Payroll Officer Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust The closing date is 29 April 2026 This is a key role that will work with and support payroll and pension colleagues in providing an accurate and quality payroll service to the Trust and clients. The role will assist the Payroll Team Leaders in the end-to-end monthly processes and procedures in accordance with policies and best practice. Assist in supporting managers to manage; ensuring they have access to the data required to successfully manage their team/s and provide support and guidance, when required. Please note: Applicants who have previously been advised that they do not meet the requirements for this position should not reapply unless they have since taken clear steps to strengthen their application. Reapplications must include evidence demonstrating how the essential criteria are now met. This vacancy may close early if enough suitable applications are received. We encourage interested candidates to apply promptly to avoid disappointment. Main duties of the job Provide an accurate and timely payroll service including the appointments/transfer of staff in the ESR payroll software system. With a high level of accuracy and attention to detail. Process manual calculations of pay, as required, including correct application of Income Tax, National Insurance, Pension contributions, Statutory Sick Pay, Statutory Maternity Pay, Adoption Leave, Parental Leave, Student Loans, Attachment Orders and other statutory/non statutory deductions and allowances. Work to strict deadlines and re-priorities workstreams when the need arises and in accordance with payroll procedures and Trust Standing Financial Instructions (SFI's). Support the development of service delivery throughout the organisation. Ensure that all adjustments to salaries are correctly approved prior to processing, in line with current policies and procedures. Deal sensitively, often in emotional circumstances regarding any queries relating to salary. Maintain knowledge and understanding of National and local terms and conditions i.e., Agenda for Change, Medical and Dental, Consultants, etc., escalating any areas requiring clarification as required, to support the accurate and timely payment of monthly salaries. Act in accordance with Trust policies and procedures, suggesting any improvements, as and when appropriate. Maintain confidential records, both paper and electronic, for all employees, including National Insurance, Income Tax, Pension, Attachment Orders, and other relevant data in accordance with both Trust and Statutory regulations. Resolve queries on all matters relating to pay and pensions, by telephone, in writing, by email and/or in person. Ensure information held in the payroll system is current, enabling other departments to provide statistical data. Maintain an effective working relationship within the team, across the organisation, and with internal and external stakeholders. About us Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Person Specification Qualifications 5 GCSE's grades A-C including Maths and English or equivalent experience (A/C) NVQ level 4, Certificate in Payroll Management, or equivalent level of experience (A/C) ECDL Public Sector Pensions Administration (QPSPA) qualification (A/C) CIPP Membership (A) Experience Income Tax (PAYE) calculations (A/I) Tax Codes (A/I) National Insurance calculations (A/I) Student Loans (A/I) Statutory Sick and Maternity Payments (A/I) Attachment Orders (A/I) Use of computer applications for reporting writing and complex queries (A/I) NHS Payroll (A/I) E-expense system/s (A/I) Electronic Staff Record (ESR), including Business Intelligence Reporting (A/I) Understanding of NHS Terms and Conditions of Service (A/I) Oracle systems (A/I) Pensions Online (POL) (A/I) Skills Complex manual calculation of gross and net salaries (A/I) High level of attention to detail (A/I) Produce and analyse reports (A/I) Customer service focussed (A/I) Prioritise own workload to ensure deadlines are achieved (A/I) Good communication (A/I) Maintain confidentiality and deal sensitively with information (A/I) Able to analyse, interpret, present, and communicate information to staff at all levels (A/I) Good time management (A/I) Ability to manage multiple tasks and change priorities at short notice (A/I) Work under pressure and ability to concentrate for long periods (A/I) Ability to handle difficult and emotional situations (A/I) Advanced IT e.g., Web ADI, Excel (A/I) Knowledge GDPR (A/I) Electronic Staff Record (ESR) (A/I) NHS Terms and Conditions of Service (A/I) Additional Able to work on own initiative (A/I) Effective team player (A/I) Diplomatic, empathetic and tactful (A/I) Flexible attitude to work (A/I) Ability to travel independently between sites when required (A/I) Electronic Staff Record (ESR) (A/I) Continuous improvement attitude (A/I) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust £28,392 to £31,157 a year per annum, pro rata Contract Permanent Working pattern Full-time, Flexible working, Home or remote working
May 02, 2026
Full time
Payroll Officer Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust The closing date is 29 April 2026 This is a key role that will work with and support payroll and pension colleagues in providing an accurate and quality payroll service to the Trust and clients. The role will assist the Payroll Team Leaders in the end-to-end monthly processes and procedures in accordance with policies and best practice. Assist in supporting managers to manage; ensuring they have access to the data required to successfully manage their team/s and provide support and guidance, when required. Please note: Applicants who have previously been advised that they do not meet the requirements for this position should not reapply unless they have since taken clear steps to strengthen their application. Reapplications must include evidence demonstrating how the essential criteria are now met. This vacancy may close early if enough suitable applications are received. We encourage interested candidates to apply promptly to avoid disappointment. Main duties of the job Provide an accurate and timely payroll service including the appointments/transfer of staff in the ESR payroll software system. With a high level of accuracy and attention to detail. Process manual calculations of pay, as required, including correct application of Income Tax, National Insurance, Pension contributions, Statutory Sick Pay, Statutory Maternity Pay, Adoption Leave, Parental Leave, Student Loans, Attachment Orders and other statutory/non statutory deductions and allowances. Work to strict deadlines and re-priorities workstreams when the need arises and in accordance with payroll procedures and Trust Standing Financial Instructions (SFI's). Support the development of service delivery throughout the organisation. Ensure that all adjustments to salaries are correctly approved prior to processing, in line with current policies and procedures. Deal sensitively, often in emotional circumstances regarding any queries relating to salary. Maintain knowledge and understanding of National and local terms and conditions i.e., Agenda for Change, Medical and Dental, Consultants, etc., escalating any areas requiring clarification as required, to support the accurate and timely payment of monthly salaries. Act in accordance with Trust policies and procedures, suggesting any improvements, as and when appropriate. Maintain confidential records, both paper and electronic, for all employees, including National Insurance, Income Tax, Pension, Attachment Orders, and other relevant data in accordance with both Trust and Statutory regulations. Resolve queries on all matters relating to pay and pensions, by telephone, in writing, by email and/or in person. Ensure information held in the payroll system is current, enabling other departments to provide statistical data. Maintain an effective working relationship within the team, across the organisation, and with internal and external stakeholders. About us Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society. Person Specification Qualifications 5 GCSE's grades A-C including Maths and English or equivalent experience (A/C) NVQ level 4, Certificate in Payroll Management, or equivalent level of experience (A/C) ECDL Public Sector Pensions Administration (QPSPA) qualification (A/C) CIPP Membership (A) Experience Income Tax (PAYE) calculations (A/I) Tax Codes (A/I) National Insurance calculations (A/I) Student Loans (A/I) Statutory Sick and Maternity Payments (A/I) Attachment Orders (A/I) Use of computer applications for reporting writing and complex queries (A/I) NHS Payroll (A/I) E-expense system/s (A/I) Electronic Staff Record (ESR), including Business Intelligence Reporting (A/I) Understanding of NHS Terms and Conditions of Service (A/I) Oracle systems (A/I) Pensions Online (POL) (A/I) Skills Complex manual calculation of gross and net salaries (A/I) High level of attention to detail (A/I) Produce and analyse reports (A/I) Customer service focussed (A/I) Prioritise own workload to ensure deadlines are achieved (A/I) Good communication (A/I) Maintain confidentiality and deal sensitively with information (A/I) Able to analyse, interpret, present, and communicate information to staff at all levels (A/I) Good time management (A/I) Ability to manage multiple tasks and change priorities at short notice (A/I) Work under pressure and ability to concentrate for long periods (A/I) Ability to handle difficult and emotional situations (A/I) Advanced IT e.g., Web ADI, Excel (A/I) Knowledge GDPR (A/I) Electronic Staff Record (ESR) (A/I) NHS Terms and Conditions of Service (A/I) Additional Able to work on own initiative (A/I) Effective team player (A/I) Diplomatic, empathetic and tactful (A/I) Flexible attitude to work (A/I) Ability to travel independently between sites when required (A/I) Electronic Staff Record (ESR) (A/I) Continuous improvement attitude (A/I) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust £28,392 to £31,157 a year per annum, pro rata Contract Permanent Working pattern Full-time, Flexible working, Home or remote working
In this role Salesforce isn't just a system - it's the backbone of how customers experience the business. As Salesforce Product Manager, you'll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You'll be the person connecting vision to delivery - defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What's in it for you Up to £90,000 basic salary Hybrid working model 25 days holiday Company pension Wider benefits package Ongoing training and development The opportunity to shape and own a key customer platform What you'll be doing as Salesforce Product Manager Own and evolve the Salesforce Service Cloud product roadmap Work with stakeholders across customer service, operations and digital teams to understand priorities Translate business and user needs into clear features and delivery backlogs Define user stories, acceptance criteria and priorities to maximise customer value Collaborate with delivery teams and third-party partners to ensure high-quality outcomes Use data, insight and feedback to drive continuous platform improvement Maintain product documentation, release notes and adoption materials Support the rollout and adoption of new Salesforce functionality Coach and mentor Salesforce administrators and platform users What you'll bring to the team as Salesforce Product Manager Proven experience as a Product Manager or Product Owner Strong hands-on experience with Salesforce Service Cloud Experience working in customer-focused environments Ability to translate complex requirements into clear, prioritised outcomes Strong stakeholder engagement and communication skills A product-led, outcome-focused mindset Experience working with cross-functional teams and delivery partners To apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 02, 2026
Full time
In this role Salesforce isn't just a system - it's the backbone of how customers experience the business. As Salesforce Product Manager, you'll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You'll be the person connecting vision to delivery - defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What's in it for you Up to £90,000 basic salary Hybrid working model 25 days holiday Company pension Wider benefits package Ongoing training and development The opportunity to shape and own a key customer platform What you'll be doing as Salesforce Product Manager Own and evolve the Salesforce Service Cloud product roadmap Work with stakeholders across customer service, operations and digital teams to understand priorities Translate business and user needs into clear features and delivery backlogs Define user stories, acceptance criteria and priorities to maximise customer value Collaborate with delivery teams and third-party partners to ensure high-quality outcomes Use data, insight and feedback to drive continuous platform improvement Maintain product documentation, release notes and adoption materials Support the rollout and adoption of new Salesforce functionality Coach and mentor Salesforce administrators and platform users What you'll bring to the team as Salesforce Product Manager Proven experience as a Product Manager or Product Owner Strong hands-on experience with Salesforce Service Cloud Experience working in customer-focused environments Ability to translate complex requirements into clear, prioritised outcomes Strong stakeholder engagement and communication skills A product-led, outcome-focused mindset Experience working with cross-functional teams and delivery partners To apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Join us as a Software Engineer, AI This is an opportunity for a driven Software Engineer, AI to take on an exciting new career challenge Day-to-day, you'll be engineering and maintaining innovative, customer centric, high performance, secure and robust solutions It's a chance to hone your existing technical skills and advance your career while building a wide network of stakeholders What you'll do In your new role, you'll be working within a feature team to engineer software, scripts and tools, as well as liaising with other engineers, architects and business analysts across the platform. You'll also be: Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working software solutions Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need To take on this role, you'll need a background in software engineering, software design, and architecture, and an understanding of how your area of expertise supports our customers. You'll also need: Experience of working with multiple programming languages including Python and Web Development, such as NodeJS Expertise in cloud platforms such as AWS, along with Dev Ops and CI/CD Experience of problem solving, building to requirements and testing for both production and fast innovative proof of concepts Expertise in Data Science, Generative AI, ML and LLMs, having RAG and Agentic experience would be beneficial Proficient in implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance
May 02, 2026
Full time
Join us as a Software Engineer, AI This is an opportunity for a driven Software Engineer, AI to take on an exciting new career challenge Day-to-day, you'll be engineering and maintaining innovative, customer centric, high performance, secure and robust solutions It's a chance to hone your existing technical skills and advance your career while building a wide network of stakeholders What you'll do In your new role, you'll be working within a feature team to engineer software, scripts and tools, as well as liaising with other engineers, architects and business analysts across the platform. You'll also be: Producing complex and critical software rapidly and of high quality which adds value to the business Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning Collaborating to optimise our software engineering capability Designing, producing, testing and implementing our working software solutions Working across the life cycle, from requirements analysis and design, through coding to testing, deployment and operations The skills you'll need To take on this role, you'll need a background in software engineering, software design, and architecture, and an understanding of how your area of expertise supports our customers. You'll also need: Experience of working with multiple programming languages including Python and Web Development, such as NodeJS Expertise in cloud platforms such as AWS, along with Dev Ops and CI/CD Experience of problem solving, building to requirements and testing for both production and fast innovative proof of concepts Expertise in Data Science, Generative AI, ML and LLMs, having RAG and Agentic experience would be beneficial Proficient in implementing programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance
We're looking for a Project Manager (Preconstruction) to join our Southern regional team, based in either our Weybridge, Farnborough or Dartford offices. We support hybrid working with three days in the office and two days at home each week, depending on team needs. Reporting to a Preconstruction Manager, you'll lead the entire preconstruction bid process, managing internal and external partners to develop high-quality, well-coordinated bids that meet our customer expectations and support profitable project delivery. Working across sectors including Education, Leisure, Health, Blue Light, Defence, Transport and Science and Technology, you'll shape solutions, manage the design and pricing process, and guide projects from successful tender stage to signed construction contract. This is a highly influential role where your leadership will help bring major projects into the business, while ensuring our customers feel supported, informed and confident throughout early project development NB. We're also open to experienced Project Managers who bring the right blend of stakeholder management, technical appreciation, leadership and commercial understanding. Key Responsibilities: Lead the Preconstruction Process Manage the full two-stage and negotiated tender process from successful tender phase through to construction contract. Coordinate the core preconstruction team (Planner, Estimator, Design Manager, MEP Manager) to ensure bids are robust, well-coordinated and aligned to customer priorities. Present schemes to the board, ensuring proposals meet profitability expectations and quality standards. Drive Quality & Commercial Outcomes Oversee design development during preconstruction, ensuring compliance with design process requirements. Shape solutions and challenge assumptions to ensure bids are competitive, deliverable and aligned with programme and budget expectations. Bring a commercial mindset to all stages, supporting informed decision-making throughout. Work collaboratively with customers, consultants and partners to develop clear briefs and realistic expectations. Navigate challenging conversations around cost, programme or design constraints when required. Maintain strong communication with PCM colleagues, senior operational leaders and commercial managers. Proven experience leading preconstruction, bid management or two-stage tender processes. Strong background in commercial management, design management, project management or a related discipline. Proven ability to coordinate multi-disciplinary teams. Confident communicator with experience handling challenging client conversations. Accreditation with RICS or a Project Management body is advantageous. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development. Search for available opportunities with Willmott Dixon
May 02, 2026
Full time
We're looking for a Project Manager (Preconstruction) to join our Southern regional team, based in either our Weybridge, Farnborough or Dartford offices. We support hybrid working with three days in the office and two days at home each week, depending on team needs. Reporting to a Preconstruction Manager, you'll lead the entire preconstruction bid process, managing internal and external partners to develop high-quality, well-coordinated bids that meet our customer expectations and support profitable project delivery. Working across sectors including Education, Leisure, Health, Blue Light, Defence, Transport and Science and Technology, you'll shape solutions, manage the design and pricing process, and guide projects from successful tender stage to signed construction contract. This is a highly influential role where your leadership will help bring major projects into the business, while ensuring our customers feel supported, informed and confident throughout early project development NB. We're also open to experienced Project Managers who bring the right blend of stakeholder management, technical appreciation, leadership and commercial understanding. Key Responsibilities: Lead the Preconstruction Process Manage the full two-stage and negotiated tender process from successful tender phase through to construction contract. Coordinate the core preconstruction team (Planner, Estimator, Design Manager, MEP Manager) to ensure bids are robust, well-coordinated and aligned to customer priorities. Present schemes to the board, ensuring proposals meet profitability expectations and quality standards. Drive Quality & Commercial Outcomes Oversee design development during preconstruction, ensuring compliance with design process requirements. Shape solutions and challenge assumptions to ensure bids are competitive, deliverable and aligned with programme and budget expectations. Bring a commercial mindset to all stages, supporting informed decision-making throughout. Work collaboratively with customers, consultants and partners to develop clear briefs and realistic expectations. Navigate challenging conversations around cost, programme or design constraints when required. Maintain strong communication with PCM colleagues, senior operational leaders and commercial managers. Proven experience leading preconstruction, bid management or two-stage tender processes. Strong background in commercial management, design management, project management or a related discipline. Proven ability to coordinate multi-disciplinary teams. Confident communicator with experience handling challenging client conversations. Accreditation with RICS or a Project Management body is advantageous. About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development. Search for available opportunities with Willmott Dixon
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
May 02, 2026
Full time
Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action
Job Title: Senior Manufacturing Engineer - New Product Introduction Location: Rochester; Kent: Onsite Salary: £45,000-£50,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you will play a key role in bringing world class technologies to life-transforming innovative designs into robust, cost effective, and highly manufacturable products. Acting as a primary Operations interface to Engineering, you will ensure Design for X (DFX) and APQP principles are embedded from the earliest stages of development, enabling a smooth and efficient transition from concept through to full rate production. This is a high impact role at the centre of our product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy, and help deliver cutting edge solutions to customers across the aerospace and maritime sector.e and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Partnering closely with Engineering teams to review, challenge , and influence designs, ensuring they meet production cost targets and driving improvements through APQP methodology Delivering NPI outputs in line with an Operations project plan, ensuring manufacturing readiness aligns with programme milestones from Bid and Development through Qualification and Initial Production Leading producibility gate reviews and championing Design for Manufacture (DFM) and Design for Assembly (DFA) in engineering gate reviews Leveraging your own experience and that of subject matter experts to define and manage work packages that improve cost, manufacturability, and process robustness Supporting the development of production processes, tooling, and manufacturing instructions for new products. Providing hands on support during prototype builds and capturing lessons learned to drive future improvements Actively contributing to continuous improvement initiatives , driving gains in productivity, repeatability, quality, and operational efficiency Essential Skills: Degree level qualification or equivalent experience in an engineering discipline Proven involvement in NPI / industrialisation, manufacturing readiness, or early phase manufacturing definition Experience in creating and delivering compliant manufacturing instructions for electro mechanical products Working knowledge of 3D CAD tools (e.g. Creo, SolidWorks, CATIA) The New Product Introduction (NPI) Team: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you'll play a pivotal role in turning innovative designs into robust, cost effective and highly manufacturable products. This is a high profile role at the heart of the product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy and help deliver cutting edge solutions to customers across the aerospace and maritime sectors. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Senior Manufacturing Engineer - New Product Introduction Location: Rochester; Kent: Onsite Salary: £45,000-£50,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you will play a key role in bringing world class technologies to life-transforming innovative designs into robust, cost effective, and highly manufacturable products. Acting as a primary Operations interface to Engineering, you will ensure Design for X (DFX) and APQP principles are embedded from the earliest stages of development, enabling a smooth and efficient transition from concept through to full rate production. This is a high impact role at the centre of our product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy, and help deliver cutting edge solutions to customers across the aerospace and maritime sector.e and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Partnering closely with Engineering teams to review, challenge , and influence designs, ensuring they meet production cost targets and driving improvements through APQP methodology Delivering NPI outputs in line with an Operations project plan, ensuring manufacturing readiness aligns with programme milestones from Bid and Development through Qualification and Initial Production Leading producibility gate reviews and championing Design for Manufacture (DFM) and Design for Assembly (DFA) in engineering gate reviews Leveraging your own experience and that of subject matter experts to define and manage work packages that improve cost, manufacturability, and process robustness Supporting the development of production processes, tooling, and manufacturing instructions for new products. Providing hands on support during prototype builds and capturing lessons learned to drive future improvements Actively contributing to continuous improvement initiatives , driving gains in productivity, repeatability, quality, and operational efficiency Essential Skills: Degree level qualification or equivalent experience in an engineering discipline Proven involvement in NPI / industrialisation, manufacturing readiness, or early phase manufacturing definition Experience in creating and delivering compliant manufacturing instructions for electro mechanical products Working knowledge of 3D CAD tools (e.g. Creo, SolidWorks, CATIA) The New Product Introduction (NPI) Team: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you'll play a pivotal role in turning innovative designs into robust, cost effective and highly manufacturable products. This is a high profile role at the heart of the product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy and help deliver cutting edge solutions to customers across the aerospace and maritime sectors. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you.
May 02, 2026
Full time
Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you.
Our client is a global SaaS type company who are now seeking a Sales Operations Data Analyst based at their impressive UK headquarters in central London. This is a 3-6 month contract, hybrid, with 3 days a week in the office. You will be supporting their EMEA business working directly with their sales and marketing teams. Duties Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities. Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes. Support experimentation on Growth & Retention success by analyzing and reporting on A/B testing. Present findings and insights to business stakeholders and executives in a clear and concise manner. Skills High proficiency in SQL, Excel. Proven experience in building dashboards in Tableau and Qliksense (or similar reporting tools). Experience with A/B testing methodologies and analysis. 3+ years of relevant experience working with web and call centre data. Ability to manage time effectively and prioritize tasks to meet project deadlines. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
May 02, 2026
Contractor
Our client is a global SaaS type company who are now seeking a Sales Operations Data Analyst based at their impressive UK headquarters in central London. This is a 3-6 month contract, hybrid, with 3 days a week in the office. You will be supporting their EMEA business working directly with their sales and marketing teams. Duties Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue generating activities. Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes. Support experimentation on Growth & Retention success by analyzing and reporting on A/B testing. Present findings and insights to business stakeholders and executives in a clear and concise manner. Skills High proficiency in SQL, Excel. Proven experience in building dashboards in Tableau and Qliksense (or similar reporting tools). Experience with A/B testing methodologies and analysis. 3+ years of relevant experience working with web and call centre data. Ability to manage time effectively and prioritize tasks to meet project deadlines. Benefits Friendly supportive team Informal dress code Global organisation. Hybrid role.
We have an exciting opportunity to join a well-known distribution company based in South East London, SE1. We have an opening available for capable, energetic Operational Support Agent to join their friendly team on a permanent basis. The main duties of this role will be answering phones, liaise with customers and drivers, responding to parcel enquiries, and driver debrief. as well as helping within warehouse department (scanning and picking). You will offer support to their transport team whilst contributing to the day-to-day running of the department. What you will be doing: Ensuring that customers' urgent packages get to the right place, on time Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery Entering data into client's in-house tracking system Running clear and effective communication and collaboration with the team, your manager, and other operations stations Adhering to client's processes, procedures and controls, and regulatory requirements The Moving of and Scanning of Packages within a warehouse environment to enable visibility for team members and customers What do you bring with you: Strong communication and interpersonal skills Ability to work in a fast-paced environment with strict deadlines Good time management and attention to detail Confidence using computers, including Microsoft Word and Excel A good standard of written and spoken English Ability to work in a hybrid environment, balancing time between warehouse scanning tasks and desk-based duties. Salary: Hourly pay rate £14.02 Shift is Monday to Friday, 7am start working 40 hours per week. After training the shift might change to 12pm - 8:30pm. Workplace pension 28 days holiday (including 8 bank holidays) Weekly online payslips A DBS check is required but this can be done for you if not already held. Due to the high volume of applications, we will only contact successful candidates.
May 02, 2026
Full time
We have an exciting opportunity to join a well-known distribution company based in South East London, SE1. We have an opening available for capable, energetic Operational Support Agent to join their friendly team on a permanent basis. The main duties of this role will be answering phones, liaise with customers and drivers, responding to parcel enquiries, and driver debrief. as well as helping within warehouse department (scanning and picking). You will offer support to their transport team whilst contributing to the day-to-day running of the department. What you will be doing: Ensuring that customers' urgent packages get to the right place, on time Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery Entering data into client's in-house tracking system Running clear and effective communication and collaboration with the team, your manager, and other operations stations Adhering to client's processes, procedures and controls, and regulatory requirements The Moving of and Scanning of Packages within a warehouse environment to enable visibility for team members and customers What do you bring with you: Strong communication and interpersonal skills Ability to work in a fast-paced environment with strict deadlines Good time management and attention to detail Confidence using computers, including Microsoft Word and Excel A good standard of written and spoken English Ability to work in a hybrid environment, balancing time between warehouse scanning tasks and desk-based duties. Salary: Hourly pay rate £14.02 Shift is Monday to Friday, 7am start working 40 hours per week. After training the shift might change to 12pm - 8:30pm. Workplace pension 28 days holiday (including 8 bank holidays) Weekly online payslips A DBS check is required but this can be done for you if not already held. Due to the high volume of applications, we will only contact successful candidates.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
May 02, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
Job Title: Senior Manufacturing Engineer - New Product Introduction Location: Rochester; Kent: Onsite Salary: £45,000-£50,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you will play a key role in bringing world class technologies to life-transforming innovative designs into robust, cost effective, and highly manufacturable products. Acting as a primary Operations interface to Engineering, you will ensure Design for X (DFX) and APQP principles are embedded from the earliest stages of development, enabling a smooth and efficient transition from concept through to full rate production. This is a high impact role at the centre of our product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy, and help deliver cutting edge solutions to customers across the aerospace and maritime sector.e and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Partnering closely with Engineering teams to review, challenge , and influence designs, ensuring they meet production cost targets and driving improvements through APQP methodology Delivering NPI outputs in line with an Operations project plan, ensuring manufacturing readiness aligns with programme milestones from Bid and Development through Qualification and Initial Production Leading producibility gate reviews and championing Design for Manufacture (DFM) and Design for Assembly (DFA) in engineering gate reviews Leveraging your own experience and that of subject matter experts to define and manage work packages that improve cost, manufacturability, and process robustness Supporting the development of production processes, tooling, and manufacturing instructions for new products. Providing hands on support during prototype builds and capturing lessons learned to drive future improvements Actively contributing to continuous improvement initiatives , driving gains in productivity, repeatability, quality, and operational efficiency Essential Skills: Degree level qualification or equivalent experience in an engineering discipline Proven involvement in NPI / industrialisation, manufacturing readiness, or early phase manufacturing definition Experience in creating and delivering compliant manufacturing instructions for electro mechanical products Working knowledge of 3D CAD tools (e.g. Creo, SolidWorks, CATIA) The New Product Introduction (NPI) Team: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you'll play a pivotal role in turning innovative designs into robust, cost effective and highly manufacturable products. This is a high profile role at the heart of the product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy and help deliver cutting edge solutions to customers across the aerospace and maritime sectors. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Senior Manufacturing Engineer - New Product Introduction Location: Rochester; Kent: Onsite Salary: £45,000-£50,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you will play a key role in bringing world class technologies to life-transforming innovative designs into robust, cost effective, and highly manufacturable products. Acting as a primary Operations interface to Engineering, you will ensure Design for X (DFX) and APQP principles are embedded from the earliest stages of development, enabling a smooth and efficient transition from concept through to full rate production. This is a high impact role at the centre of our product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy, and help deliver cutting edge solutions to customers across the aerospace and maritime sector.e and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Partnering closely with Engineering teams to review, challenge , and influence designs, ensuring they meet production cost targets and driving improvements through APQP methodology Delivering NPI outputs in line with an Operations project plan, ensuring manufacturing readiness aligns with programme milestones from Bid and Development through Qualification and Initial Production Leading producibility gate reviews and championing Design for Manufacture (DFM) and Design for Assembly (DFA) in engineering gate reviews Leveraging your own experience and that of subject matter experts to define and manage work packages that improve cost, manufacturability, and process robustness Supporting the development of production processes, tooling, and manufacturing instructions for new products. Providing hands on support during prototype builds and capturing lessons learned to drive future improvements Actively contributing to continuous improvement initiatives , driving gains in productivity, repeatability, quality, and operational efficiency Essential Skills: Degree level qualification or equivalent experience in an engineering discipline Proven involvement in NPI / industrialisation, manufacturing readiness, or early phase manufacturing definition Experience in creating and delivering compliant manufacturing instructions for electro mechanical products Working knowledge of 3D CAD tools (e.g. Creo, SolidWorks, CATIA) The New Product Introduction (NPI) Team: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you'll play a pivotal role in turning innovative designs into robust, cost effective and highly manufacturable products. This is a high profile role at the heart of the product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy and help deliver cutting edge solutions to customers across the aerospace and maritime sectors. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
This is a dynamic and fast-paced organisation delivering advanced engineering solutions to both domestic and international customers. The business operates across multiple specialist areas, including platform integration, ground-based defence systems, special projects, and weapons programmes, providing a wide range of products and services to defence and security clients. This is an opportunity to join a forward-thinking team offering a challenging and rewarding career, alongside a strong work-life balance, including a 4-day working week (Monday-Thursday) and flexible working arrangements. Job Description The Operations Engineering team supports operational performance and major product development across the full product lifecycle from initial design and prototyping through to production and end-of-life support. This role is focused on improving manufacturing efficiency, reducing costs, and increasing yield at every stage of the lifecycle, directly supporting programme delivery and key milestones. As part of the team, the Manufacturing Engineer acts as a key technical point of contact, providing engineering support, problem-solving, and coordination across both current and future projects. The role drives a proactive "right first time" approach to quality, helping to enhance overall product standards, improve business performance, and reduce manufacturing costs. Develop manufacturing processes including but not limited to: Machining and Mechanical Assembly Defining sequence of operations, procedures and production layouts for assemblies, equipment installation, processing and material handling taking into account flow and lean philosophies. Providing Basis of Estimates for engineering activities and shop floor operations across a range of technologies and disciplines. Identifying any new tooling & fixturing requirements. Experienced in the creation of Technical Requirement Specifications. Creation of detailed process instructions. Creation of Manufacturing BOM's / routings to aid ease of manufacture. Active involvement in the Level 1 & 2 MDWT (Mission Directed Work Team) meetings. Support and contribute the relevant section of the Technology Roadmap to identify improvements to current manufacturing processes and future requirements. Assist with the Technical requirements of the relevant section of the Capital plan from definition to acceptance. Close liaison of activities with Industrial Engineering, Production Engineering and other functions as necessary. Support with the business process reviews and generation / update of relevant documentation. Required skills, qualifications and experience We can only consider candidates who already hold SC Clearance Good working knowledge of complex assemblies and New product introduction experience. Knowledge of Lean Manufacturing, Six Sigma and quality improvement tools. Experience with CAD software for generating 2D technical drawings. Solid understanding of MRP systems and experience managing BOMs and routings in SAP (or similar ERP systems). Facility layout experience would be a advantage. Proven ability to drive cultural and process change, improving efficiency and quality. A collaborative mindset with a drive for continuous improvement.
May 02, 2026
Full time
This is a dynamic and fast-paced organisation delivering advanced engineering solutions to both domestic and international customers. The business operates across multiple specialist areas, including platform integration, ground-based defence systems, special projects, and weapons programmes, providing a wide range of products and services to defence and security clients. This is an opportunity to join a forward-thinking team offering a challenging and rewarding career, alongside a strong work-life balance, including a 4-day working week (Monday-Thursday) and flexible working arrangements. Job Description The Operations Engineering team supports operational performance and major product development across the full product lifecycle from initial design and prototyping through to production and end-of-life support. This role is focused on improving manufacturing efficiency, reducing costs, and increasing yield at every stage of the lifecycle, directly supporting programme delivery and key milestones. As part of the team, the Manufacturing Engineer acts as a key technical point of contact, providing engineering support, problem-solving, and coordination across both current and future projects. The role drives a proactive "right first time" approach to quality, helping to enhance overall product standards, improve business performance, and reduce manufacturing costs. Develop manufacturing processes including but not limited to: Machining and Mechanical Assembly Defining sequence of operations, procedures and production layouts for assemblies, equipment installation, processing and material handling taking into account flow and lean philosophies. Providing Basis of Estimates for engineering activities and shop floor operations across a range of technologies and disciplines. Identifying any new tooling & fixturing requirements. Experienced in the creation of Technical Requirement Specifications. Creation of detailed process instructions. Creation of Manufacturing BOM's / routings to aid ease of manufacture. Active involvement in the Level 1 & 2 MDWT (Mission Directed Work Team) meetings. Support and contribute the relevant section of the Technology Roadmap to identify improvements to current manufacturing processes and future requirements. Assist with the Technical requirements of the relevant section of the Capital plan from definition to acceptance. Close liaison of activities with Industrial Engineering, Production Engineering and other functions as necessary. Support with the business process reviews and generation / update of relevant documentation. Required skills, qualifications and experience We can only consider candidates who already hold SC Clearance Good working knowledge of complex assemblies and New product introduction experience. Knowledge of Lean Manufacturing, Six Sigma and quality improvement tools. Experience with CAD software for generating 2D technical drawings. Solid understanding of MRP systems and experience managing BOMs and routings in SAP (or similar ERP systems). Facility layout experience would be a advantage. Proven ability to drive cultural and process change, improving efficiency and quality. A collaborative mindset with a drive for continuous improvement.
Director of Revenue Operations / Manchester / Up to £95,000 + Benefits Are you a systems architect with a passion for building scalable revenue engines? As the Director of Revenue Operations, you will be the lead architect of the commercial systems underpinning our client s growth across the continent. This is a hands-on transformation role. You will design, implement, and run the operating cadence, data structures, and tooling that enable the Sales and Customer Success teams to perform at an elite level. Our client is looking for a leader who can standardise without slowing down, introducing rigor through smart data and automation (including AI) to make the complex feel simple. What's on offer? Competitive basic salary or between £80,000 - £95,000 dependent on experience. 37.5 hours per week. Fantastic work-life balance, hybrid working. Company pension, life assurance scheme and a generous holiday allowance of 25 days plus bank holidays. Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year. Employee discount platform, and companywide incentives schemes. Great working environment with progression opportunities. Key Responsibilities of the Director of Revenue Operations role: You will own the end-to-end commercial operating system across the full customer lifecycle. Define Go-To-Market (GTM) standards, lifecycle stages, and SLAs. Lead revenue planning, forecasting, and quota-setting in partnership with Finance. Own the pricing execution layer, including rate cards, discount governance, and the Deal Desk function for strategic opportunities. Establish the "single source of truth" for performance. Shift leadership from anecdotes to data-driven insights regarding conversion, churn, and market trends. Build a high-performance onboarding and learning engine. Translate product and pricing strategy into executable playbooks that reduce "time-to-ramp." Drive CRM hygiene and lead the integration of AI-enabled capabilities to reduce administrative burden and improve lead scoring/forecasting. Improve forecast accuracy and pipeline coverage. Lower cost-to-sell while increasing output per rep. Embed a common methodology and margin-accountable pricing across all European markets. Build documented, repeatable processes that support future expansion. Skills and Experience Required: Experience in Revenue, Sales, or Commercial Operations, ideally within a complex B2B multi-country environment. Deep expertise in CRM/RevTech, forecasting, and commercial pricing (Deal Desk). A cross-functional leader capable of aligning Sales, Marketing, Finance, and Product. A track record of using automation and AI to drive commercial productivity. An understanding of macro technology shifts and their impact on commercial strategy. Experience within the B2B technology or enterprise software sector (SaaS). Background in GTM transformation or matrixed international organisations. What s next? If you re ready to join a global organisation, and take pride in building simple systems that deliver outsized commercial impact, we want to hear from you.
May 02, 2026
Full time
Director of Revenue Operations / Manchester / Up to £95,000 + Benefits Are you a systems architect with a passion for building scalable revenue engines? As the Director of Revenue Operations, you will be the lead architect of the commercial systems underpinning our client s growth across the continent. This is a hands-on transformation role. You will design, implement, and run the operating cadence, data structures, and tooling that enable the Sales and Customer Success teams to perform at an elite level. Our client is looking for a leader who can standardise without slowing down, introducing rigor through smart data and automation (including AI) to make the complex feel simple. What's on offer? Competitive basic salary or between £80,000 - £95,000 dependent on experience. 37.5 hours per week. Fantastic work-life balance, hybrid working. Company pension, life assurance scheme and a generous holiday allowance of 25 days plus bank holidays. Holiday purchase scheme, the ability to add an additional 5 days of annual leave per year. Employee discount platform, and companywide incentives schemes. Great working environment with progression opportunities. Key Responsibilities of the Director of Revenue Operations role: You will own the end-to-end commercial operating system across the full customer lifecycle. Define Go-To-Market (GTM) standards, lifecycle stages, and SLAs. Lead revenue planning, forecasting, and quota-setting in partnership with Finance. Own the pricing execution layer, including rate cards, discount governance, and the Deal Desk function for strategic opportunities. Establish the "single source of truth" for performance. Shift leadership from anecdotes to data-driven insights regarding conversion, churn, and market trends. Build a high-performance onboarding and learning engine. Translate product and pricing strategy into executable playbooks that reduce "time-to-ramp." Drive CRM hygiene and lead the integration of AI-enabled capabilities to reduce administrative burden and improve lead scoring/forecasting. Improve forecast accuracy and pipeline coverage. Lower cost-to-sell while increasing output per rep. Embed a common methodology and margin-accountable pricing across all European markets. Build documented, repeatable processes that support future expansion. Skills and Experience Required: Experience in Revenue, Sales, or Commercial Operations, ideally within a complex B2B multi-country environment. Deep expertise in CRM/RevTech, forecasting, and commercial pricing (Deal Desk). A cross-functional leader capable of aligning Sales, Marketing, Finance, and Product. A track record of using automation and AI to drive commercial productivity. An understanding of macro technology shifts and their impact on commercial strategy. Experience within the B2B technology or enterprise software sector (SaaS). Background in GTM transformation or matrixed international organisations. What s next? If you re ready to join a global organisation, and take pride in building simple systems that deliver outsized commercial impact, we want to hear from you.
Job Title: Senior/Principal Platform Systems Mechanical Engineer Location: Barrow-In-Furness (Onsite) Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will support the development and delivery of mechanical platform systems, ensuring robust design evidence is generated to support safe and effective engineering solutions. You will contribute to testing and commissioning activities, support issue resolution, and work closely with multidisciplinary teams to maintain design intent across complex submarine programmes. You will also mentor junior engineers, contribute to technical outputs, and engage with stakeholders to support successful programme delivery. Core duties: Develop and deliver design evidence to justify safe and effective engineering solutions, ensuring customer confidence in system designs Specify and support the build of prototypes, products, and systems for testing and validation activities Provide timely resolution of defects and issues, ensuring corrective actions are identified, tracked, and implemented Ensure engineering commitments are defined, reviewed, and delivered in line with programme requirements Support technical presentations and communications to engineering and management audiences, maintaining awareness of emerging technologies Author and contribute to technical reports, papers, and presentations to support engineering activities and knowledge sharing Mentor and support junior engineers, providing technical guidance and supporting professional development Apply mechanical engineering expertise across design, testing, commissioning, and analysis activities, utilising CAD tools and standard engineering software Essential Skills: Mechanical engineering knowledge across the full lifecycle (design, testing, commissioning, validation) Experience developing and justifying design evidence for engineering solutions Ability to support prototype development, testing, and validation activities Strong problem-solving skills with experience resolving defects and engineering issues Experience delivering engineering tasks in line with programme requirements and milestones Ability to produce and review technical documentation (reports, calculations, presentations) Experience using CAD tools and standard engineering/IT software Strong communication skills, with the ability to present technical information to varied audiences Mentoring or supporting junior engineers and contributing to team capability development The Mechanical Platform Systems Team: The Mechanical Platform Systems team plays a key role in supporting the planning and execution of testing and commissioning activities across complex submarine programmes. You will contribute to ensuring engineering activities are delivered safely and effectively while maintaining design intent. This role offers exposure to some of the most complex engineering projects within the Submarines business, alongside strong opportunities for career development. Relocation support may be available, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 24th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
May 02, 2026
Full time
Job Title: Senior/Principal Platform Systems Mechanical Engineer Location: Barrow-In-Furness (Onsite) Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering advanced, technology-led defence, aerospace and security solutions, shaping a safer future for all of us. From the depths of the ocean to the far reaches of space, there's no limit to where a career at BAE Systems could take you. What you will be doing: In this role, you will support the development and delivery of mechanical platform systems, ensuring robust design evidence is generated to support safe and effective engineering solutions. You will contribute to testing and commissioning activities, support issue resolution, and work closely with multidisciplinary teams to maintain design intent across complex submarine programmes. You will also mentor junior engineers, contribute to technical outputs, and engage with stakeholders to support successful programme delivery. Core duties: Develop and deliver design evidence to justify safe and effective engineering solutions, ensuring customer confidence in system designs Specify and support the build of prototypes, products, and systems for testing and validation activities Provide timely resolution of defects and issues, ensuring corrective actions are identified, tracked, and implemented Ensure engineering commitments are defined, reviewed, and delivered in line with programme requirements Support technical presentations and communications to engineering and management audiences, maintaining awareness of emerging technologies Author and contribute to technical reports, papers, and presentations to support engineering activities and knowledge sharing Mentor and support junior engineers, providing technical guidance and supporting professional development Apply mechanical engineering expertise across design, testing, commissioning, and analysis activities, utilising CAD tools and standard engineering software Essential Skills: Mechanical engineering knowledge across the full lifecycle (design, testing, commissioning, validation) Experience developing and justifying design evidence for engineering solutions Ability to support prototype development, testing, and validation activities Strong problem-solving skills with experience resolving defects and engineering issues Experience delivering engineering tasks in line with programme requirements and milestones Ability to produce and review technical documentation (reports, calculations, presentations) Experience using CAD tools and standard engineering/IT software Strong communication skills, with the ability to present technical information to varied audiences Mentoring or supporting junior engineers and contributing to team capability development The Mechanical Platform Systems Team: The Mechanical Platform Systems team plays a key role in supporting the planning and execution of testing and commissioning activities across complex submarine programmes. You will contribute to ensuring engineering activities are delivered safely and effectively while maintaining design intent. This role offers exposure to some of the most complex engineering projects within the Submarines business, alongside strong opportunities for career development. Relocation support may be available, subject to eligibility criteria. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We welcome applications from all suitably qualified people and encourage discussion of reasonable adjustments where needed. Please be aware that many roles at BAE Systems are subject to security and export control restrictions. Applicants must meet Baseline Personnel Security Standard, and many roles require higher levels of National Security Vetting, including 5-10 years continuous UK residency depending on the role . Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. Lifelong learning, meaningful work, and a supportive culture enable you to grow with confidence . You'll be recognised for your contribution and supported with rewards that matter most to you. Closing Date: 24th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications. If you are interested, please apply as early as possible.
Sales Manager Burton on Trent 53,000 - 55,000 DOE, Plus Company Car & Bonus We are seeking an experienced and commercially driven Sales Manager to join a dynamic and fast-paced sales team. Reporting directly to the Sales Director, you will play a key role in managing and developing relationships with customers, ensuring high levels of service, performance, and customer satisfaction. This is a highly visible, customer-facing role requiring strong commercial awareness, resilience, and the ability to operate effectively under pressure. Description of the role: Manage and maintain key customer relationships, ensuring strong commercial outcomes. Oversee market coverage tools and ensure data accuracy and reporting effectiveness. Take ownership of CRM processes, including data management and reporting Collaborate cross-functionally with R&D and Quality teams to meet customer requirements and timelines. Support audit processes (including IATF and external audits) Monitor and manage customer satisfaction, including dispute resolution. Analyse new product quotations and support commercial decision-making. Manage stock availability and participate in internal planning meetings. Attend and contribute to customer meetings, including commercial and engineering discussions. Maintain and report on market share data. Support product updates in line with regulatory or legislative changes Deliver a consultative approach to strengthen customer relationships and commercial performance. Lead sales negotiations and provide accurate, timely information to customers. Gather and utilise customer insights to inform business strategy. About you: Proven experience in a customer-facing role within a large commercial environment Background in the automotive or tyre industry is essential. Strong understanding of sales processes and market analysis Excellent communication, presentation, and negotiation skills Strong financial and commercial acumen (e.g. P&L, margins) Highly analytical with the ability to interpret data and trends. Self-motivated with strong organisational skills Resilient, adaptable, and solution-focused Able to build and maintain strong internal and external relationships. Proficient in IT systems, particularly Excel and CRM tools Full UK driving licence Willingness to travel and stay overnight when required. If you thrive in a fast-paced, customer-facing environment and want to take ownership of key relationships, this could be the perfect opportunity for you!
May 02, 2026
Full time
Sales Manager Burton on Trent 53,000 - 55,000 DOE, Plus Company Car & Bonus We are seeking an experienced and commercially driven Sales Manager to join a dynamic and fast-paced sales team. Reporting directly to the Sales Director, you will play a key role in managing and developing relationships with customers, ensuring high levels of service, performance, and customer satisfaction. This is a highly visible, customer-facing role requiring strong commercial awareness, resilience, and the ability to operate effectively under pressure. Description of the role: Manage and maintain key customer relationships, ensuring strong commercial outcomes. Oversee market coverage tools and ensure data accuracy and reporting effectiveness. Take ownership of CRM processes, including data management and reporting Collaborate cross-functionally with R&D and Quality teams to meet customer requirements and timelines. Support audit processes (including IATF and external audits) Monitor and manage customer satisfaction, including dispute resolution. Analyse new product quotations and support commercial decision-making. Manage stock availability and participate in internal planning meetings. Attend and contribute to customer meetings, including commercial and engineering discussions. Maintain and report on market share data. Support product updates in line with regulatory or legislative changes Deliver a consultative approach to strengthen customer relationships and commercial performance. Lead sales negotiations and provide accurate, timely information to customers. Gather and utilise customer insights to inform business strategy. About you: Proven experience in a customer-facing role within a large commercial environment Background in the automotive or tyre industry is essential. Strong understanding of sales processes and market analysis Excellent communication, presentation, and negotiation skills Strong financial and commercial acumen (e.g. P&L, margins) Highly analytical with the ability to interpret data and trends. Self-motivated with strong organisational skills Resilient, adaptable, and solution-focused Able to build and maintain strong internal and external relationships. Proficient in IT systems, particularly Excel and CRM tools Full UK driving licence Willingness to travel and stay overnight when required. If you thrive in a fast-paced, customer-facing environment and want to take ownership of key relationships, this could be the perfect opportunity for you!
Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast and we re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK s fastest-growing legal tech platforms: • 140% YoY growth in 2025 • Expanded globally into the US and Netherlands in 2025 • Winner Innovation in Legal Services (British Legal Technology Awards) • Multi-award-winning across AI, cloud, and legal innovation We re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we d love to hear from you. - The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks. • To Be the Experts: Continuously improving skills and knowledge to become industry leaders. • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges. • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals. • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 Best AI Implementation UK Business Awards 2024 Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 Kent Lawyer of the Year Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered bringing consistency, speed, and accessibility to businesses globally. The Opportunity You ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories • Roadmap Delivery: Translate product vision into a clear, prioritised backlog • Bug Triage and QA: Assess, prioritise, and resolve issues quickly • First-Line Support: Turn customer queries into great experiences and insights • Customer Success: Support onboarding and gather actionable feedback • Global Growth: Assist with localisation and scaling into international markets What We re Looking For • Driven and proactive, with a self-starter mindset • Tech-savvy, with understanding of SDLC and tools like Azure DevOps • Strong communicator, able to translate between technical and non-technical audiences • Analytical and detail-oriented, particularly around bugs and user behaviour • Ambitious and excited by scaling a product globally Your Background • 1 2 years experience in a SaaS environment (Support, Customer Success, or Junior Product role) • Familiarity with Agile/Scrum methodologies • Strong problem-solving skills and ability to manage multiple priorities • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director • Gain end-to-end product exposure • Play a key role in scaling a SaaS platform globally • Be part of a high-growth, ambitious environment If you re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
May 02, 2026
Full time
Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast and we re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK s fastest-growing legal tech platforms: • 140% YoY growth in 2025 • Expanded globally into the US and Netherlands in 2025 • Winner Innovation in Legal Services (British Legal Technology Awards) • Multi-award-winning across AI, cloud, and legal innovation We re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we d love to hear from you. - The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks. • To Be the Experts: Continuously improving skills and knowledge to become industry leaders. • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges. • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals. • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 Best AI Implementation UK Business Awards 2024 Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 Kent Lawyer of the Year Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered bringing consistency, speed, and accessibility to businesses globally. The Opportunity You ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories • Roadmap Delivery: Translate product vision into a clear, prioritised backlog • Bug Triage and QA: Assess, prioritise, and resolve issues quickly • First-Line Support: Turn customer queries into great experiences and insights • Customer Success: Support onboarding and gather actionable feedback • Global Growth: Assist with localisation and scaling into international markets What We re Looking For • Driven and proactive, with a self-starter mindset • Tech-savvy, with understanding of SDLC and tools like Azure DevOps • Strong communicator, able to translate between technical and non-technical audiences • Analytical and detail-oriented, particularly around bugs and user behaviour • Ambitious and excited by scaling a product globally Your Background • 1 2 years experience in a SaaS environment (Support, Customer Success, or Junior Product role) • Familiarity with Agile/Scrum methodologies • Strong problem-solving skills and ability to manage multiple priorities • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director • Gain end-to-end product exposure • Play a key role in scaling a SaaS platform globally • Be part of a high-growth, ambitious environment If you re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 02, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
Job Title: Senior Manufacturing Engineer - New Product Introduction Location: Rochester; Kent: Onsite Salary: £45,000-£50,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you will play a key role in bringing world class technologies to life-transforming innovative designs into robust, cost effective, and highly manufacturable products. Acting as a primary Operations interface to Engineering, you will ensure Design for X (DFX) and APQP principles are embedded from the earliest stages of development, enabling a smooth and efficient transition from concept through to full rate production. This is a high impact role at the centre of our product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy, and help deliver cutting edge solutions to customers across the aerospace and maritime sector.e and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Partnering closely with Engineering teams to review, challenge , and influence designs, ensuring they meet production cost targets and driving improvements through APQP methodology Delivering NPI outputs in line with an Operations project plan, ensuring manufacturing readiness aligns with programme milestones from Bid and Development through Qualification and Initial Production Leading producibility gate reviews and championing Design for Manufacture (DFM) and Design for Assembly (DFA) in engineering gate reviews Leveraging your own experience and that of subject matter experts to define and manage work packages that improve cost, manufacturability, and process robustness Supporting the development of production processes, tooling, and manufacturing instructions for new products. Providing hands on support during prototype builds and capturing lessons learned to drive future improvements Actively contributing to continuous improvement initiatives , driving gains in productivity, repeatability, quality, and operational efficiency Essential Skills: Degree level qualification or equivalent experience in an engineering discipline Proven involvement in NPI / industrialisation, manufacturing readiness, or early phase manufacturing definition Experience in creating and delivering compliant manufacturing instructions for electro mechanical products Working knowledge of 3D CAD tools (e.g. Creo, SolidWorks, CATIA) The New Product Introduction (NPI) Team: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you'll play a pivotal role in turning innovative designs into robust, cost effective and highly manufacturable products. This is a high profile role at the heart of the product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy and help deliver cutting edge solutions to customers across the aerospace and maritime sectors. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
May 02, 2026
Full time
Job Title: Senior Manufacturing Engineer - New Product Introduction Location: Rochester; Kent: Onsite Salary: £45,000-£50,000 depending on experience Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow, shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space, there's no limit to where a career at BAE Systems could take you. Job Description: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you will play a key role in bringing world class technologies to life-transforming innovative designs into robust, cost effective, and highly manufacturable products. Acting as a primary Operations interface to Engineering, you will ensure Design for X (DFX) and APQP principles are embedded from the earliest stages of development, enabling a smooth and efficient transition from concept through to full rate production. This is a high impact role at the centre of our product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy, and help deliver cutting edge solutions to customers across the aerospace and maritime sector.e and within budget with minimum management oversight, and be able to present the design detail directly to our high profile customers. Core duties: Partnering closely with Engineering teams to review, challenge , and influence designs, ensuring they meet production cost targets and driving improvements through APQP methodology Delivering NPI outputs in line with an Operations project plan, ensuring manufacturing readiness aligns with programme milestones from Bid and Development through Qualification and Initial Production Leading producibility gate reviews and championing Design for Manufacture (DFM) and Design for Assembly (DFA) in engineering gate reviews Leveraging your own experience and that of subject matter experts to define and manage work packages that improve cost, manufacturability, and process robustness Supporting the development of production processes, tooling, and manufacturing instructions for new products. Providing hands on support during prototype builds and capturing lessons learned to drive future improvements Actively contributing to continuous improvement initiatives , driving gains in productivity, repeatability, quality, and operational efficiency Essential Skills: Degree level qualification or equivalent experience in an engineering discipline Proven involvement in NPI / industrialisation, manufacturing readiness, or early phase manufacturing definition Experience in creating and delivering compliant manufacturing instructions for electro mechanical products Working knowledge of 3D CAD tools (e.g. Creo, SolidWorks, CATIA) The New Product Introduction (NPI) Team: As a Manufacturing Engineer within our New Product Introduction (NPI) team, you'll play a pivotal role in turning innovative designs into robust, cost effective and highly manufacturable products. This is a high profile role at the heart of the product development lifecycle, offering the opportunity to influence design decisions early, shape manufacturing strategy and help deliver cutting edge solutions to customers across the aerospace and maritime sectors. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work, this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family, support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive: We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 15th May 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
May 02, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £29,120 annual salary Ideal for maintaining a work life balance while still being part of a team Details Start date: 19th January 2026 Location: Work from Home - Nightshift Training: Train from Home between hours on 9am and 5pm Monday to Friday for 3 weeks until 9th Febuary 2026. After this you will go on nightshift rotation. Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 5pm in the evening to 1am in the morning Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 02, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
