RNDM) Accountable to: Province Leadership Team and Trustees of the Charity Hours of Work: 32 hours per week (worked over 4 days) Remuneration: £56,216 (based on full-time rate of £65,000) Base: Harrow Wealdstone, North London and home working Please email for application form Role Summary: The Finance and Operations Manager is responsible for safeguarding the financial affairs of the province, under the direction of the province leader and her Team, according to congregation policy. Directives 86 . The postholder will, on behalf of the Provincial, be responsible for governance, operational management. planning, risk management, staff management and administration of the Charity's resources. They will work closely with other key staff including the Care Manager, Finance Officer/Bookkeeper, HR Advisor and external professionals. Key Responsibilities: 1. Strategic Planning and Leadership Directly contribute to and lead aspects of the Province's strategic planning process to ensure the aims of the Province and hence the Charity are achieved and maintained. Represent the Charity with external organisations as and when required. Advise on any significant financial, governance and risk issues, making recommendations as appropriate. Provide clear and succinct papers to the Provincial and Team to advise on and improve operational management. Maintain professional relationships and meet regularly with the Charity's investment managers, bankers, auditors and other stakeholders Regularly review the investment portfolio and policy, and in conjunction with the investment managers, advise on changes to growth and income projections and their implications 2. Management of Financial processes and controls Review the established financial framework identifying any areas of risk Make recommendations to improve financial systems and controls to guide the Charity's financial decision-making. Manage the internal control system for the Provincial Fund and Communities by applying the systems and procedures stated in the current version of the Accounting and Procedures Manual putting forward any suggested amendments to those procedures for approval by the trustees. Oversee all accounts held by the Congregation including the Solidarity Mission Fund. Be responsible for the accounting procedures and key internal controls at Community and Provincial Fund level, to be able to assure the Provincial that the Charity's financial integrity is sound. Ensure all information is being recorded onto the Sage accounting system and that regular routine reports are provided by the finance officer Ensure that payroll information is recorded and processed accurately Liaising with the Senior Management Team and other budget holders, prepare and present the Charity's draft annual budget for discussion and approval by the Trustees Prepare quarterly management accounts for the Provincial Fund (to include a full reconciliation of investments to investment manager reports) and present these to the trustees together with a commentary and comparison to budget. Prepare the year end statutory accounts, liaise with the auditors over the annual audit thereof. Ensure the annual accounts, annual returns and other necessary filings are submitted to the Charity Commission as appropriate. Ensure all payments to HMRC and Pension providers are made in a timely way As required act as a signatory on community and Province bank accounts in a manner consistent with the Scheme of Delegation and bank mandates. Process, and authorise payments, including on-line banking and sign cheques as required for Community and Province level in accordance with the agreed Scheme of Delegation and bank mandates. Support Community Bursars and Finance Officer in Sturry. 3. Management and Employment of Staff in Harrow Wealdstone and on the Sturry site With the support of the Local Leader, legal and Human Resources Advisors, systematically review employment policies and recruitment procedures ensuring they are appropriate and meet current legislation and best practice. Review the current secretariat structure and make proposals to ensure that the support requirements and services needed by the Provincial and Trustees are met. As Required, to take minutes of key meetings and/or to organise this to be carried out by members of the secretariat. Visit the site in Sturry on a regular basis and work with the Care Manager on any issues that have financial and operational implications Liaise with the Care Manager regarding the Home's financial requirements and budget as necessary. Attend senior management team meetings Liaise with legal and Human Resources Advisor on employment and operational matters as necessary Manage the IT contract and make costed proposals for improvements and updating. Ensure the Provincial is fully informed and consulted on any operational changes to working arrangements to ensure the needs of the sisters remains the priority To provide advice and make proposals on finance matters including annual staff pay reviews making written proposals to the Trustees. Liaise directly with the Care Manager and Finance officer in the care home in Sturry and include them in budgetary planning. Liaise with Archivist as required on the Sturry site Consider and make proposals for new and updated finance and other technology and systems to improve services. 4. Management of Property Support the Provincial to establish and develop their community property maintenance plans. Liaise with Insurance providers to ensure cover provided is adequate and proportionate to risk Liaise with external contractors' property maintenance providers, appointed by the Trustees, to ensure work is to a good standard and that value for money is being achieved. Regularly review the contracts with external property maintenance providers. Share health and safety information with the Provincial and Leadership Team. 5. Safeguarding Manage the Safeguarding lead and ensure regular reports are provided Ensure safe recruitment processes are in place and that DBS checks and training are carried out and documented for all staff and sisters Work within the agreed safeguarding policy and action plan. Attend training as required 6. General (a) Undertake continuous professional development and training to ensure knowledge is kept up-to-date. (b) Ensure accountancy registration is maintained and practice is updated Person Specification for Finance and Operations Manager for The Congregation of Sisters of Our Lady of the Missions CIO A qualified accountant, ACCA, CIMA or equivalent with at least 5 years' experience of working at a senior management level. Experience of strategic planning and risk management. Knowledge of Investments & investment accounting. Understanding of regulatory compliance and the requirements of the Charity Commission. Experience of working with Auditors and Investment Partners. Ability to work under own initiative to broad agreed guidelines. Excellent communication skills and the ability to work across all levels of the organisation. Excellent organisational and time management skills with the ability to manage a heavy workload and deal with competing priorities. Strong communication skills with senior managers, trustees and staff. Confident practitioner who is able to contribute ideas and bring their experience to the benefit of the Charity. Flexible and adaptable approach to working hours and job requirements. Ability to present information and to explain financial processes and systems to non-finance colleagues. High level of proficiency with accounting software, such as Sage and lastly, Excellent IT skills. Demonstrates commitment to the Charity's mission.
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
Apr 17, 2026
Full time
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
Get Staffed Online Recruitment Limited
Bristol, Gloucestershire
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
Apr 17, 2026
Full time
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
The Firm A leading London-based specialist law firm focusing on employment, partnership, and regulatory matters, recognised in top legal rankings and industry guides. The firm advises multinational organisations, senior executives, and professional practices on complex UK and cross-border issues, often involving high-value and high-risk matters The Opportunity A hands-on Finance Manager opportunity within a specialist professional services firm, ideal for a part-qualified accountant looking to take the next step. The role sits at the centre of the finance function, combining day-to-day operational responsibility with growing exposure to strategic finance, including budgeting and forecasting. Overseeing transactional finance, including billing, credit control, cash management and payroll Monitoring WIP, aged debt and cash flow to support working capital management Supporting management accounts, financial reporting, and performance analysis Ensuring compliance with regulatory requirements and client money processes Liaising with partners and stakeholders to resolve queries and improve financial processes Opportunity to gain exposure to budgeting, forecasting and broader financial planning This Finance Manager position is a full time, permanent role, working Monday - Friday, 2 days in Office. Requirements Part-qualified accountant (or equivalent) with law firm experience, strong technical accounting skills, and the ability to prepare management accounts. Highly organised and detail-oriented, with experience working in small teams, managing priorities, and meeting deadlines. Strong communication skills, a proactive approach, and proficiency in accounting systems and Excel Vacancy highlights Hybrid working (2 days based in the office and 3 days working from home) Excellent benefits package To be considered for this Finance Manager opportunity please contact Birchrose Associates for a confidential discussion. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Apr 17, 2026
Full time
The Firm A leading London-based specialist law firm focusing on employment, partnership, and regulatory matters, recognised in top legal rankings and industry guides. The firm advises multinational organisations, senior executives, and professional practices on complex UK and cross-border issues, often involving high-value and high-risk matters The Opportunity A hands-on Finance Manager opportunity within a specialist professional services firm, ideal for a part-qualified accountant looking to take the next step. The role sits at the centre of the finance function, combining day-to-day operational responsibility with growing exposure to strategic finance, including budgeting and forecasting. Overseeing transactional finance, including billing, credit control, cash management and payroll Monitoring WIP, aged debt and cash flow to support working capital management Supporting management accounts, financial reporting, and performance analysis Ensuring compliance with regulatory requirements and client money processes Liaising with partners and stakeholders to resolve queries and improve financial processes Opportunity to gain exposure to budgeting, forecasting and broader financial planning This Finance Manager position is a full time, permanent role, working Monday - Friday, 2 days in Office. Requirements Part-qualified accountant (or equivalent) with law firm experience, strong technical accounting skills, and the ability to prepare management accounts. Highly organised and detail-oriented, with experience working in small teams, managing priorities, and meeting deadlines. Strong communication skills, a proactive approach, and proficiency in accounting systems and Excel Vacancy highlights Hybrid working (2 days based in the office and 3 days working from home) Excellent benefits package To be considered for this Finance Manager opportunity please contact Birchrose Associates for a confidential discussion. Birchrose Associates, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Income Officer £35,750 Southend-on-Sea Permanent, Full Time We are looking for an Income Officer to be responsible for supporting customers proactively in a variety of ways to manage their rent account effectively and to prevent arrears. They will provide practical advice and work with a wide range of stakeholders to provide a highly professional, customer focused service to our customers. Officers will be expected to proactively support customers and ensure that accounts within their area of responsibility are well monitored, taking action where required. Our focus is to support customers by giving timely benefit and budgetary advice so they can sustain their tenancy or lease. Officers will be expected to visit customers who need advice, guidance, and support with regards to their account. What you'll be doing To identify risk of tenancy/lease failure through all contact with customers. Actively address this through budgeting and benefit advice, guidance, referral, and cross-team working. Ensure customers receive the support they need to maximise their income and looking at opportunities to enable them to be financially stable. To maximise rental income and promote tenancy sustainment, exercising judgement and adapting the income management approach to the circumstances and needs of the individual/household. This will include using various communication methods i.e., letters, text, email as well as visits to customers' homes. To manage a caseload of both current and former accounts, including any associated court or legal costs; in accordance with our policies and procedures, but also taking a proactive approach to preventing arrears and limiting the risk of escalating debt. This will include but is not limited to liaising with D.W.P, Housing Benefit departments and Lenders to ensure income is maximised and arrears minimised. Making referrals to our Benefit Coaches, or appropriate external agencies for debt advice. To approach contentious and complex issues with tact and sensitivity, using interviewing skills to facilitate favourable outcomes for all parties. What we are looking for Full driving license and access to a vehicle for work purposes. Experience of working to and meeting deadlines. Experience in coordinating and prioritising own workload. Commitment to delivering excellence in customer service at all times. Experience of dealing with vulnerable people Please note the office expectancy of this role is as follows: This role will be expected in the office 2 days a week, with at least 1 day of travelling to your patch a week, however this could vary. We recommend being in the office full time initially for a period of training and support from the team. Benefits The salary for this post will be £35,750 Per Annum. Location: Southend-on-Sea Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment. The Company We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
Apr 17, 2026
Full time
Income Officer £35,750 Southend-on-Sea Permanent, Full Time We are looking for an Income Officer to be responsible for supporting customers proactively in a variety of ways to manage their rent account effectively and to prevent arrears. They will provide practical advice and work with a wide range of stakeholders to provide a highly professional, customer focused service to our customers. Officers will be expected to proactively support customers and ensure that accounts within their area of responsibility are well monitored, taking action where required. Our focus is to support customers by giving timely benefit and budgetary advice so they can sustain their tenancy or lease. Officers will be expected to visit customers who need advice, guidance, and support with regards to their account. What you'll be doing To identify risk of tenancy/lease failure through all contact with customers. Actively address this through budgeting and benefit advice, guidance, referral, and cross-team working. Ensure customers receive the support they need to maximise their income and looking at opportunities to enable them to be financially stable. To maximise rental income and promote tenancy sustainment, exercising judgement and adapting the income management approach to the circumstances and needs of the individual/household. This will include using various communication methods i.e., letters, text, email as well as visits to customers' homes. To manage a caseload of both current and former accounts, including any associated court or legal costs; in accordance with our policies and procedures, but also taking a proactive approach to preventing arrears and limiting the risk of escalating debt. This will include but is not limited to liaising with D.W.P, Housing Benefit departments and Lenders to ensure income is maximised and arrears minimised. Making referrals to our Benefit Coaches, or appropriate external agencies for debt advice. To approach contentious and complex issues with tact and sensitivity, using interviewing skills to facilitate favourable outcomes for all parties. What we are looking for Full driving license and access to a vehicle for work purposes. Experience of working to and meeting deadlines. Experience in coordinating and prioritising own workload. Commitment to delivering excellence in customer service at all times. Experience of dealing with vulnerable people Please note the office expectancy of this role is as follows: This role will be expected in the office 2 days a week, with at least 1 day of travelling to your patch a week, however this could vary. We recommend being in the office full time initially for a period of training and support from the team. Benefits The salary for this post will be £35,750 Per Annum. Location: Southend-on-Sea Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment. The Company We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 17, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room. Founded in 2019, we're 75+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally. We're hiring a Customer Success Manager as one of our early CS hires. You'll own the product relationship across a portfolio of accounts - onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal. This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use. What You'll Do Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product Own product and methodology queries - be the expert customers turn to when they have a question Run regular check ins and training sessions with users across your accounts Monitor account health and flag risk early Feed customer insight and product feedback back into the business Work closely with the account management team to ensure seamless customer support at every stage What We're Looking For The Essentials 2-4 years in a customer success or account management role within a B2B SaaS environment Demonstrated ability to drive product adoption and manage a portfolio of accounts Strong product instinct - you get into the details, learn fast, and become the expert Proactive approach to account health - you spot disengagement early and act on it Nice To Have Experience in energy, infrastructure, or data driven research products Familiarity with CS tools such as HubSpot, Intercom, or Gainsight Exposure to energy markets or an appetite to develop it quickly Equal Opportunity & Legal Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us at . What You Can Expect From Us At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go. We're looking for people who want to do the best work of their careers. If that's you, we want to talk.
Apr 17, 2026
Full time
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it. We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room. Founded in 2019, we're 75+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast. This is a rare chance to join a category-defining company at the moment it's scaling globally. We're hiring a Customer Success Manager as one of our early CS hires. You'll own the product relationship across a portfolio of accounts - onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal. This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use. What You'll Do Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product Own product and methodology queries - be the expert customers turn to when they have a question Run regular check ins and training sessions with users across your accounts Monitor account health and flag risk early Feed customer insight and product feedback back into the business Work closely with the account management team to ensure seamless customer support at every stage What We're Looking For The Essentials 2-4 years in a customer success or account management role within a B2B SaaS environment Demonstrated ability to drive product adoption and manage a portfolio of accounts Strong product instinct - you get into the details, learn fast, and become the expert Proactive approach to account health - you spot disengagement early and act on it Nice To Have Experience in energy, infrastructure, or data driven research products Familiarity with CS tools such as HubSpot, Intercom, or Gainsight Exposure to energy markets or an appetite to develop it quickly Equal Opportunity & Legal Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010. If you require assistance or a reasonable accommodation during the application or interview process, please contact us at . What You Can Expect From Us At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build. You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go. We're looking for people who want to do the best work of their careers. If that's you, we want to talk.
Our engineering client is seeking an experienced HR Manager to support their site within the Staffordshire area. Working in this small business, this HR Manager role will enjoy a 4 day working week and oversee a workforce circa 60-80 employees. This standalone role is also responsible for a HR Administrator and together you will deliver a comprehensive HR service across the business. This role will drive the performance of the organisation by supporting employee engagement and developing and enhancing the positive working culture. This broad generalist HR Manager role reports directly to the MD and is a critical role within the business. Job Description for the HR Manager role: Reporting to the MD and senior leadership team on all people-related matters Contributing to business strategy by aligning HR initiatives with organisational goals Lead on workforce planning, organisational development, and change management initiatives To manage complex employee relations matters including absence, disciplinaries, grievances, and capability issues Providing expert guidance to managers, ensuring fair, consistent, and legally compliant decision-making Promote best practice and proactively mitigate employee relations risks Payroll & HR Administration Oversight Oversee the accurate and timely delivery of weekly and monthly payroll processes Ensure robust HR administration processes and data integrity across all systems Measure and analyse employee engagement, identifying trends and implementing improvement initiatives Championing a positive, inclusive, and high-performance culture Performance Management Drive the performance management framework, coaching managers to effectively manage performance, capability, and development Support the development of high-performing teams through clear objectives and continuous feedback Candidate Requirements: Ideally CIPD Level 5 qualification Strong knowledge of Employment law and HR best practice Experience within a stand alone HR role Experience of a full range of employee relations cases Experience of managing the whole recruitment process Supervisory experience Someone who can development HR policies and procedures Strong problem solving skills This role is commutable from: Uttoxeter, Cheadle, Tean, Stone, Newcastle under Lyme, Stoke on Trent This role would suit candidates with the following experience: HR BP, HR Business Partner, People Partner, People Business Partner, Strategic HR Advisor, Talent Partner, Employee Relations Partner Hours: 4 Days per week, Monday Thursday, 7:30 5:00 pm Salary: £40,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Apr 16, 2026
Full time
Our engineering client is seeking an experienced HR Manager to support their site within the Staffordshire area. Working in this small business, this HR Manager role will enjoy a 4 day working week and oversee a workforce circa 60-80 employees. This standalone role is also responsible for a HR Administrator and together you will deliver a comprehensive HR service across the business. This role will drive the performance of the organisation by supporting employee engagement and developing and enhancing the positive working culture. This broad generalist HR Manager role reports directly to the MD and is a critical role within the business. Job Description for the HR Manager role: Reporting to the MD and senior leadership team on all people-related matters Contributing to business strategy by aligning HR initiatives with organisational goals Lead on workforce planning, organisational development, and change management initiatives To manage complex employee relations matters including absence, disciplinaries, grievances, and capability issues Providing expert guidance to managers, ensuring fair, consistent, and legally compliant decision-making Promote best practice and proactively mitigate employee relations risks Payroll & HR Administration Oversight Oversee the accurate and timely delivery of weekly and monthly payroll processes Ensure robust HR administration processes and data integrity across all systems Measure and analyse employee engagement, identifying trends and implementing improvement initiatives Championing a positive, inclusive, and high-performance culture Performance Management Drive the performance management framework, coaching managers to effectively manage performance, capability, and development Support the development of high-performing teams through clear objectives and continuous feedback Candidate Requirements: Ideally CIPD Level 5 qualification Strong knowledge of Employment law and HR best practice Experience within a stand alone HR role Experience of a full range of employee relations cases Experience of managing the whole recruitment process Supervisory experience Someone who can development HR policies and procedures Strong problem solving skills This role is commutable from: Uttoxeter, Cheadle, Tean, Stone, Newcastle under Lyme, Stoke on Trent This role would suit candidates with the following experience: HR BP, HR Business Partner, People Partner, People Business Partner, Strategic HR Advisor, Talent Partner, Employee Relations Partner Hours: 4 Days per week, Monday Thursday, 7:30 5:00 pm Salary: £40,000 Per Annum Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Apr 16, 2026
Full time
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
UK General Manager page is loaded UK General Managerremote type: In-Personlocations: A-dec UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101961At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding. OverviewTo provide strategic leadership for the assigned international distribution facility, driving alignment with the A-dec Enterprise corporate goals in profitability, quality, and safety. This includes the effective management of all A-dec UK core operational functions-sales, marketing, customer service, export/import logistics, finance, legal and regulatory compliance, human resources, information systems, and administration. A key focus of the role is to foster a high-performing, collaborative team environment, empowering staff through clear direction, professional development, and a culture of accountability and continuous improvement. Duties and Responsibilities: Strategic Planning & Execution Develop and lead the implementation of strategic plans at the facility level that support both local and corporate objectives. Emphasis is placed on driving sales growth, enhancing marketing effectiveness, and strengthening customer relationships, while ensuring full compliance with applicable laws, corporate policies, and governance standards. Sales & Market Development Design and execute targeted strategies to maximise sales and drive pull-through of A-dec manufactured products, ensuring achievement of import sales targets and sustained market presence. Team Leadership & Development Oversee the recruitment, onboarding, training, performance management, and professional development of facility personnel. Ensure all people practices align with corporate values and policies, fostering a culture of accountability, engagement, and continuous improvement. External Representation Act as the company's representative in relevant trade and industry associations, as well as within the broader business community, promoting the organisation's interests and strengthening its external profile. Cross-Functional Collaboration Work in close partnership with the Foreign-based management team-particularly across sales, marketing, and finance-to ensure facility operations are strategically aligned with global business objectives and deliver consistent value across markets. Qualifications and Skills: Bachelor's degree or equivalent combination of education and experience with over 10 years of increasing responsibility in an operational leadership position that includes financial accountabilities. Sales and marketing leadership or other high-level experience in the dental industry is preferred. Second level management experience Demonstrable ability to effectively manage, motivate and direct an executive leadership team across multiple functional areas as well as the ability to develop and execute successful operational plans to support the business unit and overall corporate objectives. High level numeracy, and experience of managing branch level accounts. Advanced communication and organisational skills with the ability to manage time and resources effectively. Ability to travel internationally. English fluency (written and spoken) Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement. A background check and screen for the illegal use of drugs is required. A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. VEVRAA Federal Contractor" A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas. You are a dreamer. A doer. The one who never stops seeking a better way. You are the kind of person we are looking for to join our team.If you know A-dec, you know that we are a global, family-run company with a big name in the dental industry. But we didn't get here by settling for the status quo. We are perpetually pursuing ways to improve our products and consequently, the lives and well-being of our doctors and patients. A-dec encourages collaboration, believing that curiosity leads to innovation, and diversity and cross-function create the unexpected. We work hard. We play hard. And we never forget that the time you balance outside of work shapes and defines you as a person.Let's make a difference together.
Apr 16, 2026
Full time
UK General Manager page is loaded UK General Managerremote type: In-Personlocations: A-dec UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101961At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding. OverviewTo provide strategic leadership for the assigned international distribution facility, driving alignment with the A-dec Enterprise corporate goals in profitability, quality, and safety. This includes the effective management of all A-dec UK core operational functions-sales, marketing, customer service, export/import logistics, finance, legal and regulatory compliance, human resources, information systems, and administration. A key focus of the role is to foster a high-performing, collaborative team environment, empowering staff through clear direction, professional development, and a culture of accountability and continuous improvement. Duties and Responsibilities: Strategic Planning & Execution Develop and lead the implementation of strategic plans at the facility level that support both local and corporate objectives. Emphasis is placed on driving sales growth, enhancing marketing effectiveness, and strengthening customer relationships, while ensuring full compliance with applicable laws, corporate policies, and governance standards. Sales & Market Development Design and execute targeted strategies to maximise sales and drive pull-through of A-dec manufactured products, ensuring achievement of import sales targets and sustained market presence. Team Leadership & Development Oversee the recruitment, onboarding, training, performance management, and professional development of facility personnel. Ensure all people practices align with corporate values and policies, fostering a culture of accountability, engagement, and continuous improvement. External Representation Act as the company's representative in relevant trade and industry associations, as well as within the broader business community, promoting the organisation's interests and strengthening its external profile. Cross-Functional Collaboration Work in close partnership with the Foreign-based management team-particularly across sales, marketing, and finance-to ensure facility operations are strategically aligned with global business objectives and deliver consistent value across markets. Qualifications and Skills: Bachelor's degree or equivalent combination of education and experience with over 10 years of increasing responsibility in an operational leadership position that includes financial accountabilities. Sales and marketing leadership or other high-level experience in the dental industry is preferred. Second level management experience Demonstrable ability to effectively manage, motivate and direct an executive leadership team across multiple functional areas as well as the ability to develop and execute successful operational plans to support the business unit and overall corporate objectives. High level numeracy, and experience of managing branch level accounts. Advanced communication and organisational skills with the ability to manage time and resources effectively. Ability to travel internationally. English fluency (written and spoken) Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement. A background check and screen for the illegal use of drugs is required. A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. VEVRAA Federal Contractor" A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas. You are a dreamer. A doer. The one who never stops seeking a better way. You are the kind of person we are looking for to join our team.If you know A-dec, you know that we are a global, family-run company with a big name in the dental industry. But we didn't get here by settling for the status quo. We are perpetually pursuing ways to improve our products and consequently, the lives and well-being of our doctors and patients. A-dec encourages collaboration, believing that curiosity leads to innovation, and diversity and cross-function create the unexpected. We work hard. We play hard. And we never forget that the time you balance outside of work shapes and defines you as a person.Let's make a difference together.
