8 jobs found

Customer Service Advisor (E-commerce / Online Marketplaces) Location: Near Stoke-on-Trent (Staffordshire area), commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding towns/villages. A successful online and offline company is looking for a Customer Service Advisor to support its growing online ecommerce operation , providing a first-class experience across online marketplaces (including the company website and major marketplace platforms). What you'll be doing Handling customer queries across e-commerce marketplaces (website and major platforms such as Amazon/eBay-style channels) Responding via telephone, webchat and email Managing customer accounts (updating details, placing manual orders) Working with third-party logistics, outsourcing warehousing, picking/packing, inventory and transport to a specialist providers) to keep orders moving to agreed service levels Managing returns and coordinating with internal Quality/Product teams to reach the best outcome Investigating delayed/lost deliveries with logistics partners and couriers Spotting recurring issues and suggesting improvements to website content and product listings Working closely with internal teams (including Marketing) to plan workload around upcoming campaigns and remain on-brand What we're looking for Strong customer service experience (B2C or ecommerce ideal) Excellent communication and listening skills Confident telephone manner Strong IT skills and ability to learn systems quickly Good communication skills strong MS Office and spredsheet skills Calm under pressure with strong organisation and prioritisation Customer-focused, results-oriented and able to make sound process decisions Location / Commutable from Near Stoke-on-Trent, Newcastle-under-Lyme area, Kidsgrove, Keele , Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, Staffordshire, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding settlements.

Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries. Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working. We offer a starting salary of £25,936. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary. What we look for We are looking for people with great customer service skills who have the ability to actively listen. Our calls can be complex and difficult so you will need to be resilient. We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers. The ability to turn a problem in to a solution. Empathy and a passion for helping people. The ability to connect and communicate with colleagues across the business. The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage. As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in. Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!

Experienced Mortgage Advisor / Mortgage Broker - Hanley Location: Hanley, Staffordshire Salary: Up to £29,000 including car allowance OTE: £100,000+ Uncapped Earnings Job Type: Full-Time Permanent Cameron James Professional Recruitment is proud to be recruiting for an experienced Mortgage Advisor / Mortgage Broker on behalf of a highly respected estate agency and financial services business in Hanley. This opportunity offers genuine high earnings, warm estate agency leads, strong administration support, and long-term career progression within a successful mortgage brokerage environment. The Opportunity The successful Mortgage Advisor will work closely with a busy estate agency branch, benefiting from: • High-quality mortgage and protection leads • Existing client database opportunities • Strong introducer relationships • Full administration support • Uncapped commission structure • Income guarantees for the first 6 months Package & Benefits • Basic salary up to £29,000 including car allowance • OTE £100,000+ • Income guarantee up to £1,000 per month • Pension and life assurance • Career progression opportunities • Ongoing support and development Key Responsibilities • Provide whole-of-market mortgage and protection advice • Conduct fact-finds and affordability assessments • Convert estate agency generated leads • Manage mortgage applications through to completion • Maintain FCA compliant advice standards • Deliver outstanding customer service Requirements • CeMAP qualified (or equivalent) • Previous Mortgage Advisor / Mortgage Broker experience • Strong mortgage and protection knowledge • Excellent communication and relationship-building skills • Professional and target-driven approach This is an excellent opportunity for an ambitious Mortgage Advisor or Mortgage Broker seeking strong earnings potential and long-term career growth in Hanley. Contact: Bryn McMillan Financial Services Recruitment Director Cameron James Professional Recruitment

Vehicle Technician Location: Basingstoke Salary: Basic 32,282 + 40,000+ OTE Command Recruitment is recruiting on behalf of a successful and growing automotive retailer for a skilled Vehicle Technician to join their busy workshop team in Basingstoke. This is an excellent opportunity for a technician who enjoys hands-on mechanical work, vehicle preparation, servicing, and delivering high standards in a fast-paced dealership environment. What's on Offer Basic salary of 32,282 40,000+ OTE 25 days annual leave plus Bank Holidays State-of-the-art workshop facilities Manufacturer training and development Fast-track accreditation available for non-brand technicians Flexible working patterns and applicable rotas Company pension scheme Employee referral programme Guaranteed earnings available for the right candidate The Role As a Vehicle Technician, you will be responsible for carrying out vehicle preparation, servicing, maintenance, and repairs to manufacturer and dealership standards. You'll play an important role in ensuring vehicles are prepared efficiently and presented in excellent mechanical condition prior to customer handover. Key Responsibilities Carry out vehicle servicing, maintenance, and repair work Complete PDI inspections and vehicle preparation tasks Conduct vehicle health checks and identify any additional work required Ensure all work is completed to manufacturer and dealership standards Accurately complete job cards and workshop documentation Support workshop efficiency by completing work within agreed timeframes Maintain a clean, safe, and organised working environment Work closely with workshop controllers and service advisors when required Road test vehicles where necessary following repair or preparation work About You Essential NVQ Level 2 or 3 (or equivalent) in Vehicle Maintenance & Repair Previous experience as a Vehicle Technician, Prep Technician, PDI Technician, or Service Technician Full UK driving licence Good attention to detail and quality standards Positive attitude and strong team ethic Ability to work efficiently in a busy workshop environment Desirable Previous dealership or manufacturer experience MOT licence preferred but not essential Experience working with modern workshop systems and processes This role would suit a Vehicle Technician looking to join a professional dealership group offering excellent earning potential, ongoing training, and long-term career development.

We have an exciting opportunity for an Independent Domestic Violence Advocate. You will be working as part of a dynamic team at New Era delivering crisis intervention, advocacy and support to high risk victims of domestic abuse. The role will involve supporting service users across the Stoke-on-Trent and Staffordshire area, working 37.5 hours a week. 9-5 Monday to Friday, however flexible working and some evenings/ Saturdays maybe required. This post is permanent and subject to hybrid working following successful completion of probationary period . Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As an Independent Domestic Violence Advisor you will: provide a pro-active, high quality, frontline service to victims of domestic violence and abuse aged 18 and above make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues carry out on-going risk assessment, individual safety planning & offer advocacy and practical support. make proactive contact, providing high quality advocacy & support in line with service user needs attend relevant meetings & forums providing feedback to the wider team build relationships with local organisations to raise the profile of the service. You will need: Experience of safeguarding, working with complex needs and completing risk management and safety planning is desirable. An excellent understanding of the issues effecting the communities you support including an understanding of the barriers to accessing support. Please see attached Job Description and Person Specification for further details. About Us Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Sales Advisor Location: Keele University Campus, Stoke-on-Trent Rate: Competitive hourly rate + commission Contract: Long term contract role with potential to become permanent Start Date: Immediate About the Role A fast-growing Internet Service Provider is looking for a confident and motivated Sales Advisor to join their Desk-Based Sales Team on a contract basis , with the opportunity to move into a permanent position based on performance. Working from brand-new offices on the Keele University Campus , you ll be responsible for driving customer sign-ups across Stoke-on-Trent and the surrounding areas . Key Responsibilities: Make outbound calls and send follow-up emails to convert leads Handle inbound enquiries and create new sales opportunities Build and maintain strong customer relationships Meet and exceed sales targets and KPIs Deliver a high standard of service in a fast-paced environment What We re Looking For: Experience in outbound or contact centre-based sales A strong track record of hitting or exceeding targets Excellent communication and interpersonal skills Calm and professional approach when handling objections Proficiency in Microsoft Office (Word, Excel, PowerPoint); CRM experience is a plus Self-motivated, results-driven, and able to manage time effectively What s on Offer: Hourly pay plus uncapped commission Immediate start available Long term contract with a potential path to a permanent role Full training on products, processes, and systems Work in a modern office environment at Keele University Campus Opportunity to join a fast-growing company with long-term potential How to Apply If you're ready to start immediately and want to prove yourself in a role with long-term potential, apply today. Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Internal Parts Sales Location: Bromsgrove Salary : up to £30,000 DOE Reference: (phone number removed) Are you passionate about tractors and farm machinery? Do you enjoy helping customers find the right technical solutions? We're recruiting on behalf of the UK's leading aftermarket supplier of vintage, classic, and modern tractor parts, a fast-growing online business serving both trade and retail customers across the UK and internationally. This is a fantastic opportunity to join a dynamic team in a customer-facing technical advisory role, where your mechanical knowledge and enthusiasm for agricultural machinery will be highly valued. Key Responsibilities Handle inbound sales enquiries via phone and email. Provide expert technical advice and product recommendations. Build and maintain strong relationships with trade and retail customers. Process orders across multiple channels including telephone, email, and website. Collaborate with the Sales Manager and Product Development Engineer to support new product development. Attend manufacturer-led training sessions to stay up to date with product knowledge and brand promotions. Person Profile Customer-focused, enthusiastic, and highly organised. Strong communication skills with a professional telephone manner. Confident dealing with a wide range of customers from the general public to engineers and dealerships. Technically minded, with practical experience working on machinery (preferred but not essential). IT literate, with working knowledge of Outlook and web browsers; familiarity with Sage 200 is a bonus. A genuine interest in tractors vintage, classic, and modern is highly desirable. Team player, comfortable working in a busy office environment and attending exhibitions. This is a brilliant opportunity to turn your technical expertise into a rewarding career with long-term progression prospects. If you're ready to join a company that values mechanical knowledge and customer service, we d love to hear from you. If you're interested in applying, message Jack at (url removed)

Sales Technician Location: Bromsgrove Salary: Up to £30,000 DOE Reference: (phone number removed) Are you passionate about mechanical components and enjoy helping customers find the right technical solutions? We're recruiting on behalf of a leading aftermarket supplier of specialist parts for a wide range of machinery, serving both trade and retail customers across the UK and internationally. This is a fantastic opportunity to join a dynamic team in a customer-facing technical advisory role, where your mechanical knowledge and experience in parts sales will be highly valued. Key Responsibilities Handle inbound sales enquiries via phone and email. Provide expert technical advice and product recommendations. Build and maintain strong relationships with trade and retail customers. Process orders across multiple channels including telephone, email, and website. Collaborate with the Sales Manager and Product Development Engineer to support new product development. Attend manufacturer-led training sessions to stay up to date with product knowledge and brand promotions. Person Profile Customer-focused, enthusiastic, and highly organised. Strong communication skills with a professional telephone manner. Confident dealing with a wide range of customers from the general public to engineers and dealerships. Technically minded, with practical experience working on or selling mechanical parts and machinery (preferred). IT literate, with working knowledge of Outlook and web browsers; familiarity with Sage 200 is a bonus. A genuine interest in agricultural machinery or tractors vintage, classic, or modern is beneficial but not essential. Team player, comfortable working in a busy office environment and attending exhibitions. This is a brilliant opportunity to turn your technical expertise into a rewarding career with long-term progression prospects. If you're ready to join a company that values mechanical knowledge and customer service, we d love to hear from you. If you're interested in applying, message Jack at (url removed)