Overview We're looking for a hands on, driven individual with a passion for food, service, and people. This role would suit someone from a catering, contract catering, or events background-whether that's a Chef, Area Support Manager, or an experienced operator ready to step into a more commercial, client facing role. If you're someone who thrives in a fast paced environment, takes pride in delivering great service, and is motivated by making a real difference to customers and teams, this could be the perfect next step for you. As a Catering Account Manager, you'll play a key role in strengthening client relationships, supporting both existing and new business, and bringing our "Passion for Service" to life. The focus is on driving retention, supporting growth, and ensuring our offer remains relevant, engaging, and consistently delivered to a high standard. The ideal candidate will be based in or around Northampton, with the ability to cover a territory spanning Northamptonshire and the M1 corridor across the Midlands and South of England, enabling effective customer engagement and regular on site presence. 4 days per week will be spent in the field with customers with 1 days working from home. Some overnight travel will be required. Due to the nature of this role an Enhanced DBS will be required. Who we are apetito is the UK's leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities Meeting sales targets Growing business with existing customers Maintaining relationships with customers to ensure their continued satisfaction Being a genuine partner to your customers Launching new customers Training staff Improving the dining experience for pupils Sharing our expertise in food and nutrition Helping the nursery/school manage its food budget Working on business development opportunities Contributing to a positive team environment Working effectively alone and in a team Retention Retention is the key challenge of the CDM role. The targets set are to achieve 97% Account & Value retention on existing accounts. Mobilisations A key element of this role is to ensure that we mobilise our service excellently. This will involve introducing our system, training staff and ensuring that they are appropriately skilled to continue the service. Business Development To work closely with and support KAM's to develop group opportunities for further business development. Relationships External relationships are obviously key to the success of this role, but CDM's are required to work closely and collaborate with other divisions, to include Marketing, CS&D and Product development, Healthcare, LA and WFF. The CDM would typically manage a portfolio of around 40 customers with a key focus on budget control, delivering training needs, product presentations and dispute resolution. The role will also be expected to promote apetito throughout the Education marketplace through extensive networking. Qualifications/Personal Qualities Essential skills & Experience: Field based account management experience Highly organised approach to time management Good commercial and analytical acumen Able to identify operational issues quickly and plan an effective solution A consultative approach to influence people and outcomes First rate communication, both written and verbal Confidence in leading of meetings and presenting information Adaptable to relate and engage with staff at all levels including C-suite Proven background in training Desirable: Experience of food/nutritional standards Experience in Catering industry Experience of the Education sector Good Networking experience Degree qualification Food Hygiene training Nutritional training (Dietician, Nutritionist, SALT etc.) Personal Qualities Able to demonstrate gravitas and credibility with senior level stakeholders Resilient, tenacious and determined - persistent in pursuit of achievement Strong influencing, negotiating, listening and communicating skills Strong team working skills at all levels within an organisation, fostering a culture of continuous improvement and excellence in delivery Must display a passion for this role and the business that we operate Due to the geography of this role and the nature of working with customers in school and nursery settings, flexibility with working hours will be needed. Travel to customers across the region and to national events, including overnight stays, will be a regular requirement - typically 1 night per week. A company car is provided to facilitate this and a clean (or virtually clean) driving licence is essential. As this role involves working in settings with children it will require an Enhanced DBS. Company Benefits Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Generous annual bonus scheme Pension scheme - employer matched contributions up to 5% Life assurance scheme worth 2x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Apr 23, 2026
Full time
Overview We're looking for a hands on, driven individual with a passion for food, service, and people. This role would suit someone from a catering, contract catering, or events background-whether that's a Chef, Area Support Manager, or an experienced operator ready to step into a more commercial, client facing role. If you're someone who thrives in a fast paced environment, takes pride in delivering great service, and is motivated by making a real difference to customers and teams, this could be the perfect next step for you. As a Catering Account Manager, you'll play a key role in strengthening client relationships, supporting both existing and new business, and bringing our "Passion for Service" to life. The focus is on driving retention, supporting growth, and ensuring our offer remains relevant, engaging, and consistently delivered to a high standard. The ideal candidate will be based in or around Northampton, with the ability to cover a territory spanning Northamptonshire and the M1 corridor across the Midlands and South of England, enabling effective customer engagement and regular on site presence. 4 days per week will be spent in the field with customers with 1 days working from home. Some overnight travel will be required. Due to the nature of this role an Enhanced DBS will be required. Who we are apetito is the UK's leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Responsibilities Meeting sales targets Growing business with existing customers Maintaining relationships with customers to ensure their continued satisfaction Being a genuine partner to your customers Launching new customers Training staff Improving the dining experience for pupils Sharing our expertise in food and nutrition Helping the nursery/school manage its food budget Working on business development opportunities Contributing to a positive team environment Working effectively alone and in a team Retention Retention is the key challenge of the CDM role. The targets set are to achieve 97% Account & Value retention on existing accounts. Mobilisations A key element of this role is to ensure that we mobilise our service excellently. This will involve introducing our system, training staff and ensuring that they are appropriately skilled to continue the service. Business Development To work closely with and support KAM's to develop group opportunities for further business development. Relationships External relationships are obviously key to the success of this role, but CDM's are required to work closely and collaborate with other divisions, to include Marketing, CS&D and Product development, Healthcare, LA and WFF. The CDM would typically manage a portfolio of around 40 customers with a key focus on budget control, delivering training needs, product presentations and dispute resolution. The role will also be expected to promote apetito throughout the Education marketplace through extensive networking. Qualifications/Personal Qualities Essential skills & Experience: Field based account management experience Highly organised approach to time management Good commercial and analytical acumen Able to identify operational issues quickly and plan an effective solution A consultative approach to influence people and outcomes First rate communication, both written and verbal Confidence in leading of meetings and presenting information Adaptable to relate and engage with staff at all levels including C-suite Proven background in training Desirable: Experience of food/nutritional standards Experience in Catering industry Experience of the Education sector Good Networking experience Degree qualification Food Hygiene training Nutritional training (Dietician, Nutritionist, SALT etc.) Personal Qualities Able to demonstrate gravitas and credibility with senior level stakeholders Resilient, tenacious and determined - persistent in pursuit of achievement Strong influencing, negotiating, listening and communicating skills Strong team working skills at all levels within an organisation, fostering a culture of continuous improvement and excellence in delivery Must display a passion for this role and the business that we operate Due to the geography of this role and the nature of working with customers in school and nursery settings, flexibility with working hours will be needed. Travel to customers across the region and to national events, including overnight stays, will be a regular requirement - typically 1 night per week. A company car is provided to facilitate this and a clean (or virtually clean) driving licence is essential. As this role involves working in settings with children it will require an Enhanced DBS. Company Benefits Competitive salary - accredited Living Wage employer Company car 25 days holiday per year, plus bank holidays Option to purchase up to 5 additional days holiday per year Generous annual bonus scheme Pension scheme - employer matched contributions up to 5% Life assurance scheme worth 2x annual salary Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts Our Values As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK's most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito's commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Apr 23, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA's to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you'll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we're looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking . click apply for full job details
Overview We currently have an amazing opportunity to join the team as Breakfast Food & Beverage Supervisor. Bespoke Benefits What's in it for you? At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends. Requirements As a Food & Beverage Supervisor you will be expected to deputise for the Food & Beverage Manager in their absence. You will be required to play a vital role in leading and developing the team. The ideal person will have at least 1 year's experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, reliable and willing to learn. Responsibilities Ensure departments are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards. To empower the team to be able to handle all guest feedback positive and negative. To ensure all service standards are maintained throughout the food and beverage operation. Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas. Supervising, encouraging and developing the food and beverage team. Deputise for the Food & Beverage Manager in their absence.
Apr 23, 2026
Full time
Overview We currently have an amazing opportunity to join the team as Breakfast Food & Beverage Supervisor. Bespoke Benefits What's in it for you? At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head. We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values. We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends. Requirements As a Food & Beverage Supervisor you will be expected to deputise for the Food & Beverage Manager in their absence. You will be required to play a vital role in leading and developing the team. The ideal person will have at least 1 year's experience in a similar position and will have the ability to deliver great service to our guests. We are looking for someone who is passionate about hospitality, reliable and willing to learn. Responsibilities Ensure departments are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards. To empower the team to be able to handle all guest feedback positive and negative. To ensure all service standards are maintained throughout the food and beverage operation. Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas. Supervising, encouraging and developing the food and beverage team. Deputise for the Food & Beverage Manager in their absence.
Overview We have an exciting opportunity for a Food Safety & Quality Team Leader to join our team within the Dungannon Retail site. Working closely with the Food Safety & Quality Management team and the Production team, this will be a hands on role, supporting & leading the shift Quality Assurance Team on the production lines to ensure we deliver a high quality product to our customers, we observe strict adherence to our Food Safety regulations and standards and we work collaboratively with our production to embed a Food Safety Culture throughout the site. Responsibilities The Role: Responsibility for Quality standards within production Responsible for leading the Quality Assurance team on the shift, in terms of completion of work, communication and effectiveness Supporting with the recruitment, on-boarding of new QAs Initial training of new QA team members Labour resource planning Staff competency checks Verification of Quality documentation within production Raw Material, Finished Product and Label checks and verifications Metal detector calibration & new product set up Integrity of process including label verifications, price lists & batch lists Providing up to date reports, analysis and feedback to the Quality Manager Investigating with Root Cause Analysis on any Customer complaints Internal & External Audit and customer engagement Administration and Reporting on various KPIs Project Involvement Daily engagement with Production Management and reporting on standards Completion of Internal audits including Glass & Hard Plastics, Foreign bodies etc. Supporting and driving various Food Safety Culture initiatives Working collaboratively with all departments Following our Business Code of Conduct and always acting with integrity and due diligence Qualifications The Person: Formal Qualification in a Food Science or related area is desirable Minimum of 1 year in a Supervisory position within Food Manufacturing is desirable Understanding of Food Safety & Quality processes Good knowledge of industry standards Keen interest in helping lead and development a team to deliver high standards Ability to make decisions, help develop strategy and drive an agenda forward Strong communication skills and the ability to positively influence This Role operates on a shift basis, including weekend work, which will be discussed at interview. No company sponsorship is available to overseas applicants for this position.
Apr 23, 2026
Full time
Overview We have an exciting opportunity for a Food Safety & Quality Team Leader to join our team within the Dungannon Retail site. Working closely with the Food Safety & Quality Management team and the Production team, this will be a hands on role, supporting & leading the shift Quality Assurance Team on the production lines to ensure we deliver a high quality product to our customers, we observe strict adherence to our Food Safety regulations and standards and we work collaboratively with our production to embed a Food Safety Culture throughout the site. Responsibilities The Role: Responsibility for Quality standards within production Responsible for leading the Quality Assurance team on the shift, in terms of completion of work, communication and effectiveness Supporting with the recruitment, on-boarding of new QAs Initial training of new QA team members Labour resource planning Staff competency checks Verification of Quality documentation within production Raw Material, Finished Product and Label checks and verifications Metal detector calibration & new product set up Integrity of process including label verifications, price lists & batch lists Providing up to date reports, analysis and feedback to the Quality Manager Investigating with Root Cause Analysis on any Customer complaints Internal & External Audit and customer engagement Administration and Reporting on various KPIs Project Involvement Daily engagement with Production Management and reporting on standards Completion of Internal audits including Glass & Hard Plastics, Foreign bodies etc. Supporting and driving various Food Safety Culture initiatives Working collaboratively with all departments Following our Business Code of Conduct and always acting with integrity and due diligence Qualifications The Person: Formal Qualification in a Food Science or related area is desirable Minimum of 1 year in a Supervisory position within Food Manufacturing is desirable Understanding of Food Safety & Quality processes Good knowledge of industry standards Keen interest in helping lead and development a team to deliver high standards Ability to make decisions, help develop strategy and drive an agenda forward Strong communication skills and the ability to positively influence This Role operates on a shift basis, including weekend work, which will be discussed at interview. No company sponsorship is available to overseas applicants for this position.
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise. Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential. Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work. Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. More About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively. Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards We are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you.
Apr 23, 2026
Full time
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise. Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential. Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work. Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. More About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively. Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards We are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you.
Description: Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at Job Purpose: As Event Sales Manager (Food & Beverage) act as the main point of contact all matters relating to event hospitality, retail offerings, and exhibitor stand catering, blending sales generation with relationship management to drive revenue. Key responsibilities: Manage a portfolio of event organisers, fostering long-term partnerships while identifying upselling opportunities, and solving food & beverage issues to ensure retention and growth. Ensure that event organisers comply with the terms of their contract and that venue licensing conditions are met. Create bespoke, high-end food and beverage proposals that reflect current market trends, seasonality, and profitability. Proactively sell "stand catering" packages to individual exhibiting companies. Partner with event organisers to design the retail "food court" strategy, ensuring the food & beverage offering aligns with the event's demographic. Work with the floor-planning team to position food & beverage outlets in "high-footfall" zones to maximise impulse purchases and reduce queuing. Host product tastings and perform product demonstrations to encourage upselling and cross-selling Actively support Olympia's sustainability programme, 'The Grand Plan'. Be the bridge between the venue sales teams and operational teams ensuring a smooth handover from and to each team. Gather information and communicate it to other departments within the organisation through briefing meetings, de-briefing meetings, general correspondence and the event requirements document. Create detailed function sheets within the event management system to ensure high standards of food service and operational excellence for all visitors, exhibitors and event organisers. Forecast sales revenue, issue invoices and secure payment for all bookings. Support other team members on events as required. Person specification Skills, experience and behaviours Event management experience, or a degree (or equivalent) in Event Management Exhibition industry knowledge and experience desirable Understanding of and empathy with the needs of event organisers Administrative accuracy and attention to detail Computer literacy Communication skills Organised with good time management Presentation skills Ability to work under pressure Sustainability Responsibilities: Continuously improve your knowledge of Olympia Events' sustainability programme - the 'Grand Plan'. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.
Apr 23, 2026
Full time
Description: Olympia Events is more than an exhibition venue, conference centre and live-event space - it's an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at Job Purpose: As Event Sales Manager (Food & Beverage) act as the main point of contact all matters relating to event hospitality, retail offerings, and exhibitor stand catering, blending sales generation with relationship management to drive revenue. Key responsibilities: Manage a portfolio of event organisers, fostering long-term partnerships while identifying upselling opportunities, and solving food & beverage issues to ensure retention and growth. Ensure that event organisers comply with the terms of their contract and that venue licensing conditions are met. Create bespoke, high-end food and beverage proposals that reflect current market trends, seasonality, and profitability. Proactively sell "stand catering" packages to individual exhibiting companies. Partner with event organisers to design the retail "food court" strategy, ensuring the food & beverage offering aligns with the event's demographic. Work with the floor-planning team to position food & beverage outlets in "high-footfall" zones to maximise impulse purchases and reduce queuing. Host product tastings and perform product demonstrations to encourage upselling and cross-selling Actively support Olympia's sustainability programme, 'The Grand Plan'. Be the bridge between the venue sales teams and operational teams ensuring a smooth handover from and to each team. Gather information and communicate it to other departments within the organisation through briefing meetings, de-briefing meetings, general correspondence and the event requirements document. Create detailed function sheets within the event management system to ensure high standards of food service and operational excellence for all visitors, exhibitors and event organisers. Forecast sales revenue, issue invoices and secure payment for all bookings. Support other team members on events as required. Person specification Skills, experience and behaviours Event management experience, or a degree (or equivalent) in Event Management Exhibition industry knowledge and experience desirable Understanding of and empathy with the needs of event organisers Administrative accuracy and attention to detail Computer literacy Communication skills Organised with good time management Presentation skills Ability to work under pressure Sustainability Responsibilities: Continuously improve your knowledge of Olympia Events' sustainability programme - the 'Grand Plan'. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business. Olympia Events is committed to Equality, Diversity and Inclusion and expects all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over according to the changing needs of the business.
Job title: HEAD OF MARKETING SLT level: with ambition for Exec team Reporting to : COO Line manages: Social media manager and any adjacent agencies or external partners - web, design, digital etc. Location: Dalston Office, but expected to be present at all sites regularly Contract: Full Time Salary: £55k+ Who we are? The Dusty Knuckle Bakery is a purpose-driven business operating a wholesale bakery and busy cafés across North and East London. Founded in 2014, The Dusty Knuckle began by baking a handful of loaves from a shipping container in a Dalston car park. It has since grown into a permanent café and wholesale bakery supplying some of London's best food businesses, alongside a milk float, a permanent van in Highbury Fields, and a café-pizza restaurant in Haringey. Awarded Time Out's Best Bakery in London and a King's Enterprise Award in 2025, The Dusty Knuckle is about more than great food. We train young people with offending histories, or those at risk of crime, into confident, responsible professionals. Every role at TDK supports this mission. We are committed to making exceptional food using the finest ingredients, with everything produced in-house wherever possible. Why work for us? Part-bakery, part-cafe, part training-program, The Dusty Knuckle is a truly unique workplace. Join our team, and you will: be part of an expert crew with a detailed understanding of baking, cooking, hospitality and coffee have opportunities for career progression in a diverse and growing organisation with ambitions be given paid training opportunities Enjoy our staff perks; At TDK, we offer: Paid training days Additional day's holiday for every year worked Regular inhouse massages for staff Enhanced maternity and paternity Free staff food, coffee, bread and pastries every day Cycle to Work and Employee Tech Scheme Employee support and specialist third party wellbeing service Regular appraisals to develop person-specific career goals Free use of our Campervan (if over 25 and a clean UK license) Better gym membership discount Role purpose As the Head of Marketing, you will be the catalyst for keeping The Dusty Knuckle brand relevant and resonant with our customers. You'll co-design and implement the brand pack used throughout the business, owning the marketing strategy to drive customer demand and grow audience, bringing market insights into everything from new product development (NPD) efforts through to impactful events. Your role will encompass the entire customer journey: whether a visit to our cafes or a digital interaction - you will ensure all touchpoints align with our overarching brand vision, ensuring we keep customers at the very heart of our decision making and ensuring high brand standards across all our key touchpoints. Why apply for this role? Join The Dusty Knuckle as the Head of Marketing to drive consistency and excellence in our branding and marketing efforts. This role is centred on understanding the market and the customer - spotting trends and opportunities and seamlessly communicating to the world using consistent brand language that you will need to speak fluently. We are looking for someone who cherishes implementation and thrives on operational collaboration that turns innovative ideas into proactive plans/campaigns that drive sales . If you are passionate about creating meaningful connections and making a real impact, this is the perfect opportunity to lead within a socially driven organisation. This role would suit a highly competent marketeer with strong leadership attributes and a solid background in brand thinking, trend analysis and creative execution, who is passionate about driving customer-centric strategies in a socially responsible environment. Key Responsibilities: 1. Brand Development & Positioning: Help to shape and lead on executing The Dusty Knuckle's brand identity (spanning both commercial and social impact) to reflect our core values while appealing to a diverse audience. Responsibilities: Deliver a compelling brand story that resonates across all channels and audiences. Manage and lead the social media team and any external agents to ensure consistent messaging / aesthetics and engagement that aligns with the brand voice. Ensure consistency in tone, messaging, and visual identity across all channels, adapting to customer feedback and market trends. 2. Integrated Marketing Strategy: Lead the marketing calendar one year ahead and drive demand generation initiatives that enhance brand visibility and customer engagement across key opportunity trade areas (gifts, seasonal etc.). Responsibilities: Develop and execute all marketing for the company, from our usual product launches to seasonal campaigns Collaborate cross-functionally to align marketing efforts with retail operations and maximize key trading opportunities whilst aligning demand with operational capacity Bring market insight to all NPD: support the commercialization of new products through clear positioning, launch planning, operational synchronicity and performance analysis Take overall ownership for the sales impact of our marketing efforts Identify and pursue strategic collaborations and events that align with our brand and resonate with our audience 3. Customer Experience & Engagement: Ensure that the brand experience is consistently delivered across all customer touchpoints, both in person and online. Responsibilities: Design, own and implement visual merchandising and customer interactions, ensuring they maximise sales and reflect brand values. Design and implement packaging, gift presentation, and promotional materials to enhance the customer journey. Manage website performance and digital sales channels to support overall business objectives. Drive engagement through effective online marketing strategies and social media presence, aligning efforts with operations in order to convert sales - for instance click and collect, QR ordering and other customer sales strategies Deploy external agencies as necessary to maximize any digital sales, removing friction from online purchase moments 4. Data-Driven Insights, Trend analysis: Use analytics & trend analysis to inform marketing strategies and assess performance against business objectives, compiling regular reports to exec team. Responsibilities: Analyse sales data and customer feedback to refine product offerings and marketing tactics. Present actionable insights to the COO to ensure alignment with customer expectations and market trends. You must be: Analytical Thinker: Proficient in using metrics and data to drive decisions and measure outcomes. Creative Communicator: Exceptionally skilled in writing to create engaging and impactful content. Organised and Proactive: Strong project management abilities with a collaborative mindset; well organised and personable. Passionate About Food: A genuine enthusiasm for the food and hospitality industry. Socially Conscious: Engaged with societal issues and understanding their intersection with marketing; opinionated and informed. Experienced in Growth Environments: A track record of success in dynamic, fast-paced settings, ideally within a growing business. Self-Starter: Capable of working independently while knowing when to collaborate and ask for help. Culturally Savvy: Experienced in multicultural marketing and understanding diverse audiences. Discerning Palate: A keen eye for food quality and presentation, with a genuine appreciation for culinary excellence. Positive Energy: Brings enthusiasm and positivity to the team environment Instructions for application: To apply for this position please email your CV via the button below, alongside a cover letter explaining why you would like to move on from your current role and why, based on the skills required for the role, you are a good fit for this role at The Dusty Knuckle. Please make sure you put the Subject of email application 'HEAD OF MARKETING' Deadline for applications 11th May.
Apr 23, 2026
Full time
Job title: HEAD OF MARKETING SLT level: with ambition for Exec team Reporting to : COO Line manages: Social media manager and any adjacent agencies or external partners - web, design, digital etc. Location: Dalston Office, but expected to be present at all sites regularly Contract: Full Time Salary: £55k+ Who we are? The Dusty Knuckle Bakery is a purpose-driven business operating a wholesale bakery and busy cafés across North and East London. Founded in 2014, The Dusty Knuckle began by baking a handful of loaves from a shipping container in a Dalston car park. It has since grown into a permanent café and wholesale bakery supplying some of London's best food businesses, alongside a milk float, a permanent van in Highbury Fields, and a café-pizza restaurant in Haringey. Awarded Time Out's Best Bakery in London and a King's Enterprise Award in 2025, The Dusty Knuckle is about more than great food. We train young people with offending histories, or those at risk of crime, into confident, responsible professionals. Every role at TDK supports this mission. We are committed to making exceptional food using the finest ingredients, with everything produced in-house wherever possible. Why work for us? Part-bakery, part-cafe, part training-program, The Dusty Knuckle is a truly unique workplace. Join our team, and you will: be part of an expert crew with a detailed understanding of baking, cooking, hospitality and coffee have opportunities for career progression in a diverse and growing organisation with ambitions be given paid training opportunities Enjoy our staff perks; At TDK, we offer: Paid training days Additional day's holiday for every year worked Regular inhouse massages for staff Enhanced maternity and paternity Free staff food, coffee, bread and pastries every day Cycle to Work and Employee Tech Scheme Employee support and specialist third party wellbeing service Regular appraisals to develop person-specific career goals Free use of our Campervan (if over 25 and a clean UK license) Better gym membership discount Role purpose As the Head of Marketing, you will be the catalyst for keeping The Dusty Knuckle brand relevant and resonant with our customers. You'll co-design and implement the brand pack used throughout the business, owning the marketing strategy to drive customer demand and grow audience, bringing market insights into everything from new product development (NPD) efforts through to impactful events. Your role will encompass the entire customer journey: whether a visit to our cafes or a digital interaction - you will ensure all touchpoints align with our overarching brand vision, ensuring we keep customers at the very heart of our decision making and ensuring high brand standards across all our key touchpoints. Why apply for this role? Join The Dusty Knuckle as the Head of Marketing to drive consistency and excellence in our branding and marketing efforts. This role is centred on understanding the market and the customer - spotting trends and opportunities and seamlessly communicating to the world using consistent brand language that you will need to speak fluently. We are looking for someone who cherishes implementation and thrives on operational collaboration that turns innovative ideas into proactive plans/campaigns that drive sales . If you are passionate about creating meaningful connections and making a real impact, this is the perfect opportunity to lead within a socially driven organisation. This role would suit a highly competent marketeer with strong leadership attributes and a solid background in brand thinking, trend analysis and creative execution, who is passionate about driving customer-centric strategies in a socially responsible environment. Key Responsibilities: 1. Brand Development & Positioning: Help to shape and lead on executing The Dusty Knuckle's brand identity (spanning both commercial and social impact) to reflect our core values while appealing to a diverse audience. Responsibilities: Deliver a compelling brand story that resonates across all channels and audiences. Manage and lead the social media team and any external agents to ensure consistent messaging / aesthetics and engagement that aligns with the brand voice. Ensure consistency in tone, messaging, and visual identity across all channels, adapting to customer feedback and market trends. 2. Integrated Marketing Strategy: Lead the marketing calendar one year ahead and drive demand generation initiatives that enhance brand visibility and customer engagement across key opportunity trade areas (gifts, seasonal etc.). Responsibilities: Develop and execute all marketing for the company, from our usual product launches to seasonal campaigns Collaborate cross-functionally to align marketing efforts with retail operations and maximize key trading opportunities whilst aligning demand with operational capacity Bring market insight to all NPD: support the commercialization of new products through clear positioning, launch planning, operational synchronicity and performance analysis Take overall ownership for the sales impact of our marketing efforts Identify and pursue strategic collaborations and events that align with our brand and resonate with our audience 3. Customer Experience & Engagement: Ensure that the brand experience is consistently delivered across all customer touchpoints, both in person and online. Responsibilities: Design, own and implement visual merchandising and customer interactions, ensuring they maximise sales and reflect brand values. Design and implement packaging, gift presentation, and promotional materials to enhance the customer journey. Manage website performance and digital sales channels to support overall business objectives. Drive engagement through effective online marketing strategies and social media presence, aligning efforts with operations in order to convert sales - for instance click and collect, QR ordering and other customer sales strategies Deploy external agencies as necessary to maximize any digital sales, removing friction from online purchase moments 4. Data-Driven Insights, Trend analysis: Use analytics & trend analysis to inform marketing strategies and assess performance against business objectives, compiling regular reports to exec team. Responsibilities: Analyse sales data and customer feedback to refine product offerings and marketing tactics. Present actionable insights to the COO to ensure alignment with customer expectations and market trends. You must be: Analytical Thinker: Proficient in using metrics and data to drive decisions and measure outcomes. Creative Communicator: Exceptionally skilled in writing to create engaging and impactful content. Organised and Proactive: Strong project management abilities with a collaborative mindset; well organised and personable. Passionate About Food: A genuine enthusiasm for the food and hospitality industry. Socially Conscious: Engaged with societal issues and understanding their intersection with marketing; opinionated and informed. Experienced in Growth Environments: A track record of success in dynamic, fast-paced settings, ideally within a growing business. Self-Starter: Capable of working independently while knowing when to collaborate and ask for help. Culturally Savvy: Experienced in multicultural marketing and understanding diverse audiences. Discerning Palate: A keen eye for food quality and presentation, with a genuine appreciation for culinary excellence. Positive Energy: Brings enthusiasm and positivity to the team environment Instructions for application: To apply for this position please email your CV via the button below, alongside a cover letter explaining why you would like to move on from your current role and why, based on the skills required for the role, you are a good fit for this role at The Dusty Knuckle. Please make sure you put the Subject of email application 'HEAD OF MARKETING' Deadline for applications 11th May.
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 23, 2026
Full time
We are working with Private Rental Developer who are in the process of setting up their Residential Service Hub in the North West London area. They have around 400 high quality properties under management with a strong long-term growth strategy and the funds to complete these. They are looking to add around 1000 properties annually, currently initially focusing on the Home Counties. They have a need for a Resident Services Lead to support tenants with their queries and resolve issues, supporting them from when they first move in. Working closely with property managers, operational teams and on-site staff, you will help ensure enquiries, maintenance requests and resident communications are handled consistently across the portfolio. You will also support the effective use of systems and contribute to maintaining strong service standards as the portfolio continues to grow, giving you the opportunity to grow with the business. You will: Resident Enquiries & Communication Act as a first point of contact for resident enquiries across phone, email and digital platforms. Provide clear and timely responses, making sure queries are followed through to resolution. Log and manage enquiries and service requests within property management or CRM systems. Complaints Management Manage resident complaints, ensuring they are recorded, investigated and resolved in line with company procedures. Maintain accurate records. Escalate more complex or sensitive issues where needed. Ensure complaint handling complies with data protection requirements and ICO guidance. Operational Coordination Coordinate resident service requests with property managers and contractors. Support the management of maintenance requests and operational service queries. Act as the link between residents and internal teams to make sure issues are picked up and resolved efficiently. Maintain accurate records of resident communications and service requests. Resident Experience Support the delivery of a consistent and positive resident experience across the portfolio. Assist with resident engagement initiatives and community activities where required Engage with Residents prior to their move in day to coordinate a seamless move in process and when they move out. Systems & Administration Use operational systems to track enquiries, complaints and service requests. Keep resident information and service records are accurate and up to date. Support service monitoring by maintaining accurate data and assisting with performance tracking where required. You will have: Relevant qualification or equivalent experience in customer service, housing, property management, hospitality or business administration. Experience handling resident or customer enquiries and complaints, including investigation and resolution. Experience using CRM systems, property management systems and Microsoft Office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Business Development Manager (Events & Hospitality Sales) An exciting opportunity for a Business Development Manager specialising in hospitality sales, B2B sales, and event bookings. Ideal for a target-driven sales professional with strong client acquisition, pipeline management, and revenue growth experience. If you've also worked in the following roles, we'd also like to hear from you: Corporate Sales Manager, Client Account Manager, Hospitality Sales Executive, Events Sales Executive, Venue Sales Manager, Client Relationship Manager, Partnerships Manager SALARY: up to £54,000 OTE (Includes a Basic Salary of £38,000 - £45,000 per annum, depending on experience) + Benefits LOCATION: Central London (W1) JOB TYPE: Full-Time, Permanent WORKING HOURS: 9am - 5:30pm, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Business Development Manager (Events & Hospitality Sales) to join a growing consultancy delivering B2B sales, corporate bookings, and revenue growth across the hospitality and events sector. As a Business Development Manager (Events & Hospitality Sales) you will drive client acquisition, lead generation, and pipeline management, identifying new business opportunities and increasing corporate event sales. You will play a key role in achieving sales targets and delivering KPI-driven performance. The Business Development Manager (Events & Hospitality Sales) will work closely with venues, restaurants, and event spaces, using CRM systems, networking, LinkedIn outreach, and relationship management to convert enquiries into confirmed bookings and long-term partnerships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Business Development Manager (Events & Hospitality Sales) include: Business Development: Identify new B2B sales opportunities, corporate bookings and revenue streams Client Acquisition: Generate leads through networking, LinkedIn outreach and proactive prospecting Pipeline Management: Manage sales pipeline, bookings and enquiries using CRM systems Sales Conversion: Respond quickly to inbound enquiries and convert into confirmed event bookings Relationship Management: Build and maintain strong client and stakeholder relationships Sales Strategy: Support the development and execution of sales plans to achieve KPIs and targets Client Meetings: Conduct show arounds and face-to-face meetings with prospective clients Administration: Manage contracts, invoicing, reporting, function sheets and pre-orders Data & Outreach: Re-engage previous bookers and utilise data for lead generation Communication: Liaise regularly with internal teams and clients to ensure delivery Organisation: Maintain accurate CRM records, calendars and communication logs CANDIDATE REQUIREMENTS Previous experience in business development, B2B sales or hospitality sales Proven experience of achieving sales targets and driving revenue growth Experience with CRM systems and pipeline management tools Strong communication skills including presentations, negotiation and client engagement Ability to build and manage long-term client relationships A background in hospitality, events, venues, bars or restaurants Excellent organisation, planning and time management skills Self-motivated, target-driven and proactive approach to sales Confident telephone manner with the ability to close deals Experience using LinkedIn for lead generation and networking Must have the right to work in the UK and be based in London HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14606 Full-Time, Permanent Sales Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Apr 23, 2026
Full time
Business Development Manager (Events & Hospitality Sales) An exciting opportunity for a Business Development Manager specialising in hospitality sales, B2B sales, and event bookings. Ideal for a target-driven sales professional with strong client acquisition, pipeline management, and revenue growth experience. If you've also worked in the following roles, we'd also like to hear from you: Corporate Sales Manager, Client Account Manager, Hospitality Sales Executive, Events Sales Executive, Venue Sales Manager, Client Relationship Manager, Partnerships Manager SALARY: up to £54,000 OTE (Includes a Basic Salary of £38,000 - £45,000 per annum, depending on experience) + Benefits LOCATION: Central London (W1) JOB TYPE: Full-Time, Permanent WORKING HOURS: 9am - 5:30pm, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Business Development Manager (Events & Hospitality Sales) to join a growing consultancy delivering B2B sales, corporate bookings, and revenue growth across the hospitality and events sector. As a Business Development Manager (Events & Hospitality Sales) you will drive client acquisition, lead generation, and pipeline management, identifying new business opportunities and increasing corporate event sales. You will play a key role in achieving sales targets and delivering KPI-driven performance. The Business Development Manager (Events & Hospitality Sales) will work closely with venues, restaurants, and event spaces, using CRM systems, networking, LinkedIn outreach, and relationship management to convert enquiries into confirmed bookings and long-term partnerships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Business Development Manager (Events & Hospitality Sales) include: Business Development: Identify new B2B sales opportunities, corporate bookings and revenue streams Client Acquisition: Generate leads through networking, LinkedIn outreach and proactive prospecting Pipeline Management: Manage sales pipeline, bookings and enquiries using CRM systems Sales Conversion: Respond quickly to inbound enquiries and convert into confirmed event bookings Relationship Management: Build and maintain strong client and stakeholder relationships Sales Strategy: Support the development and execution of sales plans to achieve KPIs and targets Client Meetings: Conduct show arounds and face-to-face meetings with prospective clients Administration: Manage contracts, invoicing, reporting, function sheets and pre-orders Data & Outreach: Re-engage previous bookers and utilise data for lead generation Communication: Liaise regularly with internal teams and clients to ensure delivery Organisation: Maintain accurate CRM records, calendars and communication logs CANDIDATE REQUIREMENTS Previous experience in business development, B2B sales or hospitality sales Proven experience of achieving sales targets and driving revenue growth Experience with CRM systems and pipeline management tools Strong communication skills including presentations, negotiation and client engagement Ability to build and manage long-term client relationships A background in hospitality, events, venues, bars or restaurants Excellent organisation, planning and time management skills Self-motivated, target-driven and proactive approach to sales Confident telephone manner with the ability to close deals Experience using LinkedIn for lead generation and networking Must have the right to work in the UK and be based in London HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14606 Full-Time, Permanent Sales Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Assistant General Manager Here at Puttshack we are recruiting an Assistant General Manager for our venue. The Role The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and 'head office'. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM's greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 Reports to: General Manager Qualifications and Experience Previous experience as an Assistant General Manager in high volume F&B. What's in it for you Free golf & 50% discount on food and drink for up to 6. 25 days holiday plus bank holidays Discretionary quarterly bonus Onboarding plan to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash - Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend - Up to £500 referral fee (T&Cs apply) Enhanced maternity & Paternity Free meal on shift Enrolment to our communication community - PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support. Overview Bring everyone into play. Bring your 'A' Game each and every day. Lead by example by demonstrating Puttshack Core Values. Develop the team through coaching and purposeful feedback. Drive Associate engagement and entrepreneurial spirit. Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests' expectations Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute. Accountable for sales, profit, staffing and stock control targets as set by the GM Promote safe operational standards for both Guest and Associate safety. Ensure that brand and operating standards are met. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction. Works to create a can-do team culture in the host and throughout the operation. Key Responsibilities BUSINESS Forecasting and controls- assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L- achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration- assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock- ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises- assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety- assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment- assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration- take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation- assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment- follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development- assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline- follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct- maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations- build and maintain excellent relations; meet and greet; maintain guest loyalty Service- ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback- assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings- assist the GM with appropriate briefings to enable managers and associates to fulfil guests' arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Our Managers Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic. Have impeccable presentation. Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way. Compensation Competitive salary
Apr 23, 2026
Full time
Assistant General Manager Here at Puttshack we are recruiting an Assistant General Manager for our venue. The Role The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and 'head office'. It is the ultimate goal of all associates to deliver excellent guest service and so the AGM's greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation. Working Hours: 45 Reports to: General Manager Qualifications and Experience Previous experience as an Assistant General Manager in high volume F&B. What's in it for you Free golf & 50% discount on food and drink for up to 6. 25 days holiday plus bank holidays Discretionary quarterly bonus Onboarding plan to set you up for success! Access to continuous development through a blended learning approach. Access to Medicash - Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more! Refer a friend - Up to £500 referral fee (T&Cs apply) Enhanced maternity & Paternity Free meal on shift Enrolment to our communication community - PuttApp Wagestream membership - access 50% of your wages as you work, building pots and financial support. Overview Bring everyone into play. Bring your 'A' Game each and every day. Lead by example by demonstrating Puttshack Core Values. Develop the team through coaching and purposeful feedback. Drive Associate engagement and entrepreneurial spirit. Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests' expectations Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute. Accountable for sales, profit, staffing and stock control targets as set by the GM Promote safe operational standards for both Guest and Associate safety. Ensure that brand and operating standards are met. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction. Works to create a can-do team culture in the host and throughout the operation. Key Responsibilities BUSINESS Forecasting and controls- assist the GM with planning ahead in order to maximize financial opportunities; anticipate the business in order to ensure costs reflect business levels P&L- achieve and maximize sales and profit targets as set by the GM; assist the GM with monitoring expenditure and follow proper procedure with exceptional expenditure Financial administration- assist the GM with maintaining cash control and complete timely and accurate banking reconciliation; investigate discrepancies; monitor and report on comps and voids; provide accurate data between venue and outsourced accounts Stock- ensure that stock control and budgets are adhered to; ensure correct purchasing procedures are followed; undertake monthly stock takes as directed by the GM; assist the GM to ensure the consistent quality, rotation and levels of stock Premises- assist the GM in ensuring the cleanliness and maintenance of the venue Health and Safety- assist the GM in establishing, maintaining and monitoring the highest standards of hygiene and H&S in accordance with all statutory, legal and company requirements. Equipment- assist the GM as required with overseeing the maintenance of equipment; report any issue in a timely manner; follow-up diligently, particularly with technology and any issue which might impact on health and safety obligations PEOPLE Administration- take responsibility for administration following established procedures, including schedules, organisation, deployment, managing holidays Motivation- assist the GM in leading the team; inspire and motivate them to realise their maximum potential and ensure everyone is fully committed to the growth and profitability of the business Recruitment- follow established procedures; ensure all staff are legally entitled to work in the UK, induction is completed and documented Training and Development- assist the GM in the appraisal of associates; create plans to address any performance issues; identify development opportunities Welfare and Discipline- follow company policy with regard to staff welfare and ensure discipline is maintained; assist the GM in dealing with performance issues in a timely manner as required Uniform, grooming and conduct- maintain the highest standards of presentation, dress and behaviour and ensure that this is maintained by all team members Guest relations- build and maintain excellent relations; meet and greet; maintain guest loyalty Service- ensure that the provision of service and guest care are of the highest standard; consistently act as a role model in the delivery of the highest standards of service Feedback- assist the GM in dealing with written complaints promptly and inform Head Office; together with the GM propose any necessary solutions to issues raised; complete nightly report with accurate information Briefings- assist the GM with appropriate briefings to enable managers and associates to fulfil guests' arrangements. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Our Managers Have a genuine desire to provide the best guest experience, exceeding guest expectations and constantly reviewing and evolving the performance of themselves and the team Maintain the highest personal standards of conduct and performance; they are adaptable, dependable and have a strong work ethic. Have impeccable presentation. Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way. Compensation Competitive salary
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise. Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential. Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work. Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively. Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards We are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager. Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you.
Apr 23, 2026
Full time
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise. Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential. Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work. Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively. Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards We are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager. Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you.
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise. Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential. Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work. Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. More About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively. Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards We are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you.
Apr 22, 2026
Full time
More About The Role Are you an entrepreneurial, customer-focused leader with a passion for retail and community? Join Morrisons Daily as a Convenience Store Manager and run your store like it's your own business! We are looking for a dedicated shopkeeper to lead one of our busy stores. Your mission will be to serve your customers, support your colleagues, and champion your local community, ensuring the store is the best place to work and shop. As the heart of your store, you will be responsible for driving success across four key areas: Customer & Commercial Performance Entrepreneurial Spirit: Treat the store as your own business, constantly seeking innovative ways to improve the commercial offering, drive sales, and manage costs effectively. Best-in-Class Experience: Lead your team to deliver exceptional customer service, challenging the norm and thinking of new ways to make the customer experience the best in the market, in line with the Morrisons brand promise. Team Leadership & Development Cultivating Talent: Oversee all people activities; from recruitment and induction to training and ongoing development. Inclusive Culture: Build and champion an inclusive culture where every colleague is motivated, empowered, and equipped to deliver outstanding service and achieve their full potential. Operational Excellence Standards & Compliance: Ensure all operational procedures, health and safety, and compliance standards are rigorously met, maintaining an attractive, safe, and efficient shopping environment. Flexibility: As hours are driven by business and customer needs, this role requires flexibility, including early mornings, late nights, and weekend work. Community Engagement Local Champion: Build strong, positive relationships within the local community, understanding the vital role your store plays and actively seeking ways to offer support. More About You We are looking for leaders who can inspire, adapt, and deliver results. While prior experience in a fast-paced, service-focused environment (such as retail, convenience, or hospitality) is beneficial, we prioritise the following leadership qualities: People Development: A genuine passion for spotting, coaching, and developing talent within your team, fostering a high-performing and collaborative culture. Inspiration & Influence: The ability to motivate and inspire your team, while also listening and influencing stakeholders to think broadly about new ways of doing things. Hands-On Attitude: A willingness to "roll up your sleeves" and work alongside your team to support the delivery of day-to-day store objectives. Resilience: High level of personal resilience and strong problem-solving skills to navigate challenges effectively. Please note: Some stores offer Post Office services. If so, a P250 financial check will be required as part of your offer of employment. Successful verification of this check is mandatory to start employment. More Perks Salary: We don't advertise salary because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Morrisons. Our recruitment team will always discuss this with you early in the process as we genuinely want to match your experience with the correct salary. Annual leave: 28 days holiday Colleague Discount: 15% discount across convenience, supermarkets and online Company Pension: Contributory scheme Sir Ken Morrison Leadership School: Internal leadership school offering a University accredited development programme Health & Wellbeing Support: Access to Vita Health & Aviva digital GP 'My Morri' Exclusive Discounts: Instant discounts on everyday purchases, dining and leisure plus online cashback and reloadable cards We are an equal opportunities employer and welcome applications from all sections of the community. More About Us Morrisons acquired the McColl s business in 2022, rapidly expanding our convenience proposition. Today, we have a network of 1,700 convenience stores nationwide, both company owned and franchised. Our aim is to be the 'go to' neighbourhood shop, providing a fantastic range of quality everyday products and services, close to home, so we re always available when customers need us most. We offer local convenience at supermarket value; a recognised brand that people can trust. What Happens Next? We are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but feel your past experience doesn't align perfectly with every requirement, we still encourage you to apply as you may be the perfect candidate for this or another role. Application: Submit your application online Screening Call: Shortlisted applicants will be contacted by a recruiter for an informal discussion to explore your experience and suitability Interview: Successful candidates will be invited to an interview with the Area Manager Should you require any reasonable adjustments during the application or interview stages, please contact (url removed) and we will endeavour to support you.
Career Choices Dewis Gyrfa Ltd
Manchester, Lancashire
Responsibilities Offer exceptional guest care at all times. Provide support to and supervise the team for an effective and efficient shift. Support the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage department. Provide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagement. Maintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future service. Handle guest complaints with warmth and efficiency, prioritising guest satisfaction at all times. Collaborate with colleagues in all departments to elevate the overall guest experience consistently. Demonstrate comprehensive understanding and consistent adherence to the company's SOPs within the department, along with a general knowledge of all standards across the establishment. Ensure the department is consistently prepared for business operations. Promote communication and collaboration across all departments. Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management. Adhere to Company policies, procedures and relevant legislation at all times. Qualifications Genuine passion for delivering memorable moments to guests and leading the team on shift. Excellent leadership skills with a friendly, hands on approach and lead by example work style. Confident working within brand guidelines to deliver consistent results. Willing to find creative solutions, and offer advice and recommendations. Continually strive to attain new skills, ensuring best practice and service delivery. Positive approach to handling multiple challenging priorities and assignments. Measurable performance indicators - demonstrating the Company vision, mission and values when interacting with colleagues and guests, fulfilment of the job skills checklist, achieving agreed KPIs, customer satisfaction scores e.g. Training and Development regular review meetings with line manager. Ongoing learning: GROWonline, BELONG induction and development courses, Academy technical skills training, Mental Health First Aider training, Fire Marshal training, Manual Handling Trainer, "Come Join Us" Guest Care training. Opportunity to apply for internal development programmes, such as: "Insights" Development programme, The People Programme, Level 3 Apprenticeships in Team Leading. NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. Benefits Special rates on Leonardo Hotel rooms across the UK & Europe. Company wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops. Thank You Week: from ice cream trucks to yoga classes and lots in between. Ongoing job related training programmes with clear paths for progression. We are committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and wellbeing webinars all help your progress with us. With support on tap, top notch practical training and clear progression you'll be on track for a brilliant future in hospitality. Proud member of the Disability Confident employer scheme.
Apr 22, 2026
Full time
Responsibilities Offer exceptional guest care at all times. Provide support to and supervise the team for an effective and efficient shift. Support the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage department. Provide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagement. Maintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future service. Handle guest complaints with warmth and efficiency, prioritising guest satisfaction at all times. Collaborate with colleagues in all departments to elevate the overall guest experience consistently. Demonstrate comprehensive understanding and consistent adherence to the company's SOPs within the department, along with a general knowledge of all standards across the establishment. Ensure the department is consistently prepared for business operations. Promote communication and collaboration across all departments. Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management. Adhere to Company policies, procedures and relevant legislation at all times. Qualifications Genuine passion for delivering memorable moments to guests and leading the team on shift. Excellent leadership skills with a friendly, hands on approach and lead by example work style. Confident working within brand guidelines to deliver consistent results. Willing to find creative solutions, and offer advice and recommendations. Continually strive to attain new skills, ensuring best practice and service delivery. Positive approach to handling multiple challenging priorities and assignments. Measurable performance indicators - demonstrating the Company vision, mission and values when interacting with colleagues and guests, fulfilment of the job skills checklist, achieving agreed KPIs, customer satisfaction scores e.g. Training and Development regular review meetings with line manager. Ongoing learning: GROWonline, BELONG induction and development courses, Academy technical skills training, Mental Health First Aider training, Fire Marshal training, Manual Handling Trainer, "Come Join Us" Guest Care training. Opportunity to apply for internal development programmes, such as: "Insights" Development programme, The People Programme, Level 3 Apprenticeships in Team Leading. NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. Benefits Special rates on Leonardo Hotel rooms across the UK & Europe. Company wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops. Thank You Week: from ice cream trucks to yoga classes and lots in between. Ongoing job related training programmes with clear paths for progression. We are committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered. We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and wellbeing webinars all help your progress with us. With support on tap, top notch practical training and clear progression you'll be on track for a brilliant future in hospitality. Proud member of the Disability Confident employer scheme.
Platinum Travel Recruitment are seeking a creative and experienced Travel Marketing Manager to join a fabulous travel company, hybrid working. This is an exciting hands-on Travel Marketing Manager role involves supporting and leading the marketing and commercial strategy across the business. Our client offers a range of travel itineraries in which you shall be working with a supportive team offering career development, social events, pension, plus more perks, working two days a week in the office. Travel Marketing Manager Duties no day will be the same: Responsible for executing commercial and marketing plans to build brand visibility. Assist in forecasting and managing revenue targets across marketing. Identify key areas for growth and expansion. Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty. Create compelling, on-brand content and visuals that improve engagement across digital and offline channels. Strengthen brand distinctiveness and improve engagement. Oversee PR and brand storytelling (media relations, press releases, press trips). Work with the Digital Marketing Manager to ensure alignment across all media and offline marketing. Build and manage Partnership strategies with tourist boards, cruise lines, and other strategic partners. Lead, mentor, and support a small marketing team. Oversee the department s direction, look after the team s culture and wellbeing and being the senior reporting contact for the department. Travel Marketing Manager Essential Requirements: Proven experience in a commercial or marketing management role within the travel industry is imperative. Strong creative flair. Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. Excellent communication and negotiation skills, with confidence in representing the business externally. Experience leading and developing small teams. Strong analytical skills, with the ability to interpret data and make commercially sound decisions. Understanding of product development, contracting, and supplier negotiation. 2 days a week in the office - locations ideal for this role includes Surrey, SW London and Berkshire.
Apr 22, 2026
Full time
Platinum Travel Recruitment are seeking a creative and experienced Travel Marketing Manager to join a fabulous travel company, hybrid working. This is an exciting hands-on Travel Marketing Manager role involves supporting and leading the marketing and commercial strategy across the business. Our client offers a range of travel itineraries in which you shall be working with a supportive team offering career development, social events, pension, plus more perks, working two days a week in the office. Travel Marketing Manager Duties no day will be the same: Responsible for executing commercial and marketing plans to build brand visibility. Assist in forecasting and managing revenue targets across marketing. Identify key areas for growth and expansion. Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty. Create compelling, on-brand content and visuals that improve engagement across digital and offline channels. Strengthen brand distinctiveness and improve engagement. Oversee PR and brand storytelling (media relations, press releases, press trips). Work with the Digital Marketing Manager to ensure alignment across all media and offline marketing. Build and manage Partnership strategies with tourist boards, cruise lines, and other strategic partners. Lead, mentor, and support a small marketing team. Oversee the department s direction, look after the team s culture and wellbeing and being the senior reporting contact for the department. Travel Marketing Manager Essential Requirements: Proven experience in a commercial or marketing management role within the travel industry is imperative. Strong creative flair. Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. Excellent communication and negotiation skills, with confidence in representing the business externally. Experience leading and developing small teams. Strong analytical skills, with the ability to interpret data and make commercially sound decisions. Understanding of product development, contracting, and supplier negotiation. 2 days a week in the office - locations ideal for this role includes Surrey, SW London and Berkshire.
Platinum Travel Recruitment are seeking a creative and experienced Travel Marketing Manager to join a fabulous travel company, hybrid working. This is an exciting hands-on Travel Marketing Manager role involves supporting and leading the marketing and commercial strategy across the business. Our client offers a range of travel itineraries in which you shall be working with a supportive team offering career development, social events, pension, plus more perks, working two days a week in the office. Travel Marketing Manager Duties no day will be the same: Responsible for executing commercial and marketing plans to build brand visibility. Assist in forecasting and managing revenue targets across marketing. Identify key areas for growth and expansion. Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty. Create compelling, on-brand content and visuals that improve engagement across digital and offline channels. Strengthen brand distinctiveness and improve engagement. Oversee PR and brand storytelling (media relations, press releases, press trips). Work with the Digital Marketing Manager to ensure alignment across all media and offline marketing. Build and manage Partnership strategies with tourist boards, cruise lines, and other strategic partners. Lead, mentor, and support a small marketing team. Oversee the department s direction, look after the team s culture and wellbeing and being the senior reporting contact for the department. Travel Marketing Manager Essential Requirements: Proven experience in a commercial or marketing management role within the travel industry is imperative. Strong creative flair. Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. Excellent communication and negotiation skills, with confidence in representing the business externally. Experience leading and developing small teams. Strong analytical skills, with the ability to interpret data and make commercially sound decisions. Understanding of product development, contracting, and supplier negotiation. 2 days a week in the office - locations ideal for this role includes Surrey, SW London and Berkshire.
Apr 22, 2026
Full time
Platinum Travel Recruitment are seeking a creative and experienced Travel Marketing Manager to join a fabulous travel company, hybrid working. This is an exciting hands-on Travel Marketing Manager role involves supporting and leading the marketing and commercial strategy across the business. Our client offers a range of travel itineraries in which you shall be working with a supportive team offering career development, social events, pension, plus more perks, working two days a week in the office. Travel Marketing Manager Duties no day will be the same: Responsible for executing commercial and marketing plans to build brand visibility. Assist in forecasting and managing revenue targets across marketing. Identify key areas for growth and expansion. Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty. Create compelling, on-brand content and visuals that improve engagement across digital and offline channels. Strengthen brand distinctiveness and improve engagement. Oversee PR and brand storytelling (media relations, press releases, press trips). Work with the Digital Marketing Manager to ensure alignment across all media and offline marketing. Build and manage Partnership strategies with tourist boards, cruise lines, and other strategic partners. Lead, mentor, and support a small marketing team. Oversee the department s direction, look after the team s culture and wellbeing and being the senior reporting contact for the department. Travel Marketing Manager Essential Requirements: Proven experience in a commercial or marketing management role within the travel industry is imperative. Strong creative flair. Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. Excellent communication and negotiation skills, with confidence in representing the business externally. Experience leading and developing small teams. Strong analytical skills, with the ability to interpret data and make commercially sound decisions. Understanding of product development, contracting, and supplier negotiation. 2 days a week in the office - locations ideal for this role includes Surrey, SW London and Berkshire.
Ashley Kate is delighted to be partnering with a highly respected hospitality brand undergoing a significant period of transformation. This is an exciting opportunity for an experienced HR Business Partner to join their award-winning People Team and play a pivotal role in shaping the future of the site. Working on site 4 days per week, you will be embedded within the operation, building trusted relationships with leaders and teams while contributing to high-impact people initiatives that are driving change across the business. This role offers a genuine blend of operational and strategic HR ideal for someone who thrives in fast-paced environments, enjoys being visible and hands-on, and is confident navigating a business on a transformational journey. HR Business Partner - Key Responsibilities Partner closely with senior leaders and operational teams across multiple hospitality sites Lead and manage complex employee relations cases with confidence and sound judgement Provide proactive coaching, guidance, and challenge to managers Support and deliver core workstreams within a large-scale transformation programme Drive people initiatives across engagement, talent, performance, and organisational design Act as a visible on-site HR presence, ensuring strong relationships with the frontline Work collaboratively within an award-winning People team committed to continuous improvement Identify emerging people challenges and provide practical, solutions-focused recommendations HR Business Partner - About You Strong, demonstrable experience in employee relations within fast-paced environments (hospitality, retail, leisure, or similar) Proven ability to balance day-to-day HR delivery with longer-term strategic priorities Comfortable working on site 4 days per week and building credibility at all levels Confident in navigating change, ambiguity, and evolving organisational needs A collaborative, resilient HR professional who thrives in high-energy, people-first cultures CIPD qualified or equivalent This is a fantastic opportunity to join a brand that is investing heavily in its people strategy and operational transformation. If you are a capable, solutions-oriented HRBP looking for a role with impact, we'd love to hear from you. For more information or a confidential conversation, please contact Jacqui on (phone number removed). About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Apr 22, 2026
Full time
Ashley Kate is delighted to be partnering with a highly respected hospitality brand undergoing a significant period of transformation. This is an exciting opportunity for an experienced HR Business Partner to join their award-winning People Team and play a pivotal role in shaping the future of the site. Working on site 4 days per week, you will be embedded within the operation, building trusted relationships with leaders and teams while contributing to high-impact people initiatives that are driving change across the business. This role offers a genuine blend of operational and strategic HR ideal for someone who thrives in fast-paced environments, enjoys being visible and hands-on, and is confident navigating a business on a transformational journey. HR Business Partner - Key Responsibilities Partner closely with senior leaders and operational teams across multiple hospitality sites Lead and manage complex employee relations cases with confidence and sound judgement Provide proactive coaching, guidance, and challenge to managers Support and deliver core workstreams within a large-scale transformation programme Drive people initiatives across engagement, talent, performance, and organisational design Act as a visible on-site HR presence, ensuring strong relationships with the frontline Work collaboratively within an award-winning People team committed to continuous improvement Identify emerging people challenges and provide practical, solutions-focused recommendations HR Business Partner - About You Strong, demonstrable experience in employee relations within fast-paced environments (hospitality, retail, leisure, or similar) Proven ability to balance day-to-day HR delivery with longer-term strategic priorities Comfortable working on site 4 days per week and building credibility at all levels Confident in navigating change, ambiguity, and evolving organisational needs A collaborative, resilient HR professional who thrives in high-energy, people-first cultures CIPD qualified or equivalent This is a fantastic opportunity to join a brand that is investing heavily in its people strategy and operational transformation. If you are a capable, solutions-oriented HRBP looking for a role with impact, we'd love to hear from you. For more information or a confidential conversation, please contact Jacqui on (phone number removed). About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Community Concierge - Brent Cross Newest Student Living Destination Location: Onsite at our brand-new, state-of-the-art student accommodation in Brent Cross Type: Full-time, Onsite Are you passionate about people, community, and creating unforgettable experiences? This is your chance to get your foot in the door a year earlier than everyone else and play a key role in shaping Brent Cross most exciting new student living destination. As our Community Concierge , you'll be based in our brand-new on-site office, surrounded by cutting-edge facilities and a vibrant student community. In your first year, you'll be an essential part of the team working closely with the Sales Team and General Manager to support leasing, resident engagement, and the overall success of the building. This is the perfect opportunity for someone who's enthusiastic, people-focused, and ready to grow with us as we prepare to welcome our very first residents. What You'll Do Be the friendly face of our community, welcoming visitors, prospective residents, and partners to site. Support the Sales Team with tours, enquiries, bookings, and creative ideas to help drive occupancy. Assist the General Manager with day-to-day operations and community-building activities. Help coordinate marketing and outreach efforts to build buzz and excitement before opening. Contribute to setting up and shaping our community experience from day one. Once the building opens, transition into the full Community Concierge role - leading resident engagement, events, and daily community life. What We're Looking For A confident, positive communicator who loves meeting new people. A proactive team player with a passion for delivering great customer experiences. Organised, detail-oriented, and eager to learn about property, sales, and community management. Someone excited by the idea of helping launch a brand-new building from the ground up. Why You'll Love It Here A unique early opportunity to join before doors officially open - setting you up for long-term growth and career progression. Work in a brand-new, design-led environment with premium facilities. Be part of a fun, forward-thinking team creating the next generation of student living.
Apr 22, 2026
Full time
Community Concierge - Brent Cross Newest Student Living Destination Location: Onsite at our brand-new, state-of-the-art student accommodation in Brent Cross Type: Full-time, Onsite Are you passionate about people, community, and creating unforgettable experiences? This is your chance to get your foot in the door a year earlier than everyone else and play a key role in shaping Brent Cross most exciting new student living destination. As our Community Concierge , you'll be based in our brand-new on-site office, surrounded by cutting-edge facilities and a vibrant student community. In your first year, you'll be an essential part of the team working closely with the Sales Team and General Manager to support leasing, resident engagement, and the overall success of the building. This is the perfect opportunity for someone who's enthusiastic, people-focused, and ready to grow with us as we prepare to welcome our very first residents. What You'll Do Be the friendly face of our community, welcoming visitors, prospective residents, and partners to site. Support the Sales Team with tours, enquiries, bookings, and creative ideas to help drive occupancy. Assist the General Manager with day-to-day operations and community-building activities. Help coordinate marketing and outreach efforts to build buzz and excitement before opening. Contribute to setting up and shaping our community experience from day one. Once the building opens, transition into the full Community Concierge role - leading resident engagement, events, and daily community life. What We're Looking For A confident, positive communicator who loves meeting new people. A proactive team player with a passion for delivering great customer experiences. Organised, detail-oriented, and eager to learn about property, sales, and community management. Someone excited by the idea of helping launch a brand-new building from the ground up. Why You'll Love It Here A unique early opportunity to join before doors officially open - setting you up for long-term growth and career progression. Work in a brand-new, design-led environment with premium facilities. Be part of a fun, forward-thinking team creating the next generation of student living.
NEW WINE BAR & RESTAURANT LAUNCH JUNE 2026 Assistant General Manager SALARY: £45,000 per annum LOCATION: West London OPPORTUNITY: An exciting opportunity to join the opening team as Assistant General Manager of an ambitious new wine bar concept launching June 2026, working alongside a thought leader in the London wine world. THE CONCEPT CONCEPT: Inspired by southern european wine bar culture and set in a west London mews with generous outdoor space for dining and drinking - it will be a creative, cultural and community hub combining rare wines, ingredient led cooking, art, music, poetry and design. PEOPLE: The project comes from co founders Elliot Milne (founder of Milk Beach) and Alex Price (Former Head of Wine at Plates, Head of Wine for HAM Restaurants, Beaverbrook and Annabels), bringing together deep experience across hospitality, wine, and operations. WINE: The wine program will be thoughtful and creative, exploring both classic old world estates and new age independent winemakers, all underpinned by low intervention sustainable farming practices, with an extensive selection of winemakers from all over the world. FOOD: An ingredient led food offering that draws on Italian and Southern French influences, from an exciting chef to be announced soon. VIBE: The aim is to create something fresh for West London, a vibrant, community led space that showcases exceptional wines and plates with a lively atmosphere and a carefully curated cultural program including musicians, speakers, poets and wine nights. In the summer, the mews will come alive with street side dining and drinking. WHO WE ARE LOOKING FOR: PASSIONATE: we're building a team that is passionate about hospitality, wine and food and with a never ending curiosity to learn and share. CONNECTION TO THE ARTS: we're looking for people with a genuine connection to and interest in the arts, who will resonate with and add to the cultural and community ethos of the wine bar. EXPERIENCE: minimum two years' experience in hospitality management, WSET Level 3 wine knowledge. ROLE & RESPONSIBILITIES: The Assistant General Manager (AGM) is a key full time leadership role at the wine bar, working alongside the General Manager to run a successful business and drive team culture. This is a hands on, floor led position focused on delivering high standards, developing the team, and driving culture. We're looking for someone who brings energy, ideas, and a genuine desire to grow with the business. Wine & Guest Experience: A passionate and well connected wine professional with strong knowledge across both low intervention and classic producers. Plays an active role in developing and managing a distinctive wine list, while driving guest engagement and sales through confident, informed recommendations. Continues personal development through tastings, wine lunches, wine events and producer visits. Service Leadership: Leads from the front with a hands on, service driven approach. Runs organised, high quality services with clear structure, strong attention to detail, and a consistent focus on delivering an exceptional guest experience. Team Development & Culture: Inspires, trains, and develops the team through hands on coaching and structured education. Builds a positive, accountable culture, managing performance and providing clear, constructive feedback in collaboration with senior leadership. Operations & Financial Performance: Supports the GM in the effective running of the business, maintaining strong operational knowledge across systems and ensuring Health & Safety compliance. Contributes to financial performance through labour control, stock management, cost of goods, and driving revenue on the floor. What we Offer: Unique opportunity to play an influential role in the creation and growth of a new wine bar concept. 46-48 hour work week. Mentorship under a highly experienced leadership team. Ongoing training and educational opportunities for both product and management. Awards programs and annual prize opportunities. Friendly and motivating team environment. Inclusive and diverse workforce. Team socials. 28 days holiday per year. Meals, softs, coffees, and teas while on shift. Up to 50% discounts at all group venues.
Apr 22, 2026
Full time
NEW WINE BAR & RESTAURANT LAUNCH JUNE 2026 Assistant General Manager SALARY: £45,000 per annum LOCATION: West London OPPORTUNITY: An exciting opportunity to join the opening team as Assistant General Manager of an ambitious new wine bar concept launching June 2026, working alongside a thought leader in the London wine world. THE CONCEPT CONCEPT: Inspired by southern european wine bar culture and set in a west London mews with generous outdoor space for dining and drinking - it will be a creative, cultural and community hub combining rare wines, ingredient led cooking, art, music, poetry and design. PEOPLE: The project comes from co founders Elliot Milne (founder of Milk Beach) and Alex Price (Former Head of Wine at Plates, Head of Wine for HAM Restaurants, Beaverbrook and Annabels), bringing together deep experience across hospitality, wine, and operations. WINE: The wine program will be thoughtful and creative, exploring both classic old world estates and new age independent winemakers, all underpinned by low intervention sustainable farming practices, with an extensive selection of winemakers from all over the world. FOOD: An ingredient led food offering that draws on Italian and Southern French influences, from an exciting chef to be announced soon. VIBE: The aim is to create something fresh for West London, a vibrant, community led space that showcases exceptional wines and plates with a lively atmosphere and a carefully curated cultural program including musicians, speakers, poets and wine nights. In the summer, the mews will come alive with street side dining and drinking. WHO WE ARE LOOKING FOR: PASSIONATE: we're building a team that is passionate about hospitality, wine and food and with a never ending curiosity to learn and share. CONNECTION TO THE ARTS: we're looking for people with a genuine connection to and interest in the arts, who will resonate with and add to the cultural and community ethos of the wine bar. EXPERIENCE: minimum two years' experience in hospitality management, WSET Level 3 wine knowledge. ROLE & RESPONSIBILITIES: The Assistant General Manager (AGM) is a key full time leadership role at the wine bar, working alongside the General Manager to run a successful business and drive team culture. This is a hands on, floor led position focused on delivering high standards, developing the team, and driving culture. We're looking for someone who brings energy, ideas, and a genuine desire to grow with the business. Wine & Guest Experience: A passionate and well connected wine professional with strong knowledge across both low intervention and classic producers. Plays an active role in developing and managing a distinctive wine list, while driving guest engagement and sales through confident, informed recommendations. Continues personal development through tastings, wine lunches, wine events and producer visits. Service Leadership: Leads from the front with a hands on, service driven approach. Runs organised, high quality services with clear structure, strong attention to detail, and a consistent focus on delivering an exceptional guest experience. Team Development & Culture: Inspires, trains, and develops the team through hands on coaching and structured education. Builds a positive, accountable culture, managing performance and providing clear, constructive feedback in collaboration with senior leadership. Operations & Financial Performance: Supports the GM in the effective running of the business, maintaining strong operational knowledge across systems and ensuring Health & Safety compliance. Contributes to financial performance through labour control, stock management, cost of goods, and driving revenue on the floor. What we Offer: Unique opportunity to play an influential role in the creation and growth of a new wine bar concept. 46-48 hour work week. Mentorship under a highly experienced leadership team. Ongoing training and educational opportunities for both product and management. Awards programs and annual prize opportunities. Friendly and motivating team environment. Inclusive and diverse workforce. Team socials. 28 days holiday per year. Meals, softs, coffees, and teas while on shift. Up to 50% discounts at all group venues.
Philanthropy Manager Location: York or Burgess Hill / Hybrid Salary: £42,000 - £45,000 per annum DOE Hours: 35hrs per week Why join us? Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries sustained through trauma, illness, substance abuse and more to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other. MAIN PURPOSE: The Philanthropy Manager will lead the development and delivery of Brainkind s capital fundraising initiatives, cultivate and steward high-net-worth individuals, and grow strategic corporate partnerships. The role will play a critical part in securing transformational gifts, building long-term philanthropic relationships, and developing sustainable income streams to support capital developments and service expansion. This is a fantastic opportunity to work on some exciting projects and really make a difference to people we support. MAIN TASKS AND RESPONSIBILITIES: Key Responsibilities 1. Capital Fundraising Leadership Develop and deliver capital fundraising strategies to support major infrastructure and service development projects. Create compelling cases for support aligned to organisational strategy and impact. Identify and secure major gifts (£25k+) to support capital appeals. Work closely with senior leadership and Trustees to activate networks and fundraising influence. Monitor and report on capital fundraising performance against agreed targets. 2. High-Net-Worth Individual (HNW) Engagement Develop and manage a portfolio of high-net-worth individuals and prospective major donors. Identify, research, and cultivate new prospects through networking, events, and relationship mapping. Develop bespoke engagement and stewardship plans for each donor. Lead face-to-face solicitations and gift negotiations. Deliver exceptional stewardship to maximise lifetime value and long-term engagement. 3. Corporate Fundraising & Partnerships Develop and implement a corporate fundraising strategy aligned to Brainkind s mission and values. Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships. Develop sponsorship opportunities linked to capital projects, events, and services. Manage key account relationships and ensure high-quality reporting and impact demonstration. Explore cause-related marketing and CSR partnership opportunities. 4. Strategy & Collaboration Contribute to the overall fundraising strategy and annual income planning. Collaborate with communications and service teams to develop impactful donor materials. Ensure accurate record-keeping and pipeline management using CRM systems. Maintain compliance with fundraising regulation and best practice To undertake any other duties as may from time to time be specified by Brainkind that is within the level and responsibility appropriate to the grade of post. ABOUT YOU: Strong understanding of major gift fundraising techniques and donor cultivation cycles. Financial literacy and ability to develop and manage budgets and forecasts. Competence in CRM systems and pipeline management. Significant experience in major donor fundraising and/or capital appeals. Experience managing high-value donor relationships and corporate partnerships. Experience developing fundraising strategies and delivering against income targets. Be able to research, identify and build on opportunities for fundraising initiatives. An understanding and commitment to Equality, Diversity & Inclusion and an alignment to Brainkinds values REWARDS: You can look forward to excellent benefits including: A competitive salary of £42,000 - £45,000 per annum DOE 38 days annual leave (inclusive of bank holidays) (pro rata) Buy and sell up to 5 days annual leave. Health Cash Plan Access to our Employee Assistance Programme (EAP) Excellent training and support Group life assurance. Eye voucher scheme Free parking Company Pension Long Service and Staff Awards We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals. To join our friendly team, click the Apply Now button. Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.
Apr 22, 2026
Full time
Philanthropy Manager Location: York or Burgess Hill / Hybrid Salary: £42,000 - £45,000 per annum DOE Hours: 35hrs per week Why join us? Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries sustained through trauma, illness, substance abuse and more to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other. MAIN PURPOSE: The Philanthropy Manager will lead the development and delivery of Brainkind s capital fundraising initiatives, cultivate and steward high-net-worth individuals, and grow strategic corporate partnerships. The role will play a critical part in securing transformational gifts, building long-term philanthropic relationships, and developing sustainable income streams to support capital developments and service expansion. This is a fantastic opportunity to work on some exciting projects and really make a difference to people we support. MAIN TASKS AND RESPONSIBILITIES: Key Responsibilities 1. Capital Fundraising Leadership Develop and deliver capital fundraising strategies to support major infrastructure and service development projects. Create compelling cases for support aligned to organisational strategy and impact. Identify and secure major gifts (£25k+) to support capital appeals. Work closely with senior leadership and Trustees to activate networks and fundraising influence. Monitor and report on capital fundraising performance against agreed targets. 2. High-Net-Worth Individual (HNW) Engagement Develop and manage a portfolio of high-net-worth individuals and prospective major donors. Identify, research, and cultivate new prospects through networking, events, and relationship mapping. Develop bespoke engagement and stewardship plans for each donor. Lead face-to-face solicitations and gift negotiations. Deliver exceptional stewardship to maximise lifetime value and long-term engagement. 3. Corporate Fundraising & Partnerships Develop and implement a corporate fundraising strategy aligned to Brainkind s mission and values. Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships. Develop sponsorship opportunities linked to capital projects, events, and services. Manage key account relationships and ensure high-quality reporting and impact demonstration. Explore cause-related marketing and CSR partnership opportunities. 4. Strategy & Collaboration Contribute to the overall fundraising strategy and annual income planning. Collaborate with communications and service teams to develop impactful donor materials. Ensure accurate record-keeping and pipeline management using CRM systems. Maintain compliance with fundraising regulation and best practice To undertake any other duties as may from time to time be specified by Brainkind that is within the level and responsibility appropriate to the grade of post. ABOUT YOU: Strong understanding of major gift fundraising techniques and donor cultivation cycles. Financial literacy and ability to develop and manage budgets and forecasts. Competence in CRM systems and pipeline management. Significant experience in major donor fundraising and/or capital appeals. Experience managing high-value donor relationships and corporate partnerships. Experience developing fundraising strategies and delivering against income targets. Be able to research, identify and build on opportunities for fundraising initiatives. An understanding and commitment to Equality, Diversity & Inclusion and an alignment to Brainkinds values REWARDS: You can look forward to excellent benefits including: A competitive salary of £42,000 - £45,000 per annum DOE 38 days annual leave (inclusive of bank holidays) (pro rata) Buy and sell up to 5 days annual leave. Health Cash Plan Access to our Employee Assistance Programme (EAP) Excellent training and support Group life assurance. Eye voucher scheme Free parking Company Pension Long Service and Staff Awards We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals. To join our friendly team, click the Apply Now button. Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.
