56 jobs found

Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership

Commercial Account Handler Altrincham £30K - £40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Altrincham and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry click apply for full job details

Head of Retail Broking Eastleigh £55,000 - £75,000 + bonus & benefits You ll lead a 40+ seat contact centre, shaping the Retail Broking Division and driving strategic growth across HNW & Personal Lines. The business is a specialist in personal lines (e.g Motorhomes, classic cars, imported and modified cars) with a smaller HNW and commercial vehicle books. They also deal with residential property owners too. This is your chance to take full ownership of broking strategy, manage key partnerships, and deliver high-quality insurance solutions - all while boosting your leadership profile within the senior management team. You ll work directly with the CEO on acquisitions, grow specialist propositions, and oversee a high-performing team in a business that s aiming to become a top 20 UK broker. Your influence will be felt across the entire retail portfolio. On top of that, you ll get a generous bonus scheme, private medical insurance, and 25 days holiday (plus bank holidays) with the option to buy more, additional holiday based on length of service, NEST pension scheme, flex portal for benefits management and an EAP. As part of a connected group of insurance broking specialists, you ll benefit from a collaborative environment that puts clients first and supports broking teams nationwide. The group works with a diverse range of A-rated insurers, offering everything from ready-made policies to bespoke solutions for complex or global risks. What you ll do Develop and execute the retail broking and distribution strategy, aligned with overall business objectives, ensuring sustainable growth and profitability. Lead, mentor, and develop a high-performing broking team, fostering a culture of collaboration, accountability and continuous improvement. Build and maintain strong relationships with clients, ensuring their needs are met through tailored insurance solutions and exceptional service. Work with the Partnership Executive to identify potential partners and onboard to drive enquiry. Oversee broking operations to ensure efficiency, compliance and quality standards are consistently met. Manage budgets, forecasts and performance metrics to achieve financial targets and optimise resource allocation. Work closely with insurers, claims, compliance, placement and other internal teams to deliver integrated solutions and enhance client outcomes. What you ll need Proven leadership experience in retail broking within the insurance industry They are looking for someone who can build a specialist personal lines book within an advised broking office. Strong commercial acumen and strategic thinking Excellent interpersonal and communication skills Deep understanding of insurance products, market dynamics and regulatory frameworks Track record of driving growth and managing change Please click the Apply button. Don t worry if your CV isn t up to date. Just send what you have and we ll deal with that later.

We are seeking an experienced Commercial Property Claims Handler to join a small team, working on a hybrid basis. In this role, you will deal with material damage and business interruption, playing a critical part in guiding these losses from start to finish. As a key member of the claims department, you will act as a referral point for other claims handlers, providing expert advice and support to ensure that all claims are managed efficiently and accurately. You will work closely with internal and external stakeholders, analyzing policy coverage, and communicating your findings effectively to all parties involved. We are looking for someone with proven experience in commercial property claims, a strong understanding of material damage and business interruption, and excellent analytical and negotiation skills. Please apply online or contact Craig Dyson at Exchange Street Claims & Loss Adjusting (phone number removed) / (url removed) / Job Ref:(phone number removed). CD-169. For all other vacancies, take a look at our website - (url removed)

FNOL Claims Handler Manchester City Centre (Office-based) 28,750 + monthly bonus - OTE circa 45k+ Flexible Monday-Sunday (rota basis) MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience. The Role As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance. Key Responsibilities Handle First Notification of Loss (FNOL) calls from customers and partners Convert inbound claims into repair and additional service opportunities Deliver a high-quality, customer-focused claims journey Provide clear updates and build trust with customers during stressful situations Meet individual and team KPIs, including conversion and revenue targets Ensure accuracy, compliance and adherence to FCA and GDPR standards Skills & Experience Previous experience in motor claims or a sales-driven environment Strong communication, negotiation and influencing skills Commercial awareness with a results-focused mindset Ability to manage multiple cases in a fast-paced setting High attention to detail and a customer-centric approach Desirable Experience within accident management Knowledge of credit hire, engineering or third-party capture Proven success in a target-driven or conversion-focused role What's on Offer 33 days' holiday (including bank holidays) Your birthday off Discounts on gyms, shopping, holidays and more Dress-down Fridays Regular social events and team activities We'd love to hear from you if you have experience as a Sales Advisor, Sales Executive, Business Development Executive, Sales Development Representative, Claims Handler, FNOL Advisor, Motor Claims Handler, Insurance Claims Advisor or similar. Apply now to take the next step in your claims career with a forward-thinking and growing organisation.

This long established Insurance broker are looking for suitably intelligent and ambitious Insurance professionals to help look after a growing book of Insurance business, It is office based in the Gillingham area close to the train station so you will need to live fairly local to make commuting easy. The company deal with both residential and Commercial property and are looking for candidates with at least 2 years of relevant Insurance broking experience ideally within Household or Property Insurance. Please don't apply if you don't work in Insurance. This is a varied position incorporating the duties of a client facing account handler and renewals executive. The purpose of the role is to provide account handler support to loyal clients and to look after renewals as well as dealing with new business enquiries, this is not a targeted sales style of role at all so relationship management and clear communication are key. Salaries are very competitive and come with a range of benefits and holiday entitlement. If you are looking for the best training and career prospect on offer and a positive Medway based company with a brilliant ethos then apply today in strict confidence. If you do not have the relevant Insurance experience then we are unable to forward your cv at this time .

Hybrid working - Have you been working in Personal Lines Insurance and want to push on and join a broker with a great atmosphere and employee morale? Or perhaps you have recently arrived in London from Australia, New Zealand or somewhere like South Africa and have Insurance broking experience gained abroad and are looking to settle long term here. This brand new role could be for you with a respected and successful Insurance brokerage in the South West London area offering a hybrid split of a day a week worked from home but you ll need to be in commutable distance of South West London. We are looking for an Insurance Account Handler with renewals exposure to join the team and help service an existing book of business, the clients are very loyal and attracted by the excellent service and are made up of a variety of small and medium businesses. The role is in the renewals team so the majority of your time will be spent on this in areas like Commercial SME/Construction/Property. This position will suit a confident and reliable individual with specific Insurance broking or underwriting knowledge looking for an opportunity with stability and longevity. Main duties will include: Understanding the client's business and risk profiles Dealing with a good volume of renewals and proactively ensuring a high retention level Communicating client's needs to underwriters Building a relationship with clients and giving prompt attention to their requests Discussing what their future insurance needs might be and maintaining contact with them Broking risks Salary is negotiable depending on experience and the basic will be supplemented by a bonus scheme related to the retention rate achieved. Apply today in strict confidence for more info on this brilliant role.

Customer experience Advisor Chandlers ford Competitive salary Dynamite Recruitment is working in partnership with a leading Fire and Security business which is growing rapidly- currently they have over 800 staff nationwide They have a track record of providing fantastic opportunities to candidates throughout the country. Due to their expanding team and client base, they are now seeking a Customer experience advisor Your responsibilities: To deal with all escalated complaints and escalated retentions opportunities that come into the customer service team, assisting Customer Service Advisors, being a source of experience and support, doing this all within the timescale agreed in our Service Level Agreements (SLA's). Ensure all complaints and retentions are closed down correctly as per the process. To manage the customer experience mailbox as part of a team. Ensure the data in Microsoft Dynamics NAV (NAV) is updated in order to resolve your complaint/retention, speaking to the CST Data & Onboarding Team where needed. To send the customer satisfaction survey on a weekly basis and ensure the report is pulled monthly and cascade to key stakeholders. To make outbound customer care calls to obtain real life information from our customers on our service delivery, ensuring any issues are resolved either at the point of call or as soon as reasonably practicable. Contact customers who have completed the survey whether their response be positive or negative. Complete the customer satisfaction survey KPI's on a monthly basis. Send monthly complaints data to relevant managerial departments to highlight trends and allow for business improvement. Highlight to stakeholders any worrying trends or issues that will affect our customers or the business objectives. To introduce our customers to other products and services we offer and therefore increase sales. To have a good understanding of Fire & Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches. To answer the phone to assist with overflow calls from the wider Customer Service team in the event of catastrophic staffing issues or a business continuity event. Assist in audits ensuring the company maintains existing accreditations and to support the attainment of aspiring accreditations. To utilise your calendar to manage your day and tasks. To have excellent liaison and communication to all customers and departments. Please apply or contact Diane on (url removed)

We have an opportunity for a talented Senior Property Claims Handler to join a highly successful Commercial Claims team in Manchester. You ll work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster s work throughout the handling of these claims. As a senior handler, you ll also be responsible for managing other claims technicians, helping run the office and general support to the region. We are looking for someone with proven experience in commercial property claims, an understanding of material damage and business interruption, and excellent operational, analytical and negotiation skills. Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-172. JA Ref:(phone number removed). For all other vacancies, take a look at our website - (url removed)

Claims Handler - Commercial Lines - Bolton Are you ready to work for one of the most progressive independent Insurers Brokerages in the North West? This multi award-winning, independent Insurance Broker is a one of the true success stories of the industry across the region being wildly recognised not only for their industry achievements but also for their outstanding contributions to the local community, young people and DE&I. They operate one of the leading specialist schemes in the country, in addition to supporting a wide range of commercial clients across the North West. They have enjoyed consistent organic growth alongside strategic acquisitions and are looking to further enhance their team with the addition of an Commercial Claims Handler The Role As a key member of the Claims Team, you'll manage commercial and personal lines claims from first notification to settlement, ensuring every client receives clear, proactive, and professional support throughout the process. You'll work across a variety of claim types including Property, Employers and Public Liability, Professional Indemnity, Directors & Officers, Motor Fleet, Cyber and more, negotiating fair outcomes and strengthening the company's reputation for excellence. Key Responsibilities Manage claims from start to finish, providing expert guidance and delivering outstanding service at every stage. Assess coverage and liability across multiple policy types, ensuring timely and accurate resolution. Liaise effectively with clients, insurers, adjusters, and solicitors to achieve the best possible outcomes. Conduct investigations, gather evidence, and negotiate settlements with professionalism and confidence. Maintain accurate records, adhere to FCA guidelines, and manage a proactive diary system for efficient follow-up. Prepare clear, insightful claims reports for Account Executives and management. Stay informed on industry, regulatory, and market developments to continuously improve claims handling standards. Support innovation and efficiency through collaboration with colleagues and the wider business. About You We're looking for someone who combines technical expertise with empathy, professionalism, and a genuine passion for client service. You'll bring: Minimum 3 years' experience in Commercial Insurance Claims handling is essential. Strong understanding of commercial insurance policies, coverage types, and claims procedures - Employers and Public Liability claims experience is required. Excellent communication, negotiation, and analytical skills. Accuracy, attention to detail, and the ability to work to tight deadlines. Proficiency in Microsoft Word, Excel, Outlook. What's on Offer Competitive salary and benefits package 25 days annual leave , plus additional time off at Christmas Employer-matched pension contribution Life Assurance Private Medical Cover CII qualification support and ongoing professional development Regular training and learning opportunities Employee Assistance Programme As an independent broker with a reputation for excellence, the organisation combines decades of experience with a personal approach that puts clients first. You'll be part of a knowledgeable, collaborative team where your expertise genuinely makes a difference and your professional growth is supported.

Commercial Account Handler Altrincham 30K - 40K The Company A well-established independent insurance brokerage is seeking an experienced Commercial Account Handler to join their team in Altrincham and step into a readymade portfolio of clients. Known for their professional and impartial advisory based approach, they cater to SME, Mid-Market and Corporate Clients across a wide range of industry sectors, providing cross-class tailored insurance solutions. Having already grown through acquisition, the company have large growth plans with further acquisitions in the pipeline, the Commercial Account Handler will take over an existing portfolio of clients from day one. The Role As a Commercial Account Handler, you will be maintaining an existing portfolio of clients as well as developing new clients and your responsibilities will include: Working with a portfolio of new and existing clients, in close collaboration with the team of Senior Brokers and Directors, to provide tailored insurance solutions. Providing comprehensive customer support and advice to meet the insurance needs of your clients. Develop a strong understanding of the clients business and requirements, and their risks. Dealing with the processing and administration of new contracts, renewals and MTA's. Liaising and negotiating with underwriters to identify the most suitable insurance products for your clients. Working closely with Senior Brokers, Account Executives and Directors to develop a strong knowledge of a commercial insurance products, and ensuring all recommendations are aligned to the client's needs. Handling day-to-day queries and enquiries from both clients and insurers. Providing outstanding customer service, developing lasting relationships. About You A minimum of 3 years experience in the insurance industry as either a Commercial Account Handler, Commercial Broker, or Commercial Account Manager - essential! Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous Excellent attention to detail and organisational skills Strong PC skills If you're a Commercial Insurance professional looking for a role that will provide you with autonomy, accountability, stability and long-term opportunities this is the job for you!

Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Development Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of an Insurance Development Executive here involve? Responsibilities include: Meeting with prospect clients to fact find the risk. Conduct a zero based insurance review of the client's needs. Liaise with underwriters to obtain quotations. Delivery and sell of insurance proposal. Strong experience in commercial motor fleet experience is required The candidate needs to be enthusiastic with a willingness to thrive and succeed. As this is a road-based role, a full driving licence to cover English and Welsh territories is required. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by us, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Commercial Account Handler Worsley, Manchester Hybrid 35,000 - 45,000 A highly respected insurance brokerage in Greater Manchester is now seeking an experienced Commercial Account Handler to join their established team. With a long-standing and loyal client portfolio, this is an opportunity to work on a broad range of SME and Mid-Market Commercial clients, and to work alongside some of the most knowledgeable and respected people in the industry. The company prides itself on the quality of service, technical expertise, truly bespoke insurance solutions and the freedom and autonomy it affords their employees. The Role As a Commercial Account Handler, you will work closely with the Account Directors and Branch Director to manage a portfolio of SME and Mid-Market clients, and your responsibilities will include: Working with a portfolio of commercial clients across all classes to provide bespoke insurance solutions for renewals, mid-term adjustments (MTA's), and new business enquiries Providing comprehensive, high-quality and accurate advice to all clients, arranging suitable and competitive cover, and accurately preparing and processing of all documentation. Working alongside the Account Directors and Directors to help achieve branch renewal and new business targets through proactive client management and outstanding customer support. Handle all client enquiries in a timely and efficient manner and deal effectively with insurers and third parties. About You Experience in a commercial broker role is essential , whether as an Account Handler, Broker or Account Executive - minimum of 3 years experience Experience and confidence of working with SME and Mid-Market clients. In depth knowledge of multiple commercial insurance products and services across all lines. Working knowledge of Acturis Excellent customer service and relationship-building skills both in person and over the phone CII qualification or working towards would be advantageous What's On Offer Highly competitive salary of 35,000 - 45,000 pa based on experience Fantastic offices with a great location very near the M60 A truly relaxed environment with a supportive and collaborative culture Hybrid - the chance to work from home 1 day per week Full support for professional qualifications If you are a dedicated Commercial Account Handler ready to take the next step in your career, then don't hesitate and apply today!

Are you someone who thrives in the Insurance Industry? We're on the hunt for a talented Insurance Development Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing business full of opportunity, where you will have flexibility and fun what you're looking for? Then please, read on So, what does the role of an Insurance Development Executive here involve? Responsibilities include: Meeting with prospect clients to fact find the risk. Conduct a zero based insurance review of the client's needs. Liaise with underwriters to obtain quotations. Delivery and sell of insurance proposal. Strong experience in commercial motor fleet experience is required The candidate needs to be enthusiastic with a willingness to thrive and succeed. As this is a road-based role, a full driving licence to cover English and Welsh territories is required. The rest is all about you as a person; Most important is your ability to bring your best self to work every day to give our clients the best possible experience Next, we need you to be proactive, use your initiative and show us your entrepreneurial spirit to identify opportunities to grow our business Be driven to learn and be curious, especially about the Insurance Industry Work well with your team, support others and have a positive outlook, be engaging, collaborative and have the resilience to adapt to whatever changes come your way. There is never a dull moment with us. Always demonstrate integrity, not only is this essential within a financially regulated organisation, it's also the right way to be In return you will be welcomed and supported by us, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it's time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group IND01 Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Key Accounts Administrator Full time, permanent Chandlers Ford We are working with an established leader in the Fire and Security industry who continue to grow rapidly, providing fantastic progressive opportunities to their employees. Due to their increasing client base, they are looking for a motivated individual to join their team as a Key Accounts Administrator in Chandlers Ford Responsibilities of the Key Account Administrator: To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements are met To ensure all accounts data is updated To complete daily, weekly and monthly tasks as assigned to you to support on large national customers. To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow To upload documents to customer specific portals in line with their contract requirements as required To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms. To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business To have excellent liaison and communication to all customers and departments If you are interested, please apply as this role will go quickly!

Commercial Account Handler - Worsley - Hybrid A well-established brokerage in Worsley is continuing to grow its SME and mid-market book and now needs an additional Commercial Account Handler to support that growth. You'll manage your own portfolio of clients, handling renewals, MTAs, and day-to-day servicing across multiple classes click apply for full job details

This position ideally requires experience of working as a Commercial Account Handler on a wide range of Commercial Insurance risks, as you'll be dealing with some major Clients. Employment Specialists are pleased to be working alongside a well-respected name within the Insurance Industry and are looking to recruit an additional Senior Commercial Account Handler for their growing Corporate team. There is a successful flexible working pattern in operation, including working from home. To be successful in the Senior Commercial Account Handler role you will demonstrate: Good all-round Commercial insurance experience with technical knowledge across a range of classes of business A desire to develop strong client and insurer relationships Well-developed negotiation skills The ability to support colleagues in a close team environment Excellent organisational skills Our Client offers an attractive benefits package and a proven interest in career development within a proactive team environment which all means that this really is an opportunity for you to utilise your experience and progress. Areas of Responsibility of this Senior Commercial Account Handler role include: Placing multi-class programmes of insurance for a portfolio clients Ensuring the adequacy and appropriateness of cover Checking the accuracy of policy documentation Resolving client enquiries in a friendly, professional and timely manner Providing effective day to day management of the client relationship Undertaking renewal broking exercises Negotiating with insurers Liaising with the Account Executive Developing and maintaining strong client and insurer relationships Providing technical expertise across a broad range of Commercial insurance business Occasional client visits in support of the Account Executive Benefits include: Excellent pension and Life Assurance Private Medical cover Holiday of 25day & Bank Holidays with option to buy up to 5 more days Flexible Benefits Scheme

A leading Commercial Insurance Brokerage, with a reputation for excellence, is recruiting for another experienced Commercial Insurance professional to join their team as a Senior Account Handler. You'll ensure your business clients receive suitable and cost-effective Insurance solutions by understanding their needs and negotiating with Insurers to find the best solutions for them. Your main responsibilities as a Senior Account Handler will include: Building and maintaining strong business relationships with Clients and Insurers Attending client meetings where appropriate Discussing and assessing clients' current and future Insurance needs and providing appropriate advice Managing new and renewal cases Negotiating best policy terms with Insurers, conducting market exercises where appropriate Providing business reports to clients and the Board as required Acting as mentor/referral point for colleagues Role model for professionalism, integrity and continuous improvement To be a successful Senior Account Handler you will demonstrate: Proven Commercial Account Handling experience, across a range of Commercial products Relationship management experience to be able to work closely with your clients Experience of working in complex environments and delivering solutions Ability to manage competing priorities Strong communication skills and able to influence others As well as an attractive salary, you will also benefit from: Free parking Flexible hybrid working Company pension scheme Private medical insurance Company sick pay scheme Group life insurance Financial support for qualifications Shopping discounts platform Regular health & wellbeing workshops