An independent media agency is seeking an AV Director for a 2-month hybrid contract in London. This role requires strong expertise in AV campaign planning across various channels, including TV and online video. You will lead strategy for key client accounts, delivering recommendations and overseeing performance optimization. The ideal candidate must be a confident presenter and possess excellent communication skills. This fast-paced opportunity offers a chance to work with major clients in a dynamic environment.
May 13, 2026
Full time
An independent media agency is seeking an AV Director for a 2-month hybrid contract in London. This role requires strong expertise in AV campaign planning across various channels, including TV and online video. You will lead strategy for key client accounts, delivering recommendations and overseeing performance optimization. The ideal candidate must be a confident presenter and possess excellent communication skills. This fast-paced opportunity offers a chance to work with major clients in a dynamic environment.
# Manager (Client Lead) - Telco SectorLocation: London, United KingdomEmployment Type: Full-TimeIndustry: Media & Entertainment & CommunicationsJob Family: ConsultingCareer Level: ExperiencedNorth Highland is looking to hire a Manager (Client Lead) to lead transformational client projects and grow our Telco area of the business. Working closely with the Portfolio leader, this is a unique opportunity to develop and execute a strategy and vision, and with your skills, deliver value for clients and grow the Telco business unit in one of the most unique Management Consultancies. YOU WILL: Guide teams in the development of impactful deliverables for multiple work streams that create long-term change for some of the world's most exciting brands. Build strong relationships with senior client stakeholders that support ongoing projects and open the door to growth opportunities. Identify the complex problems facing our clients and build plans that creatively address their challenges. Put your team's best ideas into action through planning and management; uncover gaps and omissions that may exist in a plan or deliverables. Shape the firm's future by identifying opportunities to grow Telco accounts. Play a central role in your team's growth through coaching and constructive review of ongoing engagements. IDEALLY, WE'D LIKE: Demonstrable senior-level management consulting, advisory, professional services and/or Big 4 consulting experience. Previous experience in the Telco industry is required. Bachelor's degree from an accredited college/university. A master's degree or professional certifications are bonuses. External accreditation or recognition from recognized professional bodies. Excellent interpersonal communication skills. An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates. Creative ingenuity and a proven ability to find or design simple solutions to complex challenges. A demonstrated track record of leading large, complex consulting engagements, with roles that involve building and fostering relationships with senior-level client executives. Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, as well as the ability to pinpoint gaps and omissions. Demonstrated success creating, growing, and selling solutions for existing and new client accounts. Proven subject matter or content expertise in Process Design is preferred.Total Rewards associated with this position include a comprehensive benefits package designed to support your well-being and financial security. Unique perks include flexible time off, a private medical plan, a health cash plan, a workplace savings scheme (including ISAs and GIAs), and enhanced parental leave. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality. MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Manager in London aligned to the Telco sector to help us take vision to value and create lasting impact. SUMMARY
May 13, 2026
Full time
# Manager (Client Lead) - Telco SectorLocation: London, United KingdomEmployment Type: Full-TimeIndustry: Media & Entertainment & CommunicationsJob Family: ConsultingCareer Level: ExperiencedNorth Highland is looking to hire a Manager (Client Lead) to lead transformational client projects and grow our Telco area of the business. Working closely with the Portfolio leader, this is a unique opportunity to develop and execute a strategy and vision, and with your skills, deliver value for clients and grow the Telco business unit in one of the most unique Management Consultancies. YOU WILL: Guide teams in the development of impactful deliverables for multiple work streams that create long-term change for some of the world's most exciting brands. Build strong relationships with senior client stakeholders that support ongoing projects and open the door to growth opportunities. Identify the complex problems facing our clients and build plans that creatively address their challenges. Put your team's best ideas into action through planning and management; uncover gaps and omissions that may exist in a plan or deliverables. Shape the firm's future by identifying opportunities to grow Telco accounts. Play a central role in your team's growth through coaching and constructive review of ongoing engagements. IDEALLY, WE'D LIKE: Demonstrable senior-level management consulting, advisory, professional services and/or Big 4 consulting experience. Previous experience in the Telco industry is required. Bachelor's degree from an accredited college/university. A master's degree or professional certifications are bonuses. External accreditation or recognition from recognized professional bodies. Excellent interpersonal communication skills. An ability to authentically establish credibility, build consensus, and activate collaboration with clients and teammates. Creative ingenuity and a proven ability to find or design simple solutions to complex challenges. A demonstrated track record of leading large, complex consulting engagements, with roles that involve building and fostering relationships with senior-level client executives. Experience running engagements, managing teams, and driving desired business outcomes throughout delivery, as well as the ability to pinpoint gaps and omissions. Demonstrated success creating, growing, and selling solutions for existing and new client accounts. Proven subject matter or content expertise in Process Design is preferred.Total Rewards associated with this position include a comprehensive benefits package designed to support your well-being and financial security. Unique perks include flexible time off, a private medical plan, a health cash plan, a workplace savings scheme (including ISAs and GIAs), and enhanced parental leave. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality. MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last. We're seeking a Manager in London aligned to the Telco sector to help us take vision to value and create lasting impact. SUMMARY
We are pleased to invite applications for the following opportunity: Borough Service Manager - Ealing Hours: 37.5 hours per week (Saturday and Sunday mandatory) Salary: £33,845 p.a. A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton. We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems. Closing date: Wednesday, 13th May 2026 JOB DESCRIPTION: BOROUGH SERVICE MANAGER TITLE: Borough Service Manager - Ealing SALARY: £33,845 p.a. HOURS: 37.5 hours per week (Saturday and Sunday mandatory) BASED AT: Southall and Acton Ealing Borough REPORTS TO: Operations Manager JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1.Running a Service The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG). 2. Staff Management The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG. They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers. The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG. The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency. 3. Finance The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG. The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following: • All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG. • For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG. • For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice. 4. Training While the in-house training programme will still be delivered centrally, or on-line the Borough Service Manager is accountable for ensuring that they, and/or their Service Support Workers deliver the following workshops to their volunteer teams three times per calendar year: • Boundaries and Confidentiality • Safeguarding • Communication Skills • Dealing with Difficult Behaviour • Diversity & Discrimination 5. BoB Policies and Procedures As per their contract of employment, Borough Service Managers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure Service Support Workers and Volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines. In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. The Borough Service Manager is accountable for ensuring the guidelines below are adhered to without exception. 6. Incident Reporting The Borough Service Manager will be responsible for ensuring Incident Reporting is done within both the guidelines and timelines set out in the SOPOG. •All incidents, including those that may be considered minor, persistent, and abusive language being and example, will be reported in writing within 24 hours of their occurrence. •Incidents that take place on-line or through other digital activity will also be reported in writing within 24 hours. •Incidents will be recorded on the Build on Belief incident report form and sent to the Chief Executive. They will be password protected. •It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Head of Services. •Where applicable, incidents will be uploaded onto Datix within 24 hours of their occurrence. •Any incident that results in an individual being excluded from a service, however short a period, will be considered an incident and must be reported in writing within 24 hours of its occurrence. It should be noted; there are no exceptions to the above. 7. Relationship Management The Borough Service Manager will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive. 8. General •To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project. •To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines. •To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary. •To ensure the Service Support Workers, Team Leaders, Facilitators and Volunteer work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies. •To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies. •To work with the Operations Manager regarding the development of the weekend service and the management of volunteers. •To record statistical data relating to service users attending the Social Club and submit monthly reports to the Operations Manager. To provide end of year statistical reports and analysis of said data, working with the Operations Manager. •To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services. •To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity. •To attend Build on Belief Management Committee Meeting in the role Borough Service Manager, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership. •To prepare for and attend monthly supervision session with the Operations Manager. •To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA Required Experience Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs. Knowledge and Skills Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital. Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good computer skills in the use of Word, Excel and Power-point. Personal qualities: The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times. Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands. Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues click apply for full job details
May 13, 2026
Full time
We are pleased to invite applications for the following opportunity: Borough Service Manager - Ealing Hours: 37.5 hours per week (Saturday and Sunday mandatory) Salary: £33,845 p.a. A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Borough Service Manager to run the 7 days a week service in Southall and the weekend service in Acton. We are particularly interested in recruiting someone who has direct working or lived experience of substance use problems. Closing date: Wednesday, 13th May 2026 JOB DESCRIPTION: BOROUGH SERVICE MANAGER TITLE: Borough Service Manager - Ealing SALARY: £33,845 p.a. HOURS: 37.5 hours per week (Saturday and Sunday mandatory) BASED AT: Southall and Acton Ealing Borough REPORTS TO: Operations Manager JOB PURPOSE: To manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: 1.Running a Service The Borough Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to offer a place where clients users and volunteers can get on-going peer support from others with similar experiences through a range of activities, in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines (hereafter referred to as SOPOG). 2. Staff Management The Borough Service Manager will be responsible for a small team and will be in charge of ensuring that their Service Support Workers, Team Leaders, Facilitators and Volunteers work within the Policies and Procedures applicable to them and the SOPOG. They will be responsible for the supervision of their Service Support Workers and the Team Leaders. The remaining volunteers will be supervised by Build on Belief Service Support Workers. The Borough Service Manager will be accountable for ensuring their Service Support Workers complete accurate timesheets, comply with the Annual Leave policy, report absence, and keep accurate financial records and petty cash and supervise volunteers in accordance with the SOPOG. The Borough Service Manager will support the Service Support Workers in ensuring that all required reporting and paperwork is submitted on time and to acceptable levels of competency. 3. Finance The Borough Service Manager is responsible for all financial accounting and reporting related to the day to day running of their service in accordance with the SOPOG. The Borough Service Manager will be accountable for all petty cash activities in the service centre ensuring the following: • All financial matter relating to petty cash and vouchers are undertaken in line with the guidelines set down in the SOPOG. • For the reporting of all financial matters to the Chief Operating Officer within the timelines set down in the SOPOG. • For accurate and immediate reporting of any financial irregularities to the Chief Operating Officer within 24 hours of them coming to notice. 4. Training While the in-house training programme will still be delivered centrally, or on-line the Borough Service Manager is accountable for ensuring that they, and/or their Service Support Workers deliver the following workshops to their volunteer teams three times per calendar year: • Boundaries and Confidentiality • Safeguarding • Communication Skills • Dealing with Difficult Behaviour • Diversity & Discrimination 5. BoB Policies and Procedures As per their contract of employment, Borough Service Managers are responsible for abiding by all Build on Belief Policies and Procedures and to make sure Service Support Workers and Volunteers also comply with the policies that are applicable to them. This includes the Standards of Practice and Operating Guidelines. In addition to compliance with the Serious Incident Policy, all Team Leaders and Service Support Workers are responsible for reporting all incidents occurring in their service as detailed below. The Borough Service Manager is accountable for ensuring the guidelines below are adhered to without exception. 6. Incident Reporting The Borough Service Manager will be responsible for ensuring Incident Reporting is done within both the guidelines and timelines set out in the SOPOG. •All incidents, including those that may be considered minor, persistent, and abusive language being and example, will be reported in writing within 24 hours of their occurrence. •Incidents that take place on-line or through other digital activity will also be reported in writing within 24 hours. •Incidents will be recorded on the Build on Belief incident report form and sent to the Chief Executive. They will be password protected. •It is expected that the Chief Executive will be notified by telephone of serious incidents on the day of their occurrence. When the Chief Executive is unavailable, through sickness or annual leave, it is expected that the incident will be reported by telephone to the Head of Services. •Where applicable, incidents will be uploaded onto Datix within 24 hours of their occurrence. •Any incident that results in an individual being excluded from a service, however short a period, will be considered an incident and must be reported in writing within 24 hours of its occurrence. It should be noted; there are no exceptions to the above. 7. Relationship Management The Borough Service Manager will be accountable to work in partnership with the service providers ensuring an effective and constructive relationship with them as well as engagement with the local community, in compliance with the SOPOG rules and the Code of Conduct making sure all issues and incidents are reported to the Chief Executive. 8. General •To promote and represent the BoB Social Club to service users and service professionals in the Borough, ensuring access to any service user who might benefit from the project. •To ensure the services provided by the Social Club are run in a safe, supportive, and non-discriminatory fashion in line with Build on Belief Core Values and abiding by the Policies and Procedures of Build on Belief and the Build on Belief Standards of Practice and Operational Guidelines. •To ensure the Social Club meets the needs of the service user community in the Borough, and to carry out development work to the service when necessary. •To ensure the Service Support Workers, Team Leaders, Facilitators and Volunteer work within the Policies and Procedures applicable to them and the SOPOG, and receive supervision as detailed in those policies. •To ensure that incidents are dealt with effectively and within the guidelines set down in the Policies and Procedures and SOPOG, and that all such incidents are reported in writing as detailed in those policies. •To work with the Operations Manager regarding the development of the weekend service and the management of volunteers. •To record statistical data relating to service users attending the Social Club and submit monthly reports to the Operations Manager. To provide end of year statistical reports and analysis of said data, working with the Operations Manager. •To promote Social Club services and events to service users and service professionals within the Borough in conjunction with the other Managers of BoB services. •To work with other members of staff to ensure the service is run in line with the Standards of Practice and Operational Guidelines for the charity. •To attend Build on Belief Management Committee Meeting in the role Borough Service Manager, and other such meetings as may be deemed necessary, and to work within those meetings for the best interests of the Social Club and the local partnership. •To prepare for and attend monthly supervision session with the Operations Manager. •To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation. NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees. This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK. PERSON SPECIFICATION CRITERIA Required Experience Experience of working with service users and/or volunteers in the substance misuse treatment and recovery field or those with complex needs. Knowledge and Skills Proven people management skills (i.e.: motivate, engage, supervise a team to improve the service delivery.) Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, eligibility criteria and practical ways to develop recovery capital. Demonstratable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors. Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing. Good computer skills in the use of Word, Excel and Power-point. Personal qualities: The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times. Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands. Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues click apply for full job details
Lead our client's marketing to shape a fast-growth brand, drive global enrolment, and deliver measurable impact through data-driven, collaborative leadership. Head of Marketing Reports to: Executive Director of Enrolment Management Salary: £70,000 - £80,000 per annum, depending on experience Hours: Full Time Contract: Permanent Location: Central London (hybrid working) About the Employer Our client is an independent, UK-accredited provider of higher education focused on delivering world-class opportunities to students who are seeking a practical, future-ready education, drawing on curriculum from one of the world's top universities in Arizona, USA. About The Role This is a rare opportunity to shape and scale the marketing strategy of a high-growth international higher education brand in London. The Head of Marketing is a hands-on, strategic leadership role responsible for developing and executing this organisation's brand and demand generation strategy, driving growth in global student enrolment, market share, and brand awareness. This role combines strategic leadership with data-driven execution and ensures that all marketing activity delivers measurable commercial impact across multiple international and domestic market segments, with direct accountability for marketing contribution to enrolment and revenue targets. Key Responsibilities Brand, Positioning & Compliance Marketing & Communications Content Strategy, Governance & Performance Data, Insight & Optimisation Marketing Operations & Integration Leadership & Team Management Key Relationships Work closely with senior leadership and key strategic partners, including our client's organisation, Cintana, and Kaplan, to align marketing with institutional priorities and market dynamics, and ensure brand compliance and oversight of messaging and creative execution across markets Partner with the Head of International Recruitment, Head of Domestic Enrolment & WP, and Head of Admissions and Immigration Compliance to deliver a seamless end-to-end student journey Manage relationships with marketing agencies and freelancers to supply paid media, creative, website, print, and other marketing support, including running selection and appointment processes from time to time The successful candidate will have a demonstrable track record in senior marketing leadership roles with proven delivery of measurable commercial results, deep experience across brand, digital, events, and performance marketing in complex, multi-channel environments, strong commercial acumen, with experience managing budgets and delivering and measuring ROI and Experience leading and developing high-performing teams in higher education marketing and complex matrix organisational contexts. They will have proven expertise in developing and executing marketing strategies across multiple international markets and in building or scaling a brand in a growth or start-up environment. They will have extensive experience managing agencies and external partners, a deep understanding and experience of delivering marketing campaigns in compliance with the UK higher education regulatory framework with a strong understanding of CRM systems, marketing automation, and data-driven marketing and a Bachelor's or Master's degree in marketing or a related discipline is desirable. Success in this role will look like the achievement of agreed lead generation and enrolment targets, a measurable improvement in campaign performance and marketing ROI and a growth in brand awareness and market share in priority regions. There will be a demonstrable marketing contribution to increased lead-to-enrolment conversion rates, the establishment of a high-performing, data-driven marketing function, supporting institutional strategy and planning and enhanced positioning of the organisation as a distinctive international Higher Education provider. Closing date for applications: Friday 29th May 2026 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This role is exempt from the Rehabilitation of Offenders Act 1974. In addition, you are required to submit to a Disclosure and Barring Service (DBS) check. No agencies please.
May 13, 2026
Full time
Lead our client's marketing to shape a fast-growth brand, drive global enrolment, and deliver measurable impact through data-driven, collaborative leadership. Head of Marketing Reports to: Executive Director of Enrolment Management Salary: £70,000 - £80,000 per annum, depending on experience Hours: Full Time Contract: Permanent Location: Central London (hybrid working) About the Employer Our client is an independent, UK-accredited provider of higher education focused on delivering world-class opportunities to students who are seeking a practical, future-ready education, drawing on curriculum from one of the world's top universities in Arizona, USA. About The Role This is a rare opportunity to shape and scale the marketing strategy of a high-growth international higher education brand in London. The Head of Marketing is a hands-on, strategic leadership role responsible for developing and executing this organisation's brand and demand generation strategy, driving growth in global student enrolment, market share, and brand awareness. This role combines strategic leadership with data-driven execution and ensures that all marketing activity delivers measurable commercial impact across multiple international and domestic market segments, with direct accountability for marketing contribution to enrolment and revenue targets. Key Responsibilities Brand, Positioning & Compliance Marketing & Communications Content Strategy, Governance & Performance Data, Insight & Optimisation Marketing Operations & Integration Leadership & Team Management Key Relationships Work closely with senior leadership and key strategic partners, including our client's organisation, Cintana, and Kaplan, to align marketing with institutional priorities and market dynamics, and ensure brand compliance and oversight of messaging and creative execution across markets Partner with the Head of International Recruitment, Head of Domestic Enrolment & WP, and Head of Admissions and Immigration Compliance to deliver a seamless end-to-end student journey Manage relationships with marketing agencies and freelancers to supply paid media, creative, website, print, and other marketing support, including running selection and appointment processes from time to time The successful candidate will have a demonstrable track record in senior marketing leadership roles with proven delivery of measurable commercial results, deep experience across brand, digital, events, and performance marketing in complex, multi-channel environments, strong commercial acumen, with experience managing budgets and delivering and measuring ROI and Experience leading and developing high-performing teams in higher education marketing and complex matrix organisational contexts. They will have proven expertise in developing and executing marketing strategies across multiple international markets and in building or scaling a brand in a growth or start-up environment. They will have extensive experience managing agencies and external partners, a deep understanding and experience of delivering marketing campaigns in compliance with the UK higher education regulatory framework with a strong understanding of CRM systems, marketing automation, and data-driven marketing and a Bachelor's or Master's degree in marketing or a related discipline is desirable. Success in this role will look like the achievement of agreed lead generation and enrolment targets, a measurable improvement in campaign performance and marketing ROI and a growth in brand awareness and market share in priority regions. There will be a demonstrable marketing contribution to increased lead-to-enrolment conversion rates, the establishment of a high-performing, data-driven marketing function, supporting institutional strategy and planning and enhanced positioning of the organisation as a distinctive international Higher Education provider. Closing date for applications: Friday 29th May 2026 Interested? To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. This role is exempt from the Rehabilitation of Offenders Act 1974. In addition, you are required to submit to a Disclosure and Barring Service (DBS) check. No agencies please.
Are you an organised, proactive events professional who thrives in a fast-paced environment? We're looking for an Events Coordinator to join an ambitious marketing team in Canterbury, playing a key role in delivering engaging, high-quality events that strengthen client relationships and drive business growth. Events Coordinator (Marketing Team)Canterbury, Kent, CT1 Full Time, Permanent Competitive salary and benefits Please note: You must be authorised to work in the UK Our client is an accountancy firm based in Canterbury, Kent. They are looking for a talented Events Coordinator to join their marketing team. This is a varied and hands-on role, coordinating everything from in-person seminars and networking events to virtual sessions and lead-generating campaigns. What you'll do: Event planning and delivery Plan, coordinate, and deliver a programme of client events, seminars, webinars, and networking activities Manage event logistics end-to-end, including venues, suppliers, invitations, registrations, and on-the-day delivery Support the delivery of lead-generation events aligned with business development goals Stakeholder management Work closely with partners, directors, and internal teams to shape event objectives and content Liaise confidently with external suppliers, venues, and agencies Ensure all stakeholders are aligned and informed throughout the planning process Marketing and promotion Collaborate with the marketing team to promote events across email, social media, and the website Support the creation of event materials, communications, and follow-up content Help ensure brand consistency across all event touchpoints CRM and data management Manage event data within CRM systems, ensuring accuracy and timely follow-up Track registrations, attendance, and engagement Support post-event reporting and analysis to measure success and ROI Continuous improvement Gather feedback and identify opportunities to improve event effectiveness Stay up to date with event trends, formats, and technology to enhance delivery Who you are: Proven experience coordinating events, ideally within a B2B or professional services environment Highly organised with the ability to manage multiple projects and deadlines simultaneously Proactive, flexible, and comfortable working in a fast-paced environment Strong stakeholder management skills, with confidence working across all levels of the business Experience using CRM systems to manage event data and reporting Excellent communication and attention to detail A collaborative team player with a hands-on, can-do approach How you'll develop your career: Take ownership of a diverse and high-impact events programme Work alongside a supportive and ambitious marketing team Play a visible role in strengthening client relationships and business growth Benefits include: Competitive salary and regular pay reviews Christmas bonus Staff recruitment bonus scheme Client introduction commission scheme Employee Assistance Programme Eye test vouchers Annual flu jab Cycle to Work scheme About the Employer: Established in 1938, this Kent-based accountancy and advisory firm delivers the expertise to compete with leading UK firms. Based in Canterbury, they advise clients across London, the UK and internationally. They combine the accessibility and trust of a local firm with the technical depth and commercial capability of a London advisory practice, supporting ambitious businesses, investors and management teams through growth and change. Ready to bring events to life and make an impact? Apply now and help deliver engaging experiences that connect, inspire, and drive results. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Event Coordinator, Events Executive, Event Marketing Executive, Conference Coordinator, Client Events Coordinator, Corporate Events Executive, Marketing Events Assistant, Business Development Events Coordinator, Professional Services Events Coordinator.
May 13, 2026
Full time
Are you an organised, proactive events professional who thrives in a fast-paced environment? We're looking for an Events Coordinator to join an ambitious marketing team in Canterbury, playing a key role in delivering engaging, high-quality events that strengthen client relationships and drive business growth. Events Coordinator (Marketing Team)Canterbury, Kent, CT1 Full Time, Permanent Competitive salary and benefits Please note: You must be authorised to work in the UK Our client is an accountancy firm based in Canterbury, Kent. They are looking for a talented Events Coordinator to join their marketing team. This is a varied and hands-on role, coordinating everything from in-person seminars and networking events to virtual sessions and lead-generating campaigns. What you'll do: Event planning and delivery Plan, coordinate, and deliver a programme of client events, seminars, webinars, and networking activities Manage event logistics end-to-end, including venues, suppliers, invitations, registrations, and on-the-day delivery Support the delivery of lead-generation events aligned with business development goals Stakeholder management Work closely with partners, directors, and internal teams to shape event objectives and content Liaise confidently with external suppliers, venues, and agencies Ensure all stakeholders are aligned and informed throughout the planning process Marketing and promotion Collaborate with the marketing team to promote events across email, social media, and the website Support the creation of event materials, communications, and follow-up content Help ensure brand consistency across all event touchpoints CRM and data management Manage event data within CRM systems, ensuring accuracy and timely follow-up Track registrations, attendance, and engagement Support post-event reporting and analysis to measure success and ROI Continuous improvement Gather feedback and identify opportunities to improve event effectiveness Stay up to date with event trends, formats, and technology to enhance delivery Who you are: Proven experience coordinating events, ideally within a B2B or professional services environment Highly organised with the ability to manage multiple projects and deadlines simultaneously Proactive, flexible, and comfortable working in a fast-paced environment Strong stakeholder management skills, with confidence working across all levels of the business Experience using CRM systems to manage event data and reporting Excellent communication and attention to detail A collaborative team player with a hands-on, can-do approach How you'll develop your career: Take ownership of a diverse and high-impact events programme Work alongside a supportive and ambitious marketing team Play a visible role in strengthening client relationships and business growth Benefits include: Competitive salary and regular pay reviews Christmas bonus Staff recruitment bonus scheme Client introduction commission scheme Employee Assistance Programme Eye test vouchers Annual flu jab Cycle to Work scheme About the Employer: Established in 1938, this Kent-based accountancy and advisory firm delivers the expertise to compete with leading UK firms. Based in Canterbury, they advise clients across London, the UK and internationally. They combine the accessibility and trust of a local firm with the technical depth and commercial capability of a London advisory practice, supporting ambitious businesses, investors and management teams through growth and change. Ready to bring events to life and make an impact? Apply now and help deliver engaging experiences that connect, inspire, and drive results. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Event Coordinator, Events Executive, Event Marketing Executive, Conference Coordinator, Client Events Coordinator, Corporate Events Executive, Marketing Events Assistant, Business Development Events Coordinator, Professional Services Events Coordinator.
AV Director - 2 Month + Contract Location: London, hybrid, 3 days in office Start: ASAP Introduction My client is a well regarded independent media agency looking for an AV Director to support across a portfolio of major client accounts on a 2 month contract to bridge a gap in the team. This is a fast paced opportunity for someone who can bring strong AV planning, buying and strategic expertise across channels including TV, VOD, online video, radio and cinema. The agency is known for a challenger mindset, transparent ways of working and a strong focus on delivering smart, effective media solutions. The Role This role sits within the wider activation team and will focus on leading AV strategy across key client accounts, while ensuring campaigns are delivered to a high standard from planning through to optimisation and reporting. You will be expected to act as a senior point of contact, provide clear recommendations to clients and internal teams, and help shape forward thinking, outcomes based AV campaigns. Responsibilities include: Managing AV strategy across a range of key accounts Delivering strong AV recommendations, reports and campaign analysis Planning and buying across TV, VOD, online video, radio and cinema Leading on medium to long term AV strategy Presenting confidently to senior clients and acting as a trusted specialist Overseeing audits and PRIP delivery Negotiating with media owners and trading regularly Managing day to day optimisation of performance led AV campaigns Supporting junior team members and helping maintain high standards across the team You - Skills & Experience: Strong experience planning AV campaigns across TV, VOD, online video, radio and cinema Ability to build detailed TV plans across audiences, second lengths and flighting periods Deep understanding of the AV landscape and emerging industry trends Confident presenting to clients and discussing the full modern AV mix Strategic mindset with the ability to develop creative responses to briefs Experience auditing AV campaigns and managing audit trackers Strong numeracy, attention to detail and time management Experience with TV attribution, reporting, buying and delivering against audited guarantees Excellent written and verbal communication skills Comfortable building decks in PowerPoint and presenting work clearly Able to build strong relationships with clients, media owners and internal stakeholders
May 13, 2026
Full time
AV Director - 2 Month + Contract Location: London, hybrid, 3 days in office Start: ASAP Introduction My client is a well regarded independent media agency looking for an AV Director to support across a portfolio of major client accounts on a 2 month contract to bridge a gap in the team. This is a fast paced opportunity for someone who can bring strong AV planning, buying and strategic expertise across channels including TV, VOD, online video, radio and cinema. The agency is known for a challenger mindset, transparent ways of working and a strong focus on delivering smart, effective media solutions. The Role This role sits within the wider activation team and will focus on leading AV strategy across key client accounts, while ensuring campaigns are delivered to a high standard from planning through to optimisation and reporting. You will be expected to act as a senior point of contact, provide clear recommendations to clients and internal teams, and help shape forward thinking, outcomes based AV campaigns. Responsibilities include: Managing AV strategy across a range of key accounts Delivering strong AV recommendations, reports and campaign analysis Planning and buying across TV, VOD, online video, radio and cinema Leading on medium to long term AV strategy Presenting confidently to senior clients and acting as a trusted specialist Overseeing audits and PRIP delivery Negotiating with media owners and trading regularly Managing day to day optimisation of performance led AV campaigns Supporting junior team members and helping maintain high standards across the team You - Skills & Experience: Strong experience planning AV campaigns across TV, VOD, online video, radio and cinema Ability to build detailed TV plans across audiences, second lengths and flighting periods Deep understanding of the AV landscape and emerging industry trends Confident presenting to clients and discussing the full modern AV mix Strategic mindset with the ability to develop creative responses to briefs Experience auditing AV campaigns and managing audit trackers Strong numeracy, attention to detail and time management Experience with TV attribution, reporting, buying and delivering against audited guarantees Excellent written and verbal communication skills Comfortable building decks in PowerPoint and presenting work clearly Able to build strong relationships with clients, media owners and internal stakeholders
Junior PR Account Executive Brighton, UK Hybrid (minimum 3 days in office) Are you a creative graduate with a passion for design, storytelling, and the media? We're looking for a Junior Account Executive to join our specialist PR agency, working with some of the world's most exciting and ambitious creative businesses. This is a fantastic opportunity for someone at the start of their PR career whether you've completed relevant internships, placements, or your first agency role and are ready to build hands-on experience in a supportive, ideas-led environment. The Role As a Junior Account Executive, you'll support a small, close-knit team and gain exposure to international clients from day one. You'll learn how great PR campaigns are built, while developing your media skills, writing confidence, and client experience. You'll help with: Supporting media outreach and assisting with securing coverage across creative, business, and national press Researching journalists, publications, podcasts, and events Drafting and refining media pitches and press materials Assisting with client reporting and campaign tracking Helping develop story ideas and monitoring trends and news opportunities Supporting LinkedIn content activity for clients Providing general admin support to keep campaigns running smoothly You'll receive full training, mentoring, and ongoing guidance, with clear opportunities to grow and take on more responsibility as your confidence develops. About You We're looking for someone who: Is a graduate with relevant internships, placements, or junior-level experience in PR, communications, media, or a related field Has a genuine interest in design, creativity, and the stories behind great work Is organised, eager to learn, and happy juggling different tasks Can write clearly and confidently, with strong attention to detail Is proactive, curious, and excited to build a career in PR What We Offer Hybrid working with 3+ days in our Brighton office Structured training and tailored development from experienced PR professionals Private health insurance, company pension, and 25 days' holiday plus your birthday off Regular team socials and a friendly, supportive agency culture Apply now if you want to kick-start your PR career, work with leading design agencies, and help tell stories that matter.
May 13, 2026
Full time
Junior PR Account Executive Brighton, UK Hybrid (minimum 3 days in office) Are you a creative graduate with a passion for design, storytelling, and the media? We're looking for a Junior Account Executive to join our specialist PR agency, working with some of the world's most exciting and ambitious creative businesses. This is a fantastic opportunity for someone at the start of their PR career whether you've completed relevant internships, placements, or your first agency role and are ready to build hands-on experience in a supportive, ideas-led environment. The Role As a Junior Account Executive, you'll support a small, close-knit team and gain exposure to international clients from day one. You'll learn how great PR campaigns are built, while developing your media skills, writing confidence, and client experience. You'll help with: Supporting media outreach and assisting with securing coverage across creative, business, and national press Researching journalists, publications, podcasts, and events Drafting and refining media pitches and press materials Assisting with client reporting and campaign tracking Helping develop story ideas and monitoring trends and news opportunities Supporting LinkedIn content activity for clients Providing general admin support to keep campaigns running smoothly You'll receive full training, mentoring, and ongoing guidance, with clear opportunities to grow and take on more responsibility as your confidence develops. About You We're looking for someone who: Is a graduate with relevant internships, placements, or junior-level experience in PR, communications, media, or a related field Has a genuine interest in design, creativity, and the stories behind great work Is organised, eager to learn, and happy juggling different tasks Can write clearly and confidently, with strong attention to detail Is proactive, curious, and excited to build a career in PR What We Offer Hybrid working with 3+ days in our Brighton office Structured training and tailored development from experienced PR professionals Private health insurance, company pension, and 25 days' holiday plus your birthday off Regular team socials and a friendly, supportive agency culture Apply now if you want to kick-start your PR career, work with leading design agencies, and help tell stories that matter.
Admin Officer - Executive PA Our Client an international company with offices in the City of London are looking to recruit an Admin Officer Provide professional and good secretarial support and personal assistance to Chief Representative of the Company. Provide administrative support to Expatriate Human Resources & General Affairs Department on Entertainment and Security Management tasks. Key Responsibilities The Administrative Assistant is required to assist/support the following: Arranging meetings and managing the diary for senior management (SM). Organising business and personal trips for SM both within and outside the UK. Meeting and greeting high profile customers and guests of SM. Managing budgets and accounts (incl. bookkeeping) and processing and recording all the expenses for SM. Organising lunches, dinners, parties and receptions. Responsible for booking golf club memberships, record log, bookings, fees and expenses. Dealing with customer and client hospitality - such as booking them into hotels, arranging transportation for them, buying gifts, booking golf courses, etc. when required. Dealing with all relevant activities (incl. Ringi preparation for the membership) needed for Nippon Club, Japanese school, JCCI, Sanyuu-Kai, Japan Society and all other Japanese societies and Japanese social activities related matters involving the Company in the UK. Advising on, assisting in choosing and booking restaurants and other venues for functions. Acting as an intermediary between members of staff, customers and SM> Supporting EUAJA (HR department) on Entertainment (ROH, Arsenal, RAC etc.) and security management tasks etc. Dealing with Car lease and Chauffeur company. Providing support to Personal Assistant (PA) to Managing Director (MD) as and when required. PERSON SPECIFICATION Skills / Knowledge A bright professional, with a flexible approach Well-organized with the ability to use their initiative> High levels of literacy and numeracy Good communication skills in English. A good working knowledge of WORD, EXCEL, and POWERPOINT is essential along with the ability to communicate effectively using e-mail Open minded, respectful and team worker The Client is based in St Pauls London. This is a 3 days in the office position. The salary for this role is circa £40K plus overtime. Do send your CV to us in Word format along with your salary and notice period.
May 13, 2026
Full time
Admin Officer - Executive PA Our Client an international company with offices in the City of London are looking to recruit an Admin Officer Provide professional and good secretarial support and personal assistance to Chief Representative of the Company. Provide administrative support to Expatriate Human Resources & General Affairs Department on Entertainment and Security Management tasks. Key Responsibilities The Administrative Assistant is required to assist/support the following: Arranging meetings and managing the diary for senior management (SM). Organising business and personal trips for SM both within and outside the UK. Meeting and greeting high profile customers and guests of SM. Managing budgets and accounts (incl. bookkeeping) and processing and recording all the expenses for SM. Organising lunches, dinners, parties and receptions. Responsible for booking golf club memberships, record log, bookings, fees and expenses. Dealing with customer and client hospitality - such as booking them into hotels, arranging transportation for them, buying gifts, booking golf courses, etc. when required. Dealing with all relevant activities (incl. Ringi preparation for the membership) needed for Nippon Club, Japanese school, JCCI, Sanyuu-Kai, Japan Society and all other Japanese societies and Japanese social activities related matters involving the Company in the UK. Advising on, assisting in choosing and booking restaurants and other venues for functions. Acting as an intermediary between members of staff, customers and SM> Supporting EUAJA (HR department) on Entertainment (ROH, Arsenal, RAC etc.) and security management tasks etc. Dealing with Car lease and Chauffeur company. Providing support to Personal Assistant (PA) to Managing Director (MD) as and when required. PERSON SPECIFICATION Skills / Knowledge A bright professional, with a flexible approach Well-organized with the ability to use their initiative> High levels of literacy and numeracy Good communication skills in English. A good working knowledge of WORD, EXCEL, and POWERPOINT is essential along with the ability to communicate effectively using e-mail Open minded, respectful and team worker The Client is based in St Pauls London. This is a 3 days in the office position. The salary for this role is circa £40K plus overtime. Do send your CV to us in Word format along with your salary and notice period.
Chief Executive Officer Fintech Embedded Finance Payments Innovation London & Travel Competitive Benefits + Base Salary Circa £180k + Equity + Bonus Our client is an ambitious early-stage fintech business focused on transforming how people access retirement income through embedded finance, digital payments and digital wallet technology. Operating at the intersection of pensions, payments and fintech innovation, the business has developed a highly differentiated proposition with significant market potential. This is a rare opportunity to join at a pivotal stage of growth, leading strategy, driving commercial traction, securing strategic partnerships and helping position the business as a credible and scalable platform within an evolving financial services market. The successful candidate will bring strong commercial and strategic leadership experience gained within fintech, payments, embedded finance, WealthTech or regulated financial services, alongside the ability to operate effectively within a high-growth and entrepreneurial environment. Our client is particularly interested in speaking with individuals who can demonstrate: Experience leading growth, scaling or commercial transformation within a fintech or regulated technology business Strong strategic partnership and commercial development capability Exposure to fundraising, investors and board-level stakeholder management Experience operating within regulated financial services environments The ability to balance strategic thinking with hands-on delivery and execution This opportunity would suit a commercially driven and strategically credible leader excited by the challenge of building and scaling a differentiated fintech proposition within a large and evolving market. Alongside a highly competitive package, the role offers a meaningful equity opportunity and the chance to play a key role in shaping the future direction and long-term success of the business. Immediate availability or short notice period would be highly advantageous. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
May 12, 2026
Full time
Chief Executive Officer Fintech Embedded Finance Payments Innovation London & Travel Competitive Benefits + Base Salary Circa £180k + Equity + Bonus Our client is an ambitious early-stage fintech business focused on transforming how people access retirement income through embedded finance, digital payments and digital wallet technology. Operating at the intersection of pensions, payments and fintech innovation, the business has developed a highly differentiated proposition with significant market potential. This is a rare opportunity to join at a pivotal stage of growth, leading strategy, driving commercial traction, securing strategic partnerships and helping position the business as a credible and scalable platform within an evolving financial services market. The successful candidate will bring strong commercial and strategic leadership experience gained within fintech, payments, embedded finance, WealthTech or regulated financial services, alongside the ability to operate effectively within a high-growth and entrepreneurial environment. Our client is particularly interested in speaking with individuals who can demonstrate: Experience leading growth, scaling or commercial transformation within a fintech or regulated technology business Strong strategic partnership and commercial development capability Exposure to fundraising, investors and board-level stakeholder management Experience operating within regulated financial services environments The ability to balance strategic thinking with hands-on delivery and execution This opportunity would suit a commercially driven and strategically credible leader excited by the challenge of building and scaling a differentiated fintech proposition within a large and evolving market. Alongside a highly competitive package, the role offers a meaningful equity opportunity and the chance to play a key role in shaping the future direction and long-term success of the business. Immediate availability or short notice period would be highly advantageous. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 12, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
May 12, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role In an uncertain and fast-moving world, GlobalData's mission is to help our clients to be more successful and innovative. The world's largest industries use our unique data, expert analysis, and innovative solutions. We thrive on uncertainty which is why recent global events have increased demand for our services, creating exciting new career opportunities within our Customer Success team.? Are you motivated to help our clients understand what s going to happen in the future within their business Are you interested in working in a fast-paced, innovative environment Are you passionate about team development and motivating to exceptional performance? If so, we want to make you part of GlobalData s success story. As a member of our EMEA Customer Success team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the region s top businesses every day.? What you ll be doing Using your experience inside of the industry, you would be proactively building relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.? Engage,?delight?and retain clients by supporting business and individual user challenges. Work cross-functionally with our research teams to answer our client s most pressing questions in a timely way.? Lead internal knowledge-sharing initiatives, such as training sessions, documentation, or mentorship programs. Develop an in-depth knowledge of our products and an understanding of what s happening in the industry so that you can drive continuous client engagement. Proactively identify trends in customer needs and partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.? Ensure data integrity by updating records in our CRM system.? Be the voice of the customer within our business and provide feedback to all other teams to drive continuous customer success.? Begin contributing to thought leadership, such as blog posts, webinars, or industry panels. What we re looking for ? Bachelor's degree AND/OR 1-3 years work experience in a client support/service role.? Goal orientated with a positive attitude towards KPIs and targets.? Intellectual curiosity for business, people and culture, and a passion for problem-solving.? Looks to learn from others and works well independently and within a team.? Excellent oral and written communication skills.? Demonstrated ability to meet deadlines and have excellent attention to detail. Well defined prioritisation and organisational skills.? Salesforce and Microsoft Office experience preferred. Previous experience in the consumer industry preferred but not required In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Reporting to: Finance Director Start Date: Immediate Working Hours: Mon Fri, 9am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based SCOPE The Financial Controller is a senior-level responsible for overseeing financial operations, ensuring the accuracy and integrity of financial reporting, compliance with financial regulations, and the overall financial health of the company. The Financial Controller acts as a bridge between the finance department and executive management, providing insights and guidance on financial matters to support strategic decision-making. KEY RESPONSIBILITIES Financial Reporting To ensure the timely and accurate preparation of financial statements. This includes managing the month-end and year-end closing processes, consolidating financial data, balance sheet reconciliation and ensuring compliance with accounting standards and regulations. The Financial Controller will also prepare reports for internal stakeholders and external entities, such as auditors and regulatory bodies. Budgeting and Forecasting The Financial Controller plays a pivotal role in the budgeting and forecasting processes, working closely with department heads and the commercial team to develop budgets that align with the organisation s strategic goals. The Financial Controller will also monitor performance, analyses variances, and provides forecasts to anticipate future financial trends and challenges. Internal Controls and Compliance Ensuring robust internal controls, design and implement control systems to safeguard the organisation s assets, prevent fraud, and ensure compliance with financial regulations such as GAAP or IFRS, undertake regular review of the process with the FD and provide guidance to the board on proposed changes. Cash Flow Management Monitor cash flow, manage working capital requirements, and ensure that the company has sufficient liquidity to meet its obligations. Develop, alongside the commercial team, strategies to optimise cash flow and reduce financial risks. ESSENTIAL SKILLS Analytical Skills Interpret complex financial data and provide actionable insights, identify trends, assess financial performance, and make recommendations to improve efficiency and profitability. Prepare accurate and timely financial reports including balance sheets, income statements, and cash flow statements. Analyse financial data to identify trends, variances, and areas for improvement, providing insights that support strategic decision making. Leadership and Communication Act as the deputy to the FD, providing direct advice and guidance to the Directors/Managers and to the Board as required by the FD or other leadership, and as required external parties such as funders, investors, regulatory bodies and external auditors. Communicate financial performance, risks, and opportunities clearly and effectively, ensuring that stakeholders are informed and engaged. To mentor and develop team members, fostering a culture of continuous improvement and professional growth, ensuring that the team is equipped with the necessary skills and knowledge to perform effectively. Technical Proficiency A deep understanding of accounting principles, financial software, and regulatory requirements, be proficient in using financial management systems and tools to streamline processes and enhance reporting accuracy. Strategic Thinking Aligning financial management with the organisation s long-term objectives, evaluating financial risks and opportunities, supporting strategic initiatives, and contributing to the development of business strategies. Budgeting and Forecasting Ability to create detailed budgets and forecasts that can be cascaded through teams, working closely with commercial and operational teams to ensure that budgets meet the overall objectives of the business. Regularly review forecasts taking account of market and operational risks and advise senior management accordingly QUALIFICATIONS . A bachelor s or master s degree in finance, accounting. As a minimum we require one of the following accreditations (Fully Qualified or Part Qualified) Chartered Accountant (CA): Recognised by the Institute of Chartered Accountants in England and Wales (ICAEW) Chartered Management Accountant (CMA): Offered by the Chartered Institute of Management Accountants (CIMA) Association of Chartered Certified Accountants (ACCA) TECHNICAL SKILLS Key technical skills include: Financial Reporting: Proficiency in preparing and analysing financial statements, including balance sheets, income statements, and cash flow statements. Ability to explain and illustrate complex information in a manner that is clearly understood. Budgeting and Forecasting: Ability to develop, manage, and analyse budgets and financial forecasts to guide strategic decision making. Accounting Software: Expertise in using accounting software preferably construction focused such as 4PS/Business Central or Coins or as a minimum platform such as SAP, Oracle, MS Dynamics, or Sage for financial management and reporting. Data Analysis: Strong analytical skills to interpret financial data, identify trends, and provide actionable insights. Project Accounting: Proficiency in Job Costing ability to prepare reliable cost to complete data and align with income. Regulatory Knowledge A comprehensive understanding of financial regulations and compliance This includes but is not limited to: UK GAAP and IFRS: Knowledge of UK Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS) is essential for accurate financial reporting. Tax Regulations: Familiarity with UK tax laws and regulations to ensure compliance and optimize tax strategies. Audit Processes: Understanding of internal and external audit processes to ensure financial accuracy and integrity. Soft Skills Leadership and Management: Ability to lead and manage finance teams, providing guidance and support to achieve organizational goals. Communication: Strong verbal and written communication skills to convey financial information clearly to non-financial stakeholders. Problem-Solving: Aptitude for identifying financial issues and developing effective solutions to address them. Diligence: Meticulous attention to detail to ensure accuracy in financial reporting and compliance. EXPERIENCE Industry Experience: A minimum of 5 years experience in a contractor or engineering consultant, and full understanding of operational requirement in the construction industry including the specific risks which are present in the transaction cycle. People Responsibility: A history of managing and developing high performing teams fostering a collaborative and high-performance work environment,
May 12, 2026
Full time
Reporting to: Finance Director Start Date: Immediate Working Hours: Mon Fri, 9am 5pm Probation Period: 6 months Job Type: Full Time, Permanent Job Location: Office Based SCOPE The Financial Controller is a senior-level responsible for overseeing financial operations, ensuring the accuracy and integrity of financial reporting, compliance with financial regulations, and the overall financial health of the company. The Financial Controller acts as a bridge between the finance department and executive management, providing insights and guidance on financial matters to support strategic decision-making. KEY RESPONSIBILITIES Financial Reporting To ensure the timely and accurate preparation of financial statements. This includes managing the month-end and year-end closing processes, consolidating financial data, balance sheet reconciliation and ensuring compliance with accounting standards and regulations. The Financial Controller will also prepare reports for internal stakeholders and external entities, such as auditors and regulatory bodies. Budgeting and Forecasting The Financial Controller plays a pivotal role in the budgeting and forecasting processes, working closely with department heads and the commercial team to develop budgets that align with the organisation s strategic goals. The Financial Controller will also monitor performance, analyses variances, and provides forecasts to anticipate future financial trends and challenges. Internal Controls and Compliance Ensuring robust internal controls, design and implement control systems to safeguard the organisation s assets, prevent fraud, and ensure compliance with financial regulations such as GAAP or IFRS, undertake regular review of the process with the FD and provide guidance to the board on proposed changes. Cash Flow Management Monitor cash flow, manage working capital requirements, and ensure that the company has sufficient liquidity to meet its obligations. Develop, alongside the commercial team, strategies to optimise cash flow and reduce financial risks. ESSENTIAL SKILLS Analytical Skills Interpret complex financial data and provide actionable insights, identify trends, assess financial performance, and make recommendations to improve efficiency and profitability. Prepare accurate and timely financial reports including balance sheets, income statements, and cash flow statements. Analyse financial data to identify trends, variances, and areas for improvement, providing insights that support strategic decision making. Leadership and Communication Act as the deputy to the FD, providing direct advice and guidance to the Directors/Managers and to the Board as required by the FD or other leadership, and as required external parties such as funders, investors, regulatory bodies and external auditors. Communicate financial performance, risks, and opportunities clearly and effectively, ensuring that stakeholders are informed and engaged. To mentor and develop team members, fostering a culture of continuous improvement and professional growth, ensuring that the team is equipped with the necessary skills and knowledge to perform effectively. Technical Proficiency A deep understanding of accounting principles, financial software, and regulatory requirements, be proficient in using financial management systems and tools to streamline processes and enhance reporting accuracy. Strategic Thinking Aligning financial management with the organisation s long-term objectives, evaluating financial risks and opportunities, supporting strategic initiatives, and contributing to the development of business strategies. Budgeting and Forecasting Ability to create detailed budgets and forecasts that can be cascaded through teams, working closely with commercial and operational teams to ensure that budgets meet the overall objectives of the business. Regularly review forecasts taking account of market and operational risks and advise senior management accordingly QUALIFICATIONS . A bachelor s or master s degree in finance, accounting. As a minimum we require one of the following accreditations (Fully Qualified or Part Qualified) Chartered Accountant (CA): Recognised by the Institute of Chartered Accountants in England and Wales (ICAEW) Chartered Management Accountant (CMA): Offered by the Chartered Institute of Management Accountants (CIMA) Association of Chartered Certified Accountants (ACCA) TECHNICAL SKILLS Key technical skills include: Financial Reporting: Proficiency in preparing and analysing financial statements, including balance sheets, income statements, and cash flow statements. Ability to explain and illustrate complex information in a manner that is clearly understood. Budgeting and Forecasting: Ability to develop, manage, and analyse budgets and financial forecasts to guide strategic decision making. Accounting Software: Expertise in using accounting software preferably construction focused such as 4PS/Business Central or Coins or as a minimum platform such as SAP, Oracle, MS Dynamics, or Sage for financial management and reporting. Data Analysis: Strong analytical skills to interpret financial data, identify trends, and provide actionable insights. Project Accounting: Proficiency in Job Costing ability to prepare reliable cost to complete data and align with income. Regulatory Knowledge A comprehensive understanding of financial regulations and compliance This includes but is not limited to: UK GAAP and IFRS: Knowledge of UK Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS) is essential for accurate financial reporting. Tax Regulations: Familiarity with UK tax laws and regulations to ensure compliance and optimize tax strategies. Audit Processes: Understanding of internal and external audit processes to ensure financial accuracy and integrity. Soft Skills Leadership and Management: Ability to lead and manage finance teams, providing guidance and support to achieve organizational goals. Communication: Strong verbal and written communication skills to convey financial information clearly to non-financial stakeholders. Problem-Solving: Aptitude for identifying financial issues and developing effective solutions to address them. Diligence: Meticulous attention to detail to ensure accuracy in financial reporting and compliance. EXPERIENCE Industry Experience: A minimum of 5 years experience in a contractor or engineering consultant, and full understanding of operational requirement in the construction industry including the specific risks which are present in the transaction cycle. People Responsibility: A history of managing and developing high performing teams fostering a collaborative and high-performance work environment,
Are you a Marketing & Content Executive , within the Luxury Travel Sector looking for a new excting challenge My client is a specialist tour operator focused on curated, long-haul experiences across Africa, the Indian Ocean. They are now seeking a commercially aware, highly articulate Marketing & Content Executive to join their team. About the Role They are looking for a strong writer first and foremost ,someone who understands that words sell, positioning matters, and clarity drives conversions. You will sit at the intersection of marketing, commercial and product development. The role requires creativity, precision and accountability. You must be equally comfortable drafting a compelling blog post, refining a client-facing email, analysing pricing logic, researching a new destination, or coordinating imagery for website production. Key Duties Write high-quality, SEO-optimised blogs for luxury long-haul destinations Draft and refine client-facing marketing emails Prepare e-newsletters and campaign content Edit and enhance existing website copy Ensure all written content reflects our tone of voice Understand product pricing structures and margins Work closely with commercial and reservations teams to ensure messaging aligns with profitability Social Media & Campaign Development Develop creative marketing ideas for social media campaigns Produce structured content calendars Draft engaging social captions aligned with brand positioning Analyse performance metrics and refine messaging accordingly Source and curate high-quality imagery and video assets Liaise with suppliers for media materials Experience Needed 2-5 years' experience in marketing, content or communications Strong copywriting portfolio (blogs, email campaigns, website copy) Experience writing SEO-friendly content Basic understanding of digital marketing metrics (CTR, conversion, engagement) Experience in luxury travel, hospitality or a high-value product environment preferred Proficient in Microsoft Office and content management systems Familiarity with Canva, basic video editing tools or similar platforms desirable Package £35,000 - £37,000 Plus Benefits Remote or Hybrid in London Interested please email or apply here
May 12, 2026
Full time
Are you a Marketing & Content Executive , within the Luxury Travel Sector looking for a new excting challenge My client is a specialist tour operator focused on curated, long-haul experiences across Africa, the Indian Ocean. They are now seeking a commercially aware, highly articulate Marketing & Content Executive to join their team. About the Role They are looking for a strong writer first and foremost ,someone who understands that words sell, positioning matters, and clarity drives conversions. You will sit at the intersection of marketing, commercial and product development. The role requires creativity, precision and accountability. You must be equally comfortable drafting a compelling blog post, refining a client-facing email, analysing pricing logic, researching a new destination, or coordinating imagery for website production. Key Duties Write high-quality, SEO-optimised blogs for luxury long-haul destinations Draft and refine client-facing marketing emails Prepare e-newsletters and campaign content Edit and enhance existing website copy Ensure all written content reflects our tone of voice Understand product pricing structures and margins Work closely with commercial and reservations teams to ensure messaging aligns with profitability Social Media & Campaign Development Develop creative marketing ideas for social media campaigns Produce structured content calendars Draft engaging social captions aligned with brand positioning Analyse performance metrics and refine messaging accordingly Source and curate high-quality imagery and video assets Liaise with suppliers for media materials Experience Needed 2-5 years' experience in marketing, content or communications Strong copywriting portfolio (blogs, email campaigns, website copy) Experience writing SEO-friendly content Basic understanding of digital marketing metrics (CTR, conversion, engagement) Experience in luxury travel, hospitality or a high-value product environment preferred Proficient in Microsoft Office and content management systems Familiarity with Canva, basic video editing tools or similar platforms desirable Package £35,000 - £37,000 Plus Benefits Remote or Hybrid in London Interested please email or apply here
We're partnering with a global Media & Entertainment leader to appoint a Senior Finance Manager supporting the UK & Ireland business in a 12-month Contract (extendable) with hybrid working in London. This is a highly commercial and strategically visible finance role, partnering directly with Ad Sales, Content Licensing and Affiliate Revenue leadership teams to support revenue growth, investment decisions and long-range planning across a complex international environment. You will act as a trusted finance business partner to senior commercial stakeholders, combining advanced financial modelling, forecasting and executive-level insight to influence key business decisions. Key Responsibilities Lead budgeting, forecasting and month-end analysis across UKI commercial business units Partner closely with Ad Sales and Content Licensing teams on revenue strategy and performance Deliver complex financial modelling and scenario analysis to support commercial negotiations and investment decisions Prepare high-impact presentations and insights for senior UKI and international leadership Work cross-functionally with global FP&A, COE and shared services teams Identify risks, opportunities and key business drivers across commercial performance What We're Looking For 5+ years' experience within Commercial Finance, FP&A or Finance Business Partnering Experience within Media, Entertainment, Sports, Telecoms, Technology or subscription-based businesses preferred Strong financial modelling and analytical capability Experience operating within complex Matrix organisations Advanced Excel skills with exposure to SAP, Hyperion and/or Power BI advantageous Strong communication skills with the ability to influence senior commercial stakeholders Why This Role? This is a high-visibility opportunity within a globally recognised media business where finance plays a central role in commercial strategy and decision-making. You'll join a fast-paced, collaborative and commercially driven environment with significant exposure to senior leadership and strategic initiatives. Please apply with your latest CV showing all your relevant experience, skills, achievements and email your CV with daily rate/salary expectations plus availability to interview and start this job in June. (see below) Marina Economidou Executive Solutions Consultant
May 12, 2026
Contractor
We're partnering with a global Media & Entertainment leader to appoint a Senior Finance Manager supporting the UK & Ireland business in a 12-month Contract (extendable) with hybrid working in London. This is a highly commercial and strategically visible finance role, partnering directly with Ad Sales, Content Licensing and Affiliate Revenue leadership teams to support revenue growth, investment decisions and long-range planning across a complex international environment. You will act as a trusted finance business partner to senior commercial stakeholders, combining advanced financial modelling, forecasting and executive-level insight to influence key business decisions. Key Responsibilities Lead budgeting, forecasting and month-end analysis across UKI commercial business units Partner closely with Ad Sales and Content Licensing teams on revenue strategy and performance Deliver complex financial modelling and scenario analysis to support commercial negotiations and investment decisions Prepare high-impact presentations and insights for senior UKI and international leadership Work cross-functionally with global FP&A, COE and shared services teams Identify risks, opportunities and key business drivers across commercial performance What We're Looking For 5+ years' experience within Commercial Finance, FP&A or Finance Business Partnering Experience within Media, Entertainment, Sports, Telecoms, Technology or subscription-based businesses preferred Strong financial modelling and analytical capability Experience operating within complex Matrix organisations Advanced Excel skills with exposure to SAP, Hyperion and/or Power BI advantageous Strong communication skills with the ability to influence senior commercial stakeholders Why This Role? This is a high-visibility opportunity within a globally recognised media business where finance plays a central role in commercial strategy and decision-making. You'll join a fast-paced, collaborative and commercially driven environment with significant exposure to senior leadership and strategic initiatives. Please apply with your latest CV showing all your relevant experience, skills, achievements and email your CV with daily rate/salary expectations plus availability to interview and start this job in June. (see below) Marina Economidou Executive Solutions Consultant
Delegate Sales Executive London Upto £30-35k Looking to join a company who are passionate about the power of networking through bespoke events? Really making their mark in the 1-2-1 space! If so, this job might be your perfect fit for you! The Business: Passionate about creating efficient, purposeful events and networking opportunities, they connect high-level individuals to share ideas globally. It's a dedicated environment for C-Suite leaders to develop personally and professionally. Honesty, motivation and communication is the driving force behind their mission. With events taking place throughout the UK and Europe, the business is working to grow and strengthen purposeful networking opportunities. Supported by steady growth, strong partnerships, and a clear sense of direction, they're moving forward with confidence! The Position: As a Delegate Sales Executive you will be responsible for fantastic communication and build genuine long-lasting relationships with high level clients and individuals globally, generating and hitting targets on delegate attendee sales for bespoke events. We are looking for a positive, sales driven individual, not afraid to pick up the phone and generate your own leads! A team player who can equally be self-motivated. Your role will involve reporting and developing a strong understanding of the benefits and products to effectively promote and sell them to delegates. This includes outbound sales as well as ongoing account management. Experience within outbound sales/lead generating in the B2B space is preferred, to be a quick thinker and love the challenge of hitting personal targets! The role is a hybrid approach, with the occasional travel for your events. About you: Experience within Delegate Sales within the event industry across conferences, exhibitions, awards and more. Strong communicator and being down to earth! Exceptional attention to detail. Energetic professional with a passion 1-1 networking and events! Experience managing the full sales lifecycle, ability to close! Supportive and a great team player, also able to work independently. Understanding of the 1-2-1 networking events space, having a genuine interest in connecting c-suite individuals. Spark for building lasting client relations, for longevity and retained business year on year. If you are looking to apply or would love to hear more info, please contact Megan on (phone number removed) (url removed)
May 12, 2026
Full time
Delegate Sales Executive London Upto £30-35k Looking to join a company who are passionate about the power of networking through bespoke events? Really making their mark in the 1-2-1 space! If so, this job might be your perfect fit for you! The Business: Passionate about creating efficient, purposeful events and networking opportunities, they connect high-level individuals to share ideas globally. It's a dedicated environment for C-Suite leaders to develop personally and professionally. Honesty, motivation and communication is the driving force behind their mission. With events taking place throughout the UK and Europe, the business is working to grow and strengthen purposeful networking opportunities. Supported by steady growth, strong partnerships, and a clear sense of direction, they're moving forward with confidence! The Position: As a Delegate Sales Executive you will be responsible for fantastic communication and build genuine long-lasting relationships with high level clients and individuals globally, generating and hitting targets on delegate attendee sales for bespoke events. We are looking for a positive, sales driven individual, not afraid to pick up the phone and generate your own leads! A team player who can equally be self-motivated. Your role will involve reporting and developing a strong understanding of the benefits and products to effectively promote and sell them to delegates. This includes outbound sales as well as ongoing account management. Experience within outbound sales/lead generating in the B2B space is preferred, to be a quick thinker and love the challenge of hitting personal targets! The role is a hybrid approach, with the occasional travel for your events. About you: Experience within Delegate Sales within the event industry across conferences, exhibitions, awards and more. Strong communicator and being down to earth! Exceptional attention to detail. Energetic professional with a passion 1-1 networking and events! Experience managing the full sales lifecycle, ability to close! Supportive and a great team player, also able to work independently. Understanding of the 1-2-1 networking events space, having a genuine interest in connecting c-suite individuals. Spark for building lasting client relations, for longevity and retained business year on year. If you are looking to apply or would love to hear more info, please contact Megan on (phone number removed) (url removed)
About the Company Lynx Recruitment are supporting an award-winning integrated brand performance agency, bringing together specialists across media, creative, social, analytics, UX, data science, search marketing, and PR, who help both consumer and B2B brands navigate an increasingly complex digital landscape through a combination of strategic planning, cutting-edge technology, and data-driven insight. Role Overview We are looking for an Account Executive to drive the planning and execution of high-impact growth strategies. This role blends retail fundamentals, advertising performance, and emerging technologies such as AI-driven optimisation and advanced media measurement. You will manage client accounts, ensuring operational excellence across retail and advertising activities. Working closely with senior stakeholders, you will contribute to campaign strategy, performance optimisation, and client reporting, while also playing a key role in evolving marketplace offering. Key Responsibilities Deliver commercially focused marketplace strategies and manage day-to-day campaign performance Support the development and execution of integrated strategies across retail, advertising, and content Plan, launch, and optimise ad campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, DSP) Conduct keyword, competitor, and category research to improve visibility and performance Optimise product detail pages, including content, imagery, and brand storefronts Use automation tools and AI-driven platforms to enhance efficiency and results Monitor performance and provide clear, actionable insights and reporting to clients Manage bids, budgets, targeting, and testing strategies to drive continuous improvement Stay up to date with ecosystem developments, tools, and best practices Contribute to team knowledge sharing and support new business initiatives About You Degree educated (2:1 or above), ideally in business, marketing, economics, or a quantitative discipline 1-2 years of experience in advertising, marketplace management, or retail media Hands-on experience managing Sponsored Ads campaigns Experience working with ecommerce or marketplace brands (agency or retail environment preferred) Strong analytical skills with the ability to turn data into actionable insights Confident communicator with experience presenting performance insights Strong organisational skills with the ability to manage multiple priorities Advanced Excel and reporting capabilities Why Join Us? Work with a collaborative team of specialists across multiple disciplines Opportunity to shape and grow marketplace capabilities Exposure to innovative tools, technologies, and leading brands Clear development pathway within a fast-growing environment
May 12, 2026
Full time
About the Company Lynx Recruitment are supporting an award-winning integrated brand performance agency, bringing together specialists across media, creative, social, analytics, UX, data science, search marketing, and PR, who help both consumer and B2B brands navigate an increasingly complex digital landscape through a combination of strategic planning, cutting-edge technology, and data-driven insight. Role Overview We are looking for an Account Executive to drive the planning and execution of high-impact growth strategies. This role blends retail fundamentals, advertising performance, and emerging technologies such as AI-driven optimisation and advanced media measurement. You will manage client accounts, ensuring operational excellence across retail and advertising activities. Working closely with senior stakeholders, you will contribute to campaign strategy, performance optimisation, and client reporting, while also playing a key role in evolving marketplace offering. Key Responsibilities Deliver commercially focused marketplace strategies and manage day-to-day campaign performance Support the development and execution of integrated strategies across retail, advertising, and content Plan, launch, and optimise ad campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, DSP) Conduct keyword, competitor, and category research to improve visibility and performance Optimise product detail pages, including content, imagery, and brand storefronts Use automation tools and AI-driven platforms to enhance efficiency and results Monitor performance and provide clear, actionable insights and reporting to clients Manage bids, budgets, targeting, and testing strategies to drive continuous improvement Stay up to date with ecosystem developments, tools, and best practices Contribute to team knowledge sharing and support new business initiatives About You Degree educated (2:1 or above), ideally in business, marketing, economics, or a quantitative discipline 1-2 years of experience in advertising, marketplace management, or retail media Hands-on experience managing Sponsored Ads campaigns Experience working with ecommerce or marketplace brands (agency or retail environment preferred) Strong analytical skills with the ability to turn data into actionable insights Confident communicator with experience presenting performance insights Strong organisational skills with the ability to manage multiple priorities Advanced Excel and reporting capabilities Why Join Us? Work with a collaborative team of specialists across multiple disciplines Opportunity to shape and grow marketplace capabilities Exposure to innovative tools, technologies, and leading brands Clear development pathway within a fast-growing environment
Senior Executive Assistant & Business Services Manager 45,000 + benefits Swansea- Office based (5 days per week) Are you an experienced Executive Assistant looking for a senior, hands-on role with real responsibility and influence? Our client, a well-established and growing business based in Swansea, is recruiting a Senior Executive Assistant to the Managing Director & Business Services Manager to join their Senior Management Team. This is a key appointment within the organisation, combining trusted, day-to-day Executive Assistant support to the Managing Director with full ownership of the Business Services function, including Sales Administration. This role is ideal for someone who enjoys being close to the heart of a business, takes pride in organisation and execution, and wants to play a meaningful role in helping a company run smoothly and efficiently. Reporting directly to the Managing Director, the successful candidate will: Provide high-level Executive Assistant support, including inbox and diary management, task and priority control, meeting coordination, minute taking and travel arrangements. Sit on the Senior Management Team as the accountable manager for the Business Services department, with full ownership of standards, processes and performance across the function Act as a trusted right-hand to the Managing Director, helping manage workload, follow up actions and maintain momentum across the business. Manage and develop the Sales Administration function, providing guidance and oversight to the Sales Administration Team Leader and supporting departmental improvement. Ensure Sales Administration service levels are achieved, including turnaround times, pricing accuracy and quality standards. Oversee core business services including documentation, policies, facilities coordination and support with HR and recruitment administration. Use strong business and commercial judgement to identify process improvements, manage costs and support the business as it continues to grow. This is a permanent, fully office-based role offering excellent variety, responsibility and visibility. In return, the successful candidate will receive a competitive salary, benefits and the opportunity to establish themselves as a key member of the senior team within a well-run, ambitious business. For immediate consideration, please forward your CV to Alex at Vibe. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
May 12, 2026
Full time
Senior Executive Assistant & Business Services Manager 45,000 + benefits Swansea- Office based (5 days per week) Are you an experienced Executive Assistant looking for a senior, hands-on role with real responsibility and influence? Our client, a well-established and growing business based in Swansea, is recruiting a Senior Executive Assistant to the Managing Director & Business Services Manager to join their Senior Management Team. This is a key appointment within the organisation, combining trusted, day-to-day Executive Assistant support to the Managing Director with full ownership of the Business Services function, including Sales Administration. This role is ideal for someone who enjoys being close to the heart of a business, takes pride in organisation and execution, and wants to play a meaningful role in helping a company run smoothly and efficiently. Reporting directly to the Managing Director, the successful candidate will: Provide high-level Executive Assistant support, including inbox and diary management, task and priority control, meeting coordination, minute taking and travel arrangements. Sit on the Senior Management Team as the accountable manager for the Business Services department, with full ownership of standards, processes and performance across the function Act as a trusted right-hand to the Managing Director, helping manage workload, follow up actions and maintain momentum across the business. Manage and develop the Sales Administration function, providing guidance and oversight to the Sales Administration Team Leader and supporting departmental improvement. Ensure Sales Administration service levels are achieved, including turnaround times, pricing accuracy and quality standards. Oversee core business services including documentation, policies, facilities coordination and support with HR and recruitment administration. Use strong business and commercial judgement to identify process improvements, manage costs and support the business as it continues to grow. This is a permanent, fully office-based role offering excellent variety, responsibility and visibility. In return, the successful candidate will receive a competitive salary, benefits and the opportunity to establish themselves as a key member of the senior team within a well-run, ambitious business. For immediate consideration, please forward your CV to Alex at Vibe. Vibe Recruit is acting as an Employment Agency in relation to this vacancy.
Are you passionate about digital marketing, creative storytelling, and bringing ideas to life online? We're looking for a Digital Marketing Assistant to join this busy and ambitious marketing team in Canterbury. Digital Marketing AssistantCanterbury, Kent, CT1 Full Time, Permanent Competitive salary and benefits Please note: You must be authorised to work in the UK Our client is an accountancy firm based in Canterbury, Kent. They are looking for a talented Digital Marketing Assistant to join their team. This is an exciting opportunity for a motivated marketer who enjoys variety, collaboration, and seeing their work make a tangible impact. You'll be involved in a wide range of digital projects and play an important role in shaping how the brand connects with its audience. What you'll do: Drive digital campaigns Support the planning, creation, and delivery of digital marketing campaigns across email, web, and social media Contribute ideas that engage, inform, and excite our audience Assist with scheduling and managing multi channel campaign activity Email marketing Craft engaging email copy and assist with campaign design Monitor and analyse performance, suggesting creative ways to improve engagement and conversions Copywriting and content creation Write clear, persuasive copy for emails, landing pages, social posts, and marketing materials Support the creation and ongoing maintenance of content for our corporate website Assist with the design of digital assets using tools such as Adobe InDesign Ensure brand tone and consistency across all digital content Website, SEO and analytics Help keep the website fresh, relevant, and effective Conduct keyword research and competitor analysis to inform marketing strategy Use analytics to measure performance and support campaign reporting Social media and engagement Create, schedule, and monitor social media content Track engagement and respond where appropriate Collaborate and deliver Work closely with internal teams including marketing, IT, new business and client success Liaise with external agencies and suppliers when required Provide project and administrative support to keep campaigns running smoothly Who you are: A creative thinker with a strong interest in digital marketing and copywriting Experience in digital marketing An excellent communicator with strong written and verbal skills Confident using digital tools such as HubSpot, Adobe InDesign, CMS platforms (ideally WordPress) and Microsoft Office Highly organised, with strong attention to detail Comfortable working both independently and collaboratively Proactive, adaptable, and keen to contribute ideas How you'll develop your career: Take ownership of campaigns and projects from concept to delivery Develop your skills through training, mentoring, and hands-on experience Work within a supportive, collaborative, and ambitious marketing team Benefits include: Competitive salary and regular pay reviews Christmas bonus Staff recruitment bonus scheme Client introduction commission scheme Employee Assistance Programme Eye test vouchers Annual flu jab Cycle to Work scheme About the Employer: Established in 1938, this Kent-based accountancy and advisory firm delivers the expertise to compete with leading UK firms. Based in Canterbury, they advise clients across London, the UK and internationally. They combine the accessibility and trust of a local firm with the technical depth and commercial capability of a London advisory practice, supporting ambitious businesses, investors and management teams through growth and change. Ready to make an impact in digital marketing? Apply now and help us deliver engaging, high quality campaigns that support our clients and our brand. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience includes Digital Marketing Executive, Marketing Assistant, Marketing Coordinator, Content Marketing Assistant, Social Media Assistant, Communications Assistant, Junior Marketing Executive, Web Content Assistant, Digital Communications Executive
May 12, 2026
Full time
Are you passionate about digital marketing, creative storytelling, and bringing ideas to life online? We're looking for a Digital Marketing Assistant to join this busy and ambitious marketing team in Canterbury. Digital Marketing AssistantCanterbury, Kent, CT1 Full Time, Permanent Competitive salary and benefits Please note: You must be authorised to work in the UK Our client is an accountancy firm based in Canterbury, Kent. They are looking for a talented Digital Marketing Assistant to join their team. This is an exciting opportunity for a motivated marketer who enjoys variety, collaboration, and seeing their work make a tangible impact. You'll be involved in a wide range of digital projects and play an important role in shaping how the brand connects with its audience. What you'll do: Drive digital campaigns Support the planning, creation, and delivery of digital marketing campaigns across email, web, and social media Contribute ideas that engage, inform, and excite our audience Assist with scheduling and managing multi channel campaign activity Email marketing Craft engaging email copy and assist with campaign design Monitor and analyse performance, suggesting creative ways to improve engagement and conversions Copywriting and content creation Write clear, persuasive copy for emails, landing pages, social posts, and marketing materials Support the creation and ongoing maintenance of content for our corporate website Assist with the design of digital assets using tools such as Adobe InDesign Ensure brand tone and consistency across all digital content Website, SEO and analytics Help keep the website fresh, relevant, and effective Conduct keyword research and competitor analysis to inform marketing strategy Use analytics to measure performance and support campaign reporting Social media and engagement Create, schedule, and monitor social media content Track engagement and respond where appropriate Collaborate and deliver Work closely with internal teams including marketing, IT, new business and client success Liaise with external agencies and suppliers when required Provide project and administrative support to keep campaigns running smoothly Who you are: A creative thinker with a strong interest in digital marketing and copywriting Experience in digital marketing An excellent communicator with strong written and verbal skills Confident using digital tools such as HubSpot, Adobe InDesign, CMS platforms (ideally WordPress) and Microsoft Office Highly organised, with strong attention to detail Comfortable working both independently and collaboratively Proactive, adaptable, and keen to contribute ideas How you'll develop your career: Take ownership of campaigns and projects from concept to delivery Develop your skills through training, mentoring, and hands-on experience Work within a supportive, collaborative, and ambitious marketing team Benefits include: Competitive salary and regular pay reviews Christmas bonus Staff recruitment bonus scheme Client introduction commission scheme Employee Assistance Programme Eye test vouchers Annual flu jab Cycle to Work scheme About the Employer: Established in 1938, this Kent-based accountancy and advisory firm delivers the expertise to compete with leading UK firms. Based in Canterbury, they advise clients across London, the UK and internationally. They combine the accessibility and trust of a local firm with the technical depth and commercial capability of a London advisory practice, supporting ambitious businesses, investors and management teams through growth and change. Ready to make an impact in digital marketing? Apply now and help us deliver engaging, high quality campaigns that support our clients and our brand. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience includes Digital Marketing Executive, Marketing Assistant, Marketing Coordinator, Content Marketing Assistant, Social Media Assistant, Communications Assistant, Junior Marketing Executive, Web Content Assistant, Digital Communications Executive
Chief Executive Officer (CEO) - a membership organisation in the SEND education sector National - home-based, with regular travel across England and Wales, particularly London £90,000-£110,000 per annum Full-time, permanent. What does it take to lead the national voice for special schools at a time of real change? About the organisation This organisation is the membership association for special schools in England and Wales. We bring together independent special schools, non-maintained special schools, special academies, maintained special schools and multi-academy trusts with specialist provision. We exist to inform, support and represent our members, helping specialist schools improve outcomes for children and young people with SEND and secure the place of specialist provision within the wider education system. The organisation is known for being accessible, responsive and personal, combining national influence with practical support that members value as timely, human and trustworthy. This is a pivotal moment for the organisation. In February this year, the Department for Education published a major white paper on SEND reform which will require the organisation to both influence national policy on behalf of our members and children and young people, as well as support them to navigate the changes. Our new CEO will need to review our strategy while building on our strong platform and momentum to further deepen our influence and strengthen our internal capacity. As our next Chief Executive, you will: Strategy & Impact: Lead the organisation through a period of policy and structural change, ensuring the organisation remains clear on purpose, responsive to members and influential in the SEND landscape. Governance & Finance: Work closely with the Board of Trustees to provide strong governance, prudent financial stewardship, robust risk management and clear strategic oversight. Operational Leadership: Provide confident leadership to a small, remote team, strengthening collaboration, accountability, resilience and a positive, high-trust culture. Income Generation: Oversee budgeting, planning and reporting while developing thoughtful opportunities to diversify income through membership, partnerships, events and related activity. Community & Partnerships: Build and sustain trusted relationships with government, parliament, regulators, sector bodies and member schools, ensuring the organisation remains relevant and well connected. Member Services: Protect and enhance the practical offer to members, from briefings and special interest groups to conferences, webinars, training and peer-to-peer learning. Brand & Profile: Act as a credible public ambassador for the organisation, helping to modernise communications and broaden the organisation's voice beyond a founder-shaped model. Future Growth: Shape a distributed leadership profile and support a more varied, accessible and engaging approach to membership, advocacy and communications. A seasoned senior leader with experience in a charity, membership body, education or public sector setting, and a clear track record of leading through change. A strong strategic thinker, able to absorb complex information quickly and translate it into clear, practical direction. A confident communicator with the gravitas to represent the organisation with members, staff, trustees, MPs, peers, media and national partners. A politically astute relationship-builder, comfortable navigating a complex and fast-moving external environment. Experienced in governance, with a sound understanding of working with boards or trustees and supporting effective decision-making. Numerate and commercially minded, with experience of budgets, financial planning, income generation or partnership development. Credible, approachable and resilient, with the emotional intelligence to lead well in a high-profile, remote and sometimes uncertain context. Direct SEND experience would be a significant advantage, alongside understanding of specialist education or similarly complex stakeholder environments. Why this organisation? This is a chance to lead a respected, member-led organisation with a strong national reputation and a clear public purpose. You will help shape the future of specialist education at a time when SEND reform is high on the agenda. The organisation has a loyal, experienced and collegiate remote staff team, supported by an active Board of Trustees. The organisation offers a genuinely influential platform, with strong connections across the sector and with government. Application For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 8th June 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
May 12, 2026
Full time
Chief Executive Officer (CEO) - a membership organisation in the SEND education sector National - home-based, with regular travel across England and Wales, particularly London £90,000-£110,000 per annum Full-time, permanent. What does it take to lead the national voice for special schools at a time of real change? About the organisation This organisation is the membership association for special schools in England and Wales. We bring together independent special schools, non-maintained special schools, special academies, maintained special schools and multi-academy trusts with specialist provision. We exist to inform, support and represent our members, helping specialist schools improve outcomes for children and young people with SEND and secure the place of specialist provision within the wider education system. The organisation is known for being accessible, responsive and personal, combining national influence with practical support that members value as timely, human and trustworthy. This is a pivotal moment for the organisation. In February this year, the Department for Education published a major white paper on SEND reform which will require the organisation to both influence national policy on behalf of our members and children and young people, as well as support them to navigate the changes. Our new CEO will need to review our strategy while building on our strong platform and momentum to further deepen our influence and strengthen our internal capacity. As our next Chief Executive, you will: Strategy & Impact: Lead the organisation through a period of policy and structural change, ensuring the organisation remains clear on purpose, responsive to members and influential in the SEND landscape. Governance & Finance: Work closely with the Board of Trustees to provide strong governance, prudent financial stewardship, robust risk management and clear strategic oversight. Operational Leadership: Provide confident leadership to a small, remote team, strengthening collaboration, accountability, resilience and a positive, high-trust culture. Income Generation: Oversee budgeting, planning and reporting while developing thoughtful opportunities to diversify income through membership, partnerships, events and related activity. Community & Partnerships: Build and sustain trusted relationships with government, parliament, regulators, sector bodies and member schools, ensuring the organisation remains relevant and well connected. Member Services: Protect and enhance the practical offer to members, from briefings and special interest groups to conferences, webinars, training and peer-to-peer learning. Brand & Profile: Act as a credible public ambassador for the organisation, helping to modernise communications and broaden the organisation's voice beyond a founder-shaped model. Future Growth: Shape a distributed leadership profile and support a more varied, accessible and engaging approach to membership, advocacy and communications. A seasoned senior leader with experience in a charity, membership body, education or public sector setting, and a clear track record of leading through change. A strong strategic thinker, able to absorb complex information quickly and translate it into clear, practical direction. A confident communicator with the gravitas to represent the organisation with members, staff, trustees, MPs, peers, media and national partners. A politically astute relationship-builder, comfortable navigating a complex and fast-moving external environment. Experienced in governance, with a sound understanding of working with boards or trustees and supporting effective decision-making. Numerate and commercially minded, with experience of budgets, financial planning, income generation or partnership development. Credible, approachable and resilient, with the emotional intelligence to lead well in a high-profile, remote and sometimes uncertain context. Direct SEND experience would be a significant advantage, alongside understanding of specialist education or similarly complex stakeholder environments. Why this organisation? This is a chance to lead a respected, member-led organisation with a strong national reputation and a clear public purpose. You will help shape the future of specialist education at a time when SEND reform is high on the agenda. The organisation has a loyal, experienced and collegiate remote staff team, supported by an active Board of Trustees. The organisation offers a genuinely influential platform, with strong connections across the sector and with government. Application For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence. Closing date for applications: 9am, Monday 8th June 2026 As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Poolhall Recruitment are recruiting on behalf of a well-established and highly respected PR & Marketing agency based in the heart of Brighton. This is an exciting opportunity for a talented PR Account Executive to join a creative and collaborative agency working with internationally recognised brands across the design, creative, marketing, and business sectors. The successful candidate will become an integral part of a growing team, supporting high-profile retained clients across the UK and internationally, while developing strong relationships with journalists, media contacts, podcast hosts, and industry influencers. The Role As PR Account Executive, you will play a key role in delivering impactful PR campaigns and securing meaningful media coverage for a portfolio of clients. You will work closely with senior team members while taking ownership of media outreach, storytelling, reporting, and relationship management. Key Responsibilities Leading media outreach activities, including pitching stories, securing press coverage, and identifying reactive PR opportunities Building and maintaining strong relationships with journalists, editors, podcast hosts, and event organisers Writing engaging press materials, media comments, and compelling outreach content Supporting the development of strategic PR campaigns aligned with client objectives Assisting with story generation and identifying newsworthy angles from client projects and insights Managing and updating client reports and campaign activity Providing day-to-day administrative and account support where required About You The ideal candidate will be creative, organised, proactive, and passionate about storytelling and media relations. You will thrive in a fast-paced agency environment and enjoy working across multiple projects and sectors simultaneously. Skills & Experience Previous experience within PR, communications, marketing, or a related agency environment Excellent written and verbal communication skills Strong relationship-building abilities Confident pitching to media and developing story angles Highly organised with strong attention to detail Able to manage multiple deadlines and priorities effectively A genuine interest in creative industries, branding, design, or marketing is highly desirable Positive, enthusiastic, and solutions-focused mindset What's On Offer Competitive salary of £30,000 - £35,000 depending on experience Hybrid working model (minimum 3 office days per week) Modern office located in Brighton city centre Ongoing training, mentoring, and career development opportunities Clear progression pathways within a growing agency 25 days holiday plus birthday off Company pension scheme Private health insurance This is a fantastic opportunity for someone looking to grow their career within a dynamic and creative agency environment while working on exciting international accounts. Please apply now below or contact Jay at Poolhall Recruitment. By applying for this role, you are agreeing to Poolhall Recruitment Ltd's Data Protection Policy which can be found on our website
May 12, 2026
Full time
Poolhall Recruitment are recruiting on behalf of a well-established and highly respected PR & Marketing agency based in the heart of Brighton. This is an exciting opportunity for a talented PR Account Executive to join a creative and collaborative agency working with internationally recognised brands across the design, creative, marketing, and business sectors. The successful candidate will become an integral part of a growing team, supporting high-profile retained clients across the UK and internationally, while developing strong relationships with journalists, media contacts, podcast hosts, and industry influencers. The Role As PR Account Executive, you will play a key role in delivering impactful PR campaigns and securing meaningful media coverage for a portfolio of clients. You will work closely with senior team members while taking ownership of media outreach, storytelling, reporting, and relationship management. Key Responsibilities Leading media outreach activities, including pitching stories, securing press coverage, and identifying reactive PR opportunities Building and maintaining strong relationships with journalists, editors, podcast hosts, and event organisers Writing engaging press materials, media comments, and compelling outreach content Supporting the development of strategic PR campaigns aligned with client objectives Assisting with story generation and identifying newsworthy angles from client projects and insights Managing and updating client reports and campaign activity Providing day-to-day administrative and account support where required About You The ideal candidate will be creative, organised, proactive, and passionate about storytelling and media relations. You will thrive in a fast-paced agency environment and enjoy working across multiple projects and sectors simultaneously. Skills & Experience Previous experience within PR, communications, marketing, or a related agency environment Excellent written and verbal communication skills Strong relationship-building abilities Confident pitching to media and developing story angles Highly organised with strong attention to detail Able to manage multiple deadlines and priorities effectively A genuine interest in creative industries, branding, design, or marketing is highly desirable Positive, enthusiastic, and solutions-focused mindset What's On Offer Competitive salary of £30,000 - £35,000 depending on experience Hybrid working model (minimum 3 office days per week) Modern office located in Brighton city centre Ongoing training, mentoring, and career development opportunities Clear progression pathways within a growing agency 25 days holiday plus birthday off Company pension scheme Private health insurance This is a fantastic opportunity for someone looking to grow their career within a dynamic and creative agency environment while working on exciting international accounts. Please apply now below or contact Jay at Poolhall Recruitment. By applying for this role, you are agreeing to Poolhall Recruitment Ltd's Data Protection Policy which can be found on our website