Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
About the job Role: Warehouse Shift Manager (18:00 - 06:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17) Salary & Benefits: 42,000 - 57,500 + Holidays & Package. Shift Pattern: The role works to a set 18:00 - 06:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 20 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Warehouse Shift Manager (18:00 - 06:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced logistics professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Reporting Line: Reporting to the Site Operations Manager. Operational Leadership: Take a hands-on role in overseeing daily warehouse and distribution activities, ensuring operational plans are executed effectively during site start-up. Actively support the implementation of processes and drive day-to-day performance on the floor. Team Management: Lead, coach and support front line managers, supervisors and operatives, maintaining a visible presence on the warehouse floor to drive engagement, productivity and a strong team culture. Client Relationships: Act as a key day-to-day operational contact for customers, ensuring service delivery meets expectations and resolving any issues in a timely and proactive manner. Commercial Responsibility & Budget Management: Monitor daily operational costs, labour usage and resource allocation, ensuring activities are delivered efficiently and within budget constraints. Performance Metrics: Actively track and manage KPIs on a daily and shift basis, taking immediate action to address performance gaps and ensure service level achievement. Compliance: Take direct responsibility for maintaining health & safety standards on-site, conducting regular checks and ensuring all team members follow safe working practices and procedures. Process Optimisation: Identify inefficiencies through direct observation on the warehouse floor and implement practical improvements to processes, workflows and layout to drive productivity. Innovation: Support the roll out and day-to-day use of new systems, equipment and automation, ensuring teams are trained and processes are embedded effectively. Supplier Relationships: Work closely with on-site suppliers and service providers, managing day-to-day interactions to ensure consistent service and quick resolution of operational issues. The Candidate The successful candidate for the Warehouse Shift Manager (18:00 - 06:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. A minimum of 5+ years experience at a Shift Manager / Shift Operations Manager level previously - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 18:00 - 06:00 - Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 42,000 to 57,500. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
Apr 18, 2026
Full time
About the job Role: Warehouse Shift Manager (18:00 - 06:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17) Salary & Benefits: 42,000 - 57,500 + Holidays & Package. Shift Pattern: The role works to a set 18:00 - 06:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 20 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Warehouse Shift Manager (18:00 - 06:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced logistics professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Reporting Line: Reporting to the Site Operations Manager. Operational Leadership: Take a hands-on role in overseeing daily warehouse and distribution activities, ensuring operational plans are executed effectively during site start-up. Actively support the implementation of processes and drive day-to-day performance on the floor. Team Management: Lead, coach and support front line managers, supervisors and operatives, maintaining a visible presence on the warehouse floor to drive engagement, productivity and a strong team culture. Client Relationships: Act as a key day-to-day operational contact for customers, ensuring service delivery meets expectations and resolving any issues in a timely and proactive manner. Commercial Responsibility & Budget Management: Monitor daily operational costs, labour usage and resource allocation, ensuring activities are delivered efficiently and within budget constraints. Performance Metrics: Actively track and manage KPIs on a daily and shift basis, taking immediate action to address performance gaps and ensure service level achievement. Compliance: Take direct responsibility for maintaining health & safety standards on-site, conducting regular checks and ensuring all team members follow safe working practices and procedures. Process Optimisation: Identify inefficiencies through direct observation on the warehouse floor and implement practical improvements to processes, workflows and layout to drive productivity. Innovation: Support the roll out and day-to-day use of new systems, equipment and automation, ensuring teams are trained and processes are embedded effectively. Supplier Relationships: Work closely with on-site suppliers and service providers, managing day-to-day interactions to ensure consistent service and quick resolution of operational issues. The Candidate The successful candidate for the Warehouse Shift Manager (18:00 - 06:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. A minimum of 5+ years experience at a Shift Manager / Shift Operations Manager level previously - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 18:00 - 06:00 - Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 42,000 to 57,500. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
Company description: GXO Logistics Supply Chain Inc. Job description: Do you thrive on producing accurate, high-quality management accounts that operational teams can rely on? Can you build strong relationships that influence decision-making and drive performance? Are you passionate about delivering outstanding financial reporting and customer service every day? We are looking for a Finance Manager to click apply for full job details
Apr 18, 2026
Contractor
Company description: GXO Logistics Supply Chain Inc. Job description: Do you thrive on producing accurate, high-quality management accounts that operational teams can rely on? Can you build strong relationships that influence decision-making and drive performance? Are you passionate about delivering outstanding financial reporting and customer service every day? We are looking for a Finance Manager to click apply for full job details
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Professional & Technical Recruitment Consultant Location: Hybrid - 3 days on-site Ipswich or Cambridge, Milton, Northampton or Walsall / 2 days from home Salary: Competitive + Bonus Contract: Full-time, 37 hours per week At Opus People Solutions , we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are now expanding our Professional & Technical desk; a vertical which covers complex, business critical roles in areas like environmental health, IT, surveying, building control, and more. This is a great opportunity for a consultant who enjoys working closely with senior stakeholders, managing technical briefs, and playing a part in how local government services are delivered. What you'll do: Work directly with hiring managers to take accurate briefs and understand technical requirements Provide high quality shortlists through direct sourcing and engagement with our trusted supply chain Deliver brilliant candidate and client communication - professional, timely and people focused Manage multiple (often high profile) roles at pace while maintaining strong service quality Build and manage trusted partnerships with a wide supplier base Support workforce planning conversations by understanding long term client needs Attending client meetings and supplier reviews to build relationships, understand challenges and plan ahead We're looking for someone who: Is a confident communicator - written, spoken, and on the phone Can juggle a varied workload and prioritise effectively Is curious and conscientious - keen to learn and deliver high standards Has strong commercial awareness and a drive to exceed expectations (without pushy sales!) Is comfortable engaging with senior decision makers, including up to Chief Executive level Thrives in a fast paced, delivery focused environment with a clear public impact Why Opus? Hybrid working: 3 days in the office, 2 days at home Annual bonus scheme + flexible benefits Join a people first business that values public sector impact Clear career progression and training in MSP deliver
Apr 18, 2026
Full time
Professional & Technical Recruitment Consultant Location: Hybrid - 3 days on-site Ipswich or Cambridge, Milton, Northampton or Walsall / 2 days from home Salary: Competitive + Bonus Contract: Full-time, 37 hours per week At Opus People Solutions , we deliver managed service recruitment (MSP) to over 25 local authority clients across the UK. Our model is built around expertise, ethical delivery, and long-term partnership - not just filling roles, but finding the right people who will shape the future of public services. We are now expanding our Professional & Technical desk; a vertical which covers complex, business critical roles in areas like environmental health, IT, surveying, building control, and more. This is a great opportunity for a consultant who enjoys working closely with senior stakeholders, managing technical briefs, and playing a part in how local government services are delivered. What you'll do: Work directly with hiring managers to take accurate briefs and understand technical requirements Provide high quality shortlists through direct sourcing and engagement with our trusted supply chain Deliver brilliant candidate and client communication - professional, timely and people focused Manage multiple (often high profile) roles at pace while maintaining strong service quality Build and manage trusted partnerships with a wide supplier base Support workforce planning conversations by understanding long term client needs Attending client meetings and supplier reviews to build relationships, understand challenges and plan ahead We're looking for someone who: Is a confident communicator - written, spoken, and on the phone Can juggle a varied workload and prioritise effectively Is curious and conscientious - keen to learn and deliver high standards Has strong commercial awareness and a drive to exceed expectations (without pushy sales!) Is comfortable engaging with senior decision makers, including up to Chief Executive level Thrives in a fast paced, delivery focused environment with a clear public impact Why Opus? Hybrid working: 3 days in the office, 2 days at home Annual bonus scheme + flexible benefits Join a people first business that values public sector impact Clear career progression and training in MSP deliver
Sales Account Manager Swansea Hybrid - Flexible Working To £40,000 + Car + Bonus + Benefits Role Profile Are you a relationship builder with a talent for turning conversations into growth? Do you thrive on delivering "above and beyond" service while keeping your eye on the win? We're looking for a dynamic Sales Account Manager to lead our expansion across Wales and the wider UK. This isn't just about closing deals; it's about becoming a trusted partner to our clients and the face of our commitment to excellence. Why You'll Love This Role Ownership: Take the reins of a diverse portfolio, primarily across Wales, with the scope to impact the entire UK market. Impact: You won't just manage accounts; you'll grow them. Your knack for upselling and identifying customer needs will be the engine of our business growth. Connection: Build meaningful, long-term partnerships rooted in trust, responsiveness, and stellar communication. The Ideal Candidate A Natural Negotiator: You know how to find the "win-win" in every situation. Service-Obsessed: You don't just meet expectations; you anticipate needs and respond with urgency. Growth-Minded: You're driven by high standards and the thrill of seeing your clients (and our business) succeed. Key Responsibilities Manage a portfolio of customer accounts to achieve long-term success through growth and profitability. Generate new business using existing and potential customer networks Develop new products and services to customers, working with internal sales team and our supply partners. Manage Tenders and Customer contracts Set and track sales account targets, aligned with company objectives Monitor sales metrics (e.g., quarterly sales results and annual forecasts) Ready to make your mark? If you have the communication skills to inspire and the strategic mind to deliver, we want to hear from you. Client information Our client is a well-established & growing international business with offices across the globe. Remuneration £35,000 to £40,000 + Car Allowance + Bonus + Benefits Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Apr 18, 2026
Full time
Sales Account Manager Swansea Hybrid - Flexible Working To £40,000 + Car + Bonus + Benefits Role Profile Are you a relationship builder with a talent for turning conversations into growth? Do you thrive on delivering "above and beyond" service while keeping your eye on the win? We're looking for a dynamic Sales Account Manager to lead our expansion across Wales and the wider UK. This isn't just about closing deals; it's about becoming a trusted partner to our clients and the face of our commitment to excellence. Why You'll Love This Role Ownership: Take the reins of a diverse portfolio, primarily across Wales, with the scope to impact the entire UK market. Impact: You won't just manage accounts; you'll grow them. Your knack for upselling and identifying customer needs will be the engine of our business growth. Connection: Build meaningful, long-term partnerships rooted in trust, responsiveness, and stellar communication. The Ideal Candidate A Natural Negotiator: You know how to find the "win-win" in every situation. Service-Obsessed: You don't just meet expectations; you anticipate needs and respond with urgency. Growth-Minded: You're driven by high standards and the thrill of seeing your clients (and our business) succeed. Key Responsibilities Manage a portfolio of customer accounts to achieve long-term success through growth and profitability. Generate new business using existing and potential customer networks Develop new products and services to customers, working with internal sales team and our supply partners. Manage Tenders and Customer contracts Set and track sales account targets, aligned with company objectives Monitor sales metrics (e.g., quarterly sales results and annual forecasts) Ready to make your mark? If you have the communication skills to inspire and the strategic mind to deliver, we want to hear from you. Client information Our client is a well-established & growing international business with offices across the globe. Remuneration £35,000 to £40,000 + Car Allowance + Bonus + Benefits Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Role: Inventory Control and Quality Assurance Manager (18:00 - 06:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17). Salary & Benefits: 45,000 - 60,000 + Holidays & Package. Shift Pattern: The role works to a set 18:00 - 06:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 5 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Inventory Control and Quality Assurance Manager (18:00 - 06:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced Inventory professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Warehouse Operations: Be responsible for ensuring efficient warehouse performance, accurate inventory control, and the highest standards of product quality across all logistics processes. Play a central role in driving operational excellence, maintaining stock integrity, and implementing robust quality assurance procedures in a fast-paced logistics environment. Oversee day-to-day warehouse activities, including goods receiving, storage, picking, packing, and dispatch. Ensure operational processes run efficiently and meet service level agreements (SLAs) Monitor team performance and workflow to optimise productivity and minimise delays Maintain a safe working environment in line with health and safety regulations Collaborate with internal teams and external partners to ensure smooth logistics operations Inventory Management & Control: Maintain accurate inventory records using warehouse management systems (WMS) Conduct regular cycle counts and stock audits, investigating and resolving discrepancies Implement and monitor inventory control procedures to minimise stock loss and errors Analyse inventory data to identify trends, inefficiencies, and improvement opportunities Manage stock levels to ensure optimal availability while reducing excess inventory Ensure proper stock rotation and storage practices Quality Assurance: Develop, implement, and maintain quality control processes across warehouse operations Conduct inspections and audits to ensure compliance with company and client standards Investigate quality issues, identify root causes, and implement corrective actions Ensure all products are handled, stored, and shipped according to required specifications Maintain accurate documentation and reporting related to quality performance Drive continuous improvement initiatives to enhance quality and operational standards The Candidate The successful candidate for the Inventory Control and Quality Assurance Manager (18:00 - 06:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. Strong knowledge of inventory control systems and warehouse management systems (WMS) - Essential. A minimum of 5+ years at Inventory Manager / Quality Assurance Manager / Senior Operations Manager level previously - Essential. Experience in quality assurance or quality control within a logistics or supply chain environment - Essential. Excellent analytical and problem-solving skills - Essential. High attention to detail and strong organisational abilities - Essential. Strong leadership and team coordination skills - Essential. Ability to work in a fast-paced, deadline-driven environment - Essential. Proficiency in Microsoft Office (especially Excel) - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 18:00 - 06:00 Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 45,000 to 60,000. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
Apr 18, 2026
Full time
Role: Inventory Control and Quality Assurance Manager (18:00 - 06:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17). Salary & Benefits: 45,000 - 60,000 + Holidays & Package. Shift Pattern: The role works to a set 18:00 - 06:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 5 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Inventory Control and Quality Assurance Manager (18:00 - 06:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced Inventory professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Warehouse Operations: Be responsible for ensuring efficient warehouse performance, accurate inventory control, and the highest standards of product quality across all logistics processes. Play a central role in driving operational excellence, maintaining stock integrity, and implementing robust quality assurance procedures in a fast-paced logistics environment. Oversee day-to-day warehouse activities, including goods receiving, storage, picking, packing, and dispatch. Ensure operational processes run efficiently and meet service level agreements (SLAs) Monitor team performance and workflow to optimise productivity and minimise delays Maintain a safe working environment in line with health and safety regulations Collaborate with internal teams and external partners to ensure smooth logistics operations Inventory Management & Control: Maintain accurate inventory records using warehouse management systems (WMS) Conduct regular cycle counts and stock audits, investigating and resolving discrepancies Implement and monitor inventory control procedures to minimise stock loss and errors Analyse inventory data to identify trends, inefficiencies, and improvement opportunities Manage stock levels to ensure optimal availability while reducing excess inventory Ensure proper stock rotation and storage practices Quality Assurance: Develop, implement, and maintain quality control processes across warehouse operations Conduct inspections and audits to ensure compliance with company and client standards Investigate quality issues, identify root causes, and implement corrective actions Ensure all products are handled, stored, and shipped according to required specifications Maintain accurate documentation and reporting related to quality performance Drive continuous improvement initiatives to enhance quality and operational standards The Candidate The successful candidate for the Inventory Control and Quality Assurance Manager (18:00 - 06:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. Strong knowledge of inventory control systems and warehouse management systems (WMS) - Essential. A minimum of 5+ years at Inventory Manager / Quality Assurance Manager / Senior Operations Manager level previously - Essential. Experience in quality assurance or quality control within a logistics or supply chain environment - Essential. Excellent analytical and problem-solving skills - Essential. High attention to detail and strong organisational abilities - Essential. Strong leadership and team coordination skills - Essential. Ability to work in a fast-paced, deadline-driven environment - Essential. Proficiency in Microsoft Office (especially Excel) - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 18:00 - 06:00 Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 45,000 to 60,000. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
SUPPLY CHAIN & STOCK CONTROL MANAGER Job Title: Supply Chain Manager Department: Operations Reports To: Senior Leadership Team Reportees: 2+ (with scope to grow) Job Type: Permanent Location: Leeds with occasional potential travel overseas Package Salary: £40,000 - £50,000 per annum (depending on experience) Based in Leeds 25 days' holiday + 8 bank holidays Profit share bonus scheme Development opportunities Position Statement We are seeking a commercially driven and operationally strong Supply Chain Manager to lead and develop our end-to-end supply chain function within a growing B2B business supplying into both contract & retail clients predominantly within the UK. This is not a raw manufacturing environment. The business operates a finishing and assembly model, sourcing components and finished elements from a global supplier base, which are then assembled, finished, and supplied into contract, and readymade goods imported for supply into retailers. As such, the role requires an individual experienced in managing component-based supply chains, coordinating multiple suppliers, and ensuring consistent availability, quality, and performance across assembled products. The successful candidate will manage supplier relationships across Europe, China, Turkey, India and other emerging markets, ensuring continuity of supply, competitive purchasing, and consistent product standards. The business has existing strong systems and processes in place, which significantly supports the role, and a team of knowledgeable colleagues who support each other. Key Objectives Deliver measurable cost savings across procurement and supply chain activities Manage and improve to best-in-class supply chain management system Strengthen and diversify the global supplier base Ensure consistent product quality and supply reliability across assembled products Improve supplier performance through data-driven metrics and relationship management Role Responsibilities Take full ownership of the end-to-end supply chain, managing procurement of components, and to understand sub-assemblies and finished elements to support internal assembly and finishing operations Develop and manage strategic supplier relationships across Europe, China, Turkey, India and other key sourcing regions Negotiate pricing, contracts and supply agreements to deliver cost savings while ensuring continuity and security of supply Identify, evaluate and onboard new suppliers to support growth, reduce risk and improve supply chain flexibility Oversee forecasting and demand planning to ensure alignment between supply and customer requirements, collaborating closely along with the Operations, Sales and finance departments Manage lead times effectively across all suppliers, proactively identifying and mitigating potential delays or disruptions Ensure adequate stock levels are maintained across multiple SKUs and component lines to support uninterrupted assembly and fulfilment Oversee the full purchasing cycle, including stock control and order management Monitor, expedite and manage orders to ensure on-time delivery against agreed schedules Manage logistics, freight and import/export processes across international supply routes Implement and maintain quality control processes for incoming goods, ensuring consistency against product specifications Monitor and manage supplier performance across cost, quality, delivery and service metrics Working closely with the Goods-In function, managing workloads, space capacity and incoming goods Develop and track KPIs to drive performance, identify improvements and support data-driven decision making Lead continuous improvement initiatives to optimise processes, reduce costs and enhance efficiency Oversee inventory management, ensuring accurate stock levels, storage and availability of components for assembly Manage returns, back orders and supplier discrepancies in a timely and professional manner Contribute to management discussions, providing insight and leadership on supply chain strategy and performance Provide reporting for daily, weekly, monthly key metrics and board reporting, and planning ahead to meet business objectives. People and HR skills an essential part of the role Managing perpetual and annual inventory counts Would be excellent to have H&S accreditations and experience (desirable but not essential) Future potential of new product development and procurement role and/or management progression Requirements Proven experience in a component-based, assembly or distribution-led supply chain environment Background in industries such as FMCG, retail supply, consumer goods or engineered products (non-raw manufacturing) Strong track record of managing international suppliers, particularly in Asia and Europe Demonstrated ability to manage multi-supplier, multi-component supply chains Proven success delivering cost savings and operational improvements Experience in supplier negotiation, contract management and performance tracking Experience with supply chain systems and data analysis CIPS qualification (desirable but not essential) Key Competencies Commercial awareness and strong negotiation skills Excellent relationship-building and communication skills Strong coordination skills across complex, multi-supplier environments Analytical and data-driven mindset Ability to operate in an agile manner for reactive & fast-paced solutions Strong organisational and problem-solving abilities Willingness to travel internationally Benefits £40,000 - £50,000 per annum (negotiable) Profit share bonus scheme Birthdays off Development opportunities Opportunity to shape and build a global supply chain function Work within a business focused on assembly, finishing and retail supply rather than manufacturing Exposure to international sourcing and supplier development Real impact on cost, quality and operational performance
Apr 18, 2026
Full time
SUPPLY CHAIN & STOCK CONTROL MANAGER Job Title: Supply Chain Manager Department: Operations Reports To: Senior Leadership Team Reportees: 2+ (with scope to grow) Job Type: Permanent Location: Leeds with occasional potential travel overseas Package Salary: £40,000 - £50,000 per annum (depending on experience) Based in Leeds 25 days' holiday + 8 bank holidays Profit share bonus scheme Development opportunities Position Statement We are seeking a commercially driven and operationally strong Supply Chain Manager to lead and develop our end-to-end supply chain function within a growing B2B business supplying into both contract & retail clients predominantly within the UK. This is not a raw manufacturing environment. The business operates a finishing and assembly model, sourcing components and finished elements from a global supplier base, which are then assembled, finished, and supplied into contract, and readymade goods imported for supply into retailers. As such, the role requires an individual experienced in managing component-based supply chains, coordinating multiple suppliers, and ensuring consistent availability, quality, and performance across assembled products. The successful candidate will manage supplier relationships across Europe, China, Turkey, India and other emerging markets, ensuring continuity of supply, competitive purchasing, and consistent product standards. The business has existing strong systems and processes in place, which significantly supports the role, and a team of knowledgeable colleagues who support each other. Key Objectives Deliver measurable cost savings across procurement and supply chain activities Manage and improve to best-in-class supply chain management system Strengthen and diversify the global supplier base Ensure consistent product quality and supply reliability across assembled products Improve supplier performance through data-driven metrics and relationship management Role Responsibilities Take full ownership of the end-to-end supply chain, managing procurement of components, and to understand sub-assemblies and finished elements to support internal assembly and finishing operations Develop and manage strategic supplier relationships across Europe, China, Turkey, India and other key sourcing regions Negotiate pricing, contracts and supply agreements to deliver cost savings while ensuring continuity and security of supply Identify, evaluate and onboard new suppliers to support growth, reduce risk and improve supply chain flexibility Oversee forecasting and demand planning to ensure alignment between supply and customer requirements, collaborating closely along with the Operations, Sales and finance departments Manage lead times effectively across all suppliers, proactively identifying and mitigating potential delays or disruptions Ensure adequate stock levels are maintained across multiple SKUs and component lines to support uninterrupted assembly and fulfilment Oversee the full purchasing cycle, including stock control and order management Monitor, expedite and manage orders to ensure on-time delivery against agreed schedules Manage logistics, freight and import/export processes across international supply routes Implement and maintain quality control processes for incoming goods, ensuring consistency against product specifications Monitor and manage supplier performance across cost, quality, delivery and service metrics Working closely with the Goods-In function, managing workloads, space capacity and incoming goods Develop and track KPIs to drive performance, identify improvements and support data-driven decision making Lead continuous improvement initiatives to optimise processes, reduce costs and enhance efficiency Oversee inventory management, ensuring accurate stock levels, storage and availability of components for assembly Manage returns, back orders and supplier discrepancies in a timely and professional manner Contribute to management discussions, providing insight and leadership on supply chain strategy and performance Provide reporting for daily, weekly, monthly key metrics and board reporting, and planning ahead to meet business objectives. People and HR skills an essential part of the role Managing perpetual and annual inventory counts Would be excellent to have H&S accreditations and experience (desirable but not essential) Future potential of new product development and procurement role and/or management progression Requirements Proven experience in a component-based, assembly or distribution-led supply chain environment Background in industries such as FMCG, retail supply, consumer goods or engineered products (non-raw manufacturing) Strong track record of managing international suppliers, particularly in Asia and Europe Demonstrated ability to manage multi-supplier, multi-component supply chains Proven success delivering cost savings and operational improvements Experience in supplier negotiation, contract management and performance tracking Experience with supply chain systems and data analysis CIPS qualification (desirable but not essential) Key Competencies Commercial awareness and strong negotiation skills Excellent relationship-building and communication skills Strong coordination skills across complex, multi-supplier environments Analytical and data-driven mindset Ability to operate in an agile manner for reactive & fast-paced solutions Strong organisational and problem-solving abilities Willingness to travel internationally Benefits £40,000 - £50,000 per annum (negotiable) Profit share bonus scheme Birthdays off Development opportunities Opportunity to shape and build a global supply chain function Work within a business focused on assembly, finishing and retail supply rather than manufacturing Exposure to international sourcing and supplier development Real impact on cost, quality and operational performance
About the job Role: Warehouse Shift Manager (06:00 - 18:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17) Salary & Benefits: 42,000 - 50,000 + Holidays & Package. Shift Pattern: The role works to a set 06:00 - 18:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 20 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Warehouse Shift Manager (06:00 - 18:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced logistics professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Reporting Line: Reporting to the Site Operations Manager. Operational Leadership: Take a hands-on role in overseeing daily warehouse and distribution activities, ensuring operational plans are executed effectively during site start-up. Actively support the implementation of processes and drive day-to-day performance on the floor. Team Management: Lead, coach and support front line managers, supervisors and operatives, maintaining a visible presence on the warehouse floor to drive engagement, productivity and a strong team culture. Client Relationships: Act as a key day-to-day operational contact for customers, ensuring service delivery meets expectations and resolving any issues in a timely and proactive manner. Commercial Responsibility & Budget Management: Monitor daily operational costs, labour usage and resource allocation, ensuring activities are delivered efficiently and within budget constraints. Performance Metrics: Actively track and manage KPIs on a daily and shift basis, taking immediate action to address performance gaps and ensure service level achievement. Compliance: Take direct responsibility for maintaining health & safety standards on-site, conducting regular checks and ensuring all team members follow safe working practices and procedures. Process Optimisation: Identify inefficiencies through direct observation on the warehouse floor and implement practical improvements to processes, workflows and layout to drive productivity. Innovation: Support the roll out and day-to-day use of new systems, equipment and automation, ensuring teams are trained and processes are embedded effectively. Supplier Relationships: Work closely with on-site suppliers and service providers, managing day-to-day interactions to ensure consistent service and quick resolution of operational issues. The Candidate The successful candidate for the Warehouse Shift Manager (06:00 - 18:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. A minimum of 5+ years experience at a Shift Manager / Shift Operations Manager level previously - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 06:00 - 18:00 - Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 42,000 to 50,000. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
Apr 18, 2026
Full time
About the job Role: Warehouse Shift Manager (06:00 - 18:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17) Salary & Benefits: 42,000 - 50,000 + Holidays & Package. Shift Pattern: The role works to a set 06:00 - 18:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 20 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Warehouse Shift Manager (06:00 - 18:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced logistics professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Reporting Line: Reporting to the Site Operations Manager. Operational Leadership: Take a hands-on role in overseeing daily warehouse and distribution activities, ensuring operational plans are executed effectively during site start-up. Actively support the implementation of processes and drive day-to-day performance on the floor. Team Management: Lead, coach and support front line managers, supervisors and operatives, maintaining a visible presence on the warehouse floor to drive engagement, productivity and a strong team culture. Client Relationships: Act as a key day-to-day operational contact for customers, ensuring service delivery meets expectations and resolving any issues in a timely and proactive manner. Commercial Responsibility & Budget Management: Monitor daily operational costs, labour usage and resource allocation, ensuring activities are delivered efficiently and within budget constraints. Performance Metrics: Actively track and manage KPIs on a daily and shift basis, taking immediate action to address performance gaps and ensure service level achievement. Compliance: Take direct responsibility for maintaining health & safety standards on-site, conducting regular checks and ensuring all team members follow safe working practices and procedures. Process Optimisation: Identify inefficiencies through direct observation on the warehouse floor and implement practical improvements to processes, workflows and layout to drive productivity. Innovation: Support the roll out and day-to-day use of new systems, equipment and automation, ensuring teams are trained and processes are embedded effectively. Supplier Relationships: Work closely with on-site suppliers and service providers, managing day-to-day interactions to ensure consistent service and quick resolution of operational issues. The Candidate The successful candidate for the Warehouse Shift Manager (06:00 - 18:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. A minimum of 5+ years experience at a Shift Manager / Shift Operations Manager level previously - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 06:00 - 18:00 - Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 42,000 to 50,000. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
You'll be joining the engine room of Bloom & Wild's fastest-growing categories. While we are known for our flowers, our Procurement team provides the operational and supply chain foundation for our non horticultural range - from fresh baked treats and luxury hamper components to home, lifestyle and essential packaging that delivers the "wow" moment. What you'll be doing Source new SKUs and suppliers to rapidly scale our non horticultural gifting range Drive our margin ambitions by leading negotiations to deliver significant, measurable cost savings without sacrificing quality Develop key supplier relationships, setting the tone for long term strategic partnerships and managing their holistic performance Act as the key commercial partner to our Range team, helping them select the best products by providing market assessments and supplier benchmarks Negotiate, implement, and manage comprehensive commercial and operational contracts Manage supplier and SKU onboarding, ensuring all new partners and products are commercially vetted, and operationally ready for our supply chain Own the responsibility of updating and engaging internal partners, ensuring a "no surprises" approach to range expansion You'll love this role if you Have 3+ years experience in a procurement, or buying role in FMCG or retail Are a strong negotiator and relationship builder - you excel at developing supplier partnerships and have the commercial acumen to lead negotiations that deliver significant margin improvements and cost savings, ensuring we always achieve the best value without sacrificing quality Work with agility - you understand the broader business context and can identify problems with requirements up front to keep the project moving at pace Don't need a map - you learn quickly and make steady progress without the need for constant, significant feedback from your manager Are an outcome driven specialist - you are capable of prioritizing and avoid getting caught up in unimportant details; you focus on the highest impact wins Enjoy high pace execution - you thrive in a "sprint" environment, where you get things done from start to finish and can be relied upon to manage your time effectively during peak periods Are a detail oriented onboarder - you have a high bar for quality and a great deal of care, ensuring that every new SKU is operationally ready before it hits our warehouse Are a self sufficient problem solver - you rarely make the same mistake twice and can identify potential problems with requirements up front to keep the project moving Are a natural collaborator - you know how to bridge the gap between creative vision and operational reality, identifying and engaging the right stakeholders from day one Our perks and benefits include: Flexible working & work from abroad 25 days holiday + your birthday + flexible bank holidays, and option to buy additional holiday each year 1 volunteering day each year Enhanced family leave and a workplace nursery scheme A flexible training framework for every stage of your career Irresistible discounts on our products, blooms & subscriptions! Share in our success with a choice to take equity options from day 1 ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!
Apr 18, 2026
Full time
You'll be joining the engine room of Bloom & Wild's fastest-growing categories. While we are known for our flowers, our Procurement team provides the operational and supply chain foundation for our non horticultural range - from fresh baked treats and luxury hamper components to home, lifestyle and essential packaging that delivers the "wow" moment. What you'll be doing Source new SKUs and suppliers to rapidly scale our non horticultural gifting range Drive our margin ambitions by leading negotiations to deliver significant, measurable cost savings without sacrificing quality Develop key supplier relationships, setting the tone for long term strategic partnerships and managing their holistic performance Act as the key commercial partner to our Range team, helping them select the best products by providing market assessments and supplier benchmarks Negotiate, implement, and manage comprehensive commercial and operational contracts Manage supplier and SKU onboarding, ensuring all new partners and products are commercially vetted, and operationally ready for our supply chain Own the responsibility of updating and engaging internal partners, ensuring a "no surprises" approach to range expansion You'll love this role if you Have 3+ years experience in a procurement, or buying role in FMCG or retail Are a strong negotiator and relationship builder - you excel at developing supplier partnerships and have the commercial acumen to lead negotiations that deliver significant margin improvements and cost savings, ensuring we always achieve the best value without sacrificing quality Work with agility - you understand the broader business context and can identify problems with requirements up front to keep the project moving at pace Don't need a map - you learn quickly and make steady progress without the need for constant, significant feedback from your manager Are an outcome driven specialist - you are capable of prioritizing and avoid getting caught up in unimportant details; you focus on the highest impact wins Enjoy high pace execution - you thrive in a "sprint" environment, where you get things done from start to finish and can be relied upon to manage your time effectively during peak periods Are a detail oriented onboarder - you have a high bar for quality and a great deal of care, ensuring that every new SKU is operationally ready before it hits our warehouse Are a self sufficient problem solver - you rarely make the same mistake twice and can identify potential problems with requirements up front to keep the project moving Are a natural collaborator - you know how to bridge the gap between creative vision and operational reality, identifying and engaging the right stakeholders from day one Our perks and benefits include: Flexible working & work from abroad 25 days holiday + your birthday + flexible bank holidays, and option to buy additional holiday each year 1 volunteering day each year Enhanced family leave and a workplace nursery scheme A flexible training framework for every stage of your career Irresistible discounts on our products, blooms & subscriptions! Share in our success with a choice to take equity options from day 1 ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!
ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products. We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations. Role Overview We are currently looking for a Business Development Manager to work from our offices in Leeds or Blackburn. The main purpose of this role is to: Drive ASD's efforts to penetrate and develop specific sectors (such as Energy / Rail / Marine) and targeted companies providing both revenue and market share growth. Proactively undertake external customer / prospect visits to support the Business Development function. Organise / co-ordinate and manage the development of ASD's value proposition incorporating product development / supply chain and value-added services to all sector's. Key Responsibilities Perform proactive calling on agreed sectors, project pipelines and business opportunities. Provide quotation / tender support including supplier sourcing where applicable. Be responsible for quality and upkeep of customer database / records / reports in CRM system Support ASD's position within nominated sectors (such as Energy / Rail / Marine), enhancing our current sales and gross margin. Identify products and service opportunities, related to the target sector's, which ASD could introduce to enhance our market position and profitability. Manage transactional activities such as SAP order raising. Undertake external customer / prospect visits. Candidate Profile Proven track record within commercial and / or product development. Experience of working as part of a high performing team. Strongly developed IT skills, including Microsoft Word, Excel, Powerpoint and Outlook. Experience within steel, metals, manufacturing, construction or industrial sectors. Strong commercial awareness and results-driven mindset. Excellent communication and relationship-building skills. High level of organisation and attention to detail. Confident using CRM and ERP (ideally SAP) systems and Microsoft Office applications. A full UK driving license. A stable career history. What we offer As well as a competitive salary and company car (after probationary period) or car allowance we also offer an attractive benefits package which includes: Life assurance. Contributory pension (5% contribution matched by the company). Discount cards for shops and restaurants. Gym and health club discounts. Holiday trading. Cycle to work scheme. Medicash (healthcare) programme. Employee assistance programme. Lifetime financial wellbeing. Please note, due to the safety critical nature of our business, we carry out drug and alcohol testing, both pre-employment and throughout employment. We have a zero-tolerance approach. How to apply Please ensure you attach an up-to-date CV to your online application.
Apr 18, 2026
Full time
ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products. We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations. Role Overview We are currently looking for a Business Development Manager to work from our offices in Leeds or Blackburn. The main purpose of this role is to: Drive ASD's efforts to penetrate and develop specific sectors (such as Energy / Rail / Marine) and targeted companies providing both revenue and market share growth. Proactively undertake external customer / prospect visits to support the Business Development function. Organise / co-ordinate and manage the development of ASD's value proposition incorporating product development / supply chain and value-added services to all sector's. Key Responsibilities Perform proactive calling on agreed sectors, project pipelines and business opportunities. Provide quotation / tender support including supplier sourcing where applicable. Be responsible for quality and upkeep of customer database / records / reports in CRM system Support ASD's position within nominated sectors (such as Energy / Rail / Marine), enhancing our current sales and gross margin. Identify products and service opportunities, related to the target sector's, which ASD could introduce to enhance our market position and profitability. Manage transactional activities such as SAP order raising. Undertake external customer / prospect visits. Candidate Profile Proven track record within commercial and / or product development. Experience of working as part of a high performing team. Strongly developed IT skills, including Microsoft Word, Excel, Powerpoint and Outlook. Experience within steel, metals, manufacturing, construction or industrial sectors. Strong commercial awareness and results-driven mindset. Excellent communication and relationship-building skills. High level of organisation and attention to detail. Confident using CRM and ERP (ideally SAP) systems and Microsoft Office applications. A full UK driving license. A stable career history. What we offer As well as a competitive salary and company car (after probationary period) or car allowance we also offer an attractive benefits package which includes: Life assurance. Contributory pension (5% contribution matched by the company). Discount cards for shops and restaurants. Gym and health club discounts. Holiday trading. Cycle to work scheme. Medicash (healthcare) programme. Employee assistance programme. Lifetime financial wellbeing. Please note, due to the safety critical nature of our business, we carry out drug and alcohol testing, both pre-employment and throughout employment. We have a zero-tolerance approach. How to apply Please ensure you attach an up-to-date CV to your online application.
Job Description Senior Strategic Buyer role in Andover at Stannah - Join Our Team! We have an exciting opportunity for a Senior Strategic Buyer to join our growing Procurement team at Stannah, based at our Andover site. The role involves managing strategic supplier relationships, sourcing and direct materials to support international Stannah factories. You will identify and implement continuous improvement through compliance and procurement processes. You will be a vital link between suppliers and internal stakeholders, ensuring supplier performance, contract negotiations, cost control, and supply chain risk management are delivered effectively. As the Senior Strategic Buyer, you will work full-time hours Monday to Thursday 08:00 to 16:45, Friday 08:00 to 13:00. This job is a permanent contract. This is a great opportunity for an experienced procurement or supply chain professional to step into a face paced role, managing up to £8 million spend across critical suppliers and commodities. To be successful, it is essential that you have previous experience in managing strategic supplier relationships within the supply chain and strong proven negotiation skills. Experience in commodity management and working with international manufacturing suppliers would be desirable. Senior Strategic Buyer Responsibilities: Manage supplier relationships across 2-3 commodity areas with ownership of key strategic suppliers Negotiate and implement supplier contracts to ensure cost-effectiveness and long-term value Lead supplier selection, RFQs, and benchmarking within the commodity market Support new product development with supplier involvement from prototype to production Drive cost reduction initiatives through design changes, sourcing, and supplier collaboration Please see the full job description here: Supplier Account Manager- Job Description Qualifications Senior Strategic Buyer Requirements: Proven experience in procurement account management Strong commercial negotiation and contract management skills Ability to work with UK and international suppliers Knowledge of manufacturing processes MCIPS/ACIPS qualified or willing to study towards the qualification Additional Information If you have previous experience working as a Senior Buyer, Procurement Manager, or Procurement Specialist, and are looking for a new opportunity in Andover, please click the "apply now" button or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Apr 18, 2026
Full time
Job Description Senior Strategic Buyer role in Andover at Stannah - Join Our Team! We have an exciting opportunity for a Senior Strategic Buyer to join our growing Procurement team at Stannah, based at our Andover site. The role involves managing strategic supplier relationships, sourcing and direct materials to support international Stannah factories. You will identify and implement continuous improvement through compliance and procurement processes. You will be a vital link between suppliers and internal stakeholders, ensuring supplier performance, contract negotiations, cost control, and supply chain risk management are delivered effectively. As the Senior Strategic Buyer, you will work full-time hours Monday to Thursday 08:00 to 16:45, Friday 08:00 to 13:00. This job is a permanent contract. This is a great opportunity for an experienced procurement or supply chain professional to step into a face paced role, managing up to £8 million spend across critical suppliers and commodities. To be successful, it is essential that you have previous experience in managing strategic supplier relationships within the supply chain and strong proven negotiation skills. Experience in commodity management and working with international manufacturing suppliers would be desirable. Senior Strategic Buyer Responsibilities: Manage supplier relationships across 2-3 commodity areas with ownership of key strategic suppliers Negotiate and implement supplier contracts to ensure cost-effectiveness and long-term value Lead supplier selection, RFQs, and benchmarking within the commodity market Support new product development with supplier involvement from prototype to production Drive cost reduction initiatives through design changes, sourcing, and supplier collaboration Please see the full job description here: Supplier Account Manager- Job Description Qualifications Senior Strategic Buyer Requirements: Proven experience in procurement account management Strong commercial negotiation and contract management skills Ability to work with UK and international suppliers Knowledge of manufacturing processes MCIPS/ACIPS qualified or willing to study towards the qualification Additional Information If you have previous experience working as a Senior Buyer, Procurement Manager, or Procurement Specialist, and are looking for a new opportunity in Andover, please click the "apply now" button or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
We are seeking an experienced Site Manager to join our Build Division delivering major industrial and logistics projects across the UK. This role is responsible for leading site operations and ensuring projects are delivered safely, efficiently, and to the highest standards of quality. Qualifications At least 5 years, proven experience in large construction / civil engineering projects. Ability to produce, implement and manage safe systems of work for construction procedures. Ability and confidence to communicate and present to Top Level Management, Senior level clients and public. Understanding of the commercial issues involved in undertaking construction projects. HNC or Degree in Building Studies or Civil Engineering. Knowledge of Company policy and procedures including safety and environmental related issues. Successful experience as a section / trade foreman. Demonstration of knowledge and practical application of the set up and day to day running of a Construction site. Responsibilities Providing site-based leadership for all or section of construction and installation operations; promoting Health & Safety management, construction best practice and management of site construction resources in close liaison with the Project Manager. Health, Safety, Environmental and Quality. Lead / Promote high standards of HSEQ on your project and monitor / ensure company policies and procedures are in place in accordance with the CPS and statutory requirements. Act when required. Ensure that the quality of work is to the specified standards set out in the ER's / British Standards and that the site team are closely monitoring the quality of work to minimise defects at PC. Empower the Project Team to raise non-conformances through ITP and Fusion Live. Ensure that all reported defects are rectified promptly during the progress of works on site and ultimately complete all PC snags within 2 weeks of PC. Ensure all new employees, including sub-contract employees, are instructed on STRABAG safety, environmental and quality requirements, including project requirements. Maintain and regularly update the Construction Phase Health and Safety Plan and associated Management Plans. Lead, promote and empower the STRABAG behavioural safety culture with Staff, Supply Chain and Client. Ensure the STRABAG Project Team and Sub-Contractors are aware of their responsibilities for the contract and that all their operations are planned to deliver a safe system of work. Understand the roles and responsibilities of STRABAG in relation to the CDM Regulations. Lead, promote and empower the Behavioural Safety culture with Staff, Supply Chain and Client. Promote STOP! THINK! ACT! 1-2-3 Choose Safety. Encourage close call reporting amongst STRABAG Project Team and Sub-Contractors. Implement and maintain Daily, Weekly and Monthly meetings. Ensure that the Behavioural Safety Plan is maintained and updated as necessary. Ensure Behavioural Safety Model is implemented and adhered to when applicable. Ensure mandatory 6-point personal protective equipment is correctly used by all site personnel or as identified within the task specific RAMS. Proactively participate in Behavioural Safety reviews and HSSE Monthly Inspection Reports, closing out any non-conformances identified within the allocated timescales. Ensure Sub-Contract method statements are in place, approved and briefing records are in place in advance of the commencement of works. All RAMS to be strictly adhered to. Pre-start Safety Meetings to be arranged and conducted for all 'High Risk' activities. Ensure all proposed Sub-Contract Inspection and Test Plans (ITPs) and / or Checklist Control Forms are in place and approved 2 weeks in advance of the works being undertaken. Prepare and maintain all mandatory daily / weekly site inspection records (HS&E inspections, Environmental inspections, LOLER and PUWER inspections, excavations and scaffolding inspections). Implement and maintain permit to work systems in accordance with the requirements of CPS / IRIS (Excavation, Working at Height, Lifting, Steps / Ladder Permits and Confined Spaces). Programme and Site Management Prepare, circulate and monitor 2 weekly look-ahead Sub-Contractor programmes. Produce weekly Sub-Contractor progress meetings and formal distribution of meeting minutes. Maintain Target Construction Programme. Carry out statistical reporting (hours worked, incident reporting, waste records, etc.). Ensure daily lookahead shift Supervisors' meetings are carried out and recorded. Contribute to buildability and value engineering based on extensive skills and experience. Monitor site activity progress against weekly, fortnightly and overall programme target dates. Ensure that all Site Supervisors including Sub-Contractors are aware of their responsibilities for the project. Has full input and ownership of resources and material aspects for site forecasts including controlling Plant and Labour. Where required, this will include preparation of site purchase orders / material requisitions and plant orders to align with STRABAG procedures. Customer and Stakeholder Satisfaction Promote and maintain a proactive, courteous and professional culture / relationship with the Client, Design Team and Supply Chain. Can communicate with Clients, Public and Senior Site Staff to promote Company policies and procedures. Project Financial and Commercial Performance (MPR) Able to identify and control operational risk and opportunity and feed into the MPR. Identify and maximise any profit-making opportunities through design developments and VE without exposing STRABAG to risk and feed into the MPR. Liaise with Project Commercial Lead with reference to Sub-Contractor scope of works, attendances and Prelims under supervision. Liaise closely with Project Commercial Lead on cost recovery of non-recoverable variations and ensure contemporary records are in place to feed into the MPR. Ensure necessary record keeping relating to site correspondence, daily allocation sheets, reconciliations, diaries, delay notices, clean up notices, CVIs, RFIs to protect STRABAG and ensure this is fed into the MPR to show current and planned position. Staff / Training Proactively assist in the education and training of Foremen and demonstrates excellent man management skills. Assist the Project Manager with the Staff Performance Reviews for Operational staff under supervision. Ensure all staff / supervision under guidance are competent for the tasks and responsibilities given to them. Benefits Pre-employment screening is provided for this position. Opportunity to work and have a lasting impact on landmark UK infrastructure projects. Collaborative and innovative working environment. Professional development and career progression. Competitive salary and benefits package including private health cover, 9% pension and 25 days holiday. We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040.
Apr 18, 2026
Full time
We are seeking an experienced Site Manager to join our Build Division delivering major industrial and logistics projects across the UK. This role is responsible for leading site operations and ensuring projects are delivered safely, efficiently, and to the highest standards of quality. Qualifications At least 5 years, proven experience in large construction / civil engineering projects. Ability to produce, implement and manage safe systems of work for construction procedures. Ability and confidence to communicate and present to Top Level Management, Senior level clients and public. Understanding of the commercial issues involved in undertaking construction projects. HNC or Degree in Building Studies or Civil Engineering. Knowledge of Company policy and procedures including safety and environmental related issues. Successful experience as a section / trade foreman. Demonstration of knowledge and practical application of the set up and day to day running of a Construction site. Responsibilities Providing site-based leadership for all or section of construction and installation operations; promoting Health & Safety management, construction best practice and management of site construction resources in close liaison with the Project Manager. Health, Safety, Environmental and Quality. Lead / Promote high standards of HSEQ on your project and monitor / ensure company policies and procedures are in place in accordance with the CPS and statutory requirements. Act when required. Ensure that the quality of work is to the specified standards set out in the ER's / British Standards and that the site team are closely monitoring the quality of work to minimise defects at PC. Empower the Project Team to raise non-conformances through ITP and Fusion Live. Ensure that all reported defects are rectified promptly during the progress of works on site and ultimately complete all PC snags within 2 weeks of PC. Ensure all new employees, including sub-contract employees, are instructed on STRABAG safety, environmental and quality requirements, including project requirements. Maintain and regularly update the Construction Phase Health and Safety Plan and associated Management Plans. Lead, promote and empower the STRABAG behavioural safety culture with Staff, Supply Chain and Client. Ensure the STRABAG Project Team and Sub-Contractors are aware of their responsibilities for the contract and that all their operations are planned to deliver a safe system of work. Understand the roles and responsibilities of STRABAG in relation to the CDM Regulations. Lead, promote and empower the Behavioural Safety culture with Staff, Supply Chain and Client. Promote STOP! THINK! ACT! 1-2-3 Choose Safety. Encourage close call reporting amongst STRABAG Project Team and Sub-Contractors. Implement and maintain Daily, Weekly and Monthly meetings. Ensure that the Behavioural Safety Plan is maintained and updated as necessary. Ensure Behavioural Safety Model is implemented and adhered to when applicable. Ensure mandatory 6-point personal protective equipment is correctly used by all site personnel or as identified within the task specific RAMS. Proactively participate in Behavioural Safety reviews and HSSE Monthly Inspection Reports, closing out any non-conformances identified within the allocated timescales. Ensure Sub-Contract method statements are in place, approved and briefing records are in place in advance of the commencement of works. All RAMS to be strictly adhered to. Pre-start Safety Meetings to be arranged and conducted for all 'High Risk' activities. Ensure all proposed Sub-Contract Inspection and Test Plans (ITPs) and / or Checklist Control Forms are in place and approved 2 weeks in advance of the works being undertaken. Prepare and maintain all mandatory daily / weekly site inspection records (HS&E inspections, Environmental inspections, LOLER and PUWER inspections, excavations and scaffolding inspections). Implement and maintain permit to work systems in accordance with the requirements of CPS / IRIS (Excavation, Working at Height, Lifting, Steps / Ladder Permits and Confined Spaces). Programme and Site Management Prepare, circulate and monitor 2 weekly look-ahead Sub-Contractor programmes. Produce weekly Sub-Contractor progress meetings and formal distribution of meeting minutes. Maintain Target Construction Programme. Carry out statistical reporting (hours worked, incident reporting, waste records, etc.). Ensure daily lookahead shift Supervisors' meetings are carried out and recorded. Contribute to buildability and value engineering based on extensive skills and experience. Monitor site activity progress against weekly, fortnightly and overall programme target dates. Ensure that all Site Supervisors including Sub-Contractors are aware of their responsibilities for the project. Has full input and ownership of resources and material aspects for site forecasts including controlling Plant and Labour. Where required, this will include preparation of site purchase orders / material requisitions and plant orders to align with STRABAG procedures. Customer and Stakeholder Satisfaction Promote and maintain a proactive, courteous and professional culture / relationship with the Client, Design Team and Supply Chain. Can communicate with Clients, Public and Senior Site Staff to promote Company policies and procedures. Project Financial and Commercial Performance (MPR) Able to identify and control operational risk and opportunity and feed into the MPR. Identify and maximise any profit-making opportunities through design developments and VE without exposing STRABAG to risk and feed into the MPR. Liaise with Project Commercial Lead with reference to Sub-Contractor scope of works, attendances and Prelims under supervision. Liaise closely with Project Commercial Lead on cost recovery of non-recoverable variations and ensure contemporary records are in place to feed into the MPR. Ensure necessary record keeping relating to site correspondence, daily allocation sheets, reconciliations, diaries, delay notices, clean up notices, CVIs, RFIs to protect STRABAG and ensure this is fed into the MPR to show current and planned position. Staff / Training Proactively assist in the education and training of Foremen and demonstrates excellent man management skills. Assist the Project Manager with the Staff Performance Reviews for Operational staff under supervision. Ensure all staff / supervision under guidance are competent for the tasks and responsibilities given to them. Benefits Pre-employment screening is provided for this position. Opportunity to work and have a lasting impact on landmark UK infrastructure projects. Collaborative and innovative working environment. Professional development and career progression. Competitive salary and benefits package including private health cover, 9% pension and 25 days holiday. We stand for respect, partnership, and sustainability, creating a work environment that promotes safety, health, and development. Our committed and healthy employees are our most valuable asset - the foundation for sustainable growth and innovation. With our "People. Planet. Progress." strategy and the motto WORK ON PROGRESS, we drive change forward - with the goal of climate neutrality by 2040.
Role: Inventory Control and Quality Assurance Manager (06:00 - 18:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17). Salary & Benefits: 45,000 - 52,000 + Holidays & Package. Shift Pattern: The role works to a set 06:00 - 18:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 5 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Inventory Control and Quality Assurance Manager (06:00 - 18:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced Inventory professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Warehouse Operations: Be responsible for ensuring efficient warehouse performance, accurate inventory control, and the highest standards of product quality across all logistics processes. Play a central role in driving operational excellence, maintaining stock integrity, and implementing robust quality assurance procedures in a fast-paced logistics environment. Oversee day-to-day warehouse activities, including goods receiving, storage, picking, packing, and dispatch. Ensure operational processes run efficiently and meet service level agreements (SLAs) Monitor team performance and workflow to optimise productivity and minimise delays Maintain a safe working environment in line with health and safety regulations Collaborate with internal teams and external partners to ensure smooth logistics operations Inventory Management & Control: Maintain accurate inventory records using warehouse management systems (WMS) Conduct regular cycle counts and stock audits, investigating and resolving discrepancies Implement and monitor inventory control procedures to minimise stock loss and errors Analyse inventory data to identify trends, inefficiencies, and improvement opportunities Manage stock levels to ensure optimal availability while reducing excess inventory Ensure proper stock rotation and storage practices Quality Assurance: Develop, implement, and maintain quality control processes across warehouse operations Conduct inspections and audits to ensure compliance with company and client standards Investigate quality issues, identify root causes, and implement corrective actions Ensure all products are handled, stored, and shipped according to required specifications Maintain accurate documentation and reporting related to quality performance Drive continuous improvement initiatives to enhance quality and operational standards The Candidate The successful candidate for the Inventory Control and Quality Assurance Manager (06:00 - 18:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. Strong knowledge of inventory control systems and warehouse management systems (WMS) - Essential. A minimum of 5+ years at Inventory Manager / Quality Assurance Manager / Senior Operations Manager level previously - Essential. Experience in quality assurance or quality control within a logistics or supply chain environment - Essential. Excellent analytical and problem-solving skills - Essential. High attention to detail and strong organisational abilities - Essential. Strong leadership and team coordination skills - Essential. Ability to work in a fast-paced, deadline-driven environment - Essential. Proficiency in Microsoft Office (especially Excel) - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 06:00 - 18:00 Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 45,000 to 52,000. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
Apr 18, 2026
Full time
Role: Inventory Control and Quality Assurance Manager (06:00 - 18:00) 4 On 4 Off - 3PL Contract Logistics. Company: Leading Global 3PL Contract Logistics Provider. Location: Lutterworth, Leicestershire (LE17). Salary & Benefits: 45,000 - 52,000 + Holidays & Package. Shift Pattern: The role works to a set 06:00 - 18:00 shift pattern on a 4 on 4 off basis. The Company Loom Talent are proud to have been exclusively appointed to lead the hiring strategy for a new site start up in Lutterworth. Our client, a leading global 3PL contract logistics provider are actively needing to source a full leadership and management structure for a prestigious existing customer. This role will be responsible for the hiring of some 5 Managers & Supervisors for the facility in a timely fashion with a go-live fast approaching. Operating within a dedicated customer facility in excess of 600,000 sq. ft. working to a site wide shift pattern of fixed AM & PM 4 on 4 off shifts (aside this role), with a projected headcount of 1,000 in peak periods. The Role The Inventory Control and Quality Assurance Manager (06:00 - 18:00) 4 On 4 Off role will play a critical role in designing, maintaining and leading all site based activity across what will be a key UK DC operation. This position is a truly exciting opportunity for an experienced Inventory professional to be at the forefront of a rapidly expanding organisation. Key Responsibilities Warehouse Operations: Be responsible for ensuring efficient warehouse performance, accurate inventory control, and the highest standards of product quality across all logistics processes. Play a central role in driving operational excellence, maintaining stock integrity, and implementing robust quality assurance procedures in a fast-paced logistics environment. Oversee day-to-day warehouse activities, including goods receiving, storage, picking, packing, and dispatch. Ensure operational processes run efficiently and meet service level agreements (SLAs) Monitor team performance and workflow to optimise productivity and minimise delays Maintain a safe working environment in line with health and safety regulations Collaborate with internal teams and external partners to ensure smooth logistics operations Inventory Management & Control: Maintain accurate inventory records using warehouse management systems (WMS) Conduct regular cycle counts and stock audits, investigating and resolving discrepancies Implement and monitor inventory control procedures to minimise stock loss and errors Analyse inventory data to identify trends, inefficiencies, and improvement opportunities Manage stock levels to ensure optimal availability while reducing excess inventory Ensure proper stock rotation and storage practices Quality Assurance: Develop, implement, and maintain quality control processes across warehouse operations Conduct inspections and audits to ensure compliance with company and client standards Investigate quality issues, identify root causes, and implement corrective actions Ensure all products are handled, stored, and shipped according to required specifications Maintain accurate documentation and reporting related to quality performance Drive continuous improvement initiatives to enhance quality and operational standards The Candidate The successful candidate for the Inventory Control and Quality Assurance Manager (06:00 - 18:00) 4 On 4 Off opportunity will have the following skills and experiences: A Logistics Distribution and Supply Chain Background - Essential. Strong knowledge of inventory control systems and warehouse management systems (WMS) - Essential. A minimum of 5+ years at Inventory Manager / Quality Assurance Manager / Senior Operations Manager level previously - Essential. Experience in quality assurance or quality control within a logistics or supply chain environment - Essential. Excellent analytical and problem-solving skills - Essential. High attention to detail and strong organisational abilities - Essential. Strong leadership and team coordination skills - Essential. Ability to work in a fast-paced, deadline-driven environment - Essential. Proficiency in Microsoft Office (especially Excel) - Essential. Proven 3PL Warehousing experience required - Advantageous. Exposure to a successful & sizeable start up operations - Advantageous. Strong leadership and team management skills, with a track record of developing high-performing teams - Essential. Prior commercial knowledge of the UK logistics and warehousing market - Advantageous. An individual truly excited by large scale growth challenges - Essential. Able to work on a permanent 4 on 4 off shift pattern, set shift times (no rotation) of 06:00 - 18:00 Essential. Commutable to Lutterworth area 4 x days per week - Essential. The Package Salary - 45,000 to 52,000. Company Holidays. Matched Pension Contributions. Annual Salary Life Assurance. Plus, additional company benefits.
Be part of a growing business that's helping shape the future of UK beef production. Our client is a well-established, forward thinking calf rearing enterprise in an exciting phase of expansion. As an Account Manager, you'll oversee the full customer journey, from the initial sale and supply of calves, through to providing ongoing advice and support right up to finishing. The focus is on building strong relationships, becoming a trusted partner and retaining customers. Covering Herefordshire, Worcestershire and Shropshire, you'll act as the main point of contact for both new enquiries and existing customers. You'll work as part of a passionate, knowledgeable team, while enjoying the autonomy to develop your region without unnecessary oversight or micromanagement. At its core, the role is about supporting customers and building long lasting relationships - answering queries, resolving issues and helping them achieve the best results with their calves. With demand continuing to rise and a clear strategy for growth, this is an ideal opportunity to make your mark within a respected and expanding business. The role: Represent the business in Herefordshire, Worcestershire and Shropshire. Pitch to prospective clients Educate customers and sell the business model Onboard new customers Support and advise farmers through calf finishing process Manage existing customer accounts Attend shows, open days and events Extensive travel to visit farms About you: Good communication skills Experience selling direct to farmers Solid understanding of the beef production sector Willing to travel across Herefordshire, Worcestershire and Shropshire UK driving licence The Package: Salary based on experience Bonus (Based on achievable KPIs) Company vehicle (Includes personal use) Pension How do I apply? For more information and an informal confidential discussion please call Harry Porter on: or e-mail your CV and covering letter To . Thank you. De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
Apr 18, 2026
Full time
Be part of a growing business that's helping shape the future of UK beef production. Our client is a well-established, forward thinking calf rearing enterprise in an exciting phase of expansion. As an Account Manager, you'll oversee the full customer journey, from the initial sale and supply of calves, through to providing ongoing advice and support right up to finishing. The focus is on building strong relationships, becoming a trusted partner and retaining customers. Covering Herefordshire, Worcestershire and Shropshire, you'll act as the main point of contact for both new enquiries and existing customers. You'll work as part of a passionate, knowledgeable team, while enjoying the autonomy to develop your region without unnecessary oversight or micromanagement. At its core, the role is about supporting customers and building long lasting relationships - answering queries, resolving issues and helping them achieve the best results with their calves. With demand continuing to rise and a clear strategy for growth, this is an ideal opportunity to make your mark within a respected and expanding business. The role: Represent the business in Herefordshire, Worcestershire and Shropshire. Pitch to prospective clients Educate customers and sell the business model Onboard new customers Support and advise farmers through calf finishing process Manage existing customer accounts Attend shows, open days and events Extensive travel to visit farms About you: Good communication skills Experience selling direct to farmers Solid understanding of the beef production sector Willing to travel across Herefordshire, Worcestershire and Shropshire UK driving licence The Package: Salary based on experience Bonus (Based on achievable KPIs) Company vehicle (Includes personal use) Pension How do I apply? For more information and an informal confidential discussion please call Harry Porter on: or e-mail your CV and covering letter To . Thank you. De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at . Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission. Please note that this advertisement is not a job description and you should satisfy yourself about the full details at interview. De Lacy Executive Recruitment is an Approved member of the Recruitment and Employment Confederation, which promotes high standards in recruitment practice, and is registered with the Information Commissioners Office. De Lacy Executive Recruitment complies with all relevant data protection legislation.
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
I am searching for an experienced Production Engineer for an internationally respected and very successful manufacturing business based near to Exeter. Reporting to the Lean Engineering Manager, you will be responsible for supporting production throughout the in-house metal shop and assembly areas alongside the external supply chain. The role is focussing on the support of existing product ranges and the introduction of new products. You will help to development supporting systems to improve quality and sustainability of our client's product range. The role will include the definition and delivery of strategic targets across the business. Working within the Production Engineering and Lean Team, you will ensure successful identification and implementation of best manufacturing practise. You will help review the suitability for manufacture of new products and maintain quality that exceeds customer expectation. Duties include: Identify and present ideas for improving production in order to improve profitability, quality, throughput and H&S. Conduct feasibility studies on continuous improvement ideas generated from within Production, gained sign off and implement those projects. Work closely with the Lean team to develop and implement best practices, routines and solutions to improve production rates, quality and output. Support the Production Team in evaluating the strategic development of on-site manufacturing to achieve business goals. Assist in the production of operating instructions. Assist in the coordination and management of new products internally and externally to support the manufacturing team where required. Produce written reports where required. You will undertake continuous training and development. Ensure adherence in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Participate in new product reviews to ensure that only the most production efficient designs are released into production. Participate in Change Request reviews to ensure that the best and most cost-efficient solutions are adopted without having a negative impact on safety or quality standards. Develop and maintain strong relationships with internal stakeholders to ensure optimal performance. Work as part of the production engineering team to share ideas and improve operation, recommending, supporting, and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements. Stay current and up to date on any technology changes that may affect manufacturing and advise of any impact. Liaise and communicate with other departments, suppliers, and other service providers as and when required. Required skills and attributes: Excellent people skills. Ability to manage a variety of cross-functional team members. Excellent written and verbal skills. Excellent organizational and follow-up skills. Competent in problem solving, planning and decision making. Commercially and financially aware. Qualifications and experience: HNC or HND or equivalent in an engineering discipline, as a minimum. Experience of implementing manufacturing improvements and continuous improvement projects within batch manufacturing businesses. Experience of working with sheet metal fabrication with an understanding of related manufacturing processes and limitations. Experience of quality management including proven use of DFMEA & PFMEA. Project management experience and a track record of identifying and successfully implementing change. Previous involvement in new product introductions would be beneficial. Experience of Value Analysis and Value Engineering techniques, Root Cause Analysis, Value Stream Mapping and 8D would be beneficial but is NOT a prerequisite. The role comes with an excellent benefits package and once probation has been successfully completed some home-based working is available with prior consent with management, however, this is NOT a remote position. The benefits include, 32 days holiday (including bank holidays), flexitime, competitive salary, pension, loyalty bonus, life assurance, free eye tests, training, rewards hub, hybrid-working and much more! To be considered for this role you MUST have the Right to Work in the UK long-term without company sponsorship. You will also need to be based near to Exeter / East Devon , or you will be able to relocate to the area. Our client will 100% consider candidates who wish to relocate from within the UK to take up the position. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2026
Full time
I am searching for an experienced Production Engineer for an internationally respected and very successful manufacturing business based near to Exeter. Reporting to the Lean Engineering Manager, you will be responsible for supporting production throughout the in-house metal shop and assembly areas alongside the external supply chain. The role is focussing on the support of existing product ranges and the introduction of new products. You will help to development supporting systems to improve quality and sustainability of our client's product range. The role will include the definition and delivery of strategic targets across the business. Working within the Production Engineering and Lean Team, you will ensure successful identification and implementation of best manufacturing practise. You will help review the suitability for manufacture of new products and maintain quality that exceeds customer expectation. Duties include: Identify and present ideas for improving production in order to improve profitability, quality, throughput and H&S. Conduct feasibility studies on continuous improvement ideas generated from within Production, gained sign off and implement those projects. Work closely with the Lean team to develop and implement best practices, routines and solutions to improve production rates, quality and output. Support the Production Team in evaluating the strategic development of on-site manufacturing to achieve business goals. Assist in the production of operating instructions. Assist in the coordination and management of new products internally and externally to support the manufacturing team where required. Produce written reports where required. You will undertake continuous training and development. Ensure adherence in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Participate in new product reviews to ensure that only the most production efficient designs are released into production. Participate in Change Request reviews to ensure that the best and most cost-efficient solutions are adopted without having a negative impact on safety or quality standards. Develop and maintain strong relationships with internal stakeholders to ensure optimal performance. Work as part of the production engineering team to share ideas and improve operation, recommending, supporting, and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements. Stay current and up to date on any technology changes that may affect manufacturing and advise of any impact. Liaise and communicate with other departments, suppliers, and other service providers as and when required. Required skills and attributes: Excellent people skills. Ability to manage a variety of cross-functional team members. Excellent written and verbal skills. Excellent organizational and follow-up skills. Competent in problem solving, planning and decision making. Commercially and financially aware. Qualifications and experience: HNC or HND or equivalent in an engineering discipline, as a minimum. Experience of implementing manufacturing improvements and continuous improvement projects within batch manufacturing businesses. Experience of working with sheet metal fabrication with an understanding of related manufacturing processes and limitations. Experience of quality management including proven use of DFMEA & PFMEA. Project management experience and a track record of identifying and successfully implementing change. Previous involvement in new product introductions would be beneficial. Experience of Value Analysis and Value Engineering techniques, Root Cause Analysis, Value Stream Mapping and 8D would be beneficial but is NOT a prerequisite. The role comes with an excellent benefits package and once probation has been successfully completed some home-based working is available with prior consent with management, however, this is NOT a remote position. The benefits include, 32 days holiday (including bank holidays), flexitime, competitive salary, pension, loyalty bonus, life assurance, free eye tests, training, rewards hub, hybrid-working and much more! To be considered for this role you MUST have the Right to Work in the UK long-term without company sponsorship. You will also need to be based near to Exeter / East Devon , or you will be able to relocate to the area. Our client will 100% consider candidates who wish to relocate from within the UK to take up the position. Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Apr 18, 2026
Full time
Job Title: Assistant Operations Manager - BFSI Complaints Salary: 36k per year Location: Belfast / Newtownards / Birmingham / Waha Short Description of the Job Deliver successful and appropriate customer and business outcomes by leading the function to achieve KPIs and SLAs, optimising capacity, managing risk and ensuring compliance to all policies and procedures, developing and delivering continuous improvement and driving the strategic direction of the function. Key Responsibilities Deliver the best use of resources, reducing costs and increasing productivity while reducing operational losses and operational errors Contribute to the definition of performance indicators, measurement, and reporting of critical MI to enable the right decision making Maintain effective relationships with internal and external stakeholders, and engage and influence stakeholders for changes leading to efficiency gains, keeping them informed of any changes within the process Create a culture of continuous improvement, increasing efficiency and productivity through great people leadership, coaching, engagement, and development of skills Job Description Join us as a Complaints & Operations Function Leader If you have good team leadership skills, this is a chance to take on a role with responsibility and exposure to internal and external stakeholders You'll lead a function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes You'll drive improvements in productivity, efficiency and service performance by coaching, inspiring and developing the skills of your people You will drive excellent quality ensuring good customer outcomes If you have a proven track of successfully managing end to end customer complaints. This role is your opportunity to deliver high-quality and regulatory compliant resolutions while driving continuous improvement in our processes What you'll do As a Complaints & Operations Function Leader, you'll be leading your team to success with strong people and resource management. You will ensure all complaint handling processes adhere to FCA regulations. You'll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors. We'll also look to you to maintain effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes. You will also: Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team Managing risk, developing, and delivering continuous improvement and driving the strategic direction of the function Helping to define performance indicators, measurements, and the reporting of critical MI to enable the right decision making Maintaining an effective training and accreditation plan Reviewing KPIs and taking actions to make sure that the unit maintains healthy matrices Achieving financial targets and efficiency gains through process improvement initiatives The skills you'll need We're looking for someone with good people management skills, with the ability to successful engage and motivate teams to success. Alongside this, you'll have an understanding of people processes and policies. Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling is essential You'll also have previous experience of supply chain management, in a leadership role, with knowledge of best in class practices and processes and emerging supply chain thinking. You'll also need: Minimum 3 years' experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role. End to End Complaint handling experience Identifying RCA complaints types and actioning possible solutions to reduce said complaints An understanding of our products, processes and relevant banking systems A background of working with risk and compliance
Regional Sales Manager - Automotive Aftermarket Are you ready to take the wheel and drive your career forward? We're partnering with a globally recognised manufacturer to hire a Regional Sales Manager with proven experience in the Automotive Aftermarket . Your mission? To build and strengthen an expansive UK Distributor Network while influencing key players across the entire Aftermarket i ndustry. This is your opportunity to shape relationships with large Motor Factors, ITG Buying Groups, and Aftermarket Retail & Accessory outlets across both the Passenger Car and Commercial Vehicle sectors. Ideal Location: South West of England Salary: c. 47K + Bonus + Executive Car + Pension + Training & PPD Our Perfect Fit You'll have hands-on experience in the Automotive Aftermarket , possibly as a Sales Representative , Business Development Manager , or Key Account Manager , with a strong understanding of parts distribution and supply chains , from suppliers to workshops, garages, and repairer networks. Key Skills You'll Bring: Experience in Account Management within the Automotive Aftermarket . An ability to communicate at all levels -from boardroom discussions to garage floors. Proficiency in Microsoft Excel and PowerPoint . Strong people skills to build relationships and sell concepts effectively. Highly organised and tenacious with a solid work ethic . Flexibility to travel across the region, including overnight stays when needed. Smart in appearance , punctual, and able to make excellent first impressions . Ambition to work with a global leader in the Automotive Aftermarket. What We're Offering: A chance to grow your career with a prestigious global brand . Competitive salary package with bonuses, car allowance, pension, and personal development opportunities including career advancement. Ready to Apply? We're hiring now , so don't miss out! To apply, send your CV to detailing how your experience matches our requirements. For an informal chat, call Glen Shepherd on (phone number removed) . Online interviews and questions are being handled by our exclusive recruitment partner, Glen Callum Associates . Drive your future with us. JOB REF: 4335GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
Apr 18, 2026
Full time
Regional Sales Manager - Automotive Aftermarket Are you ready to take the wheel and drive your career forward? We're partnering with a globally recognised manufacturer to hire a Regional Sales Manager with proven experience in the Automotive Aftermarket . Your mission? To build and strengthen an expansive UK Distributor Network while influencing key players across the entire Aftermarket i ndustry. This is your opportunity to shape relationships with large Motor Factors, ITG Buying Groups, and Aftermarket Retail & Accessory outlets across both the Passenger Car and Commercial Vehicle sectors. Ideal Location: South West of England Salary: c. 47K + Bonus + Executive Car + Pension + Training & PPD Our Perfect Fit You'll have hands-on experience in the Automotive Aftermarket , possibly as a Sales Representative , Business Development Manager , or Key Account Manager , with a strong understanding of parts distribution and supply chains , from suppliers to workshops, garages, and repairer networks. Key Skills You'll Bring: Experience in Account Management within the Automotive Aftermarket . An ability to communicate at all levels -from boardroom discussions to garage floors. Proficiency in Microsoft Excel and PowerPoint . Strong people skills to build relationships and sell concepts effectively. Highly organised and tenacious with a solid work ethic . Flexibility to travel across the region, including overnight stays when needed. Smart in appearance , punctual, and able to make excellent first impressions . Ambition to work with a global leader in the Automotive Aftermarket. What We're Offering: A chance to grow your career with a prestigious global brand . Competitive salary package with bonuses, car allowance, pension, and personal development opportunities including career advancement. Ready to Apply? We're hiring now , so don't miss out! To apply, send your CV to detailing how your experience matches our requirements. For an informal chat, call Glen Shepherd on (phone number removed) . Online interviews and questions are being handled by our exclusive recruitment partner, Glen Callum Associates . Drive your future with us. JOB REF: 4335GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
