Customer Success Administrator Quedgeley, Gloucester On-site Full-time Temp £13.00 per hour An established and growing organisation within the interiors and home furnishings sector is seeking a proactive and organised Customer Success Administrator to join its Customer Success team on a temporary basis. This is a varied and fast-paced role offering the opportunity to support customer relationships, maintain service standards and ensure smooth day-to-day administrative operations. Working closely with the Customer Success Manager and wider team, you will play a key role in delivering a consistent and high-quality customer experience. Key Responsibilities . Raising, checking and approving sales orders to ensure complete accuracy . Organising customer samples and swatches as required . Managing shared inboxes, triaging emails and issuing holding responses . Answering and directing inbound calls . Managing inbound and outbound post . Meeting and greeting visitors, answering intercom and directing accordingly . Supporting with data entry and maintaining customer portals . Providing general administrative support across the team About You . Previous experience in an administrative or customer-focused role . Strong attention to detail with a high level of accuracy . Ability to prioritise and manage a varied workload . Excellent communication skills, both written and verbal . Confident IT user with strong Microsoft Office skills . Ability to learn new systems quickly . Professional telephone manner and strong interpersonal skills . Able to work both independently and as part of a team Desirable . Experience working within a Customer Success or customer service environment . Proactive and solutions-focused approach . What's On Offer . Immediate start available . Temporary role initially until end of May . 40 hours per week, Monday to Friday . Working hours between 8:00am and 6:00pm (flexible within this window) . 45-minute unpaid lunch break Supportive and collaborative working environment How to Apply: Apply now, and a member of the Workforce team will be in touch to discuss your application. P: (phone number removed), M: (phone number removed), E: (url removed) CheltPro
Apr 25, 2026
Seasonal
Customer Success Administrator Quedgeley, Gloucester On-site Full-time Temp £13.00 per hour An established and growing organisation within the interiors and home furnishings sector is seeking a proactive and organised Customer Success Administrator to join its Customer Success team on a temporary basis. This is a varied and fast-paced role offering the opportunity to support customer relationships, maintain service standards and ensure smooth day-to-day administrative operations. Working closely with the Customer Success Manager and wider team, you will play a key role in delivering a consistent and high-quality customer experience. Key Responsibilities . Raising, checking and approving sales orders to ensure complete accuracy . Organising customer samples and swatches as required . Managing shared inboxes, triaging emails and issuing holding responses . Answering and directing inbound calls . Managing inbound and outbound post . Meeting and greeting visitors, answering intercom and directing accordingly . Supporting with data entry and maintaining customer portals . Providing general administrative support across the team About You . Previous experience in an administrative or customer-focused role . Strong attention to detail with a high level of accuracy . Ability to prioritise and manage a varied workload . Excellent communication skills, both written and verbal . Confident IT user with strong Microsoft Office skills . Ability to learn new systems quickly . Professional telephone manner and strong interpersonal skills . Able to work both independently and as part of a team Desirable . Experience working within a Customer Success or customer service environment . Proactive and solutions-focused approach . What's On Offer . Immediate start available . Temporary role initially until end of May . 40 hours per week, Monday to Friday . Working hours between 8:00am and 6:00pm (flexible within this window) . 45-minute unpaid lunch break Supportive and collaborative working environment How to Apply: Apply now, and a member of the Workforce team will be in touch to discuss your application. P: (phone number removed), M: (phone number removed), E: (url removed) CheltPro
Job Description: Job Summary We are seeking a dedicated and experienced Lettings Manager to oversee our clients property lettings operations. The ideal candidate will possess strong administrative skills and a passion for delivering exceptional customer service. As the Lettings Manager, you will be responsible for managing the lettings team, ensuring compliance with regulations, and maximising renta click apply for full job details
Apr 25, 2026
Full time
Job Description: Job Summary We are seeking a dedicated and experienced Lettings Manager to oversee our clients property lettings operations. The ideal candidate will possess strong administrative skills and a passion for delivering exceptional customer service. As the Lettings Manager, you will be responsible for managing the lettings team, ensuring compliance with regulations, and maximising renta click apply for full job details
Head of Lighting & Sound When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of Lighting & Sound - Sunderland Empire Theatre Reports to: Technical & Buildings Manager Reports: Deputy Chief LX, Senior Technician (s); Casual stage & LX crew Annualised hours contract - 40 hours per week plus 180 premium hours per annum. Join our Technical Department in a key leadership role supporting the Technical Manager while leading, managing, and developing the Lighting and Sound teams. You'll play a central part in welcoming and coordinating visiting companies, overseeing their technical and staffing requirements, delivering productions and events to the highest standards of safety and compliance, and ensuring our venue's equipment and infrastructure are maintained to an exceptional level. This full time, permanent position offers the opportunity to contribute to a dynamic, collaborative technical team at the heart of our venue's operations. Key Responsibilities Lead on the safe and efficient fit ups, load outs, and show operations in line with legislation and visiting company requirements. Enforce safe working practices, ensuring trained and competent staff appropriate to the operational requirements. Supporting the Technical Manager ensure that all activities, infrastructure and equipment meet regulations and ATG Policies Procedures and guidance. Manage the safe operation, maintenance, testing and repair of all venue electrical and technical infrastructure and equipment. Service, maintain, and install electrical equipment in accordance with current IEE regulations. Monitor and coordinate external contractors, ensuring all work meets required standards and Health & Safety obligations. Work with the city council and partner agencies to ensure compliance for visiting productions. Operational Requirements Schedule and resource technical staff through effective long term planning, costing, and compliance with working time and union agreements. Work closely with visiting companies to meet technical needs economically and within contractual terms. Communicate seat removals or layout changes to Box Office, Marketing, and Front of House. Ensure all expenditure aligns with agreed budgets and ATG finance policies. Technical Lead all Lighting and Sound activity, ensuring productions and events are delivered to the highest standard. Work with the Technical Manager and Head of Stage to ensure all production requirements are met efficiently. Plan ahead and schedule technical staff effectively, producing and approving rosters in good time. Provide excellent customer care to producers, touring companies, and production teams in partnership with Technical and Stage Door teams. Act as a primary contact for visiting companies, responding promptly and professionally. Assist with get ins/get outs and operate as duty technician or console operator when required. Train and develop technical staff to meet business needs. Maintain accurate records of equipment maintenance, inspections, and insurance checks. Attend technical meetings and communicate company processes, updates, and goals. Safety Support the implementation and monitoring of Health & Safety procedures in line with legislation for staff and visiting companies. Ensure backstage and technical operations comply with legislation and ATG policies, with all documentation completed to a high standard. Carry out and regularly review Risk Assessments and Method Statements. Action safety points raised through audits or meetings within agreed timescales. Maintenance Work with the Technical Manager and Head of Stage to ensure backstage and auditorium areas are presented to the highest standards and remain safe. Develop, plan, and participate in maintenance, inspections, and testing of all technical infrastructure and equipment. Staff Development, Training & Communication Support the development of a skilled, cohesive, and motivated team through strong communication, training, and development. Ensure all ATG HR policies and procedures are implemented. Assist in recruiting, training, and managing staff to achieve departmental and business objectives. Participate in company, venue, and departmental meetings to ensure clear and consistent communication. Other Duties Work at other ATG venues when required. Undertake any reasonable duties and training as needed. Your skills, qualities, and experience. We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Essential Proven experience working on medium to large-scale touring productions, either from a receiving house or touring company perspective. Demonstrable experience in both leading and contributing effectively within a collaborative team environment. Proficient in the setup, operation, and live mixing of lighting for theatrical productions and live events. Extensive experience in programming and operating lighting using ETC Eos-family consoles, with a high level of proficiency expected. Familiarity with the Apex 10 desk is desirable, with the ability to deliver complex lighting states accurately and efficiently under production conditions. A versatile and experienced multi-skilled theatre technician, confident across a broad range of technical disciplines. Practical experience and competence in the use of counterweight (single purchase) flying systems. Excellent written and verbal communication skills, with a demonstrated ability to motivate colleagues and a strong commitment to both personal and team development. A proactive, solution-focused approach to problem solving, with the ability to remain calm and effective under pressure. Sound working knowledge of current health and safety legislation, including the Construction (Design and Management) Regulations 2015 (CDM), the Work at Height Regulations 2005 (WAHR), the Lifting. Operations and Lifting Equipment Regulations 1998 (LOLER), and the Provision and Use of Wok Equipment Regulations 1998 (PUWER), with the ability to apply these principles effectively within a practical theatre environment. Willingness and ability to work flexible hours, including evenings, weekends, and bank holidays, as required by the production schedule. A genuine enthusiasm for live performance and a commitment to delivering high-quality technical support to artists, creatives, and audiences alike. Desirable Formal training in Manual Handling and Working at Height, with the ability to apply safe working practices in line with current legislation. Current First Aid at Work certification. Portable Appliance Testing (PAT) qualification, with the ability to conduct and document inspections in accordance with safety standards. IOSH Managing Safely certificate or equivalent, demonstrating a proactive approach to maintaining a safe and legally compliant working environment. Qualification or proven competency in the safe use and handling of stage pyrotechnics. A working knowledge of the Health and Safety at Work etc. Act 1974 (HSAW), with the ability to support its practical application in a technical theatre setting. Understanding of domestic electrical installation principles, with working knowledge of relevant regulations and best practices. Certificates in BS 7909:2011 Code of Practice for Temporary Electrical Systems for Entertainment and related purposes and its implementation in live performance environments and BS 7671:2018 (IET Wiring Regulations), particularly in relation to theatre installations and temporary power systems. General understanding of building maintenance requirements and the ability to identify and report issues appropriately. Working knowledge of the BECTU/UK Theatre collective agreement, with an understanding of relevant working practices and conditions. Experience in relighting touring or transferred productions, with sensitivity to both the artistic intent and practical constraints of the receiving venue. About Us - Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees . click apply for full job details
Apr 25, 2026
Full time
Head of Lighting & Sound When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of Lighting & Sound - Sunderland Empire Theatre Reports to: Technical & Buildings Manager Reports: Deputy Chief LX, Senior Technician (s); Casual stage & LX crew Annualised hours contract - 40 hours per week plus 180 premium hours per annum. Join our Technical Department in a key leadership role supporting the Technical Manager while leading, managing, and developing the Lighting and Sound teams. You'll play a central part in welcoming and coordinating visiting companies, overseeing their technical and staffing requirements, delivering productions and events to the highest standards of safety and compliance, and ensuring our venue's equipment and infrastructure are maintained to an exceptional level. This full time, permanent position offers the opportunity to contribute to a dynamic, collaborative technical team at the heart of our venue's operations. Key Responsibilities Lead on the safe and efficient fit ups, load outs, and show operations in line with legislation and visiting company requirements. Enforce safe working practices, ensuring trained and competent staff appropriate to the operational requirements. Supporting the Technical Manager ensure that all activities, infrastructure and equipment meet regulations and ATG Policies Procedures and guidance. Manage the safe operation, maintenance, testing and repair of all venue electrical and technical infrastructure and equipment. Service, maintain, and install electrical equipment in accordance with current IEE regulations. Monitor and coordinate external contractors, ensuring all work meets required standards and Health & Safety obligations. Work with the city council and partner agencies to ensure compliance for visiting productions. Operational Requirements Schedule and resource technical staff through effective long term planning, costing, and compliance with working time and union agreements. Work closely with visiting companies to meet technical needs economically and within contractual terms. Communicate seat removals or layout changes to Box Office, Marketing, and Front of House. Ensure all expenditure aligns with agreed budgets and ATG finance policies. Technical Lead all Lighting and Sound activity, ensuring productions and events are delivered to the highest standard. Work with the Technical Manager and Head of Stage to ensure all production requirements are met efficiently. Plan ahead and schedule technical staff effectively, producing and approving rosters in good time. Provide excellent customer care to producers, touring companies, and production teams in partnership with Technical and Stage Door teams. Act as a primary contact for visiting companies, responding promptly and professionally. Assist with get ins/get outs and operate as duty technician or console operator when required. Train and develop technical staff to meet business needs. Maintain accurate records of equipment maintenance, inspections, and insurance checks. Attend technical meetings and communicate company processes, updates, and goals. Safety Support the implementation and monitoring of Health & Safety procedures in line with legislation for staff and visiting companies. Ensure backstage and technical operations comply with legislation and ATG policies, with all documentation completed to a high standard. Carry out and regularly review Risk Assessments and Method Statements. Action safety points raised through audits or meetings within agreed timescales. Maintenance Work with the Technical Manager and Head of Stage to ensure backstage and auditorium areas are presented to the highest standards and remain safe. Develop, plan, and participate in maintenance, inspections, and testing of all technical infrastructure and equipment. Staff Development, Training & Communication Support the development of a skilled, cohesive, and motivated team through strong communication, training, and development. Ensure all ATG HR policies and procedures are implemented. Assist in recruiting, training, and managing staff to achieve departmental and business objectives. Participate in company, venue, and departmental meetings to ensure clear and consistent communication. Other Duties Work at other ATG venues when required. Undertake any reasonable duties and training as needed. Your skills, qualities, and experience. We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary. Essential Proven experience working on medium to large-scale touring productions, either from a receiving house or touring company perspective. Demonstrable experience in both leading and contributing effectively within a collaborative team environment. Proficient in the setup, operation, and live mixing of lighting for theatrical productions and live events. Extensive experience in programming and operating lighting using ETC Eos-family consoles, with a high level of proficiency expected. Familiarity with the Apex 10 desk is desirable, with the ability to deliver complex lighting states accurately and efficiently under production conditions. A versatile and experienced multi-skilled theatre technician, confident across a broad range of technical disciplines. Practical experience and competence in the use of counterweight (single purchase) flying systems. Excellent written and verbal communication skills, with a demonstrated ability to motivate colleagues and a strong commitment to both personal and team development. A proactive, solution-focused approach to problem solving, with the ability to remain calm and effective under pressure. Sound working knowledge of current health and safety legislation, including the Construction (Design and Management) Regulations 2015 (CDM), the Work at Height Regulations 2005 (WAHR), the Lifting. Operations and Lifting Equipment Regulations 1998 (LOLER), and the Provision and Use of Wok Equipment Regulations 1998 (PUWER), with the ability to apply these principles effectively within a practical theatre environment. Willingness and ability to work flexible hours, including evenings, weekends, and bank holidays, as required by the production schedule. A genuine enthusiasm for live performance and a commitment to delivering high-quality technical support to artists, creatives, and audiences alike. Desirable Formal training in Manual Handling and Working at Height, with the ability to apply safe working practices in line with current legislation. Current First Aid at Work certification. Portable Appliance Testing (PAT) qualification, with the ability to conduct and document inspections in accordance with safety standards. IOSH Managing Safely certificate or equivalent, demonstrating a proactive approach to maintaining a safe and legally compliant working environment. Qualification or proven competency in the safe use and handling of stage pyrotechnics. A working knowledge of the Health and Safety at Work etc. Act 1974 (HSAW), with the ability to support its practical application in a technical theatre setting. Understanding of domestic electrical installation principles, with working knowledge of relevant regulations and best practices. Certificates in BS 7909:2011 Code of Practice for Temporary Electrical Systems for Entertainment and related purposes and its implementation in live performance environments and BS 7671:2018 (IET Wiring Regulations), particularly in relation to theatre installations and temporary power systems. General understanding of building maintenance requirements and the ability to identify and report issues appropriately. Working knowledge of the BECTU/UK Theatre collective agreement, with an understanding of relevant working practices and conditions. Experience in relighting touring or transferred productions, with sensitivity to both the artistic intent and practical constraints of the receiving venue. About Us - Our values ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation. THRIVE doing what we love (with passion and dynamism) CONNECT through every act (with collaboration and kindness) DARE to do different (with curiosity and courage) PERFORM at our best (with customer focus and ownership) Our Corporate Social Responsibility pillars Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities: Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being. Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working. Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees . click apply for full job details
Operations Director Location: Bournemouth Contract: Full time permanent - 40 hours per week Salary: 70,000 - 75,000 per annum, depending on experience Benefits: Discretionary bonus of up to 10% per annum Car allowance 25 days' annual leave plus Bank Holidays Company Pension Life Assurance Employee Discount Scheme About Us Make a real difference in the lives of young people. Join Budwood. Budwood provides high-quality Registered Children's Homes and Supported Living Homes for young people with complex needs, ranging from single-occupancy to 4 bed multi-occupancy provisions across Dorset and Hampshire. Our ethos is rooted in therapeutic, nurturing, family-style care - ensuring every young person experiences safety, stability and the opportunity to thrive. Driven by compassion, professionalism, and a commitment to excellence, we provide very high-quality services, with our inspection outcomes highly positive. We are continuously developing services that place young people's wellbeing at the heart of everything we do. Budwood is part of the Polaris Community, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as education, residential and leaving care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For Due to the expansion of Budwood, and more importantly striving for Outstanding Ofsted ratings, we are looking for an enthusiastic and driven Operations Director to support the Managing Director in delivering our services. If you are a leader who is passionate about transforming the lives of young people and committed to delivering exceptional care, we would love to hear from you. Role Responsibilities As the Operations Director, you will play a vital role in ensuring our homes run effectively and continue to deliver exceptional support. This is a leadership role where you will be a visible presence - coaching staff, championing high standards, and driving continuous service improvement. Your responsibilities will include: Overseeing the effective running of all homes to ensure high-quality, therapeutic support is consistently delivered. Leading, supervising and developing Area Managers, ensuring strong and motivated teams. Ensuring regulatory compliance and driving towards achieving Good and Outstanding Ofsted outcomes. Maintaining occupancy levels above 90%. Overseeing workforce planning, recruitment, and induction, reducing reliance on agency staff. Supporting the delivery of trauma-informed practice, working alongside clinical teams, therapists and psychologists. Managing budgets, rotas, and operational processes in line with legislation and company policies. Leading multi-agency liaison, chairing meetings and reviews, and ensuring safeguarding is upheld to the highest standard. Building strong relationships with internal teams, stakeholders, and commissioning authorities. About You Minimum of Level 5 qualification in residential childcare. Proactive, enthusiastic, and committed to achieving the best outcomes for children. Experience of managing complex social care/LAC services and trauma-informed practice. Excellent understanding of safeguarding, Children's Homes Regulations, and relevant legislation. Confident leadership skills, robust decision-making and strong written/verbal communication. Ability to manage budgets, oversee rotas and deliver projects effectively. A proactive, solution-focused approach. A commitment to personal development. Full UK driving licence. We are an Equal Opportunities employer. The successful applicant will be subject to a DBS check. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Logistics,
Apr 25, 2026
Full time
Operations Director Location: Bournemouth Contract: Full time permanent - 40 hours per week Salary: 70,000 - 75,000 per annum, depending on experience Benefits: Discretionary bonus of up to 10% per annum Car allowance 25 days' annual leave plus Bank Holidays Company Pension Life Assurance Employee Discount Scheme About Us Make a real difference in the lives of young people. Join Budwood. Budwood provides high-quality Registered Children's Homes and Supported Living Homes for young people with complex needs, ranging from single-occupancy to 4 bed multi-occupancy provisions across Dorset and Hampshire. Our ethos is rooted in therapeutic, nurturing, family-style care - ensuring every young person experiences safety, stability and the opportunity to thrive. Driven by compassion, professionalism, and a commitment to excellence, we provide very high-quality services, with our inspection outcomes highly positive. We are continuously developing services that place young people's wellbeing at the heart of everything we do. Budwood is part of the Polaris Community, one of the UK's largest leading communities of children's service providers. Within the community, we have independent fostering and adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as education, residential and leaving care services, and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff, and believe in their futures. What We Are Looking For Due to the expansion of Budwood, and more importantly striving for Outstanding Ofsted ratings, we are looking for an enthusiastic and driven Operations Director to support the Managing Director in delivering our services. If you are a leader who is passionate about transforming the lives of young people and committed to delivering exceptional care, we would love to hear from you. Role Responsibilities As the Operations Director, you will play a vital role in ensuring our homes run effectively and continue to deliver exceptional support. This is a leadership role where you will be a visible presence - coaching staff, championing high standards, and driving continuous service improvement. Your responsibilities will include: Overseeing the effective running of all homes to ensure high-quality, therapeutic support is consistently delivered. Leading, supervising and developing Area Managers, ensuring strong and motivated teams. Ensuring regulatory compliance and driving towards achieving Good and Outstanding Ofsted outcomes. Maintaining occupancy levels above 90%. Overseeing workforce planning, recruitment, and induction, reducing reliance on agency staff. Supporting the delivery of trauma-informed practice, working alongside clinical teams, therapists and psychologists. Managing budgets, rotas, and operational processes in line with legislation and company policies. Leading multi-agency liaison, chairing meetings and reviews, and ensuring safeguarding is upheld to the highest standard. Building strong relationships with internal teams, stakeholders, and commissioning authorities. About You Minimum of Level 5 qualification in residential childcare. Proactive, enthusiastic, and committed to achieving the best outcomes for children. Experience of managing complex social care/LAC services and trauma-informed practice. Excellent understanding of safeguarding, Children's Homes Regulations, and relevant legislation. Confident leadership skills, robust decision-making and strong written/verbal communication. Ability to manage budgets, oversee rotas and deliver projects effectively. A proactive, solution-focused approach. A commitment to personal development. Full UK driving licence. We are an Equal Opportunities employer. The successful applicant will be subject to a DBS check. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. We reserve the right to withdraw this advert without notification. PandoLogic. Category:Logistics,
Research Grants Manager We're looking for a Research Grants Manager to join the team. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Position: CE401 Research Grants Manager Location: Home-based, UK nationwide however, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £47,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,475 per annum may be applied in accordance to where you live) Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 8 May 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Interview Date: 20 May 2026 The Role The Research Grants Manager leads the design, delivery and governance of the Association's research funding portfolio. The role ensures that all Association funded research schemes, including fellowships and project grants, are strategically configured, rigorously governed and effectively delivered in line with the Association's Research Strategy. The role will ensure that research funding schemes are aligned with external research developments and designed to maximise long-term impact. The role includes formal accountability for embedding high-quality, inclusive and structured lived experience participation within research funding processes. The Research Grants Manager is the organisational lead for research funding operations, ensuring the Association maintains a sector-leading, transparent and strategically focused funding programme. Key responsibilities will include: Lead the design and operational delivery of Association research funding, including fellowships and project grant schemes. Accountable for the governance of funding mechanisms, ensuring fairness, compliance with governance standards and integration within existing research management systems. Management of expert review and award decision processes, ensuring robust scientific assessment, transparent decision-making and strategic alignment with organisational priorities. Ensure consistent, high-quality and inclusive lived experience involvement within research funding processes. Provide authoritative insight about Association funded research to communications, fundraising, policy and service development colleagues to assist with media and fundraising opportunities. Contribute to effective financial planning and budget monitoring across all funding schemes, including forecasting, risk management and reporting. About You You will: Be educated to post graduate level in a science, health, social science or related discipline Have experience of research management in a life science setting, including management of research funding award cycles To fulfil the role, you must be a resident of the UK and have the right to work in the UK Please state any preferences for flexible options in your covering letter. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. You may also have experience in areas such as Research and Grants Manager, Research Manager, Grants Manager, Scientific Research, Health, Social Science, Social Science Research. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
Apr 25, 2026
Full time
Research Grants Manager We're looking for a Research Grants Manager to join the team. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. Position: CE401 Research Grants Manager Location: Home-based, UK nationwide however, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) Hours: Full-time, 35 hours per week Salary: Circa £47,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,475 per annum may be applied in accordance to where you live) Contract: Permanent Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available. Closing Date: 8 May 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Interview Date: 20 May 2026 The Role The Research Grants Manager leads the design, delivery and governance of the Association's research funding portfolio. The role ensures that all Association funded research schemes, including fellowships and project grants, are strategically configured, rigorously governed and effectively delivered in line with the Association's Research Strategy. The role will ensure that research funding schemes are aligned with external research developments and designed to maximise long-term impact. The role includes formal accountability for embedding high-quality, inclusive and structured lived experience participation within research funding processes. The Research Grants Manager is the organisational lead for research funding operations, ensuring the Association maintains a sector-leading, transparent and strategically focused funding programme. Key responsibilities will include: Lead the design and operational delivery of Association research funding, including fellowships and project grant schemes. Accountable for the governance of funding mechanisms, ensuring fairness, compliance with governance standards and integration within existing research management systems. Management of expert review and award decision processes, ensuring robust scientific assessment, transparent decision-making and strategic alignment with organisational priorities. Ensure consistent, high-quality and inclusive lived experience involvement within research funding processes. Provide authoritative insight about Association funded research to communications, fundraising, policy and service development colleagues to assist with media and fundraising opportunities. Contribute to effective financial planning and budget monitoring across all funding schemes, including forecasting, risk management and reporting. About You You will: Be educated to post graduate level in a science, health, social science or related discipline Have experience of research management in a life science setting, including management of research funding award cycles To fulfil the role, you must be a resident of the UK and have the right to work in the UK Please state any preferences for flexible options in your covering letter. Finding strength through support The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. It's only thanks to the generosity of supporters and donors that they can provide vital support. The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they're determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity. The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work. A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. You may also have experience in areas such as Research and Grants Manager, Research Manager, Grants Manager, Scientific Research, Health, Social Science, Social Science Research. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.
The Role and Department The Senior Research Contracts Manager will provide expert leadership in the negotiation, drafting and management of research agreements, ensuring that the University's interests are protected while enabling high quality research activity to proceed efficiently. Acting as a senior point of escalation for complex or high risk contractual matters, the post holder will offer authoritative advice on contractual terms, governance requirements and compliance obligations across a diverse range of funders and partners. The role will involve drafting and negotiating a wide variety of research agreements, including collaboration agreements, contract research agreements, framework agreements, subcontracts, sub awards and studentships, working with a broad range of UK and international sponsors and collaborators. The post holder will also contribute to the smooth running of the research contract's function, including co ordinating the development of standard agreements and supporting the design and implementation of robust internal contracting processes and workflows, ensuring continuous enhancement of research contracting across the institution. You will work alongside two otherSenior Research Contracts Managers who provide leadership and oversight for the University's research contracting function, ensuring consistent practice, effective workload management and a coordinated, high quality service. The post holder will build strong working relationships with academic colleagues, Professional Services teams and external partners, providing clear guidance and negotiation leadership that balances institutional risk with enabling research activity. This role is central to ensuring contractual readiness, robust risk management and the effective transition of projects into delivery. A thorough understanding of the UK HEI research funding landscape is essential. Reporting to the Head of Research Operations, you will be a key member of the Senior Management Team. The post holder must be highly organised, detail focused and proactive in solving problems, with the ability to prioritise and manage a busy and varied workload. You will be comfortable working across multiple concurrent projects at different stages of development. As a confident communicator, you will form close working relationships with colleagues across the Operations Team, the Research Development Team, Faculty Offices, Heads of Department, Directors of Research, Department Managers and other Professional Support Staff. Subject to business need, the working pattern can be arranged to suit the successful applicant. Dependent on experience, the successful applicant may need to work on campus for the majority of the time for the first three months Further information about the role and the responsibilities is at the bottom of this job description.
Apr 25, 2026
Full time
The Role and Department The Senior Research Contracts Manager will provide expert leadership in the negotiation, drafting and management of research agreements, ensuring that the University's interests are protected while enabling high quality research activity to proceed efficiently. Acting as a senior point of escalation for complex or high risk contractual matters, the post holder will offer authoritative advice on contractual terms, governance requirements and compliance obligations across a diverse range of funders and partners. The role will involve drafting and negotiating a wide variety of research agreements, including collaboration agreements, contract research agreements, framework agreements, subcontracts, sub awards and studentships, working with a broad range of UK and international sponsors and collaborators. The post holder will also contribute to the smooth running of the research contract's function, including co ordinating the development of standard agreements and supporting the design and implementation of robust internal contracting processes and workflows, ensuring continuous enhancement of research contracting across the institution. You will work alongside two otherSenior Research Contracts Managers who provide leadership and oversight for the University's research contracting function, ensuring consistent practice, effective workload management and a coordinated, high quality service. The post holder will build strong working relationships with academic colleagues, Professional Services teams and external partners, providing clear guidance and negotiation leadership that balances institutional risk with enabling research activity. This role is central to ensuring contractual readiness, robust risk management and the effective transition of projects into delivery. A thorough understanding of the UK HEI research funding landscape is essential. Reporting to the Head of Research Operations, you will be a key member of the Senior Management Team. The post holder must be highly organised, detail focused and proactive in solving problems, with the ability to prioritise and manage a busy and varied workload. You will be comfortable working across multiple concurrent projects at different stages of development. As a confident communicator, you will form close working relationships with colleagues across the Operations Team, the Research Development Team, Faculty Offices, Heads of Department, Directors of Research, Department Managers and other Professional Support Staff. Subject to business need, the working pattern can be arranged to suit the successful applicant. Dependent on experience, the successful applicant may need to work on campus for the majority of the time for the first three months Further information about the role and the responsibilities is at the bottom of this job description.
Job Title: Business Development Manager - Freight Forwarding Location: Lutterworth Salary: £30,000 - £60,000 basic (DOE) + Uncapped Commission About the Role We are seeking a driven and commercially focused Business Development Manager to join a growing freight forwarding business based in Lutterworth. This is a fantastic opportunity for a proven sales professional to take ownership of new business growth within a dynamic and fast-paced logistics environment. Key Responsibilities Identify, target, and secure new business opportunities within the freight forwarding sector Develop and maintain a strong pipeline of prospective clients Build long-term relationships with customers across key industries Prepare and present tailored logistics solutions to meet client needs Negotiate rates, contracts, and service agreements Work closely with operations teams to ensure seamless service delivery Consistently meet and exceed revenue and margin targets Requirements Proven business development experience within freight forwarding is essential Demonstrable track record of achieving and exceeding sales targets Ability to provide evidence of previous successes (figures, wins, growth achieved) Strong understanding of air, sea, and/or road freight services Excellent communication, negotiation, and presentation skills Self-motivated, results-driven, and able to work independently What's on Offer Competitive basic salary (£30k - £60k depending on experience) Uncapped commission structure with high earning potential Opportunity to join a growing and ambitious business Autonomy to develop your own portfolio and strategy Supportive and collaborative team environment Apply Now If you are a high-performing sales professional within freight forwarding looking to take the next step in your career, we want to hear from you. Apply today with your CV and a summary of your key achievements.
Apr 25, 2026
Full time
Job Title: Business Development Manager - Freight Forwarding Location: Lutterworth Salary: £30,000 - £60,000 basic (DOE) + Uncapped Commission About the Role We are seeking a driven and commercially focused Business Development Manager to join a growing freight forwarding business based in Lutterworth. This is a fantastic opportunity for a proven sales professional to take ownership of new business growth within a dynamic and fast-paced logistics environment. Key Responsibilities Identify, target, and secure new business opportunities within the freight forwarding sector Develop and maintain a strong pipeline of prospective clients Build long-term relationships with customers across key industries Prepare and present tailored logistics solutions to meet client needs Negotiate rates, contracts, and service agreements Work closely with operations teams to ensure seamless service delivery Consistently meet and exceed revenue and margin targets Requirements Proven business development experience within freight forwarding is essential Demonstrable track record of achieving and exceeding sales targets Ability to provide evidence of previous successes (figures, wins, growth achieved) Strong understanding of air, sea, and/or road freight services Excellent communication, negotiation, and presentation skills Self-motivated, results-driven, and able to work independently What's on Offer Competitive basic salary (£30k - £60k depending on experience) Uncapped commission structure with high earning potential Opportunity to join a growing and ambitious business Autonomy to develop your own portfolio and strategy Supportive and collaborative team environment Apply Now If you are a high-performing sales professional within freight forwarding looking to take the next step in your career, we want to hear from you. Apply today with your CV and a summary of your key achievements.
Summary £15.45 - £15.65 per hour 35- 40 hour contract shifts 5am - 11pm 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Apr 25, 2026
Full time
Summary £15.45 - £15.65 per hour 35- 40 hour contract shifts 5am - 11pm 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Join Our Team: Area Operations Manager We're excited to welcome a new Area Operations Manager at our North West location. This role follows a 37 hours, over a 7-day working pattern. This role will be based at Rosegrove Depot, requiring regular travel to our North West Waterways and to our main hubs for collaborative meetings and team activities. The area of responsibility covers Leeds and Liverpool canal from top Lock Wigan to Greenberfield Locks at Barnaldswick. The operational area includes additional sites such as Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Role Overview In this role you will lead a team of 11 colleagues (Team Leader, Volunteering Leaders, Operatives plus apprentice), as well as numerous volunteers, focusing on day-to-day operational management and maintaining safety management protocols across the Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Having established ourselves as a major charity, we are now on a journey to deliver ambitious new plans - and central to this is the area structure that will enable us to deliver an outstanding service to all users and customers across our amazingly diverse network. Join us, as one of our new Area Operations Managers, and you'll play a key part in making sure this happens, as you take ownership of the quality and presentation of the waterways in your area. You'll be the main contact for a huge variety of people - not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging with them, listening to them, and understanding their needs, you'll be able to build up a complete picture of service-related and operational issues. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time. Throughout your work, you will be addressing key customer concerns and using your local knowledge to ensure we operate a reliable waterway network. And, most importantly, you will be helping us prove that life's better by water, by transforming our canals and rivers into spaces that bring well-being benefits to huge numbers of local people every day. Key Responsibilities Key correspondent for engaging with and listening to users, visitors, colleagues and volunteers to have a complete picture of service related and operational issues in their area. Development and implementation of a prioritised improvement programme to encourage greater participation with increasing levels of visitor satisfaction and aimed delivering against the Trust's framework of strategic objectives. Work collaboratively with colleagues across the area and wider Trust for the completion of works, delivery of wider Trust wellbeing, engagement, promotional and other activities. Liaison with and coordinate Trust priorities with other teams to ensure all works and initiatives within their area are programmed and delivered with current and future visitors in mind. Influence colleagues in relation to the delivery of works outside the scope of their own team to deliver. Manage minor projects - typically grant funded valued to £20k, achievement of outcomes and budget compliance, required reporting and other standards. Develop and grow the volunteering contribution to the care of the waterways with a targeted, engaging and satisfying programme of opportunities. Line management, coaching and mentoring of a team of paid colleagues and volunteers to operate the waterway; and deliver a planned programme of maintenance works to high quality, in time and to budgets; and reactive tasks as circumstances require. Planning of work schedules and rotas. Organise and oversee the daily operation of an area of the network to provide a 7-day operational service. Key contact with contracting partners in the undertaking of activities associated with the delivery of planned contracted and arising tasks in the Operational Contracts area. Undertake specialist activities (example Diving Contract Administration), as needed for the area and more widely where required. Identify and implement opportunities for efficiencies, achieving budgetary targets each year. Participation in the planning and delivery of a 24/7 on call response, to ensure visitor and neighbour safety and satisfaction is maintained at all times. Ensure availability of colleagues to resource the rota. Responsible for equipment, vehicles and buildings to the required standards to ensure their availability for works and cost effectiveness. About you Given how many different kinds of internal and external stakeholders you'll be dealing with, it's vitally important that you have excellent communication and influencing skills along with proven experience of leading successful teams and of managing and motivating groups of volunteers. You will also need substantial experience of developing and delivering programmes of work that have been effective in turning a strategic vision into reality. Safety is another major part of your remit, so you must have proven experience of safety management and, if you haven't already gained a NEBOSH certificate, then working towards one will be beneficial. A full valid driving licence is essential as you will need to be readily mobile across your area of responsibility. Skills & Qualifications Understanding and translating a strategic vision; and developing and delivering programmes of work, on time and on budget. Customer focused work which demonstrates the ability to deliver technical challenges in an operational management visitor / infrastructure network. Successfully leading teams and demonstrating delivery through others. Improving and maintaining motivation and engagement within teams, and of demonstrating a strong people focus. Environment to deliver an excellent visitor experience. Excellent interpersonal, leadership and communication skills. Proven comprehensive experience of safety management with some experience of the Construction (Design & Management) regulations. Solid experience of effective and efficient delivery processes and cost control; and managing budgets. Proven experience of working with, growing the support from and managing volunteers. Good experience of contract management. Qualifications Educated to degree level or equivalent in a relevant subject, desirable. Full and valid driving licence. What We Offer We offer an annual salary of £40,838 + £390 per month Car Cash Allowance. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. Guaranteed Interview Scheme for disabled applicants We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.
Apr 25, 2026
Full time
Join Our Team: Area Operations Manager We're excited to welcome a new Area Operations Manager at our North West location. This role follows a 37 hours, over a 7-day working pattern. This role will be based at Rosegrove Depot, requiring regular travel to our North West Waterways and to our main hubs for collaborative meetings and team activities. The area of responsibility covers Leeds and Liverpool canal from top Lock Wigan to Greenberfield Locks at Barnaldswick. The operational area includes additional sites such as Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Role Overview In this role you will lead a team of 11 colleagues (Team Leader, Volunteering Leaders, Operatives plus apprentice), as well as numerous volunteers, focusing on day-to-day operational management and maintaining safety management protocols across the Walton Summit Branch and the following reservoirs Winterburn, Whitemoor, Slipper Hill, Upper and Lower Foulridge, Barrowford and Rishton. Having established ourselves as a major charity, we are now on a journey to deliver ambitious new plans - and central to this is the area structure that will enable us to deliver an outstanding service to all users and customers across our amazingly diverse network. Join us, as one of our new Area Operations Managers, and you'll play a key part in making sure this happens, as you take ownership of the quality and presentation of the waterways in your area. You'll be the main contact for a huge variety of people - not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging with them, listening to them, and understanding their needs, you'll be able to build up a complete picture of service-related and operational issues. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time. Throughout your work, you will be addressing key customer concerns and using your local knowledge to ensure we operate a reliable waterway network. And, most importantly, you will be helping us prove that life's better by water, by transforming our canals and rivers into spaces that bring well-being benefits to huge numbers of local people every day. Key Responsibilities Key correspondent for engaging with and listening to users, visitors, colleagues and volunteers to have a complete picture of service related and operational issues in their area. Development and implementation of a prioritised improvement programme to encourage greater participation with increasing levels of visitor satisfaction and aimed delivering against the Trust's framework of strategic objectives. Work collaboratively with colleagues across the area and wider Trust for the completion of works, delivery of wider Trust wellbeing, engagement, promotional and other activities. Liaison with and coordinate Trust priorities with other teams to ensure all works and initiatives within their area are programmed and delivered with current and future visitors in mind. Influence colleagues in relation to the delivery of works outside the scope of their own team to deliver. Manage minor projects - typically grant funded valued to £20k, achievement of outcomes and budget compliance, required reporting and other standards. Develop and grow the volunteering contribution to the care of the waterways with a targeted, engaging and satisfying programme of opportunities. Line management, coaching and mentoring of a team of paid colleagues and volunteers to operate the waterway; and deliver a planned programme of maintenance works to high quality, in time and to budgets; and reactive tasks as circumstances require. Planning of work schedules and rotas. Organise and oversee the daily operation of an area of the network to provide a 7-day operational service. Key contact with contracting partners in the undertaking of activities associated with the delivery of planned contracted and arising tasks in the Operational Contracts area. Undertake specialist activities (example Diving Contract Administration), as needed for the area and more widely where required. Identify and implement opportunities for efficiencies, achieving budgetary targets each year. Participation in the planning and delivery of a 24/7 on call response, to ensure visitor and neighbour safety and satisfaction is maintained at all times. Ensure availability of colleagues to resource the rota. Responsible for equipment, vehicles and buildings to the required standards to ensure their availability for works and cost effectiveness. About you Given how many different kinds of internal and external stakeholders you'll be dealing with, it's vitally important that you have excellent communication and influencing skills along with proven experience of leading successful teams and of managing and motivating groups of volunteers. You will also need substantial experience of developing and delivering programmes of work that have been effective in turning a strategic vision into reality. Safety is another major part of your remit, so you must have proven experience of safety management and, if you haven't already gained a NEBOSH certificate, then working towards one will be beneficial. A full valid driving licence is essential as you will need to be readily mobile across your area of responsibility. Skills & Qualifications Understanding and translating a strategic vision; and developing and delivering programmes of work, on time and on budget. Customer focused work which demonstrates the ability to deliver technical challenges in an operational management visitor / infrastructure network. Successfully leading teams and demonstrating delivery through others. Improving and maintaining motivation and engagement within teams, and of demonstrating a strong people focus. Environment to deliver an excellent visitor experience. Excellent interpersonal, leadership and communication skills. Proven comprehensive experience of safety management with some experience of the Construction (Design & Management) regulations. Solid experience of effective and efficient delivery processes and cost control; and managing budgets. Proven experience of working with, growing the support from and managing volunteers. Good experience of contract management. Qualifications Educated to degree level or equivalent in a relevant subject, desirable. Full and valid driving licence. What We Offer We offer an annual salary of £40,838 + £390 per month Car Cash Allowance. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. Guaranteed Interview Scheme for disabled applicants We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.
Hours: Full Time - 40 hours - Monday to Friday Purpose of Role We are seeking an experienced Asset Management & Hard FM Specialist to support the delivery of asset strategy and operational excellence across a secure and technically demanding environment. Job Description The role will involve managing, verifying, asset surveying and optimising asset data while working closely with engineering and facilities teams to ensure compliance, performance, and commercial value. Due to the nature of the work, this role requires a high level of security clearance. Responsibilities Asset management across the full lifecycle, including: Asset verification, conditioning, variation and strategy Lifecycle Costing (LCR) and asset performance improvement Management and use of CAFM and CDE systems to ensure asset data accuracy and compliance. Supporting Hard FM service delivery, including: Engineering and planned/reactive maintenance activities PPM regimes aligned with SFG20 standards Contract and commercial support, ensuring services are delivered in line with contractual obligations. Liaison with internal and external stakeholders on asset performance and condition reporting. Ensuring engineering and asset compliance within a highly regulated environment. Essential Qualifications / Skills Asset management, asset verification and asset conditioning. Asset variation and asset strategy development. LCR, CAFM and CDE systems. Strong background in Hard FM services, including: Engineering and maintenance operations. PPM management and SFG20 compliance. Demonstrable commercial awareness and contract understanding. Must be a Sole UK National. Benefits Additional training and development. 26 days holiday (+ bank holidays). Generous pension contribution. Life assurance and much more. Flexible working arrangements including working from home. Equality, Diversity and Inclusion Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business - therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Apr 25, 2026
Full time
Hours: Full Time - 40 hours - Monday to Friday Purpose of Role We are seeking an experienced Asset Management & Hard FM Specialist to support the delivery of asset strategy and operational excellence across a secure and technically demanding environment. Job Description The role will involve managing, verifying, asset surveying and optimising asset data while working closely with engineering and facilities teams to ensure compliance, performance, and commercial value. Due to the nature of the work, this role requires a high level of security clearance. Responsibilities Asset management across the full lifecycle, including: Asset verification, conditioning, variation and strategy Lifecycle Costing (LCR) and asset performance improvement Management and use of CAFM and CDE systems to ensure asset data accuracy and compliance. Supporting Hard FM service delivery, including: Engineering and planned/reactive maintenance activities PPM regimes aligned with SFG20 standards Contract and commercial support, ensuring services are delivered in line with contractual obligations. Liaison with internal and external stakeholders on asset performance and condition reporting. Ensuring engineering and asset compliance within a highly regulated environment. Essential Qualifications / Skills Asset management, asset verification and asset conditioning. Asset variation and asset strategy development. LCR, CAFM and CDE systems. Strong background in Hard FM services, including: Engineering and maintenance operations. PPM management and SFG20 compliance. Demonstrable commercial awareness and contract understanding. Must be a Sole UK National. Benefits Additional training and development. 26 days holiday (+ bank holidays). Generous pension contribution. Life assurance and much more. Flexible working arrangements including working from home. Equality, Diversity and Inclusion Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other's differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business - therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Overview You're a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success. Qualifications Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting At least 4 years retail store management experience Confident and comfortable engaging customers to deliver an elevated experience Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis High level of ethics, values, integrity, and trust Flexible availability - including nights, weekends, and holidays Responsibilities Coaching and motivating your team to inspire top performance and an exceptional customer experience Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations Execute plans to drive key performance indicators to maximize profitability Enhance brand loyalty by empowering team to create a natural and personable experience for customers Act as a partner between customers, sales associates, store leadership and corporate business partners Maintains a high level of customer focus and leads by example with clear and engaging communication Ensures visual directives and standards are maintained Passion for teaching associates product knowledge and how to apply their learnings to the customer experience Benefits 28 days holiday - plus an extra day per year for the first 5 years! Associate discount of between 30 - 50% Employee Assistance Program - Retail Trust WellHub App: Employee wellbeing, discounted gym rates, health apps Company Sick Payscheme Head Office Internships Striper AmbassadorProgramme Development Opportunities Address The Arndale Centre City Manchester State/Province UK Postal Code M4 3AB
Apr 25, 2026
Full time
Overview You're a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success. Qualifications Demonstrated leadership ability with at least 5 years of experience in a customer-facing sales setting At least 4 years retail store management experience Confident and comfortable engaging customers to deliver an elevated experience Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis High level of ethics, values, integrity, and trust Flexible availability - including nights, weekends, and holidays Responsibilities Coaching and motivating your team to inspire top performance and an exceptional customer experience Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations Execute plans to drive key performance indicators to maximize profitability Enhance brand loyalty by empowering team to create a natural and personable experience for customers Act as a partner between customers, sales associates, store leadership and corporate business partners Maintains a high level of customer focus and leads by example with clear and engaging communication Ensures visual directives and standards are maintained Passion for teaching associates product knowledge and how to apply their learnings to the customer experience Benefits 28 days holiday - plus an extra day per year for the first 5 years! Associate discount of between 30 - 50% Employee Assistance Program - Retail Trust WellHub App: Employee wellbeing, discounted gym rates, health apps Company Sick Payscheme Head Office Internships Striper AmbassadorProgramme Development Opportunities Address The Arndale Centre City Manchester State/Province UK Postal Code M4 3AB
Service Manager We have a great opportunity for a Service Manager to join our Operations Team at our Newark Operation Centre. Youll be required to manage and support a large team of service drivers who provide vital waste disposal products and services to our customers premises. As a Service Manager at one of our Operations Centres you will be: Supporting the Centre Manager in managing productivity click apply for full job details
Apr 25, 2026
Full time
Service Manager We have a great opportunity for a Service Manager to join our Operations Team at our Newark Operation Centre. Youll be required to manage and support a large team of service drivers who provide vital waste disposal products and services to our customers premises. As a Service Manager at one of our Operations Centres you will be: Supporting the Centre Manager in managing productivity click apply for full job details
Summary £15.45 - £15.95 per hour 35 hour contract 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Apr 25, 2026
Full time
Summary £15.45 - £15.95 per hour 35 hour contract 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're reliable, organised and ready to go far. Just like you. As a Retail Shift Manager at Lidl, you'll help us maintain our high standards day after day. From motivating your team to taking responsibility for the shop floor, you'll keep our store running like clockwork, thriving in a fast-paced and challenging environment. You'll also reap the rewards of your hard work, enjoying the responsibility to prove yourself as a leader and find your footing for future success. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your role and champion you to succeed in your career here. What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager Handle freshness, cash processes, inventory and stock management to make sure shifts run smoothly Give our customers the very best experience every time they visit your store What you'll need Experience leading a team to achieve targets in a bustling, fast-paced environment The ability to effectively delegate tasks and motivate your team Patience and a friendly manner with the ability to keep calm in any situation Passion to thrive as a key part of the Store Team A proactive and encouraging approach to help your colleagues develop themselves and store operations What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Enhanced family leave Pension scheme Long service awards Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
Handle Recruitment are looking for an ambitious Sales Manager to join our client, selling premium hospitality across six flagship Arts, Entertainment, and Tennis events and delivering unforgettable experiences for their clients. West London Hybrid - 3 Days a week in office About the Role Our client's Hospitality Department delivers outstanding experiences and generates revenue across some of London's most iconic events, including: Summer: Giorgio Armani Tennis Classic, Taste of London, Hampton Court Palace Festival, Blenheim Palace Festival Winter: Hyde Park Winter Wonderland, Glide at Battersea Power Station Year-round: Lift 109 at Battersea Power Station This is a 360 sales role encompassing lead generation, proactive sales, client account management, and hands-on delivery at events. From Michelin-star dining packages to bespoke Christmas party experiences, no two days are the same. The Ideal Candidate Genuine passion for live events and hospitality sales 3-4+ years proven sales experience, ideally in events, hospitality, or related industries Thrives in a fast-paced, client-focused environment Experience in managing teams and leadership Confident managing the full sales cycle and building lasting client relationships This is an exciting opportunity to join a dynamic, high-performing team working on some of the UK's most loved events. Key Responsibilities Maximise revenue to achieve/exceed event targets Meet deadlines and work effectively under pressure Maintain high activity levels (40+ dials/day, 5+ effective calls) Manage and lead a sales team to ensure targets are met Arrange and attend meetings with new and existing clients Proactively source leads from multiple channels Maintain and develop the sales database and client communications Collaborate with sales team and other internal departments (marketing, operations, accounts, PR) Contribute ideas to enhance events and identify new opportunities Translate marketing strategies into exhibitor sales benefits Maintain and update floor plans, sales sheets, and mailers Execute consistent sales communication schedules and follow-up processes Deliver excellent client service and on-site hospitality Ensure re-booking processes are followed to maintain event integrity Take ownership of tasks, manage agendas, and deliver independently Key Results Areas Achieve and exceed personal and team sales targets Ensure lead and show targets are met/exceeded Maintain timely, high-quality client communications Deliver dependable, professional client service Contribute creatively to event content and client relationship development Maintain accurate weekly and monthly sales forecasting Strengths & Skills Proven sales/event sales experience Strong IT competency, especially Microsoft Office Excellent telesales experience and results Experience in sales planning and managing teams Highly organised with strong attention to detail Excellent written and verbal communication Commercially aware yet client-focused Able to work under pressure and deliver results through others Initiative-driven, solution-oriented, and creative Working arrangements Location: Chiswick Park, London Permanent contract, 9-5 pm Occasional weekend work at events (e.g., Taste of London, Hampton Court Palace Festival) Occasional travel for client meetings Apply today to further your application to the next stage! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Apr 25, 2026
Full time
Handle Recruitment are looking for an ambitious Sales Manager to join our client, selling premium hospitality across six flagship Arts, Entertainment, and Tennis events and delivering unforgettable experiences for their clients. West London Hybrid - 3 Days a week in office About the Role Our client's Hospitality Department delivers outstanding experiences and generates revenue across some of London's most iconic events, including: Summer: Giorgio Armani Tennis Classic, Taste of London, Hampton Court Palace Festival, Blenheim Palace Festival Winter: Hyde Park Winter Wonderland, Glide at Battersea Power Station Year-round: Lift 109 at Battersea Power Station This is a 360 sales role encompassing lead generation, proactive sales, client account management, and hands-on delivery at events. From Michelin-star dining packages to bespoke Christmas party experiences, no two days are the same. The Ideal Candidate Genuine passion for live events and hospitality sales 3-4+ years proven sales experience, ideally in events, hospitality, or related industries Thrives in a fast-paced, client-focused environment Experience in managing teams and leadership Confident managing the full sales cycle and building lasting client relationships This is an exciting opportunity to join a dynamic, high-performing team working on some of the UK's most loved events. Key Responsibilities Maximise revenue to achieve/exceed event targets Meet deadlines and work effectively under pressure Maintain high activity levels (40+ dials/day, 5+ effective calls) Manage and lead a sales team to ensure targets are met Arrange and attend meetings with new and existing clients Proactively source leads from multiple channels Maintain and develop the sales database and client communications Collaborate with sales team and other internal departments (marketing, operations, accounts, PR) Contribute ideas to enhance events and identify new opportunities Translate marketing strategies into exhibitor sales benefits Maintain and update floor plans, sales sheets, and mailers Execute consistent sales communication schedules and follow-up processes Deliver excellent client service and on-site hospitality Ensure re-booking processes are followed to maintain event integrity Take ownership of tasks, manage agendas, and deliver independently Key Results Areas Achieve and exceed personal and team sales targets Ensure lead and show targets are met/exceeded Maintain timely, high-quality client communications Deliver dependable, professional client service Contribute creatively to event content and client relationship development Maintain accurate weekly and monthly sales forecasting Strengths & Skills Proven sales/event sales experience Strong IT competency, especially Microsoft Office Excellent telesales experience and results Experience in sales planning and managing teams Highly organised with strong attention to detail Excellent written and verbal communication Commercially aware yet client-focused Able to work under pressure and deliver results through others Initiative-driven, solution-oriented, and creative Working arrangements Location: Chiswick Park, London Permanent contract, 9-5 pm Occasional weekend work at events (e.g., Taste of London, Hampton Court Palace Festival) Occasional travel for client meetings Apply today to further your application to the next stage! Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Apr 25, 2026
Full time
Customer Service Manager - London, United Kingdom Full-Time Reporting to Ecommerce Operations Manager, you are responsible for leading customer service team to deliver exceptional service, setting performance targets and developing policies to improve customer satisfaction and loyalty. Role and responsibilities In-house customer service team Manage in-house customer service team. Evaluate team structure. Recruit, train and develop team members. Coach and support team members in handling complex, escalated, or high-level VIP complaints, ensuring timely and satisfactory resolution. Resolve PayPal disputes timely. Manage refund registration. Set effective KPIs and monitor performance weekly. Implement actions to reduce ticket backlog, reduce ticket to order ratio, improve response time, response quality, resolution time and CSAT. Eventually build the team to not only resolve customer issues, but to support the business in retaining and converting customers from a commercial perspective. Outsourced contact centre Evaluate outsourced contact centre and possibly select and migrate to a new partner. Set relevant KPIs to contact centre that are different from in-house team and hold them accountable. Regular meetings and visits to contact centre. Check agent quality by sampling a percentage of responses. Identify problems and resolve root causes. Reduce escalation rate from contact centre to in-house team. Improve response time, response quality, resolution time and CSAT. General management Weekly KPI reporting - identify key trends, issues or complaints and implement action plans. Regularly analyse customer surveys and other feedback data to inform decisions. Review workflows and email templates. Review operating model between in-house team and outsourced contact centre and propose strategies. Forecast ticket volume and plan resources and scheduling accordingly in advance in response to business scaling. Review training needs and improve training materials, training process, training quality internally and externally. Constantly optimise technologies, systems and automation for efficiency where suitable. Collaborate with the wider teams to provide customers with information regarding fulfilment, product information, stock, etc. and improve the process. Support onsite product reviews and improve external customer review scores (e.g. TrustPilot). Ensure compliance with personal data protection rules. Balance the objectives of improving service levels and controlling costs. Knowledge and skills At least 5 years' solid ecommerce customer service experience at established fashion, homeware or lifestyle brands or retailers, ideally covering wide European markets. Existing experience in managing in-house customer service team and outsourced contact centre. Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills. Proficiency in CRM software (Zendesk, Gorgias, AI agent, chatbot), ERP systems and Microsoft Office Suite. Demonstrating solid achievements in KPIs, efficiency and customer satisfaction rather than activities. Proactive and self-motivated. Excellent problem-solving skills. Passionate about customer care. Highly organised with the ability to multitask. Good attention to detail. Resilient, focused under pressure in a fast-moving commercial environment. Effective communication skills, written and verbal, with a natural ability to connect with people at all levels. Educated to degree level. Proficiency in any of the following languages would be a plus: German, French, Italian or Spanish.
Administrative Support Officer - Grounds Maintenance Team Working Pattern: Monday to Friday, with flexibility required on occasion to support deadlines or evening meetings Pay Rate - PAYE 18.85ph - 25.40 Umb Location: London Borough of Hackney E2 - Fully on-site Are you an organised, proactive administrator with a passion for supporting essential community services? The London Borough of Hackney is seeking an enthusiastic Administrative Support Officer to join our dedicated Grounds Maintenance team . This is an excellent opportunity to play a key role in supporting services that help keep Hackney's green spaces safe, well-maintained, and welcoming for residents. About the Role You will provide comprehensive administrative and information support to the Grounds Maintenance service, working closely with managers and colleagues across the division. Your work will help ensure smooth operations, effective record-keeping, and high standards of service delivery. Key Responsibilities Provide a full range of administrative, clerical, and information services to the Grounds Maintenance team Support the implementation and ongoing maintenance of divisional information systems Prepare meeting agendas, circulate papers, take minutes, and assist with drafting reports Process work orders, manage stationery and office supplies, and maintain filing and documentation systems Monitor correspondence and ensure corporate response targets are met Administer staff absences, sickness records, and support recruitment and selection processes Assist with training and induction of new staff Support budget-setting processes, account closure, and data collection for statutory and performance reporting Work collaboratively with other teams and contribute to knowledge-sharing and service improvement Undertake special projects as requested by senior management About You You will bring a strong administrative background and the ability to work confidently in a busy, fast-paced environment. Essential skills and experience include: Proven experience delivering high-quality administrative support in a large or complex organisation Experience arranging and servicing meetings, including minute-taking Strong written and verbal communication skills, including drafting correspondence on behalf of senior managers Ability to work independently, manage competing priorities, and meet deadlines Good numeracy and analytical skills, with experience interpreting data and supporting financial processes Experience maintaining office systems such as absence monitoring, timesheets, and corporate returns Confident liaising with officers and external agencies in a professional manner Understanding of budgets and the importance of monitoring and control Commitment to equality, inclusion, and diversity Proficiency in ICT systems, including Google applications (Docs, Sheets, Slides) and familiarity with financial or case management systems (e.g. Cedar, ICase Respond) Why Join Hackney? Hackney is committed to delivering high-quality public services and fostering a culture of learning, collaboration, and community impact. This role offers the chance to make a meaningful contribution while developing your administrative career within local government. If you're a reliable problem-solver with strong organisational skills and a passion for public service, we'd love to hear from you. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Apr 25, 2026
Seasonal
Administrative Support Officer - Grounds Maintenance Team Working Pattern: Monday to Friday, with flexibility required on occasion to support deadlines or evening meetings Pay Rate - PAYE 18.85ph - 25.40 Umb Location: London Borough of Hackney E2 - Fully on-site Are you an organised, proactive administrator with a passion for supporting essential community services? The London Borough of Hackney is seeking an enthusiastic Administrative Support Officer to join our dedicated Grounds Maintenance team . This is an excellent opportunity to play a key role in supporting services that help keep Hackney's green spaces safe, well-maintained, and welcoming for residents. About the Role You will provide comprehensive administrative and information support to the Grounds Maintenance service, working closely with managers and colleagues across the division. Your work will help ensure smooth operations, effective record-keeping, and high standards of service delivery. Key Responsibilities Provide a full range of administrative, clerical, and information services to the Grounds Maintenance team Support the implementation and ongoing maintenance of divisional information systems Prepare meeting agendas, circulate papers, take minutes, and assist with drafting reports Process work orders, manage stationery and office supplies, and maintain filing and documentation systems Monitor correspondence and ensure corporate response targets are met Administer staff absences, sickness records, and support recruitment and selection processes Assist with training and induction of new staff Support budget-setting processes, account closure, and data collection for statutory and performance reporting Work collaboratively with other teams and contribute to knowledge-sharing and service improvement Undertake special projects as requested by senior management About You You will bring a strong administrative background and the ability to work confidently in a busy, fast-paced environment. Essential skills and experience include: Proven experience delivering high-quality administrative support in a large or complex organisation Experience arranging and servicing meetings, including minute-taking Strong written and verbal communication skills, including drafting correspondence on behalf of senior managers Ability to work independently, manage competing priorities, and meet deadlines Good numeracy and analytical skills, with experience interpreting data and supporting financial processes Experience maintaining office systems such as absence monitoring, timesheets, and corporate returns Confident liaising with officers and external agencies in a professional manner Understanding of budgets and the importance of monitoring and control Commitment to equality, inclusion, and diversity Proficiency in ICT systems, including Google applications (Docs, Sheets, Slides) and familiarity with financial or case management systems (e.g. Cedar, ICase Respond) Why Join Hackney? Hackney is committed to delivering high-quality public services and fostering a culture of learning, collaboration, and community impact. This role offers the chance to make a meaningful contribution while developing your administrative career within local government. If you're a reliable problem-solver with strong organisational skills and a passion for public service, we'd love to hear from you. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Warehouse Manager / Distribution Centre Manager Pratap Partnership is recruiting for a highly motivated Distribution Centre Manager to join a 24 hour operation in a dynamic and fast paced environment. As part of the UK Senior Management Team, the role reports directly to the Operations Director and is pivotal in ensuring operational excellence across multiple functions: Transport & Facilities Management Stock Control Customer Service Systems Quality Key Responsibilities: Oversee the overall performance of the above areas for a £35million turnover business with circa 180 staff. Lead a culture of continuous improvement, embedding transformation initiatives and securing team engagement and commitment. Drive a strong customer focused approach. Lead and coach teams, fostering a high performance culture and elevating standards in behaviour and performance. Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent, secure, and timely deliveries. Utilise data and analytics to inform decision making and enhance operational performance. Work closely with the (HSE) team to maintain a safe working environment. Candidate Profile: Experience: At least 5 years' management experience in an FMCG distribution environment, with a clear understanding of operational excellence. Evidence of experience in leading organisational transformation and driving continuous improvement initiatives. Customer and solution focused experience. Knowledge of safety standards and the ability to promote a safety first culture. Strong analytical skills with critical thinking and a strategic outlook. Personal qualities: Strong leadership capabilities with the ability to motivate and develop teams and individuals. Resilient and robust, able to work effectively under pressure and adapt to change. Solution oriented mindset with a focus on delivering results quickly and effectively. Evidence of driving improvement and delivering transformation. Opportunities Highly visible senior leadership role in a large scale distribution centre. Lead major improvements that elevate customer service, safety, and operational standards. Contribute to a culture of growth, innovation, and excellence within the organisation.
Apr 25, 2026
Full time
Warehouse Manager / Distribution Centre Manager Pratap Partnership is recruiting for a highly motivated Distribution Centre Manager to join a 24 hour operation in a dynamic and fast paced environment. As part of the UK Senior Management Team, the role reports directly to the Operations Director and is pivotal in ensuring operational excellence across multiple functions: Transport & Facilities Management Stock Control Customer Service Systems Quality Key Responsibilities: Oversee the overall performance of the above areas for a £35million turnover business with circa 180 staff. Lead a culture of continuous improvement, embedding transformation initiatives and securing team engagement and commitment. Drive a strong customer focused approach. Lead and coach teams, fostering a high performance culture and elevating standards in behaviour and performance. Implement and maintain Standard Operating Procedures (SOPs) to ensure consistent, secure, and timely deliveries. Utilise data and analytics to inform decision making and enhance operational performance. Work closely with the (HSE) team to maintain a safe working environment. Candidate Profile: Experience: At least 5 years' management experience in an FMCG distribution environment, with a clear understanding of operational excellence. Evidence of experience in leading organisational transformation and driving continuous improvement initiatives. Customer and solution focused experience. Knowledge of safety standards and the ability to promote a safety first culture. Strong analytical skills with critical thinking and a strategic outlook. Personal qualities: Strong leadership capabilities with the ability to motivate and develop teams and individuals. Resilient and robust, able to work effectively under pressure and adapt to change. Solution oriented mindset with a focus on delivering results quickly and effectively. Evidence of driving improvement and delivering transformation. Opportunities Highly visible senior leadership role in a large scale distribution centre. Lead major improvements that elevate customer service, safety, and operational standards. Contribute to a culture of growth, innovation, and excellence within the organisation.
Product Owner / Product Management Support - Global Credit Operations (EMEA) Bromley, GB Posted Apr 17, 2026 Job Description This role provides critical support to the Product Owner and Product Management function within Global Credit Operations (GCO) across the EMEA region. The successful candidate will help enable the delivery and adoption of strategic initiatives across credit and trade adjacent operational processes, including the implementation of AI enabled solutions. Working closely with senior Product Owners, regional operations leaders, technology, and delivery teams, the role supports the translation of global product strategy into effective regional execution, while ensuring EMEA specific regulatory, operational, and market considerations are fully reflected. This opportunity is well suited to a collaborative professional who values thoughtful execution and is comfortable operating within a complex, highly regulated environment. Responsibilities Support delivery of the global product vision and roadmap for Global Credit Operations, with a focus on EMEA priorities. Translate global product direction into clear, EMEA-relevant features, user stories, and backlog items. Partner with the lead Product Owner/Manager to help manage and refine the backlog, ensuring items are well defined and ready for delivery. Collaborate with EMEA Operations, Risk, Compliance, and Technology teams to understand regional requirements, constraints, and dependencies. Support the rollout of AI enabled capabilities within EMEA credit operations, such as: Document processing, Exception handling, Controls automation, Human in the loop workflows. Contribute to scope and sequencing discussions, helping balance value, risk, and delivery capacity. Participate in Agile ceremonies, including story refinement and sprint readiness activities. Review delivered functionality to confirm it meets agreed EMEA business, regulatory, and operational needs. Act as a connection point between global product teams and EMEA stakeholders, supporting alignment, openness, and adoption. What we are looking for Experience supporting Product Owners or Product Managers in enterprise or financial services environments. Working knowledge of Global Credit Operations, Trade Finance, or related banking operations within EMEA. Exposure to AI enabled or data driven solutions in regulated operational settings. Proven ability to organise complex information, apply analysis, and maintain high quality documentation. Comfortable working within a global, matrixed delivery model. Clear and thoughtful communication skills, especially when connecting global plans with regional needs. Experience working in Agile or scaled Agile environments. What Success Looks Like EMEA regulatory and operational requirements are clearly represented in global product delivery. Delivery teams are supported with a consistent flow of well prepared, high quality work items. AI and automation solutions are introduced smoothly into EMEA operations and add real value. Strong, trusting relationships across Global Product, EMEA Operations, and Technology teams. Fewer late stage changes, reduced rework, and smoother regional delivery. Age requirement: Must at least be 18 years of age.
Apr 25, 2026
Full time
Product Owner / Product Management Support - Global Credit Operations (EMEA) Bromley, GB Posted Apr 17, 2026 Job Description This role provides critical support to the Product Owner and Product Management function within Global Credit Operations (GCO) across the EMEA region. The successful candidate will help enable the delivery and adoption of strategic initiatives across credit and trade adjacent operational processes, including the implementation of AI enabled solutions. Working closely with senior Product Owners, regional operations leaders, technology, and delivery teams, the role supports the translation of global product strategy into effective regional execution, while ensuring EMEA specific regulatory, operational, and market considerations are fully reflected. This opportunity is well suited to a collaborative professional who values thoughtful execution and is comfortable operating within a complex, highly regulated environment. Responsibilities Support delivery of the global product vision and roadmap for Global Credit Operations, with a focus on EMEA priorities. Translate global product direction into clear, EMEA-relevant features, user stories, and backlog items. Partner with the lead Product Owner/Manager to help manage and refine the backlog, ensuring items are well defined and ready for delivery. Collaborate with EMEA Operations, Risk, Compliance, and Technology teams to understand regional requirements, constraints, and dependencies. Support the rollout of AI enabled capabilities within EMEA credit operations, such as: Document processing, Exception handling, Controls automation, Human in the loop workflows. Contribute to scope and sequencing discussions, helping balance value, risk, and delivery capacity. Participate in Agile ceremonies, including story refinement and sprint readiness activities. Review delivered functionality to confirm it meets agreed EMEA business, regulatory, and operational needs. Act as a connection point between global product teams and EMEA stakeholders, supporting alignment, openness, and adoption. What we are looking for Experience supporting Product Owners or Product Managers in enterprise or financial services environments. Working knowledge of Global Credit Operations, Trade Finance, or related banking operations within EMEA. Exposure to AI enabled or data driven solutions in regulated operational settings. Proven ability to organise complex information, apply analysis, and maintain high quality documentation. Comfortable working within a global, matrixed delivery model. Clear and thoughtful communication skills, especially when connecting global plans with regional needs. Experience working in Agile or scaled Agile environments. What Success Looks Like EMEA regulatory and operational requirements are clearly represented in global product delivery. Delivery teams are supported with a consistent flow of well prepared, high quality work items. AI and automation solutions are introduced smoothly into EMEA operations and add real value. Strong, trusting relationships across Global Product, EMEA Operations, and Technology teams. Fewer late stage changes, reduced rework, and smoother regional delivery. Age requirement: Must at least be 18 years of age.
We are seeking an experienced Facilities Manager to oversee a small UK team and support our fabulous client in central Windsor and across Europe. This is a hands-on role requiring proven experience managing Class A office space and maintaining company facilities and equipment to the highest standards across multiple regions. This role is based in central Windsor and will pay a salary of up to £75,000 plus fantastic benefits. Hybrid working is available after probation (one day a week from home) The Facilities Manager role will require travel on average every two months for 2-4 days within Europe (fully expensed) Main responsibilities for the Facilities Manager: Lead the UK FM team of 2 co-coordinators plus a contractor and oversee day-to-day operations, security, and office communications. Manage office relocations, refurbishments, and fit-outs, working with agencies, architects, and contractors. Handle supplier relationships, contracts, lease renewals, and maintenance schedules (PPM). Ensure Health & Safety compliance, risk assessments, ISO standards, and business continuity. Prepare reports, manage budgets, and support ad hoc projects, including potential overseas travel Negotiate head of terms and leases with in-house and local lawyers Liaise with architect to design floor plan options. Organise and coordinate complete office fit out. Coordinate building work and assist employees with internal moves. Skills required for the Facilities Manager role are: 5+ years experience in facilities management, including lease negotiations and Class A office management. EU Facilities management experience Strong knowledge of hard service management, asset maintenance, and PPM scheduling. Excellent organisational, analytical, and communication skills. IOSH / NEBOSH qualifications Flexible for occasional evenings/weekends. Advanced Microsoft Office skills. Benefits: Cinema room Free lunches Hybrid working Annual bonus Group Income Protection Group Life Assurance Pension 9% by you and then 5% company paid Bereavement and Probate Helplines Private Medical Insurance Health Assessments Dental & Optical Cashback Employee Assistance Programme This is a fantastic opportunity to play a key role in maintaining world-class facilities while working closely with senior leadership.
Apr 25, 2026
Full time
We are seeking an experienced Facilities Manager to oversee a small UK team and support our fabulous client in central Windsor and across Europe. This is a hands-on role requiring proven experience managing Class A office space and maintaining company facilities and equipment to the highest standards across multiple regions. This role is based in central Windsor and will pay a salary of up to £75,000 plus fantastic benefits. Hybrid working is available after probation (one day a week from home) The Facilities Manager role will require travel on average every two months for 2-4 days within Europe (fully expensed) Main responsibilities for the Facilities Manager: Lead the UK FM team of 2 co-coordinators plus a contractor and oversee day-to-day operations, security, and office communications. Manage office relocations, refurbishments, and fit-outs, working with agencies, architects, and contractors. Handle supplier relationships, contracts, lease renewals, and maintenance schedules (PPM). Ensure Health & Safety compliance, risk assessments, ISO standards, and business continuity. Prepare reports, manage budgets, and support ad hoc projects, including potential overseas travel Negotiate head of terms and leases with in-house and local lawyers Liaise with architect to design floor plan options. Organise and coordinate complete office fit out. Coordinate building work and assist employees with internal moves. Skills required for the Facilities Manager role are: 5+ years experience in facilities management, including lease negotiations and Class A office management. EU Facilities management experience Strong knowledge of hard service management, asset maintenance, and PPM scheduling. Excellent organisational, analytical, and communication skills. IOSH / NEBOSH qualifications Flexible for occasional evenings/weekends. Advanced Microsoft Office skills. Benefits: Cinema room Free lunches Hybrid working Annual bonus Group Income Protection Group Life Assurance Pension 9% by you and then 5% company paid Bereavement and Probate Helplines Private Medical Insurance Health Assessments Dental & Optical Cashback Employee Assistance Programme This is a fantastic opportunity to play a key role in maintaining world-class facilities while working closely with senior leadership.
A local neighborhood Bistro in Islington is seeking a dynamic General Manager to lead its operations. Responsibilities include overseeing pre-opening processes, shaping the guest experience, and driving financial success. The ideal candidate has over 5 years of experience in hospitality, is passionate about food and service, and possesses strong financial acumen. This role offers opportunities for autonomy, learning and development, and additional benefits such as a company pension and paid overtime.
Apr 25, 2026
Full time
A local neighborhood Bistro in Islington is seeking a dynamic General Manager to lead its operations. Responsibilities include overseeing pre-opening processes, shaping the guest experience, and driving financial success. The ideal candidate has over 5 years of experience in hospitality, is passionate about food and service, and possesses strong financial acumen. This role offers opportunities for autonomy, learning and development, and additional benefits such as a company pension and paid overtime.
