Pybus Recruitment Ltd
Milton Keynes, Buckinghamshire
Milton Keynes, United Kingdom Posted on 07/04/2026 Job Title: Automotive Franchise Director Reports to: Group Managing Director / CEO / Board Direct Reports: Dealer Principals / General Managers, Central Function Heads Scope: Network of 6 Premium Brand Franchised Dealerships Role Overview The Automotive Franchise Director holds full profit and loss responsibility for a network of six premium brand franchised car dealerships operating within the UK. The role provides strategic, commercial, and operational leadership across all sites, ensuring OEM brand standards, financial performance, customer experience, and regulatory compliance are consistently achieved and exceeded. The postholder acts as the senior interface between the dealer group and manufacturer partners, leading growth, transformation, and performance improvement across sales, aftersales, customer retention, and operational efficiency. Key Responsibilities Strategic Leadership & Franchise Performance Provide overall strategic direction for the franchised dealership network in alignment with group objectives and OEM strategy Translate manufacturer targets and group goals into actionable dealership business plans Drive sustainable growth across new vehicle sales, used vehicles, aftersales, finance, insurance, and mobility services Identify and deliver opportunities for network expansion, market share growth, and operational optimisation Lead change initiatives including digital retailing, agency models, electrification, and new OEM operating frameworks OEM & Franchise Relationship Management Act as the primary senior contact for OEM franchise partners Ensure full compliance with franchise agreements, brand standards, and operating guidelines Lead manufacturer performance reviews, audits, and network meetings Negotiate targets, development plans, and investment requirements Manage franchise renewal processes and new product or brand introductions Hold full P&L accountability across all six dealerships Develop and manage annual budgets, forecasts, and long term financial plans Monitor and optimise key financial drivers including margin, cost control, working capital, and stock turn Ensure strong cashflow management and return on investment Review financial performance at dealership and network level, implementing corrective actions where required Provide leadership across new car, used car, fleet, and aftersales operations Drive consistent delivery of manufacturer KPIs, CSI/NPS scores, and customer retention targets Ensure best in class customer journeys across sales and service channels Champion digital retailing, omnichannel sales, and process innovation Ensure pricing strategy, stock management, and sales processes are aligned to premium brand positioning Lead, develop, and hold accountable a senior leadership team including Dealer Principals, General Managers, and Department Heads Build a high performance culture focused on accountability, engagement, and continuous improvement Oversee succession planning, leadership development, and talent retention across the network Ensure training and development align with OEM requirements and future skills needs Promote consistent management standards, behaviours, and values across all sites Governance, Compliance & Risk Management Ensure compliance with UK automotive regulations, FCA requirements, and OEM governance frameworks Maintain robust controls across health & safety, HR compliance, financial governance, and data protection Oversee management of risk, audit outcomes, and corrective action plans Ensure dealership operations align with ESG objectives and corporate responsibility standards Reporting & Board Engagement Provide clear, accurate, and timely reporting to the Board and senior leadership Present business cases, investment proposals, and performance reviews Use data, insight, and market intelligence to inform strategic decision making Monitor competitor activity and changing market conditions Requirements Skills, Experience & Qualifications Proven experience in a senior automotive leadership role (e.g. Franchise Director, Regional Director, Divisional Director, Managing Director) Demonstrable responsibility for multi site franchised dealership operations Extensive experience working with premium or luxury automotive brands Strong track record of P&L ownership and commercial performance delivery Experience managing senior leadership teams and complex stakeholder relationships Direct experience working with OEMs in a franchised automotive environment Strong strategic thinking and commercial acumen Excellent OEM, board level, and stakeholder relationship management skills Deep understanding of automotive retail KPIs, FCA regulation, and manufacturer standards Ability to lead through change and transformation Data driven decision making and financial literacy Strong communication, negotiation, and leadership capability Desirable Qualifications Degree or equivalent professional qualification Automotive industry leadership or executive development programmes Strong familiarity with premium brand operating models, electrification, and agency frameworks Key Performance Indicators (KPIs) Network profitability and return on capital Manufacturer performance metrics and franchise compliance Customer satisfaction and retention Market share growth and brand performance Leadership capability and succession readiness Risk, audit, and regulatory compliance outcomes What This Role Delivers A high performing, compliant, and future ready premium franchise network Strong OEM relationships and brand representation Sustainable commercial growth and customer loyalty Consistent leadership standards across all dealerships
Milton Keynes, United Kingdom Posted on 07/04/2026 Job Title: Automotive Franchise Director Reports to: Group Managing Director / CEO / Board Direct Reports: Dealer Principals / General Managers, Central Function Heads Scope: Network of 6 Premium Brand Franchised Dealerships Role Overview The Automotive Franchise Director holds full profit and loss responsibility for a network of six premium brand franchised car dealerships operating within the UK. The role provides strategic, commercial, and operational leadership across all sites, ensuring OEM brand standards, financial performance, customer experience, and regulatory compliance are consistently achieved and exceeded. The postholder acts as the senior interface between the dealer group and manufacturer partners, leading growth, transformation, and performance improvement across sales, aftersales, customer retention, and operational efficiency. Key Responsibilities Strategic Leadership & Franchise Performance Provide overall strategic direction for the franchised dealership network in alignment with group objectives and OEM strategy Translate manufacturer targets and group goals into actionable dealership business plans Drive sustainable growth across new vehicle sales, used vehicles, aftersales, finance, insurance, and mobility services Identify and deliver opportunities for network expansion, market share growth, and operational optimisation Lead change initiatives including digital retailing, agency models, electrification, and new OEM operating frameworks OEM & Franchise Relationship Management Act as the primary senior contact for OEM franchise partners Ensure full compliance with franchise agreements, brand standards, and operating guidelines Lead manufacturer performance reviews, audits, and network meetings Negotiate targets, development plans, and investment requirements Manage franchise renewal processes and new product or brand introductions Hold full P&L accountability across all six dealerships Develop and manage annual budgets, forecasts, and long term financial plans Monitor and optimise key financial drivers including margin, cost control, working capital, and stock turn Ensure strong cashflow management and return on investment Review financial performance at dealership and network level, implementing corrective actions where required Provide leadership across new car, used car, fleet, and aftersales operations Drive consistent delivery of manufacturer KPIs, CSI/NPS scores, and customer retention targets Ensure best in class customer journeys across sales and service channels Champion digital retailing, omnichannel sales, and process innovation Ensure pricing strategy, stock management, and sales processes are aligned to premium brand positioning Lead, develop, and hold accountable a senior leadership team including Dealer Principals, General Managers, and Department Heads Build a high performance culture focused on accountability, engagement, and continuous improvement Oversee succession planning, leadership development, and talent retention across the network Ensure training and development align with OEM requirements and future skills needs Promote consistent management standards, behaviours, and values across all sites Governance, Compliance & Risk Management Ensure compliance with UK automotive regulations, FCA requirements, and OEM governance frameworks Maintain robust controls across health & safety, HR compliance, financial governance, and data protection Oversee management of risk, audit outcomes, and corrective action plans Ensure dealership operations align with ESG objectives and corporate responsibility standards Reporting & Board Engagement Provide clear, accurate, and timely reporting to the Board and senior leadership Present business cases, investment proposals, and performance reviews Use data, insight, and market intelligence to inform strategic decision making Monitor competitor activity and changing market conditions Requirements Skills, Experience & Qualifications Proven experience in a senior automotive leadership role (e.g. Franchise Director, Regional Director, Divisional Director, Managing Director) Demonstrable responsibility for multi site franchised dealership operations Extensive experience working with premium or luxury automotive brands Strong track record of P&L ownership and commercial performance delivery Experience managing senior leadership teams and complex stakeholder relationships Direct experience working with OEMs in a franchised automotive environment Strong strategic thinking and commercial acumen Excellent OEM, board level, and stakeholder relationship management skills Deep understanding of automotive retail KPIs, FCA regulation, and manufacturer standards Ability to lead through change and transformation Data driven decision making and financial literacy Strong communication, negotiation, and leadership capability Desirable Qualifications Degree or equivalent professional qualification Automotive industry leadership or executive development programmes Strong familiarity with premium brand operating models, electrification, and agency frameworks Key Performance Indicators (KPIs) Network profitability and return on capital Manufacturer performance metrics and franchise compliance Customer satisfaction and retention Market share growth and brand performance Leadership capability and succession readiness Risk, audit, and regulatory compliance outcomes What This Role Delivers A high performing, compliant, and future ready premium franchise network Strong OEM relationships and brand representation Sustainable commercial growth and customer loyalty Consistent leadership standards across all dealerships
Travail Employment Group
Broadbridge Heath, Surrey
Warranty Administrator 28,000 - 30,000, Southwater, West Sussex (out-of-town location, own transport required), 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday, Permanent, 25 days holiday plus Bank Holidays, Statutory sick pay, workplace pension, employee benefits portal, Cycle to Work Scheme The Role This Warranty Administrator role sits within the Aftersales team of a specialist commercial vehicle business supplying and supporting minibus and midi coach operators across the UK. Working closely with the Operations and Aftersales Manager, you will take ownership of all warranty activity across multi-stage PSV vehicles, ensuring accurate attribution of liability between chassis manufacturers, body builders and conversion partners. This is a key position for someone who enjoys detail, structure and building strong relationships with both internal teams and external manufacturers. Key responsibilities will include: Receiving and processing warranty claims from the workshop and aftersales team, ensuring all required documentation is complete and accurate. Preparing and submitting warranty documentation in line with different manufacturer and OEM guidelines. Following up on claim progress with manufacturers, challenging denials where appropriate and resubmitting with additional information. Keeping stakeholders updated on the status and outcomes of warranty claims, managing expectations professionally at all times. Coordinating with vendors and suppliers to schedule warranty-related work and source replacement parts. Maintaining accurate records of warranty parts and associated vendor paperwork. Monitoring factory recalls and warranty policies, carrying out regular internal audits to ensure compliance. Ensuring all warranty work is documented correctly to maximise payment recovery from manufacturers. Producing regular reports on warranty performance, including recovery values, rejection rates and turnaround times, for senior management. Processing internal jobs and in-house repairs with appropriate documentation, quotations and invoicing, and reconciling workshop accounts for both warranty and internal work. Requirements To be successful in this Warranty Administrator position, you will ideally have experience within a similar role in the commercial vehicle, automotive or passenger transport sector, and be comfortable managing multiple claims, systems and stakeholders at once. A minimum of two years' experience in a warranty administration role within a commercial environment is highly desirable, along with strong IT capability and confidence using web-based portals for claim submission and tracking. Experience of dealer management systems such as Pinnacle or Kerridge (or similar platforms) is desirable, as are strong analytical, numerical and problem-solving skills to ensure accurate cost recovery and low rejection rates. Excellent communication and interpersonal skills are also highly desirable, as you will liaise regularly with manufacturers, suppliers, internal workshop teams, parts, finance and management. Due to the rural, out-of-town location, having your own transport is essential. This role could suit someone who has worked as a Warranty Coordinator, Service Administrator, or Aftersales Administrator. Company Information Our client is a growing, multi-franchise commercial vehicle business specialising in the sale and support of minibuses and midi coaches for both public and private sector operators. With a strong engineering background, a future-focused mindset and a commitment to delivering dependable aftersales support, they help operators maximise the uptime and performance of their fleets. The culture is professional, friendly and customer-focused, with a strong emphasis on service quality, operational excellence and long-term partnerships. As the business continues to grow its parts and aftersales operations, this Warranty Administrator role offers the chance to make a real impact and develop your expertise in a supportive team environment. Package 28,000 - 30,000 Permanent, full-time role Hours: 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday 25 days holiday plus Bank Holidays Statutory sick pay Workplace pension scheme Employee benefits portal Cycle to Work Scheme Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Warranty Administrator 28,000 - 30,000, Southwater, West Sussex (out-of-town location, own transport required), 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday, Permanent, 25 days holiday plus Bank Holidays, Statutory sick pay, workplace pension, employee benefits portal, Cycle to Work Scheme The Role This Warranty Administrator role sits within the Aftersales team of a specialist commercial vehicle business supplying and supporting minibus and midi coach operators across the UK. Working closely with the Operations and Aftersales Manager, you will take ownership of all warranty activity across multi-stage PSV vehicles, ensuring accurate attribution of liability between chassis manufacturers, body builders and conversion partners. This is a key position for someone who enjoys detail, structure and building strong relationships with both internal teams and external manufacturers. Key responsibilities will include: Receiving and processing warranty claims from the workshop and aftersales team, ensuring all required documentation is complete and accurate. Preparing and submitting warranty documentation in line with different manufacturer and OEM guidelines. Following up on claim progress with manufacturers, challenging denials where appropriate and resubmitting with additional information. Keeping stakeholders updated on the status and outcomes of warranty claims, managing expectations professionally at all times. Coordinating with vendors and suppliers to schedule warranty-related work and source replacement parts. Maintaining accurate records of warranty parts and associated vendor paperwork. Monitoring factory recalls and warranty policies, carrying out regular internal audits to ensure compliance. Ensuring all warranty work is documented correctly to maximise payment recovery from manufacturers. Producing regular reports on warranty performance, including recovery values, rejection rates and turnaround times, for senior management. Processing internal jobs and in-house repairs with appropriate documentation, quotations and invoicing, and reconciling workshop accounts for both warranty and internal work. Requirements To be successful in this Warranty Administrator position, you will ideally have experience within a similar role in the commercial vehicle, automotive or passenger transport sector, and be comfortable managing multiple claims, systems and stakeholders at once. A minimum of two years' experience in a warranty administration role within a commercial environment is highly desirable, along with strong IT capability and confidence using web-based portals for claim submission and tracking. Experience of dealer management systems such as Pinnacle or Kerridge (or similar platforms) is desirable, as are strong analytical, numerical and problem-solving skills to ensure accurate cost recovery and low rejection rates. Excellent communication and interpersonal skills are also highly desirable, as you will liaise regularly with manufacturers, suppliers, internal workshop teams, parts, finance and management. Due to the rural, out-of-town location, having your own transport is essential. This role could suit someone who has worked as a Warranty Coordinator, Service Administrator, or Aftersales Administrator. Company Information Our client is a growing, multi-franchise commercial vehicle business specialising in the sale and support of minibuses and midi coaches for both public and private sector operators. With a strong engineering background, a future-focused mindset and a commitment to delivering dependable aftersales support, they help operators maximise the uptime and performance of their fleets. The culture is professional, friendly and customer-focused, with a strong emphasis on service quality, operational excellence and long-term partnerships. As the business continues to grow its parts and aftersales operations, this Warranty Administrator role offers the chance to make a real impact and develop your expertise in a supportive team environment. Package 28,000 - 30,000 Permanent, full-time role Hours: 8.00am-5.00pm Monday to Thursday, 8.00am-3.00pm Friday 25 days holiday plus Bank Holidays Statutory sick pay Workplace pension scheme Employee benefits portal Cycle to Work Scheme Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.
Porsche Retail
Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host to work for one of the world s most iconic brands and join Porsche Centre West London. As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand. When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events. Responsibilities: Welcome visitors and customers promptly and professionally Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions Direct customers to the appropriate department or team member Manage incoming calls, forwarding them onto the right department. Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays Offering refreshments and ensuring the waiting areas are well stocked and clean Gathering customer feedback and insights to improve the showroom experience and reporting any concerns Support administrative tasks as required Preferred Skills/Experience Background in hospitality, retail, reception or similar customer facing role A friendly and approachable demeanour, with excellent communication skills Good organisational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Team orientated mindset Basic computer skills (Microsoft office, customer database systems) Desirable Experience Full Driving Licence Experience of working in a large franchised automotive dealership Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Full-time 45 hours per week Monday, Tuesday, Wednesday & Friday 08:00-18:00/18:30 & Saturday 08:00-17:00 (Thursday off in the week and one Saturday off in 4) OTE of £35,650, with a basic salary of £32,410 and 10% monthly bonus 33 days annual leave per year Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising the role of Centre Support Assistant / Showroom Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host to work for one of the world s most iconic brands and join Porsche Centre West London. As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand. When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events. Responsibilities: Welcome visitors and customers promptly and professionally Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions Direct customers to the appropriate department or team member Manage incoming calls, forwarding them onto the right department. Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays Offering refreshments and ensuring the waiting areas are well stocked and clean Gathering customer feedback and insights to improve the showroom experience and reporting any concerns Support administrative tasks as required Preferred Skills/Experience Background in hospitality, retail, reception or similar customer facing role A friendly and approachable demeanour, with excellent communication skills Good organisational skills and attention to detail Ability to manage multiple tasks in a fast-paced environment Team orientated mindset Basic computer skills (Microsoft office, customer database systems) Desirable Experience Full Driving Licence Experience of working in a large franchised automotive dealership Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer: Full-time 45 hours per week Monday, Tuesday, Wednesday & Friday 08:00-18:00/18:30 & Saturday 08:00-17:00 (Thursday off in the week and one Saturday off in 4) OTE of £35,650, with a basic salary of £32,410 and 10% monthly bonus 33 days annual leave per year Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying: Please note that eRecruitSmart is advertising the role of Centre Support Assistant / Showroom Host on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
