55 jobs found

Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one ofthe UK's largest social housing contractorsin the UK, who are currently on the look out for an experienced Resident Liaison Officerin refurbishmentprojects to join them on a permanent basis out of their Leiesteroffice click apply for full job details

Graduate / Assistant Civil Infrastructure Engineer Due to a healthy increase in workload, my client is currently looking to appoint a Graduate / Assistant Civil Design Engineer to join the Civils Team in their office in Buckinghamshire. The successful candidate will have a fantastic opportunity to work on a variety of projects spanning residential, commercial, industrial and retail sectors. RESPONSIBILITIES: Design of infrastructure for commercial, retail, residential and education sectors including SuDS drainage systems, buildups for roads and hard landscaping schemes in London and throughout the UK. Liaison with statutory bodies such as Thames Water, Local Highways Departments, Local Authority SuDS Officers, Environment Agency. Be / Become proficient in the use of relevant technical analysis, design software such as Windes MicroDrainage, Civils 3D / PDS and AutoCAD. Ensure that quality and consistency of technical output (drawings, reports etc) is maintained. QUALIFICATIONS / EXPERIENCE: Bachelor or Master Degree in Civil Engineering. Design of roads for Section 38 / 278 works; Design of drainage for S104, S185 and S106 approval; Software experience - Microdrainage, Autocad (inc Civils 3D & Vehicle Tracking) Excellent report writing, communication and numerical skills required. The role offers excellent career progression opportunities within a friendly and professional team that is proud of the quality of the service it delivers to its clients, and has a clear vision for innovation.

Site Manager Social Housing Roofing & Cladding Location: Hampshire Contract: Temp to Perm Initial Duration: 20 weeks, moving onto the next project thereafter We are looking to appoint an experienced Site Manager to join a growing social housing roofing and cladding contractor. This Site Manager role will involve delivering roofing and cladding remediation works across occupied flats and houses. The successful Site Manager will play a key role in ensuring works are delivered safely, on programme, and to the required compliance standards. This is a temp to perm Site Manager opportunity with long-term work available, and the Site Manager will move straight onto the next project in Hampshire following the initial 20-week contract. Key Responsibilities Day-to-day management of roofing and cladding remediation projects within social housing Managing and supervising roofing teams and subcontractors on site Ensuring strong Health & Safety compliance at all times, including regular inspections and clear site signage on display Managing works in occupied properties , maintaining a professional approach at all times Working closely with Resident Liaison Officers (RLOs) to ensure residents are kept informed and disruption is minimised Overseeing site documentation, compliance records, permits, and reports Confident use of IT systems to complete reports, audits, and compliance paperwork Requirements Proven experience as a Site Manager within social housing roofing and/or cladding Strong knowledge of Health & Safety legislation and best practice IT literate , with experience completing digital reporting and compliance systems All valid and in-date tickets, including: SMSTS Asbestos Awareness CSCS card preferred Working at Heights First Aid (preferred) Experience managing multiple trades and delivering projects safely and on time What s on Offer Temp to perm Site Manager position, with Salary, Car and package thereafter Initial 20-week contract with immediate start Ongoing project pipeline across Hampshire Stable opportunity with a specialist social housing contractor For more information please send up to date CV to (url removed) and i will get back to you asap

Resident Liaison Officer (RLO) Dartford (Office-based with site visits) Ongoing Temporary (Temp to Perm Potential) 19.92per hour umbrella Overview: We are currently seeking an experienced Resident Liaison Officer to join a busy team based in Dartford. This role will focus on kitchen and bathroom refurbishment projects within occupied properties, acting as the key point of contact between residents, contractors, and the wider project team. This is an ongoing temporary role with strong potential to become permanent. Key Responsibilities: Act as the primary point of contact for residents during kitchen and bathroom works Build and maintain positive relationships with residents, ensuring clear communication throughout project delivery Conduct pre-start visits to explain works, timelines, and address any concerns Manage resident expectations and handle queries or complaints in a professional and timely manner Provide regular updates to residents regarding progress, delays, or changes Liaise closely with site teams, contractors, and project managers to ensure smooth delivery of works Maintain accurate records of resident interactions and project updates Support vulnerable residents and ensure any specific needs are identified and addressed Ensure high levels of customer satisfaction are achieved at all times Requirements: Proven experience as a Resident Liaison Officer, ideally within kitchen and bathroom refurbishment projects Strong communication and interpersonal skills Ability to manage difficult situations and resolve complaints effectively Highly organised with good administrative skills Full UK driving licence and access to own vehicle (essential) Ability to travel between sites as required Desirable: Experience working within social housing or planned maintenance environments Knowledge of health and safety practices within construction

We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Pay: 30,000.00- 33,000.00 per year Job description: Resident Liaison Officer / RLO NW London We are seeking a dedicated Resident Liaison Officer / RLO to join the team to perform continuous improvement of services in response to feedback; ensuring residents and scheme managers are fully involved in decision making processes affecting their homes. You must be customer focused and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience. Requirements: Experience of working within a Resident liaison officer / RLO environment is essential Previous experience of working within Social Housing, Local Authorities or Registered Housing Providers is desirable Knowledge of Planned Works is desirable Salary: 30,000 - 33,000

Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.

Resident Liaison Officer Manchester £14 per hour Full Time, Monday to Friday Full UK Driving Licence and own vehicle (mileage and car allowance provided) Immediate Start Temp 5 months Our client, a leading social housing contractor, is seeking a dedicated Resident Liaison Officer to join their team on a long-term temporary basis in and around Manchester. As a Resident Liaison Officer, you will play a key role in maintaining strong relationships between the company and its residents. Your primary responsibilities will involve clear and effective communication, resolve queries, and ensuring access to properties for planned works. This is an excellent opportunity for someone with strong interpersonal skills and a passion for customer service. Resident Liaison Officer Key Responsibilities: Resident Communication: Establish regular communication with residents to provide updates on project progress, schedules, and any disruptions. Handle enquiries promptly and courteously while ensuring resident concerns are effectively resolved. Coordinate appointments and ensure access for works. Resident Support: Serve as the main point of contact between residents and site teams. Offer guidance on the nature and benefits of the works being carried out, ensuring residents understand the process and feel supported throughout. Community Engagement: Organise and lead meetings, drop-in sessions, and other engagement events to encourage community participation, gather feedback, and address any concerns. Reporting and Administration: Maintain accurate records of all resident interactions and compile reports highlighting recurring issues, resident feedback, and suggested improvements. Resident Liaison Officer Requirements: Previous experience in a similar role, ideally within the housing or construction sector. Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people. Calm and professional approach to conflict resolution and problem-solving. Empathy, patience, and the ability to manage sensitive situations with discretion. Understanding of housing regulations and procedures. Proficient IT skills, particularly in Microsoft Excel. Self-motivated, organised, and capable of managing a busy workload independently. Please apply online for this Resident Liaison Officer Position. To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.

Are you an Adaptations Surveyor looking for your next role? King's Lynn & West Norfolk Borough council are looking for a Technical Officer role in West Norfolk on a 3-4 month interim contract. Key Details: Rate: £35 p/h Location: West Norfolk Working Pattern: Field-based with some home working and office attendance Start: ASAP Checks: Enhanced DBS preferred About the Role: You'll visit clients in their homes to provide technical advice on repairs and adaptations, helping residents live independently. The role involves managing end-to-end casework, preparing schedules and drawings, liaising with contractors, and overseeing adaptations such as level-access showers, ramps, and door widening. What You'll Do Assess & advise: Visit clients to assess housing needs and advise on feasibility, appropriate works and funding options (including DFGs), ensuring solutions support independent living. End-to-end case management: Deliver allocated cases from options appraisal through to completion and sign-off, covering technical, financial and contractual elements. Surveys & standards: Carry out Decent Homes/HHSRS surveys, gather photographic evidence, and complete paperwork for local authority referrals. Technical outputs: Prepare schedules of work, specifications, drawings/plans (existing and proposed/adapted layouts), and schedules of rates/pricing (no tendering required). Work mix & volume: Typically 3-4 new jobs per week, with multiple daily visits (up to 10/day when required); meet contractors on site and sign off completed works. Adaptations scope: Level-access showers, ramps, door widening for wheelchair access, and other home adaptations in owner-occupied and social housing. Stakeholder liaison: Work closely with Occupational Therapists, Client Officers, Local Authority Grants Officers, and contractors; build relationships and manage performance. Compliance & safety: Conduct site risk assessments, monitor works at intervals, ensure compliance with Health & Safety and Codes of Practice. Funding & approvals: Prepare and coordinate grant/loan applications (including planning/building regs where needed) and secure authorisations for variations. Close-out: Arrange final inspections, check final accounts/defects, advise on payments, and complete case closure documentation. Service development: Support the Senior Technical Officer and Repairs & Adaptations Manager with developing services, frameworks, and contractor vetting; contribute to reports and procedures. Promotion & records: Promote the Agency's services (including Careline/Handyperson), maintain accurate case files and computerised records, and uphold data quality standards. Continuous improvement: Keep up to date with legislation/practice, develop a specialist area, and participate in regional/network meetings. Requirements: Experience in technical surveying/building works (adaptations experience preferred but not essential) Familiarity with DFGs desirable Full UK driving licence and own vehicle (mileage reimbursed) If you are interested, please email your updated CV to (url removed) or call (phone number removed).

JOB DESCRIPTION About the role We have an opportunity for a Housing Customer Liaison Manager to join our team on a full-time, permanent basis. You will lead and motivate our team of mobile Customer Liaison Officers to deliver a visible and accessible face-to-face service to both our homeowners and rental residents. You will be a key contact for local stakeholders across the operating area, promoting a positive perception of Guinness with both stakeholders and residents, thereby enhancing our reputation in the area whilst working closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents. Based from our London office - 350 Euston Road, NW13AX this role covers the Lambeth, Southwark and Croydon areas. Travel will be a key part of this role, so you will need a full UK driving licence and access to your own car, as you will be predominantly mobile within your operating area. What we are looking for We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Housing professional but also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience in leading, coaching, performance managing and motivating remote teams, and contractors, in a high-performance culture. Experience in delivering exceptional service to a diverse range of customers through others. Experience in managing and prioritising resources effectively to meet demand. Experience in managing and coaching performance and getting the best out of individuals and teams. Ability to analyse data and draw conclusions to improve performance. Excellent written, oral and interpersonal communication skills. Ability to present information concisely to senior managers and other stakeholders, to support and influence decision-making. Proven budget management skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. When you apply, please make sure you send us your personal statement alongside your CV outlining your skills, knowledge and experience with evidence of how these meet the essential criteria in the role profile. REEDTGP TGPCVL

Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects

Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects

Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role We re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team, based from our Canterbury office with travel to sites across the region. As the key link between our delivery teams and residents, you ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Site compound environment. You ll play a vital role in supporting residents, particularly those who may be vulnerable or require additional assistance, so that works are delivered safely, smoothly and with minimal disruption. Responsibilities Act as the primary point of contact for residents throughout the works programme. Arrange and attend resident consultation meetings, home visits, and pre-start appointments. Provide clear, timely and empathetic updates on progress, schedules, access requirements and changes. Handle concerns, complaints and queries professionally, ensuring resident satisfaction. Maintain accurate records of resident interactions, feedback and agreed actions. Identify and support vulnerable residents, including those with additional needs or dementia, ensuring reasonable adjustments are made. Collaborate closely with site managers, operatives and client representatives to support smooth project delivery. Ensure all communication and documentation aligns with health & safety, legal and client requirements. About You Experience within social housing, refurbishment or retrofit works would be highly beneficial. Strong written and verbal communication skills Demonstrable track record of staying with previous employers for reasonable durations (we are looking for stability and commitment) Comfortable working from a site compound/welfare environment. Willing and able to travel around Canterbury to hand-deliver letters, carry outdoor knocks etc. Experience arranging appointments for multiple trades and managing access for works. Competent in Microsoft Excel (maintaining trackers for PIBIs, installs and programme booking). Organised. Positive, professional, and resilient in dealing with residents. Able to carry out pre-condition reports before works commence. Working from home may be permitted depending on project needs but must be agreed in advance this is primarily a site-based role. Full UK driving licence (essential). What We Offer A competitive salary package £30,000 - £35,000 per annum + car allowance Pension scheme and life assurance 25 days holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC? Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.

About the Company Our client is one of the UK s largest providers of residential retrofit solutions for decarbonisation. Working across both social housing and private homes, they deliver large-scale programmes designed to improve energy efficiency and support the transition to low-carbon technologies. Due to continued growth, they are now seeking a Tenant Liaison Officer to join their operations team in the Lancashire area on a Permanent Basis The Role As a Tenant Liaison Officer, you will act as the key link between residents, site teams, and clients during refurbishment and retrofit works carried out within occupied homes. Your role is to ensure residents are kept informed, supported, and satisfied throughout the project, helping ensure works are delivered smoothly and professionally. Key Responsibilities Provide support to residents before, during and after works to their homes Act as the main point of contact for residents during projects Identify vulnerable tenants and ensure additional support is provided Arrange and manage access appointments for works Carry out resident inductions and property condition surveys Organise and attend consultation and engagement events Maintain resident records in line with GDPR requirements Work closely with site teams, subcontractors and clients to resolve issues Support community engagement and social value initiatives Requirements Minimum 1 year experience in a customer-facing role within the construction industry Liaison Officer experience is essential Strong communication and customer service skills Good organisation and problem-solving abilities Understanding of health & safety on construction sites Basic knowledge of GDPR and data protection Full UK driving licence Desirable: Experience working with housing associations or social housing Understanding of retrofit or energy efficiency works Personal Attributes Friendly, approachable and empathetic Proactive and organised Reliable and able to meet deadlines Able to work independently and as part of a team If you have experience in a customer-facing role within construction or housing and are looking to work on projects that improve homes and communities, we would love to hear from you.

Resident Liaison Officer Location: Rochdale Contract: Temporary initially 6 weeks, with a view to extend Hours: Monday-Friday, 8:00am-4:30pm Rate: 13 - 14.50 per hour dependent on experience The Role An exciting opportunity has arisen for an experienced Resident Liaison Officer to support projects across the Rochdale area. This role is initially offered on a 6 - 8 week temporary basis, with the possibility of extension. You will play a key role in resident engagement, acting as the main point of contact between customers, residents, and project teams to ensure works are delivered smoothly and professionally. The role will require travel; candidates must have access to their own vehicle. Key Responsibilities As a Customer Liaison Officer, your duties will include: Leading resident and community engagement activities and building strong local relationships Communicating clearly with residents about upcoming works, timelines, and expectations Acting as the main point of contact for resident enquiries, concerns, and feedback Coordinating access arrangements to support project delivery Resolving access or resident-related issues promptly, escalating where appropriate Maintaining accurate records of communications, access agreements, and issue resolution Essential Requirements Previous experience in a face-to-face customer service role Ability to handle sensitive situations with professionalism and empathy Strong communication, resilience, and negotiation skills Proficient in Microsoft Office Full UK driving licence and access to a vehicle Desirable Experience Previous experience in a Customer Liaison Officer / Tenant Liaison Officer / Resident Liaison Officer role Experience working within the social housing sector If you're an experienced Resident Liaison Officer looking for a short-term opportunity with longer-term potential, we'd love to hear from you. Please apply with your up-to-date CV or call Jess on (phone number removed)

Resident Liaison Officer Pay: £14.82 per hour Hours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the role Location: Hybrid - Office base in Lowestoft Length: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026 Enhanced DBS is required for this role; successful candidate must be willing to undergo this check. Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents. This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way. About the Role As a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part. You'll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders. Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes. Key Responsibilities Engage directly with tenants through home visits, phone calls, and online communication. Explain the aims and benefits of the Warm Homes project and encourage sign- Build trust and rapport with residents, including those who are vulnerable or resistant to engagement. Handle complaints, resolve issues, and remove barriers to property access. Independently plan your appointments and travel across the region Work with contractors and internal teams to ensure smooth delivery of works. Maintain accurate records, evidence logs, and documentation for compliance purposes Attend occasional tenant meetings, sometimes outside core hours but not including unsociable hours. What We're Looking For Strong customer service background - ideally in a community-facing role. Confident engaging with the public, including vulnerable or confrontational individuals. Excellent interpersonal, communication, and relationship-building skills Able to work independently, make decisions, and manage a demanding workload. IT-literate - comfortable using Microsoft 365 and other systems Full UK driving licence, own vehicle, and business insurance (mileage for work activities reimbursed and car allowance provided) Minimum Level 3 educated (or equivalent experience). Desirable Knowledge of social housing or local government environments Understanding of basic construction or property maintenance. Experience working on community outreach projects. Previous involvement in decarbonisation, energy efficiency, or Warm Homes programmes. Personal attributes required for the role: Compassionate, patient, and resilient. Comfortable dealing with challenging conversations. Sales-driven mindset - confident encouraging sign- Solution-focused, proactive, and highly organised. Strong written skills and ability to keep accurate records Why Apply? This is a fantastic opportunity to join a high-impact community project, supporting residents to access meaningful home improvements that increase comfort, safety, and energy efficiency. Your work will make a real difference in people's daily lives. Ready to make a difference? Apply now and help us bring the Warm Homes programme to life in our communities.

Location: Eaglesthorpe Scheme, Peterborough, 100% onsite Salary: £30,912 per annum Contract: Permanent Hours: 35 hours per week, Monday Friday, 9am 5pm A place to create moments that matter. Thousands of families rely on our client for a safe, affordable home, and as the housing crisis deepens, their work has never been more important. They believe everyone deserves a place to call home, and this drives everything they do. For a career that makes a meaningful impact, this is the place to be. The Role As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants to resolving challenges with empathy, you ll be a trusted presence and a force for good. What You ll Do • Be a visible, supportive presence in schemes, building strong relationships with residents. • Work with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour and tenancy matters with confidence and care. • Collaborate with internal teams and external partners to deliver joined up support. • Escalate and take cases to court as a last resort, ensuring all other options have been explored. Why This Role Matters You won t just be managing housing you ll be creating supportive environments where people can thrive. Salary: The salary is £30,912 per annum for applicants who fully meet the requirements. Applicants who do not meet all requirements will start 5% or 10% below the spot salary. About You • Experience delivering housing management services within specialist or generic housing. • CIH Level 3 in Housing or equivalent (or willingness to work towards). • Strong understanding of ASB management and rental income processes. • Ability to manage multiple tasks and meet performance targets. • Excellent communication skills to engage effectively with customers and stakeholders. • Knowledge of safeguarding within a housing context. • Regular travel to other sites and off site meetings. • DBS and social media checks required. Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect A Teams call with the hiring manager to learn more about the role. Planned date: 22nd April. Stage 2: A Place to Show Your Strengths An in person interview with behavioural and scenario based questions. You ll complete a Congruity Questionnaire in advance and tour the scheme, meeting some customers. Planned date: 28th April. A Place to Build a Future You ll have opportunities to develop new skills, thrive in a collaborative environment, and grow your career. Benefits include: • 28 days holiday plus bank holidays (pro rata) • Birthday leave • Option to purchase extra holiday • Online GP access • Gym discounts • One volunteering day • Defined Contribution and Defined Benefit pension schemes via salary sacrifice • Life assurance at three times your salary If you require reasonable adjustments, please let the hiring team know. Please apply promptly. For urgent roles or high volumes, they may interview and conclude the process early. Please note: Candidates must already have the right to live and work in the UK; the organisation does not hold a sponsorship licence. If you're looking for a place to make a positive difference to society and your future, apply now. Recruitment Agencies: Our client works exclusively with partners on their preferred supplier list and does not accept unsolicited CVs or speculative approaches. You may have experience in the following: Housing Officer, Independent Living Officer, Supported Housing Officer, Scheme Manager, Housing Support Officer, Tenancy Officer, ASB Officer, Community Housing Officer, Sheltered Housing Officer, Resident Liaison Officer, Housing Coordinator, Social Housing Officer, Housing Partner, Housing Advisor, Tenancy Sustainment Officer, Income Officer. REF-