This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow. Main Purpose of the Role: To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data. The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. Specific Tasks: 1. Proactive Family Support Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7 10 working days) Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 2. Transitions Support Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: Moving between educational settings such as primary to secondary Transitioning from paediatric to adult health services Changes in mobility and independence (e.g. transitioning to using powerchairs) You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK Develop resources, guidance, and workshops to support families through transitions 3. Wellbeing Tracking and Outcome Measurement Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) Collaborate with families to co-create action plans and track progress Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 4. Community Engagement and Event Delivery Organise and deliver regional meetups (minimum one per quarter) Facilitate support groups (virtual and in-person) for parents, young people, and extended family Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 5. Stakeholder Collaboration Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities Represent Action Duchenne in Scotland and build relationships with local networks 6. Administration and Reporting Maintain accurate records of all interactions and support provided Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact Support development of CRM processes and service delivery improvements 7. Key Performance Indicators (KPIs): New contact acknowledgement email: within 3 working days New contact follow-up call: within 7 10 working days Families contacted per week: hours of direct contact Regional meetups: 1 per quarter Support groups delivered: 9 12 per year CRM data entry: within 24 hours of interaction Family outcomes tracked: via wellbeing questionnaire and action plan Transition support delivered: tracked through engagement, resources, and feedback NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets. Please find below the job specification, including required skills and qualifications. Application deadline: 24th November at 9am GMT.
Apr 24, 2026
Full time
This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow. Main Purpose of the Role: To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data. The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. Specific Tasks: 1. Proactive Family Support Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7 10 working days) Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 2. Transitions Support Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: Moving between educational settings such as primary to secondary Transitioning from paediatric to adult health services Changes in mobility and independence (e.g. transitioning to using powerchairs) You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK Develop resources, guidance, and workshops to support families through transitions 3. Wellbeing Tracking and Outcome Measurement Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) Collaborate with families to co-create action plans and track progress Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 4. Community Engagement and Event Delivery Organise and deliver regional meetups (minimum one per quarter) Facilitate support groups (virtual and in-person) for parents, young people, and extended family Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 5. Stakeholder Collaboration Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities Represent Action Duchenne in Scotland and build relationships with local networks 6. Administration and Reporting Maintain accurate records of all interactions and support provided Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact Support development of CRM processes and service delivery improvements 7. Key Performance Indicators (KPIs): New contact acknowledgement email: within 3 working days New contact follow-up call: within 7 10 working days Families contacted per week: hours of direct contact Regional meetups: 1 per quarter Support groups delivered: 9 12 per year CRM data entry: within 24 hours of interaction Family outcomes tracked: via wellbeing questionnaire and action plan Transition support delivered: tracked through engagement, resources, and feedback NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets. Please find below the job specification, including required skills and qualifications. Application deadline: 24th November at 9am GMT.
ABOUT THE ROLE As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 24, 2026
Full time
ABOUT THE ROLE As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Army Benevolent Fund
Catterick Garrison, Yorkshire
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you've also worked in the following roles, we'd also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation's cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days' holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% - after successful probation Income Protection - 55% of salary - after successful probation Death in Service - 3x annual salary - after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF)
Apr 24, 2026
Full time
Events Assistant We have a fantastic opportunity to join our team at The Army Benevolent Fund (ABF) for an Events Assistant to play a key role in supporting the planning, coordination and delivery of regional fundraising events. You will work closely with supporters, volunteers and colleagues to ensure events run smoothly, manage essential administrative processes, maintain accurate data and help deliver engaging fundraising activities across the region. If you've also worked in the following roles, we'd also like to hear from you: Fundraising Administrator, Events Administrator, Community Fundraising Coordinator, Volunteer Coordinator, Supporter Engagement Assistant SUPPORTING STATEMENT REQUIRED: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position. SALARY: £29,879 per annum + Benefits LOCATION: Hybrid working 2 days in the office in Catterick Garrison, North Yorkshire, and 3 days remote. This can involve working from home, but more likely attending events within the North East region. JOB TYPE: Full-Time, Permanent PLEASE NOTE: You will need a full Driving Licence and Access to a Vehicle JOB OVERVIEW We have a fantastic new job opportunity for an Events Assistant to support a regional fundraising team with event planning, supporter engagement and volunteer fundraising activities. As an Events Assistant, you will help coordinate fundraising events, maintain CRM and campaign data, respond to enquiries and support stakeholders, volunteers and supporters across the region. You will work collaboratively with a wide range of internal and external stakeholders, including colleagues, community groups and military-connected organisations such as Army units and Army Cadet Force units, helping to build strong relationships and maximise engagement across the region. The Events Assistant will also assist with regional engagement activity, event administration, fundraising materials and digital communications, while working closely with colleagues and external contacts to help deliver fundraising targets. This is a full-time permanent role based in Catterick Garrison, North Yorkshire, with hybrid working in place and flexibility required for some evening and weekend events. ABOUT US The Army Benevolent Fund (ABF) is the Army's national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London. DUTIES Your duties as the Events Assistant include: Database Management: Input, maintain and update supporter and campaign data using CRM and finance systems Event Administration: Support the smooth administration of fundraising events, including income batching, campaign updates and expenses processing Supporter Communication: Respond to enquiries and act as a key contact for supporters and volunteers across the region Event Coordination: Help plan, organise and deliver regional fundraising and engagement events Volunteer Support: Provide guidance and practical support to volunteer fundraisers and local networks Digital Promotion: Advertise future events online and make effective use of digital tools and fundraising platforms Stock And Materials: Maintain fundraising materials, merchandise and stock levels for regional activities Regional Representation: Attend briefings, presentations and external events to represent the organisation when required CANDIDATE REQUIREMENTS ESSENTIAL Flexible Approach: Ability to be flexible with working patterns, including occasional out-of-hours and weekend working Driving Licence: A full driving licence is essential Teamwork And Initiative: Able to work on own initiative and as part of a team Communication Skills: Effective communication and strong interpersonal skills Office Administration: Literate, numerate and experienced in good office practice Organisation Skills: Well organised with the ability to manage varied tasks and priorities Empathy: A strong empathy with the organisation's cause and beneficiaries DESIRABLE Digital Skills: IT literate with an understanding of social media tools CRM Knowledge: Previous experience with a fundraising CRM system would be advantageous Sector Awareness: An understanding of the British Army and the charity sector would be beneficial BENEFITS 30 days' holidays, plus bank holidays Flexible and hybrid working (minimum two days per week in the office) Employee wellbeing and assistance programme (EAP) Annual Health Assessments via Healthshield Time off in lieu for volunteering at company events (TOIL) Perkbox benefits portal, offering a range of retail discounts, online perks and wealth of health and fitness resources (monthly points to use on the platform) Pension scheme, with matched employer contributions up to 8% - after successful probation Income Protection - 55% of salary - after successful probation Death in Service - 3x annual salary - after successful probation Annual pay reviews Annual leave purchase scheme The Army Benevolent Fund (ABF) is an Equal Opportunities Employer NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14560 This job is being advertised by AWD online on behalf of The Army Benevolent Fund (ABF)
LB RICHMOND UPON THAMES AND LB WANDSWORTH
Wandsworth, London
Victims and Restorative Justice Lead Wandsworth Youth Justice Service £46,206 - £55,992 per annum Permanent Full Time (36 hours) Wandsworth, London Wandsworth Youth Justice Service is seeking an exceptional Victims & Restorative Justice Lead to drive our victim centred, trauma informed and restorative practice, in line with the HMIP Victims' Standard and our Victim Strategy . Our work with victims of crime is simple and powerful: We ensure every person affected by harmful behaviour displayed by children feels seen, heard and supported whether or not they choose to take part in restorative justice. We believe in compassion backed by professional rigour, offering trauma informed, tailored support that recognises children as victims in their own right, the emotional impact on parents and carers, and the need for healing, safety and confidence after harm. At Wandsworth, we work to rebuild trust, reduce fear, and create space for recovery - one meaningful conversation at a time. About the role As our Victims and Restorative Justice Lead, you will champion embedding trauma informed practice across the service and ensuring victims' voices shape assessment, planning and intervention.Leading restorative approaches that build safety, accountability and healing you will drive practice improvement, workforce development and quality assurance.You will play a crucial role in strengthening partnerships with Police, Victim Support, schools, and community agencies and contribute to excellent inspection outcomes under the HMIP 2025 framework. In this pivotal leadership role, you will also: Lead and oversee and develop the work with victims of youth crime, ensuring timely contact and high quality communication throughout their journey. Deliver and quality assure Victim Needs Assessments that are sensitive, accessible, and responsive to trauma, culture, identity and individual needs. Provide operational leadership for restorative justice pathways, ensuring that restorative processes whether direct or indirect are safe, well facilitated, meaningful and grounded in best practice. Supervise the ISS & Reparation Coordinator, ensuring high quality, purposeful, and safe reparation activities that reflect both community needs and victim voice. Oversee performance through the Victims Strategy Steering Group KPI dashboard, including timeliness, RJ offer and uptake, satisfaction, equity, disproportionality and data quality measures. Essential Qualifications, Skills and Experience Strong restorative practice skills. Leadership capability and confidence in supervision. Deep commitment to Child First, victim centred youth justice. Experience working with victims, children and multi agency partners. A passion for advocacy, trauma informed engagement and social justice. If you want to make a meaningful difference for victims of youth crime and lead restorative practice at a strategic and operational level, we would love to hear from you. For an informal conversation about the role, please contact Leila Farah by emailing Closing Date: 10th May 2026 Shortlisting Date: w/c 11th May 2026 Interview Date: w/c 25th May 2026 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Apr 24, 2026
Full time
Victims and Restorative Justice Lead Wandsworth Youth Justice Service £46,206 - £55,992 per annum Permanent Full Time (36 hours) Wandsworth, London Wandsworth Youth Justice Service is seeking an exceptional Victims & Restorative Justice Lead to drive our victim centred, trauma informed and restorative practice, in line with the HMIP Victims' Standard and our Victim Strategy . Our work with victims of crime is simple and powerful: We ensure every person affected by harmful behaviour displayed by children feels seen, heard and supported whether or not they choose to take part in restorative justice. We believe in compassion backed by professional rigour, offering trauma informed, tailored support that recognises children as victims in their own right, the emotional impact on parents and carers, and the need for healing, safety and confidence after harm. At Wandsworth, we work to rebuild trust, reduce fear, and create space for recovery - one meaningful conversation at a time. About the role As our Victims and Restorative Justice Lead, you will champion embedding trauma informed practice across the service and ensuring victims' voices shape assessment, planning and intervention.Leading restorative approaches that build safety, accountability and healing you will drive practice improvement, workforce development and quality assurance.You will play a crucial role in strengthening partnerships with Police, Victim Support, schools, and community agencies and contribute to excellent inspection outcomes under the HMIP 2025 framework. In this pivotal leadership role, you will also: Lead and oversee and develop the work with victims of youth crime, ensuring timely contact and high quality communication throughout their journey. Deliver and quality assure Victim Needs Assessments that are sensitive, accessible, and responsive to trauma, culture, identity and individual needs. Provide operational leadership for restorative justice pathways, ensuring that restorative processes whether direct or indirect are safe, well facilitated, meaningful and grounded in best practice. Supervise the ISS & Reparation Coordinator, ensuring high quality, purposeful, and safe reparation activities that reflect both community needs and victim voice. Oversee performance through the Victims Strategy Steering Group KPI dashboard, including timeliness, RJ offer and uptake, satisfaction, equity, disproportionality and data quality measures. Essential Qualifications, Skills and Experience Strong restorative practice skills. Leadership capability and confidence in supervision. Deep commitment to Child First, victim centred youth justice. Experience working with victims, children and multi agency partners. A passion for advocacy, trauma informed engagement and social justice. If you want to make a meaningful difference for victims of youth crime and lead restorative practice at a strategic and operational level, we would love to hear from you. For an informal conversation about the role, please contact Leila Farah by emailing Closing Date: 10th May 2026 Shortlisting Date: w/c 11th May 2026 Interview Date: w/c 25th May 2026 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' Workplace Pension scheme, with Employer contributions from 3% And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 0854
Apr 24, 2026
Full time
ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' Workplace Pension scheme, with Employer contributions from 3% And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 0854
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Brighton. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Apr 24, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Brighton. About the Role: As a Workplace Experience Coordinator with CBRE, you'll be part of the team that creates unforgettable moments within our workplace. Acting as the warm, welcoming face of the building, you'll connect employees and visitors with the services, spaces, and support they need to have an effortless and enjoyable day. You will report directly to the Workplace Experience Supervisor, ensuring strong alignment, guidance, and support as you grow within the team. This role sits at the heart of the workplace, linking community engagement, events, space logistics, and ensuring the workplace is a productivity enabler for our client colleagues. If you love going above and beyond, naturally engage with people, and enjoy making a meaningful impact in the everyday experiences of others, you'll thrive here. The Four Pillars of Your Focus 1. Community Engagement 2. Conference Centre Support 3. Space Booking & Special Events Support 4. Maintaining Exceptional Office Standards What You'll Do Create a Welcoming and Seamless Experience Act as the central point of contact for colleagues, visitors, and partners, ensuring clear, consistent communication and a smooth flow of information. Provide front desk and reception cover as needed, ensuring the welcome area is always warm, professional, and efficiently managed. Greet all building entrants with warmth and professionalism, making every interaction memorable whether in person, over the phone, or through digital channels. Manage visitor processes, including parking and security protocols, with attention to detail and a guest-first mindset. Conduct regular floor walks to monitor safety, room standards, and colleague needs, spotting opportunities to help before they're even requested. Work collaboratively within a small, supportive team where everyone contributes to a positive, can-do environment. Acknowledge and respond to inquiries or issues from employees and visitors with professionalism, escalating appropriately when needed. Raise and follow through on maintenance or housekeeping work orders; support workplace services such as mail handling, office supplies, and colleague onboarding. Coordinate with vendors to support service delivery and ensure workplace needs are consistently met. Deliver Smooth & Engaging Events Organise and support on-site events, from space bookings to setup, coordination with Facilities and Dining teams, and ensuring a polished experience from start to finish. Bring our workplace to life by delivering monthly themed community events that celebrate the time of year and local culture. These experiences should feel immersive and exciting, designed to spark connection, inspire participation, and give colleagues genuine "wow" moments that draw them into the workplace. Act as the communication hub for events, ensuring relevant teams are aligned, informed, and able to support successfully. Support Safety & Security Follow all site-specific security and emergency procedures; communicate promptly with the relevant teams to keep everyone safe and informed. Share information clearly, follow manager guidance, and use established procedures to solve day-to-day challenges. What Success Looks Like Team Integration: You build strong relationships quickly and contribute to a positive, solution-focused environment. Service Excellence: Tasks are delivered with confidence, accuracy, and a genuine smile, enhancing the overall experience for employees and visitors. Reliable Communication: Information flows smoothly and promptly across teams, ensuring alignment and avoiding friction. Operational Consistency: Meeting rooms, communal areas, and event spaces are maintained to a high standard with proactive attention to detail. Role Requirements: A degree or relevant experience, with up to 2 years in a customer service, hospitality, facilities, or administrative support role. Ability to follow established routines and apply workplace standards accurately. Strong communication skills, you're clear, approachable, and confident exchanging straightforward information. Working knowledge of Microsoft Office Suite. Excellent organisational skills, curiosity, and a proactive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Job Title : Estates Officer (evenings and weekends) Location : London Salary: NJC Scale 5 ( 30,232) Actual salary for 19.5 hours ( 16,844) Job type: Part time - Permanent, (19.5 hours per week). We are looking to recruit a committed and reliable Estates Officer to join our College. The Estates department provides the College with a clean and well-maintained, fit-for-purpose estate that supports teaching and learning. In this role, you will have a responsibility for managing lettings in the evenings and weekends. You will be responsible for opening and closing the college in accordance with College security procedures, as well as setting up equipment for lettings. We are looking for a friendly and organised individual who will take pride in looking after the college buildings and grounds, with a "can do" and a "hands on" attitude. Communication skills, ability to work towards competing demands and flexibility are essential. Prior experience of working in an educational setting is not compulsory, but would be advantageous. This is a permanent, part-time position averaging 19.5 hours per week, following a fixed two-week rota that includes evenings and weekends. The Rota Schedule: Week A (19 hours): Monday (17:30-22:00), Tuesday (17:30-22:00), and Saturday (08:00-18:00). Week B (20 hours): Wednesday (17:30-22:00), Thursday (17:30-22:00), Friday (17:30-22:00), and Sunday (09:45-16:15) We reserve the right to set the above rota within the core hours listed below depending on the College needs: Monday - Friday: 16:00-22:30 Saturday: 08:00-18:00 Sunday: 09:00-17:00 Please note that additional ad hoc hours may be required depending on business needs. The salary is set at NJC Scale 5 ( 30,232 per annum), with an actual pro-rata salary of 16,844 for 19.5 hours. This figure is inclusive of Inner London Weighting St Francis Xavier is a dynamic and ambitious Sixth Form College. We thrive on our many engagements and connections with higher education, with employers and with external agencies, and we relish the challenge of working out how best to equip our young people to compete and flourish in the future. Rated "Good with outstanding features" by Ofsted, the College achieves excellent standards and is proud to support many young people from non-traditional backgrounds to successfully progress to higher education and to employment. We strive to ensure that we take care of and support the development of the whole person: educational, emotional, social and spiritual. We offer a competitive salary, a supportive and friendly environment and a great range of benefits, including excellent training opportunities, staff wellbeing programme, free use of our art fitness suite and staff fitness classes, cycle to work scheme, on-site free parking, membership of the Local Government Pension Scheme, and Employee Assistance Programme, to name a few. Closing and interview dates: Completed application forms must be submitted by Sunday 3rd May 2026. Interviews will be held week commencing Monday 11th May 2026. We reserve the right to interview successful applicants before the deadline, so do apply as soon as possible . All successful candidates must be willing to undergo a DBS Police check. Saint Francis Xavier Sixth Form College is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children. In promoting equal opportunities, we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. Education through a Christian Community. Please click 'APPLY' to send your CV for this position. Candidates with the relevant experience or job titles of; Facilities Manager, Estate Manager, Campus Operations Coordinator, College Maintenance Supervisor, Venue Operations Specialist, Facility Services Coordinator, Building Operations Manager, Property and Lettings Administrator, Facilities and Events Coordinator, Campus Services Supervisor may also be considered for this role.
Apr 24, 2026
Full time
Job Title : Estates Officer (evenings and weekends) Location : London Salary: NJC Scale 5 ( 30,232) Actual salary for 19.5 hours ( 16,844) Job type: Part time - Permanent, (19.5 hours per week). We are looking to recruit a committed and reliable Estates Officer to join our College. The Estates department provides the College with a clean and well-maintained, fit-for-purpose estate that supports teaching and learning. In this role, you will have a responsibility for managing lettings in the evenings and weekends. You will be responsible for opening and closing the college in accordance with College security procedures, as well as setting up equipment for lettings. We are looking for a friendly and organised individual who will take pride in looking after the college buildings and grounds, with a "can do" and a "hands on" attitude. Communication skills, ability to work towards competing demands and flexibility are essential. Prior experience of working in an educational setting is not compulsory, but would be advantageous. This is a permanent, part-time position averaging 19.5 hours per week, following a fixed two-week rota that includes evenings and weekends. The Rota Schedule: Week A (19 hours): Monday (17:30-22:00), Tuesday (17:30-22:00), and Saturday (08:00-18:00). Week B (20 hours): Wednesday (17:30-22:00), Thursday (17:30-22:00), Friday (17:30-22:00), and Sunday (09:45-16:15) We reserve the right to set the above rota within the core hours listed below depending on the College needs: Monday - Friday: 16:00-22:30 Saturday: 08:00-18:00 Sunday: 09:00-17:00 Please note that additional ad hoc hours may be required depending on business needs. The salary is set at NJC Scale 5 ( 30,232 per annum), with an actual pro-rata salary of 16,844 for 19.5 hours. This figure is inclusive of Inner London Weighting St Francis Xavier is a dynamic and ambitious Sixth Form College. We thrive on our many engagements and connections with higher education, with employers and with external agencies, and we relish the challenge of working out how best to equip our young people to compete and flourish in the future. Rated "Good with outstanding features" by Ofsted, the College achieves excellent standards and is proud to support many young people from non-traditional backgrounds to successfully progress to higher education and to employment. We strive to ensure that we take care of and support the development of the whole person: educational, emotional, social and spiritual. We offer a competitive salary, a supportive and friendly environment and a great range of benefits, including excellent training opportunities, staff wellbeing programme, free use of our art fitness suite and staff fitness classes, cycle to work scheme, on-site free parking, membership of the Local Government Pension Scheme, and Employee Assistance Programme, to name a few. Closing and interview dates: Completed application forms must be submitted by Sunday 3rd May 2026. Interviews will be held week commencing Monday 11th May 2026. We reserve the right to interview successful applicants before the deadline, so do apply as soon as possible . All successful candidates must be willing to undergo a DBS Police check. Saint Francis Xavier Sixth Form College is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children. In promoting equal opportunities, we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. Education through a Christian Community. Please click 'APPLY' to send your CV for this position. Candidates with the relevant experience or job titles of; Facilities Manager, Estate Manager, Campus Operations Coordinator, College Maintenance Supervisor, Venue Operations Specialist, Facility Services Coordinator, Building Operations Manager, Property and Lettings Administrator, Facilities and Events Coordinator, Campus Services Supervisor may also be considered for this role.
Allotment Co-ordinator/Skilled Gardener Location: Kensington Gardens Hourly Rate: 16.24 Contract: Permanent, Full-time Working Hours: Monday-Friday, 07:00-15:30 About the Role Join our team at The Royal Parks and help shape a thriving, biodiverse allotment space at one of London's most iconic green locations. We're looking for a skilled, passionate horticulturist with a talent for growing food, nurturing volunteers, and contributing to the wider horticultural work of Kensington Gardens. This is a unique role that blends hands-on allotment management with broader horticultural responsibilities. You'll spend 50% of your time supporting core horticultural operations across the park, and 50% leading the allotment garden - developing planting plans, supporting volunteers, and helping us engage the public with sustainable growing. As the Allotment Coordinator / Skilled Gardener, you will: Maintain the allotment gardens to the highest standard. Implement the annual growing plan and help develop future planting plans with volunteers. Order seeds and supplies through approved channels. Lead, support and supervise volunteers, including organising sessions, recording attendance, and maintaining clear communication by email and phone. Deliver engaging volunteer sessions to build gardening skills and knowledge. Work with the Help Nature Thrive and Engagement teams to support public events such as open days and local outreach activities. Liaise with The Royal Parks, Capel Manor College, and onsite teams to support effective allotment operations. Follow all Royal Parks risk assessments, policies and safe working procedures. Contribute to wider horticultural tasks across the park for 50% of your time, under the direction of the Head Gardener and Chargehand. What We're Looking For Essential: Experience managing and supporting volunteers. Experience working with diverse groups and a strong commitment to inclusion. Horticultural qualification or equivalent experience. Working knowledge of food growing, biodiversity and developing planting plans for community gardens. Excellent interpersonal and teamwork skills. Strong written and verbal communication skills with good attention to detail. Strong organisational and time?management abilities. Commitment to The Royal Parks' values: responsible, excellent, inclusive, open and respectful. Passion for sustainable and organic food growing. Desirable: Experience delivering public events. Experience managing a public access garden or allotment. Understanding of health and wellbeing benefits of food growing. Understanding of safeguarding related to volunteer management (or willingness to undertake training). Ability to work occasional evenings or weekends. Why Join Us? The Royal Parks manage some of the UK's most cherished green spaces, welcoming over 77 million visits annually. In this role, you'll make a genuine impact - supporting biodiversity, engaging local communities, and helping volunteers grow their skills and confidence. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. Benefits 21 days holiday plus bank holidays. Workwear & PPE provided. Enhanced maternity and shared parental leave. Support for personal and professional challenges. Discounts on retail, holidays, gym memberships, and more. Secure your future - competitive pension scheme and resources to manage your finances. Colleague of the month and annual awards. Two days per year to support a cause of your choice. Comprehensive resources and support. About our client We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. We understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Apr 24, 2026
Full time
Allotment Co-ordinator/Skilled Gardener Location: Kensington Gardens Hourly Rate: 16.24 Contract: Permanent, Full-time Working Hours: Monday-Friday, 07:00-15:30 About the Role Join our team at The Royal Parks and help shape a thriving, biodiverse allotment space at one of London's most iconic green locations. We're looking for a skilled, passionate horticulturist with a talent for growing food, nurturing volunteers, and contributing to the wider horticultural work of Kensington Gardens. This is a unique role that blends hands-on allotment management with broader horticultural responsibilities. You'll spend 50% of your time supporting core horticultural operations across the park, and 50% leading the allotment garden - developing planting plans, supporting volunteers, and helping us engage the public with sustainable growing. As the Allotment Coordinator / Skilled Gardener, you will: Maintain the allotment gardens to the highest standard. Implement the annual growing plan and help develop future planting plans with volunteers. Order seeds and supplies through approved channels. Lead, support and supervise volunteers, including organising sessions, recording attendance, and maintaining clear communication by email and phone. Deliver engaging volunteer sessions to build gardening skills and knowledge. Work with the Help Nature Thrive and Engagement teams to support public events such as open days and local outreach activities. Liaise with The Royal Parks, Capel Manor College, and onsite teams to support effective allotment operations. Follow all Royal Parks risk assessments, policies and safe working procedures. Contribute to wider horticultural tasks across the park for 50% of your time, under the direction of the Head Gardener and Chargehand. What We're Looking For Essential: Experience managing and supporting volunteers. Experience working with diverse groups and a strong commitment to inclusion. Horticultural qualification or equivalent experience. Working knowledge of food growing, biodiversity and developing planting plans for community gardens. Excellent interpersonal and teamwork skills. Strong written and verbal communication skills with good attention to detail. Strong organisational and time?management abilities. Commitment to The Royal Parks' values: responsible, excellent, inclusive, open and respectful. Passion for sustainable and organic food growing. Desirable: Experience delivering public events. Experience managing a public access garden or allotment. Understanding of health and wellbeing benefits of food growing. Understanding of safeguarding related to volunteer management (or willingness to undertake training). Ability to work occasional evenings or weekends. Why Join Us? The Royal Parks manage some of the UK's most cherished green spaces, welcoming over 77 million visits annually. In this role, you'll make a genuine impact - supporting biodiversity, engaging local communities, and helping volunteers grow their skills and confidence. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. Benefits 21 days holiday plus bank holidays. Workwear & PPE provided. Enhanced maternity and shared parental leave. Support for personal and professional challenges. Discounts on retail, holidays, gym memberships, and more. Secure your future - competitive pension scheme and resources to manage your finances. Colleague of the month and annual awards. Two days per year to support a cause of your choice. Comprehensive resources and support. About our client We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry. We understand what it means to grow. Our history dates back to 1919, and today, with a turnover of 250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Chisenhale Gallery is seeking a Head of Philanthropy to join our team at a moment of real change and ambition. Since the appointment of our new Director in 2025, we have been evolving at pace: audiences have grown by 35%, individual giving has risen by 64%, and trust and foundation income has increased by 78%, reflecting a new strategy and a programme that is bold, innovative, and delivering real impact. This is a new post, created to drive forward a renewed approach to philanthropy that is underpinning this strategy. In this senior leadership role, you will work closely with the Director to build, expand, and embed a growing culture of philanthropy. You will oversee all areas of fundraising, co-designing and delivering the corporate and individual giving strategy, with responsibility for securing donors and nurturing existing supporters, embedding meaningful engagement across the gallery's programmes and initiatives. With only 15% of income coming from statutory funders, you will play a critical role in enabling the gallery to commission and present work by influential young voices shaping new discourse in contemporary art. As head of the development department, you will provide exceptional strategic and operational leadership, managing the fundraising team, including line management of staff and contracting specialist freelancers as required. You will ensure effective delivery across all fundraising areas, with robust systems, processes, and reporting in place to support both day-to-day operations and long-term strategic goals. We are looking for an ambitious and strategic fundraiser with a proven track record of securing donations, outstanding relationship-building skills, demonstrable management experience, and a passion for contemporary art. You will join a key institution at a transformative moment, and shape a high-performing philanthropic programme while contributing meaningfully to a gallery that has long been authoritative, influential, and at the forefront of UK and international contemporary art. Overview The Head of Philanthropy is a senior leadership role and head of department, acting as a key partner to the Director in devising and delivering Chisenhale's fundraising strategy. The role provides leadership of the development team and oversight of all fundraising activity, while maintaining a central focus securing income through individual and corporate philanthropy. In close partnership with the Director, the Head of Philanthropy oversees all fundraising activity, co-developing and delivering the individual giving and corporate income strategy. The post-holder will apply strategic, entrepreneurial thinking to grow income, broaden the supporter base, and strengthen the organisation's philanthropic culture. They are directly responsible for identifying, cultivating, and securing donations, while nurturing relationships with existing supporters to ensure a thriving philanthropic programme. This includes fostering engagement and a strong sense of community among supporters through a heavily event-led programme that brings donors together and reinforces their connection to the organisation. In leading the development department, the Head of Philanthropy holds line management responsibility for development staff and identifies and contracts specialist freelancers as required, ensuring effective delivery across all fundraising areas. They maintain full oversight of fundraising operations, implementing robust systems, processes, and reporting, and managing the Development Coordinator to delegate administrative, database, and financial tracking responsibilities while ensuring accuracy and accountability. They also ensure that all fundraising activity aligns with organisational priorities, monitors performance and impact, and drives innovation and continuous improvement within the team. The Head of Philanthropy works closely with the Director to support and maximise the impact of fundraising committees, including the Chisenhale Council and other donor networks. The post-holder fosters a collaborative and engaged culture, ensuring these groups are effectively managed and contribute meaningfully to fundraising outcomes. This is a senior role suited to an ambitious, strategic fundraiser with deep roots in the UK contemporary art world, proven experience securing donations, a strong, established network of individual supporters, and outstanding relationship-building skills, committed to fostering a culture of individual philanthropy that sustains innovative artistic practice. Key tasks and responsibilities Individual giving Responsible for designing and implementing a high achieving individual giving strategy in close collaboration with the Director, contributing creative and strategic ideas that will grow support across all tiers, as well as through one-off and major gifts. Responsible for bringing creative, innovative, and entrepreneurial ideas to shape an event-based donor engagement strategy, supporting the Director in developing and expanding donor activities that are meaningful, artist-centred, and memorable. Responsible for identifying, cultivating, and securing donations from new individuals, taking a proactive approach to engaging prospective supporters through meetings, attending events, and drafting tailored communications to secure private support. Responsible for bringing an established personal network within the UK and international contemporary art world and philanthropic community, proactively leveraging meaningful relationships to identify, cultivate, and secure significant new sources of private support. Supports the Director in maintaining and further deepening relationships with existing donors, bringing outstanding relationship-building skills to steward support and ensuring an engaging, dynamic, and inclusive donor culture within the organisation. Responsible for developing and delivering a communications strategy, creating meaningful and engaging content that aligns with the organisation's brand and strengthens relationships with donors, under the supervision of the Director. Responsible for the execution of the annual donor events calendar, ensuring optimal timing of engagement opportunities are aligned with key artworld events, consistently delivering high-quality events that strengthen donor support. Responsible for ensuring that marketing and communications materials produced by the Development Coordinator reflect and advance the communications strategy, shaping and reviewing all materials prior to presentation to the Director. Acts as an ambassador for Chisenhale Gallery, amplifying our artists' ideas and the organisation's strategic vision through meaningful interactions with donors and sector stakeholders, building relationships that secure support and long-term engagement. Responsible for identifying, cultivating and securing in-kind sponsorship from brands and partners to support a varied, engaging annual programme of donor events, ensuring contributions enhance the quality and overall impact of engagement activities. Manages the Development Coordinator in the operational delivery of supporters' events, ensuring targets are met and that all events provide high quality artist-centred experiences that strengthen donor relationships and engagement. Ensures oversight of donor due diligence, including ethical vetting processes and compliance with the organisation's Ethical Fundraising Policy. Corporate income Responsible for developing a corporate philanthropy strategy in close collaboration with the Director, identifying and pursuing opportunities with brands whose values, ethics and positioning are aligned with Chisenhale Gallery's artistic policy and strategy. Responsible for proactively cultivating and securing new corporate partners, ensuring relationships are meaningful and that partnerships support strategic fundraising objectives. Responsible for identifying and securing significant in-kind donations from corporate partners, including hospitality, production services, materials, print, and other contributions that directly reduce operational costs and enhance the quality of exhibitions and events. Develops compelling, tailored partnership proposals that articulate Chisenhale's cultural authority and audience reach, communicating the value of association with an institution at the forefront of international contemporary art to prospective corporate supporters. Responsible for cultivating and stewarding relationships with corporate partners across the duration of agreements, ensuring that sponsors receive meaningful engagement with the gallery's programme and artists, and that partnerships are renewed and deepened over time. Oversees the Development Coordinator performing due diligence checks, assessing reputational risk and alignment with the gallery's values and Ethical Fundraising Policy, and presenting recommendations to the Director for approval prior to formal agreements. Oversees the Development Coordinator reporting on corporate income and in-kind contributions against targets, maintaining accurate records in the CRM and providing clear analysis to the Director to inform budgeting and forward planning. Management and departmental leadership Responsible for the day-to-day management of the fundraising department, leading the delivery of the organisation's fundraising strategy in close dialogue with the Director, ensuring alignment with wider organisational priorities and long-term sustainability. Accountable for the performance of all fundraising channels . click apply for full job details
Apr 23, 2026
Full time
Chisenhale Gallery is seeking a Head of Philanthropy to join our team at a moment of real change and ambition. Since the appointment of our new Director in 2025, we have been evolving at pace: audiences have grown by 35%, individual giving has risen by 64%, and trust and foundation income has increased by 78%, reflecting a new strategy and a programme that is bold, innovative, and delivering real impact. This is a new post, created to drive forward a renewed approach to philanthropy that is underpinning this strategy. In this senior leadership role, you will work closely with the Director to build, expand, and embed a growing culture of philanthropy. You will oversee all areas of fundraising, co-designing and delivering the corporate and individual giving strategy, with responsibility for securing donors and nurturing existing supporters, embedding meaningful engagement across the gallery's programmes and initiatives. With only 15% of income coming from statutory funders, you will play a critical role in enabling the gallery to commission and present work by influential young voices shaping new discourse in contemporary art. As head of the development department, you will provide exceptional strategic and operational leadership, managing the fundraising team, including line management of staff and contracting specialist freelancers as required. You will ensure effective delivery across all fundraising areas, with robust systems, processes, and reporting in place to support both day-to-day operations and long-term strategic goals. We are looking for an ambitious and strategic fundraiser with a proven track record of securing donations, outstanding relationship-building skills, demonstrable management experience, and a passion for contemporary art. You will join a key institution at a transformative moment, and shape a high-performing philanthropic programme while contributing meaningfully to a gallery that has long been authoritative, influential, and at the forefront of UK and international contemporary art. Overview The Head of Philanthropy is a senior leadership role and head of department, acting as a key partner to the Director in devising and delivering Chisenhale's fundraising strategy. The role provides leadership of the development team and oversight of all fundraising activity, while maintaining a central focus securing income through individual and corporate philanthropy. In close partnership with the Director, the Head of Philanthropy oversees all fundraising activity, co-developing and delivering the individual giving and corporate income strategy. The post-holder will apply strategic, entrepreneurial thinking to grow income, broaden the supporter base, and strengthen the organisation's philanthropic culture. They are directly responsible for identifying, cultivating, and securing donations, while nurturing relationships with existing supporters to ensure a thriving philanthropic programme. This includes fostering engagement and a strong sense of community among supporters through a heavily event-led programme that brings donors together and reinforces their connection to the organisation. In leading the development department, the Head of Philanthropy holds line management responsibility for development staff and identifies and contracts specialist freelancers as required, ensuring effective delivery across all fundraising areas. They maintain full oversight of fundraising operations, implementing robust systems, processes, and reporting, and managing the Development Coordinator to delegate administrative, database, and financial tracking responsibilities while ensuring accuracy and accountability. They also ensure that all fundraising activity aligns with organisational priorities, monitors performance and impact, and drives innovation and continuous improvement within the team. The Head of Philanthropy works closely with the Director to support and maximise the impact of fundraising committees, including the Chisenhale Council and other donor networks. The post-holder fosters a collaborative and engaged culture, ensuring these groups are effectively managed and contribute meaningfully to fundraising outcomes. This is a senior role suited to an ambitious, strategic fundraiser with deep roots in the UK contemporary art world, proven experience securing donations, a strong, established network of individual supporters, and outstanding relationship-building skills, committed to fostering a culture of individual philanthropy that sustains innovative artistic practice. Key tasks and responsibilities Individual giving Responsible for designing and implementing a high achieving individual giving strategy in close collaboration with the Director, contributing creative and strategic ideas that will grow support across all tiers, as well as through one-off and major gifts. Responsible for bringing creative, innovative, and entrepreneurial ideas to shape an event-based donor engagement strategy, supporting the Director in developing and expanding donor activities that are meaningful, artist-centred, and memorable. Responsible for identifying, cultivating, and securing donations from new individuals, taking a proactive approach to engaging prospective supporters through meetings, attending events, and drafting tailored communications to secure private support. Responsible for bringing an established personal network within the UK and international contemporary art world and philanthropic community, proactively leveraging meaningful relationships to identify, cultivate, and secure significant new sources of private support. Supports the Director in maintaining and further deepening relationships with existing donors, bringing outstanding relationship-building skills to steward support and ensuring an engaging, dynamic, and inclusive donor culture within the organisation. Responsible for developing and delivering a communications strategy, creating meaningful and engaging content that aligns with the organisation's brand and strengthens relationships with donors, under the supervision of the Director. Responsible for the execution of the annual donor events calendar, ensuring optimal timing of engagement opportunities are aligned with key artworld events, consistently delivering high-quality events that strengthen donor support. Responsible for ensuring that marketing and communications materials produced by the Development Coordinator reflect and advance the communications strategy, shaping and reviewing all materials prior to presentation to the Director. Acts as an ambassador for Chisenhale Gallery, amplifying our artists' ideas and the organisation's strategic vision through meaningful interactions with donors and sector stakeholders, building relationships that secure support and long-term engagement. Responsible for identifying, cultivating and securing in-kind sponsorship from brands and partners to support a varied, engaging annual programme of donor events, ensuring contributions enhance the quality and overall impact of engagement activities. Manages the Development Coordinator in the operational delivery of supporters' events, ensuring targets are met and that all events provide high quality artist-centred experiences that strengthen donor relationships and engagement. Ensures oversight of donor due diligence, including ethical vetting processes and compliance with the organisation's Ethical Fundraising Policy. Corporate income Responsible for developing a corporate philanthropy strategy in close collaboration with the Director, identifying and pursuing opportunities with brands whose values, ethics and positioning are aligned with Chisenhale Gallery's artistic policy and strategy. Responsible for proactively cultivating and securing new corporate partners, ensuring relationships are meaningful and that partnerships support strategic fundraising objectives. Responsible for identifying and securing significant in-kind donations from corporate partners, including hospitality, production services, materials, print, and other contributions that directly reduce operational costs and enhance the quality of exhibitions and events. Develops compelling, tailored partnership proposals that articulate Chisenhale's cultural authority and audience reach, communicating the value of association with an institution at the forefront of international contemporary art to prospective corporate supporters. Responsible for cultivating and stewarding relationships with corporate partners across the duration of agreements, ensuring that sponsors receive meaningful engagement with the gallery's programme and artists, and that partnerships are renewed and deepened over time. Oversees the Development Coordinator performing due diligence checks, assessing reputational risk and alignment with the gallery's values and Ethical Fundraising Policy, and presenting recommendations to the Director for approval prior to formal agreements. Oversees the Development Coordinator reporting on corporate income and in-kind contributions against targets, maintaining accurate records in the CRM and providing clear analysis to the Director to inform budgeting and forward planning. Management and departmental leadership Responsible for the day-to-day management of the fundraising department, leading the delivery of the organisation's fundraising strategy in close dialogue with the Director, ensuring alignment with wider organisational priorities and long-term sustainability. Accountable for the performance of all fundraising channels . click apply for full job details
ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 23, 2026
Full time
ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' Workplace Pension scheme, with Employer contributions from 3% And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 0854
Apr 23, 2026
Full time
ABOUT THE ROLE As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including:Free training and development for all rolesAccess to wellbeing and support tools A range of retail discounts and savingsUnlimited referrals with our Refer a Friend' bonus schemeEmployee of the Month' rewards and Long Service Awards' Workplace Pension scheme, with Employer contributions from 3% And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. 0854
ABOUT THE ROLE As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 23, 2026
Full time
ABOUT THE ROLE As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
ABOUT THE ROLE As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 23, 2026
Full time
ABOUT THE ROLE As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as a Bank Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as a Bank Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE As well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
An organization supporting youth development is looking for a Community Campus Coordinator in Newcastle upon Tyne. This role involves engaging with young people and managing multi-Stakeholder Partnerships while supporting community sport, art, and cultural events. The ideal candidate will have experience in administration and recruitment within a community context. The position aims to empower local youth and facilitate impactful community projects with collaborative stakeholders. This is a crucial opportunity to enhance community engagement and support youth initiatives.
Apr 23, 2026
Full time
An organization supporting youth development is looking for a Community Campus Coordinator in Newcastle upon Tyne. This role involves engaging with young people and managing multi-Stakeholder Partnerships while supporting community sport, art, and cultural events. The ideal candidate will have experience in administration and recruitment within a community context. The position aims to empower local youth and facilitate impactful community projects with collaborative stakeholders. This is a crucial opportunity to enhance community engagement and support youth initiatives.
At Taylor Wimpey, we don't just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you'll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Primary Responsibilities Acts as an inspiring role model across the team in the delivery of great customer service Always demonstrates positive behaviour when discussing or interacting with customers Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way Role models Taylor Wimpey's values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities Works independently to resolve issues, tasks and complaints within the required SLA timeframe Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn't required with the customer by another person Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers Experience, Qualifications, Technical Requirements Previous experience of working in a fast-paced Customer Service environment Strong interpersonal and relationship building skills Proven ability to work collaboratively Proven ability to work independently, prioritise work and take initiative to find solutions to problems Proven ability to remain calm, measured and resilient in challenging situations Experience of working in the housebuilding industry What we offer at Taylor Wimpey At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Internal Applicants: Please inform your line manager if you wish to apply for this role.
Apr 23, 2026
Full time
At Taylor Wimpey, we don't just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you'll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. Job Summary The Customer Support Coordinator is responsible for taking ownership of customer issues, tasks and complaints once customers have settled into their new homes and been handed over from the Customer Relations Managers, managing resolution through to completion. This includes correctly identifying what action needs to be taken, allocating the correct resource in a timely manner, and where appropriate, ensuring the necessary parts and supplies have been ordered to enable remediation works to be carried out. They should also ensure customers are kept up to date with progress towards the resolution of their issue or complaint. The Customer Support Coordinator should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Primary Responsibilities Acts as an inspiring role model across the team in the delivery of great customer service Always demonstrates positive behaviour when discussing or interacting with customers Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way Role models Taylor Wimpey's values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone Achievement of business objectives and priorities Works independently to resolve issues, tasks and complaints within the required SLA timeframe Works in an organised and well-planned manner, so that customer issues, tasks and complaints can be resolved within SLA timeframes and customers are fully informed of progress Looks for solutions when blockers to remedying issues for customers arise and ensures the Customer Support Manager is made aware when factors may not enable the resolution to happen within SLA Ensures issues, tasks and complaints have quality notes for reference so there is an accurate record of all customer interactions and so that further clarification isn't required with the customer by another person Builds relationships with other functions and works collaboratively with them to resolve issues, tasks and complaints Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of their service offering Committed to continuous improvement Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing performance Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement Keeps up to date with house type ranges, products, specifications and new technology in the home to ensure informed conversations with customers Experience, Qualifications, Technical Requirements Previous experience of working in a fast-paced Customer Service environment Strong interpersonal and relationship building skills Proven ability to work collaboratively Proven ability to work independently, prioritise work and take initiative to find solutions to problems Proven ability to remain calm, measured and resilient in challenging situations Experience of working in the housebuilding industry What we offer at Taylor Wimpey At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Internal Applicants: Please inform your line manager if you wish to apply for this role.
We're looking for someone passionate about making a real difference in people's lives through sustainable housing. As our Decarbonisation Project Manager, you'll lead the delivery of retrofit and energy efficiency projects across our homes, helping us reduce carbon emissions and improve comfort and affordability for our residents. This is a hands-on role where you'll work closely with colleagues, contractors, and most importantly, our tenants-to ensure every project is delivered with care, quality, and community at its heart. You will be: Leading the planning and delivery of retrofit and decarbonisation projects Managing programme budgets, financial reporting, and funding compliance (e.g. SHDF, ECO4, DESNZ) Ensuring full compliance with PAS 2035/2030, TrustMark, and all regulatory standards Overseeing contractors, consultants, and supply chain partners Monitoring performance, including carbon reduction, energy efficiency, and resident satisfaction Developing and delivering resident engagement strategies to ensure a positive customer experience Managing risks, governance, and audit requirements Providing clear reporting to senior stakeholders and funding bodies Driving continuous improvement and innovation across programme delivery What you need: Proven experience delivering retrofit or decarbonisation projects Strong understanding of energy efficiency measures and low-carbon technologies Knowledge of PAS 2035/2030 and relevant compliance frameworks Experience managing budgets, contractors, and funded programmes Strong stakeholder management and communication skills Full UK driving licence Travel to sites and meetings will be necessary Ideally experience in social housing or local authority settings Preferably Retrofit Coordinator/Assessor qualification
Apr 23, 2026
Seasonal
We're looking for someone passionate about making a real difference in people's lives through sustainable housing. As our Decarbonisation Project Manager, you'll lead the delivery of retrofit and energy efficiency projects across our homes, helping us reduce carbon emissions and improve comfort and affordability for our residents. This is a hands-on role where you'll work closely with colleagues, contractors, and most importantly, our tenants-to ensure every project is delivered with care, quality, and community at its heart. You will be: Leading the planning and delivery of retrofit and decarbonisation projects Managing programme budgets, financial reporting, and funding compliance (e.g. SHDF, ECO4, DESNZ) Ensuring full compliance with PAS 2035/2030, TrustMark, and all regulatory standards Overseeing contractors, consultants, and supply chain partners Monitoring performance, including carbon reduction, energy efficiency, and resident satisfaction Developing and delivering resident engagement strategies to ensure a positive customer experience Managing risks, governance, and audit requirements Providing clear reporting to senior stakeholders and funding bodies Driving continuous improvement and innovation across programme delivery What you need: Proven experience delivering retrofit or decarbonisation projects Strong understanding of energy efficiency measures and low-carbon technologies Knowledge of PAS 2035/2030 and relevant compliance frameworks Experience managing budgets, contractors, and funded programmes Strong stakeholder management and communication skills Full UK driving licence Travel to sites and meetings will be necessary Ideally experience in social housing or local authority settings Preferably Retrofit Coordinator/Assessor qualification
Job Title : Estates Officer (evenings and weekends) Location : London Salary: NJC Scale 5 (£30,232) Actual salary for 19.5 hours (£16,844) Job type: Part time - Permanent, (19.5 hours per week). We are looking to recruit a committed and reliable Estates Officer to join our College. The Estates department provides the College with a clean and well-maintained, fit-for-purpose estate that supports teaching and learning. In this role, you will have a responsibility for managing lettings in the evenings and weekends. You will be responsible for opening and closing the college in accordance with College security procedures, as well as setting up equipment for lettings. We are looking for a friendly and organised individual who will take pride in looking after the college buildings and grounds, with a "can do" and a "hands on" attitude. Communication skills, ability to work towards competing demands and flexibility are essential. Prior experience of working in an educational setting is not compulsory, but would be advantageous. This is a permanent, part-time position averaging 19.5 hours per week, following a fixed two-week rota that includes evenings and weekends. The Rota Schedule: Week A (19 hours): Monday (17:30-22:00), Tuesday (17:30-22:00), and Saturday (08:00-18:00). Week B (20 hours): Wednesday (17:30-22:00), Thursday (17:30-22:00), Friday (17:30-22:00), and Sunday (09:45-16:15) We reserve the right to set the above rota within the core hours listed below depending on the College needs: Monday - Friday: 16:00-22:30 Saturday: 08:00-18:00 Sunday: 09:00-17:00 Please note that additional ad hoc hours may be required depending on business needs. The salary is set at NJC Scale 5 (£30,232 per annum), with an actual pro-rata salary of £16,844 for 19.5 hours. This figure is inclusive of Inner London Weighting St Francis Xavier is a dynamic and ambitious Sixth Form College. We thrive on our many engagements and connections with higher education, with employers and with external agencies, and we relish the challenge of working out how best to equip our young people to compete and flourish in the future. Rated "Good with outstanding features" by Ofsted, the College achieves excellent standards and is proud to support many young people from non-traditional backgrounds to successfully progress to higher education and to employment. We strive to ensure that we take care of and support the development of the whole person: educational, emotional, social and spiritual. We offer a competitive salary, a supportive and friendly environment and a great range of benefits, including excellent training opportunities, staff wellbeing programme, free use of our art fitness suite and staff fitness classes, cycle to work scheme, on-site free parking, membership of the Local Government Pension Scheme, and Employee Assistance Programme, to name a few. Closing and interview dates: Completed application forms must be submitted by Sunday 3rd May 2026. Interviews will be held week commencing Monday 11th May 2026. We reserve the right to interview successful applicants before the deadline, so do apply as soon as possible . All successful candidates must be willing to undergo a DBS Police check. Saint Francis Xavier Sixth Form College is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children. In promoting equal opportunities, we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. Education through a Christian Community. Please click 'APPLY' to send your CV for this position. Candidates with the relevant experience or job titles of; Facilities Manager, Estate Manager, Campus Operations Coordinator, College Maintenance Supervisor, Venue Operations Specialist, Facility Services Coordinator, Building Operations Manager, Property and Lettings Administrator, Facilities and Events Coordinator, Campus Services Supervisor may also be considered for this role.
Apr 22, 2026
Full time
Job Title : Estates Officer (evenings and weekends) Location : London Salary: NJC Scale 5 (£30,232) Actual salary for 19.5 hours (£16,844) Job type: Part time - Permanent, (19.5 hours per week). We are looking to recruit a committed and reliable Estates Officer to join our College. The Estates department provides the College with a clean and well-maintained, fit-for-purpose estate that supports teaching and learning. In this role, you will have a responsibility for managing lettings in the evenings and weekends. You will be responsible for opening and closing the college in accordance with College security procedures, as well as setting up equipment for lettings. We are looking for a friendly and organised individual who will take pride in looking after the college buildings and grounds, with a "can do" and a "hands on" attitude. Communication skills, ability to work towards competing demands and flexibility are essential. Prior experience of working in an educational setting is not compulsory, but would be advantageous. This is a permanent, part-time position averaging 19.5 hours per week, following a fixed two-week rota that includes evenings and weekends. The Rota Schedule: Week A (19 hours): Monday (17:30-22:00), Tuesday (17:30-22:00), and Saturday (08:00-18:00). Week B (20 hours): Wednesday (17:30-22:00), Thursday (17:30-22:00), Friday (17:30-22:00), and Sunday (09:45-16:15) We reserve the right to set the above rota within the core hours listed below depending on the College needs: Monday - Friday: 16:00-22:30 Saturday: 08:00-18:00 Sunday: 09:00-17:00 Please note that additional ad hoc hours may be required depending on business needs. The salary is set at NJC Scale 5 (£30,232 per annum), with an actual pro-rata salary of £16,844 for 19.5 hours. This figure is inclusive of Inner London Weighting St Francis Xavier is a dynamic and ambitious Sixth Form College. We thrive on our many engagements and connections with higher education, with employers and with external agencies, and we relish the challenge of working out how best to equip our young people to compete and flourish in the future. Rated "Good with outstanding features" by Ofsted, the College achieves excellent standards and is proud to support many young people from non-traditional backgrounds to successfully progress to higher education and to employment. We strive to ensure that we take care of and support the development of the whole person: educational, emotional, social and spiritual. We offer a competitive salary, a supportive and friendly environment and a great range of benefits, including excellent training opportunities, staff wellbeing programme, free use of our art fitness suite and staff fitness classes, cycle to work scheme, on-site free parking, membership of the Local Government Pension Scheme, and Employee Assistance Programme, to name a few. Closing and interview dates: Completed application forms must be submitted by Sunday 3rd May 2026. Interviews will be held week commencing Monday 11th May 2026. We reserve the right to interview successful applicants before the deadline, so do apply as soon as possible . All successful candidates must be willing to undergo a DBS Police check. Saint Francis Xavier Sixth Form College is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children. In promoting equal opportunities, we welcome applications from all sections of the community. All disabled applicants who meet the minimum criteria will be shortlisted for interview. Education through a Christian Community. Please click 'APPLY' to send your CV for this position. Candidates with the relevant experience or job titles of; Facilities Manager, Estate Manager, Campus Operations Coordinator, College Maintenance Supervisor, Venue Operations Specialist, Facility Services Coordinator, Building Operations Manager, Property and Lettings Administrator, Facilities and Events Coordinator, Campus Services Supervisor may also be considered for this role.
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
Apr 22, 2026
Full time
Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-
The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management & Service Delivery Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Minimise out-of-time repairs through effective monitoring, follow-up, and intervention. Follow up transactional repair surveys and ensure resident satisfaction with outcomes. Performance Management & Continuous Improvement Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Lead and deliver service improvement and action plans relating to reactive repairs, voids, planned works, and non-regulatory services. Support the development and embedding of continuous improvement processes across Property Services. Contractor & Contract Management Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Monitor contractor performance against service level agreements, quality standards, and budgets. Monitor, review, and report on non-regulatory contracts including gardening, cleaning, gritting, window cleaning, bin cleaning, and other cyclical maintenance services. Provide contract administration, liaison, and process support to ensure successful delivery of responsive, planned, and non-regulatory works. Assist with the planned works programme, including tenant consultation and service delivery support. Become familiar with, develop, and monitor Schedule of Rates pricing, reporting on individual items and contractor adherence. Ensure in-house operatives deliver value for money through analysis of completed works. Financial & Administrative Responsibilities Understand and support the management of budgets for responsive repairs, planned works, and non-regulatory services, including budget-setting processes. Process and manage invoices in a timely manner to meet finance requirements. Produce programmes, management information, and KPI reports for internal and external stakeholders, ensuring records are stored appropriately. Leadership, Communication & Engagement Provide guidance, coaching, and support to staff, sharing best practice and supporting development. Support the Property Services Manager with operational planning, policy implementation, review, and service development. Attend staff meetings, tenant meetings, team briefings, and organisational events as required. When required, provide telephone and reception cover, resolving enquiries at first point of contact where possible. General & Organisational Responsibilities Ensure compliance with all health and safety, statutory, and regulatory requirements. Demonstrate confidentiality, professionalism, and integrity at all times. Work in a manner sensitive to the culture and religious needs of the Jewish community. Promote equality, diversity, and anti-discriminatory practice. Participate fully in training and development in line with organisational and mandatory requirements. Undertake any other duties within the scope of the role as reasonably required.
Apr 22, 2026
Full time
The Senior Facilities Management Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the post holder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets. The role is also responsible for monitoring performance against key performance indicators (KPIs), analysing trends, and identifying opportunities to improve service delivery and customer satisfaction. The Senior Facilities Management Coordinator will use performance data and customer feedback to drive improvements, resolve complex issues, and support a culture of accountability and excellence. Main Duties and Responsibilities Operational Management & Service Delivery Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard. Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests. Ensure the housing management system is accurately maintained and used correctly by staff members. Minimise out-of-time repairs through effective monitoring, follow-up, and intervention. Follow up transactional repair surveys and ensure resident satisfaction with outcomes. Performance Management & Continuous Improvement Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes. Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money. Lead and deliver service improvement and action plans relating to reactive repairs, voids, planned works, and non-regulatory services. Support the development and embedding of continuous improvement processes across Property Services. Contractor & Contract Management Manage and maintain effective working relationships with contractors, particularly the main repairs contractor. Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required. Monitor contractor performance against service level agreements, quality standards, and budgets. Monitor, review, and report on non-regulatory contracts including gardening, cleaning, gritting, window cleaning, bin cleaning, and other cyclical maintenance services. Provide contract administration, liaison, and process support to ensure successful delivery of responsive, planned, and non-regulatory works. Assist with the planned works programme, including tenant consultation and service delivery support. Become familiar with, develop, and monitor Schedule of Rates pricing, reporting on individual items and contractor adherence. Ensure in-house operatives deliver value for money through analysis of completed works. Financial & Administrative Responsibilities Understand and support the management of budgets for responsive repairs, planned works, and non-regulatory services, including budget-setting processes. Process and manage invoices in a timely manner to meet finance requirements. Produce programmes, management information, and KPI reports for internal and external stakeholders, ensuring records are stored appropriately. Leadership, Communication & Engagement Provide guidance, coaching, and support to staff, sharing best practice and supporting development. Support the Property Services Manager with operational planning, policy implementation, review, and service development. Attend staff meetings, tenant meetings, team briefings, and organisational events as required. When required, provide telephone and reception cover, resolving enquiries at first point of contact where possible. General & Organisational Responsibilities Ensure compliance with all health and safety, statutory, and regulatory requirements. Demonstrate confidentiality, professionalism, and integrity at all times. Work in a manner sensitive to the culture and religious needs of the Jewish community. Promote equality, diversity, and anti-discriminatory practice. Participate fully in training and development in line with organisational and mandatory requirements. Undertake any other duties within the scope of the role as reasonably required.
ABOUT THE ROLE Shift Pattern: Monday-Friday 10am-5pm, occasional weekend working required for special events/open days that may fall on a weekend. As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our 'Refer a Friend' bonus scheme 'Employee of the Month' rewards and Long Service Awards And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Apr 22, 2026
Full time
ABOUT THE ROLE Shift Pattern: Monday-Friday 10am-5pm, occasional weekend working required for special events/open days that may fall on a weekend. As an Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents. Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activities that suit every interest and ability. An extremely rewarding role, part of your time as an Activities Coordinator will be spent getting to know our residents and their families before you create tailored activities programmes focused on maximising everyone's wellbeing, independence and social engagement. ABOUT YOU You'll need to be warm, empathetic and personable to join us as an Activities Coordinator. Your organisational skills and driven mind-set mean you always get things done and make things happen. Meanwhile, your infectious enthusiasm and creative approach will inspire our residents and staff to get involved in activities both within the home and in the local community. Any similar experience would be ideal, but it isn't essential especially because we'll make sure you have the training you need to develop your skills and progress your career with us. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our 'Refer a Friend' bonus scheme 'Employee of the Month' rewards and Long Service Awards And so much more! If you'd like to use your planning and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
