Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Apr 17, 2026
Full time
Locality Manager (Central) Location: Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the Central area (e.g. Bedfordshire, Buckinghamshire, Milton Keynes, Cherwell, Warwick), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: • Leading tenancy services including allocations, tenancy management and enforcement • Managing neighbourhoods to ensure estates are clean, safe and well maintained • Supporting customers with complex needs through effective case management and multi agency working • Championing complaint resolution and using learning to continuously improve services • Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards • Building strong relationships with residents, community groups, local authorities and partners • Using performance data and KPIs to drive service improvements and customer satisfaction • Line managing Housing Officers and embedding a culture of coaching, development and accountability • Contributing to service planning, area based initiatives and wider organisational priorities You ll need: • Experience in housing management or community services • A solid understanding of tenancy law, housing regulation and safeguarding • Proven experience coaching and developing high performing teams • Strong communication, conflict resolution and stakeholder management skills • The ability to analyse performance information and use data to improve outcomes • Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. Working in the (Wiltshire) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts, and be responsible for installing/repairing heating system pipe work, while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. As an equal opportunities employer, we encourage applications from all as we believe that diverse talent makes us stronger. We aim to foster an environment where every individual can feel they belong, being themselves and reaching their full potential. You'll get access to plenty of training and development opportunities so you can build the skills and knowledge to enjoy a fulfilling career. About SNG SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
Apr 16, 2026
Full time
Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. Working in the (Wiltshire) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts, and be responsible for installing/repairing heating system pipe work, while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. As an equal opportunities employer, we encourage applications from all as we believe that diverse talent makes us stronger. We aim to foster an environment where every individual can feel they belong, being themselves and reaching their full potential. You'll get access to plenty of training and development opportunities so you can build the skills and knowledge to enjoy a fulfilling career. About SNG SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. Working in the (Hampshire) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts , and be responsible for installing/repairing heating system pipe work , while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. About SNG It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
Apr 14, 2026
Full time
Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. Working in the (Hampshire) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts , and be responsible for installing/repairing heating system pipe work , while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. About SNG It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. Working in the (Bristol, Cheltenham and Gloucester) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts , and be responsible for installing/repairing heating system pipe work , while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. About SNG It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
Apr 14, 2026
Full time
Our Property Management teams are at the heart of making our homes great places to live. You'll find us a secure place to build your long-term future. Working in the (Bristol, Cheltenham and Gloucester) locality, you will report directly to the Technical Manager - Gas and operate in a wider team. Here at Sovereign Network Group (SNG) we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters in a environment where your health and safety is important to ensure you and your colleagues stay safe and well, everywhere, every day. As a Heating Engineer , you will carry out Gas Servicing and Heating Breakdowns within Sovereign Network Group's customer homes in accordance with prescribed work schedules, the Gas Safety (Installation and Use) regulations and to Sovereign Network Group's established standard procedures set for delivery of exceptional customer service. You will also carry out planned maintenance checks on systems and equipment, repair gas leaks or old gas system parts , and be responsible for installing/repairing heating system pipe work , while advising customers about gas safety and energy efficiency. As you'll spend a fair amount of time on the road, we will provide you with a van and fuel card so you'll not be out of pocket. What we're looking for: Gas qualifications: CCN1 - Core Gas Safety CENWAT1 - Central Heating Boilers & Water Heaters MET1 - Meters CKR1 - Domestic Cookers HTR1 - Gas Fires & Wall Heaters Ideally, you'll have an NVQ Level 2 in Domestic Plumbing (or equivalent) Great communication skills A full UK driving licence with the ability to drive a company van Previous experience as a domestic gas service and breakdown engineer Preferably, experience of working within social housing Comfortable working independently and as part of a team Confidence in using IT equipment such as iPads Please note, this role is subject to a satisfactory licence check, essential qualifications check and a basic disclosure. About SNG It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. This is an incredibly exciting time to join us as Domestic Heating Engineer as we continue to deliver against our Sector Leading 'homes and place' strategy transforming how we operate and organise ourselves, delivering safe service and affordable housing to our customers.
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours 'on-call rota'. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Are you a person centred leader who thrives on empowering others and driving positive outcomes for young people? If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you. As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16-25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites. Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. What you will be doing As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and highperforming environment where young people can thrive. Service Provision You will support the Supported Housing Manager with the day to day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards . Your responsibilities will include: Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules. Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms. Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rentpayment culture among residents. Leadership and People Management You will directly linemanage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will: Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people. Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries. Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. General Responsibilities: Participate in the management oncall rota, offering outofhours support to services across the wider locality. Embed Psychologically Informed Environments (PIEs), TraumaInformed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and personcentred. If you are enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure highquality service delivery. You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of TraumaInformed Care and Psychologically Informed Environments (PIE). You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solutionfocused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decisionmaking. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support. If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at . CLOSING DATE: Monday 4 May 2026 at midnight. Please note applications will be reviewed on an ongoing basis, and we may invite strong candidates to interview before the closing date, so early applications are encouraged. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third-party service provider.
Apr 14, 2026
Full time
37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours 'on-call rota'. YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice. We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen. We are here for children and young people, many of whom face multiple challenges and need our support. Our Values - we do what's right, we work with heart, and we build real connections - guide us in all our actions. Are you a person centred leader who thrives on empowering others and driving positive outcomes for young people? If so, we are searching for a motivational and resilient leader who thrives on developing others, championing best practice, and nurturing a collaborative and compassionate culture. You will bring a trauma-informed and psychologically informed approach to both your team and the young people we support, ensuring everyone feels understood, safe, and empowered. If you are energised by leading teams, shaping services, and supporting staff to deliver exceptional, person-centred support - even in challenging moments - this could be the role for you. As Deputy Supported Housing Manager, you will play a central role in our Eastbourne and Hailsham services - supported accommodation for young people aged 16-25 who are at risk of homelessness. Our services operate 24/7 to provide a safe, stable home where young people can feel understood, encouraged and supported. You will be based at our Eastbourne Foyer, located in the heart of Eastbourne, where the service maintains strong connections with and contributes actively to the local community. The role also involves travel across Eastbourne and Hailsham to our other East Sussex sites. Across our East Sussex sites, we work with around 50 young people, each with their own story, strengths, challenges and ambitions. Support Workers hold individual caseloads and meet regularly with residents to build support plans, celebrate progress, and set meaningful goals for the future. Your leadership will help create the environment where this work thrives - one where young people feel empowered and staff feel confident and supported. What you will be doing As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and highperforming environment where young people can thrive. Service Provision You will support the Supported Housing Manager with the day to day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards . Your responsibilities will include: Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules. Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms. Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rentpayment culture among residents. Leadership and People Management You will directly linemanage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will: Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people. Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries. Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. General Responsibilities: Participate in the management oncall rota, offering outofhours support to services across the wider locality. Embed Psychologically Informed Environments (PIEs), TraumaInformed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and personcentred. If you are enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. You have experience line managing staff and building positive, supportive team cultures. You bring consistency, are well organised and approachable, and are confident in setting clear expectations. You enjoy motivating others, supporting staff development, and planning effective rotas to ensure highquality service delivery. You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of TraumaInformed Care and Psychologically Informed Environments (PIE). You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solutionfocused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decisionmaking. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support. If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at . CLOSING DATE: Monday 4 May 2026 at midnight. Please note applications will be reviewed on an ongoing basis, and we may invite strong candidates to interview before the closing date, so early applications are encouraged. We are not able to support a work permit or offer a visa sponsorship for this role. Candidates must already have the right to live and work in the UK independently. An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. Accessibility If you require assistance or have questions regarding the application process, please do contact us. YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children's and Adults' barred lists) check, along with a reference and background check carried out by a third-party service provider.
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. This exciting post will be working with children who have experienced or been affected by domestic abuse and sexual violence. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, whilst working proactively with other professionals, with an emphasis on early intervention and awareness raising. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities Manage a caseload of low to high risk children and young people, predominantly through face to face appointments but also utilising virtual technologies and group work. Plan, recruit and deliver group work interventions for children and young people alongside colleagues. Complete an initial assessment of the child s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating. Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk. Proactively engage with children and young people affected by DA/SV by providing therapeutic sessions tailed to their needs in where they are in their recovery journey. Risk assess and follow FearFree safety procedures to ensure personal safety and that of service users and other staff at all times. Actively support carers and parents in how to support their CYP affected by trauma. This may include working together to ensure the child is support at every stage in their recovery journey. Respond to emergencies and crises with a focus on the child s wellbeing and safeguarding. Provide child-centred, trauma responsive support to all your cases taking in considering different learning needs, to empower the young person to make informed choices. Enable service users to participate in the design, delivery and evaluation of services. Keeping the child s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child s understanding around safeguarding and why we need to share certain things. Act as duty officer, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse and sexual violence, in order to reduce the risk for service users and their families. Be proactive with your line manager to carry out periodic case reviews. Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. General Live and embody the FearFree values. To promote the service to external agencies where applicable. Give information and support to service users regarding their other needs and refer them to other support services as required. Ensure our service is widely accessible adapting practice as required to suit individuals. Work across a large geographical area to ensure locality is not a barrier to accessing services. Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm. Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working. Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues via promotion of service and institutional advocacy. Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures. Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues. Support colleagues in all services across FearFree as required. Support the sustainability of the organization by participating in fundraising activities and sharing ideas and contacts for income generation. To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members holidays and sickness. Undertake all statutory and mandatory training, as required by the organisation. To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
Oct 06, 2025
Full time
FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. This exciting post will be working with children who have experienced or been affected by domestic abuse and sexual violence. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, whilst working proactively with other professionals, with an emphasis on early intervention and awareness raising. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. This role may include evening and weekend work when required. Key Responsibilities Manage a caseload of low to high risk children and young people, predominantly through face to face appointments but also utilising virtual technologies and group work. Plan, recruit and deliver group work interventions for children and young people alongside colleagues. Complete an initial assessment of the child s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating. Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk. Proactively engage with children and young people affected by DA/SV by providing therapeutic sessions tailed to their needs in where they are in their recovery journey. Risk assess and follow FearFree safety procedures to ensure personal safety and that of service users and other staff at all times. Actively support carers and parents in how to support their CYP affected by trauma. This may include working together to ensure the child is support at every stage in their recovery journey. Respond to emergencies and crises with a focus on the child s wellbeing and safeguarding. Provide child-centred, trauma responsive support to all your cases taking in considering different learning needs, to empower the young person to make informed choices. Enable service users to participate in the design, delivery and evaluation of services. Keeping the child s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child s understanding around safeguarding and why we need to share certain things. Act as duty officer, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse and sexual violence, in order to reduce the risk for service users and their families. Be proactive with your line manager to carry out periodic case reviews. Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. General Live and embody the FearFree values. To promote the service to external agencies where applicable. Give information and support to service users regarding their other needs and refer them to other support services as required. Ensure our service is widely accessible adapting practice as required to suit individuals. Work across a large geographical area to ensure locality is not a barrier to accessing services. Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm. Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working. Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues via promotion of service and institutional advocacy. Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures. Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues. Support colleagues in all services across FearFree as required. Support the sustainability of the organization by participating in fundraising activities and sharing ideas and contacts for income generation. To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members holidays and sickness. Undertake all statutory and mandatory training, as required by the organisation. To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
