7 jobs found

Our client is looking for a new member of staff to join their lovely team. The Breach and Complaints Administrator is responsible for the handling and successful resolution of complaints, breaches and Data Subject Access Requests (DSARs). You will be responsible for ensuring a successful outcome for both advisers and customers is delivered ensuring that the quality of their services continues to meet and be recognised for leading the market. The handling and management of Customer and Distributor complaints from receipt to resolution. Ensuring that complaints are investigated diligently and fairly and the correct outcome is reached, paying due consideration to customer vulnerabilities. Responding to all complaints within regulatory deadlines and company service level agreements. Resolving complaints as either a Summary Resolution or Final Response, whichever is appropriate. Assisting the Quality Assurance and Complaints Manager with responses to complaints referred to the business by the Financial Ombudsman Service (FOS). Assisting with the oversight of all breach cases raised in Operations, including the resolution of individual breaches and liaising with the relevant parts of the business to support resolution when necessary. Manage DSARs from receipt of the request to disclosure of the requested information, within regulatory deadlines. Provide feedback to Operational Team Managers to ensure competency of the Operations department is maintained/ improved. Provide relevant and valuable feedback to other department managers (i.e Claims, Underwriting) in a timely manner, where necessary. Liaise with IT Team to raise system issues and suggest meaningful ways to improve the service where necessary. Ensure Standard Operating Procedure documents are reviewed against documented review dates and are maintained on an ad-hoc basis where changes in process are implemented through either regulatory change, breach & complaint root cause analysis or system enhancements. Previous Complaints Handling experience is essential, preferably in financial services. You will have strong skills including: problem solving, strong investigative skills, excellent written and verbal communication skills You will have the ability to work with a variety of stakeholders and colleagues, both internally and externally, proactive and able to self-manage a varied workload and able to work to strict deadlines. The role is hybrid 3 days in the office and 2 from home. Our client prides itself on creating a great working atmosphere with regular support meeting to ensure you are enjoying your role. Apply today for an early interview.

Coupa System Administrator On site 2 days per week, 3 days work from home Office based in Ipswich, Suffolk Permanent Reporting to Coupa Functional Consultant Oversee, manage, and optimise a new Coupa environment. This role is key to ensuring system stability, security, and performance while supporting business teams with configuration, troubleshooting, and continuous improvement. The ideal candidate has strong hands-on experience with Coupa and a deep understanding of system administration, integrations, and environment management. REQUIRED EXPERIENCE Proven experience as a Coupa System Administrator or similar role. Strong practical knowledge of all Coupa modules. Hands on experience managing security roles and user provisioning. Experience with environment management, solution deployment, and change control processes. Strong troubleshooting skills and the ability to diagnose issues across functional and technical layers. Good understanding of data management principles, including imports, exports, and data quality controls. Experience with Azure Active Directory, security governance, and identity management. Exposure to Coupa, Procurement and Finance or related data structures. Knowledge of core Coupa modules. Knowledge of DevOps pipelines, CI/CD processes, or ALM tools for Coupa. Familiarity with SQL queries or data analytics for system monitoring and troubleshooting. Microsoft or relevant certifications. Basic understanding of Power Platform components (Power Automate, Power Apps, Dataverse). Familiarity with integration patterns and tools (Azure Integration Services, APIs, Logic Apps, etc.). DUTIES Data Management: Administer, configure, and maintain the Coupa platform across production and non-production environments. Collaborate with the business to support BAU activity, adhering to KPIs and ensuring user faith within the system. Manage security roles, user access, permissions, and compliance controls within Coupa. Work closely with business stakeholders to understand operational needs and translate them into system configurations or enhancements. Monitor system performance, integrations, and data flows to ensure high availability and reliability. Provide advanced troubleshooting for technical and functional issues, coordinating with Microsoft Support or partners when necessary. Support release management, testing cycles, deployment processes, and environment refreshes. Maintain documentation for environments, configurations, processes, and system changes. Ensure alignment with governance standards, data policies, and best practices. Assist with upgrades, patches, and optimisation projects to enhance system capability. Quality Assurance: Ensure that the required quality standards are met. Work closely with QA teams to define and implement test plans. Oversee the resolution of any issues or bugs identified during testing. Process Improvement: Identify and implement process improvements to enhance product delivery efficiency. Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement. Stay up to date with industry best practices and integrate them into the delivery process. Develop and maintain product documentation, release notes, and technical documentation Customer Focus: Ensure that product delivery aligns with customer needs and expectations. Gather and analyse customer feedback to inform future product development. Collaborate with customer support teams to address post-launch issues.

Our education client is seeking an organised and proactive administrator to support quality assurance and enhancement activities within their Business School. This role provides high-level administrative and project support for learning and teaching, working closely with academic leads and senior stakeholders. Key Responsibilities Coordinate and support Boards of Studies and Learning & Teaching Committees (scheduling, agendas, minutes, action tracking) Support curriculum development and new programme approvals Administer student feedback systems and academic representation processes Assist with internal and external quality assurance activities, including reviews and accreditations Maintain and update systems, data, and programme information Provide project and administrative support for enhancement initiatives Key Requirements Proven experience in an administrative role Strong organisational skills with the ability to manage multiple priorities Excellent communication skills and stakeholder engagement Ability to work independently and use initiative to solve problems Additional Information This is a temporary role to start ASAP until 31 July 2026 Hybrid working available; however, onsite presence is required for the first few weeks 35 hours per week, Monday to Friday Pay rate: 15.36 per hour Please apply as soon as you are able to as we will be shortlisting applications as we receive them. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

SIPP Pensions Administrator - Hybrid Join a growing financial services infrastructure provider on a mission to transform the platforms that underpin the world of investments and financial advice. Growing to be the leading provider of infrastructure to the investments and adviser community offering a unique platform model devoted to championing automation and unrivalled user experience our client is focused on delivering good outcomes for their customers through exceptional service levels. Offered on a a hybrid basis 3 days in the office / 2 days at home. Key Responsibilities The successful candidate will manage complex SIPP administration processes with minimal supervision while providing mentorship to junior team members. Prior SIPP experience is essential for this position. Core responsibilities include: End-to-end SIPP administration including establishment, transfers, contributions and benefit payments Processing both cash and in-specie transfers Managing drawdown arrangements including PCLS calculations and income payments Executing pension payroll functions Delivering accurate regulatory and client reporting Conducting daily banking reconciliations and processes Senior team members will also: Perform quality assurance checks on team output Resolve complex pension administration queries Deliver training and knowledge transfer to colleagues Contribute to process improvement initiatives Provide technical input on system enhancements Build and maintain strong relationships with clients Support strategic projects as needed Required Experience & Qualities Proven SIPP administration experience (essential) Exceptional attention to detail with strong compliance awareness Outstanding written and verbal communication abilities Career focus on financial services progression Flexibility for occasional client site visits Resilience and composure in high-pressure situations Self-motivated with strong independent working capabilities Advanced organizational skills with ability to manage competing priorities Proficient with Microsoft Office applications Strong educational background, degree-level preferred Pension qualifications advantageous

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities The Pensions Systems Analyst is responsible for software configuration to internal and external clients. Key aspects of the role are to: Undertake an analysis of pension's requirements from an outline of user requirements, or from a more detailed feasibility study. Agree the scope of work when undertaking a pension's analysis task and to provide accurate estimates to the relevant Project Manager for the work to be included. Develop and maintain Pension Scheme calculations across a range of products. Analyse Clients Pension Scheme data and establish data cleanse and data migration specifications (inclusive of data mapping). Define, configure, test, implement and maintain specific pension's elements across the whole suite of the Company's software. Continuously develop a professional, technical and commercially aware approach. Requirements Definition Undertake analysis on new pensions projects and/or enhancements to existing projects. Analyse changes and enhancements to client's pensions schemes by taking a view of their impact on the company's software as installed for the client. Liaise with clients to define pension calculation related processes using company utilities and techniques. Analyse Clients Pension Scheme data and establish data cleanse and data migration specifications (inclusive of data mapping). Skills, Knowledge & Experience Skills & Knowledge Administration of DB and / or DC Pensions Schemes. Good working Knowledge of UK Pensions Legislation and/or Actuarial (part) qualified. Ability to perform scheme calculations manually (supported by appropriate tools). Technical/Software development aptitude & ability. Capability to understand Pencalc, Workbench applications and supporting Data Model / Migration Tools. Knowledge of SQL / Oracle preferred. Qualifications & Experience Relevant qualifications in the Pensions & Actuarial Industry desirable (e.g. Pensions Management Institute Certification). UML Certification via ITSQB/ISEB or OMG desirable but not essential. Experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects. Demonstrable software development capability. Demonstrate commercial awareness & operational efficiencies/income generation in current role. Essential Qualities Be approachable and responsive to colleagues and users and have an open-minded and constructive approach to problem solving. Demonstrate effective and probing appraisal of situations. To consult with relevant parties in resolving issues. Be self-motivated, demonstrating tenacity and objectivity in problem solving to get the job done effectively. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks