Eden Brown are seeking a highly competent Complaints Resolution Officer on a 3 month temporary assignment situated in Lancashire The role is fully office based. No homeworking option. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Interested candidates must have a Housing background in some capacity; Customer Services, Complaints or an indepth Call Centre expertise Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Apr 23, 2026
Seasonal
Eden Brown are seeking a highly competent Complaints Resolution Officer on a 3 month temporary assignment situated in Lancashire The role is fully office based. No homeworking option. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Interested candidates must have a Housing background in some capacity; Customer Services, Complaints or an indepth Call Centre expertise Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Transport Planner Location: Cambridge, Cambridgeshire Hours: Monday to Friday, Flexible Opportunity with Core Hours Required Salary: Competitive - The above is illustrative only Holiday: 32 days including bank holidays, Increasing with length of service. Sector: Civil Engineering Our client is a well-established, multi-disciplinary consultancy specialising in transport planning, travel planning, and civil and structural engineering services. The business has grown steadily in recent years and now operates across the UK, supporting both public and private sector clients on a wide range of development and infrastructure projects. They are known for delivering practical, high-quality solutions from early feasibility through to detailed design and project delivery, with a strong emphasis on collaboration and client-focused outcomes. With an experienced and technically strong team, the company provides end-to-end support, combining commercial awareness with in-depth knowledge of current legislation and industry standards. Our client places a strong emphasis on communication, long-term relationships, and continuous improvement, underpinned by their core values of customer focus, openness, results, and excellence. They have built a solid reputation for delivering reliable and innovative engineering solutions that enable successful development across a diverse portfolio of projects nationwide. Position Duties Manage and deliver small to medium transport planning projects, including budget and time management Prepare, review, and occasionally approve technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Prepare more detailed reports, including Transport Assessments and Modelling Notes Undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Apply transport policy, design guidance, and local planning regulations to projects Conduct site visits independently and provide professional opinions to inform scheme development Attend and contribute to project team, client, Local Highway Authority, and public consultation meetings Identify and propose mitigation measures to address highway capacity and active travel issues Liaise with clients, planners, architects, and highway officers, maintaining professional working relationships Prepare fee proposals for projects and contribute to larger project proposals Support business development initiatives and attend networking events as required Assist colleagues in marketing initiatives, maintaining client satisfaction and quality standards Provide guidance and support to other team members as required Work effectively both independently and collaboratively within the team Ensure compliance with company policies, procedures, and quality management systems (QMS) Position Requirements Degree-level qualification or equivalent experience Ideally working towards membership of a relevant professional organisation At least 2 years' experience in transport planning Proficiency in AutoCAD, TRICS, and transport modelling software Experience preparing and reviewing technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Experience preparing more detailed documents such as Transport Assessments and Modelling Notes Experience managing small to medium-sized projects, including budget and time management Experience working with local authorities, architects, and planners Experience undertaking site visits and providing professional opinions Experience preparing fee proposals for small to medium projects and contributing to larger projects Experience supporting business development, marketing initiatives, and networking events Excellent written and verbal communication skills Ability to prioritise workload, work effectively both independently and as part of a team Competence with computer-based systems, including Microsoft Office Ability to apply national and local transport policy and design guidance appropriately Ability to undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Understanding of trip generation, distribution, and mitigation measures for capacity or active travel improvements Ability to attend and contribute to client, project team, and Local Highway Authority meetings Professional judgement to contribute to early-stage scheme development Problem-solving skills and adaptability to support colleagues and cover project responsibilities Ability to build and maintain strong working relationships with clients and stakeholders Commitment to confidentiality, professional conduct, and company policies Position Remuneration 5-hour workdays with flexible working hours, with a core hour requirement allowing for lifestyle and work life balance 24 days annual leave, increasing with length of service plus 8 bank holidays Day off on your birthday if it falls on a working day One community or charity day a year to allow you to support the person projects you love Salary sacrifice scheme with the opportunity to purchase or sell annual leave days. Christmas shut down Quarterly and yearly bonus schemes, offering the potential to earn more Private healthcare upon completion of probation period Bike to work scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Apr 23, 2026
Full time
Transport Planner Location: Cambridge, Cambridgeshire Hours: Monday to Friday, Flexible Opportunity with Core Hours Required Salary: Competitive - The above is illustrative only Holiday: 32 days including bank holidays, Increasing with length of service. Sector: Civil Engineering Our client is a well-established, multi-disciplinary consultancy specialising in transport planning, travel planning, and civil and structural engineering services. The business has grown steadily in recent years and now operates across the UK, supporting both public and private sector clients on a wide range of development and infrastructure projects. They are known for delivering practical, high-quality solutions from early feasibility through to detailed design and project delivery, with a strong emphasis on collaboration and client-focused outcomes. With an experienced and technically strong team, the company provides end-to-end support, combining commercial awareness with in-depth knowledge of current legislation and industry standards. Our client places a strong emphasis on communication, long-term relationships, and continuous improvement, underpinned by their core values of customer focus, openness, results, and excellence. They have built a solid reputation for delivering reliable and innovative engineering solutions that enable successful development across a diverse portfolio of projects nationwide. Position Duties Manage and deliver small to medium transport planning projects, including budget and time management Prepare, review, and occasionally approve technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Prepare more detailed reports, including Transport Assessments and Modelling Notes Undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Apply transport policy, design guidance, and local planning regulations to projects Conduct site visits independently and provide professional opinions to inform scheme development Attend and contribute to project team, client, Local Highway Authority, and public consultation meetings Identify and propose mitigation measures to address highway capacity and active travel issues Liaise with clients, planners, architects, and highway officers, maintaining professional working relationships Prepare fee proposals for projects and contribute to larger project proposals Support business development initiatives and attend networking events as required Assist colleagues in marketing initiatives, maintaining client satisfaction and quality standards Provide guidance and support to other team members as required Work effectively both independently and collaboratively within the team Ensure compliance with company policies, procedures, and quality management systems (QMS) Position Requirements Degree-level qualification or equivalent experience Ideally working towards membership of a relevant professional organisation At least 2 years' experience in transport planning Proficiency in AutoCAD, TRICS, and transport modelling software Experience preparing and reviewing technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Experience preparing more detailed documents such as Transport Assessments and Modelling Notes Experience managing small to medium-sized projects, including budget and time management Experience working with local authorities, architects, and planners Experience undertaking site visits and providing professional opinions Experience preparing fee proposals for small to medium projects and contributing to larger projects Experience supporting business development, marketing initiatives, and networking events Excellent written and verbal communication skills Ability to prioritise workload, work effectively both independently and as part of a team Competence with computer-based systems, including Microsoft Office Ability to apply national and local transport policy and design guidance appropriately Ability to undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Understanding of trip generation, distribution, and mitigation measures for capacity or active travel improvements Ability to attend and contribute to client, project team, and Local Highway Authority meetings Professional judgement to contribute to early-stage scheme development Problem-solving skills and adaptability to support colleagues and cover project responsibilities Ability to build and maintain strong working relationships with clients and stakeholders Commitment to confidentiality, professional conduct, and company policies Position Remuneration 5-hour workdays with flexible working hours, with a core hour requirement allowing for lifestyle and work life balance 24 days annual leave, increasing with length of service plus 8 bank holidays Day off on your birthday if it falls on a working day One community or charity day a year to allow you to support the person projects you love Salary sacrifice scheme with the opportunity to purchase or sell annual leave days. Christmas shut down Quarterly and yearly bonus schemes, offering the potential to earn more Private healthcare upon completion of probation period Bike to work scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Summary: As our External Communications Officer, you'll help shape how the world sees South East Water. Supporting our External Communications Manager, you'll help us stay consistent and proactive in everything we do. Whether you're identifying fresh media opportunities or drafting engaging press releases, your goal will be to create impactful coverage that highlights our commitment to our customers. It's a chance to use your PR skills to make a positive, visible difference! Main responsibilities: Support the External Communications Manager in the delivery of the Turning the Tide strategy, rebuilding South East Water's reputation amongst its customers and stakeholders. Be adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high quality communications outputs to deadline. Competent in drafting accurate customer, media and stakeholder communications materials required for a project or event, including, but not limited to; communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, articles, advertising, website copy, FAQs and social media content such as videos. Competent in turning complex information into appropriate and easy to understand materials for public consumption. Keen to learn, develop as well as try new ideas and communications methods as they arise. Competent at identifying potential risks to company reputation and have confidence in raising these with appropriate managers. Identify opportunities for positive media coverage, crafting press releases, arranging media events, managing interviews and briefing spokespeople. Be responsible for organising, managing and attending a range of in-person and virtual community and stakeholder events which open our audiences' eyes to water. Be part of the Communications out-of-hours service on a shared rota basis (approximately one in four weeks) where you'll help manage crisis communications both in and out of office hours, escalating where appropriate. Confident at liaising with designers, photographers, videographers and other contractors to achieve desired outcomes when creating communications materials and arranging events. You'll need: Skills / Qualifications / Experience Degree-level qualification in a communication or PR related discipline or relevant experience. Full driving licence. At least three years' experience in either a field related to journalism (newspaper/online/TV/radio) or public relations/communications, either agency or in-house. Media relations, press office management, relationship building, media monitoring & optimisation, media interview management, statement & briefing development, media training, presentation/briefing skills, strategic communications planning, copywriting, proofreading, creative input & ideation, quality control, campaign execution, crisis communications. A working experience and knowledge of the media, together with the ability to deal confidently with customers and stakeholders is essential. Social media skills would be desirable. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £36,000 p.a. (dependent on experience)
Apr 23, 2026
Full time
Summary: As our External Communications Officer, you'll help shape how the world sees South East Water. Supporting our External Communications Manager, you'll help us stay consistent and proactive in everything we do. Whether you're identifying fresh media opportunities or drafting engaging press releases, your goal will be to create impactful coverage that highlights our commitment to our customers. It's a chance to use your PR skills to make a positive, visible difference! Main responsibilities: Support the External Communications Manager in the delivery of the Turning the Tide strategy, rebuilding South East Water's reputation amongst its customers and stakeholders. Be adept at pivoting between multiple projects, sometimes with competing needs, to produce appropriate and high quality communications outputs to deadline. Competent in drafting accurate customer, media and stakeholder communications materials required for a project or event, including, but not limited to; communications plans and evaluations, briefing notes, statements, press releases, presentations, exhibition materials, articles, advertising, website copy, FAQs and social media content such as videos. Competent in turning complex information into appropriate and easy to understand materials for public consumption. Keen to learn, develop as well as try new ideas and communications methods as they arise. Competent at identifying potential risks to company reputation and have confidence in raising these with appropriate managers. Identify opportunities for positive media coverage, crafting press releases, arranging media events, managing interviews and briefing spokespeople. Be responsible for organising, managing and attending a range of in-person and virtual community and stakeholder events which open our audiences' eyes to water. Be part of the Communications out-of-hours service on a shared rota basis (approximately one in four weeks) where you'll help manage crisis communications both in and out of office hours, escalating where appropriate. Confident at liaising with designers, photographers, videographers and other contractors to achieve desired outcomes when creating communications materials and arranging events. You'll need: Skills / Qualifications / Experience Degree-level qualification in a communication or PR related discipline or relevant experience. Full driving licence. At least three years' experience in either a field related to journalism (newspaper/online/TV/radio) or public relations/communications, either agency or in-house. Media relations, press office management, relationship building, media monitoring & optimisation, media interview management, statement & briefing development, media training, presentation/briefing skills, strategic communications planning, copywriting, proofreading, creative input & ideation, quality control, campaign execution, crisis communications. A working experience and knowledge of the media, together with the ability to deal confidently with customers and stakeholders is essential. Social media skills would be desirable. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £36,000 p.a. (dependent on experience)
Transport Planner Location: Fareham, Hampshire Hours: Monday to Friday, Flexible Opportunity with Core Hours Required Salary: Competitive Holiday: 32 days including bank holidays, Increasing with length of service. Sector: Civil Engineering Our client is a well-established, multi-disciplinary consultancy specialising in transport planning, travel planning, and civil and structural engineering services. The business has grown steadily in recent years and now operates across the UK, supporting both public and private sector clients on a wide range of development and infrastructure projects. They are known for delivering practical, high-quality solutions from early feasibility through to detailed design and project delivery, with a strong emphasis on collaboration and client-focused outcomes. With an experienced and technically strong team, the company provides end-to-end support, combining commercial awareness with in-depth knowledge of current legislation and industry standards. Our client places a strong emphasis on communication, long-term relationships, and continuous improvement, underpinned by their core values of customer focus, openness, results, and excellence. They have built a solid reputation for delivering reliable and innovative engineering solutions that enable successful development across a diverse portfolio of projects nationwide. Position Duties Manage and deliver small to medium transport planning projects, including budget and time management Prepare, review, and occasionally approve technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Prepare more detailed reports, including Transport Assessments and Modelling Notes Undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Apply transport policy, design guidance, and local planning regulations to projects Conduct site visits independently and provide professional opinions to inform scheme development Attend and contribute to project team, client, Local Highway Authority, and public consultation meetings Identify and propose mitigation measures to address highway capacity and active travel issues Liaise with clients, planners, architects, and highway officers, maintaining professional working relationships Prepare fee proposals for projects and contribute to larger project proposals Support business development initiatives and attend networking events as required Assist colleagues in marketing initiatives, maintaining client satisfaction and quality standards Provide guidance and support to other team members as required Work effectively both independently and collaboratively within the team Ensure compliance with company policies, procedures, and quality management systems (QMS) Position Requirements Degree-level qualification or equivalent experience Ideally working towards membership of a relevant professional organisation At least 2 years' experience in transport planning Proficiency in AutoCAD, TRICS, and transport modelling software Experience preparing and reviewing technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Experience preparing more detailed documents such as Transport Assessments and Modelling Notes Experience managing small to medium-sized projects, including budget and time management Experience working with local authorities, architects, and planners Experience undertaking site visits and providing professional opinions Experience preparing fee proposals for small to medium projects and contributing to larger projects Experience supporting business development, marketing initiatives, and networking events Excellent written and verbal communication skills Ability to prioritise workload, work effectively both independently and as part of a team Competence with computer-based systems, including Microsoft Office Ability to apply national and local transport policy and design guidance appropriately Ability to undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Understanding of trip generation, distribution, and mitigation measures for capacity or active travel improvements Ability to attend and contribute to client, project team, and Local Highway Authority meetings Professional judgement to contribute to early-stage scheme development Problem-solving skills and adaptability to support colleagues and cover project responsibilities Ability to build and maintain strong working relationships with clients and stakeholders Commitment to confidentiality, professional conduct, and company policies Position Remuneration 5-hour workdays with flexible working hours, with a core hour requirement allowing for lifestyle and work life balance 24 days annual leave, increasing with length of service plus 8 bank holidays Day off on your birthday if it falls on a working day One community or charity day a year to allow you to support the person projects you love Salary sacrifice scheme with the opportunity to purchase or sell annual leave days. Christmas shut down Quarterly and yearly bonus schemes, offering the potential to earn more Private healthcare upon completion of probation period Bike to work scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Apr 23, 2026
Full time
Transport Planner Location: Fareham, Hampshire Hours: Monday to Friday, Flexible Opportunity with Core Hours Required Salary: Competitive Holiday: 32 days including bank holidays, Increasing with length of service. Sector: Civil Engineering Our client is a well-established, multi-disciplinary consultancy specialising in transport planning, travel planning, and civil and structural engineering services. The business has grown steadily in recent years and now operates across the UK, supporting both public and private sector clients on a wide range of development and infrastructure projects. They are known for delivering practical, high-quality solutions from early feasibility through to detailed design and project delivery, with a strong emphasis on collaboration and client-focused outcomes. With an experienced and technically strong team, the company provides end-to-end support, combining commercial awareness with in-depth knowledge of current legislation and industry standards. Our client places a strong emphasis on communication, long-term relationships, and continuous improvement, underpinned by their core values of customer focus, openness, results, and excellence. They have built a solid reputation for delivering reliable and innovative engineering solutions that enable successful development across a diverse portfolio of projects nationwide. Position Duties Manage and deliver small to medium transport planning projects, including budget and time management Prepare, review, and occasionally approve technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Prepare more detailed reports, including Transport Assessments and Modelling Notes Undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Apply transport policy, design guidance, and local planning regulations to projects Conduct site visits independently and provide professional opinions to inform scheme development Attend and contribute to project team, client, Local Highway Authority, and public consultation meetings Identify and propose mitigation measures to address highway capacity and active travel issues Liaise with clients, planners, architects, and highway officers, maintaining professional working relationships Prepare fee proposals for projects and contribute to larger project proposals Support business development initiatives and attend networking events as required Assist colleagues in marketing initiatives, maintaining client satisfaction and quality standards Provide guidance and support to other team members as required Work effectively both independently and collaboratively within the team Ensure compliance with company policies, procedures, and quality management systems (QMS) Position Requirements Degree-level qualification or equivalent experience Ideally working towards membership of a relevant professional organisation At least 2 years' experience in transport planning Proficiency in AutoCAD, TRICS, and transport modelling software Experience preparing and reviewing technical reports such as Transport Statements, Technical Notes, Travel Plans, and Access Appraisals Experience preparing more detailed documents such as Transport Assessments and Modelling Notes Experience managing small to medium-sized projects, including budget and time management Experience working with local authorities, architects, and planners Experience undertaking site visits and providing professional opinions Experience preparing fee proposals for small to medium projects and contributing to larger projects Experience supporting business development, marketing initiatives, and networking events Excellent written and verbal communication skills Ability to prioritise workload, work effectively both independently and as part of a team Competence with computer-based systems, including Microsoft Office Ability to apply national and local transport policy and design guidance appropriately Ability to undertake access appraisals, design access options, and review planning drawing requirements (visibility splays, vehicle tracking, access design) Understanding of trip generation, distribution, and mitigation measures for capacity or active travel improvements Ability to attend and contribute to client, project team, and Local Highway Authority meetings Professional judgement to contribute to early-stage scheme development Problem-solving skills and adaptability to support colleagues and cover project responsibilities Ability to build and maintain strong working relationships with clients and stakeholders Commitment to confidentiality, professional conduct, and company policies Position Remuneration 5-hour workdays with flexible working hours, with a core hour requirement allowing for lifestyle and work life balance 24 days annual leave, increasing with length of service plus 8 bank holidays Day off on your birthday if it falls on a working day One community or charity day a year to allow you to support the person projects you love Salary sacrifice scheme with the opportunity to purchase or sell annual leave days. Christmas shut down Quarterly and yearly bonus schemes, offering the potential to earn more Private healthcare upon completion of probation period Bike to work scheme Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.
Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.
Apr 23, 2026
Seasonal
Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.
Sales Order Processing Officer (Part-Time, FTC) I'm currently recruiting for a Sales Order Processing Officer to join a fantastic team based in Uxbridge on a 1-year fixed-term, part-time basis (25 hours per week) . This is a great opportunity for someone with strong attention to detail and a proactive mindset who enjoys working in a fast-paced, collaborative environment. Key responsibilities include: Managing and processing customer sales orders end-to-end Liaising with internal teams, suppliers, and warehouse teams Tracking shipments and resolving delivery or stock issues Preparing documentation (invoices, order confirmations, etc.) Maintaining accurate records, reports, and databases Supporting audits and general operational tasks Ideal candidate: Some experience in order processing Strong Excel skills and system confidence Highly organised with excellent attention to detail Great communication and customer service skills Proactive and able to manage multiple priorities Uxbridge 25 hours per week (09:00-14:30) Free Parking If this sounds like you (or someone in your network), feel free to get in touch or apply directly.
Apr 23, 2026
Full time
Sales Order Processing Officer (Part-Time, FTC) I'm currently recruiting for a Sales Order Processing Officer to join a fantastic team based in Uxbridge on a 1-year fixed-term, part-time basis (25 hours per week) . This is a great opportunity for someone with strong attention to detail and a proactive mindset who enjoys working in a fast-paced, collaborative environment. Key responsibilities include: Managing and processing customer sales orders end-to-end Liaising with internal teams, suppliers, and warehouse teams Tracking shipments and resolving delivery or stock issues Preparing documentation (invoices, order confirmations, etc.) Maintaining accurate records, reports, and databases Supporting audits and general operational tasks Ideal candidate: Some experience in order processing Strong Excel skills and system confidence Highly organised with excellent attention to detail Great communication and customer service skills Proactive and able to manage multiple priorities Uxbridge 25 hours per week (09:00-14:30) Free Parking If this sounds like you (or someone in your network), feel free to get in touch or apply directly.
White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you'll do You'll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you'll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you'll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that's great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you'll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What's in it for you We're set up for growth - and that means in our people, as well as our business. You'll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you'll get: Pension and bonus schemes 25 days' holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you're based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 23, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you'll do You'll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you'll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you'll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that's great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you'll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What's in it for you We're set up for growth - and that means in our people, as well as our business. You'll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you'll get: Pension and bonus schemes 25 days' holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you're based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Apr 23, 2026
Full time
Group Director - Homes and Communities Location: Home based positions with expectations to travel across the UK Salary : £120,000 per annum Vacancy Type: Full Time As Group Director of Homes and Communities , you'll shape how homes are managed and how communities across their portfolio grow, connect, and flourish. Reporting directly to the Chief Operating Officer, you'll be a key member of the Senior Leadership Team, setting strategy, driving performance, and championing outstanding customer experience at every level. What you'll do: You'll lead the strategic and operational delivery of housing management, neighbourhood services, tenancy sustainment, community engagement, rent and service charges, and commercial services. You'll ensure services are compliant, customer focused, and continuously improving - while keeping customers at the heart of every decision. You'll also: Lead large, multi disciplinary teams and develop a high performance culture Drive innovation and transformation across homes and communities Champion safeguarding, domestic abuse and independent living services Build strong partnerships with local authorities, health, and community stakeholders Represent the organisation at board level and externally Play a pivotal role in corporate strategy, budget planning, and long term transformation Who they're looking for: You'll be a confident, values led senior leader with deep experience in housing or community focused services. You'll bring strategic clarity, operational grip, and the credibility to influence at board and system level. You'll likely have: Proven senior leadership experience in housing, communities or a related sector Strong knowledge of housing legislation and regulatory standards Experience leading complex services at scale A collaborative approach and excellent stakeholder engagement skills A genuine commitment to equality, diversity and inclusion A professional housing qualification (e.g. CIH) or equivalent experience This is an opportunity to shape services that genuinely change lives - combining commercial insight with social purpose, and strategic leadership with hands on impact. If you want a role where your decisions matter, your leadership is visible, and your work leaves a lasting legacy on communities - this is it. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply
Are you a proactive and people-focused leader with a passion for delivering high-quality property management services? We're looking for a Property Team Leader based in our Glasgow Office to ensure excellence, compliance, and real value for our customers. About the Role: Reporting to the Service Manager - Property and leading a team of two Property Officers and one Property Co Ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes assisting the Service Manager with the development and management of the Property Team to ensure that Blackwood's homes are safe, warm, energy efficient and meet the association's asset strategy while maintaining strong performance outcomes and an excellent tenant experience. Key Responsibilities: Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day to day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For: Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value for money services and enhancing customer experience. Why Join Us? Blackwood offers a range of employee benefits, including: Comprehensive induction and personal development opportunities Company sick pay scheme on completion of probationary period 34 days' holiday per annum, pro rata for part time hours Company pension scheme and Death in Service Benefit Access to our Employee Assistance Programme, All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (linked above). Blackwood is committed to diversity and inclusion and, as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD Closing date for applications Sunday 3rd May 2026, 23:59 Full salary & employment details 35 Hours per week, Permanent Glasgow based with at least one day per week in the office. £40,427 - £43,704
Apr 23, 2026
Full time
Are you a proactive and people-focused leader with a passion for delivering high-quality property management services? We're looking for a Property Team Leader based in our Glasgow Office to ensure excellence, compliance, and real value for our customers. About the Role: Reporting to the Service Manager - Property and leading a team of two Property Officers and one Property Co Ordinator, you will be responsible for delivering our property management plan to the highest standard. This includes assisting the Service Manager with the development and management of the Property Team to ensure that Blackwood's homes are safe, warm, energy efficient and meet the association's asset strategy while maintaining strong performance outcomes and an excellent tenant experience. Key Responsibilities: Lead and manage the delivery of planned, cyclical, and adaptation programmes. Provide day to day management and leadership to the Property Team. Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service. Ensure quality control through regular monitoring of contractor performance and reporting on KPIs. Manage budgets, grant claims, and ensure accurate financial records. Drive continuous improvement in asset management strategy and service delivery. Promote a culture of shared responsibility, accountability, and customer satisfaction. What We're Looking For: Proven experience in asset management, property services, or housing maintenance. Strong leadership and line management experience. Knowledge of health and safety legislation, CDM regulations, and compliance best practices. Excellent communication and stakeholder engagement skills. A commitment to delivering value for money services and enhancing customer experience. Why Join Us? Blackwood offers a range of employee benefits, including: Comprehensive induction and personal development opportunities Company sick pay scheme on completion of probationary period 34 days' holiday per annum, pro rata for part time hours Company pension scheme and Death in Service Benefit Access to our Employee Assistance Programme, All successful candidates will be required to become a PVG scheme member. We ask that all applicants read the Job Pack (linked above). Blackwood is committed to diversity and inclusion and, as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. Note to interested applicants: SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD Closing date for applications Sunday 3rd May 2026, 23:59 Full salary & employment details 35 Hours per week, Permanent Glasgow based with at least one day per week in the office. £40,427 - £43,704
White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you'll do You'll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you'll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you'll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that's great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you'll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What's in it for you We're set up for growth - and that means in our people, as well as our business. You'll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you'll get: Pension and bonus schemes 25 days' holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you're based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 23, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you'll do You'll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you'll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you'll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that's great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you'll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What's in it for you We're set up for growth - and that means in our people, as well as our business. You'll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you'll get: Pension and bonus schemes 25 days' holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you're based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Working pattern: Full time (37 hours per week) Grade: Higher Executive Officer (HEO) Salary: National salary range: £34,765 - £45,831 London salary range: £37,720 - £48,561 Clearance Level: This role requires you to pass Security Check clearance. Who we are The UK government plays a critical role in protecting national systems, services and data from cyber threats. Cyber specialists across government work to safeguard essential digital services that millions of people rely on every day. The Government Cyber Profession is a government-wide approach to attracting, developing, retaining and supporting the best cyber security leadership and workforce needed to meet these challenges. Its goal is to make government the best place to work for cyber professionals. The profession supports two core objectives of the Government Cyber Action Plan: Increased government cyber and digital resilience Improved management of severe and complex risks The Government Digital and Data Profession The Government Security Profession Cyber security and resilience professionals at all levels across the public sector are part of the profession. The Government Cyber Profession works closely with: The Government Digital and Data Profession The Government Security Profession The Culture you can expect Joining our vibrant community means being part of a transformative journey that drives innovation, fosters curiosity, and creates positive change in government services A cross-government network where you can connect to share best practice, discuss challenges and support each other through the support of cross-government communities of practice Support for mental health and wellbeing so you can perform at your best Diverse teams and an inclusive workplace This role is offered as part of our TechTrack apprenticeship programme and is for an apprentice Cyber Security Technologist. Our provider for the Cyber Security Technologist TechTrack Apprenticeship will be Estio. What you'll do As a TechTrack apprentice in Cyber Security you will be part of a cross government community working to protect critical systems and services. In this role, you will: You will identify cyber security concepts such as threats, methods used by attackers and then apply cyber security best practices. You will be investigating and determining how to apply the significant law, regulations and standards relevant specifically to cyber security You will gain knowledge of computer networking essentials, how they operate, protocols, standards, security considerations and a range of networking technologies as well as gain the basic terminology and concepts of cryptography and common cryptography techniques in use. You will identify the main types of common attack techniques. the apprentice will gain an understanding of the role of human behaviour, including the significance of the 'insider threat' You will investigate and analyse the principles of security management systems. You will gain knowledge of common security architectures and methodologies. You will gain knowledge of horizon scanning including use of recognised sources of threat intelligence and vulnerabilities. You will learn how to analyse employer or customer requirements to derive security objectives and taking account of the threats and overall context develop a security case which sets out the proposed security measures in the context with reasoned justification Why a TechTrack apprenticeship? Learn from experienced cyber professionals who ll support your development. Build skills through classes, workshops and hands-on learning. Complete assignments and assessments that grow your capability and confidence. Gain real industry experience and develop strong cyber knowledge. Work with new and emerging technologies, with support to keep learning. Join a collaborative team culture focused on growth, knowledge sharing and continuous development. Solve real problems and refine solutions, building a strong eye for detail. Skills you will gain during the apprenticeship You will learn how to identify and mitigate cyber vulnerabilities to ensure systems remain secure. You will learn how to analyse security threats and hazards, and will be able to conduct a Cyber Risk Assessments and security design. You will gain the skills on how to research attack techniques and recommend defence strategies. Support risk assessments, audits, and incident management for cyber security. Develop security designs that meet defined cyber security parameters. Configure and deploy cyber security technology to protect networks and systems. Write program code or scripts to enhance security for systems and networks. Produce reports and presentations, communicating your findings effectively. Who should apply? We are looking for people who can demonstrate their love of technology, and their eagerness to learn and grow their careers in government. We would like to meet people who: Have a curiosity for problem solving Enjoy teamwork and collaborating with others Have the ability to research and learn new tools and techniques Have a willingness to learn from those around them, and adopt our practices Have an interest in digital services and agile working We would like applicants to have some of the following things: An interest in Cyber Security. Knowledge in Networking. And how to secure a basic network Knowledge on information security. An awareness on how to program code such as understanding python. Have at least a grade C (4/5) and above in both GCSE English and GCSE Maths. Essential requirements: Hold a level 3 or equivalent IT related qualification or have at least a year s worth of IT related work experience. How you will be assessed In the Civil Service, we use our Success Profiles. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will be looking at your experience, career history and achievements all via assessments that are relevant to this specific role. Therefore, please make sure your application is tailored to this role. The standard selection process consists of: An application screening process - simply, hit apply. We ask you to fill in an application form Next step would be to complete an assessed apprenticeship-based activity in which if the applicant is successful will progress onto the next stage. The next stage will include self-assessments; these assessments will be used to scan the applicant s suitability, eligibility and readiness for the role. You will be invited to attend a final stage interview with BPP/Estio where applicants will be provided with the relevant time and information to prepare for beforehand. If successful at the interview stage, the candidate will be shortlisted and eligible for any upcoming opportunities. If we receive a high number of applications, we will carry out an initial sift using assessment test results. We will be assessing you against the following behaviours that are most relevant to the roles: Making effective decisions Changing and improving Developing self and others Managing a quality service Working together Delivering at pace Eligibility Criteria Applicants must: Be over 16 years old Have permission to live and work in the UK Have an eligibility residency status: UK citizens- have an ordinarily resident in the UK for the last five years EU/EAA citizens- obtained either pre-settled or settled status and have lived continuously in the EEA or the UK in the last five years. Non-EU/EEA citizens- have permission from the UK government to live in the UK ( not for educational purposes) and have been ordinarily resident in the UK for at least the last five years. Those with refugee status or leave to enter/remain may be exempt from the five-year rule. Eligibility Criteria Applicants must: Be over 16 years old Have permission to live and work in the UK Have an eligibility residency status: UK citizens- have an ordinarily resident in the UK for the last five years EU/EAA citizens- obtained either pre-settled or settled status and have lived continuously in the EEA or the UK in the last five years. Non-EU/EEA citizens- have permission from the UK government to live in the UK ( not for educational purposes) and have been ordinarily resident in the UK for at least the last five years. Those with refugee status or leave to enter/remain may be exempt from the five-year rule.
Apr 23, 2026
Full time
Working pattern: Full time (37 hours per week) Grade: Higher Executive Officer (HEO) Salary: National salary range: £34,765 - £45,831 London salary range: £37,720 - £48,561 Clearance Level: This role requires you to pass Security Check clearance. Who we are The UK government plays a critical role in protecting national systems, services and data from cyber threats. Cyber specialists across government work to safeguard essential digital services that millions of people rely on every day. The Government Cyber Profession is a government-wide approach to attracting, developing, retaining and supporting the best cyber security leadership and workforce needed to meet these challenges. Its goal is to make government the best place to work for cyber professionals. The profession supports two core objectives of the Government Cyber Action Plan: Increased government cyber and digital resilience Improved management of severe and complex risks The Government Digital and Data Profession The Government Security Profession Cyber security and resilience professionals at all levels across the public sector are part of the profession. The Government Cyber Profession works closely with: The Government Digital and Data Profession The Government Security Profession The Culture you can expect Joining our vibrant community means being part of a transformative journey that drives innovation, fosters curiosity, and creates positive change in government services A cross-government network where you can connect to share best practice, discuss challenges and support each other through the support of cross-government communities of practice Support for mental health and wellbeing so you can perform at your best Diverse teams and an inclusive workplace This role is offered as part of our TechTrack apprenticeship programme and is for an apprentice Cyber Security Technologist. Our provider for the Cyber Security Technologist TechTrack Apprenticeship will be Estio. What you'll do As a TechTrack apprentice in Cyber Security you will be part of a cross government community working to protect critical systems and services. In this role, you will: You will identify cyber security concepts such as threats, methods used by attackers and then apply cyber security best practices. You will be investigating and determining how to apply the significant law, regulations and standards relevant specifically to cyber security You will gain knowledge of computer networking essentials, how they operate, protocols, standards, security considerations and a range of networking technologies as well as gain the basic terminology and concepts of cryptography and common cryptography techniques in use. You will identify the main types of common attack techniques. the apprentice will gain an understanding of the role of human behaviour, including the significance of the 'insider threat' You will investigate and analyse the principles of security management systems. You will gain knowledge of common security architectures and methodologies. You will gain knowledge of horizon scanning including use of recognised sources of threat intelligence and vulnerabilities. You will learn how to analyse employer or customer requirements to derive security objectives and taking account of the threats and overall context develop a security case which sets out the proposed security measures in the context with reasoned justification Why a TechTrack apprenticeship? Learn from experienced cyber professionals who ll support your development. Build skills through classes, workshops and hands-on learning. Complete assignments and assessments that grow your capability and confidence. Gain real industry experience and develop strong cyber knowledge. Work with new and emerging technologies, with support to keep learning. Join a collaborative team culture focused on growth, knowledge sharing and continuous development. Solve real problems and refine solutions, building a strong eye for detail. Skills you will gain during the apprenticeship You will learn how to identify and mitigate cyber vulnerabilities to ensure systems remain secure. You will learn how to analyse security threats and hazards, and will be able to conduct a Cyber Risk Assessments and security design. You will gain the skills on how to research attack techniques and recommend defence strategies. Support risk assessments, audits, and incident management for cyber security. Develop security designs that meet defined cyber security parameters. Configure and deploy cyber security technology to protect networks and systems. Write program code or scripts to enhance security for systems and networks. Produce reports and presentations, communicating your findings effectively. Who should apply? We are looking for people who can demonstrate their love of technology, and their eagerness to learn and grow their careers in government. We would like to meet people who: Have a curiosity for problem solving Enjoy teamwork and collaborating with others Have the ability to research and learn new tools and techniques Have a willingness to learn from those around them, and adopt our practices Have an interest in digital services and agile working We would like applicants to have some of the following things: An interest in Cyber Security. Knowledge in Networking. And how to secure a basic network Knowledge on information security. An awareness on how to program code such as understanding python. Have at least a grade C (4/5) and above in both GCSE English and GCSE Maths. Essential requirements: Hold a level 3 or equivalent IT related qualification or have at least a year s worth of IT related work experience. How you will be assessed In the Civil Service, we use our Success Profiles. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will be looking at your experience, career history and achievements all via assessments that are relevant to this specific role. Therefore, please make sure your application is tailored to this role. The standard selection process consists of: An application screening process - simply, hit apply. We ask you to fill in an application form Next step would be to complete an assessed apprenticeship-based activity in which if the applicant is successful will progress onto the next stage. The next stage will include self-assessments; these assessments will be used to scan the applicant s suitability, eligibility and readiness for the role. You will be invited to attend a final stage interview with BPP/Estio where applicants will be provided with the relevant time and information to prepare for beforehand. If successful at the interview stage, the candidate will be shortlisted and eligible for any upcoming opportunities. If we receive a high number of applications, we will carry out an initial sift using assessment test results. We will be assessing you against the following behaviours that are most relevant to the roles: Making effective decisions Changing and improving Developing self and others Managing a quality service Working together Delivering at pace Eligibility Criteria Applicants must: Be over 16 years old Have permission to live and work in the UK Have an eligibility residency status: UK citizens- have an ordinarily resident in the UK for the last five years EU/EAA citizens- obtained either pre-settled or settled status and have lived continuously in the EEA or the UK in the last five years. Non-EU/EEA citizens- have permission from the UK government to live in the UK ( not for educational purposes) and have been ordinarily resident in the UK for at least the last five years. Those with refugee status or leave to enter/remain may be exempt from the five-year rule. Eligibility Criteria Applicants must: Be over 16 years old Have permission to live and work in the UK Have an eligibility residency status: UK citizens- have an ordinarily resident in the UK for the last five years EU/EAA citizens- obtained either pre-settled or settled status and have lived continuously in the EEA or the UK in the last five years. Non-EU/EEA citizens- have permission from the UK government to live in the UK ( not for educational purposes) and have been ordinarily resident in the UK for at least the last five years. Those with refugee status or leave to enter/remain may be exempt from the five-year rule.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Lead - Principal Associate About this role This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data, managing others and interested in Forecasting and Planning, then please read on! What you'll do Lead a small team to cover the production of all forecasts across operations Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views Utilise planning data, models and insight to provide compelling advice and recommendations Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes Communicate capacity plan outputs in a simple, easy to understand way Ensure the efficient and effective use of resources in line with agreed planning periods What we're looking for Experience of producing forecasts in an operational environment to deadlines Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems Experience coaching and managing a small team to maintain engagement and good service to our customers Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you're doing and your preferences. Many of our associates have flexible working patterns, so we're open to discuss flexible working arrangements with you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers su
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Forecasting Lead - Principal Associate About this role This is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data, managing others and interested in Forecasting and Planning, then please read on! What you'll do Lead a small team to cover the production of all forecasts across operations Produce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecasts Play a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand views Utilise planning data, models and insight to provide compelling advice and recommendations Maintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operation Continually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processes Communicate capacity plan outputs in a simple, easy to understand way Ensure the efficient and effective use of resources in line with agreed planning periods What we're looking for Experience of producing forecasts in an operational environment to deadlines Understanding of complex models (Excel based) to enable a continuous improvement based approach and solve problems Experience coaching and managing a small team to maintain engagement and good service to our customers Fantastic stakeholder management skills and ability to manage multiple stakeholders and effectively We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates. Where and how you'll work This is a permanent position and will be based in our Nottingham offices. Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you're doing and your preferences. Many of our associates have flexible working patterns, so we're open to discuss flexible working arrangements with you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers su
White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you'll do You'll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you'll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you'll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that's great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you'll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What's in it for you We're set up for growth - and that means in our people, as well as our business. You'll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you'll get: Pension and bonus schemes 25 days' holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you're based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 23, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Senior Strategy Analyst What you'll do You'll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud. In this role, you'll help us on our mission to Change Banking for Good by: Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments. Optimising lending decisions to drive sustainable lending growth and improve customer experiences. Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them. Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions. What you'll need Enjoy solving analytical challenges Able to use technical skills to solve complex data problems. If you know how to use SQL and Python, that's great. No worries if not, as we will help you learn Strong mathematical and critical thinking skills An open mindset in your approach to change and personal development Experience leading a project, and working with people at every level to see it through A university degree or equivalent Experience in consulting or financial services Where and how you'll work This permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you'll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days. What's in it for you We're set up for growth - and that means in our people, as well as our business. You'll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities. As well as that, you'll get: Pension and bonus schemes 25 days' holiday (and the option to buy up to 5 more) Private medical insurance Season ticket loans Cycle to work scheme Enhanced parental leave If you're based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Vibe Recruit are working with a client to recruit an Admissions Officer. This role focuses on supporting course administration, student admissions, and general office operations, alongside assisting with marketing and senior team support. Location: Malvern, Worcestershire Working Hours: Monday to Friday, 09:00 - 17:00 Salary: up to 27,000 (depending on experience) Key Responsibilities General admin: emails, calls, correspondence, reception, filing, enquiries Manage student bookings, records, and database updates Liaise with parents, agents, and students Create and send invoices Coordinate student arrivals, departures, and course details Maintain accurate records and documentation Prepare reports, meeting minutes, and schedules Update website content and process applications Handle post and courier arrangements Support visa processes and compliance reporting Send student reports, updates, and newsletters Assist with statistics, marketing events, and general admin tasks Candidate Profile Previous experience in an administrative role Organised, proactive, and able to manage a high workload Strong communication and customer service skills Good IT skills and attention to detail Able to work independently and under pressure Positive, flexible, and team-oriented attitude To be considered for this role, please upload your CV or contact Naomi on (phone number removed) Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Full time
Vibe Recruit are working with a client to recruit an Admissions Officer. This role focuses on supporting course administration, student admissions, and general office operations, alongside assisting with marketing and senior team support. Location: Malvern, Worcestershire Working Hours: Monday to Friday, 09:00 - 17:00 Salary: up to 27,000 (depending on experience) Key Responsibilities General admin: emails, calls, correspondence, reception, filing, enquiries Manage student bookings, records, and database updates Liaise with parents, agents, and students Create and send invoices Coordinate student arrivals, departures, and course details Maintain accurate records and documentation Prepare reports, meeting minutes, and schedules Update website content and process applications Handle post and courier arrangements Support visa processes and compliance reporting Send student reports, updates, and newsletters Assist with statistics, marketing events, and general admin tasks Candidate Profile Previous experience in an administrative role Organised, proactive, and able to manage a high workload Strong communication and customer service skills Good IT skills and attention to detail Able to work independently and under pressure Positive, flexible, and team-oriented attitude To be considered for this role, please upload your CV or contact Naomi on (phone number removed) Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and re-imagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to t click apply for full job details
Apr 23, 2026
Full time
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and re-imagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to t click apply for full job details
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 23, 2026
Contractor
We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. Experience preparing and presenting cases in Court, including knowledge of civil proceedings. Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. Excellent customer service and communication skills, with the ability to support vulnerable residents. Organised and able to manage a varied workload, prioritising effectively to meet deadlines. Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Homelessness Officer London Hybrid Rate: £30.77 per hour (Umbrella) Inside IR35 Initial Contract Length: 3 Months Working Hours: 09:00 - 17:00 (36 hours per week) Role summary An experienced Homelessness Officer is required to support a Housing Services team within a local authority setting. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with a particular emphasis on working with families. You will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and policies, while delivering a customer-focused service led by empathy, professionalism, and clear communication. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Homelessness Officer - Undertake homelessness casework across prevention and relief duties, including working with families - Manage a caseload proactively with minimal supervision, progressing cases efficiently - Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face - Accurately record and document all case activity using case management systems and spreadsheets - Ensure decisions and assessments comply with homelessness legislation, guidance, and policies - Independently manage workload and resolve queries in a fast-paced environment What you will need as a Homelessness Officer - Proven experience of homelessness casework (essential) - Experience working within homelessness services (essential) - Experience handling both prevention and relief duties - Strong knowledge of homelessness legislation and associated policies - Experience working with families in a housing or homelessness setting - Strong written and numerical skills - Experience using case management systems - Proactive and self-motivated with the ability to manage workload independently What's on offer - Competitive rate of £30.77 per hour (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy local authority environment - Exposure to meaningful homelessness and housing casework Apply NOW or call Jack on (phone number removed)
Apr 23, 2026
Contractor
Homelessness Officer London Hybrid Rate: £30.77 per hour (Umbrella) Inside IR35 Initial Contract Length: 3 Months Working Hours: 09:00 - 17:00 (36 hours per week) Role summary An experienced Homelessness Officer is required to support a Housing Services team within a local authority setting. This role will focus on delivering high-quality homelessness casework across prevention and relief duties, with a particular emphasis on working with families. You will be responsible for managing a complex caseload, ensuring statutory duties are met in line with homelessness legislation and policies, while delivering a customer-focused service led by empathy, professionalism, and clear communication. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Homelessness Officer - Undertake homelessness casework across prevention and relief duties, including working with families - Manage a caseload proactively with minimal supervision, progressing cases efficiently - Liaise with service users, colleagues, and partner agencies via email, telephone, and face-to-face - Accurately record and document all case activity using case management systems and spreadsheets - Ensure decisions and assessments comply with homelessness legislation, guidance, and policies - Independently manage workload and resolve queries in a fast-paced environment What you will need as a Homelessness Officer - Proven experience of homelessness casework (essential) - Experience working within homelessness services (essential) - Experience handling both prevention and relief duties - Strong knowledge of homelessness legislation and associated policies - Experience working with families in a housing or homelessness setting - Strong written and numerical skills - Experience using case management systems - Proactive and self-motivated with the ability to manage workload independently What's on offer - Competitive rate of £30.77 per hour (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy local authority environment - Exposure to meaningful homelessness and housing casework Apply NOW or call Jack on (phone number removed)
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Apr 23, 2026
Contractor
Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Join our team at Business Services Organisation as Procurement Officer and embark on a rewarding journey where your contributions truly matter! At Brook Street, we are thrilled to offer you an opportunity to support vital healthcare services in a dynamic environment. What We Offer: Salary of 14.06 per hour Work Monday to Friday from 9:00 AM to 5:00 PM Temporary, on going Key Responsibilities: Proactively review and source goods and services in line with value-for-money principles. Purchase goods and services using tendering and quotation processes in accordance with HSCNI procedures. Provide purchasing advice and information to customers on goods and service options. Operate PC and computer systems to support the delivery of purchasing services. Resolve invoice queries with HSCNI Finance to ensure timely supplier payments. Respond to supplier queries promptly. Qualifications: 4 GCSEs (Grades A-C), including English Language, plus 1 year of experience. Proficiency in Microsoft Word, Excel, and Outlook is essential. Ready to Apply? If you're excited about this unique opportunity to contribute to healthcare within HSCNI , submit your up-to-date CV via the application link or call Siobhan Hanna at Brook Street for more information. Join us in making a difference! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Apr 23, 2026
Seasonal
Join our team at Business Services Organisation as Procurement Officer and embark on a rewarding journey where your contributions truly matter! At Brook Street, we are thrilled to offer you an opportunity to support vital healthcare services in a dynamic environment. What We Offer: Salary of 14.06 per hour Work Monday to Friday from 9:00 AM to 5:00 PM Temporary, on going Key Responsibilities: Proactively review and source goods and services in line with value-for-money principles. Purchase goods and services using tendering and quotation processes in accordance with HSCNI procedures. Provide purchasing advice and information to customers on goods and service options. Operate PC and computer systems to support the delivery of purchasing services. Resolve invoice queries with HSCNI Finance to ensure timely supplier payments. Respond to supplier queries promptly. Qualifications: 4 GCSEs (Grades A-C), including English Language, plus 1 year of experience. Proficiency in Microsoft Word, Excel, and Outlook is essential. Ready to Apply? If you're excited about this unique opportunity to contribute to healthcare within HSCNI , submit your up-to-date CV via the application link or call Siobhan Hanna at Brook Street for more information. Join us in making a difference! Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Commercial Manager Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Commercial Lead, the Commercial Manager will work closely with the Legal and Commercial team(s), as well as the wider telent Project team to help provide commercial support and expertise to help ensure telent is exercising its obligations fully in line with the contractual requirements across our Asset Management function. This is a hybrid working role, with a requirement to be in our Warwick HQ 1 day per week. What you'll do: Provide a contractual support and guidance to the business regarding terms and conditions and contractual obligations including regulatory requirements. Working collaboratively to review bids and contracts, to discuss and advise on the appropriate commercial structure of the deal/issue and to negotiate and draft contracts and correspondence with customers. You will also be the commercial representative on cost reviews and deal reviews and clearly present and summarise the commercial position to the reviewers; Implement commercial strategy for proposals / tenders that maximise the commercial position whilst delivering tenders in accordance with competition rules, company processes and policies. Ensure company policies, processes and procedures are followed, consistently across the business and consistently across the business including reviewing for improvements. Prepare, review and approve in line with company delegations proposed contract proposed contractual agreements and change requests / notices. Identify and implement complex sub-contract arrangements that mitigate commercial risk through the application of appropriate flow down terms and bespoke contracting methods. Provide training to Telent's Commercial Officers around the Order Acceptance process and assist with the Order Acceptance mailbox during peak times or to cover absence. Who you are: You are a commercially driven professional with proven experience managing contracts, costs, and commercial risk in complex project environments, ideally within the Telecoms / Utilities / Transport or Civil Engineering industries. Key Requirements: Proven experience in a commercial management role within a relevant industry Strong knowledge of contract management, ideally including NEC and/or other standard form contracts Experience managing commercial risk, cost control, forecasting, and margin improvement Strong negotiation skills with customers, suppliers, and internal stakeholders Commercial awareness with the ability to identify opportunities for value creation and cost efficiency Excellent analytical and financial acumen, including reporting and data-driven decision making Ability to work under pressure, manage competing priorities, and meet deadlines High level of integrity, accountability, and attention to detail What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Apr 23, 2026
Full time
Commercial Manager Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Commercial Lead, the Commercial Manager will work closely with the Legal and Commercial team(s), as well as the wider telent Project team to help provide commercial support and expertise to help ensure telent is exercising its obligations fully in line with the contractual requirements across our Asset Management function. This is a hybrid working role, with a requirement to be in our Warwick HQ 1 day per week. What you'll do: Provide a contractual support and guidance to the business regarding terms and conditions and contractual obligations including regulatory requirements. Working collaboratively to review bids and contracts, to discuss and advise on the appropriate commercial structure of the deal/issue and to negotiate and draft contracts and correspondence with customers. You will also be the commercial representative on cost reviews and deal reviews and clearly present and summarise the commercial position to the reviewers; Implement commercial strategy for proposals / tenders that maximise the commercial position whilst delivering tenders in accordance with competition rules, company processes and policies. Ensure company policies, processes and procedures are followed, consistently across the business and consistently across the business including reviewing for improvements. Prepare, review and approve in line with company delegations proposed contract proposed contractual agreements and change requests / notices. Identify and implement complex sub-contract arrangements that mitigate commercial risk through the application of appropriate flow down terms and bespoke contracting methods. Provide training to Telent's Commercial Officers around the Order Acceptance process and assist with the Order Acceptance mailbox during peak times or to cover absence. Who you are: You are a commercially driven professional with proven experience managing contracts, costs, and commercial risk in complex project environments, ideally within the Telecoms / Utilities / Transport or Civil Engineering industries. Key Requirements: Proven experience in a commercial management role within a relevant industry Strong knowledge of contract management, ideally including NEC and/or other standard form contracts Experience managing commercial risk, cost control, forecasting, and margin improvement Strong negotiation skills with customers, suppliers, and internal stakeholders Commercial awareness with the ability to identify opportunities for value creation and cost efficiency Excellent analytical and financial acumen, including reporting and data-driven decision making Ability to work under pressure, manage competing priorities, and meet deadlines High level of integrity, accountability, and attention to detail What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
